Park Avenue Rochester

Bugs in our room.- crawling up the bathroom wall and scurrying up the wall. They said they were full and couldn’t move us. A gentleman was complaining at the desk and insisting he be moved or sent to a different hotel due to a solvent smell that was unsafe. Suddenly a room opened and we were afraid they would put us in one of those chemical smelling rooms so we stayed in the room with bugs. We felt they didn’t listen or care. The room was so small that we couldn’t open or store our suitcase anywhere except on the bed. No where to sit except the bed but that was where the suitcase was. It was all miserable.

I reserved two rooms for my brother-in-law’s family, who were visiting Singapore for the first time. Unfortunately, their stay was extremely disappointing, with issues arising almost every day starting from check-in. The ongoing hotel renovation caused significant inconvenience and safety concerns. There was no water supply between 1:00 AM and 4:00 AM, and loud renovation work occurred daily from 9:00 AM to 6:00 PM, making it impossible for guests to rest comfortably. While the staff made efforts to assist, they appeared undertrained and lacked attention to detail. Specific examples include: -One room had no power upon check-in. -Sink and bathtub drains were clogged. -Bedsheets were stained and had to be replaced after requesting re-service. -Clean towels were not provided after housekeeping. -Elevator sensors malfunctioned, resulting in a guest being struck by the closing door. I strongly urge the hotel management to consider the severe inconvenience and potential hazards posed to guests during renovations. Proactive measures—such as reducing occupancy or offering clear warnings—are essential to ensure guest safety and comfort. Overall, this was a very poor experience and far below expectations.

Very easy and smooth

Sheets were a bit humid in the room.

Easy access to MRT (walking distance) and also nearby star mall. Room is rather small (not suitable for big family) but fit the purpose of my trip- on bussiness basis