OYO Hotel Wilkes-Barre East

Horrible, do not go here!! No wifi unless youre in the lobby, no trash cans in room, hot water ran out within 10 mins, wasnt swept, old dirty wash cloth still in bathroom. Pet hair on my towels and bedding. Dead lady bugs squished on wall and curtain. Room looks like it hasn't gotten painted in years. Bathroom door was so dirty it was black. Pics of rooms on hotel.com definitely dont match. When shower is turned on, water leaking from wall and baseboard. Smelled moldy. Customer service is horrible. Not worth the money. 0 Stars!!!

Good family

worst crap hole ever. hard to believe this is even allowed. toilet is putrid, water smells, shower is disgusting, outside looks like a trash dump. guests a few doors down looked liked Aryan criminals, and watched me pack up in the morning. driveway is all potholes. manager was nice, though

Full disclosure, I was looking for the cheapest room possible in the area, so it’s 100% true that you get what you pay for. I’ve worked with and around dead bodies for years so I’m no stranger to foul smells, but this room smelled so strongly of stale cigarette smoke that it made me ill. There was food and beverage leftover in the room and inside the microwave from (I assume) the previous guest. The door barely closed and locked, the lighting was poor, and something about the pipes made the water smell and feel off. I would come out of the shower and smell like metal / iron. The A/C also looked like it hadn’t been cleaned since Clinton was in office. The ground around the unit was in serious disrepair, with large potholes and uneven surfaces all throughout. There was also a pile of trash and debris on a tarp directly outside of my unit, including pieces of wood with nails in them. I had to be careful where I parked my car to avoid getting a flat tire. Also, it was very clear these units are frequented by people likely involved in shady business (that’s about as politely as I can put it). Harry was nice and helpful during check-in, but the woman present during checkout literally didn’t say a word to me. Guess she was too busy with her conversation on her cell phone to give me the time of day. Excluding my time in Afghanistan, this was probably the worst place I’ve ever stayed at. Shame on me for not thoroughly researching this place before booking it. Learn from my mistake.

The place was disgusting. It was very dirty. The floor was very rotted out watching TV. I see this black thing on the floor. It turns out that it was a mouse couldn’t drink the water because they had sword problem, but they provided a bottle of water and the only reason I stay there down the street is my job. Continental breakfast was a joke. Just toast and coffee. The place needs to be shut down all the rooms need to be fixed there’s no laundry room. Also there was a used condom by my toilet. The place is disgusting and like I said I had to be there because my job is right down the road. They lie about refunds. I actually booked the wrong date I canceled it and then I had to pay cash so actually I lost my $56 and also I will not go on this website again to get discount. Thank you and have a great day.

Friendly staff... They provided water since water was bad... The hot and cold is backward. The floors are weak. The doors need better locks.. the parking lot was bad

The motel is something outta a scary movie. First of all there was no water. The pipes had frozen. The motel hostess asked if I was ok with that. What choice did I have? It was 7 degrees. I was frost bitten already from packing the car for 3 hrs trying to get everything to fit. My fingertips are still numb. The room was semi clean and comfortable. But not warm enuf. They had those portable radiator heaters that just emit heat. Not push it out. Plus a chill was coming in from the A/C in the window. I put a sheet that I had around the A/C to stifle the coolness. It’s better than being outside in the cold. But a very disappointing stay.

Booked a King bed room, was given a Queen bed room. Went to the office, and was told that it was a King. After insisting, was given another room, with a King bed.The room barely had heat, on a 30 degree day. The door had no effective seal. There was a letter taped on the door, warning to not drink the water, even stating boiling would make the water worse The driveway, and parking lot was filled with potholes.Like it had been bombed! Any pictures online must have been taken in the 1950's.My wife wanted to sleep in the car.I'm sure this was a quaint motel in it's day, which is long past. I would avoid this place at all costs.

There was no water.

Went to check in and didn’t receive service what do ever. I stood in the lobby for 20+ minutes and didn’t see or hear anyone, I rang the camera bell they have several times and nobody came, I ended up just leaving since I never received any help. Ontop of all that; they have a paper on their window stating that their water is CONTAMINATED!!

The vehicle entry has large potholes. The room doors had non functioning door handle locks and only loose dead bolts. The rooms were dingy and in need of cleaning and painting, the carpets and were soiled and stained, the comforter was dark blue with questionable soiling .

The room was filthy with stains of liquid splashed all over the walls. The toilet was brown, and the shower was nasty. Hair was found in the bed and the floor was clearly never cleaned. The manager at the front desk could not care less and said he would tell the housekeeper. They showed us another room which was worse than the first one. We ended up leaving the first night and are now requesting a refund for the nights booked. I can’t believe Expedia is allowing this hotel to book through its website. Expedia needs to remove this place considerably soon, so nobody else can be subject to what we experienced.

I hate to leave bad reviews and would rather just not leave a review if things were not up to par, but this was impossibly bad. Let me put forward that I was NOT expecting 5 star accommodations from a budget hotel, nor was I expecting updated design, superb service, or really anything outside of a basic level of cleanliness and security. I was given a choice of 2 rooms, first room was definitely not acceptable so I opted for the second. It was posted as a non-smoking room ($100 steam cleaning fee for violations) but in reality it was PREVIOUSLY a smoking room as evidenced by the ash behind the toilet and obvious cover-up smell. Sheets were not changed and smelled like the previous occupant's body odor. No bathroom door. The single 3 drawer dresser had a pair of recently urinated-in pants left behind and mouse droppings. The dresser was covering a roughly 2"×8" rectangular hole in the wall. No bathroom door. Bathroom outlets were NOT GFCI which is bound to be some kind of code violation. Door did not seal and daylight could be seen around every edge. This caused me to push the dresser against the door for security reasons when I attempted to get some sleep, before the mouse decided to try digging in the trash can, prompting me to leave at roughly midnight to go sleep in the car on the shoulder of the highway as that was better. They've also posted notices about bacteria in the water, in both the rooms and the front office.

My room looked NOTHING like the pictures online! I actually left immediately after seeing it and took the $120 loss ("No refunds if you booked online!") -- that's how awful the room and property are. By far the worst motel room I've ever seen. Dirt on floors; bare, stained/cracked walls with no art, broken toilet seat, much hair and dirt in the sink, disgusting shower, broken bathroom door, badly stained comforter and pillow cases... and this is just what I noticed in the first two minutes before I left. Do not be fooled by false advertising - it's truly laughable how different my room looked from the pics online. Avoid at all costs!

Absolutely filthy…..adjacent units under construction…..bed bugs crawling on the bedspread! Could not stay here. We went to a nest by Days Inn instead…..not luxurious but clean with no bedbugs!

It was the most disgusting room i ever walked into ,the bed wasn't made and the pillow still had the head imprint of the last person.the toilet still had poop in it not to mention it had a half a shower that was black and not a towel in sight.i walked out asked for my money backand left quickly

This was the single most disgusting place I have ever rented. Black in the toilet, old popcorn sitting on a shelf and on the floor, the window sash was the wrong size and wouldn’t close, there was mold on the moulding (where there was moulding) holes in the walls, some with attempted repair and other not, every ceiling tile was stained and the lady at the desk kept trying to hustle me for cash. I will be filing a complaint with the health department.

The bed was smelling, bathtub was full filthy water and water was dripping all night. The toilet was not cleaned.

This hotel should be condemned. Dirty and outdated don't even describe it. Save yourself the sleepless nights and aggravation.

This was the worst hotel experience of my life. Upon check-in, I was handed keys to two rooms (I believe rooms 11 and 15) to choose from. When I opened the first room, I was shocked to find an unmade bed, it looked like someone had just slept in it. The second room seemed fine at first, but the bathroom was straight out of a horror movie: there were no working lights and everything was covered in rust. I booked this hotel because it was the cheapest option available that day, but I couldn’t bring myself to stay. I reported the situation to the front desk, but they told me I had to contact the “third-party vendor” to cancel my reservation and request a refund. Expedia has been trying to contact the hotel, but they haven’t been answering and I still haven’t received my refund.

Horrible, do not go here!! No wifi unless youre in the lobby, no trash cans in room, hot water ran out within 10 mins, wasnt swept, old dirty wash cloth still in bathroom. Pet hair on my towels and bedding. Dead lady bugs squished on wall and curtain. Room looks like it hasn't gotten painted in years. Bathroom door was so dirty it was black. Pics of rooms on hotel.com definitely dont match. When shower is turned on, water leaking from wall and baseboard. Smelled moldy. Customer service is horrible. Not worth the money. 0 Stars!!!

Upon arrival there was no toilet paper, and towels. There were no garbage cans or microwave or soap or shampoo and A/C, also sometimes does not pick up the phone, also there’s no WiFi

The room had a bad odor like a hidden black mold issue??and the bed was old and uncomfortable. The tv had only 5 channels. The lady that runs it is very nice tho and outside was a big nice area

Full disclosure, I was looking for the cheapest room possible in the area, so it’s 100% true that you get what you pay for. I’ve worked with and around dead bodies for years so I’m no stranger to foul smells, but this room smelled so strongly of stale cigarette smoke that it made me ill. There was food and beverage leftover in the room and inside the microwave from (I assume) the previous guest. The door barely closed and locked, the lighting was poor, and something about the pipes made the water smell and feel off. I would come out of the shower and smell like metal / iron. The A/C also looked like it hadn’t been cleaned since Clinton was in office. The ground around the unit was in serious disrepair, with large potholes and uneven surfaces all throughout. There was also a pile of trash and debris on a tarp directly outside of my unit, including pieces of wood with nails in them. I had to be careful where I parked my car to avoid getting a flat tire. Also, it was very clear these units are frequented by people likely involved in shady business (that’s about as politely as I can put it). Harry was nice and helpful during check-in, but the woman present during checkout literally didn’t say a word to me. Guess she was too busy with her conversation on her cell phone to give me the time of day. Excluding my time in Afghanistan, this was probably the worst place I’ve ever stayed at. Shame on me for not thoroughly researching this place before booking it. Learn from my mistake.

The motel is something outta a scary movie. First of all there was no water. The pipes had frozen. The motel hostess asked if I was ok with that. What choice did I have? It was 7 degrees. I was frost bitten already from packing the car for 3 hrs trying to get everything to fit. My fingertips are still numb. The room was semi clean and comfortable. But not warm enuf. They had those portable radiator heaters that just emit heat. Not push it out. Plus a chill was coming in from the A/C in the window. I put a sheet that I had around the A/C to stifle the coolness. It’s better than being outside in the cold. But a very disappointing stay.

It was clean. Small shower and the TV was fuzzy. Not very many channels.

The hot water was broken the shower handle was broken there was no heat the bed was dirty but they didn’t seem to care.

Booked a King bed room, was given a Queen bed room. Went to the office, and was told that it was a King. After insisting, was given another room, with a King bed.The room barely had heat, on a 30 degree day. The door had no effective seal. There was a letter taped on the door, warning to not drink the water, even stating boiling would make the water worse The driveway, and parking lot was filled with potholes.Like it had been bombed! Any pictures online must have been taken in the 1950's.My wife wanted to sleep in the car.I'm sure this was a quaint motel in it's day, which is long past. I would avoid this place at all costs.

normally do not write reviews, but I had to this time. Please know I only stayed there because I had been driving for 2 days with only 1 hour of sleep. I would have left if I had any more strength to stay woke. I arrived at the hotel around 12:30am-12:45am. I was given the key to room 2. As soon as I walked in, I noticed how cold it was, so I look for anything that could turn up the heat. Found a thermostat, that was blocked at 68 degrees you could not turn the heat up any further. Then I pulled the comforter back to make sure it appeared clean. There was something on the comforter that looked like poop. The shower and toilet were so badly stained. Then to top it off there was a noticed on the door to no drink the water. Now if I cannot drink the water then why would I use it to brush my teeth or wash my body with contaminated water? When I went to the front office to express my grievance, she gave me the keys to room 16. Guess what, that room was cold. But the bed was better. But the toilet, shower, and sink were stained as well. Both bathrooms need to be replaced. We slept in our coats, hats, and gloves to stay warm. This was such a horrible experience. I am disappointed with Oyo hotels in Wilkes-Barre they really need to do better. My overall thoughts are to close this hotel down for a much needed make over!

Checked in, told no towels in room. Staff bought some with a remote. Remote had dead battery, staff told me a fresh battery would be delivered. It wasn't. One light blanket on bed, room was cold. Extra thin blanket drlivered.. Thermostat difficult to figure out. Room stayed very cool. Substandard property.

No staff nobody would answer the phone couldn’t even check in

I hate to leave bad reviews and would rather just not leave a review if things were not up to par, but this was impossibly bad. Let me put forward that I was NOT expecting 5 star accommodations from a budget hotel, nor was I expecting updated design, superb service, or really anything outside of a basic level of cleanliness and security. I was given a choice of 2 rooms, first room was definitely not acceptable so I opted for the second. It was posted as a non-smoking room ($100 steam cleaning fee for violations) but in reality it was PREVIOUSLY a smoking room as evidenced by the ash behind the toilet and obvious cover-up smell. Sheets were not changed and smelled like the previous occupant's body odor. No bathroom door. The single 3 drawer dresser had a pair of recently urinated-in pants left behind and mouse droppings. The dresser was covering a roughly 2"×8" rectangular hole in the wall. No bathroom door. Bathroom outlets were NOT GFCI which is bound to be some kind of code violation. Door did not seal and daylight could be seen around every edge. This caused me to push the dresser against the door for security reasons when I attempted to get some sleep, before the mouse decided to try digging in the trash can, prompting me to leave at roughly midnight to go sleep in the car on the shoulder of the highway as that was better. They've also posted notices about bacteria in the water, in both the rooms and the front office.

The only unique thing was, you couldn’t get a hold of anyone in the office to have anything taken care of

When I went to check in there was no one on the property. There was a note at the front desk with a phone number to call for rooms. I called and the owner put me on hold for about 5 minutes while he talked in the background. When he came back to the phone he said that they didn't have the room that I booked but we could stay at their sister location, Melody Motel, a mile and a half down the road. We went to that location and it was an absolute dump. The door had previously been kicked in, the room was filthy and smelled like a someone had just chain smoked a pack of cigarettes in it. We had already paid and couldn't get a refund and we we're in town to work a festival and didn't have the time to find other accomodations. Luckily we brought our own sheets, blankets and pillow cases because the ones that were provided were disgusting. The bathroom was gross with no hot water and someone's dog diapers hanging on the door. If i could give negative stars I would.

The facility was closed upon arrival. Go figure. Definitely should not have booked it

Management was not polite or helpful at all. Scolded me for adding an extra night through hotels.com. Hotel room itself was decent.

We arrived at OYO and went into the office. No one was there. A post it had a phone number to call for help. I called and left a voice-mail saying I am leaving please refund my payment. It looked like an abandoned property. There were many red flags. The owner did call as I was leaving saying someone would be coming to check us in, but I said I did not want to stay there. An employee pulled up as we were pulling out as fast as we could. I am surprised that Expedia would even list this property.

Went to check in and didn’t receive service what do ever. I stood in the lobby for 20+ minutes and didn’t see or hear anyone, I rang the camera bell they have several times and nobody came, I ended up just leaving since I never received any help. Ontop of all that; they have a paper on their window stating that their water is CONTAMINATED!!

Though I was assured of a late check in, no one was at the front desk to revive me. I had to find another place to stay despite booking this weeks in advance. My girlfriend was scared of the atmosphere the hotel created, so i guess the absence of staff was a blessing in disguise. I want a full refund.

This was the worst hotel experience of my life. Upon check-in, I was handed keys to two rooms (I believe rooms 11 and 15) to choose from. When I opened the first room, I was shocked to find an unmade bed, it looked like someone had just slept in it. The second room seemed fine at first, but the bathroom was straight out of a horror movie: there were no working lights and everything was covered in rust. I booked this hotel because it was the cheapest option available that day, but I couldn’t bring myself to stay. I reported the situation to the front desk, but they told me I had to contact the “third-party vendor” to cancel my reservation and request a refund. Expedia has been trying to contact the hotel, but they haven’t been answering and I still haven’t received my refund.

The room smelled like pee and smoke. The bed looked like someone just slept in the bed and the blankets were a mess. The entire place looked sketchy.

Horrible everything OMG never again terrible service. Dirty place bad service. Drug use type of environment. Don’t stay! Please!

This was in deplorable unliving conditions. The WC didnt work, it smell like cigarrets and humidity. The nes sheets were dirty amd smell of cheap perfume. This is a motel not appropiate for families and kids. I was traveling with a kid. I had to go somewhere else. This place was imposible to stay.

worst crap hole ever. hard to believe this is even allowed. toilet is putrid, water smells, shower is disgusting, outside looks like a trash dump. guests a few doors down looked liked Aryan criminals, and watched me pack up in the morning. driveway is all potholes. manager was nice, though

Full disclosure, I was looking for the cheapest room possible in the area, so it’s 100% true that you get what you pay for. I’ve worked with and around dead bodies for years so I’m no stranger to foul smells, but this room smelled so strongly of stale cigarette smoke that it made me ill. There was food and beverage leftover in the room and inside the microwave from (I assume) the previous guest. The door barely closed and locked, the lighting was poor, and something about the pipes made the water smell and feel off. I would come out of the shower and smell like metal / iron. The A/C also looked like it hadn’t been cleaned since Clinton was in office. The ground around the unit was in serious disrepair, with large potholes and uneven surfaces all throughout. There was also a pile of trash and debris on a tarp directly outside of my unit, including pieces of wood with nails in them. I had to be careful where I parked my car to avoid getting a flat tire. Also, it was very clear these units are frequented by people likely involved in shady business (that’s about as politely as I can put it). Harry was nice and helpful during check-in, but the woman present during checkout literally didn’t say a word to me. Guess she was too busy with her conversation on her cell phone to give me the time of day. Excluding my time in Afghanistan, this was probably the worst place I’ve ever stayed at. Shame on me for not thoroughly researching this place before booking it. Learn from my mistake.

Substandard location very dirty was not sure if under construction trash everywhere rooms are filthy and bed mattresses outside the rooms leaning against the walls bathrooms was so dirty makes you want to run and bugs I checked in have been driving for 18 hours and needed sleep layed down and felt something crawling on me and was like nope I’m out and checked out 30mins after checking in do not recommend to anyone and their family this place is were you see crime scenes and is a crackhouse.

Great property people are the problem

Booked a King bed room, was given a Queen bed room. Went to the office, and was told that it was a King. After insisting, was given another room, with a King bed.The room barely had heat, on a 30 degree day. The door had no effective seal. There was a letter taped on the door, warning to not drink the water, even stating boiling would make the water worse The driveway, and parking lot was filled with potholes.Like it had been bombed! Any pictures online must have been taken in the 1950's.My wife wanted to sleep in the car.I'm sure this was a quaint motel in it's day, which is long past. I would avoid this place at all costs.

There was garbage old furniture all around the property totally unsafe to walk around...as for the room I'd you call it that the bathroom didn't work no handle on shower so I couldn't shower not that I would get in there anyway... dirty sheets...ants everywhere...holes in the walls... windows covered with cardboard ...I slept in my car because there was no one at the office all night ...the worst experience of my life...looks like they had construction going on in other rooms .....almost a Court Case

Though I was assured of a late check in, no one was at the front desk to revive me. I had to find another place to stay despite booking this weeks in advance. My girlfriend was scared of the atmosphere the hotel created, so i guess the absence of staff was a blessing in disguise. I want a full refund.

Don’t stay here. Have to call someone to check in and it’s a foreign person hard to understand. No trash can in the room only one towel and washcloth. No air conditioning one of the fans in the bedroom would only work if you leave the light on. The Directtv wasn’t working couldn’t get the local Chanels . No screen in all the windows except one. Toilet had dirty water looks like wasn’t cleaned and or flushed. Water smelled and or tasted dirty or rusty. Very little breakfast food. NOT worth the stay. Owner called me at 6am hung up. There are better places to stay for $10 or $20 more in the area. Disappointed disgusting place no one at the desk and the bell is worthless. NEVER again.

The place was disgusting. It was very dirty. The floor was very rotted out watching TV. I see this black thing on the floor. It turns out that it was a mouse couldn’t drink the water because they had sword problem, but they provided a bottle of water and the only reason I stay there down the street is my job. Continental breakfast was a joke. Just toast and coffee. The place needs to be shut down all the rooms need to be fixed there’s no laundry room. Also there was a used condom by my toilet. The place is disgusting and like I said I had to be there because my job is right down the road. They lie about refunds. I actually booked the wrong date I canceled it and then I had to pay cash so actually I lost my $56 and also I will not go on this website again to get discount. Thank you and have a great day.