Sandy Haven Resort

Notre séjour s’est très bien passé par contre, à notre arrivée nous avions réservé pour une chambre avec vue partiellement sur la mer et il y avait aucune vue même pas partiellement nous avons dû payer un extra de 200$ en plus pour changer de chambre sans oublié l’extra que nous avons payé avec expédia pour une vie que nous avons jamais eu !!!’ Alors j’aimerais avoir un remboursement des frais que expédia mois ont chargé pour la vue partiellement sur la mer que nous avons jamais eu Merci

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This is not a hotel I would recommend! Staff are very unprofessional and need further training. Check in is at 15:00pm, we arrived at 14:55pm, then had to wait 40 minutes for a room. I was advised that I would get upgraded to an ocean view room. Unfortunately this was not honoured, I was given a room over looking a dirty swimming pool! Then the icing on the cake was we were provided with dirty towels. I asked to speak to a manager about the matters, the staff was rude then had a handyman act as manager. If he was a manager his presentation was not of a manager. He wore a dirty yellow t shirt, jeans and dirty trainers. He was not helpful and the matter was not resolved, we was still provided with dirty towels.

Staff very courteous especially Ralph who was very helpful. First room safe didn’t work so had to move. Second room internet charging didn’t work but luckily I had my own adaptor which did work. Carey at the bar also super nice and helpful.

Front desk staff was very professional and helpful