Rydges Resort Hunter Valley

Very disappointed with the pool, we have been coming for years and have never experienced pool chair towel turf wars. Pool towels use a card system which makes it a commodity. We had people steal our towels whilst we were swimming. Also the maths of towels on pool chairs did not add up to the bodies in the pool area.

The hotel is in a lovely setting with a variety of facilities. The buffet breakfast is recommended. Since our stay was during the school holidays, be mindful that there would be lots of young children and noises. Both pools are not heated pool. One thing disappointed us was that we found an odour during bedtime, then we discovered the smell was from the 2 pillows on our bed. It was too late at night to report or make a request to change rooms. We had to take the pillows out and clean the bed frame ourselves to be able to get our sleep.

Great for kids with the mini water park. Pool area is big with plenty of chairs and space. Buffet breakfast is top notch.

I loved how you had the choice of 2 restaurants, 2 swimming pools the day spa gym and golf all at the one place

Nice place with many things to do and enjoy. Tennis, swimming, golf, kids waterpark, putt putt, volleyball. Lots to take advantage of. Hotel is near other places to dine. The massage was not great in the spa. Nothing beats a good Thai massage. The massage therapist seemed like they were in training. Such light touch. There is a Thai massage in Cessnock would be better money spent to book outside. The kids club looked so boring, I felt so bad leaving my kids there. Good for kids under 4.

I've stayed here a few times and it never disappoints. Swimming in the adults only pool was wonderful. Check-in was courteous as was check-out (some of the other punters were not as kind to the staff as they could have been). Breakfasts were very good. The downstairs bar supplies generous servings of 'snack' food. Very comfortable bed. I'm coming back in a couple of months.

Golf course and splash water play area

Understaffed ran out of pool towels both days. Waiting 25 mins for a coffee. Rooms need updating

Poor housekeeping, didn't vacuum the room, didn't restock tea/coffee/toiletries. Hotels corridors had lots of dirty trays with glasses, looked untidy. I had a hay fever, because the room hasn't been vacuumed. The pool wasn't heated, and all kids were jumping into the spa. The breakfast was very good.

Love this place, has everything a family needs to entertain kids.

Excellent staff service and clean rooms

Rooms were very clean and quite large

We thoroughly enjoyed our stay at the Rydges. The computer check in worked really well (in fact it gave us an upgrade LOL!). The property was super clean. The breakfast was amazing. We saw kangaroos one morning when we opened the door to our villa. The staff were lovely and friendly. The shop had everything imaginable in it and even a small art gallery. We didn't travel with children but noticed there was lots of facilities to keep the little ones amused. Highly recommend this resort.

Massive property with an amazing water park and pool for the kids. We had a 2 bedroom and it was huge but when we arrived it was not very clean. E cleaned it ourselves and reported to management who were very nice about it. Rooms are old and tired and the carpet needs replacing badly but it’s a beautiful property with so much to do in a beautiful location. Breakfast is great.

Always a great place to stay when visiting the Hunter. Rooms are clean, spacious and comfortable. The staff are lovely and the buffet breakfast is amazing, offers a large variety of food & drink options.

Room was not on expected levels, there was Ants in the room and room wasn't clean properly but other than that water park, pool and breakfast was perfect.

Loved our stay. Room was very clean and quiet. Staff were friendly and helpful.

I believe they really have to think about bedding condition and the smell of rooms. As soon as we got in the room(219), the room was terribly smelly like mold smell and stink like feet. Even my 3 yo complained about the smell and when I checked everywhere it was from the pillows. Not just one, all the 8 pillows. And even from the mattress..I felt like there was someone who didn’t never showered for few months and lying down right next to me. Stink stink stink.. I couldn’t sleep properly.. I had to cover all the mattress and the pillows with towels so I can put down my head there. So when I asked to change the pillows, the staff changed the room and after we moved to 220, sadly it was the same so we gave up on it. I know this is not 5 star hotel but even the bed and pillow at camping cabins I visited last week wasn’t smell like that. You really need to change the pillow not just the cover washed and please..please take care of the bedding properly. My little one really loved the water park so we really want to visit again, but I can’t stand the smell anymore so I can’t come again. That is shame.. staff were noce though

Poor housekeeping, didn't vacuum the room, didn't restock tea/coffee/toiletries. Hotels corridors had lots of dirty trays with glasses, looked untidy. I had a hay fever, because the room hasn't been vacuumed. The pool wasn't heated, and all kids were jumping into the spa. The breakfast was very good.

Rooms needs renovation ie: carpates, bathroom, bed was so uncomfortable, bathrooms have moulds and rust.No wifi password provided if you call few times and request then only you will get. No house keeping . Fridge wasn’t working after request somebody came and checked the room without letting us know and later changed after few hours. Didn’t enjoy at all, not recommended.

Nice big rooms

Rooms were very clean and quite large

Very disappointed to discover what we thought was a hotel room in the main complex was a villa about 400m away. Not pleasant in cold and rain to come for meals and drinks. Walls very thin too - you could hear the conversation of our neighbours (and all their cluttering around plus a noisy child)

Got upgraded from 2 bedroom to 3 bedroom villa. Rooms very dated and tired. Carpet and furniture marked and stained. Fit out is very tired. TVs dated with a pay per view system from the 90s. The rest of resort was ok staff were great and food was also good.

Excellent resort and will definitely stay again. Staff were amazing, buffet breakfast was delicious and rooms clean and spacious. Beds were a little too hard.

Always a great place to stay when visiting the Hunter. Rooms are clean, spacious and comfortable. The staff are lovely and the buffet breakfast is amazing, offers a large variety of food & drink options.

Good stay in all regards. Middle of the Hunter valley wineries, has lots of things to do inside the resort as well as around the valley. Good family and children activities. Very good golf course. Unfortunately the bed was well under par which was a shame.

Okay i am going to be honest and hopefully this review will benefit all, if the Rydges management are watching. We stayed two nights in one of villas as a couple. Overall we had a great stay however i will go into more detail. Pros All staff were excellent with special mention to check-in, concierge, and to the Chefs at Redsalt, Rydges fine dining restaurant, our meals were very good however our waiter was excellent and made our experience. The accommodation was good with a good layout, space and reasonably modern large bathroom. Parking was at the door and easy. Cons TV wifi didnt work and needs to be sorted out. Talking to staff, apparently a resort-wide issue. Not good enough! Bed was a king however the mattress needs replacing as it was well used and uncomfortable. Get some decent 3 ply toilet tissue. A bottle of wine and some chocolates should also be standard. It's a wine region. I'm sure there's a local winery keen to do a deal, or maybe a different winery each month. Honestly, the staff got you to four stars. Make the other improvements and you'll get five.

The staff were absolutely amazing throughout our whole stay from check in to breakfast to check out. Rooms were abit dated and could do with some brighter paint and better lighting as the room was very dark. I remember them being the same 10 years ago but otherwise beds were super comfy and everything was very clean.

Enjoyed our stay at the Ridges resort! The check in/ check out process was seamless. The staff were exceptionally helpful and proactive. The range of amenities was impressive, and the services and activities were efficiently managed. The only minor issue we encountered was the Chromecast for the tv was not functioning, however reception promptly offered an alternative entertainment solution. Cant wait to be back!

Excellent staff service and clean rooms

We enjoyed our stay at Rydges, however our checkin was very slow. There were two people working with customers ( who took forever to get their room). We were next in line. A third person was working behind a desk. I thought they could have helped in checkin.

Very good hotel except they can’t answer the phone when called before you get there regarding bookings. Hung up 6 times. Just cut you off. Also when hotel.com tried to contact them. This resulted in me booking staff in another complex. Asked to talk to duty manager when I arrived but he was too busy. Well so am I. Your loss.

Always a great place to stay when visiting the Hunter. Rooms are clean, spacious and comfortable. The staff are lovely and the buffet breakfast is amazing, offers a large variety of food & drink options.

Had to line up for 20mins to check in only to be told our room wasn’t ready. Eventually got our room an hour and a half later only to find out that the cot that we needed for our baby to nap in wasn’t there. Eventually got it at 6pm after a fourth attempt.I had requested this cot three times with three seperate people before this. Baby missed out on nap and the night was a disaster. Also thought we had a two bedroom apartment only to find it was two seperate apartments. We gave our baby our room and slept on the floor. Will not return.

We requested an earlier check-in time and staff said they would text when the room was ready. No text came through so we rang them and they said the room had been ready for quite sometime. This put us out for the job we were at the hunter valley for. Poor communication and reception did not answer the phone after calling 8 times. Dissatisfied!

Such wonderful and helpful Reception/Reservation staff! Well appointed, spacious and clean room The in-room spa bath was amazing. Felt very safe (as a solo female traveller in this instance) at the hotel. Many facilities at the hotel (ran out of time to try them all). Buffet breakfast was delicious and a highlight of my stay. Will definitely be staying here again.

I stay at this resort annually and I must say I was disappointed this round. Upon arrival I did not have a hard copy of my credit card as it was fraudulently used the week prior. I had contacted the property prior to arrival to be told ‘not a problem’. Upon arrival I was told I MUST have the card or the cards number. The male manager was unhelpful and rude! I told him that I had spoken to someone on Friday and that it wouldn’t be a problem since my room was already paid for in full. He did not offer any solutions. I told him that I was willing to pay cash if needed for security. He took the cash, no apology, just rudeness. I was so cranky. Upon arriving to my room there was no portacot as per written request. It seemed things were just not right this trip. Admittedly it’s the first time I stayed on the first level to the right with the rooms that have the small yard area. This was great as I have small children and they could safely play just outside the doors. The children’s play area is great. The merry go round, train and Ferris wheel are always fun. The staff also who run these are friendly and helpful. My children loved the chicken coop and train tour of the property. Restaurant downstairs has gone south. Not sure if it’s had a change in hand but we found it overpriced for the quality of food. It ended up being a lovely 3 days annual stay, just rocky at first.

Amazing customer service and comfortable beds. Breakfast options galore

The staff were excellent, customer service was second to none.

WELL PLACED AMONG THE REGION, EASY ACCESS TO TRANSPORT

Large rooms, great facilities, very quiet. Close to the vineyards.

Fabulous location to enjoy the Hunter Region!

Great clean room . Breakfast is epic! Fantastic base for our two days of Hunter wine tasting!

Location

Great hotel and in perfect location with good amenities

Great location and facilities caters for whole family. Spacious and easily accessible

Wonderful accommodation for relaxation. Wineries close. Hot air baloon ride unbelievable.

Really great location - easy to drive to many great dining options and wineries nearby. Room was clean and spacious with great amenities. Parking was convenient and property was safe to be on, and staff were helpful.

So close to the vineyards and very accessible.

Great staff and service. Excellent breakfast and good family pool and excellent adult pool. But the burger at the Grill Bar was disgraceful. Very thin burnt patty. More tree cover to beautify and soften the building lines would be lovely.

Great place to take the kids. The only down side was the staff in the brewery cafe and dinning near the kids pool. They were rude and and not very helpful. Other than that it was a great experience and we would stay again.

We enjoyed the stay and the evening meal in the bistro was good and the breakfast had an enormous amount of choice.

This resort is amazing, I have a child with specific and serious dietary requirements and the people in charge at the buffet breakfast were very accommodating and took my concerns seriously. There was a gluten free setup / area and you can request specific requirements as the chefs cook certain meals. Joanne the team leader during breakfast assured that my son was safe and remembered us every morning. She was kind and understanding. Kendal the manager at the buffet in the evening was also amazing and kind. Everything is this resort is high quality. we loved the pool and the open bar during our stay. Many activities for children (kids club etc, play areas). we full recommend this exceptional and beautiful place for families.

Massive property with an amazing water park and pool for the kids. We had a 2 bedroom and it was huge but when we arrived it was not very clean. E cleaned it ourselves and reported to management who were very nice about it. Rooms are old and tired and the carpet needs replacing badly but it’s a beautiful property with so much to do in a beautiful location. Breakfast is great.

Always a great place to stay when visiting the Hunter. Rooms are clean, spacious and comfortable. The staff are lovely and the buffet breakfast is amazing, offers a large variety of food & drink options.

We’ve stayed here before but this time we were in the villas not the main hotel. The rooms were ordinary but fine for two nights. Hard to justify the price tag though. Buffet breakfast was fantastic and the staff were friendly. The in-room dining was the WORST I have ever experienced. Not only was the food served in paper bags in takeaway containers with no cutlery, serviettes or salt and pepper but it was absolutely horrible.

Just dont eat onsite

Such wonderful and helpful Reception/Reservation staff! Well appointed, spacious and clean room The in-room spa bath was amazing. Felt very safe (as a solo female traveller in this instance) at the hotel. Many facilities at the hotel (ran out of time to try them all). Buffet breakfast was delicious and a highlight of my stay. Will definitely be staying here again.

The property was great with kids, lots of activities for the school holidays. The breakfast buffet had lots of options and there was 2 restaurants at the property.