Quest Caroline Springs
US$119
/ night
Avg. for September
Prices for Quest Caroline Springs
Select dates to see prices and availability
US$119
/ night
Avg. for September
Monthly average prices
Nightly prices at Quest Caroline Springs average US$111 in the cheapest month (January) and US$157 in the most expensive month (May), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$111 |
| February | US$123 |
| March | US$141 |
| April | US$128 |
| May | US$157 |
| June | US$124 |
| July | US$128 |
| August | US$141 |
| September | US$119 |
| October | US$116 |
| November | US$125 |
| December | US$130 |
J
F
M
A
M
J
J
A
Sept · US$119
S
O
N
D
Most expensive: May (~US$157)
Cheapest: January (~US$111)
About this property
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. This aparthotel also features discounted use of a nearby fitness facility, a banquet hall, and a vending machi...
Amenities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. This aparthotel also features discounted use of a nearby fitness facility, a banquet hall, and a vending machine.
Business amenities
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Melbourne? This aparthotel has 538 square feet (50 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Grab a bite from the snack bar/deli serving guests of Quest Caroline Springs. Self-serve breakfasts are available daily from 7 AM to noon for a fee.
Rooms
Make yourself at home in one of the 81 guestrooms, featuring kitchens with refrigerators and microwaves. 32-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, and housekeeping is provided daily.
Location
Located in Melbourne (Caroline Springs), Quest Caroline Springs is within a 15-minute drive of Watergardens Town Centre and Sunshine Hospital. This luxury aparthotel is 6.9 mi (11.1 km) from Overnewton Castle and 10.9 mi (17.5 km) from Highpoint Shopping Centre.
What's nearby
Caroline Springs Leisure Centre(0.3 Miles)
Clarke Road Streamside Reserve(2.1 Miles)
Watergardens Town Centre(4 Miles)
Cairnlea Lakes(4.7 Miles)
Mount Derrimut Nature Conservation Reserve(4.7 Miles)
Sunshine Hospital(6 Miles)
Organ Pipes National Park(6.1 Miles)
Calder Park Raceway(6.1 Miles)
Ace Karts - Real Life Racing(6.3 Miles)
Gilbertsons Grassland Nature Conservation Reserve(6.8 Miles)
Galli Estate Winery(6.9 Miles)
Overnewton Castle(6.9 Miles)
Fun City(8.1 Miles)
Truganina South Nature Conservation Reserve(9 Miles)
Westfield Airport West Shopping Centre(10.1 Miles)
Melbourne Airport (MEL)(15.9 Miles)
Melbourne, VIC (MEB-Essendon)(13.1 Miles)
Avalon Airport (AVV)(35.2 Miles)
Parking
Babysitting/Child services
Business centre
Room service
Tour desk
Dry cleaning
Location
Caroline Springs, Victoria
Caroline Springs Leisure Centre (0.3 Miles)
Clarke Road Streamside Reserve (2.1 Miles)
Watergardens Town Centre (4 Miles)
Cairnlea Lakes (4.7 Miles)
Mount Derrimut Nature Conservation Reserve (4.7 Miles)
Sunshine Hospital (6 Miles)
Room options
6
Executive One Bedroom Apartment
Room details
1 Large Double Bed
Sleeps 3
603 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)KitchenIndoor Private Spa TubPrivate Spa Tub
6
One Bedroom Apartment
Room details
1 Large Double Bed
Sleeps 3
603 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
7
Deluxe One Bedroom Spa Apartment
Room details
1 Extra-Large Double Bed
Sleeps 3
605 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)KitchenIndoor Private Spa TubPrivate Spa Tub
7
Studio Apartment
Room details
1 Large Double Bed
2 Single Beds
Sleeps 2
285 ft²
Air ConditioningWi-Fi (Free)Kitchen
8
Two Bedroom Apartment
Room details
1 Large Double Bed
and 2 Single Beds
Sleeps 5
925 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
8
Accessible Two Bedroom Apartment
Room details
2 Extra-Large Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
6
Accessible One Bedroom Apartment
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews of Quest Caroline Springs
8.4
Very good
Based on 670 verified reviews
Who stays here?
Business
16%
Couple
54%
Family
22%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
Many guests praise Quest Caroline Springs for its convenient location by shops and restaurants and generally spacious rooms, plus easy access to daily needs, while others report drawbacks such as occasional maintenance or cleanliness problems.
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What guests think
Many guests praise Quest Caroline Springs for its convenient location by shops and restaurants and generally spacious rooms, plus easy access to daily needs, while others report drawbacks such as occasional maintenance or cleanliness problems.
Staff are frequently described as welcoming and efficient, though a few guests struggled to reach help after hours or had booking requests and issues handled inconsistently. Several reviews mention bright street lighting and traffic noise in road-facing rooms, plus dated bathrooms, leaking showers, or problems with heating, air conditioning, or smart TVs. Parking is available, including secure underground options, but it may incur a fee and signage can be confusing. Expect a practical, apartment-style base; request a rear or interior room if you are sensitive to noise.
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AI-generated summary based on recent guest reviews
Facilities
Secure underground parking is available but often paid, with limited free bays out front and some confusion about signage; a few guests received tickets. The lobby offers a complimentary coffee machine and a small kiosk.
Related guest reviews
8
CONNIE
21 Jan 2024
·
Stayed 2 nights
Very welcoming by Quest reception staff, excellent location near restaurants, locked underground parking. The room was spotlessly clean but the bench in bedroom was looking tired, very scratched with wear and tear and could do with some maintenance. Fresh milk was NOT available on request for tea & coffee only long life.
Very welcoming by Quest reception staff, excellent location near restaurants, locked underground parking. The room was spotlessly clean but the bench in bedroom was looking tired, very scratched with wear and tear and could do with some maintenance. Fresh milk was NOT available on request for tea & coffee only long life.
10
Emmanuel
25 Jan 2025
·
Stayed 1 night
No parking received a ticket very upset
No parking received a ticket very upset
8
Elizabeth
19 Sept 2025
·
Stayed 1 night
Clean room, noisy due to parrots, very strong smell of bleach in room. Beds very comfortable but TV wouldnt cast from my phone and the channels werent great. Overall, good but not going back, preferred the Mecure around the corner. Parking was confusing too!
Clean room, noisy due to parrots, very strong smell of bleach in room. Beds very comfortable but TV wouldnt cast from my phone and the channels werent great. Overall, good but not going back, preferred the Mecure around the corner. Parking was confusing too!
10
Rheimia
21 Apr 2025
·
Stayed 3 nights
The Quest Apartment is located on the main street of the cafes and restaurants in Caroline Springs. It is on the main road, with easy access to the car park. There is free parking at the front, but it is limited and can be busy. I paid $9 to park underground for convenience. The staff is friendly and communicates with you before and during your stay. What I love about it is that their communication is via apps and SMS. It’s great they check in and see how your stay is going and if you need anything. The lobby has a complimentary automated coffee and hot chocolate machine, perfect for quick fixes. There’s also a fridge full of dairy items and a small kiosk where you can purchase smaller items to take away. We hired the two-bedroom apartment, and it was spacious. Both rooms included a private bathroom, which we love. It has a dining room and a kitchenette that provides for most things. I have a few feedback. On our first day, the rooms weren't appropriately vacuumed, and the room felt a bit dusty, so I got hay fever. We turned on the split system in the main bedroom, which was similar there. In the second bedroom, there was hair in the drainage. I also found a bunch of bobby pins on the carpets and the main bathroom. Having a toddler around, I was a bit cautious. Overall, we were happy with our three-night stay. We will return, and I highly recommend this apartment for its location and restaurants.
The Quest Apartment is located on the main street of the cafes and restaurants in Caroline Springs. It is on the main road, with easy access to the car park. There is free parking at the front, but it is limited and can be busy. I paid $9 to park underground for convenience. The staff is friendly and communicates with you before and during your stay. What I love about it is that their communication is via apps and SMS. It’s great they check in and see how your stay is going and if you need anything. The lobby has a complimentary automated coffee and hot chocolate machine, perfect for quick fixes. There’s also a fridge full of dairy items and a small kiosk where you can purchase smaller items to take away. We hired the two-bedroom apartment, and it was spacious. Both rooms included a private bathroom, which we love. It has a dining room and a kitchenette that provides for most things. I have a few feedback. On our first day, the rooms weren't appropriately vacuumed, and the room felt a bit dusty, so I got hay fever. We turned on the split system in the main bedroom, which was similar there. In the second bedroom, there was hair in the drainage. I also found a bunch of bobby pins on the carpets and the main bathroom. Having a toddler around, I was a bit cautious. Overall, we were happy with our three-night stay. We will return, and I highly recommend this apartment for its location and restaurants.
10
Ross
7 Dec 2024
·
Stayed 1 night
Having to pay for parking was a bit much as it wasn’t stated in the booking but apart from that it was great 👍
Having to pay for parking was a bit much as it wasn’t stated in the booking but apart from that it was great 👍
8
Derek
8 Aug 2024
·
Stayed 3 nights
Easy access, a few free parking bays outside (were lucky to get one). Room was comfortable, great shower with lots of hot water. Water seeped under shower screen and wet floor around toilet and toilet seat was loose, so a little bit of maintenance required and reported, but otherwise a very pleasant stay.
Easy access, a few free parking bays outside (were lucky to get one). Room was comfortable, great shower with lots of hot water. Water seeped under shower screen and wet floor around toilet and toilet seat was loose, so a little bit of maintenance required and reported, but otherwise a very pleasant stay.
10
Sam
25 Nov 2025
·
Stayed 2 nights
The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast
The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast
10
Thanh
2 Feb 2023
·
Good hotel plenty of parking Good shops nearby good place to stop over when driving from Sydney to Melbourne
Good hotel plenty of parking Good shops nearby good place to stop over when driving from Sydney to Melbourne
8
warren
16 Aug 2024
·
Stayed 3 nights
The Quest at Caroline Springs is situated nicely within walking distance to quite a number of eateries and a shopping centre. Our king bed was excellent. However the bathroom did have some cracked tiles and was a little "tired". We would stay here again. The secure parking makes life easy and the staff were very helpful.
The Quest at Caroline Springs is situated nicely within walking distance to quite a number of eateries and a shopping centre. Our king bed was excellent. However the bathroom did have some cracked tiles and was a little "tired". We would stay here again. The secure parking makes life easy and the staff were very helpful.
10
Fiona
10 Jun 2025
·
Stayed 1 night
Friendly staff, easy check in and out, excellent facilities. We will definitely come back
Friendly staff, easy check in and out, excellent facilities. We will definitely come back
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews note clean rooms, yet recurring reports cite mould in showers, dust or hair left behind, insects on occasion, and missed or reduced housekeeping on weekends. Some maintenance-related leaks and wet carpets were also mentioned.
Related guest reviews
10
Scott
29 Sept 2025
·
Stayed 1 night
Clean room and friendly staff
Clean room and friendly staff
4
Fiona
8 Apr 2024
·
Stayed 1 night
The service was very nice but the hotel is in poor condition and my room had an odour of cigarette smoke that permeated all of my clothing. It was very disappointing because I was not planning to have to wash all of my clothes while travelling due to the smell of smoke. Also, there was mould in the shower stall.
The service was very nice but the hotel is in poor condition and my room had an odour of cigarette smoke that permeated all of my clothing. It was very disappointing because I was not planning to have to wash all of my clothes while travelling due to the smell of smoke. Also, there was mould in the shower stall.
10
Rheimia
21 Apr 2025
·
Stayed 3 nights
The Quest Apartment is located on the main street of the cafes and restaurants in Caroline Springs. It is on the main road, with easy access to the car park. There is free parking at the front, but it is limited and can be busy. I paid $9 to park underground for convenience. The staff is friendly and communicates with you before and during your stay. What I love about it is that their communication is via apps and SMS. It’s great they check in and see how your stay is going and if you need anything. The lobby has a complimentary automated coffee and hot chocolate machine, perfect for quick fixes. There’s also a fridge full of dairy items and a small kiosk where you can purchase smaller items to take away. We hired the two-bedroom apartment, and it was spacious. Both rooms included a private bathroom, which we love. It has a dining room and a kitchenette that provides for most things. I have a few feedback. On our first day, the rooms weren't appropriately vacuumed, and the room felt a bit dusty, so I got hay fever. We turned on the split system in the main bedroom, which was similar there. In the second bedroom, there was hair in the drainage. I also found a bunch of bobby pins on the carpets and the main bathroom. Having a toddler around, I was a bit cautious. Overall, we were happy with our three-night stay. We will return, and I highly recommend this apartment for its location and restaurants.
The Quest Apartment is located on the main street of the cafes and restaurants in Caroline Springs. It is on the main road, with easy access to the car park. There is free parking at the front, but it is limited and can be busy. I paid $9 to park underground for convenience. The staff is friendly and communicates with you before and during your stay. What I love about it is that their communication is via apps and SMS. It’s great they check in and see how your stay is going and if you need anything. The lobby has a complimentary automated coffee and hot chocolate machine, perfect for quick fixes. There’s also a fridge full of dairy items and a small kiosk where you can purchase smaller items to take away. We hired the two-bedroom apartment, and it was spacious. Both rooms included a private bathroom, which we love. It has a dining room and a kitchenette that provides for most things. I have a few feedback. On our first day, the rooms weren't appropriately vacuumed, and the room felt a bit dusty, so I got hay fever. We turned on the split system in the main bedroom, which was similar there. In the second bedroom, there was hair in the drainage. I also found a bunch of bobby pins on the carpets and the main bathroom. Having a toddler around, I was a bit cautious. Overall, we were happy with our three-night stay. We will return, and I highly recommend this apartment for its location and restaurants.
10
Katrina
1 Sept 2025
·
Stayed 5 nights
We have stayed here two times. Its in a fantastic location with the shopping centre around the corner and many restaurants and amenities all a close walk away. The 2bedroom unit had 2 bathrooms and kichen with all we need. Friendly and easy check in and housekeeping were friendly and couldnt do enough to make sure we had all we needed and were comfortable. Plenty of secure parking.
We have stayed here two times. Its in a fantastic location with the shopping centre around the corner and many restaurants and amenities all a close walk away. The 2bedroom unit had 2 bathrooms and kichen with all we need. Friendly and easy check in and housekeeping were friendly and couldnt do enough to make sure we had all we needed and were comfortable. Plenty of secure parking.
10
Graham
26 May 2024
·
Stayed 1 night
Great place to stay. Very clean and big room
Great place to stay. Very clean and big room
10
Leigh
2 Nov 2025
·
Stayed 2 nights
Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.
Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.
6
Samantha
23 May 2025
·
Stayed 2 nights
We stayed at the back of the property opposite the back of the shopping centre. Loud trucks and cars passed at all hours of the night. Bathrooms are old and outdated. Floors were extremely slippery when wet. Due to lack of ventilation they were always wet. Mould in the showers. Rooms could do with an update.
We stayed at the back of the property opposite the back of the shopping centre. Loud trucks and cars passed at all hours of the night. Bathrooms are old and outdated. Floors were extremely slippery when wet. Due to lack of ventilation they were always wet. Mould in the showers. Rooms could do with an update.
10
sharon
4 Nov 2025
·
Stayed 2 nights
Clean comfortable room great customer service
Clean comfortable room great customer service
10
Adele and Graham
20 Mar 2023
·
Stayed 4 nights
Check in was quick and the staff friendly. The room was very good and the bedding comfortable. My only complaints, was the curtains were filthy and even though we kept the sliding door closed we somehow kept getting crickets inside.
Check in was quick and the staff friendly. The room was very good and the bedding comfortable. My only complaints, was the curtains were filthy and even though we kept the sliding door closed we somehow kept getting crickets inside.
6
Wayne
28 Apr 2025
·
Stayed 3 nights
Stayed over long weekend of ANZAC weekend, i understand cleaner may be away for weekend but we didnt have fresh towels, or more tea bags to enjoy our stay. Our room hasnt made since we arrived and then leave 3 nights later. Furthermore, having fancy big bedroom and big bathroom is lovely but night time we struggled to sleep too much light from street and frost door or thick curtains, doesnt help to make it darker because too many windows. The pathway outside lights are flicking all night, traffic light changing all night, are affecting our goid night sleep. Hence reason i give low reviews
Stayed over long weekend of ANZAC weekend, i understand cleaner may be away for weekend but we didnt have fresh towels, or more tea bags to enjoy our stay. Our room hasnt made since we arrived and then leave 3 nights later. Furthermore, having fancy big bedroom and big bathroom is lovely but night time we struggled to sleep too much light from street and frost door or thick curtains, doesnt help to make it darker because too many windows. The pathway outside lights are flicking all night, traffic light changing all night, are affecting our goid night sleep. Hence reason i give low reviews
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AI-generated summary based on recent guest reviews
Rooms
Apartments are frequently spacious with comfortable beds and some nice views. However, multiple guests experienced bright street lighting and traffic noise in road-facing rooms, dated bathrooms or leaks, and intermittent issues with heating or air conditioning and smart TV casting.
Related guest reviews
8
Elizabeth
19 Sept 2025
·
Stayed 1 night
Clean room, noisy due to parrots, very strong smell of bleach in room. Beds very comfortable but TV wouldnt cast from my phone and the channels werent great. Overall, good but not going back, preferred the Mecure around the corner. Parking was confusing too!
Clean room, noisy due to parrots, very strong smell of bleach in room. Beds very comfortable but TV wouldnt cast from my phone and the channels werent great. Overall, good but not going back, preferred the Mecure around the corner. Parking was confusing too!
6
Rosemary
22 May 2024
·
Stayed 2 nights
stayed for two nights, overall room was quite dated and knocked around, main road side so very noisy from traffic, tried to open window and could not. mould over window. OK for our stay as we didnt stay in the room for long. easy dining options close by.
stayed for two nights, overall room was quite dated and knocked around, main road side so very noisy from traffic, tried to open window and could not. mould over window. OK for our stay as we didnt stay in the room for long. easy dining options close by.
4
Harjas
3 Jul 2023
·
We had booked studio room for 2nights. Initially front desk staff provided a room which was not as per the booking request and had a low bed which caused me back pain earlier. Hence she provided another room where heating was not working and TV didn’t get connected to Netflix etc. We realised that heater not working after 3 hours of stay in the room when we tried to turn it on. And then realised chrome cast is not working on tv as well. Hence we had to request for room change. We were already very tired by then but we had no choice but change the room. So they showed us another studio room with low fed. After informing the staff that we are exhausted and had to leave for a function to attend, they provided us another studio room . This time heating and tv worked but the bed was basically joining two single beds. It is mentioned in the room description that studio room contains double bed /queen bed. So it should not be joining two single beds as one fed was higher than the other and that made a slope in between the beds. It was not very comfortable to sleep at all. We would appreciate if the front desk staff pay attention to guest request notes and organise accordingly. They should have given us a better room as we lost all our energy and time into room movements. So waste of our time and money and it ruined the stay. There is always room for improvement.
We had booked studio room for 2nights. Initially front desk staff provided a room which was not as per the booking request and had a low bed which caused me back pain earlier. Hence she provided another room where heating was not working and TV didn’t get connected to Netflix etc. We realised that heater not working after 3 hours of stay in the room when we tried to turn it on. And then realised chrome cast is not working on tv as well. Hence we had to request for room change. We were already very tired by then but we had no choice but change the room. So they showed us another studio room with low fed. After informing the staff that we are exhausted and had to leave for a function to attend, they provided us another studio room . This time heating and tv worked but the bed was basically joining two single beds. It is mentioned in the room description that studio room contains double bed /queen bed. So it should not be joining two single beds as one fed was higher than the other and that made a slope in between the beds. It was not very comfortable to sleep at all. We would appreciate if the front desk staff pay attention to guest request notes and organise accordingly. They should have given us a better room as we lost all our energy and time into room movements. So waste of our time and money and it ruined the stay. There is always room for improvement.
10
Leigh
2 Nov 2025
·
Stayed 2 nights
Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.
Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.
8
Erin
20 Aug 2025
·
Stayed 1 night
Stayed in 2 bedroom apartment. Clean, has all the expected utilities. Spacious. Friendly staff. My only gripe was the noisy traffic when trying to sleep and the smart TV was not working properly (which I was informed about upon check in). All in all I would return as is a very convenient location.
Stayed in 2 bedroom apartment. Clean, has all the expected utilities. Spacious. Friendly staff. My only gripe was the noisy traffic when trying to sleep and the smart TV was not working properly (which I was informed about upon check in). All in all I would return as is a very convenient location.
6
Rachelle
13 Apr 2024
·
Stayed 12 nights
Rooms advertised to have block out blinds, they don’t. Like comes through 24/7 with their internal lights in the hallways and common areas. We requested to move rooms because the constant light shining throughout the night was unbearable, moved to a room with the exact same issues. We asked for the option of the room upgrade with the status we had available and the question was bypassed with you can get a drink on arrival. Shower leaked throughout the bathroom. We ended up checking out early.
Rooms advertised to have block out blinds, they don’t. Like comes through 24/7 with their internal lights in the hallways and common areas. We requested to move rooms because the constant light shining throughout the night was unbearable, moved to a room with the exact same issues. We asked for the option of the room upgrade with the status we had available and the question was bypassed with you can get a drink on arrival. Shower leaked throughout the bathroom. We ended up checking out early.
10
Claire
22 May 2025
·
Stayed 3 nights
The rooms were very nice and spacious, views were stunning.
The rooms were very nice and spacious, views were stunning.
10
Derek
1 Apr 2025
·
Stayed 3 nights
Good sized rooms
Good sized rooms
6
Christopher
2 Oct 2023
·
Stayed 3 nights
AC was not working. Reported via SMS and later at Reception Desk. I think they were short staffed as no one came to fix it.
AC was not working. Reported via SMS and later at Reception Desk. I think they were short staffed as no one came to fix it.
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AI-generated summary based on recent guest reviews
Service
Service is widely described as friendly, efficient, and helpful, with quick check-in and proactive problem-solving from staff. A minority reported difficulty contacting staff after hours, slow follow-up, or room requests not being honoured.
Related guest reviews
8
Adam
28 Oct 2025
·
Stayed 5 nights
Problem with the first room. Staff were very helpful to move us quickly into a more suitable room
Problem with the first room. Staff were very helpful to move us quickly into a more suitable room
4
Harjas
3 Jul 2023
·
We had booked studio room for 2nights. Initially front desk staff provided a room which was not as per the booking request and had a low bed which caused me back pain earlier. Hence she provided another room where heating was not working and TV didn’t get connected to Netflix etc. We realised that heater not working after 3 hours of stay in the room when we tried to turn it on. And then realised chrome cast is not working on tv as well. Hence we had to request for room change. We were already very tired by then but we had no choice but change the room. So they showed us another studio room with low fed. After informing the staff that we are exhausted and had to leave for a function to attend, they provided us another studio room . This time heating and tv worked but the bed was basically joining two single beds. It is mentioned in the room description that studio room contains double bed /queen bed. So it should not be joining two single beds as one fed was higher than the other and that made a slope in between the beds. It was not very comfortable to sleep at all. We would appreciate if the front desk staff pay attention to guest request notes and organise accordingly. They should have given us a better room as we lost all our energy and time into room movements. So waste of our time and money and it ruined the stay. There is always room for improvement.
We had booked studio room for 2nights. Initially front desk staff provided a room which was not as per the booking request and had a low bed which caused me back pain earlier. Hence she provided another room where heating was not working and TV didn’t get connected to Netflix etc. We realised that heater not working after 3 hours of stay in the room when we tried to turn it on. And then realised chrome cast is not working on tv as well. Hence we had to request for room change. We were already very tired by then but we had no choice but change the room. So they showed us another studio room with low fed. After informing the staff that we are exhausted and had to leave for a function to attend, they provided us another studio room . This time heating and tv worked but the bed was basically joining two single beds. It is mentioned in the room description that studio room contains double bed /queen bed. So it should not be joining two single beds as one fed was higher than the other and that made a slope in between the beds. It was not very comfortable to sleep at all. We would appreciate if the front desk staff pay attention to guest request notes and organise accordingly. They should have given us a better room as we lost all our energy and time into room movements. So waste of our time and money and it ruined the stay. There is always room for improvement.
6
Wayne
24 Sept 2025
·
Stayed 1 night
Arrived late and got to room was clean . Bed was hard and there where no towels no bathmat and no hand towels. We also where unable to contact anyone to get any towels. Complained the next morning and where told we should have been given a sheet with after hours info which we didnt get. Lucky we had towels in car . We have stayed here plenty of times before and has always been great. Very disappointed in our stay this rime and will probably go elsewhere in future.
Arrived late and got to room was clean . Bed was hard and there where no towels no bathmat and no hand towels. We also where unable to contact anyone to get any towels. Complained the next morning and where told we should have been given a sheet with after hours info which we didnt get. Lucky we had towels in car . We have stayed here plenty of times before and has always been great. Very disappointed in our stay this rime and will probably go elsewhere in future.
10
Leigh
2 Nov 2025
·
Stayed 2 nights
Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.
Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.
8
Charlotte
5 Oct 2024
·
Stayed 4 nights
We really liked our stay. The staff were prompt, friendly and kind - also helpful. Our room was neat and had all we needed, anything we needed just had to ask and was sorted. Would definately stay again.
We really liked our stay. The staff were prompt, friendly and kind - also helpful. Our room was neat and had all we needed, anything we needed just had to ask and was sorted. Would definately stay again.
8
Brittany
14 Aug 2024
·
Stayed 2 nights
The staff were friendly and the apartment was clean. But there was no hot water in the evening when I showered and the hotel never got back to me when I queried them about it.
The staff were friendly and the apartment was clean. But there was no hot water in the evening when I showered and the hotel never got back to me when I queried them about it.
10
Amanda
24 Mar 2025
·
Stayed 4 nights
Team were extremely friendly and helpful.
Team were extremely friendly and helpful.
8
Frank
7 Aug 2025
·
Stayed 3 nights
During our stay we had a water leak from above. Imogen was fabulous - professional & courteous as she managed the situation. Big thank you to her!
During our stay we had a water leak from above. Imogen was fabulous - professional & courteous as she managed the situation. Big thank you to her!
10
Sam
25 Nov 2025
·
Stayed 2 nights
The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast
The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast
10
Fiona
10 Jun 2025
·
Stayed 1 night
Friendly staff, easy check in and out, excellent facilities. We will definitely come back
Friendly staff, easy check in and out, excellent facilities. We will definitely come back
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AI-generated summary based on recent guest reviews
Location
Very convenient next to a shopping centre and many eateries, with easy access to transport and daily essentials. Being on a main road, some found the surrounding area noisy at night.
Related guest reviews
10
Thanh
13 Aug 2025
·
Stayed 7 nights
We had a Wonderful stay- connected to shopping Mall with many restaurants, coffee shops, bakeries, Woolwoths, Coles, Aldi, etc... love it - will stay again. thank you all our friendly staffs -
We had a Wonderful stay- connected to shopping Mall with many restaurants, coffee shops, bakeries, Woolwoths, Coles, Aldi, etc... love it - will stay again. thank you all our friendly staffs -
10
Rheimia
21 Apr 2025
·
Stayed 3 nights
The Quest Apartment is located on the main street of the cafes and restaurants in Caroline Springs. It is on the main road, with easy access to the car park. There is free parking at the front, but it is limited and can be busy. I paid $9 to park underground for convenience. The staff is friendly and communicates with you before and during your stay. What I love about it is that their communication is via apps and SMS. It’s great they check in and see how your stay is going and if you need anything. The lobby has a complimentary automated coffee and hot chocolate machine, perfect for quick fixes. There’s also a fridge full of dairy items and a small kiosk where you can purchase smaller items to take away. We hired the two-bedroom apartment, and it was spacious. Both rooms included a private bathroom, which we love. It has a dining room and a kitchenette that provides for most things. I have a few feedback. On our first day, the rooms weren't appropriately vacuumed, and the room felt a bit dusty, so I got hay fever. We turned on the split system in the main bedroom, which was similar there. In the second bedroom, there was hair in the drainage. I also found a bunch of bobby pins on the carpets and the main bathroom. Having a toddler around, I was a bit cautious. Overall, we were happy with our three-night stay. We will return, and I highly recommend this apartment for its location and restaurants.
The Quest Apartment is located on the main street of the cafes and restaurants in Caroline Springs. It is on the main road, with easy access to the car park. There is free parking at the front, but it is limited and can be busy. I paid $9 to park underground for convenience. The staff is friendly and communicates with you before and during your stay. What I love about it is that their communication is via apps and SMS. It’s great they check in and see how your stay is going and if you need anything. The lobby has a complimentary automated coffee and hot chocolate machine, perfect for quick fixes. There’s also a fridge full of dairy items and a small kiosk where you can purchase smaller items to take away. We hired the two-bedroom apartment, and it was spacious. Both rooms included a private bathroom, which we love. It has a dining room and a kitchenette that provides for most things. I have a few feedback. On our first day, the rooms weren't appropriately vacuumed, and the room felt a bit dusty, so I got hay fever. We turned on the split system in the main bedroom, which was similar there. In the second bedroom, there was hair in the drainage. I also found a bunch of bobby pins on the carpets and the main bathroom. Having a toddler around, I was a bit cautious. Overall, we were happy with our three-night stay. We will return, and I highly recommend this apartment for its location and restaurants.
8
David
9 Aug 2024
·
Stayed 3 nights
Room was great, staff were very helpful, the area is a bit noisy but not much the motel can do about that.
Room was great, staff were very helpful, the area is a bit noisy but not much the motel can do about that.
10
Katrina
1 Sept 2025
·
Stayed 5 nights
We have stayed here two times. Its in a fantastic location with the shopping centre around the corner and many restaurants and amenities all a close walk away. The 2bedroom unit had 2 bathrooms and kichen with all we need. Friendly and easy check in and housekeeping were friendly and couldnt do enough to make sure we had all we needed and were comfortable. Plenty of secure parking.
We have stayed here two times. Its in a fantastic location with the shopping centre around the corner and many restaurants and amenities all a close walk away. The 2bedroom unit had 2 bathrooms and kichen with all we need. Friendly and easy check in and housekeeping were friendly and couldnt do enough to make sure we had all we needed and were comfortable. Plenty of secure parking.
10
Leigh
2 Nov 2025
·
Stayed 2 nights
Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.
Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.
10
Denis
11 May 2025
·
Stayed 4 nights
Very convenient location with heaps of local options for food, both groceries and restaurants.
Very convenient location with heaps of local options for food, both groceries and restaurants.
10
ALLAN
14 Sept 2023
·
Stayed 1 night
Convenient location Supermarket very close Full kitchen provided Friendly helpful staff
Convenient location Supermarket very close Full kitchen provided Friendly helpful staff
8
Gary
12 Dec 2022
·
Stayed 1 night
Room on min street and very very noisy.
Room on min street and very very noisy.
10
Sam
25 Nov 2025
·
Stayed 2 nights
The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast
The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast
10
Lisa
16 Jun 2024
·
Stayed 1 night
Spacious family accommodation. Great location.
Spacious family accommodation. Great location.
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
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AI-generated summary based on recent guest reviews
10
Bryan
2 weeks ago
·
Stayed 1 night
Welcomed at reception was pleasant and friendly. Was offered parking at a reasonable price. When I asked for refreshments I was gifted them by my host. Very comfortable bed and shower was my very refreshing with good pressure and easy to adjust. I didn't use the provided spa bath. Good size tv and comfortable furniture. Overall a pleasant stay. Will return if needed to be in the area again.
Welcomed at reception was pleasant and friendly. Was offered parking at a reasonable price. When I asked for refreshments I was gifted them by my host. Very comfortable bed and shower was my very refreshing with good pressure and easy to adjust. I didn't use the provided spa bath. Good size tv and comfortable furniture. Overall a pleasant stay. Will return if needed to be in the area again.
10
Jadzia
19 Jul 2026
·
Stayed 1 night
I paid little and got an amazing room for the night, absolutely loved it. Everything was great and I would definitely be booking another night or 2 away here!
I paid little and got an amazing room for the night, absolutely loved it. Everything was great and I would definitely be booking another night or 2 away here!
10
Omari
23 May 2026
·
Stayed 4 nights
This one of my favourite hotels
This one of my favourite hotels
8
John
19 May 2026
·
Stayed 4 nights
At night the apartment was not well lit. Quite dark with only two sconce lights on the wall. No overhead light or standard lamp. Kitchen area was spoiled by shadows over the work area. Needs overhead LED lights. Impossible to read a book in the lounge in the lounge at night. better off going to bed, at least the bedside lights were adequate.
At night the apartment was not well lit. Quite dark with only two sconce lights on the wall. No overhead light or standard lamp. Kitchen area was spoiled by shadows over the work area. Needs overhead LED lights. Impossible to read a book in the lounge in the lounge at night. better off going to bed, at least the bedside lights were adequate.
10
Razia
13 Apr 2026
·
Stayed 4 nights
amazing locations, lots of good restaurants and mall very close by. the laundry room was very slow with only one machine working. we went to mall and had our clothes washed there
amazing locations, lots of good restaurants and mall very close by. the laundry room was very slow with only one machine working. we went to mall and had our clothes washed there
Property policies
Check-in
Check-out
From 14:00 to 00:00
Before 10:00
FAQs about Quest Caroline Springs
Is parking available at the property?
Self-parking is available on-site for a fee of AUD 10 per day. Limited parking is provided.
What type of breakfast is offered and what are the serving hours?
Self-serve breakfast is available daily from 7 AM to noon for a fee of approximately AUD 16.95 per person.
Does the property allow pets?
Pets are allowed with a maximum fee of AUD 80 per pet, per night, plus a one-time cleaning fee of AUD 350. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in time is at 2:00 PM and check-out time is at 10:00 AM. Early check-in and late check-out are available for a fee of AUD 45, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. It is advisable to contact the property for specific accessibility needs.
What is the location of the property in relation to key landmarks?
The property is located in Caroline Springs, Melbourne, within a 15-minute drive of Watergardens Town Centre and Sunshine Hospital. Nearby attractions include Caroline Springs Leisure Centre (0.4 km) and Overnewton Castle (11.1 km).
What are the policies for guests staying with children?
Children up to the age of 18 years can stay for free when occupying the parent or guardian's room using existing bedding.
What are the policies regarding extra beds and cribs?
Cribs (infant beds) are available for AUD 5.0 per night, and rollaway beds can be requested for AUD 65.0 per night. Advance request or confirmation is required for both.
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Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-25: NO DATA
- 2026-09-26: 168.38611566467284USD
- 2026-09-27: 112.16160768814088USD
- 2026-09-28: 113.2353888130188USD
- 2026-09-29: 113.2353888130188USD
- 2026-09-30: 119.58476412506104USD
- 2026-10-01: 108.57575266113281USD
- 2026-10-02: 145.72204769439696USD
- 2026-10-03: 145.2842739189148USD
- 2026-10-04: 125.91411619491578USD
- 2026-10-05: 128.5952665626526USD
- 2026-10-06: 139.7279371902466USD
- 2026-10-07: 139.7279371902466USD
- 2026-10-08: 132.38743746185304USD
- 2026-10-09: 133.68245629348755USD
- 2026-10-10: 145.2842739189148USD
- 2026-10-11: 123.04892407379151USD
- 2026-10-12: 128.5952665626526USD
- 2026-10-13: 139.7279371902466USD
- 2026-10-14: 139.7279371902466USD
- 2026-10-15: 132.38743746185304USD
- 2026-10-16: 145.29426815872193USD
- 2026-10-17: 145.29426815872193USD
- 2026-10-18: 123.03892983398437USD
- 2026-10-19: 132.38743746185304USD
- 2026-10-20: 145.29426815872193USD
- 2026-10-21: 145.29426815872193USD
- 2026-10-22: 161.98326682434083USD
- 2026-10-23: 145.29426815872193USD
- 2026-10-24: 145.29426815872193USD
- 2026-10-25: 134.17159177093507USD
- 2026-10-26: 138.51621817474364USD
- 2026-10-27: 138.51621817474364USD
- 2026-10-28: 138.51621817474364USD
- 2026-10-29: 138.51621817474364USD
- 2026-10-30: 138.51621817474364USD
- 2026-10-31: 138.51621817474364USD
- 2026-11-01: 132.38743746185304USD
- 2026-11-02: 132.38743746185304USD
- 2026-11-03: 144.05252297058107USD
- 2026-11-04: 138.51621817474364USD
- 2026-11-05: 142.6692941093445USD
- 2026-11-06: 299.06293904113767USD
- 2026-11-07: 150.1050867416382USD
- 2026-11-08: 138.51621817474364USD
- 2026-11-09: 144.30991375350953USD
- 2026-11-10: 144.30991375350953USD
- 2026-11-11: 292.20748149719236USD
- 2026-11-12: 150.02779216003418USD
- 2026-11-13: 285.6080155426025USD
- 2026-11-14: 300.30361528015135USD
- 2026-11-15: 123.06891255340577USD
- 2026-11-16: 155.89952102508545USD
- 2026-11-17: 161.6946853225708USD
- 2026-11-18: 320.64955843505857USD
- 2026-11-19: 170.900596875USD
- 2026-11-20: 134.12156842803955USD
- 2026-11-21: 299.255037020874USD
- 2026-11-22: 134.17159177093507USD
- 2026-11-23: 156.0702226409912USD
- 2026-11-24: 144.08845878067018USD
- 2026-11-25: 162.27044044189452USD
The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: AUD 250 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property will place an authorization of AUD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is not required for transportation to and from this property.
- The property is professionally cleaned.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for self-serve breakfast: approximately AUD 16.95 per person
- Covered self parking fee: AUD 10 per day
- Pet deposit: AUD 350 per stay
- Pet fee: AUD 80 per pet, per night (maximum AUD 550 per stay) plus AUD 350 one-time cleaning fee
- Service animals are exempt from fees
- Early check-in fee: AUD 45 (subject to availability)
- Late check-out fee: AUD 45 (subject to availability)
- Crib (infant bed) fee: AUD 5.0 per night
- Rollaway bed fee: AUD 65.0 per night
- Credit card charges are subject to a surcharge of 2.5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Babysitting/Child services
Business centre
Room service
Tour desk
Dry cleaning
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
Internet
Free wi-fi
General
Room service
Non-smoking rooms
Packed lunches
Breakfast in the room
Vending machines
Family room
Parking
Parking
Parking (Limited)
Parking Onsite
Activities
Terrace
Fitness Center (nearby)