Is parking available at the hotel?

Parking is available at the hotel. It is on-site and uncovered. Additional details regarding the cost and reservation requirements are not specified.

What type of breakfast is offered and what are the serving hours?

Breakfast is offered as a buffet. It is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee of approximately EUR 22 per person.

Does the hotel allow pets?

The hotel allows pets with a maximum fee of EUR 25 per pet, per night. A pet deposit of EUR 200 is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility and pool access features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in Madrid Centro, just steps from Gran Via and a 7-minute walk from Puerta del Sol. It is approximately 0.6 miles from the National Prado Museum and 0.7 miles from Plaza Mayor.

Does the hotel have a swimming pool?

The hotel features a seasonal outdoor pool, which is operational from May to October. Specific operational hours are not provided.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of EUR 32 per night. Advance request or confirmation is required for rollaway beds. Information about cribs is not provided.

Catalonia Gran Vía Madrid

Average nightly price at Catalonia Gran Vía Madrid by month, last 12 months (USD)
Month	Average price
January	US$188
February	US$178
March	US$212
April	US$279
May	US$314
June	US$280
July	US$197
August	US$183
September	US$361
October	US$322
November	US$256
December	US$189

What guests think

Across recent reviews, Catalonia Gran Vía Madrid stands out for its central Gran Vía location and comfortable rooms, with many guests praising helpful staff, while others report service lapses like slow check‑in, limited communication during issues, and security concerns.

Room experiences vary, from spacious suites with terraces and jacuzzis to smaller or interior rooms, and several reviews mention heat or weak air conditioning, noise near lifts or corridors, and occasional Wi‑Fi problems. Facilities feedback is mixed: people like the lobby bar/restaurant and rooftop options, but the pool is frequently described as small and very cold or sometimes closed, the gym basic, and elevators slow or partly out of service. Cleanliness is often praised, though some note odors and sporadic maintenance or hygiene issues. Best suited to travelers who value convenience and city energy over resort‑style amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the lively lobby bar and on-site restaurant, and some enjoy rooftop pool/jacuzzi options. However, many note the pool is very small and often cold or sometimes closed, the gym is basic, and elevators can be slow or partly out of service.

Related guest reviews

6

Henry

18 Jul 2024

·

Stayed 1 night

I booked this property for the pool. Pool was closed without advance notice. Expedia refused to cover the difference for a similar property in the area with the amenity I wanted and the hotel only offered to let me stay at a sister property that was further away and not in the Gran Via area

10

Jacqueline

28 Aug 2025

·

Stayed 4 nights

Lovely hotel right in the centre of madrid, everything was within a walkable distance. Staff were great, we had a superior terrace room on the 7th floor. Wouldnt have liked 6th floor terrace as 7th floor overlooks them. Would definately book again. Only thing is the swimming pool is like a postage stamp, freezing, more like a plunge pool & only space for about 8 people on surrounding chairs. However we werent there to sit at pool all day, we wanted to see the city!! Which has loads to offer.

10

Igor

13 Nov 2025

·

Stayed 2 nights

A jacuzzi on the roof was awesome!

10

Mathieu

13 Jul 2025

·

Stayed 1 night

Rooftop pool amazing Staff was great

6

Karine

19 Jul 2024

·

Stayed 2 nights

L'emplacement de l'hotel au coeur de l'animation de Madrid est parfait. Au vu de la chaleur annoncée, j'avais réservé cet hôtel pour pouvoir bénéficier de la piscine et du jaccuzi sur la terrasse de la chambre. La piscine a été fermé partiellement le samedi et totalement le dimanche. Le jacuzzi était très sale et ne donnait pas envie de s'y attarder. Bref un choix très honéreux pour une prestation non utilisée.

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8

Gudrun H

14 Jun 2025

·

Stayed 5 nights

The location was great and staff was very helpful with any issues. The breakfast was great and a perfect start to fuel long days of exploring the city. One of the reasons we chose this hotel was for the pool since we knew the weather would be hot. Unfortunately the pool was very cold and that made the whole experience less ideal than it could have been (seems like putting up solar panels to heat the pool or use any other variety of non-fossil fueled pool heating would be optimal for this case).

4

Nicola

31 Dec 2025

·

Stayed 3 nights

Zimmer extrem klein und nicht sauber, vom Vorgast waren noch Utensilien am Boden. Von 3 Liften gingen 2 nicht. Hotelbar war sehr kalt, es wurde nicht geheizt. Gym war spartanisch eingerichtet und schmutzig. Bett ist steinhart. Bauarbeiten waren im Gange. Ständig lärm.

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8

Nigel

10 Feb 2025

·

Stayed 2 nights

I've stayed many times at this hotel while on business in Madrid. It's location is excellent. Hotel is in great shape and clean. Elevators can take quite a while to show up at times. Great staff. Great restaurant. Great bar. Lobby is comfy and a great casual place to meet clients, friends and grab a drink.

10

Bernal

25 Sept 2024

·

Stayed 4 nights

Great location and friendly staff. The bar and restaurant are fantastic.

8

Per

4 Oct 2024

·

Stayed 4 nights

Meget centralt beliggende hotel, fine værelser og rigtig god morgenbuffet. Eneste minus var swimmingpool, som ikke var opvarmet13,9c og ikke større end et stort badekar.

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Cleanliness

Many reviews highlight very clean or spotless rooms. Others report recurring odors in bathrooms or rooms and occasional lapses such as dirty or nonfunctional jacuzzis, mold or grime, and one outlier bed bug report.

Related guest reviews

2

Rubén

14 Dec 2025

·

Stayed 3 nights

La habitación sin agua y olor a alcantarilla

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6

Santiago

15 Oct 2025

·

Stayed 3 nights

Habitación con fuerte mal olor. Mala ventilación. Hongos en los baños. Rotura en las ventanas. Mala mantención. Solo buena ubicación. Muy caro para la calidad y la manutención que ofrece

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10

Katherine

17 Nov 2025

·

Stayed 4 nights

Room was very comfortable, clean and spacious. We enjoyed our stay in this property would recommend it and consider it in a next visit to Madrid. The location was prime!!

10

Alessandro

23 Aug 2024

·

Stayed 4 nights

Bellissimo hotel, pulizia impeccabile, stanza che si affacciava sulla gran via ma silenziosissima, letto comodo. Piccola piscina esterna per un momento di relax.

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10

Natalie

20 Nov 2025

·

Stayed 1 night

Excellent room, spacious and clean. Prime location. Staff was great. Got a free upgrade. Travelled with my small dog, they were wonderful with my dog aswell.

6

DAVERT

1 Apr 2024

·

Stayed 3 nights

Multiple family members got bed bugs , will avoid in the future and consider other great options in gran via: Atlantico,emperador,riu.

10

Cristina

4 Dec 2025

·

Stayed 1 night

La habitación estaba impecable

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2

Shelly

29 Oct 2024

·

Stayed 11 nights

This hotel is way overpriced and if you don’t know their language good luck, they are very rude. Breakfast Costs 3 times of what other hotels charge, the hot tub was filthy and I would never stay there again, I asked them to clean it and they eventually did and used the same nasty filter. It’s a tourist trap, everything is 3 to 4 times the regular price as other hotels in the area and I would never stay there again, the other local hotels are cheaper and better. Breakfast staff was rude and they charge $21 in Spain and you can get a whole breakfast mean for about $5 to $6 elsewhere and be treated with a smile, I was in Spain for a little over 2 weeks and my only complaint was this hotel.

10

Juzer

25 Aug 2025

·

Stayed 4 nights

Great location, very clean

6

eduardo

30 May 2023

·

Stayed 1 night

Nos asignaron una pieza con vista a un patio interior, en la página de Hoteles.com no había opción de elegir la vista de la pieza. A la habitación se accede por largos e intrincados pasillos con escalas. Al abrir la puerta de la habitación te golpea un pésimo olor a azumagado. Si bien la habitación no era pequeña, tenía pésimo diseño y no resultaba cómoda

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Rooms

Rooms range from spacious, modern suites (some with terraces and jacuzzis) to smaller or interior rooms with limited views; beds are generally comfortable. Several guests mention heat or weak air conditioning, noise near lifts or corridors, and patchy Wi‑Fi.

Related guest reviews

8

Maria

27 Aug 2024

·

Stayed 2 nights

I have been staying at this hotel for the last 7 years. I love the location. But this year in particular, for as HOT as it was, the AC seemed to not be working properly.

8

Antoni

20 Jan 2026

·

Stayed 2 nights

Habitación amplia y cómoda

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10

Noah

4 Aug 2025

·

Stayed 3 nights

Having a room with your own terrace and a jacuzzi was the perfect ending to our trip. Amazing experience. If you are on the fence about whether to get one of the jacuzzi rooms -- book and don't look back! The rest of the hotel was very comfortable and classy, everyone was friendly and super helpful, and the location was perfect for walking or public transit whichever you prefer. Nothing but good things to say about this place.

10

Chaya-sarah

21 Aug 2025

·

Stayed 4 nights

Loved this hotel ! The location was so fabulous, The Gran Via is so centrally located and you can walk everywhere and there is a metro station close by. The staff was so kind and helpful! The rooms are updated and I loved the bathroom.

10

Katherine

17 Nov 2025

·

Stayed 4 nights

Room was very comfortable, clean and spacious. We enjoyed our stay in this property would recommend it and consider it in a next visit to Madrid. The location was prime!!

10

Natalie

20 Nov 2025

·

Stayed 1 night

Excellent room, spacious and clean. Prime location. Staff was great. Got a free upgrade. Travelled with my small dog, they were wonderful with my dog aswell.

6

Darian

2 Apr 2025

·

Stayed 1 night

Hotel is maze, rooms scattered all over the place. Air conditioning did not work properly, had to open window to make the room cooler.

10

Patrick

23 May 2025

·

Stayed 1 night

We booked the seventh-floor suite with a terrace and a hot tub. Everything about the staff, service, and room was outstanding.

6

Helmut

20 May 2023

·

Stayed 3 nights

Room smaller than expected and seen on the hotel website

8

David

11 May 2025

·

Stayed 3 nights

An excellent hotel located right in the middle of things. Rooms are nicely appointed with terrific rainfall showers. The insulation isn’t the best and we occasionally heard noisy guests in the hallway though this wasn’t often. Be mindful when choosing rooms as singles can be incredibly small. I was given one that was literally the width of the bed though they agreed to move me. Highly recommend and excellent value for money.

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Service

Staff is frequently described as friendly and helpful across the hotel. Nonetheless, multiple reviews cite slow or crowded check‑in, poor communication during outages or closures, occasional rudeness or unhelpfulness, and security concerns in the lobby.

Related guest reviews

8

Benjamin

21 Jun 2025

·

Stayed 3 nights

Despite checking in online, I had to wait in a queue for 10 minutes to get my room key. Every time i needed to speak to reception about something there was a line. Please hire more receptionists.

10

Andrea

1 Jun 2024

·

Stayed 4 nights

Excellent staff who are eager and happy to help with any queries or issues. Fabulous customer service. Hotel is in a great location for shopping and public transport. Lots of good restaurants nearby too.

10

Timothy P

14 Aug 2025

·

Stayed 1 night

Great property in the perfect location. Clean and modern in a beautiful part of Madrid. Stayed here 3 times now and they have a fan in me. Extra thanks to David at the front desk for going above and beyond with his assisstance and customer service!

10

LIGIA

6 Sept 2023

·

Stayed 3 nights

This hotel is well located with shops, restaurants, transportation right outside. The staff is very helpful. The bar service is very good. Very clean. We will stay there again.

2

Athena

13 Sept 2023

·

Stayed 3 nights

We had been traveling all night and asked to check in earlier than 3pm. They were completely unaccommodating. We ended up sleeping in the lobby on a couch for a few hours. I asked several times to check in earlier than 3pm and one receptionist in particular was awful. She told me no rooms were available however the couple in front of us were given keys around 1pm. They made us wait until exactly 3pm to check in and gave us a room with no airconditioning. We had to change rooms as well! AWFUL Service!!

4

MARIA

17 Jan 2023

·

Stayed 19,367 nights

Will never go back to this hotel. Front desk was very unwelcoming, staff was inefficient and rude, wifi was the worse!!!

10

Angel G

7 Sept 2025

·

Stayed 2 nights

Great location, super nice staff.

2

Braulio

22 Jan 2023

·

Stayed 2 nights

Lamentablemente fui robado en el lobby del hotel, haciendo el check in. El hotel en la noche no cuenta con suficiente personal y no tienen seguridad ni propia ni privada. Por suerte todo quedó evidenciado en las cámaras. Espero mi caso les sirva para mejorar la seguridad y garantizarle tranquilidad a los huéspedes. La atención del Director General estuvo a la altura de la situación muy amable y atento a mi caso. Pero no puedo opinar lo mismo del recepcionista que en todo momento me atendió mal y no apoyo en nada.

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6

Børge

16 Dec 2025

·

Stayed 3 nights

Vi var max uheldige og var uten vann fra fredag morgen til lørdag kveld. Hotellet kan bli mye bedre på informasjon da det var oss som hele tiden måtte etterspørre om hva status var. Rommet var rent og pent og de ansatte vi møtte på var imøtekommende og høflige. Baren hadde et bra utvalg og hotellet var fint pyntet til jul. Rom 712 er det største i toppetasjen. 2 balkonger og egen jacuzzi. Stor og fint rom.

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10

Bernal

25 Sept 2024

·

Stayed 4 nights

Great location and friendly staff. The bar and restaurant are fantastic.

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Location

Excellent central base on Gran Vía, walkable to major sights, shopping, dining, and public transport. A few mention street noise at times or event‑related access disruptions.

Related guest reviews

10

Joseph

17 Mar 2025

·

Stayed 1 night

Great location .

10

Terry

20 Nov 2025

·

Stayed 2 nights

Excellent location on the Gran Via and near all of the important points of interest. Very cool modern vibe inside with a friendly staff that goes above and beyond.

8

Mark

9 Jun 2025

·

Stayed 3 nights

Location, location, location!!!

10

Bruno

3 Aug 2025

·

Stayed 2 nights

Close to everything

10

Vanessa

15 Dec 2024

·

Stayed 2 nights

Excellent location.

10

Nicolas

19 Aug 2025

·

Stayed 3 nights

Great stay perfect location

4

ALFREDO

7 Oct 2025

·

Stayed 1 night

The hotel is very well located and backed by a good chain, but our experience was not quite like that. We arrived from the airport and the taxi couldn't get there because there was a festival blocking everything. After walking 14 blocks and taking another taxi, we finally arrived at the lobby, but the building had no electricity! Well, we left our luggage and the bed wasn't a real king size, but two small beds pushed together that sagged in the middle. For me, the worst thing was that they didn't notify us about the parade festival.

10

Stephanie

10 Jun 2025

·

Stayed 1 night

Wonderful location on Gran Via. Very easy to walk to Royal Palace and The Prado. Nice lobby to people watch.

10

Weirui

27 Sept 2025

·

Stayed 1 night

The hotel has an excellent location, right next to Gran Vía, making it very convenient for shopping, dining, and visiting attractions.

10

Luiz gustavo Dutra De

26 Aug 2025

·

Stayed 2 nights

Boa localização

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Dining

Breakfast and the restaurant or bar are widely praised for quality and variety. Some guests find breakfast pricey and note occasional service issues.

Related guest reviews

8

Alberto

27 Aug 2025

·

Stayed 2 nights

Two days for business. Very well located, all you need, big rooms, quick and esrly check in, great breakfast, nice bar at the lobby.

10

Yeewa

9 Feb 2025

·

Stayed 2 nights

Great location, friendly staff, clean and comfortable room. There is a nice service lounge and coffe bar by the front area that is airy and bright where you can wait for friends or take a quick break to enjoy a drink. Don’t forget to choose breakfast option - I love having plenty of fresh fruits with various charcuterie spreads.

10

Maria

6 Jun 2024

·

Stayed 5 nights

Lovely; comfortable; great breakfast; friendly staff !

10

PATRICK

24 Mar 2025

·

Stayed 3 nights

Breakfast was excellent. Very nice hotel, great location

10

Rafael

8 Oct 2024

·

Stayed 4 nights

Excellent location breakfast and service

4

Ileana

28 Jun 2025

·

Stayed 4 nights

For the price I was expecting a little more. The rooms are very hot and you can control the AC, so if you’re going on summer just have that in mind. The WiFi is very slow you can’t navigate with it. The breakfast buffet is very expensive 22 euros per person, for that price 2 people can eat anywhere else. The location is very good, just keep in mind there’s a bunch of homeless near the property.

2

Shelly

29 Oct 2024

·

Stayed 11 nights

This hotel is way overpriced and if you don’t know their language good luck, they are very rude. Breakfast Costs 3 times of what other hotels charge, the hot tub was filthy and I would never stay there again, I asked them to clean it and they eventually did and used the same nasty filter. It’s a tourist trap, everything is 3 to 4 times the regular price as other hotels in the area and I would never stay there again, the other local hotels are cheaper and better. Breakfast staff was rude and they charge $21 in Spain and you can get a whole breakfast mean for about $5 to $6 elsewhere and be treated with a smile, I was in Spain for a little over 2 weeks and my only complaint was this hotel.

10

Karl

18 Aug 2025

·

Stayed 2 nights

The hotel is very well located a short walk from Gran Via station, lots going on in this area. The staff were warm and friendly and made us feel welcome, we ate in the restaurant and bar and both meals were excellent. The bar staff were very helpful and friendly and we enjoyed their service. Furshings and space are very good in the family room and as a party of three we felt we had lots of space, nice treats and easy access to everything we needed during our stay.

10

Bernal

25 Sept 2024

·

Stayed 4 nights

Great location and friendly staff. The bar and restaurant are fantastic.

10

EDDIE

13 Nov 2025

·

Stayed 2 nights

Excelente localización ! Cuartos cómodos , limpios! El desayuno que ofrecían fue variado! El menú del restaurante exquisito ! Muy buena atención!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $252	6 $340	7 $465
8 $380	9 $203	10 $259	11 $194	12 $290	13 $371	14 $380
15 $174	16 $200	17 $293	18 $244	19 $268	20 $292	21 $322
22 $262	23 $262	24 $262	25 $312	26 $250	27 $369	28 $350
29 $174	30 $176

Su	Mo	Tu	We	Th	Fr	Sa
		1 $166	2 $234	3 $180	4 $242	5
6 $281	7 $240	8 $145	9 $172	10 $192	11 $250	12 $252
13 $170	14 $165	15 $170	16 $170	17 $170	18 $190	19 $273
20 $155	21 $170	22 $170	23 $165	24 $202	25 $215	26 $280
27 $260	28 $260	29 $291	30 $400	31

Catalonia Gran Vía Madrid

Prices for Catalonia Gran Vía Madrid

Monthly average prices

About this property

Location

Room options

Double Room Single Use (Vista Gran Via)

Single Room

Superior Double Room Single Use, Terrace (With Jacuzzi)

Superior Double Room

Superior Double Room Single Use

Suite Single Use, Terrace (Jacuzzi)

Double Room Single Use

Superior Double Room, Terrace

Double Or Twin Room (Vista Gran Via)

Superior Double Room, Terrace (With Jacuzzi)

Double Or Twin Room

Premium Double Room

Premium Double Room Single Use

Family Room

Suite, Terrace (With Jacuzzi)

Superior Double Room Single Use (Fitness)

Superior Double Room, Terrace (Single Use)

Superior Double Room (Fitness)

Guest reviews of Catalonia Gran Vía Madrid

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Catalonia Gran Vía Madrid

Considering this hotel for your Madrid trip?

Prices for upcoming dates

Business details