OYO Hotel Wilkes-Barre East

Do not stay here. The doors only stay closed with the deadbolt on. Rooms are dirty. No one works the front desk. You have to keep calling the number posted on the window and they forward your calls to voicemail. Took about 40 minutes to talk to someone and then when I called Expedia to cancel the reservation and get a refund the hotel won’t answer any calls.

Good family

Dirty, unsafe feeling. Water has bacteria in were told not to drink. Did offer bottled water.

The place was disgusting. It was very dirty. The floor was very rotted out watching TV. I see this black thing on the floor. It turns out that it was a mouse couldn’t drink the water because they had sword problem, but they provided a bottle of water and the only reason I stay there down the street is my job. Continental breakfast was a joke. Just toast and coffee. The place needs to be shut down all the rooms need to be fixed there’s no laundry room. Also there was a used condom by my toilet. The place is disgusting and like I said I had to be there because my job is right down the road. They lie about refunds. I actually booked the wrong date I canceled it and then I had to pay cash so actually I lost my $56 and also I will not go on this website again to get discount. Thank you and have a great day.

The room was filthy with stains of liquid splashed all over the walls. The toilet was brown, and the shower was nasty. Hair was found in the bed and the floor was clearly never cleaned. The manager at the front desk could not care less and said he would tell the housekeeper. They showed us another room which was worse than the first one. We ended up leaving the first night and are now requesting a refund for the nights booked. I can’t believe Expedia is allowing this hotel to book through its website. Expedia needs to remove this place considerably soon, so nobody else can be subject to what we experienced.