Villa del Palmar Cancun Luxury Beach Resort & Spa
From
297 $US
/nuit
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From
297 $US
/nuit
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent n...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 5 piscines extérieures, 4 bains à remous et un sauna. Parmi les services et équipements offerts par ce complexe touristique vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de jeux vidéo.
Services de l'établissement
Les équipements et services proposés incluent un service de location de limousines/berlines, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. En échange d'un supplément, l'hébergement propose une navette vers l'aéroport au départ de l'hôtel (24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Vous découvrirez de nombreuses spécialités Cuisine internationale proposée par La Casona, l'un des 6 restaurants de ce complexe touristique ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Si vous avez un petit creux pendant la journée, vous trouverez aussi un café sur place. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 5 bars/lounges. Un petit déjeuner buffet est servi tous les jours de 07 h 00 à 11 h 00 moyennant un supplément.
Chambres
Avec une décoration personnalisée, les 41 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une machine à espresso. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. Les chambres sont dotées d'un balcon aménagé. Une télévision à écran plat 50 pouces avec chaînes par satellite assure votre divertissement et l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent une baignoire ou une douche avec un pommeau de douche à « effet pluie » et des articles de toilette gratuits.
Emplacement
Punta Sam ne manque pas de choses à découvrir ; Villa del Palmar Cancun Luxury Beach Resort & Spa vous fait profiter d'un séjour près d'un golf et se trouve à moins de 10 minutes en voiture de Ferry Ultramar Puerto Juárez et de Centre commercial Plaza Las Americas Cancún. Ce complexe touristique très pratique pour les familles se trouve à 21,9 km de La Isla (centre commercial) et à 28,7 km de Playa Delfines.
À proximité
Gare maritime Punta Sam(0.3 miles)
Plage de Punta Sam(0.3 miles)
Plage Mujeres(1 miles)
Site archéologique d'El Meco(1.7 miles)
Musée sous-marin de Cancún(1.9 miles)
Playa Mujeres Golf Club(2.5 miles)
Plage El Niño(2.8 miles)
Jetée de Gran Puerto(3.9 miles)
Ferry Ultramar Puerto Juárez(4 miles)
Musée Iconographique de la Carrera Panamericana(4.6 miles)
Église adventiste du septième jour(5.1 miles)
Mercado 23(5.4 miles)
Centre commercial Plaza Las Americas Cancún(5.7 miles)
Parc Las Palapas(5.8 miles)
Théâtre Xbalamqué(6 miles)
Aéroport principal le plus pratique pour rejoindre Villa del Palmar Cancun Luxury Beach Resort & Spa : Aéroport international de Cancún (CUN)(16.6 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Emplacement
Carretera a Punta Sam 5.2, Punta Sam, Isla Mujeres, Quintana Roo, Mexique
Gare maritime Punta Sam (0.3 miles)
Plage de Punta Sam (0.3 miles)
Plage Mujeres (1 miles)
Site archéologique d'El Meco (1.7 miles)
Musée sous-marin de Cancún (1.9 miles)
Playa Mujeres Golf Club (2.5 miles)
Avis des voyageurs sur Villa del Palmar Cancun Luxury Beach Resort & Spa
8.4
Très bien
Basé sur 1 000 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Villa del Palmar Cancun All Inclusive Beach Resort & Spa, les voyageurs font souvent l'éloge du personnel accueillant, des jardins propres et bien entretenus, des nombreuses piscines et jacuzzis, ainsi que des suites spacieuses, ce qui en fait une base confortable et familiale loin de la Zone Hôtelière.
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Ce qu'en disent des voyageurs
Au Villa del Palmar Cancun All Inclusive Beach Resort & Spa, les voyageurs font souvent l'éloge du personnel accueillant, des jardins propres et bien entretenus, des nombreuses piscines et jacuzzis, ainsi que des suites spacieuses, ce qui en fait une base confortable et familiale loin de la Zone Hôtelière.
La qualité de la nourriture varie de bonne à excellente, mais il est difficile d'obtenir des réservations pour le dîner et la disponibilité du buffet est limitée. Les frustrations courantes incluent les sollicitations insistantes pour les programmes de multipropriété, un enregistrement/conciergerie lent ou irrégulier, des formulaires de signature obligatoires pour toutes les commandes tout compris, et d'occasionnels problèmes de facturation ou de conversion de devises. Plusieurs clients notent également un nombre insuffisant de transats ombragés, des problèmes d'entretien intermittents (climatisation, ascenseurs, pression de l'eau ou odeurs, problèmes dans la chambre), une connexion Wi-Fi aléatoire, et une plage avec des algues, des rochers, ou une eau trouble par moments. Attendez-vous à un séjour détendu et familial si vous planifiez vos repas à l'avance et ignorez les sollicitations commerciales.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines propres, des jacuzzis et des espaces distincts pour les familles/adultes ressortent, ainsi que des activités comme le kayak et une structure gonflable sur l'océan. Les inconvénients incluent un nombre insuffisant de transats/d'ombre avec une réservation matinale, une salle de sport sans fenêtres et sentant le renfermé, et des pannes ou fermetures occasionnelles des installations.
Avis de voyageur à ce sujet
10
JANNESA
17 mars 2025
·
A séjourné 3 nuits
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
10
Alma
12 mai 2025
·
A séjourné 3 nuits
There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!
There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!
10
Kimiko
14 avr. 2025
·
A séjourné 7 nuits
Great food, great staff, lovely property. My only negative was that the gym was in the basement hidden away with no windows, no wifi for my work out apps. lol. Definitely could use an upgrade there.
Great food, great staff, lovely property. My only negative was that the gym was in the basement hidden away with no windows, no wifi for my work out apps. lol. Definitely could use an upgrade there.
8
Marianne Gille
21 déc. 2024
·
A séjourné 4 nuits
The swimming pools of different temperatures and the jacuzzis
The swimming pools of different temperatures and the jacuzzis
8
Paul
18 févr. 2025
·
A séjourné 9 nuits
Great Family place. Good food options, ferry to isla mujeres next door. Fantastic spa and massages. Beautiful well taken car of grounds and pools.
Great Family place. Good food options, ferry to isla mujeres next door. Fantastic spa and massages. Beautiful well taken car of grounds and pools.
10
Joseph
25 mars 2025
·
Rooms were great, service was great, food was good, wish there were more chairs with shade. All were claimed before 9am
Rooms were great, service was great, food was good, wish there were more chairs with shade. All were claimed before 9am
10
Gregory
25 mars 2025
·
A séjourné 5 nuits
Resort, Staff and Service were all Fantastic!!! They have got to solve the Pool Chair “Saving” issue!!!! You come down to pool at 8:00am and towels and books are everywhere with no people in sight. They need to enforce their own Rules, after an hour REMOVE people belongings so people who are actually at the pool can use the Chairs!!!!!!
Resort, Staff and Service were all Fantastic!!! They have got to solve the Pool Chair “Saving” issue!!!! You come down to pool at 8:00am and towels and books are everywhere with no people in sight. They need to enforce their own Rules, after an hour REMOVE people belongings so people who are actually at the pool can use the Chairs!!!!!!
8
Herjot
28 oct. 2024
·
A séjourné 5 nuits
This resort was clean and very relaxing. The hotel felt safe. The beach was amazing and great to swim in. The hotel staff were nice and accommodating. The spa was excellent. It is a family resort with lots of kids. The resort offers free yoga every morning. The hotel was very quiet without any night life or entertainment. There are only 4 dining options (Steak, Mexican, Italian, American). The food choices were good but nothing amazing. If you don't have reservations you will eat at 9pm. We decided to go off resort for authentic good Mexican food. I was debating between Villa Del Palmar and the Garza, next time I would choose Garza as it did look more luxury and had better dining options.
This resort was clean and very relaxing. The hotel felt safe. The beach was amazing and great to swim in. The hotel staff were nice and accommodating. The spa was excellent. It is a family resort with lots of kids. The resort offers free yoga every morning. The hotel was very quiet without any night life or entertainment. There are only 4 dining options (Steak, Mexican, Italian, American). The food choices were good but nothing amazing. If you don't have reservations you will eat at 9pm. We decided to go off resort for authentic good Mexican food. I was debating between Villa Del Palmar and the Garza, next time I would choose Garza as it did look more luxury and had better dining options.
10
Jessica
25 avr. 2025
·
A séjourné 6 nuits
Excellent food and service. Beautiful pools
Excellent food and service. Beautiful pools
8
Crystal
5 mars 2025
·
A séjourné 4 nuits
We were pleasantly surprised with this property. We booked last minute and didn’t know what to expect. We loved how clean it was and the room set up was perfect for our family of 4. There were not enough chairs near the pool or beach. People were literally waking up at 4:30/5:00 to mark their chairs for the entire day. I can’t see why the staff allows this and I don’t understand why more chairs are not provided. The restaurants were ok but very hard to get reservations for. The food was very good quality. We did have an issue on the beach with human feces which I read afterward seems to been a problem because the island near might be dumping waste. We have stayed on this part of Cancun many times and never encountered it but it does not seem to be a problem with this particular resort it is a problem that happens sometimes when the island does the ocean dirty. Overall I would defiantly recommend this resort. The kids loved the blow up in the ocean and I loved sitting by the pool for the week.
We were pleasantly surprised with this property. We booked last minute and didn’t know what to expect. We loved how clean it was and the room set up was perfect for our family of 4. There were not enough chairs near the pool or beach. People were literally waking up at 4:30/5:00 to mark their chairs for the entire day. I can’t see why the staff allows this and I don’t understand why more chairs are not provided. The restaurants were ok but very hard to get reservations for. The food was very good quality. We did have an issue on the beach with human feces which I read afterward seems to been a problem because the island near might be dumping waste. We have stayed on this part of Cancun many times and never encountered it but it does not seem to be a problem with this particular resort it is a problem that happens sometimes when the island does the ocean dirty. Overall I would defiantly recommend this resort. The kids loved the blow up in the ocean and I loved sitting by the pool for the week.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis mentionnent fréquemment que le complexe et les chambres sont très propres et bien entretenus, avec un service de gouvernance fiable et un entretien soigné des piscines/plages. Certains signalent des problèmes tels que des odeurs d'eau, des parasites ou de la moisissure dans les chambres, et une contamination occasionnelle de la plage.
Avis de voyageur à ce sujet
10
Alma
12 mai 2025
·
A séjourné 3 nuits
There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!
There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!
6
Christina
1 oct. 2024
·
A séjourné 3 nuits
The property is full of lush greenery. Beautiful But the elevators were out of service in a few areas and the AC in the rooms weren’t working and the ceiling fans only operate on low. The restrooms in the bedrooms don’t have an air vent so your sweaty as soon as you step out the shower.
The property is full of lush greenery. Beautiful But the elevators were out of service in a few areas and the AC in the rooms weren’t working and the ceiling fans only operate on low. The restrooms in the bedrooms don’t have an air vent so your sweaty as soon as you step out the shower.
4
Jesus
24 févr. 2025
·
A séjourné 6 nuits
Our stay was interesting . Beds did not feel comfortable, shower water had a smell, out of our 6 night stay only 1 time we had excellent service and the others was so/so. What really depressed us was the human feces we found on shore and the water everyday. Not fun when you have kids.
Our stay was interesting . Beds did not feel comfortable, shower water had a smell, out of our 6 night stay only 1 time we had excellent service and the others was so/so. What really depressed us was the human feces we found on shore and the water everyday. Not fun when you have kids.
10
Matthew
9 mars 2025
·
A séjourné 5 nuits
We had a wonderful time at Villa Del Palmar. The food was excellent, the people were great. We had some amazing team members take care of us, notably Prisciliano, Wilfredo and Candelario. The kids club team were wonderful and patient. We will be back.
We had a wonderful time at Villa Del Palmar. The food was excellent, the people were great. We had some amazing team members take care of us, notably Prisciliano, Wilfredo and Candelario. The kids club team were wonderful and patient. We will be back.
8
Abigail
28 mai 2024
·
A séjourné 5 nuits
Beach was full of seaweed-not maintained. Air conditioner was broken first night. Air conditioner leaking from ceiling.
Beach was full of seaweed-not maintained. Air conditioner was broken first night. Air conditioner leaking from ceiling.
8
Godswill
19 déc. 2024
·
A séjourné 6 nuits
The cleanliness of the resort is remarkable. The staff go the extra mile to ensure that every inch is spotless. The issues I had were: the wifi was not great (was down for the first few days), the food (quality, variety, restaurant, order-in,etc) need significant improvement and there are not a lot of activities especially for families with kids under 4. Overall we enjoyed our stay.
The cleanliness of the resort is remarkable. The staff go the extra mile to ensure that every inch is spotless. The issues I had were: the wifi was not great (was down for the first few days), the food (quality, variety, restaurant, order-in,etc) need significant improvement and there are not a lot of activities especially for families with kids under 4. Overall we enjoyed our stay.
10
Tanya Ann
5 mars 2025
·
A séjourné 4 nuits
I cant say enough about the great staff and hospitality at the resort! From the time we arrived, until the time we left, any needs we had, were immediately addressed and resolved. Housekeeping was on par. Very clean rooms and linens always restocked. Grounds crew did a great job with landscaping and keeping the resort looking well groomed. Wait staff was wonderful!!!! A drink was always a step away as well as food orders. Will definitely return. Thank you Villa del Palmar Cancun!!!
I cant say enough about the great staff and hospitality at the resort! From the time we arrived, until the time we left, any needs we had, were immediately addressed and resolved. Housekeeping was on par. Very clean rooms and linens always restocked. Grounds crew did a great job with landscaping and keeping the resort looking well groomed. Wait staff was wonderful!!!! A drink was always a step away as well as food orders. Will definitely return. Thank you Villa del Palmar Cancun!!!
10
Oksana
4 déc. 2024
·
A séjourné 6 nuits
Very beautiful green and well-kept territory. Very clean rooms with many amenities. Incredibly warm pool. Beautiful beach. Unforgettable food in 5 restaurants. I have never seen such a hardworking and friendly staff. A villa you want to return to. A little confusing with restaurant receipts when you're on all inclusive. I understand that this is for control and analytics, but you can come up with something else. I'm sorry that such a vacation ended so quickly.
Very beautiful green and well-kept territory. Very clean rooms with many amenities. Incredibly warm pool. Beautiful beach. Unforgettable food in 5 restaurants. I have never seen such a hardworking and friendly staff. A villa you want to return to. A little confusing with restaurant receipts when you're on all inclusive. I understand that this is for control and analytics, but you can come up with something else. I'm sorry that such a vacation ended so quickly.
4
Nate
30 août 2024
·
A séjourné 4 nuits
Mosquitoes and roaches in my room.
Mosquitoes and roaches in my room.
10
Kahren
28 févr. 2025
·
A séjourné 4 nuits
Beautiful grounds that are well maintained.
Beautiful grounds that are well maintained.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses et confortables, beaucoup avec de grands balcons, des hamacs et des lave-linge/sèche-linge, et une vue sur l'océan. Les inconvénients récurrents incluent des problèmes d'entretien occasionnels dans la chambre (jacuzzis sur le balcon, pression de l'eau/odeurs, bruit) et une connexion Wi-Fi ou des caractéristiques TV basiques irrégulières.
Avis de voyageur à ce sujet
10
DANIEL
18 mars 2025
·
A séjourné 4 nuits
A great place with a nice room with everything we needed
A great place with a nice room with everything we needed
10
Tatyana
13 févr. 2025
·
A séjourné 5 nuits
We had an amazing stay at this hotel and would absolutely it! Pros: • The heated pool and multiple Jacuzzis made swimming enjoyable at any time of the day. • The hotel has separate pools for adults, families, and young children, which was great for different preferences. • Room upgrade—we were upgraded to a one-bedroom apartment, which was the best thing ever! We had a stunning ocean view, though the living room was a bit noisy due to the generators in the back. Fortunately, this did not bother the kids Helpful Tips: 1. Take the cargo ship to Isla Mujeres —It’s only $30 per adult round-trip and just a four-minute walk from the hotel. The ship is large, super stable, and you won’t feel the waves at all. It’s a much better experience than the smaller, expensive boats we saw sailing by. 2. Book restaurant before your trip—When we arrived, the earliest available dinner reservation was 9 PM for the rest of our stay. I recommend booking at least two weeks in advance. However, we got lucky by asking in person about cancellations and managed to dine at 7:30 PM one night and 8 PM another night. 3. Timeshare presentation—The hotel offers free gifts for attending a presentation, but it takes around three hours. If you’re not interested, just politely decline—they aren’t pushy at all. 4. Pool chairs go fast!—People reserve poolside chairs by 8 AM, so if you want a good spot, wake up early to claim one. There aren’t enough for the hotel’s capacity.
We had an amazing stay at this hotel and would absolutely it! Pros: • The heated pool and multiple Jacuzzis made swimming enjoyable at any time of the day. • The hotel has separate pools for adults, families, and young children, which was great for different preferences. • Room upgrade—we were upgraded to a one-bedroom apartment, which was the best thing ever! We had a stunning ocean view, though the living room was a bit noisy due to the generators in the back. Fortunately, this did not bother the kids Helpful Tips: 1. Take the cargo ship to Isla Mujeres —It’s only $30 per adult round-trip and just a four-minute walk from the hotel. The ship is large, super stable, and you won’t feel the waves at all. It’s a much better experience than the smaller, expensive boats we saw sailing by. 2. Book restaurant before your trip—When we arrived, the earliest available dinner reservation was 9 PM for the rest of our stay. I recommend booking at least two weeks in advance. However, we got lucky by asking in person about cancellations and managed to dine at 7:30 PM one night and 8 PM another night. 3. Timeshare presentation—The hotel offers free gifts for attending a presentation, but it takes around three hours. If you’re not interested, just politely decline—they aren’t pushy at all. 4. Pool chairs go fast!—People reserve poolside chairs by 8 AM, so if you want a good spot, wake up early to claim one. There aren’t enough for the hotel’s capacity.
10
Michael C
18 févr. 2025
·
A séjourné 5 nuits
Great family spot. Staff was amazing. Room was a 1-bedroom suite which was great for us and our two girls who shared the pullout bed and had their own bath. View was great from balcony that had a table and hammock. In room laundry was a nice surprise. Food was solid for all-inclusive. But the staff was next level.
Great family spot. Staff was amazing. Room was a 1-bedroom suite which was great for us and our two girls who shared the pullout bed and had their own bath. View was great from balcony that had a table and hammock. In room laundry was a nice surprise. Food was solid for all-inclusive. But the staff was next level.
8
Stephanie
4 avr. 2025
·
A séjourné 3 nuits
We stayed in the three bedroom 4 bath. It was perfect for our family. The balcony was huge! View was great and we had both of the iguanas, that live in the property, visit us every day.
We stayed in the three bedroom 4 bath. It was perfect for our family. The balcony was huge! View was great and we had both of the iguanas, that live in the property, visit us every day.
10
Tonya
26 mars 2025
·
A séjourné 7 nuits
Beautiful and well maintained property! Our room was so nice and the view from our balcony was amazing!
Beautiful and well maintained property! Our room was so nice and the view from our balcony was amazing!
6
JUAN
27 juil. 2024
·
A séjourné 4 nuits
The service was great! The people there very nice! The food was average. The water pressure was very low. The shower would cut off sometimes and the water had an Odor. The elevators in the middle were broken so we did a lot of walking to one side of the hotel to get to our room.
The service was great! The people there very nice! The food was average. The water pressure was very low. The shower would cut off sometimes and the water had an Odor. The elevators in the middle were broken so we did a lot of walking to one side of the hotel to get to our room.
8
Aaron
26 juin 2024
·
A séjourné 4 nuits
Amazing staff and service from the whole team at Villa del Palmar. I was a little upset about my ocean view room. You couldn’t even see the ocean because the palm trees where on the way.
Amazing staff and service from the whole team at Villa del Palmar. I was a little upset about my ocean view room. You couldn’t even see the ocean because the palm trees where on the way.
10
James Edward Grindinger
21 janv. 2025
·
A séjourné 3 nuits
The rooms are big and beautiful with massive balconies with hammocks. The beach is good with more than adequate lounging options. We did the all inclusive which is the way to go. Food and service are fantastic. The place is well maintained and spotless! Staff is ultra friendly and prompt. Only drawback is signing for everything but it really wasn’t a bother.
The rooms are big and beautiful with massive balconies with hammocks. The beach is good with more than adequate lounging options. We did the all inclusive which is the way to go. Food and service are fantastic. The place is well maintained and spotless! Staff is ultra friendly and prompt. Only drawback is signing for everything but it really wasn’t a bother.
8
Angela
19 avr. 2025
·
A séjourné 5 nuits
The property is beautiful. The pools are pristine, and the restaurants boast delicious gourmet food. We were disappointed that our personal hot tub on our balcony did not work during our entire stay. We paid a premium price for the room we had and were not compensated in anyway for this. (we were told we could perhaps have a free night if we booked there again.) We also had trouble upon arrival paying our balance. We tried to use our American Express card and were told that the machines were having trouble processing it in USD. So, we agreed to allow the card to be processed in pesos, and ended up being charged $250 more than the agreed-upon balance owed. We received varying responses regarding this and never had it resolved during our five nights there. So, we filed a dispute upon returning home. It was unusual since we were able to use our American Express card on the property to book excursions in USD. The hotel charges a higher exchange rate, but this was not told to us at the time we agreed to charge the amount in pesos. Still, you would think the amount of pesos would be adjusted to match the balance owed in USD.
The property is beautiful. The pools are pristine, and the restaurants boast delicious gourmet food. We were disappointed that our personal hot tub on our balcony did not work during our entire stay. We paid a premium price for the room we had and were not compensated in anyway for this. (we were told we could perhaps have a free night if we booked there again.) We also had trouble upon arrival paying our balance. We tried to use our American Express card and were told that the machines were having trouble processing it in USD. So, we agreed to allow the card to be processed in pesos, and ended up being charged $250 more than the agreed-upon balance owed. We received varying responses regarding this and never had it resolved during our five nights there. So, we filed a dispute upon returning home. It was unusual since we were able to use our American Express card on the property to book excursions in USD. The hotel charges a higher exchange rate, but this was not told to us at the time we agreed to charge the amount in pesos. Still, you would think the amount of pesos would be adjusted to match the balance owed in USD.
6
Hamed
12 janv. 2025
·
A séjourné 5 nuits
The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.
The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme chaleureux et attentionné au bord des piscines, dans les restaurants et pour le service de gouvernance. Cependant, des plaintes récurrentes citent les sollicitations insistantes pour les programmes de multipropriété, un enregistrement/conciergerie lent ou irrégulier, des signatures obligatoires pour les commandes tout compris, et certains problèmes de facturation ou de suivi.
Avis de voyageur à ce sujet
10
Alma
12 mai 2025
·
A séjourné 3 nuits
There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!
There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!
8
Christian
19 avr. 2025
·
A séjourné 5 nuits
Check-in is a nightmare. After that everything is great.
Check-in is a nightmare. After that everything is great.
8
Rafael
5 avr. 2025
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A séjourné 4 nuits
Everything was perfect , except they try to sell you a aparment , whoever invited you to a free breakfast , don't do it you will have to deal for hours with annoying people try to sell you a property. By the time i scape already loss one day of my vacation.
Everything was perfect , except they try to sell you a aparment , whoever invited you to a free breakfast , don't do it you will have to deal for hours with annoying people try to sell you a property. By the time i scape already loss one day of my vacation.
4
Mujtaba S
5 janv. 2025
·
A séjourné 5 nuits
Our 5-night stay at Villa del Palmar Cancun was a major disappointment, especially for a family paying for a premier ocean-view room. Here’s why: 1. Dining Issues: Despite claims of award-winning restaurants, we couldn’t get a reservation at any during our stay. We were left with mediocre buffets or slow room service. 2. Pool Towel Shortages: By 6:45 PM, all pool towels were gone, with staff blaming the full hotel. Pools stay open until 9 PM, but no towels meant no evening swims. 3. Pushy Timeshare Sales: From check-in, we were harassed with timeshare pitches. A “free breakfast” was a sales trap, and they even woke us up at 7 AM to push it again. Every trip to the lobby was another encounter. 4. Poor Room Service and Cleanliness: Room service was slow, often forgetting basics like water and towels. The room had stains on the floor, hair in the shower, and dirty mirrors. 5. Terrible Internet and Entertainment: The Wi-Fi was unusably slow, and the TVs couldn’t cast from our devices, leaving us stuck with their limited programming—frustrating for a family with kids. 6. Building Disrepair: Constant humming from a utility building ruined the ocean-view room. Elevators were faulty, and the property showed clear signs of neglect. Bottom Line: Between pushy sales tactics, poor service, slow internet, and mediocre food, this resort is far from luxurious. Definitely not coming back.
Our 5-night stay at Villa del Palmar Cancun was a major disappointment, especially for a family paying for a premier ocean-view room. Here’s why: 1. Dining Issues: Despite claims of award-winning restaurants, we couldn’t get a reservation at any during our stay. We were left with mediocre buffets or slow room service. 2. Pool Towel Shortages: By 6:45 PM, all pool towels were gone, with staff blaming the full hotel. Pools stay open until 9 PM, but no towels meant no evening swims. 3. Pushy Timeshare Sales: From check-in, we were harassed with timeshare pitches. A “free breakfast” was a sales trap, and they even woke us up at 7 AM to push it again. Every trip to the lobby was another encounter. 4. Poor Room Service and Cleanliness: Room service was slow, often forgetting basics like water and towels. The room had stains on the floor, hair in the shower, and dirty mirrors. 5. Terrible Internet and Entertainment: The Wi-Fi was unusably slow, and the TVs couldn’t cast from our devices, leaving us stuck with their limited programming—frustrating for a family with kids. 6. Building Disrepair: Constant humming from a utility building ruined the ocean-view room. Elevators were faulty, and the property showed clear signs of neglect. Bottom Line: Between pushy sales tactics, poor service, slow internet, and mediocre food, this resort is far from luxurious. Definitely not coming back.
8
Natalya
26 mars 2025
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A séjourné 7 nuits
It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts
It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts
10
Lissette Bianca
12 févr. 2025
·
A séjourné 7 nuits
Excellent hotel! Very clean! Excellent food! Hotel staff is extremely welcoming! *we avoided concierge (like the plague)* very pushy! Made use feel uncomfortable at times as they are located on both sides of the lobby! They question you every day if you avoid their “becoming a member breakfast” Other than that great experience!
Excellent hotel! Very clean! Excellent food! Hotel staff is extremely welcoming! *we avoided concierge (like the plague)* very pushy! Made use feel uncomfortable at times as they are located on both sides of the lobby! They question you every day if you avoid their “becoming a member breakfast” Other than that great experience!
8
Jacobus Johannes Albertus
27 mai 2025
·
A séjourné 7 nuits
We stayed there for a great week early May but not sure we'd go back. Property, food, staff for the most part were great BUT too many rules!!! that are intrusive and interruptive to my vacation. We pay for AI to be able to come and go as we please and not to be bothered or interrupted by the "business of the resort". The worst one is this "have to sign the bill" rule every time is just plain silly, my signature means nothing to their records or tracking as they ask my room number everywhere (not a problem) so they can get all the info they need and they know we're AI. The only reason I can see is it's just another way to extract more money out of you as there is a TIP line, this was compounded a few times with having to find my server to sign so we could leave the area. I have no problem tipping, so its not that, preferring to tip per round and in cash. Also on checkout I needed the checkout slip before our shuttle could leave, why?? Couldn't get shots in my morning coffee - our waiter admitted he didn't understand English so well - go to the restaurant bar they tell me I have to go through my waiter aargh!!! - the bottle was literally right there can't just give me something I've already paid for without me having to get frustrated about it, it's not a licensing thing as they serve other alcohol.
We stayed there for a great week early May but not sure we'd go back. Property, food, staff for the most part were great BUT too many rules!!! that are intrusive and interruptive to my vacation. We pay for AI to be able to come and go as we please and not to be bothered or interrupted by the "business of the resort". The worst one is this "have to sign the bill" rule every time is just plain silly, my signature means nothing to their records or tracking as they ask my room number everywhere (not a problem) so they can get all the info they need and they know we're AI. The only reason I can see is it's just another way to extract more money out of you as there is a TIP line, this was compounded a few times with having to find my server to sign so we could leave the area. I have no problem tipping, so its not that, preferring to tip per round and in cash. Also on checkout I needed the checkout slip before our shuttle could leave, why?? Couldn't get shots in my morning coffee - our waiter admitted he didn't understand English so well - go to the restaurant bar they tell me I have to go through my waiter aargh!!! - the bottle was literally right there can't just give me something I've already paid for without me having to get frustrated about it, it's not a licensing thing as they serve other alcohol.
10
Khamla
4 févr. 2025
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A séjourné 7 nuits
Really wonderful staff, excellent food and great value for money. The beach was clean and not crowded though we did go in low season. Take the ferry to Isla Mujeres using the Ultra Carga ferry. The only thing I didn’t like was the overly aggressive timeshare marketing. We made the mistake of sitting in on their pitch which went on for three hours!!!!! I had to tell them we were done with them before they would let us leave. It really spoiled our first day at the resort.
Really wonderful staff, excellent food and great value for money. The beach was clean and not crowded though we did go in low season. Take the ferry to Isla Mujeres using the Ultra Carga ferry. The only thing I didn’t like was the overly aggressive timeshare marketing. We made the mistake of sitting in on their pitch which went on for three hours!!!!! I had to tell them we were done with them before they would let us leave. It really spoiled our first day at the resort.
10
Tanya Ann
5 mars 2025
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A séjourné 4 nuits
I cant say enough about the great staff and hospitality at the resort! From the time we arrived, until the time we left, any needs we had, were immediately addressed and resolved. Housekeeping was on par. Very clean rooms and linens always restocked. Grounds crew did a great job with landscaping and keeping the resort looking well groomed. Wait staff was wonderful!!!! A drink was always a step away as well as food orders. Will definitely return. Thank you Villa del Palmar Cancun!!!
I cant say enough about the great staff and hospitality at the resort! From the time we arrived, until the time we left, any needs we had, were immediately addressed and resolved. Housekeeping was on par. Very clean rooms and linens always restocked. Grounds crew did a great job with landscaping and keeping the resort looking well groomed. Wait staff was wonderful!!!! A drink was always a step away as well as food orders. Will definitely return. Thank you Villa del Palmar Cancun!!!
10
Bryan
22 mars 2025
·
A séjourné 3 nuits
Overall it was great but they did double charge us at the end of our stay so just look out for that
Overall it was great but they did double charge us at the end of our stay so just look out for that
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé à l'écart de la Zone Hôtelière, le complexe est calme et familial, avec un accès facile au ferry pour Isla Mujeres. Les voyageurs notent un nombre limité de commerces/vie nocturne à proximité et des trajets plus longs, dépendant des taxis, pour se rendre aux attractions de Cancun et à l'aéroport.
Avis de voyageur à ce sujet
10
Rebecca
13 juin 2024
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A séjourné 3 nuits
I loved that the property felt very private and felt safe. The staff was very friendly and kind. We received an upgrade after our first night which really made our stay even more enjoyable. We only wish there was stores walking distance to buy affordable gifts.
I loved that the property felt very private and felt safe. The staff was very friendly and kind. We received an upgrade after our first night which really made our stay even more enjoyable. We only wish there was stores walking distance to buy affordable gifts.
10
JANNESA
17 mars 2025
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A séjourné 3 nuits
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
10
Eric
18 mars 2025
·
A séjourné 6 nuits
Very family friendy. Off the hotel zone. We had a rental car for excursions bit tours picked up at hotel. Extremely friendly staff. Lots of food options.
Very family friendy. Off the hotel zone. We had a rental car for excursions bit tours picked up at hotel. Extremely friendly staff. Lots of food options.
10
candice
23 mai 2024
·
A séjourné 4 nuits
This was our first experience in Mexico and at an all-inclusive resort and we came for my daughter’s high school graduation trip. Everything about this resort is top notch from check-in to check-out. The staff was friendly and helpful, food was as good with plenty of options. We had a 2 bedroom suite that was beautiful and very roomy. Even though it is a family resort and there were young kids it never seemed loud or noisy. Our favorites were hanging by the main pool, Victor kept the drinks coming and we enjoyed Zama and Bite Bar for lunch, Diego at the swing bar on the beach and lounging in the hammock on our balcony. The whole place was pristine and exceeded our expectations! The only somewhat negative is the beach is very narrow but you’re right next to their pier and the ferry that can tak you over to Isla Mujeras for beaches and snorkeling.
This was our first experience in Mexico and at an all-inclusive resort and we came for my daughter’s high school graduation trip. Everything about this resort is top notch from check-in to check-out. The staff was friendly and helpful, food was as good with plenty of options. We had a 2 bedroom suite that was beautiful and very roomy. Even though it is a family resort and there were young kids it never seemed loud or noisy. Our favorites were hanging by the main pool, Victor kept the drinks coming and we enjoyed Zama and Bite Bar for lunch, Diego at the swing bar on the beach and lounging in the hammock on our balcony. The whole place was pristine and exceeded our expectations! The only somewhat negative is the beach is very narrow but you’re right next to their pier and the ferry that can tak you over to Isla Mujeras for beaches and snorkeling.
10
Preetinder Singh
29 mars 2025
·
A séjourné 3 nuits
It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.
It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.
8
Brian
17 nov. 2024
·
A séjourné 1 nuit
Amazing resort i. All aspects. Its just far away fro. Everything except the vehicle ferry to Isla Mujeres
Amazing resort i. All aspects. Its just far away fro. Everything except the vehicle ferry to Isla Mujeres
10
zuopeng
4 mai 2024
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A séjourné 5 nuits
Great place, little out of the way but less crowds
Great place, little out of the way but less crowds
8
Richie
18 avr. 2025
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A séjourné 5 nuits
Positive: Location was away from main Cancun, more family oriented. Negative:Tips felt as they were expected and resort/managers tend to way over charge for anything extra outside all inclusive.
Positive: Location was away from main Cancun, more family oriented. Negative:Tips felt as they were expected and resort/managers tend to way over charge for anything extra outside all inclusive.
10
Laura
19 mai 2024
·
A séjourné 6 nuits
Great location. Easy access to the ferry to Isla Mujeres and easy Uber ride into Cancun. Every staff member without exception was friendly and kind and helpful. Food is top notch- and I am a picky eater. Would stay again in a heartbeat.
Great location. Easy access to the ferry to Isla Mujeres and easy Uber ride into Cancun. Every staff member without exception was friendly and kind and helpful. Food is top notch- and I am a picky eater. Would stay again in a heartbeat.
10
Eva Nunez
16 juin 2024
·
A séjourné 6 nuits
When you first arrive you are greeted with a glass of champagne. You are engulfed by the beautiful views straight out of the lobby. The staff is all very friendly. The room accommodations are very nice and clean. I would definitely recommend this hotel to those who want to travel to Cancun but don’t want to be in the center of the hotel zone. It’s close enough to all the things you would want to do and private enough to be in your own oasis’s.
When you first arrive you are greeted with a glass of champagne. You are engulfed by the beautiful views straight out of the lobby. The staff is all very friendly. The room accommodations are very nice and clean. I would definitely recommend this hotel to those who want to travel to Cancun but don’t want to be in the center of the hotel zone. It’s close enough to all the things you would want to do and private enough to be in your own oasis’s.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients apprécient la qualité de la nourriture, en particulier le restaurant italien et le service en chambre ; le buffet du petit-déjeuner est souvent salué. Les frustrations incluent la difficulté d'obtenir des réservations pour le dîner, des options limitées pour le déjeuner/tard le soir, des avis mitigés sur le steakhouse, des boissons diluées pour certains, et la signature des reçus malgré la formule tout compris.
Avis de voyageur à ce sujet
6
Anjani
13 mars 2025
·
A séjourné 4 nuits
The facility and resources were great. The concierge staff didn't help me when I lost my eye glasses, they had an attitude I didn't care for. I specifically asked for a quiet room and it was a hassle to change rooms after a bad night. Food options at dinner were limtied but room service in all inclusive options were fantastic
The facility and resources were great. The concierge staff didn't help me when I lost my eye glasses, they had an attitude I didn't care for. I specifically asked for a quiet room and it was a hassle to change rooms after a bad night. Food options at dinner were limtied but room service in all inclusive options were fantastic
10
Alma
12 mai 2025
·
A séjourné 3 nuits
There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!
There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!
6
Jonathan
30 avr. 2024
·
A séjourné 4 nuits
Overall it was a "good" experience staying here. Could've been excellent but it feels more of a timeshare hub than an actual resort. It's dissapointing that on arrival the first thing they did was sell me a timeshare meeting. U'll be here for over 4 hours so just remember that if you accept to attend. The pool closes late which is great because there's nothing to do at night. There's no lunch buffet which is odd because not every restaurant opens for lunch and you're stuck to the snack back. The steakhouse is by far the absolute best thing about the resort. You have to sign a bill everywhere you go even if you're signed up to all inclusive which is very annoying. Everything is clean, everyone is super nice and the food is 7/10. Breakfast is repetitive. Snack bar gets old fast. The drinks taste watered down so stick to hard liquor, beer or wine if you can. Don't think I'll ever come back here.
Overall it was a "good" experience staying here. Could've been excellent but it feels more of a timeshare hub than an actual resort. It's dissapointing that on arrival the first thing they did was sell me a timeshare meeting. U'll be here for over 4 hours so just remember that if you accept to attend. The pool closes late which is great because there's nothing to do at night. There's no lunch buffet which is odd because not every restaurant opens for lunch and you're stuck to the snack back. The steakhouse is by far the absolute best thing about the resort. You have to sign a bill everywhere you go even if you're signed up to all inclusive which is very annoying. Everything is clean, everyone is super nice and the food is 7/10. Breakfast is repetitive. Snack bar gets old fast. The drinks taste watered down so stick to hard liquor, beer or wine if you can. Don't think I'll ever come back here.
2
Hadi
20 mars 2025
·
A séjourné 3 nuits
Disappointed with Customer Service & Dining at Villa Del Palmar I’ve been a loyal guest of Villa Del Palmar for years, but this trip for my wife’s birthday and our anniversary was disappointing. We couldn’t get dinner reservations because restaurants were fully booked days in advance—if that’s the case, the resort shouldn’t accept more guests than it can accommodate. I spoke with a manager, Daniel, who promised to follow up but never did. When I followed up myself, I was told he had already left. The lack of accountability was frustrating. The dining experience was also underwhelming. The Mexican restaurant’s new menu isn’t as good as before, and despite requesting less oil, my food arrived drenched in it. If I wanted to eat in my room, I could’ve stayed in my own town and booked a luxury hotel. I paid for a great experience, but the service and dining didn’t meet expectations. Villa Del Palmar needs to improve if they want to keep loyal guests returning.
Disappointed with Customer Service & Dining at Villa Del Palmar I’ve been a loyal guest of Villa Del Palmar for years, but this trip for my wife’s birthday and our anniversary was disappointing. We couldn’t get dinner reservations because restaurants were fully booked days in advance—if that’s the case, the resort shouldn’t accept more guests than it can accommodate. I spoke with a manager, Daniel, who promised to follow up but never did. When I followed up myself, I was told he had already left. The lack of accountability was frustrating. The dining experience was also underwhelming. The Mexican restaurant’s new menu isn’t as good as before, and despite requesting less oil, my food arrived drenched in it. If I wanted to eat in my room, I could’ve stayed in my own town and booked a luxury hotel. I paid for a great experience, but the service and dining didn’t meet expectations. Villa Del Palmar needs to improve if they want to keep loyal guests returning.
10
Jennifer
22 mars 2025
·
A séjourné 5 nuits
PROS: We enjoyed the whole resort. It wasn't too small or too big. The rooms were super spacious, clean, and safe. The beds were amazing. The extra bathroom off the kitchen was so nice. The balconies were so spacious with the tables and hammocks. The washer and dryer was an added plus to come home with clean clothes. All the restaurants were great, but you need a reservation to any restaurant except the buffet. The buffet is the only place to eat for breakfast, but it is exceptional. It is not open for dinner on Thursday or Friday evenings.The food and drinks were delicious everywhere. CONS: The biggest con at this all inclusive resort was having to sign your name and room number on a receipt every time you ordered food or drinks anywhere. Even though you are at an All-Inclusive resort, they require you to do this. On each receipt is a line for adding additional gratuity. However, it states when you make the reservations that the resort is an all inclusive resort and ALL tips and gratuities are included. We noticed as the week went on that if you did tip they remembered and gave you better service. If you didn't tip, they remembered too, and it showed. I feel like tipping should be something that is optional to do on your own, not on a receipt multiple times a day. In addition, the beach is full of seaweed, but they do clean it constantly. The workout room is down on the basement level and smelled musty. Every morning all the lounge chairs at the pool are reserved by 7AM.
PROS: We enjoyed the whole resort. It wasn't too small or too big. The rooms were super spacious, clean, and safe. The beds were amazing. The extra bathroom off the kitchen was so nice. The balconies were so spacious with the tables and hammocks. The washer and dryer was an added plus to come home with clean clothes. All the restaurants were great, but you need a reservation to any restaurant except the buffet. The buffet is the only place to eat for breakfast, but it is exceptional. It is not open for dinner on Thursday or Friday evenings.The food and drinks were delicious everywhere. CONS: The biggest con at this all inclusive resort was having to sign your name and room number on a receipt every time you ordered food or drinks anywhere. Even though you are at an All-Inclusive resort, they require you to do this. On each receipt is a line for adding additional gratuity. However, it states when you make the reservations that the resort is an all inclusive resort and ALL tips and gratuities are included. We noticed as the week went on that if you did tip they remembered and gave you better service. If you didn't tip, they remembered too, and it showed. I feel like tipping should be something that is optional to do on your own, not on a receipt multiple times a day. In addition, the beach is full of seaweed, but they do clean it constantly. The workout room is down on the basement level and smelled musty. Every morning all the lounge chairs at the pool are reserved by 7AM.
8
Natalya
26 mars 2025
·
A séjourné 7 nuits
It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts
It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts
8
Chanita
4 avr. 2025
·
A séjourné 3 nuits
The room and views were amazing. We were unhappy with restaurants and bars closing so early. We understand that room service was always an option but by the time food arrived, it was no longer hot. A dinner buffet would have been a nice option.
The room and views were amazing. We were unhappy with restaurants and bars closing so early. We understand that room service was always an option but by the time food arrived, it was no longer hot. A dinner buffet would have been a nice option.
8
Mathew
30 janv. 2025
·
A séjourné 4 nuits
Quality of the complimentary drinks was disappointing. I’m told this is fairly common across all inclusive resorts. Little to no alcohol in cocktails. All other services were top notch.
Quality of the complimentary drinks was disappointing. I’m told this is fairly common across all inclusive resorts. Little to no alcohol in cocktails. All other services were top notch.
10
Joseph O
25 mars 2025
·
A séjourné 7 nuits
The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊
The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊
8
Christopher James
24 janv. 2025
·
A séjourné 4 nuits
The staff was amazing! The pool activities and staff getting people involved was really fun! After checking in they are a bit pushy with time share like opportunities to take advantage of and receive discounts on tours. We were not looking to do that but if you are it’s there for the taking. The food at the Mexican restaurant Zama was not good and for the most part that was the the only available restaurant to eat for lunch time everyday other than room service or the food offered at the pool which got old after a few days. The buffet dinner was supposed to be served everyday as advertised on the website and also on the elevators but was only available one day per week. However, the breakfast buffet was served daily and that was the best most authentic Mexican food of the trip! Overall, great service from the staff at the pool and in the restaurants, food wasn’t great as a whole due to limited options and the pool was amazing. The pool was the best part of the trip hands down
The staff was amazing! The pool activities and staff getting people involved was really fun! After checking in they are a bit pushy with time share like opportunities to take advantage of and receive discounts on tours. We were not looking to do that but if you are it’s there for the taking. The food at the Mexican restaurant Zama was not good and for the most part that was the the only available restaurant to eat for lunch time everyday other than room service or the food offered at the pool which got old after a few days. The buffet dinner was supposed to be served everyday as advertised on the website and also on the elevators but was only available one day per week. However, the breakfast buffet was served daily and that was the best most authentic Mexican food of the trip! Overall, great service from the staff at the pool and in the restaurants, food wasn’t great as a whole due to limited options and the pool was amazing. The pool was the best part of the trip hands down
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Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Emmanuelle
6 mars 2026
·
A séjourné 3 nuits
Beau logement, grande terrasse, belle vue. Très beau la nuit avec toutes les lumières du resort. Wifi était bien, le choix de télé ok mais bizarre de ne pas proposer des postes comme Netflix en streaming. Le buffet du matin offrait de nombreuses options. La grosse déception cependant a été le prix ridicule que nous avons dû payer pour manger le buffet très moyen le soir au Capricios. N’ayant pas choisi le tout inclus, nous l’avons regretté amèrement quand on a payé 300$ pour un repas moyen, le vin n’était pas inclus et le serveur ne nous l’a pas dit. Au moment de partir, il nous a rapidement montré la facture en disant qu’on pouvait ajouter un pourboire si on voulait. J’ai ajouté 15% (400 pesos) alors qu’il y avait déjà un pourboire de 400 pesos dans la facture. Très fâchée de cette façon de faire, de nous surcharger comme si nous étions des millionnaires. Dans la chambre il y avait de la bière était au moins 100 pesos (9$) et le mini Market HORS de PRIX, le double de la vie réelle. Dommage.
Beau logement, grande terrasse, belle vue. Très beau la nuit avec toutes les lumières du resort. Wifi était bien, le choix de télé ok mais bizarre de ne pas proposer des postes comme Netflix en streaming. Le buffet du matin offrait de nombreuses options. La grosse déception cependant a été le prix ridicule que nous avons dû payer pour manger le buffet très moyen le soir au Capricios. N’ayant pas choisi le tout inclus, nous l’avons regretté amèrement quand on a payé 300$ pour un repas moyen, le vin n’était pas inclus et le serveur ne nous l’a pas dit. Au moment de partir, il nous a rapidement montré la facture en disant qu’on pouvait ajouter un pourboire si on voulait. J’ai ajouté 15% (400 pesos) alors qu’il y avait déjà un pourboire de 400 pesos dans la facture. Très fâchée de cette façon de faire, de nous surcharger comme si nous étions des millionnaires. Dans la chambre il y avait de la bière était au moins 100 pesos (9$) et le mini Market HORS de PRIX, le double de la vie réelle. Dommage.
8
Cédric
31 oct. 2025
·
A séjourné 1 nuit
Bel hôtel sur la plage. Jardíns piscines magnifiques. Bien entretenus , grand hôtel mais qui a toutefois du charme ,
Bel hôtel sur la plage. Jardíns piscines magnifiques. Bien entretenus , grand hôtel mais qui a toutefois du charme ,
10
Giuseppina
28 janv. 2024
·
A séjourné 7 nuits
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8
Claudia
21 août 2023
·
A séjourné 7 nuits
Très loin des sites touristiques à visiter
Très loin des sites touristiques à visiter
8
anne lise
5 août 2023
·
A séjourné 3 nuits
grand ( trop ) , sur la plage , dans une zone hôtelière , très sécurisé ( même les transporteurs doivent donner votre nom et numéro de chambre pour entrer sur le parking , et pas dans le hall ) , un peu usine à cash , un des restaurants (le Zama ) a même des tables réservées aux gens qui prennent une bouteille de vin , sinon , pas de table ! personnel très aimable , mais on a pas tant apprécié ce grand complexe .
grand ( trop ) , sur la plage , dans une zone hôtelière , très sécurisé ( même les transporteurs doivent donner votre nom et numéro de chambre pour entrer sur le parking , et pas dans le hall ) , un peu usine à cash , un des restaurants (le Zama ) a même des tables réservées aux gens qui prennent une bouteille de vin , sinon , pas de table ! personnel très aimable , mais on a pas tant apprécié ce grand complexe .
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 11:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-03: 205.4749299972534USD
- 2026-10-07: 195.07934746246337USD
- 2026-10-08: 205.4749299972534USD
- 2026-10-10: 189.3999697250366USD
- 2026-10-15: 207.00205225372312USD
- 2026-10-16: 207.1891421646118USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Veuillez contacter l'hébergement au moins 72 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 22 h 00. Vous devez contacter l’hébergement à l’avance pour obtenir les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de fumée, un système de sécurité et des barrières de fenêtre
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Le petit déjeuner buffet coûte environ 40 USD par adulte et environ 20 USD par enfant.
- Navette aéroport : 50 USD par véhicule, maximum 4 passager(s)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Activités
Piscine
Plage privée
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Karaoké
Pêche
Aire de jeux
Piscine pour enfants
Piscine extérieure
Piscine extérieure chauffée
Evening Entertainment
Outdoor Fireplace
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking Onsite
Services
Organisation d'excursions
Baby-sitting/Services pour enfants
Ménage
Service de change
Coffre-fort
Distributeur automatique de billets
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Club pour enfants
Petit-déjeuner en chambre
Chambre familiale
Snack Bar/Deli
Connexion Internet
Wi-fi gratuit