Hawthorn Extended Stay by Wyndham Port Arthur

Upon arrival, the gentleman at the front desk was very kind & accommodating to my request of needing more than one room key. Once entering our room 218, I noticed everything was clean & smelled lovely. The a/c unit kept our room very nice and COLD! The only thing that needs attention is that there was not hot water at the kitchen sink and the faucet was very loose. Loved how comfy the atmosphere & beds were. The bathroom was so nice and had plenty of essentials in the event any were forgotten to pack. I would recommend that pest control be called out due to there were ants EVERYWHERE outside. My son did go to pool to swim, but he got out due to it being filthy. Breakfast was tasty and the times(5:30 am-9:30am) that it was available was very appreciated. Ms. Tiffany was absolutely precious and was always friendly. The other front desk lady (didn't catch her name) was very friendly as well and always had cookies out with a smile on her face. Overall rating would be a 10!

Breakfast was okay. Gravy was cold. Disappointed in not being able to receive additional towels. Had 5 people staying in room but only received 3 towels. When asking for more were told they were in the wash. Booked room for 5 so thought would receive towels for 5.

CONS: The elevator is in dire need of repair/updates. The flooring is in really poor shape and is missing some buttons. The A/C unit in the room was also very outdated and missing buttons as well. Also produced a not great smell when on. The sink in our room drained very slowly and the faucet was loose and would constantly turn to the side. The refrigerator in our room opened to the wrong side which made it a little cumbersome when using. Room service never came to clean our room during our stay. Breakfast was not kept warm and the scrambled eggs were questionable. They need a microwave by the breakfast area if they aren’t going to keep the food warm. All the machines in the gym were out of order. The nightshift front desk person wasn’t aware if we could have 2 keys even though 2 of use were checking in, so we had to wait until the next morning. My original key stopped working when they gave us an additional key the next morning which I didn’t find out until we got back from our outing late in the evening. I also did the pre-check in online but still had to go through the check in process when I arrived anyway, so it was a waste of time. PROS: The property was kept clean. Overall, the room was nicely updated aside from the very old A/C unit. I wish the kingsize bed had kingsize pillows, however. Morning staff was nice and helpful. It was a decent place to lay our heads, but I can’t imagine staying here again if I were to ever come back to Port Arthur.

Last minute reservation. Was very pleased. We will stay there again.

What can I say, it's the crown jewel of Port Neches. Rooms provide ample space and the breakfast....just glorious!