Excellence Playa Mujeres- All Inclusive- Adults Only
553 $US
/nuit
Moyenne pour septembre
Prices for Excellence Playa Mujeres- All Inclusive- Adults Only
Sélectionnez les dates pour voir les prix et les disponibilités
553 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Excellence Playa Mujeres- All Inclusive- Adults Only, les prix par nuit s'élèvent en moyenne à 537 $US pendant le mois le moins cher (juillet) et à 802 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 774 $US |
| février | 802 $US |
| mars | 729 $US |
| avril | 636 $US |
| mai | 579 $US |
| juin | 555 $US |
| juillet | 537 $US |
| août | 547 $US |
| septembre | 553 $US |
| octobre | 593 $US |
| novembre | 656 $US |
| décembre | 692 $US |
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sept. · 553 $US
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Le plus cher : février (env. 802 $US)
Le moins cher : juillet (env. 537 $US)
À propos de cet établissement
Complexe de luxe tout inclus réservé aux adultes avec 7 piscines extérieures, une plage privée et un spa avec service complet à Playa Mujeres.
Emplacement
Dans le quartier Playa Mujeres à Punta Sam, vous trouverez Excellence Playa Mujeres - Adults Only All Inclusive à côté d'un terrain de golf, sur une plage privée. Les célèbres Centre commercial Plaza Las Americas Cancún et Centre commercial Puerto Cancun Marina Town Center valent le détour si une mission shopping est à l'ordre du jour. Vous préférez vous poser et apprécier la beauté naturelle des lieux ? Partez à la découverte des tout aussi sympathiques Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc et Plage du Nord. Les agréables Garrafón Natural Reef Park (parc à thème) et Maison de la culture de Cancún méritent aussi une visite. Besoin de vous dégourdir les jambes ? Cette région propose une multitude d'activités telles que le golf.
Restaurant
Piscine
Ascenseur
Concierge
Service de voiturier
Nettoyage à sec
Emplacement
Prolongacion Bonampak, S/N, Punta Sam Lote Terrenos 001 MZ, 001 Sm. 003, Zona Continental de Isla de Mujeres, Playa Mujeres, Punta Sam, Isla Mujeres, Quintana Roo, Mexique
Options de chambre
1
Suite Club
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Mini bar
1
Junior Suite with Views
Détails de la chambre
Couchages 5
BalconClimatisationLit(s) supplémentaire(s) (sur demande)Sécurité
1
Suite Standard (Poolview)
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Mini bar
1
Chambre
Détails de la chambre
ClimatisationWi-Fi (gratuit)Mini bar
1
Suite Club Ocean Front
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Mini bar
1
Suite Club with Views
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Mini bar
1
Suite Ocean Front
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Mini bar
1
Junior Suite - Vue sur mer
Détails de la chambre
1 Très Grand Lit Double
Couchages 5
ClimatisationWi-Fi (gratuit)Mini bar
8
Juniorsuite (Poolview)
Détails de la chambre
Couchages 5
807 ft²
BalconClimatisationBaignoireSalle de bain
1
Room Run of House
Détails de la chambre
ClimatisationWi-Fi (gratuit)
6
Chambre Lit King-Size Standard
Détails de la chambre
Couchages 2
807 ft²
BalconClimatisationBaignoireSalle de bainPiscine privée
1
Junior Club Suite avec vue sur l'océan
Détails de la chambre
Couchages 5
ClimatisationWi-Fi (gratuit)Mini bar
1
Suite Pool View King Bed
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Mini bar
6
Suite Junior Lit King-Size
Détails de la chambre
Couchages 2
807 ft²
BalconClimatisationBaignoireSalle de bain
5
Suite Junior
Détails de la chambre
Couchages 5
807 ft²
BalconClimatisationBaignoireSalle de bain
1
Room Pool View
Détails de la chambre
ClimatisationWi-Fi (gratuit)Mini bar
1
Suite Lit King-Size Standard
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Mini bar
1
Chambre Club
Détails de la chambre
1
Room Sea View
Détails de la chambre
1
Room Duplex
Détails de la chambre
1
Junior Suite Club with Views
Détails de la chambre
Couchages 5
Climatisation
1
Junior Suite avec piscine
Détails de la chambre
Couchages 5
ClimatisationWi-Fi (gratuit)Mini bar
7
Excellence Club Junior Suite Avec Vue Sur L'océan
Détails de la chambre
Couchages 2
807 ft²
BalconClimatisationBaignoireSalle de bain
1
Suite Standard
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Mini bar
7
Suite Junior Club
Détails de la chambre
Couchages 2
807 ft²
BalconClimatisationBaignoireSalle de bain
7
Suite Standard avec Terrasse
Détails de la chambre
Couchages 8
807 ft²
ClimatisationBaignoireSalle de bainPiscine privée
1
Suite with Double Bed
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Mini bar
1
Apartment Standard
Détails de la chambre
1
Suite Sea Front
Détails de la chambre
Couchages 8
Climatisation
Guest reviews of Excellence Playa Mujeres- All Inclusive- Adults Only
9.8
Exceptionnel
Basé sur 41 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
88%
Familles
4%
Groupes
5%
Solo
0%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Excellence Playa Mujeres - Tout Inclusif - Réservé aux Adultes, les clients louent systématiquement le personnel aimable et attentionné, l'ambiance relaxante réservée aux adultes, les beaux jardins et la plage, ainsi que les nombreuses options de restauration et d'activités, bien que les expériences concernant la qualité des plats et les temps d'attente au restaurant varient.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Excellence Playa Mujeres - Tout Inclusif - Réservé aux Adultes, les clients louent systématiquement le personnel aimable et attentionné, l'ambiance relaxante réservée aux adultes, les beaux jardins et la plage, ainsi que les nombreuses options de restauration et d'activités, bien que les expériences concernant la qualité des plats et les temps d'attente au restaurant varient.
Beaucoup soulignent des chambres très propres et des installations bien entretenues, avec un spa et une salle de sport particulièrement appréciés ; certains notent que certains espaces semblent vieillots et qu'il y a parfois de légers problèmes d'entretien. L'ambiance est calme et axée sur les couples, avec des options de divertissement nocturne limitées et des fermetures anticipées des bars et des piscines. Il peut être nécessaire de se lever tôt pour garantir des transats au bord de la piscine ou sur la plage, et les avantages du Excellence Club ont une valeur inégale. Dans l'ensemble, il convient aux couples à la recherche d'une expérience de séjour relaxante et haut de gamme plutôt que d'une ambiance festive.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
De beaux jardins avec de nombreuses piscines (dont des rivières lentes), une plage magnifique, un spa très apprécié et une salle de sport solide ; des spectacles sont proposés chaque soir, mais la vie nocturne s'estompe rapidement. Des commentaires récurrents mentionnent un nombre limité de transats, des problèmes de vétusté ou d'entretien, et des problèmes occasionnels de Wi‑Fi ou d'ascenseur.
Avis de voyageur à ce sujet
2
MATTHEW
2 août 2025
·
A séjourné 3 nuits
Terrible experience. Won’t be back. The property is clearly 25 years old. Room was hot. Pool waiters were great, but the swim up bar had the WORST bartenders. Terrible attitude towards everyone. Told us “No” on making drinks if it took more than 1 or 2 ingredients. If you plan to hang out at all in the evening later than 8 PM, don’t stay here. Pool bar closes at 6 PM. Pools close at 8 PM. Restaurants were absolute trash. Oregano, the Italian restaurant was the ONLY decent experience. Magna, which is limited to Excellence Club, is NOT worth it. Service was mediocre and their “famous” tomahawk steak was a 3.5/10 at best. Seasons Transfers was amazing though. Both ways. Super clean Suburban and very professional driver. Highly recommend them. The transfers and our trip to Isla for the day was the ONLY thing I would recommend.
Terrible experience. Won’t be back. The property is clearly 25 years old. Room was hot. Pool waiters were great, but the swim up bar had the WORST bartenders. Terrible attitude towards everyone. Told us “No” on making drinks if it took more than 1 or 2 ingredients. If you plan to hang out at all in the evening later than 8 PM, don’t stay here. Pool bar closes at 6 PM. Pools close at 8 PM. Restaurants were absolute trash. Oregano, the Italian restaurant was the ONLY decent experience. Magna, which is limited to Excellence Club, is NOT worth it. Service was mediocre and their “famous” tomahawk steak was a 3.5/10 at best. Seasons Transfers was amazing though. Both ways. Super clean Suburban and very professional driver. Highly recommend them. The transfers and our trip to Isla for the day was the ONLY thing I would recommend.
10
Quinn
2 sept. 2025
·
A séjourné 5 nuits
Stayed near the spa and had very tranquil morning dips in the lazy river. Food was good. Facilities cleaned meticulously. Staff was very nice
Stayed near the spa and had very tranquil morning dips in the lazy river. Food was good. Facilities cleaned meticulously. Staff was very nice
10
Melissa
29 août 2025
·
A séjourné 5 nuits
The service was impeccable, and if something was wrong, they made up for it. I felt safe and well-cared for, and the staff were friendly and attentive. The club beach area had excellent service and someone tidied up the room 2-3x/daily with turn-down service. Just a lovely experience including the hydrotherapy spa treatment. The gym is amazing, and they will be expanding it. I would definitely return to this property.
The service was impeccable, and if something was wrong, they made up for it. I felt safe and well-cared for, and the staff were friendly and attentive. The club beach area had excellent service and someone tidied up the room 2-3x/daily with turn-down service. Just a lovely experience including the hydrotherapy spa treatment. The gym is amazing, and they will be expanding it. I would definitely return to this property.
10
DIANE
19 août 2024
·
A séjourné 4 nuits
I wish there were more chairs around the main pool
I wish there were more chairs around the main pool
10
Cathy
23 févr. 2025
·
A séjourné 7 nuits
Hotel was great, but we were surprised to find that a hotel of this quality didn’t have enough beach chairs for its guests. Also, it appeared that the hotel was understaffed
Hotel was great, but we were surprised to find that a hotel of this quality didn’t have enough beach chairs for its guests. Also, it appeared that the hotel was understaffed
10
Marina Alexandrova
19 mars 2025
·
A séjourné 6 nuits
Great property, beautiful lush vegetation on the grounds, several excellent restaurants. Some exceptional staff members include Lucy, our waitress at the beach, wait staff at Spice restaurant and the Grill, Raul at the Kitchen table and the boys from the entertainment staff. Only challenge was ensuring we find a set of chairs at the beach. Always involved planning and competing with people who reserve chairs. Otherwise- a great stay. We’d go back for sure!
Great property, beautiful lush vegetation on the grounds, several excellent restaurants. Some exceptional staff members include Lucy, our waitress at the beach, wait staff at Spice restaurant and the Grill, Raul at the Kitchen table and the boys from the entertainment staff. Only challenge was ensuring we find a set of chairs at the beach. Always involved planning and competing with people who reserve chairs. Otherwise- a great stay. We’d go back for sure!
10
Carl
26 mai 2025
·
A séjourné 5 nuits
LOVED it! Our best resort experience yet! My only small gripe would be that the wifi was really spotty throughout the resort and they could add some more chairs to the beachfront to accommodate guests.
LOVED it! Our best resort experience yet! My only small gripe would be that the wifi was really spotty throughout the resort and they could add some more chairs to the beachfront to accommodate guests.
10
Boubacar Sid
22 août 2025
·
A séjourné 7 nuits
We spent a very enjoyable week in this great all inclusive adult only resort. The site is enjoyable including the main pools, the surrounding lazy rivers the restaurants, bars, and white sand beach with a lot water sport activities. We loved the visit at Chechen Iza and Isla Mujeres. The staff is very welcoming, friendly, dedicated in their various tasks and dependable. I would advise the resort management the following two things for consideration: 1. Consider including on-site night club(s) to provide that kind of experience to guests. The silent music show and the DJ parties are great but a night club experience would add even more pleasurable experience. 2. Mosquitoes around the pools can be quite annoying in the late afternoon/early evening. The resort may consider installing commercial size mosquito buzzers can are very effective in dealing with mosquitoes. The above suggestions don’t by no means reduce the high quality of all the services provided, which I highly recommend. I will deficit one back.
We spent a very enjoyable week in this great all inclusive adult only resort. The site is enjoyable including the main pools, the surrounding lazy rivers the restaurants, bars, and white sand beach with a lot water sport activities. We loved the visit at Chechen Iza and Isla Mujeres. The staff is very welcoming, friendly, dedicated in their various tasks and dependable. I would advise the resort management the following two things for consideration: 1. Consider including on-site night club(s) to provide that kind of experience to guests. The silent music show and the DJ parties are great but a night club experience would add even more pleasurable experience. 2. Mosquitoes around the pools can be quite annoying in the late afternoon/early evening. The resort may consider installing commercial size mosquito buzzers can are very effective in dealing with mosquitoes. The above suggestions don’t by no means reduce the high quality of all the services provided, which I highly recommend. I will deficit one back.
10
Tavon
26 oct. 2024
·
A séjourné 5 nuits
Overall it was amazing experience, however the elevator in building 7 was out of service too often which caused an inconvenience and the Wi-Fi was very weak. The 7 restaurants gave a variety of Yummy food. Will visit again.
Overall it was amazing experience, however the elevator in building 7 was out of service too often which caused an inconvenience and the Wi-Fi was very weak. The 7 restaurants gave a variety of Yummy food. Will visit again.
10
Timothy Allen
20 oct. 2025
·
A séjourné 3 nuits
This place never disappoints from the first step in the door to the last step out. Pool is awesome. Staff is the best
This place never disappoints from the first step in the door to the last step out. Pool is awesome. Staff is the best
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis décrivent systématiquement des jardins impeccables et un service de ménage fréquent et attentionné. Quelques signalements font état d'odeurs de moisi ou de problèmes isolés (par exemple, une baignoire sale ou un incident avec un nuisible).
Avis de voyageur à ce sujet
10
Matthew
26 nov. 2025
·
A séjourné 5 nuits
Room was clean and service impeccable.
Room was clean and service impeccable.
10
Joevani Alexander
1 sept. 2025
·
A séjourné 4 nuits
Great service, very clean
Great service, very clean
10
Naomie
24 sept. 2025
·
A séjourné 4 nuits
Warm and friendly staff with extremely clean room. The property was well kept and consistent. Many options of good quality food and bars that creates a welcoming experience.
Warm and friendly staff with extremely clean room. The property was well kept and consistent. Many options of good quality food and bars that creates a welcoming experience.
2
JACOB
12 juil. 2025
·
A séjourné 3 nuits
Bed bud bite me a lot
Bed bud bite me a lot
10
Kevin
30 oct. 2025
·
A séjourné 3 nuits
The room was always clean, the service was top notch, and the resort was very nice.
The room was always clean, the service was top notch, and the resort was very nice.
10
Jeffrey
16 avr. 2025
·
A séjourné 5 nuits
The entire staff was so friendly and accommodating. The food was excellent for an all inclusive. Great entertainment every evening. The grounds, hotel room, pool were immaculate. People cleaning all day, every day. We compared it to the cleanliness of Disneyland. IFKYK!
The entire staff was so friendly and accommodating. The food was excellent for an all inclusive. Great entertainment every evening. The grounds, hotel room, pool were immaculate. People cleaning all day, every day. We compared it to the cleanliness of Disneyland. IFKYK!
10
Anindita
3 déc. 2024
·
A séjourné 4 nuits
Had a wonderful stay! We would come again. Food was good, pools are well maintained. The jacuzzi in the room wasn’t clean (I think I have seen comments from others saying the same thing on different websites and Facebook) but otherwise everything else was perfect. We had a swim up suite and it was amazing! Staff is very efficient and great
Had a wonderful stay! We would come again. Food was good, pools are well maintained. The jacuzzi in the room wasn’t clean (I think I have seen comments from others saying the same thing on different websites and Facebook) but otherwise everything else was perfect. We had a swim up suite and it was amazing! Staff is very efficient and great
10
Charles E
2 juin 2025
·
A séjourné 9 nuits
We loved how everything was clean and well maintained, every restaurant was excellent, room service was the best, the entertainment was vary good and the staff was the best I've ever seen.
We loved how everything was clean and well maintained, every restaurant was excellent, room service was the best, the entertainment was vary good and the staff was the best I've ever seen.
10
Christina
26 sept. 2025
·
A séjourné 5 nuits
The property was beautiful and always clean. Staff was amazing and attentive.
The property was beautiful and always clean. Staff was amazing and attentive.
2
John
29 déc. 2024
·
A séjourné 6 nuits
The room first assigned was freezing and had strong mildew smell. Changed rooms and the second was also freezing. Even with extra clothes and blankets the room was intolerable.
The room first assigned was freezing and had strong mildew smell. Changed rooms and the second was also freezing. Even with extra clothes and blankets the room was intolerable.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et confortables, avec des options telles que des piscines avec accès direct depuis la chambre ou des piscines privatives sur la terrasse. Plusieurs critiques mentionnent un décor daté, une intimité limitée dans la salle de bain et des problèmes occasionnels de climatisation ou de bruit à proximité des espaces de divertissement.
Avis de voyageur à ce sujet
10
Golda
10 oct. 2025
·
A séjourné 4 nuits
This hotel is absolutely beautiful. The property is stunning, but what really stood out was the staff- every single person we interacted with was warm, helpful, and genuinely happy to accommodate anything we needed. They went above and beyond with a smile every time. The food was incredible — honestly, next level. From caviar to tomahawk steak, everything was beautifully done and felt very high-end. That said, there are a couple of things I wish I’d known before going: This is 100% a couples hotel. If you’re single or going with friends, it’s not the right vibe. Everything about the place screams honeymoon or anniversary. The bathroom setup has zero privacy. The shower has a window that looks directly into the room, the shower door is clear, and there’s no actual door separating the toilet or bathroom area from the rest of the room. It’s fine for couples, but if you’re not super comfortable with the people you’re staying with, this could be awkward. Overall, it was a beautiful stay and I’d recommend it to couples who want a romantic, luxury experience. Just not the best fit if you’re going solo or with friends.
This hotel is absolutely beautiful. The property is stunning, but what really stood out was the staff- every single person we interacted with was warm, helpful, and genuinely happy to accommodate anything we needed. They went above and beyond with a smile every time. The food was incredible — honestly, next level. From caviar to tomahawk steak, everything was beautifully done and felt very high-end. That said, there are a couple of things I wish I’d known before going: This is 100% a couples hotel. If you’re single or going with friends, it’s not the right vibe. Everything about the place screams honeymoon or anniversary. The bathroom setup has zero privacy. The shower has a window that looks directly into the room, the shower door is clear, and there’s no actual door separating the toilet or bathroom area from the rest of the room. It’s fine for couples, but if you’re not super comfortable with the people you’re staying with, this could be awkward. Overall, it was a beautiful stay and I’d recommend it to couples who want a romantic, luxury experience. Just not the best fit if you’re going solo or with friends.
10
Russell Scott
27 sept. 2025
·
A séjourné 5 nuits
Service and staff were as good as it gets! Facility itself starting to look a little dated but staff more than makes up for it. Property is perfectly manicured! Beach was great with very little seaweed.
Service and staff were as good as it gets! Facility itself starting to look a little dated but staff more than makes up for it. Property is perfectly manicured! Beach was great with very little seaweed.
8
Monique
9 nov. 2025
·
A séjourné 3 nuits
Room was clean, could use some modern updates in the rooms. The resort was modern and beautiful!
Room was clean, could use some modern updates in the rooms. The resort was modern and beautiful!
8
Bonica
27 janv. 2025
·
A séjourné 7 nuits
Did not like being so close to very loud music till 2300 hours most nights. Need to ask customers if that is ok before rooming them near the mudic
Did not like being so close to very loud music till 2300 hours most nights. Need to ask customers if that is ok before rooming them near the mudic
8
Jason
21 nov. 2024
·
A séjourné 2 nuits
Excellence is a solid 4*. The all inclusive, adults only atmosphere is nice, grounds are beautifully decorated, food was very good, for the most part drink and food service was fast. We arrived at the property in the morning and were able to enjoy the property including breakfast and lunch before our check-in time. Here is where it is lacking - you can tell the rooms are getting worn, we had a dinner reservation that we were 10 minutes late to and it was not honored, but was remedied best possible, we were out of our room from 10am-4pm with the "please clean our room" tag on the door, it was not cleaned or restocked, we had to call for housekeeping. No complimentary spa services like when we have stayed at LeBlanc before. Overall, in my opinion the value for the money is not there for this resort and I doubt we will be back. We will try a different one next time or go back to LeBlanc where you get a higher quality of service and more complimentary amenities.
Excellence is a solid 4*. The all inclusive, adults only atmosphere is nice, grounds are beautifully decorated, food was very good, for the most part drink and food service was fast. We arrived at the property in the morning and were able to enjoy the property including breakfast and lunch before our check-in time. Here is where it is lacking - you can tell the rooms are getting worn, we had a dinner reservation that we were 10 minutes late to and it was not honored, but was remedied best possible, we were out of our room from 10am-4pm with the "please clean our room" tag on the door, it was not cleaned or restocked, we had to call for housekeeping. No complimentary spa services like when we have stayed at LeBlanc before. Overall, in my opinion the value for the money is not there for this resort and I doubt we will be back. We will try a different one next time or go back to LeBlanc where you get a higher quality of service and more complimentary amenities.
10
Kaitlyn
29 nov. 2025
·
A séjourné 7 nuits
The staff at this resort were incredibly friendly and accommodating. We loved the variety of restaurants, bars, and entertainment options. The rooms were also very spacious and clean.
The staff at this resort were incredibly friendly and accommodating. We loved the variety of restaurants, bars, and entertainment options. The rooms were also very spacious and clean.
8
My
20 juil. 2025
·
A séjourné 5 nuits
My boyfriend and I stayed here for 4 nights and had a good experience overall. We booked an Excellence Club Ocean View room. The staffs were very nice and friendly. We ran into a few problems while we were here, we were told that our mini fridge/mini bar will be refill every day. We got no refill on the first day and ended up calling the front desk late afternoon the second to ask for it. The worst problem we had happened on our second to last night here. Our AC had broken overnight; we woke up sweating and the floor was wet due to condensation. My boyfriend called the front desk early morning before we left for our tour at 6am. They said they'll send someone out to look. We got back at 2pm, and the room was still hot. Called again and were told to give it an hour to cool since they fixed it this morning. An hour passed and still HOT. They said they'll stop by again; we told them we're leaving for lunch and be back in an hour or 2. Came back from lunch 2 hours later, STILL HOT. It is now 5pm in the afternoon, we had to call again and this time we were able to meet a maintenance guy and really made sure he fixed it. On one of our nights there, we decided to visit AGAVE. We came around 9pm and saw someone leaving on a stretcher. Our greeter was not the nicest, but we understood. We patiently waited to be sat. We saw 3 other couples checked in after us and they were all sat before us. We brought this up and were gaslit and told we would be next.
My boyfriend and I stayed here for 4 nights and had a good experience overall. We booked an Excellence Club Ocean View room. The staffs were very nice and friendly. We ran into a few problems while we were here, we were told that our mini fridge/mini bar will be refill every day. We got no refill on the first day and ended up calling the front desk late afternoon the second to ask for it. The worst problem we had happened on our second to last night here. Our AC had broken overnight; we woke up sweating and the floor was wet due to condensation. My boyfriend called the front desk early morning before we left for our tour at 6am. They said they'll send someone out to look. We got back at 2pm, and the room was still hot. Called again and were told to give it an hour to cool since they fixed it this morning. An hour passed and still HOT. They said they'll stop by again; we told them we're leaving for lunch and be back in an hour or 2. Came back from lunch 2 hours later, STILL HOT. It is now 5pm in the afternoon, we had to call again and this time we were able to meet a maintenance guy and really made sure he fixed it. On one of our nights there, we decided to visit AGAVE. We came around 9pm and saw someone leaving on a stretcher. Our greeter was not the nicest, but we understood. We patiently waited to be sat. We saw 3 other couples checked in after us and they were all sat before us. We brought this up and were gaslit and told we would be next.
10
Tashema
3 sept. 2025
·
A séjourné 4 nuits
My room was great!! Very hard to leave had my own pool!!!
My room was great!! Very hard to leave had my own pool!!!
8
Aneseia
14 juin 2025
·
A séjourné 6 nuits
Second visit in a Terrace Plunge Pool suite. Beautiful beach and well kept grounds. Restaurants nice and clean. We ordered room service everyday and the food was not as good as our first visit, but service was great and usually a 45 minute minimum wait. Mini fridge on first day was lacking snack wise, but after requesting a restock and providing preferences there were no issues. Rooms could use a simple refresh with new curtains, artwork, and outdoor rugs. Staff was friendly and overall great service.
Second visit in a Terrace Plunge Pool suite. Beautiful beach and well kept grounds. Restaurants nice and clean. We ordered room service everyday and the food was not as good as our first visit, but service was great and usually a 45 minute minimum wait. Mini fridge on first day was lacking snack wise, but after requesting a restock and providing preferences there were no issues. Rooms could use a simple refresh with new curtains, artwork, and outdoor rugs. Staff was friendly and overall great service.
10
Lydia
15 oct. 2025
·
A séjourné 4 nuits
Amazing stay! Excellent rooms with comfortable beds. The food was great and there were many options. We stayed Friday-Tuesday and found that the best shows and service were over the weekend Fri-Sun. There was a noticeable drop in quality on Monday-Tuesday, maybe because there was less guests (ex. drinks made lower quality ingredients, food service taking much longer, wait times for dinner etc.). If we returned we would only stay Thurs-Sun. Also the rooms did not have a very private toilet, the door is more like a glass stall.
Amazing stay! Excellent rooms with comfortable beds. The food was great and there were many options. We stayed Friday-Tuesday and found that the best shows and service were over the weekend Fri-Sun. There was a noticeable drop in quality on Monday-Tuesday, maybe because there was less guests (ex. drinks made lower quality ingredients, food service taking much longer, wait times for dinner etc.). If we returned we would only stay Thurs-Sun. Also the rooms did not have a very private toilet, the door is more like a glass stall.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué comme étant chaleureux, attentionné et proactif dans tout le complexe hôtelier. Certains clients signalent un service lent au restaurant, des retards occasionnels à l'enregistrement ou des réponses incohérentes, mais la plupart se sentent bien soignés.
Avis de voyageur à ce sujet
10
Antonio
23 févr. 2025
·
A séjourné 4 nuits
We love staying at excellence because they always make you feel special. Their commitment to going above and beyond to create a special experience for every guest is incredible! Every staff member is happy to greet you with a smile. We especially felt taken care of by server, Tonatiuh! He was very kind and attentive. You could see how incredibly hard this man works and how he truly loves his job! He was our server for several meals (breakfast and lunch!) sometimes in the same day. Another server by the pool that was especially helpful was Emanuel! He went above and beyond to help us have a great experience! We also participated in some activities at the resort: clay/mud therapy, salsa lessons, and paint & sip. They were all worth the time and enjoyable! We especially enjoyed exploring our creative side during the paint & sip, led by artist Mayte! Finally, we also did an photoshoot with photographer, Orlando. This experience was beyond what we could have expected. He provided the right amount of direction during the shoot, while also listening to what we wanted. The photos came out AMAZING, we just had to purchase the max package (album, 150 photos, and a short video montage w/music). And he was able to get all of this to us, edited, by next day. Overall, we are very pleased with our experience and would love to return in the future!
We love staying at excellence because they always make you feel special. Their commitment to going above and beyond to create a special experience for every guest is incredible! Every staff member is happy to greet you with a smile. We especially felt taken care of by server, Tonatiuh! He was very kind and attentive. You could see how incredibly hard this man works and how he truly loves his job! He was our server for several meals (breakfast and lunch!) sometimes in the same day. Another server by the pool that was especially helpful was Emanuel! He went above and beyond to help us have a great experience! We also participated in some activities at the resort: clay/mud therapy, salsa lessons, and paint & sip. They were all worth the time and enjoyable! We especially enjoyed exploring our creative side during the paint & sip, led by artist Mayte! Finally, we also did an photoshoot with photographer, Orlando. This experience was beyond what we could have expected. He provided the right amount of direction during the shoot, while also listening to what we wanted. The photos came out AMAZING, we just had to purchase the max package (album, 150 photos, and a short video montage w/music). And he was able to get all of this to us, edited, by next day. Overall, we are very pleased with our experience and would love to return in the future!
10
min
24 oct. 2025
·
A séjourné 3 nuits
Only for the first day , It was taking forever for us to check in!
Only for the first day , It was taking forever for us to check in!
10
Jorge Rafael
22 juil. 2025
·
A séjourné 4 nuits
Very nice property, the staff super attentive. The rooms well maintained and clean . We were served in the pool area by a lady named Lucy and at beach by Emmanuel both very courteous and amazing . We are very active travelers, we've have been to Cancun Riviera Maya and Playa Mujeres multiple times and ECELLENCE Adult Only properties are very high in our palces to go back to.. Highly recommended
Very nice property, the staff super attentive. The rooms well maintained and clean . We were served in the pool area by a lady named Lucy and at beach by Emmanuel both very courteous and amazing . We are very active travelers, we've have been to Cancun Riviera Maya and Playa Mujeres multiple times and ECELLENCE Adult Only properties are very high in our palces to go back to.. Highly recommended
10
Riley
4 oct. 2025
·
A séjourné 1 nuit
Property was lovely, very friendly and attentive staff, everything is ran through the app
Property was lovely, very friendly and attentive staff, everything is ran through the app
10
Jesus
27 oct. 2025
·
A séjourné 5 nuits
The customer service at this property is top notch. Wewill definitely stay again.
The customer service at this property is top notch. Wewill definitely stay again.
2
Frederic
7 nov. 2025
·
A séjourné 4 nuits
Good Morning The hotel was lovely but they had given me the wrong room the first night and didn’t put me into the correct room till the next day at almost 5pm ! My boyfriend kept calling the front desk and no one would answer his calls . I had called the day before to make sure that my room was available because I’ve had issues with this in the past and they confirmed that my original room was available and ready for my stay till we get there and they gave us a completely different room than I had booked . The fact that they didn’t answer the phones when you called was ridiculously annoying . The food and the restaurant weren’t that great for the price you pay for this all inclusive . The cleaning staff were amazing but in the first room we got no one ever showed up to clean it which was highly annoying as well .
Good Morning The hotel was lovely but they had given me the wrong room the first night and didn’t put me into the correct room till the next day at almost 5pm ! My boyfriend kept calling the front desk and no one would answer his calls . I had called the day before to make sure that my room was available because I’ve had issues with this in the past and they confirmed that my original room was available and ready for my stay till we get there and they gave us a completely different room than I had booked . The fact that they didn’t answer the phones when you called was ridiculously annoying . The food and the restaurant weren’t that great for the price you pay for this all inclusive . The cleaning staff were amazing but in the first room we got no one ever showed up to clean it which was highly annoying as well .
2
Vanessa Riley
9 janv. 2025
·
A séjourné 5 nuits
I left Excellence Playa Mujeres two nights early because I felt unwelcome, uncomfortable, and disappointed by the resort’s failure to deliver a five-star experience. My first room was noisy, located near staff workspaces and walkways, with staff yelling, carts rattling, and people using my patio as a shortcut. The phone barely worked, the shower had no hot water, and the room was dusty and shabby. When I was locked out of my room, it took almost 30 minutes for help to arrive and hours to resolve the issue. Meanwhile, I was stranded and unwell with a migraine. Despite explaining all this, the resort’s response was slow, unapologetic, and dismissive. The second room wasn’t much better, with drains making loud noises, a dirty bathtub upon arrival, and lukewarm water. The food was underwhelming, with overcooked fish at two restaurants. The resort app didn’t work throughout my stay, and the service was inconsistent at best. Having been to other luxury resorts, I was shocked at the poor quality here. I tried to resolve these issues onsite, by phone, and by email, but the resort has effectively ghosted me. If you have any problems during your stay, don’t expect accountability or fair compensation.
I left Excellence Playa Mujeres two nights early because I felt unwelcome, uncomfortable, and disappointed by the resort’s failure to deliver a five-star experience. My first room was noisy, located near staff workspaces and walkways, with staff yelling, carts rattling, and people using my patio as a shortcut. The phone barely worked, the shower had no hot water, and the room was dusty and shabby. When I was locked out of my room, it took almost 30 minutes for help to arrive and hours to resolve the issue. Meanwhile, I was stranded and unwell with a migraine. Despite explaining all this, the resort’s response was slow, unapologetic, and dismissive. The second room wasn’t much better, with drains making loud noises, a dirty bathtub upon arrival, and lukewarm water. The food was underwhelming, with overcooked fish at two restaurants. The resort app didn’t work throughout my stay, and the service was inconsistent at best. Having been to other luxury resorts, I was shocked at the poor quality here. I tried to resolve these issues onsite, by phone, and by email, but the resort has effectively ghosted me. If you have any problems during your stay, don’t expect accountability or fair compensation.
8
Boris
22 déc. 2024
·
A séjourné 7 nuits
The service was inconsistent. I had to call them a few times to reload the little fridge in the room, to bring body wash and coffee cups. They service the room but do not always reload the items which ran out. Once they forgot about us in the restaurant- took our order and didn’t bring out our food for 40 minutes. It looks like minor things but in my opinion for 5 starts hotel is unacceptable. The rest was good. The food is delicious. I would recommend to have a buffet for lunch that they didn’t.
The service was inconsistent. I had to call them a few times to reload the little fridge in the room, to bring body wash and coffee cups. They service the room but do not always reload the items which ran out. Once they forgot about us in the restaurant- took our order and didn’t bring out our food for 40 minutes. It looks like minor things but in my opinion for 5 starts hotel is unacceptable. The rest was good. The food is delicious. I would recommend to have a buffet for lunch that they didn’t.
10
Stefanie
14 nov. 2025
·
A séjourné 4 nuits
Excellence was a really great all inclusive option. There is really nothing critical to say about it at all. Food and drinks were great, and the service and staff were truly excellent.
Excellence was a really great all inclusive option. There is really nothing critical to say about it at all. Food and drinks were great, and the service and staff were truly excellent.
10
Thomas
20 sept. 2025
·
A séjourné 6 nuits
They treat you like family! Bars and restaurants had people that were to make you happy! No issues at all and would recommend to everyone!
They treat you like family! Bars and restaurants had people that were to make you happy! No issues at all and would recommend to everyone!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé sur une plage tranquille et sûre, à environ 35 à 40 minutes de l'aéroport, à proximité du ferry pour Isla Mujeres. L'endroit est paisible et un peu isolé ; les principales attractions comme Xcaret ou Tulum nécessitent un trajet plus long.
Avis de voyageur à ce sujet
10
Russell Scott
27 sept. 2025
·
A séjourné 5 nuits
Service and staff were as good as it gets! Facility itself starting to look a little dated but staff more than makes up for it. Property is perfectly manicured! Beach was great with very little seaweed.
Service and staff were as good as it gets! Facility itself starting to look a little dated but staff more than makes up for it. Property is perfectly manicured! Beach was great with very little seaweed.
10
Jose
16 juil. 2025
·
A séjourné 5 nuits
The service was top notch, the food was delicious and I liked that Isla Mujeres was only a 30 minute ferry ride.
The service was top notch, the food was delicious and I liked that Isla Mujeres was only a 30 minute ferry ride.
10
Kristy Lynn
10 oct. 2024
·
A séjourné 4 nuits
Beautiful property, very safe area, wonderful amenities.
Beautiful property, very safe area, wonderful amenities.
10
simone
5 janv. 2026
·
A séjourné 7 nuits
Fantastic hotel. Amazing food - great choices Everything is on the app - so make sure you download it. 40mins from airport Airport transfers easy to organise with the hotel at additional cost and charged to your room.
Fantastic hotel. Amazing food - great choices Everything is on the app - so make sure you download it. 40mins from airport Airport transfers easy to organise with the hotel at additional cost and charged to your room.
10
Jennifer
4 nov. 2024
·
A séjourné 4 nuits
First time in Cancun and first time at this property. I understand why many folks seem to come back for more. Our stay was magical! The food and drinks were delicious. All of the staff was super nice and accommodating. I would say this should be your choice if you're looking to enjoy a nice and quiet vacation. It's a little far from the "town" so cab prices are high if you plan on doing some exploration outside of the resort. We only left once during our stay to visit Isla Mujeres, and although it was beautiful, it was very busy. Truly made me appreciate the location and resort so much more for its peace and calmness.
First time in Cancun and first time at this property. I understand why many folks seem to come back for more. Our stay was magical! The food and drinks were delicious. All of the staff was super nice and accommodating. I would say this should be your choice if you're looking to enjoy a nice and quiet vacation. It's a little far from the "town" so cab prices are high if you plan on doing some exploration outside of the resort. We only left once during our stay to visit Isla Mujeres, and although it was beautiful, it was very busy. Truly made me appreciate the location and resort so much more for its peace and calmness.
10
Ashleigh
14 sept. 2025
·
A séjourné 3 nuits
Every person working there was so friendly and helpful. Beautiful resort & beaches, good food and decent drinks.
Every person working there was so friendly and helpful. Beautiful resort & beaches, good food and decent drinks.
10
Marina Alexandrova
19 mars 2025
·
A séjourné 6 nuits
Great property, beautiful lush vegetation on the grounds, several excellent restaurants. Some exceptional staff members include Lucy, our waitress at the beach, wait staff at Spice restaurant and the Grill, Raul at the Kitchen table and the boys from the entertainment staff. Only challenge was ensuring we find a set of chairs at the beach. Always involved planning and competing with people who reserve chairs. Otherwise- a great stay. We’d go back for sure!
Great property, beautiful lush vegetation on the grounds, several excellent restaurants. Some exceptional staff members include Lucy, our waitress at the beach, wait staff at Spice restaurant and the Grill, Raul at the Kitchen table and the boys from the entertainment staff. Only challenge was ensuring we find a set of chairs at the beach. Always involved planning and competing with people who reserve chairs. Otherwise- a great stay. We’d go back for sure!
10
Boubacar Sid
22 août 2025
·
A séjourné 7 nuits
We spent a very enjoyable week in this great all inclusive adult only resort. The site is enjoyable including the main pools, the surrounding lazy rivers the restaurants, bars, and white sand beach with a lot water sport activities. We loved the visit at Chechen Iza and Isla Mujeres. The staff is very welcoming, friendly, dedicated in their various tasks and dependable. I would advise the resort management the following two things for consideration: 1. Consider including on-site night club(s) to provide that kind of experience to guests. The silent music show and the DJ parties are great but a night club experience would add even more pleasurable experience. 2. Mosquitoes around the pools can be quite annoying in the late afternoon/early evening. The resort may consider installing commercial size mosquito buzzers can are very effective in dealing with mosquitoes. The above suggestions don’t by no means reduce the high quality of all the services provided, which I highly recommend. I will deficit one back.
We spent a very enjoyable week in this great all inclusive adult only resort. The site is enjoyable including the main pools, the surrounding lazy rivers the restaurants, bars, and white sand beach with a lot water sport activities. We loved the visit at Chechen Iza and Isla Mujeres. The staff is very welcoming, friendly, dedicated in their various tasks and dependable. I would advise the resort management the following two things for consideration: 1. Consider including on-site night club(s) to provide that kind of experience to guests. The silent music show and the DJ parties are great but a night club experience would add even more pleasurable experience. 2. Mosquitoes around the pools can be quite annoying in the late afternoon/early evening. The resort may consider installing commercial size mosquito buzzers can are very effective in dealing with mosquitoes. The above suggestions don’t by no means reduce the high quality of all the services provided, which I highly recommend. I will deficit one back.
10
Nathan
2 mars 2025
·
A séjourné 3 nuits
Excellent Beach area. White Sand with calm blue water.
Excellent Beach area. White Sand with calm blue water.
10
Carlos Harry
21 sept. 2025
·
A séjourné 4 nuits
The hotel is very new from we heard in the area. Best for people that want to stay in the hotel to spend their vacation. They do have an app with all resorts information, to entertainment, restaurants and bars. Very private area so it safe. If you plan to go out and do activities do know that the transportation (1hr 20min) is long from Xcaret, playa de Carmen, Cobá, Tulum. The closest is Isla Mujeres with a close ferry. Room is very luxurious like a small studio. We had all inclusive jr suite and loved it. Staff very helpful in transportation and were do dine. Staff very respectful. Earliest establishment open 7am and late one at 10:30. Entertainment was done at 11ish. Hotel room were away from these areas so you do get a quiet sleep. Pool is around the rooms so you don’t need to walk far. Definitely recommend this hotel for people that want to stay in.
The hotel is very new from we heard in the area. Best for people that want to stay in the hotel to spend their vacation. They do have an app with all resorts information, to entertainment, restaurants and bars. Very private area so it safe. If you plan to go out and do activities do know that the transportation (1hr 20min) is long from Xcaret, playa de Carmen, Cobá, Tulum. The closest is Isla Mujeres with a close ferry. Room is very luxurious like a small studio. We had all inclusive jr suite and loved it. Staff very helpful in transportation and were do dine. Staff very respectful. Earliest establishment open 7am and late one at 10:30. Entertainment was done at 11ish. Hotel room were away from these areas so you do get a quiet sleep. Pool is around the rooms so you don’t need to walk far. Definitely recommend this hotel for people that want to stay in.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Beaucoup apprécient la variété et font l'éloge du buffet du petit-déjeuner et de plusieurs restaurants, mais des mentions récurrentes notent de longues attentes au dîner, des options limitées en milieu d'après-midi et une assaisonnement ou une qualité incohérente dans les différents lieux. La qualité des boissons peut varier en fonction du bar ; des options végétaliennes existent mais peuvent être répétitives.
Avis de voyageur à ce sujet
6
Edgar Enrique Salcedo
13 sept. 2025
·
A séjourné 4 nuits
I just got back from my trip to Excellence Playa Mujeres, this hotel has 10 restaurants and 10 bars, but there’s only 2 or 3 restaurants when it’s time to eat. It’s really difficult for you to find authentic mexican food or meat at this restaurant to be honest, their menu is so limited and almost every menu is plant base, so if you want to eat good do not go here (almost all their food has no taste except from Agave and The Grill restaurants and they’re only open for dinner some days. They never restock the mini bar in my room and spend two days with no water in the room. The hotel is very nice and just needs a couple of updates. Let me just not forget to mention that the wait at the restaurants are just nonsense you could wait up to 45 mins to get you meal at a restaurant. Hotel is visible under staff. Hotel has a lot of summing pools, entertainment was 10/10
I just got back from my trip to Excellence Playa Mujeres, this hotel has 10 restaurants and 10 bars, but there’s only 2 or 3 restaurants when it’s time to eat. It’s really difficult for you to find authentic mexican food or meat at this restaurant to be honest, their menu is so limited and almost every menu is plant base, so if you want to eat good do not go here (almost all their food has no taste except from Agave and The Grill restaurants and they’re only open for dinner some days. They never restock the mini bar in my room and spend two days with no water in the room. The hotel is very nice and just needs a couple of updates. Let me just not forget to mention that the wait at the restaurants are just nonsense you could wait up to 45 mins to get you meal at a restaurant. Hotel is visible under staff. Hotel has a lot of summing pools, entertainment was 10/10
8
Jedediah Wilson
5 oct. 2025
·
A séjourné 6 nuits
The property was great over all - beautiful location and grounds. The food was good, but not as good as I was expecting for a 5 star resort - comparing to other 5 stars we’ve stayed at. Drinks were never consistent from bar to bar, seemed rushed when making them, would make mistakes. Staff were nice, but tipping almost seemed expected, which is not what we’re used to either. Probably wouldn’t stay here again knowing what else is out there.
The property was great over all - beautiful location and grounds. The food was good, but not as good as I was expecting for a 5 star resort - comparing to other 5 stars we’ve stayed at. Drinks were never consistent from bar to bar, seemed rushed when making them, would make mistakes. Staff were nice, but tipping almost seemed expected, which is not what we’re used to either. Probably wouldn’t stay here again knowing what else is out there.
10
Haley Marie
15 sept. 2025
·
A séjourné 6 nuits
This property was absolutely incredible. With so many dining options available, we couldn’t even make it through them all—and every meal we did try was outstanding. The resort’s nightly activities kept things lively and entertaining, giving us the chance to meet wonderful people and create unforgettable memories. Between the atmosphere, the hospitality, and the variety of experiences, this resort truly exceeded our expectations.
This property was absolutely incredible. With so many dining options available, we couldn’t even make it through them all—and every meal we did try was outstanding. The resort’s nightly activities kept things lively and entertaining, giving us the chance to meet wonderful people and create unforgettable memories. Between the atmosphere, the hospitality, and the variety of experiences, this resort truly exceeded our expectations.
10
joan
15 oct. 2025
·
A séjourné 3 nuits
We enjoyed our stay. Good and drinks were great.
We enjoyed our stay. Good and drinks were great.
8
michele
30 août 2025
·
A séjourné 5 nuits
I am writing to share my experience at the establishment. The cleanliness of the rooms was truly impressive, reflecting a high standard of maintenance. However, I noticed a significant constraint with food options during the late afternoon hours. Having room service as the sole choice between 4 and 6 pm limited the available dining experiences. It would be nice if there were places open on property. This made satisfying hunger a bit challenging during that timeframe. When taking a nighttime walk, I've noticed that the property lights are quite limited. This lack of adequate illumination makes it difficult to see where I am going. I believe better lighting would greatly enhance the safety of all residents. Specifically, the absence of decorative lighting around the pool area is noticeable. I hope that this issue will be addressed to improve the overall ambiance.Overall, I hope this feedback helps to enhance the guest experience in the future.
I am writing to share my experience at the establishment. The cleanliness of the rooms was truly impressive, reflecting a high standard of maintenance. However, I noticed a significant constraint with food options during the late afternoon hours. Having room service as the sole choice between 4 and 6 pm limited the available dining experiences. It would be nice if there were places open on property. This made satisfying hunger a bit challenging during that timeframe. When taking a nighttime walk, I've noticed that the property lights are quite limited. This lack of adequate illumination makes it difficult to see where I am going. I believe better lighting would greatly enhance the safety of all residents. Specifically, the absence of decorative lighting around the pool area is noticeable. I hope that this issue will be addressed to improve the overall ambiance.Overall, I hope this feedback helps to enhance the guest experience in the future.
8
S
15 févr. 2026
·
A séjourné 8 nuits
Amazing Staff, Great Resort, Drink and food were good. Only fine print is vegan menu was repeated for some of the restaurant - so be Aware
Amazing Staff, Great Resort, Drink and food were good. Only fine print is vegan menu was repeated for some of the restaurant - so be Aware
10
simone
5 janv. 2026
·
A séjourné 7 nuits
Fantastic hotel. Amazing food - great choices Everything is on the app - so make sure you download it. 40mins from airport Airport transfers easy to organise with the hotel at additional cost and charged to your room.
Fantastic hotel. Amazing food - great choices Everything is on the app - so make sure you download it. 40mins from airport Airport transfers easy to organise with the hotel at additional cost and charged to your room.
8
Brad
5 avr. 2025
·
A séjourné 4 nuits
This was our 2nd stay at an excellence resort. We stayed at Riviera Cancun prior. They look and feel almost the same. The big difference was seating and staffing. Multiple times we had to wait to be seated for food because the place was full or there wasn't enough to staff to open other restaurants. One day only 1 sit down restaurant was open for lunch. Service was hit or miss once you were seated. Going to the beach was difficult, we never did find an open place to lounge under the trees. Overall it was a good experience that I feel is probably more the norm and our prior visit was the exception. I would go again for sure.
This was our 2nd stay at an excellence resort. We stayed at Riviera Cancun prior. They look and feel almost the same. The big difference was seating and staffing. Multiple times we had to wait to be seated for food because the place was full or there wasn't enough to staff to open other restaurants. One day only 1 sit down restaurant was open for lunch. Service was hit or miss once you were seated. Going to the beach was difficult, we never did find an open place to lounge under the trees. Overall it was a good experience that I feel is probably more the norm and our prior visit was the exception. I would go again for sure.
8
Charlie
26 août 2025
·
A séjourné 5 nuits
Breakfast and lunch options are very limited. Other than that, all good.
Breakfast and lunch options are very limited. Other than that, all good.
10
Anna
21 juil. 2025
·
A séjourné 2 nuits
The wait at the restaurants for dinners it's ridiculous, 90 minutes for the steak restaurant, they has empty tables but not enough servers
The wait at the restaurants for dinners it's ridiculous, 90 minutes for the steak restaurant, they has empty tables but not enough servers
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Gabriel Di
16 févr. 2026
·
A séjourné 7 nuits
Chambre deux étages excellent !
Chambre deux étages excellent !
10
Daniel
15 déc. 2025
·
A séjourné 7 nuits
Le tout est très très bien, un peu de place pour l’amélioration dans la nourriture qui était très bonne mais manquais toujours un petit quelque chose pour être excellente.
Le tout est très très bien, un peu de place pour l’amélioration dans la nourriture qui était très bonne mais manquais toujours un petit quelque chose pour être excellente.
10
Marc
9 févr. 2025
·
A séjourné 7 nuits
Fantastique
Fantastique
10
Sebastien
6 déc. 2024
·
A séjourné 7 nuits
Excellente place pour un couple!
Excellente place pour un couple!
10
aaron renee
8 août 2024
·
A séjourné 3 nuits
Paradise
Paradise
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
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Vous envisagez cet hôtel pour votre voyage à Punta Sam ?
Quel est généralement le tarif des chambres à l'hôtel Excellence Playa Mujeres- All Inclusive- Adults Only à Punta Sam ?
Au cours des 60 à 90 prochains jours, le tarif des chambres à l'hôtel Excellence Playa Mujeres- All Inclusive- Adults Only à Punta Sam se situe généralement autour de 636 $US par nuit pour deux personnes, allant de 593 $US à 692 $US selon les dates disponibles.
Quelle est la période la moins fréquentée pour visiter l'hôtel Excellence Playa Mujeres- All Inclusive- Adults Only à Punta Sam ?
Juin est le mois le moins fréquenté à l'hôtel Excellence Playa Mujeres- All Inclusive- Adults Only à Punta Sam, tandis qu'août est le mois le plus fréquenté de l'année. Attendez-vous à une augmentation du nombre de visiteurs en été, avec un pic en août avant de diminuer par la suite.
Quel mois offre les tarifs les plus bas à l'hôtel Excellence Playa Mujeres- All Inclusive- Adults Only à Punta Sam ?
Septembre est le mois le moins cher pour séjourner à l'hôtel Excellence Playa Mujeres- All Inclusive- Adults Only à Punta Sam, avec un prix moyen de 553 $US par nuit ; février est le mois le plus cher avec 883 $US. Juin est le mois le moins fréquenté, ce qui diffère du mois le moins cher.
Comment les tarifs de l'hôtel Excellence Playa Mujeres- All Inclusive- Adults Only se comparent-ils à ceux des autres hôtels de Punta Sam ?
L'hôtel Excellence Playa Mujeres- All Inclusive- Adults Only est moins cher que 3 des 15 hôtels comparables à proximité de Punta Sam, avec une médiane typique de 666 $US par nuit contre environ 588 $US pour ses concurrents.
Comment le prix par nuit à Excellence Playa Mujeres- All Inclusive- Adults Only, à Punta Sam se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Excellence Playa Mujeres- All Inclusive- Adults Only, à Punta Sam est de 508 $US par nuit pour 2 voyageurs, ce qui est bas pour cet hôtel : environ 15 % de moins que sa moyenne de 589 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 510 $US et 719 $US.
Prix pour les dates à venir
septembre 2026
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octobre 2026
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: NO DATA
- 2026-09-18: NO DATA
- 2026-09-19: 439.48467158813474USD
- 2026-09-20: 439.48467158813474USD
- 2026-09-21: 443.5009910754394USD
- 2026-09-22: 438.492979555664USD
- 2026-09-23: 437.2767316894531USD
- 2026-09-24: 438.492979555664USD
- 2026-09-25: 443.8353577563476USD
- 2026-09-26: 439.48467158813474USD
- 2026-09-27: 444.90095689819333USD
- 2026-09-28: 439.48467158813474USD
- 2026-09-29: 443.2037529187011USD
- 2026-09-30: 443.9344254772949USD
- 2026-10-01: 438.2074293603515USD
- 2026-10-02: 467.3752620068359USD
- 2026-10-03: 467.3752620068359USD
- 2026-10-04: 478.9018665759277USD
- 2026-10-05: 468.53971890624996USD
- 2026-10-06: 473.12601897949213USD
- 2026-10-07: 468.53971890624996USD
- 2026-10-08: 473.12601897949213USD
- 2026-10-09: 467.3752620068359USD
- 2026-10-10: 468.53971890624996USD
- 2026-10-11: 468.53971890624996USD
- 2026-10-12: 468.53971890624996USD
- 2026-10-13: 467.3752620068359USD
- 2026-10-14: 468.53971890624996USD
- 2026-10-15: 468.53971890624996USD
- 2026-10-16: 609.7414209887695USD
- 2026-10-17: 611.4093700708007USD
- 2026-10-18: 584.4358646972656USD
- 2026-10-19: 613.4073815844727USD
- 2026-10-20: 583.0376485693359USD
- 2026-10-21: 586.4239029504395USD
- 2026-10-22: 617.2400531030273USD
- 2026-10-23: 583.0376485693359USD
- 2026-10-24: 558.6323102648926USD
- 2026-10-25: 583.9641119787598USD
- 2026-10-26: 576.4337054064941USD
- 2026-10-27: 587.6524336743164USD
- 2026-10-28: 583.0376485693359USD
- 2026-10-29: 590.2125871411132USD
- 2026-10-30: 638.3728671899414USD
- 2026-10-31: 614.7909002758788USD
- 2026-11-01: 634.1686304785156USD
- 2026-11-02: 634.1686304785156USD
- 2026-11-03: 641.679510456543USD
- 2026-11-04: 670.950925036621USD
- 2026-11-05: 663.22448265625USD
- 2026-11-06: 667.3344458105469USD
- 2026-11-07: 655.3561750195312USD
- 2026-11-08: 667.3344458105469USD
- 2026-11-09: 670.950925036621USD
- 2026-11-10: 670.950925036621USD
- 2026-11-11: 700.2223396166992USD
- 2026-11-12: 898.5629157324219USD
- 2026-11-13: 907.9780235815429USD
- 2026-11-14: 700.2223396166992USD
- 2026-11-15: 638.3728671899414USD
- 2026-11-16: 634.1686304785156USD
- 2026-11-17: 641.679510456543USD
L'heure de départ est fixée à 12:00
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Conditions d'âge
Le client principal effectuant l'enregistrement doit être âgé d'au moins 18 ans
Animaux de compagnie
Les animaux de compagnie ne sont pas admis
Services de la réception
Services de la réception : Service de conciergerie, Coffre-fort à la réception, Consigne à bagages, Change de devises, Service de réservation de visites et de billets ;
Politique concernant les enfants et les lits d'appoint
Politiques relatives aux enfants : Les enfants ne sont pas autorisés à séjourner dans cet établissement. Berceaux et lits d'appoint : Pour tous les types de chambres, des berceaux et des lits d'appoint ne peuvent pas être ajoutés ;
Restauration
Cuisine : Végétarienne ; Adultes : Contactez l'établissement ; Contactez l'établissement pour savoir si un petit-déjeuner supplémentaire est disponible. Si tel est le cas, vous pourrez le régler sur place.
Équipements populaires
Restaurant
Piscine
Ascenseur
Concierge
Service de voiturier
Nettoyage à sec
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Excursions en bateau
Plongée
Discothèques
Pool (Indoor)
Bibliothèque
Pool (Outdoor)
Terrasse
Fitness Center (nearby)
Général
Restaurant
Sauna
Massage
Bar de la piscine
Coffee Shop/Café
Wheelchair Accessible (Limited)
Services
Concierge
Ascenseur
Nettoyage à sec
Ménage
Salle de banquet
Service de change
Blanchisserie
Service de billetterie
Portier
Consigne à bagage
Zone fumeurs
Magasin de souvenirs/Cadeaux
24-Hour Front Desk
Parking
Service de voiturier
Parking gratuit