Novotel Phuket Vintage Park Resort

I stayed here for one night during my five-day trip to Phuket, and unfortunately, it left me with a very unpleasant experience. While the room was fine and perfectly clean, the service and amenities fell far short of expectations. The staff were incredibly inefficient, and despite the hotel portraying itself as a child-friendly destination, they lacked basic essentials. As a jet-lagged guest arriving with an infant, I was shocked to find they didn’t even have a microwave available to warm up baby food late at night. The night reception staff were equally disappointing and seemed completely clueless, unable to help with even a simple currency exchange. The pool bar was another point of frustration. They refuse to charge drinks to the room and insist on immediate payment, which is fine to an extent, but the service was poor. They actually hurried over with a bill for us to sign and confirm our order just three minutes before happy hour started—it felt like they were just desperate not to lose out on a full-price sale. To top it off, the drinks were poor; these were some of the worst cocktails I had during my entire time in Thailand. While the breakfast had a good variety, none of the food was great and was just "okay" at best. The only saving grace of the entire stay was the kids' foam party, which was the only thing my family actually enjoyed. Overall, I wouldn’t recommend this hotel if you're looking for genuine hospitality or family-oriented convenience.

The staff Attaset, was the best 😜

Room a bit outdated but okay No blackout curtains, need to use sleeping mask Pillows are too hard, gave me headache Too many screaming kids in hotel and the sound insulation is poor

This was without a doubt the best hotel I have ever stayed at. The room was very clean and comfortable, and the staff were incredibly friendly and helpful throughout the entire stay. The atmosphere was calm and relaxing, and everything felt well organized. I would highly recommend this hotel to other travelers and would gladly stay here again.

Room was very noisey , near the road , hotel not full so there was no need . Why does the cleaning lady leave the door wide open , it’s this to allow as may mosquito into the room as possible. Good family hotel if you have loads of kids