Ofelias Hotel 4Sup

Perfect

I booked and paid for a 2 bed terrace room in February through Hotels.com. When I arrived I was given a king bed terrace room. When I asked to be moved to the room that I booked, but was told none were available. I was offered a 2 twin bed room without a terrace for an additional charge. I spent over 2 hours communicating with Hotels.com and the front desk staff before the issue was resolved and I was given a two twin bed room without an additional charge. Very frustrating!

I’m not quite sure where this hotel gets the rating of 4.5 stars. Staff seemed uninterested and the room was abysmal. Air conditioning did not work whatsoever and despite being able to crack the terrace door open the room remained incredibly hot and difficult to sleep in. The mattress was extremely uncomfortable and stiff. I am not picky when it comes to mattresses but this one was truly painful to sleep on. There is also a sewage stench outside of the hotel that often is the first thing you smell when you walk outside, occasionally you can smell it in the hotel. Overall, this is definitely not what I anticipated based off my research beforehand.

Great location

Nice and quiet hotel. Convenient location to downtown and airport