The Canvas Dubai - MGallery Hotel Collection
$160
/ night
Avg. for October
Prices for The Canvas Dubai - MGallery Hotel Collection
Select dates to see prices and availability
$160
/ night
Avg. for October
Monthly average prices
Nightly prices at The Canvas Dubai - MGallery Hotel Collection average $39 in August, the cheapest month, and $197 in November, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $160 |
| February | $133 |
| March | $94 |
| April | $89 |
| May | $61 |
| June | $51 |
| July | $40 |
| August | $39 |
| September | $59 |
| October | $160 |
| November | $197 |
| December | $187 |
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A
M
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Oct · $160
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Most expensive: November (~$197)
Cheapest: August (~$39)
About this property
Enjoy a range of recreational amenities, including a health club, an outdoor pool, and a sauna. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Amenities
Enjoy a range of recreational amenities, including a health club, an outdoor pool, and a sauna. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. This hotel has 2 meeting rooms available for events. Free valet parking is available onsite.
Dining
Grab a bite at Azalya Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 164 individually furnished guestrooms, featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers with rainfall showerheads and complimentary toiletries.
Location
With a stay at The Canvas Dubai - MGallery Hotel Collection in Dubai (Bur Dubai), you'll be within a 5-minute drive of Dubai Creek and Dubai Museum. This family-friendly hotel is 1.8 mi (2.9 km) from BurJuman Mall and 3.3 mi (5.3 km) from Gold Souk.
What's nearby
Dubai Cruise Terminal(0.7 miles)
Mina Rashid Marina(0.9 miles)
Meena Bazaar(0.9 miles)
Dubai Creek(1 miles)
The Dubai Heritage Village(1.1 miles)
Textile Souq(1.2 miles)
Dubai Museum(1.2 miles)
Grand Mosque(1.2 miles)
Al Hudaiba Park(1.3 miles)
BurJuman Mall(1.4 miles)
Spice Souq(1.5 miles)
Gold Souk(1.6 miles)
Jumeirah Beach Road(1.6 miles)
Zabeel Park(1.8 miles)
Port Rashid(1.8 miles)
Dubai Intl. Airport (DXB)(7.2 miles)
Sharjah (SHJ-Sharjah Intl.)(21.2 miles)
Al Maktoum Intl. Airport (DWC)(40.6 miles)
Parking
Restaurant
Swimming pool
Business Center
Room Service
Valet Parking
Location
Kuwait Street, 23, Al Raffa, Dubai, United Arab Emirates
Dubai Cruise Terminal (0.7 miles)
Mina Rashid Marina (0.9 miles)
Meena Bazaar (0.9 miles)
Dubai Creek (1 miles)
The Dubai Heritage Village (1.1 miles)
Textile Souq (1.2 miles)
Room options
6
Presidential Suite, Multiple Beds, Club (High Floor)
2 King Beds
Sleeps 3
1388 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
5
Executive Room, 1 King Bed (High Floor)
1 King Bed
Sleeps 3
534 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
5
Junior Suite with 1 King Size Bed
1 King Bed
Sleeps 3
549 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
8
Executive Suite, 1 King Bed
1 King Bed
Sleeps 3
747 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
6
Superior Room, 2 Twin Beds
2 Twin Beds
Sleeps 3
452 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
5
Superior Room, 1 King Bed
1 King Bed
Sleeps 3
463 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of The Canvas Dubai - MGallery Hotel Collection
7.9
Good
Based on 3,927 verified reviews
Who stays here?
Business
22%
Couple
37%
Family
18%
Group
12%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
Across reviews of The Canvas Dubai - MGallery Hotel Collection, guests often praise friendly staff and roomy accommodations, while citing dated upkeep and a less central location where taxis are typically needed.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Across reviews of The Canvas Dubai - MGallery Hotel Collection, guests often praise friendly staff and roomy accommodations, while citing dated upkeep and a less central location where taxis are typically needed.
Rooms are generally large with big baths, but several reviews mention odors, leaks, and awkward shower-over-tub setups. The rooftop pool and views are appreciated, yet late-night music from the rooftop and basement club is frequently disruptive, and the gym and spa are described as small. Breakfast and dining skew toward Indian cuisine, with mixed quality and service; some enjoyed meals and room service, while others found limited variety or slow delivery. Overall, it suits travelers who prioritize value and space over a central, quiet setting.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Rooftop pool and bar offer good views but generate loud music late into the night, and a basement club adds further noise. The gym and spa are small; access and parking experiences were mixed.
Related guest reviews
8
Peter
Mar 22, 2025
·
Stayed 4 nights
Very good stay - hotel standards very high - staff extremely pleasant at all levels - greeted everyday with a smile at breakfast in the restuarant by Kusum who was very busy and efficient in her work ! Thank you Kusum Unfortunately the pool was out of action during my stay - but the view from the roof pool area was excellent ! Food was good and my only complaint is that the evening meal seating arrangements were not well organised, and that this felt need of improvement ! The distance from the Metro was about 20 minute walk but cheap cost taxis would be a good alternative.
Very good stay - hotel standards very high - staff extremely pleasant at all levels - greeted everyday with a smile at breakfast in the restuarant by Kusum who was very busy and efficient in her work ! Thank you Kusum Unfortunately the pool was out of action during my stay - but the view from the roof pool area was excellent ! Food was good and my only complaint is that the evening meal seating arrangements were not well organised, and that this felt need of improvement ! The distance from the Metro was about 20 minute walk but cheap cost taxis would be a good alternative.
6
Kamila
Oct 7, 2025
·
Stayed 6 nights
It is Indian natinalities dominance hotel an itd looks like a former 5* hotel run down one the 3* level over the period of time. The roof bar is still nice with view over downtown Dubai. It's very expensive to have drinks there tho.
It is Indian natinalities dominance hotel an itd looks like a former 5* hotel run down one the 3* level over the period of time. The roof bar is still nice with view over downtown Dubai. It's very expensive to have drinks there tho.
6
Abdul
Nov 21, 2025
·
Stayed 5 nights
I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor
I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor
10
Paiman
May 11, 2024
·
Stayed 1 night
The only negative about this hotel is that roof top is not wheelchair accessible.
The only negative about this hotel is that roof top is not wheelchair accessible.
8
Milonja
Feb 7, 2024
·
Stayed 14 nights
godt hotel og stor swimmingpool, venlig personale, godt og stort rum med udsigt til skyskraber. Stranden er ikke så langt væk, men det er ingen hotelbus, som kører der. Det er lidt larm fra swimmingpool sent om aften, hvor det er høj musik.
godt hotel og stor swimmingpool, venlig personale, godt og stort rum med udsigt til skyskraber. Stranden er ikke så langt væk, men det er ingen hotelbus, som kører der. Det er lidt larm fra swimmingpool sent om aften, hvor det er høj musik.
6
ISHRATH
Nov 16, 2023
·
Stayed 3 nights
The stay was OK, bed was not so comfy, bathroom had only tub for bath and no shower. Hotel location was OK, surrounded by residential apartments, parking was free and accessible and was available all the time.
The stay was OK, bed was not so comfy, bathroom had only tub for bath and no shower. Hotel location was OK, surrounded by residential apartments, parking was free and accessible and was available all the time.
4
Daniel
Jun 7, 2025
·
Stayed 9 nights
Its quite noisy every night until 3am - at the 6th floor you don't really hear the clubs in the basement - but you hear the party on the rooftop through windows. Needed to wait ~1hr for a Burger in Estrellas - the bar wasn't even crowded. The salad got delivered after 10mins - not together with the burger. Thats very odd. Other than that, it's a very nice hotel with a unique style found on very pricy hotel rooms at other locations. Rooms, especially faucets, toilet, bathtub etc. are not in its best shape
Its quite noisy every night until 3am - at the 6th floor you don't really hear the clubs in the basement - but you hear the party on the rooftop through windows. Needed to wait ~1hr for a Burger in Estrellas - the bar wasn't even crowded. The salad got delivered after 10mins - not together with the burger. Thats very odd. Other than that, it's a very nice hotel with a unique style found on very pricy hotel rooms at other locations. Rooms, especially faucets, toilet, bathtub etc. are not in its best shape
4
Enis
Jan 27, 2026
·
Stayed 12 nights
Very nice, friendly and helpful staff, but thats the Only thing good with this hotel. The hotel faccilties are under below mid. The room we had was alright. The gym and the spa are very small. There is a nightclub in the under Ground of the hotel that plays Music until 03.00 p.m!!! And no one informed us about that during the check in. The clientell are 90% Indian/pakistani. The food at the hotel is Indian based. The area where the hotel is located looks like mini Delhi. If you want to have a very mid experience while You Are in Dubai, you choose this hotel, but i recommend to stay away.
Very nice, friendly and helpful staff, but thats the Only thing good with this hotel. The hotel faccilties are under below mid. The room we had was alright. The gym and the spa are very small. There is a nightclub in the under Ground of the hotel that plays Music until 03.00 p.m!!! And no one informed us about that during the check in. The clientell are 90% Indian/pakistani. The food at the hotel is Indian based. The area where the hotel is located looks like mini Delhi. If you want to have a very mid experience while You Are in Dubai, you choose this hotel, but i recommend to stay away.
8
Sumayya
Jun 23, 2025
·
Stayed 4 nights
It was fun. The roof top was pumping with indian music all night lights and pool. If u don't like noise maybe not for u. But the place was beautiful and nice
It was fun. The roof top was pumping with indian music all night lights and pool. If u don't like noise maybe not for u. But the place was beautiful and nice
4
Amal
Aug 9, 2023
·
Stayed 12 nights
Städningen och personalen var utmärkta, vilket bidrog till en positiv vistelse. Tyvärr var parkeringen och hotellets huvudentré problematiska och resulterade i att vår hyrbil blev skadad. Förbättringar på dessa områden skulle göra upplevelsen ännu bättre.
Städningen och personalen var utmärkta, vilket bidrog till en positiv vistelse. Tyvärr var parkeringen och hotellets huvudentré problematiska och resulterade i att vår hyrbil blev skadad. Förbättringar på dessa områden skulle göra upplevelsen ännu bättre.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback on cleanliness is mixed: several guests report odors, stained or worn furnishings, clogged or leaking bathrooms, and dusty areas, while others found rooms very clean.
Related guest reviews
2
jose Miguel
Nov 25, 2025
·
Stayed 2 nights
Mal ubicado, lejos de todo, huele mal, del desayuno mejor ni hablar, los dispensadores de ducha de la habitación llevan ahí por lo menos 4 años sin cambiar, para colmo cobraron unos cacahuetes personalizados que pensaba que eran de cortesía .
Mal ubicado, lejos de todo, huele mal, del desayuno mejor ni hablar, los dispensadores de ducha de la habitación llevan ahí por lo menos 4 años sin cambiar, para colmo cobraron unos cacahuetes personalizados que pensaba que eran de cortesía .
4
Saad
Oct 9, 2023
·
Stayed 2 nights
Slow check in process and unclean room. Shower walls were filthy and quite a lot of dust in room on items such as the side tables.
Slow check in process and unclean room. Shower walls were filthy and quite a lot of dust in room on items such as the side tables.
10
Paiman
May 17, 2024
·
Stayed 7 nights
Great place very. Very clean and new.
Great place very. Very clean and new.
10
pankaj
Jan 4, 2024
·
Stayed 4 nights
Property was clean and safe. Near by shops and food places but 15 minutes walk to metro.
Property was clean and safe. Near by shops and food places but 15 minutes walk to metro.
6
Ayesha
Jun 19, 2023
·
Stayed 5 nights
The property isn’t very clean for a 5 star Cushions had stains on them but the rooms themselves were cleaned properly by housekeeping The service is great by the house keeping they’re all lovely Front desk staff were ok On final checkout they were incompetent and didn’t write down how they took a deposit from me which for a 5 star hotel is poor. And I’m still waiting for this refund
The property isn’t very clean for a 5 star Cushions had stains on them but the rooms themselves were cleaned properly by housekeeping The service is great by the house keeping they’re all lovely Front desk staff were ok On final checkout they were incompetent and didn’t write down how they took a deposit from me which for a 5 star hotel is poor. And I’m still waiting for this refund
2
Daniela
Jun 4, 2025
·
Stayed 8 nights
Had so many problems I wouldn’t come back tbh it is just weird vibes they be calling the room multiple times asking if we need room service as we didn’t have the number, shower had the worst smell , water was leaking from the bathroom, they gave us a new room no drinks in the fridge, no toothbrushes, shower caps or something like that Hotel Can improve Hotel is giving old as well I don’t know wish it would be better
Had so many problems I wouldn’t come back tbh it is just weird vibes they be calling the room multiple times asking if we need room service as we didn’t have the number, shower had the worst smell , water was leaking from the bathroom, they gave us a new room no drinks in the fridge, no toothbrushes, shower caps or something like that Hotel Can improve Hotel is giving old as well I don’t know wish it would be better
6
serdar
Jan 15, 2026
·
Stayed 7 nights
I booked this hotel for my honeymoon, expecting a 5-star experience to explore the city, but the managers and owners must admit that this hotel is definitely not a 5-star hotel. Perhaps it offered 5-star service in its early years when everything was new, but it's now very outdated and has lost many of its qualities, especially in terms of hygiene in the rooms. The staff are helpful and positive people. The location isn't great, but it's not bad either. Would we stay again? We won't . Would I recommend it? I think it's expensive, even for Dubai, in terms of price-performance ratio. The thought that we could have stayed in a more upscale location by paying 10-15% more than we paid here was the thing we thought about most during our vacation.
I booked this hotel for my honeymoon, expecting a 5-star experience to explore the city, but the managers and owners must admit that this hotel is definitely not a 5-star hotel. Perhaps it offered 5-star service in its early years when everything was new, but it's now very outdated and has lost many of its qualities, especially in terms of hygiene in the rooms. The staff are helpful and positive people. The location isn't great, but it's not bad either. Would we stay again? We won't . Would I recommend it? I think it's expensive, even for Dubai, in terms of price-performance ratio. The thought that we could have stayed in a more upscale location by paying 10-15% more than we paid here was the thing we thought about most during our vacation.
10
Micheal
May 23, 2023
·
Stayed 2 nights
There was a smell that came from the bathroom, guessing it was from the pipes. Otherwise the stay was good.
There was a smell that came from the bathroom, guessing it was from the pipes. Otherwise the stay was good.
2
Sheny
Dec 21, 2024
·
Stayed 7 nights
Horrible horrible breakfast - same menu everyday except for Indian section which also did not taste good. Our bedroom toilet was also getting clogged & flooding out but no one came in time to fix it, lived in a dirty bathroom for 3 days. The room service also did not clean the rooms properly, just made the bed & changed towels - nothing else. Bad experience overall, definitely not worth paying the price of a 4 star
Horrible horrible breakfast - same menu everyday except for Indian section which also did not taste good. Our bedroom toilet was also getting clogged & flooding out but no one came in time to fix it, lived in a dirty bathroom for 3 days. The room service also did not clean the rooms properly, just made the bed & changed towels - nothing else. Bad experience overall, definitely not worth paying the price of a 4 star
2
Salem
May 16, 2023
·
Stayed 13 nights
Rooms smelling like the sewers. And stripper knocking on random people doors
Rooms smelling like the sewers. And stripper knocking on random people doors
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious with large baths and some modern features, but decor feels dated and soundproofing is weak with venue noise reaching higher floors. Several note awkward shower-over-tub setups and uneven Wi‑Fi reliability.
Related guest reviews
6
Rachel
Dec 9, 2023
·
Stayed 1 night
Hotel check in process is slow and room is a little bit outdated. Shower is awkward as you need to stand on top of the tab and there is no barrier around it to avoid spilling. There is no door between toilet and shower as well.
Hotel check in process is slow and room is a little bit outdated. Shower is awkward as you need to stand on top of the tab and there is no barrier around it to avoid spilling. There is no door between toilet and shower as well.
10
Alpesh
Jun 21, 2025
·
Stayed 3 nights
It amazing stay with Hotel canvas
It amazing stay with Hotel canvas
6
Abdul
Nov 21, 2025
·
Stayed 5 nights
I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor
I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor
8
John
Feb 16, 2024
·
Stayed 1 night
Nice room but weird there wasn’t a shower. Went to the bar downstairs and they didn’t allow me to use my discount from the VIP perk. Breakfast was ok, buffet dinner was average at best. Overall was good value for money with the highlight being the room and rooftop pool.
Nice room but weird there wasn’t a shower. Went to the bar downstairs and they didn’t allow me to use my discount from the VIP perk. Breakfast was ok, buffet dinner was average at best. Overall was good value for money with the highlight being the room and rooftop pool.
8
Peta
May 27, 2025
·
Stayed 4 nights
Nice hotel the rooms are very spacious with big soaker bath. The rooms had smart tv to stream from phone which is nice. Room service very good quality. The bed is very large like super king but it is comfy but could be better seems to have many layers of toppers that made it a bit lumpy. Apart from that a great comfy stay, friendly helpful staff all around the hotel.
Nice hotel the rooms are very spacious with big soaker bath. The rooms had smart tv to stream from phone which is nice. Room service very good quality. The bed is very large like super king but it is comfy but could be better seems to have many layers of toppers that made it a bit lumpy. Apart from that a great comfy stay, friendly helpful staff all around the hotel.
10
Adam
May 31, 2025
·
Stayed 6 nights
Very nice hotel with friendly staff, rooms were nice and spacious, highly recommend!
Very nice hotel with friendly staff, rooms were nice and spacious, highly recommend!
8
Karthik
Jan 8, 2023
·
Stayed 5 nights
Everything is excellent except the internet. In this day and age where remote work is so common, I could not take a single conference call which made it super frustrating. Called and complained and a lousy IT engineer showed up. Lost all hope of remote work and had to take next couple days off until I flew back to the states.
Everything is excellent except the internet. In this day and age where remote work is so common, I could not take a single conference call which made it super frustrating. Called and complained and a lousy IT engineer showed up. Lost all hope of remote work and had to take next couple days off until I flew back to the states.
6
oliver
Feb 4, 2025
·
Stayed 10 nights
It is supposed to be a 5 start hotel. Well, I guess when it was built it had the standard. Rooms need to be renovated, has the charme of a 3 star hotel. Very positive was the friendly staff of the hotel. Very, very negative... It was noisy all the time. In one night there was loud music until 4 am. Had to call the reception twice to stop it. The disco was alwys loud and did not stop before 2 pm, every night. Even during the day it was always very loud, the music playing all the time wo not convenient. At breakfast very often not enough tables, leading in waiting time. Some days they placed additional tables to avoid this, but not every day. Mainly people from India were booking this hotel. So restaurant and breakfast offer were most likely indian style. Would I book this hotel again or recommend it to a friend? The answer: defenitely NO! Never again
It is supposed to be a 5 start hotel. Well, I guess when it was built it had the standard. Rooms need to be renovated, has the charme of a 3 star hotel. Very positive was the friendly staff of the hotel. Very, very negative... It was noisy all the time. In one night there was loud music until 4 am. Had to call the reception twice to stop it. The disco was alwys loud and did not stop before 2 pm, every night. Even during the day it was always very loud, the music playing all the time wo not convenient. At breakfast very often not enough tables, leading in waiting time. Some days they placed additional tables to avoid this, but not every day. Mainly people from India were booking this hotel. So restaurant and breakfast offer were most likely indian style. Would I book this hotel again or recommend it to a friend? The answer: defenitely NO! Never again
6
ISHRATH
Nov 16, 2023
·
Stayed 3 nights
The stay was OK, bed was not so comfy, bathroom had only tub for bath and no shower. Hotel location was OK, surrounded by residential apartments, parking was free and accessible and was available all the time.
The stay was OK, bed was not so comfy, bathroom had only tub for bath and no shower. Hotel location was OK, surrounded by residential apartments, parking was free and accessible and was available all the time.
4
Daniel
Jun 7, 2025
·
Stayed 9 nights
Its quite noisy every night until 3am - at the 6th floor you don't really hear the clubs in the basement - but you hear the party on the rooftop through windows. Needed to wait ~1hr for a Burger in Estrellas - the bar wasn't even crowded. The salad got delivered after 10mins - not together with the burger. Thats very odd. Other than that, it's a very nice hotel with a unique style found on very pricy hotel rooms at other locations. Rooms, especially faucets, toilet, bathtub etc. are not in its best shape
Its quite noisy every night until 3am - at the 6th floor you don't really hear the clubs in the basement - but you hear the party on the rooftop through windows. Needed to wait ~1hr for a Burger in Estrellas - the bar wasn't even crowded. The salad got delivered after 10mins - not together with the burger. Thats very odd. Other than that, it's a very nice hotel with a unique style found on very pricy hotel rooms at other locations. Rooms, especially faucets, toilet, bathtub etc. are not in its best shape
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AI-generated summary based on recent guest reviews
Service
Many guests praise friendly, accommodating staff, with individual team members highlighted. However, repeated issues include slow or inconsistent front-desk responses, delayed check-in or follow-up, and billing or deposit problems.
Related guest reviews
2
Hana
Feb 26, 2024
·
Stayed 2 nights
The room wasnt ready when We got to the hotel. I had just came out from a surgery and needed a bed. I could barely stand on my feet out of pain. And They used a very long Time to Get me a room. The room smelled a strange and horrible smell when We got the room. And also the breakfast was terrible. With small variation. And We drank from plastic cups for breakfast. The only good thing from the hotel, and What made us Stay through our days, was the very positive doorman. Polasj.
The room wasnt ready when We got to the hotel. I had just came out from a surgery and needed a bed. I could barely stand on my feet out of pain. And They used a very long Time to Get me a room. The room smelled a strange and horrible smell when We got the room. And also the breakfast was terrible. With small variation. And We drank from plastic cups for breakfast. The only good thing from the hotel, and What made us Stay through our days, was the very positive doorman. Polasj.
8
Peter
Mar 22, 2025
·
Stayed 4 nights
Very good stay - hotel standards very high - staff extremely pleasant at all levels - greeted everyday with a smile at breakfast in the restuarant by Kusum who was very busy and efficient in her work ! Thank you Kusum Unfortunately the pool was out of action during my stay - but the view from the roof pool area was excellent ! Food was good and my only complaint is that the evening meal seating arrangements were not well organised, and that this felt need of improvement ! The distance from the Metro was about 20 minute walk but cheap cost taxis would be a good alternative.
Very good stay - hotel standards very high - staff extremely pleasant at all levels - greeted everyday with a smile at breakfast in the restuarant by Kusum who was very busy and efficient in her work ! Thank you Kusum Unfortunately the pool was out of action during my stay - but the view from the roof pool area was excellent ! Food was good and my only complaint is that the evening meal seating arrangements were not well organised, and that this felt need of improvement ! The distance from the Metro was about 20 minute walk but cheap cost taxis would be a good alternative.
2
Vegas Ferragamo
Feb 1, 2023
·
Stayed 7 nights
My visit here was terrible. First day my fiancé luggage didn’t get to the room after 3 hours. I eventually went to get it. Power was off another day for 4 hours. I called three times and nobody showed up. Happened to grab a cleaner and he helped me out. The mini fridge didn’t work for the first three days. Someone finally changed it. It’s a shop owner that kept hounding us to buy fake bags and etc. On my last day I had a few charges that didn’t seem right but at that point I was over it. While checking out porter takes my bags. Get downstairs waiting on taxi for 30 mins and bags still wasn’t there. It was just a horrible experience. And last the bed was hard as hell. Food was nasty but the spa was amazing. I would recommend the spa.
My visit here was terrible. First day my fiancé luggage didn’t get to the room after 3 hours. I eventually went to get it. Power was off another day for 4 hours. I called three times and nobody showed up. Happened to grab a cleaner and he helped me out. The mini fridge didn’t work for the first three days. Someone finally changed it. It’s a shop owner that kept hounding us to buy fake bags and etc. On my last day I had a few charges that didn’t seem right but at that point I was over it. While checking out porter takes my bags. Get downstairs waiting on taxi for 30 mins and bags still wasn’t there. It was just a horrible experience. And last the bed was hard as hell. Food was nasty but the spa was amazing. I would recommend the spa.
6
Abdul
Nov 21, 2025
·
Stayed 5 nights
I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor
I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor
10
Luca
Jan 7, 2026
·
Stayed 1 night
Personale qualificato, stanza ampia e pulita
Personale qualificato, stanza ampia e pulita
6
Ayesha
Jun 19, 2023
·
Stayed 5 nights
The property isn’t very clean for a 5 star Cushions had stains on them but the rooms themselves were cleaned properly by housekeeping The service is great by the house keeping they’re all lovely Front desk staff were ok On final checkout they were incompetent and didn’t write down how they took a deposit from me which for a 5 star hotel is poor. And I’m still waiting for this refund
The property isn’t very clean for a 5 star Cushions had stains on them but the rooms themselves were cleaned properly by housekeeping The service is great by the house keeping they’re all lovely Front desk staff were ok On final checkout they were incompetent and didn’t write down how they took a deposit from me which for a 5 star hotel is poor. And I’m still waiting for this refund
2
Boo Tiong
Dec 7, 2022
·
Stayed 2 nights
I tried to ask for late check out since I arrived but was told to ask again on the morning of my checkout but the reception wasn't willing to assist and even I offered to pay for the late checkout, she refused to disclosed the amount and as a result, I have to leave the hotel at noon and wonder around the mall until my departure at 8pm, The other point is this hotel not allow us to sign to the room when eating at the restaurant or any other matters while insisting on visa or cash payment all the times.
I tried to ask for late check out since I arrived but was told to ask again on the morning of my checkout but the reception wasn't willing to assist and even I offered to pay for the late checkout, she refused to disclosed the amount and as a result, I have to leave the hotel at noon and wonder around the mall until my departure at 8pm, The other point is this hotel not allow us to sign to the room when eating at the restaurant or any other matters while insisting on visa or cash payment all the times.
10
Mahomed safir
Dec 29, 2024
·
Stayed 1 night
Perfect staying at canvas room were very clean staff at check-in very helpful
Perfect staying at canvas room were very clean staff at check-in very helpful
4
Galina
Mar 21, 2023
·
Stayed 3 nights
Horrible service
Horrible service
8
dyeshia
Aug 14, 2024
·
Stayed 5 nights
Property is beautiful.staff needs to do a better job with accommodating guest. The valet was amazing they helped with everything directions, luggage, calling taxi
Property is beautiful.staff needs to do a better job with accommodating guest. The valet was amazing they helped with everything directions, luggage, calling taxi
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AI-generated summary based on recent guest reviews
Location
Reviews often describe a less central setting far from major sights and the metro, making taxis the practical choice. Some appreciated access to the airport or cruise port and nearby shops.
Related guest reviews
8
Stefan
Nov 16, 2025
·
Stayed 5 nights
Service, Room & Facilities were great! Location was a bit disappointing & far away from the city.
Service, Room & Facilities were great! Location was a bit disappointing & far away from the city.
4
Souaad
Jul 25, 2025
·
Stayed 5 nights
La zona está bastante alejada de los sitios turísticos en transporte público, solo se puede ir en taxi. Está en un lugar lleno de gente de india, Pakistán…no hay muchos Supermercados cerca ni restaurantes que te transmitan confianza para comer. El hotel en general está bien pero en cuanto a la insonorización y la limpieza es un poco nula.
La zona está bastante alejada de los sitios turísticos en transporte público, solo se puede ir en taxi. Está en un lugar lleno de gente de india, Pakistán…no hay muchos Supermercados cerca ni restaurantes que te transmitan confianza para comer. El hotel en general está bien pero en cuanto a la insonorización y la limpieza es un poco nula.
10
pankaj
Jan 4, 2024
·
Stayed 4 nights
Property was clean and safe. Near by shops and food places but 15 minutes walk to metro.
Property was clean and safe. Near by shops and food places but 15 minutes walk to metro.
8
Thibaut
Sep 19, 2023
·
Stayed 8 nights
Superbe hôtel, dommage le peut de place à la piscine et un peu trop loin du centre.
Superbe hôtel, dommage le peut de place à la piscine et un peu trop loin du centre.
6
serdar
Jan 15, 2026
·
Stayed 7 nights
I booked this hotel for my honeymoon, expecting a 5-star experience to explore the city, but the managers and owners must admit that this hotel is definitely not a 5-star hotel. Perhaps it offered 5-star service in its early years when everything was new, but it's now very outdated and has lost many of its qualities, especially in terms of hygiene in the rooms. The staff are helpful and positive people. The location isn't great, but it's not bad either. Would we stay again? We won't . Would I recommend it? I think it's expensive, even for Dubai, in terms of price-performance ratio. The thought that we could have stayed in a more upscale location by paying 10-15% more than we paid here was the thing we thought about most during our vacation.
I booked this hotel for my honeymoon, expecting a 5-star experience to explore the city, but the managers and owners must admit that this hotel is definitely not a 5-star hotel. Perhaps it offered 5-star service in its early years when everything was new, but it's now very outdated and has lost many of its qualities, especially in terms of hygiene in the rooms. The staff are helpful and positive people. The location isn't great, but it's not bad either. Would we stay again? We won't . Would I recommend it? I think it's expensive, even for Dubai, in terms of price-performance ratio. The thought that we could have stayed in a more upscale location by paying 10-15% more than we paid here was the thing we thought about most during our vacation.
4
Bahareh
Nov 18, 2025
·
Stayed 3 nights
I was extremely disappointed with my stay at this hotel. Despite being advertised as a 5-star international property, the breakfast was not international at all. Almost all of the food items were Indian dishes, with very limited variety for other guests. For a hotel of this price range, I expected a proper international breakfast buffet, but it was far from that. Access to the hotel was also very difficult. The location is inconvenient, and getting in and out of the area required long detours every time. The surrounding streets and neighbourhood did not feel pleasant or suitable for a comfortable stay. Overall, I would not recommend this hotel for either leisure or business travel to Dubai. The value for money was extremely poor, and the experience did not match the price or the 5-star rating.
I was extremely disappointed with my stay at this hotel. Despite being advertised as a 5-star international property, the breakfast was not international at all. Almost all of the food items were Indian dishes, with very limited variety for other guests. For a hotel of this price range, I expected a proper international breakfast buffet, but it was far from that. Access to the hotel was also very difficult. The location is inconvenient, and getting in and out of the area required long detours every time. The surrounding streets and neighbourhood did not feel pleasant or suitable for a comfortable stay. Overall, I would not recommend this hotel for either leisure or business travel to Dubai. The value for money was extremely poor, and the experience did not match the price or the 5-star rating.
8
Nigel Bell Anthony
Mar 24, 2024
·
Stayed 6 nights
Very nice hotel good guess service & only 20 mins for both malls !
Very nice hotel good guess service & only 20 mins for both malls !
8
John William
Oct 3, 2023
·
Stayed 21 nights
Nice design and a well presented interiors. Strategic Location with easy access to airport and main malls etc. Residential neighborhood quite but not much to do in the immediate vicinity. Hotel staff a bit overwhelmed so room service is not quite to Accor's 5 star hotel standards.
Nice design and a well presented interiors. Strategic Location with easy access to airport and main malls etc. Residential neighborhood quite but not much to do in the immediate vicinity. Hotel staff a bit overwhelmed so room service is not quite to Accor's 5 star hotel standards.
8
Anna
Aug 6, 2024
·
Stayed 9 nights
God service, ligger ikke langt fra Dubai mall. Hotellet er godt i sig selv, og værelserne er også rigtig gode med en masse plads. Pool og rooftop er også udmærket. Morgenmaden er fin, der er forskellige valg man kan vælge.
God service, ligger ikke langt fra Dubai mall. Hotellet er godt i sig selv, og værelserne er også rigtig gode med en masse plads. Pool og rooftop er også udmærket. Morgenmaden er fin, der er forskellige valg man kan vælge.
8
simon
Nov 11, 2025
·
Stayed 5 nights
Kamers zijn heel goed, de rest is oke. Maar de locatie is slecht
Kamers zijn heel goed, de rest is oke. Maar de locatie is slecht
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AI-generated summary based on recent guest reviews
Dining
Breakfast and dining lean strongly toward Indian cuisine, which some enjoyed but others found limited for non-Indian options. Quality and service were mixed, with slow orders or average dinners noted alongside a few positive room-service experiences.
Related guest reviews
8
Peter
Mar 22, 2025
·
Stayed 4 nights
Very good stay - hotel standards very high - staff extremely pleasant at all levels - greeted everyday with a smile at breakfast in the restuarant by Kusum who was very busy and efficient in her work ! Thank you Kusum Unfortunately the pool was out of action during my stay - but the view from the roof pool area was excellent ! Food was good and my only complaint is that the evening meal seating arrangements were not well organised, and that this felt need of improvement ! The distance from the Metro was about 20 minute walk but cheap cost taxis would be a good alternative.
Very good stay - hotel standards very high - staff extremely pleasant at all levels - greeted everyday with a smile at breakfast in the restuarant by Kusum who was very busy and efficient in her work ! Thank you Kusum Unfortunately the pool was out of action during my stay - but the view from the roof pool area was excellent ! Food was good and my only complaint is that the evening meal seating arrangements were not well organised, and that this felt need of improvement ! The distance from the Metro was about 20 minute walk but cheap cost taxis would be a good alternative.
8
Ana
Apr 17, 2023
·
Stayed 8 nights
This was a great hotel that was close to everything. The pool was great and doesn't get too crowded. I tried the hair salon on site, the staff was great and did their best to manage my curly hair. One con was the limited options of food for lunch at the main restaurant. If you are a picky eater you will find yourself ordering from room service to get easy thing likes french-fries, pizza, chicken as they are not options at the buffet. Breakfast was great a lot of options. The room was overall clean and exactly as pictured. The sheets are not changed as often as you'd like unless you ask during your stay. Overall a great staff everyone was super friendly and helpful.
This was a great hotel that was close to everything. The pool was great and doesn't get too crowded. I tried the hair salon on site, the staff was great and did their best to manage my curly hair. One con was the limited options of food for lunch at the main restaurant. If you are a picky eater you will find yourself ordering from room service to get easy thing likes french-fries, pizza, chicken as they are not options at the buffet. Breakfast was great a lot of options. The room was overall clean and exactly as pictured. The sheets are not changed as often as you'd like unless you ask during your stay. Overall a great staff everyone was super friendly and helpful.
6
Abdul
Nov 21, 2025
·
Stayed 5 nights
I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor
I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor
8
John
Feb 16, 2024
·
Stayed 1 night
Nice room but weird there wasn’t a shower. Went to the bar downstairs and they didn’t allow me to use my discount from the VIP perk. Breakfast was ok, buffet dinner was average at best. Overall was good value for money with the highlight being the room and rooftop pool.
Nice room but weird there wasn’t a shower. Went to the bar downstairs and they didn’t allow me to use my discount from the VIP perk. Breakfast was ok, buffet dinner was average at best. Overall was good value for money with the highlight being the room and rooftop pool.
8
Peta
May 27, 2025
·
Stayed 4 nights
Nice hotel the rooms are very spacious with big soaker bath. The rooms had smart tv to stream from phone which is nice. Room service very good quality. The bed is very large like super king but it is comfy but could be better seems to have many layers of toppers that made it a bit lumpy. Apart from that a great comfy stay, friendly helpful staff all around the hotel.
Nice hotel the rooms are very spacious with big soaker bath. The rooms had smart tv to stream from phone which is nice. Room service very good quality. The bed is very large like super king but it is comfy but could be better seems to have many layers of toppers that made it a bit lumpy. Apart from that a great comfy stay, friendly helpful staff all around the hotel.
4
Bahareh
Nov 18, 2025
·
Stayed 3 nights
I was extremely disappointed with my stay at this hotel. Despite being advertised as a 5-star international property, the breakfast was not international at all. Almost all of the food items were Indian dishes, with very limited variety for other guests. For a hotel of this price range, I expected a proper international breakfast buffet, but it was far from that. Access to the hotel was also very difficult. The location is inconvenient, and getting in and out of the area required long detours every time. The surrounding streets and neighbourhood did not feel pleasant or suitable for a comfortable stay. Overall, I would not recommend this hotel for either leisure or business travel to Dubai. The value for money was extremely poor, and the experience did not match the price or the 5-star rating.
I was extremely disappointed with my stay at this hotel. Despite being advertised as a 5-star international property, the breakfast was not international at all. Almost all of the food items were Indian dishes, with very limited variety for other guests. For a hotel of this price range, I expected a proper international breakfast buffet, but it was far from that. Access to the hotel was also very difficult. The location is inconvenient, and getting in and out of the area required long detours every time. The surrounding streets and neighbourhood did not feel pleasant or suitable for a comfortable stay. Overall, I would not recommend this hotel for either leisure or business travel to Dubai. The value for money was extremely poor, and the experience did not match the price or the 5-star rating.
10
Babak
Oct 19, 2025
·
Stayed 3 nights
Indian inspired breakfast, i wish they add fresh juice.
Indian inspired breakfast, i wish they add fresh juice.
2
Sheny
Dec 21, 2024
·
Stayed 7 nights
Horrible horrible breakfast - same menu everyday except for Indian section which also did not taste good. Our bedroom toilet was also getting clogged & flooding out but no one came in time to fix it, lived in a dirty bathroom for 3 days. The room service also did not clean the rooms properly, just made the bed & changed towels - nothing else. Bad experience overall, definitely not worth paying the price of a 4 star
Horrible horrible breakfast - same menu everyday except for Indian section which also did not taste good. Our bedroom toilet was also getting clogged & flooding out but no one came in time to fix it, lived in a dirty bathroom for 3 days. The room service also did not clean the rooms properly, just made the bed & changed towels - nothing else. Bad experience overall, definitely not worth paying the price of a 4 star
4
Daniel
Jun 7, 2025
·
Stayed 9 nights
Its quite noisy every night until 3am - at the 6th floor you don't really hear the clubs in the basement - but you hear the party on the rooftop through windows. Needed to wait ~1hr for a Burger in Estrellas - the bar wasn't even crowded. The salad got delivered after 10mins - not together with the burger. Thats very odd. Other than that, it's a very nice hotel with a unique style found on very pricy hotel rooms at other locations. Rooms, especially faucets, toilet, bathtub etc. are not in its best shape
Its quite noisy every night until 3am - at the 6th floor you don't really hear the clubs in the basement - but you hear the party on the rooftop through windows. Needed to wait ~1hr for a Burger in Estrellas - the bar wasn't even crowded. The salad got delivered after 10mins - not together with the burger. Thats very odd. Other than that, it's a very nice hotel with a unique style found on very pricy hotel rooms at other locations. Rooms, especially faucets, toilet, bathtub etc. are not in its best shape
10
Anna Hey-Ji Elgaard
Jul 19, 2024
·
Stayed 7 nights
The cleaning was ok. The staff and service was very nice, and the breakfast was also fine, there was something different every day.
The cleaning was ok. The staff and service was very nice, and the breakfast was also fine, there was something different every day.
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AI-generated summary based on recent guest reviews
10
Yassine
Aug 29, 2026
·
Stayed 7 nights
The service is top, employees are very kind and helpful.
The service is top, employees are very kind and helpful.
2
Mohammad Hamza
Jul 15, 2026
·
Stayed 11 nights
The hotel looked beautiful and clean in the photos, but unfortunately the reality was very different. As we usually stay in 5-star hotels, this property did not meet that standard at all. Our room had a musty smell, and there was mold in several areas of the bathroom and shower. The bedsheets and pillows also had visible stains and did not smell fresh or clean, which was very disappointing. The staff were friendly and helpful, but overall our experience was disappointing, and we regretted choosing this hotel.
The hotel looked beautiful and clean in the photos, but unfortunately the reality was very different. As we usually stay in 5-star hotels, this property did not meet that standard at all. Our room had a musty smell, and there was mold in several areas of the bathroom and shower. The bedsheets and pillows also had visible stains and did not smell fresh or clean, which was very disappointing. The staff were friendly and helpful, but overall our experience was disappointing, and we regretted choosing this hotel.
10
Radouane
Jul 14, 2026
·
Stayed 7 nights
Great place and great food
Great place and great food
8
Mahomed
May 30, 2026
·
Stayed 2 nights
.
.
8
Mekebeb
Apr 28, 2026
·
Stayed 2 nights
Nice room
Nice room
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
Check-in from 15:00
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about The Canvas Dubai - MGallery Hotel Collection
Is parking available at the hotel?
Yes, the hotel offers free valet parking on-site. Limited parking is available, and no reservation is required.
What type of breakfast is offered and what are the serving hours?
Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately AED 80 for adults and AED 60 for children.
Does the hotel allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in is available for a fee of AED 250, subject to availability. Late check-out can be arranged for a fee of AED 450, also subject to availability.
What accessibility features does the hotel offer for guests with disabilities?
The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed with the property directly.
Where is the hotel located in relation to key landmarks?
The hotel is located in Bur Dubai, within a 5-minute drive of Dubai Creek and Dubai Museum. It is approximately 1.8 km from BurJuman Mall and 3 km from Gold Souk. Public transport options are available nearby.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor swimming pool, which is accessible from 8 AM to 7 PM.
What are the hotel's policies regarding children?
Children 12 years old or younger can stay for free when occupying the parent's or guardian's room, using existing bedding.
Does the hotel offer extra beds or cribs?
The hotel offers rollaway beds for a fee of AED 182.5 per night, subject to availability. Advance request or confirmation is required for rollaway beds.
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Instant AI responses are based on hotel information
Considering this hotel for your Dubai trip?
What do room rates typically run at The Canvas Dubai - MGallery Hotel Collection in Dubai?
Over the next 60–90 days, room rates at The Canvas Dubai - MGallery Hotel Collection in Dubai typically land around $151 a night for two guests, ranging from $139 to $260 on peak and off-peak dates.
When is the best time to visit The Canvas Dubai - MGallery Hotel Collection to avoid crowds?
The Canvas Dubai - MGallery Hotel Collection in Dubai is busiest in November and quietest in July, so plan an early autumn or mid-summer trip if you prefer fewer people. Expect demand to dip sharply after July before climbing toward the late-year peak.
Which month offers the lowest rates at The Canvas Dubai - MGallery Hotel Collection in Dubai?
August is the cheapest month to stay at The Canvas Dubai - MGallery Hotel Collection in Dubai, averaging about $52 a night, while November is the priciest at about $245. Note that the quietest month (July) differs from the cheapest month (August), so crowds and the lowest rates don't fall in the same month.
What attractions and traveller types is The Canvas Dubai - MGallery Hotel Collection suited for in Dubai?
Set in Dubai Emirate, The Canvas Dubai - MGallery Hotel Collection is ideal for couples and business travellers, close to attractions like Meena Bazaar, Dubai Creek and the Dubai Museum. The hotel fits city, shopping and business themes while also appealing to guests seeking luxury, romance or spa relaxation.
How does the nightly price at The Canvas Dubai - MGallery Hotel Collection in Dubai compare to recent weeks?
The current price at The Canvas Dubai - MGallery Hotel Collection in Dubai is $78 per night for 2 guests, which is high for this hotel: about 20% above its $65 average over the last 60 days. Most nights over that period fell between $45 and $118.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-18: 97.28239477890016USD
- 2026-10-19: 75.61574527519227USD
- 2026-10-20: 75.81195185188294USD
- 2026-10-21: 76.92883979026794USD
- 2026-10-22: 76.80947067100526USD
- 2026-10-23: 74.95363999992371USD
- 2026-10-24: 76.80947067100526USD
- 2026-10-25: 76.80947067100526USD
- 2026-10-26: 76.80947067100526USD
- 2026-10-27: 74.28938847473145USD
- 2026-10-28: 74.28938847473145USD
- 2026-10-29: 75.61574527519227USD
- 2026-10-30: 76.80947067100526USD
- 2026-10-31: 76.80947067100526USD
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- 2026-12-17: 129.9964767036438USD
- 2026-12-18: 130.6493727710724USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
- Pool access available from 8 AM to 7 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Business details
Property registration number 669380
- Fee for continental breakfast: approximately AED 80 for adults and AED 60 for children
- Early check-in fee: AED 250 (subject to availability)
- Late check-out fee: AED 450 (subject to availability)
- Rollaway bed fee: AED 182.5 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business Center
Room Service
Valet Parking
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Kids Club
Packed Lunches
Breakfast in the Room
Family Room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Valet Parking
Free Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi
Services
Business Center
Tour Desk
Dry Cleaning
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Pool Outdoor
Evening Entertainment
Outdoor Fireplace
Outdoor Furniture
Pool (Rooftop)
Terrace
Fitness Center (nearby)