Bahia Principe Escape Sian Ka'an - Hyatt Inclusive Collection - Adults Only - All Inclusive
From
215 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
215 $US
/nuit
Prix moyens mensuels
À Bahia Principe Escape Sian Ka'an - Hyatt Inclusive Collection - Adults Only - All Inclusive, les prix par nuit s'élèvent en moyenne à 207 $US pendant le mois le moins cher (mai) et à 728 $US pendant le mois le plus cher (avril), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| février | 354 $US |
| mars | 455 $US |
| avril | 728 $US |
| mai | 207 $US |
| juin | 508 $US |
| juillet | 226 $US |
F
M
A
M
J
J
Le plus cher : avril (env. 728 $US)
Le moins cher : mai (env. 207 $US)
À propos de cet établissement
Complexe de luxe réservé aux adultes avec une plage privée, un spa offrant des services complets et plusieurs options de restauration à Akumal.
Emplacement
Bahia Principe Escape Sian Ka’an - Hyatt Inclusive Collection - Adults Only - All Inclusive vous donne rendez-vous à Akumal, plus précisément près d'une plage privée. En quête d'aventure ? Dirigez-vous vers l'emblématique Port de plaisance de Puerto Aventuras. Plutôt envie de vous poser et d'admirer la beauté naturelle des lieux ? Les tout aussi sympathiques Plage d'Akumal et Half Moon Bay n'attendent que vous ! Les agréables Parc Xel-Há et Centre écologique d'Akumal méritent aussi une visite. Découvrez le jet-ski et le kayak sur les points d'eau des environs ou faites le plein d'aventures en plein air en vous adonnant à différentes activités telles que les excursions écologiques et les promenades à cheval.
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Emplacement
Carretera Chetumal Km. 250, Akumal Quintana Roo, Akumal, Quintana Roo, Mexique
Options de chambre
6
Suite Junior Lit King-Size Supérieure
Détails de la chambre
1 Lit Double
1 Canapé-Lit
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
7
Junior Suite Supérieure Avec Lit Supplémentaire Et Vue Sur Jardin
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 3
269 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privéeBain à remous
7
Suite with Garden View
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
Couchages 3
269 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privéeBain à remous
6
1 King Bed Garden View Deluxe Junior Suite Single
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
269 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privéeBain à remous
5
1 King Bed Penthouse Deluxe Junior Suite Double
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
Couchages 3
269 ft²
BalconClimatisationCoffre-fortSalle de bain privéePiscine privéeBain à remous
6
Suite Junior Supérieure avec Lit d’Appoint
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 3
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
5
Junior Suite
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
Couchages 3
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
5
Junior Double Suite
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 2
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
7
Suite Junior Avec Vue Sur Le Jardin
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
269 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privéeBain à remous
5
Suite Junior Lit King-Size
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
Couchages 3
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
6
Suite Double Junior Supérieure Penthouse
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 2
269 ft²
BalconClimatisationCoffre-fortSalle de bain privéePiscine privéeBain à remous
5
1 King Bed Penthouse Deluxe Junior Suite Single
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
269 ft²
BalconClimatisationCoffre-fortSalle de bain privéePiscine privéeBain à remous
6
Junior Suite Supérieur
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 2
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
7
Suite Junior Supérieure Avec Vue Sur Le Jardin
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 2
269 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privéeBain à remous
5
Suite Junior avec lit supplémentaire
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 3
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
6
1 King Bed Garden View Deluxe Junior Suite Double
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
Couchages 3
269 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privéeBain à remous
5
Junior Suite 2 lits doubles
Détails de la chambre
2 Lits Doubles
1 Canapé-Lit
Couchages 3
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
7
Suite Junior Lit King-Size Supérieure (Vue Sur Le Jardin)
Détails de la chambre
1 Lit Double
1 Canapé-Lit
269 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privéeBain à remous
6
Suite Supérieure avec Canapé
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
Couchages 3
269 ft²
BalconClimatisationCoffre-fortSalle de bain privéePiscine privéeBain à remous
6
Suite Junior Supérieure Penthouse
Détails de la chambre
1 Lit Double
1 Canapé-Lit
269 ft²
BalconClimatisationCoffre-fortSalle de bain privéePiscine privéeBain à remous
5
Junior Suite (1 Adult)
Détails de la chambre
1 Lit Double
1 Canapé-Lit
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
6
Penthouse Superior Junior Suite Avec Lit Supplémentaire
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 3
269 ft²
BalconClimatisationCoffre-fortSalle de bain privéePiscine privéeBain à remous
5
1 King Bed Junior Suite Single
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
5
2 Double Beds Junior Suite Single
Détails de la chambre
2 Lits Doubles
1 Canapé-Lit
269 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privée
Avis des voyageurs
7.9
Bien
Basé sur 66 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
77%
Familles
10%
Groupes
10%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis, le Bahia Principe Luxury Sian Ka´an - Adults Only - All Inclusive est apprécié pour son personnel accueillant, son cadre paisible en pleine jungle et la possibilité d'utiliser les installations des complexes Bahia voisins grâce à une navette pratique, offrant ainsi de nombreuses possibilités.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis, le Bahia Principe Luxury Sian Ka´an - Adults Only - All Inclusive est apprécié pour son personnel accueillant, son cadre paisible en pleine jungle et la possibilité d'utiliser les installations des complexes Bahia voisins grâce à une navette pratique, offrant ainsi de nombreuses possibilités.
Les chambres sont généralement confortables mais datées, avec des commentaires récurrents sur une climatisation faible, du bruit dans certaines zones, et des jacuzzis sur le toit ou dans le jardin qui manquent d'intimité ou ne fonctionnent pas toujours. Les commentaires sur la restauration sont mitigés : certains apprécient les restaurants à la carte et les buffets, tandis que d'autres critiquent la nourriture médiocre, les plats tièdes, les boissons diluées et la difficulté à obtenir une réservation au restaurant. La plage est excentrée, accessible par navette, et plusieurs avis mentionnent des sections rocheuses ou la présence d'algues. Attendez-vous à un séjour détendu et discret avec de nombreux équipements et une qualité variable.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Vaste complexe hôtelier avec navettes et accès aux propriétés sœurs ; les piscines, les animations et le spa, bien noté, se distinguent. Les inconvénients incluent la plage excentrée, le bruit occasionnel des travaux, certaines installations vieillissantes et une vie nocturne limitée avec une fermeture anticipée des piscines.
Avis de voyageur à ce sujet
8
dan
13 févr. 2025
·
A séjourné 7 nuits
The resort was quite, us in our 30s joked about it being the 65 community with only a few visitors being 40s and under. The resort being away from the beach was a nice change as the buildings are spread out through the jungle a bit making for a peaceful stay. The complex as a whole is massive, maybe largest in Quintana Roo? We never got to everything, probably needed a 2 week stay for that. Couple of the other resorts were a younger population but disapeared by 10pm. We often had to cross the road as so many things we were wanting to do were on the other resorts. Shuttle is convenient until maybe 10pm then we had long wait times from Hacienda to come back to our resort, maybe 30 min a couple nights. I would suggest having the first shuttle radio for you're ride as it seemed to never come otherwise. Biggest drawback for us i think was the dinners. We were auto booked 5 dinners, 3 japanese (same one 2 of those times) and 2 others. We had issues with the app getting in to change times and even 10 days in advace was nearly impossible to get a dinner we would like. Front desk did get us into one of the restaurants we all wanted to go to while there. Most dinners were after 8pm as we couldn't change so missed most of the shows. 2nd drawback for us was the staff didn't seem to have the best English. Had a lot of mix ups in ordering drinks and food when asking to deviate from the exact menu listing. Not a huge deal, we just dont speak much spanish (working on it slowly).
The resort was quite, us in our 30s joked about it being the 65 community with only a few visitors being 40s and under. The resort being away from the beach was a nice change as the buildings are spread out through the jungle a bit making for a peaceful stay. The complex as a whole is massive, maybe largest in Quintana Roo? We never got to everything, probably needed a 2 week stay for that. Couple of the other resorts were a younger population but disapeared by 10pm. We often had to cross the road as so many things we were wanting to do were on the other resorts. Shuttle is convenient until maybe 10pm then we had long wait times from Hacienda to come back to our resort, maybe 30 min a couple nights. I would suggest having the first shuttle radio for you're ride as it seemed to never come otherwise. Biggest drawback for us i think was the dinners. We were auto booked 5 dinners, 3 japanese (same one 2 of those times) and 2 others. We had issues with the app getting in to change times and even 10 days in advace was nearly impossible to get a dinner we would like. Front desk did get us into one of the restaurants we all wanted to go to while there. Most dinners were after 8pm as we couldn't change so missed most of the shows. 2nd drawback for us was the staff didn't seem to have the best English. Had a lot of mix ups in ordering drinks and food when asking to deviate from the exact menu listing. Not a huge deal, we just dont speak much spanish (working on it slowly).
10
Christina
4 janv. 2025
·
A séjourné 9 nuits
The property had very lush vegetation and was very well kept and decorated throughout the trip. Everyone working there was very kind and helpful. I would go back in a heartbeat. It is very easy to get around to other resorts due to the transportation system. The beaches and pools were gorgeous and well kept as well!
The property had very lush vegetation and was very well kept and decorated throughout the trip. Everyone working there was very kind and helpful. I would go back in a heartbeat. It is very easy to get around to other resorts due to the transportation system. The beaches and pools were gorgeous and well kept as well!
10
Ivan
23 janv. 2025
·
A séjourné 6 nuits
Overall, we enjoyed the property. It's certainly far from the beach but the carts that the resort offers for going/coming are great. As usual, the service from the staff is what makes coming to this places worth visiting. We are definitively staying again.
Overall, we enjoyed the property. It's certainly far from the beach but the carts that the resort offers for going/coming are great. As usual, the service from the staff is what makes coming to this places worth visiting. We are definitively staying again.
6
Phyllis
13 mai 2025
·
A séjourné 9 nuits
Isabell and Camila with customer service were very helpful. The food and service at the resort is excellent. We were very disappointed that we paid for a Junior Suite Superior which is advertised as 603sq ft but were assigned a smaller regular Junior Suite 495 sq ft. After 5 days of discussions with the front desk we were finally moved to a 603 sq ft room. It was very unpleasant to deal with and a poor start to our vacation. There is construction directly behind some of the buildings and the gas powered leaf blower starts up about 7:30 every morning. Sleeping in was out of the question. There is also major construction going on at the Akumal section which is where the Sian Kaan beach section is so very noisy there. The infinity pool at Akumal was a lovely place to spend our days. The carts ran regular to shuttle you to the beach or a la carte restaurants at the other sections of the resort. Other than not getting the room we paid for it was a good vacation.
Isabell and Camila with customer service were very helpful. The food and service at the resort is excellent. We were very disappointed that we paid for a Junior Suite Superior which is advertised as 603sq ft but were assigned a smaller regular Junior Suite 495 sq ft. After 5 days of discussions with the front desk we were finally moved to a 603 sq ft room. It was very unpleasant to deal with and a poor start to our vacation. There is construction directly behind some of the buildings and the gas powered leaf blower starts up about 7:30 every morning. Sleeping in was out of the question. There is also major construction going on at the Akumal section which is where the Sian Kaan beach section is so very noisy there. The infinity pool at Akumal was a lovely place to spend our days. The carts ran regular to shuttle you to the beach or a la carte restaurants at the other sections of the resort. Other than not getting the room we paid for it was a good vacation.
10
Najera Eveli Tinida
5 juil. 2023
·
Everything was great about our stay here!! I love that they have a lot of dining options. And a lot of activities daily in the am and pm. I am definitely coming back again. Love that you can go to the other sister hotels for dining or the beach area.
Everything was great about our stay here!! I love that they have a lot of dining options. And a lot of activities daily in the am and pm. I am definitely coming back again. Love that you can go to the other sister hotels for dining or the beach area.
10
Luis A
28 mai 2025
·
A séjourné 3 nuits
This hotel is only a “branch” of what’s offered. Bahia Principe has a couple of other locations that are interconnected here and the best part is, that you can enjoy their amenities even if you aren’t staying at the hotel! Their location is great. You’re staying in the jungle and still get to reconnect with nature. Food was delicious at their buffet and they even have a 24-hour restaurant that also had great food. There’s so much to do here, and would 1000% stay here again. My only downside is that I wish there was more advertisement on the events or shows happening. They have an awesome app, and maybe it was just for me but it wouldn’t load any information. If there are postings of scheduled events/shows that would be awesome. And if there was, maybe front desk can include this during check-in. Like I mentioned, there was so much to do and having this information available makes it incredibly easy to plan. Instead of finding out last minute. :) this hotel was truly a great experience and would recommend it to anyone. It is right in the middle of Tulum and Cancun but secluded enough to avoid the high traffic of tourists. Theres wildlife roaming the area which is a great plus for anyone looking to reconnect with nature.
This hotel is only a “branch” of what’s offered. Bahia Principe has a couple of other locations that are interconnected here and the best part is, that you can enjoy their amenities even if you aren’t staying at the hotel! Their location is great. You’re staying in the jungle and still get to reconnect with nature. Food was delicious at their buffet and they even have a 24-hour restaurant that also had great food. There’s so much to do here, and would 1000% stay here again. My only downside is that I wish there was more advertisement on the events or shows happening. They have an awesome app, and maybe it was just for me but it wouldn’t load any information. If there are postings of scheduled events/shows that would be awesome. And if there was, maybe front desk can include this during check-in. Like I mentioned, there was so much to do and having this information available makes it incredibly easy to plan. Instead of finding out last minute. :) this hotel was truly a great experience and would recommend it to anyone. It is right in the middle of Tulum and Cancun but secluded enough to avoid the high traffic of tourists. Theres wildlife roaming the area which is a great plus for anyone looking to reconnect with nature.
10
Angela
22 oct. 2024
·
A séjourné 3 nuits
I loved all the entertainment. There was so much to choose from! The spa was amazing too!
I loved all the entertainment. There was so much to choose from! The spa was amazing too!
6
Cynthia
25 févr. 2024
·
A séjourné 10 nuits
We have stayed at Bahía Príncipe Sian Kaan several times. The property has gone downhill. The furniture and window treatments are worn. The rooms are spotlessly clean however and for the most part the service was excellent. The food and drinks are not what they used to be. Other than Alux the specialty dining wasn’t up to its previous standards. The Sian kaan beach bar is closed by 430 pm which is far too early. Beach chairs are limited unless you get there early. The new Sian kaan beach is rocky. At its greatest depth the water was below my waist. I won’t be returning.
We have stayed at Bahía Príncipe Sian Kaan several times. The property has gone downhill. The furniture and window treatments are worn. The rooms are spotlessly clean however and for the most part the service was excellent. The food and drinks are not what they used to be. Other than Alux the specialty dining wasn’t up to its previous standards. The Sian kaan beach bar is closed by 430 pm which is far too early. Beach chairs are limited unless you get there early. The new Sian kaan beach is rocky. At its greatest depth the water was below my waist. I won’t be returning.
10
Jayson
12 janv. 2023
·
The staff was outstanding. The front desk staff was super helpful and friendly with answering any questions I had, and they were very clear with everything. Our servers were amazing. Antonio and Ramon at the buffet in Sian Kaan we’re super awesome and took great care of us! Pedro at the front helping with bags and scheduling a taxi was super awesome and friendly. Viktor was an activities director and hosted a Zumba class and was super fun and upbeat and personal. I can’t spell it very well but ireli led us on a really fun bike tour. The rooms were cleaned well and everything was very clean and taken care of all around the property. The food was great and the restaurants were an awesome experience each night for dinner! The shuttle going from each Bahia resort to the others was super cool and pretty quick. We forgot to book the shuttle to and from the airport days in beforehand so we had to take a taxi, which was a little expensive 110 USD one way. We didn’t book any excursions but we were never bored because there was so many fun things to do!
The staff was outstanding. The front desk staff was super helpful and friendly with answering any questions I had, and they were very clear with everything. Our servers were amazing. Antonio and Ramon at the buffet in Sian Kaan we’re super awesome and took great care of us! Pedro at the front helping with bags and scheduling a taxi was super awesome and friendly. Viktor was an activities director and hosted a Zumba class and was super fun and upbeat and personal. I can’t spell it very well but ireli led us on a really fun bike tour. The rooms were cleaned well and everything was very clean and taken care of all around the property. The food was great and the restaurants were an awesome experience each night for dinner! The shuttle going from each Bahia resort to the others was super cool and pretty quick. We forgot to book the shuttle to and from the airport days in beforehand so we had to take a taxi, which was a little expensive 110 USD one way. We didn’t book any excursions but we were never bored because there was so many fun things to do!
10
thomas
24 janv. 2025
·
A séjourné 4 nuits
We have been coming to Sian Kaan for 10 years. It is our favorite resort complex!! The food and service is UNMATCHED. I cannot reiterate this enough. You won't find better service. It has stayed consistent over the last 10 years. The rooms at Sian could use some upgrading. That is my only note. The grounds and pools are excellent.
We have been coming to Sian Kaan for 10 years. It is our favorite resort complex!! The food and service is UNMATCHED. I cannot reiterate this enough. You won't find better service. It has stayed consistent over the last 10 years. The rooms at Sian could use some upgrading. That is my only note. The grounds and pools are excellent.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les espaces communs et de nombreuses chambres sont décrits comme propres, et le service de ménage reçoit des éloges fréquents. Cependant, plusieurs avis signalent des odeurs de moisi, des insectes, des problèmes d'entretien occasionnels et des incidents isolés d'égouts ou de désinsectisation.
Avis de voyageur à ce sujet
10
Marc
24 févr. 2025
·
A séjourné 4 nuits
Property was clean
Property was clean
4
Delyth Kaitlin Sai-Hoa
25 févr. 2025
·
A séjourné 4 nuits
We had an unfortunate situation where we had a sewage explosion in our room around midnight. The staff were unfortunately not very helpful and we had to clean it ourselves with our own towels. The next morning they said there was nothing that could be done for us. They offered a half price massage if I gave a good review anyways. It was a short trip so it really changed the tone of the trip for us. Otherwise we liked the food and quiet stay.
We had an unfortunate situation where we had a sewage explosion in our room around midnight. The staff were unfortunately not very helpful and we had to clean it ourselves with our own towels. The next morning they said there was nothing that could be done for us. They offered a half price massage if I gave a good review anyways. It was a short trip so it really changed the tone of the trip for us. Otherwise we liked the food and quiet stay.
6
Melissa
28 août 2024
·
A séjourné 3 nuits
This was our fourth time visiting this resort since 2011 and it will be our last. They did not honor our Platinum VIP status with Expedia and made us pay $90 USD to upgrade to a ground level room with an outside bathtub. The room smelled very strongly of mold, and we both started feeling sick the first night we stayed. There was no VIP bottle of spirits or any of the other perks we should have received as Platinum VIP status guests. We were told they have no affiliation with Expedia. We were planning to do a late checkout but the mold situation was so bad we left early. We had to wash everything twice when we got home, including our suitcases to get the mold smell out and are still not feeling well. The food was fine, pools nice, but we won’t be coming back.
This was our fourth time visiting this resort since 2011 and it will be our last. They did not honor our Platinum VIP status with Expedia and made us pay $90 USD to upgrade to a ground level room with an outside bathtub. The room smelled very strongly of mold, and we both started feeling sick the first night we stayed. There was no VIP bottle of spirits or any of the other perks we should have received as Platinum VIP status guests. We were told they have no affiliation with Expedia. We were planning to do a late checkout but the mold situation was so bad we left early. We had to wash everything twice when we got home, including our suitcases to get the mold smell out and are still not feeling well. The food was fine, pools nice, but we won’t be coming back.
8
Anie
13 oct. 2025
·
A séjourné 4 nuits
Very clean
Very clean
10
Lynette
25 oct. 2025
·
A séjourné 5 nuits
Air con is set, changing is an illusion but it stayed cool enough. The property is beautiful and the staff is super friendly. The accommodation was roomy, comfy, and clean. The food was good considering it’s an all inclusive. I really enjoyed my stay and recommend this resort.
Air con is set, changing is an illusion but it stayed cool enough. The property is beautiful and the staff is super friendly. The accommodation was roomy, comfy, and clean. The food was good considering it’s an all inclusive. I really enjoyed my stay and recommend this resort.
8
Tristan
9 nov. 2025
·
A séjourné 9 nuits
Clean rooms and facilities. Beautiful grounds and resort.
Clean rooms and facilities. Beautiful grounds and resort.
4
Alina Gabriela
28 avr. 2023
·
A séjourné 9 nuits
We are frequent guests at the Bahia principe sian kaan having stayed 10 times at the sian kaan and 20plus times at Bahia principe. This was by far the most disappointing stay. The property is in need of renovation.the rooms are not cleaned properly (dirty floors, towels left in a pile in the landing for days, dishes from room service left out for days, old worn out linens). I reviewed the condition after checkin as disappointing and was harassed verbally by a guest services rep, who showed up at dinner demanding that I tell him what the problem was (very aggressive demanding why I gave a negative review). We received a fruit basket and a bottle of sparkling wine after this encounter but it was a harassing incident at the restaurant. Our best experience was at the buffet where service continues to be outstanding. Most of our days were spent on the Akumal side where the pools were cleaner and the meals were better. Our a la carte experiences were good, however the quality of food served has declined. Employees are working hard at the restaurants, but management and especially guest services reps need to make the guests feel welcome, not intimidated. Definitely not the experience we’ve had in previous visits. Time for an update of the property and of the management. The day before we left we were cut off from room access (they said the battery on the lock had died) and wifi was cut off. The room on the day before leaving was not cleaned, appeared that we were no longer guests
We are frequent guests at the Bahia principe sian kaan having stayed 10 times at the sian kaan and 20plus times at Bahia principe. This was by far the most disappointing stay. The property is in need of renovation.the rooms are not cleaned properly (dirty floors, towels left in a pile in the landing for days, dishes from room service left out for days, old worn out linens). I reviewed the condition after checkin as disappointing and was harassed verbally by a guest services rep, who showed up at dinner demanding that I tell him what the problem was (very aggressive demanding why I gave a negative review). We received a fruit basket and a bottle of sparkling wine after this encounter but it was a harassing incident at the restaurant. Our best experience was at the buffet where service continues to be outstanding. Most of our days were spent on the Akumal side where the pools were cleaner and the meals were better. Our a la carte experiences were good, however the quality of food served has declined. Employees are working hard at the restaurants, but management and especially guest services reps need to make the guests feel welcome, not intimidated. Definitely not the experience we’ve had in previous visits. Time for an update of the property and of the management. The day before we left we were cut off from room access (they said the battery on the lock had died) and wifi was cut off. The room on the day before leaving was not cleaned, appeared that we were no longer guests
6
Keiviyon Deivon
17 juil. 2024
·
A séjourné 3 nuits
It was nice enough but I probably would not book again. The room was not fully clean upon entering and the Jacuzzi on our roof was also dirty. The staff was nice and they did clean it but it was not the best first impression.
It was nice enough but I probably would not book again. The room was not fully clean upon entering and the Jacuzzi on our roof was also dirty. The staff was nice and they did clean it but it was not the best first impression.
8
CHRISSIE
8 févr. 2024
·
First time to this area of Mexico. Staff are very pleasant. Room was clean but didbhave that wet musty smell. Pools were very clean. Entertainment guides were very fun and energetic.
First time to this area of Mexico. Staff are very pleasant. Room was clean but didbhave that wet musty smell. Pools were very clean. Entertainment guides were very fun and energetic.
2
Marques
17 oct. 2023
·
A séjourné 5 nuits
My stay at Bahia Principe Luxury Sian Ka'an from October 11-13 was marred by several issues. The room had bugs, and when I raised this concern, they offered to fumigate, which was not a pleasant solution. The quality of food was disappointing, as they served recycled leftovers repeatedly. The transportation within the resort using the trolley system was time-consuming, taking 20-30 minutes to reach amenities. The jacuzzi showed signs of rust, and upon arrival, a strong paint smell was present. My friends and I had planned to celebrate their anniversary and another friend's birthday, but due to these issues, we were all compelled to leave early. Our overall experience was far from luxury.
My stay at Bahia Principe Luxury Sian Ka'an from October 11-13 was marred by several issues. The room had bugs, and when I raised this concern, they offered to fumigate, which was not a pleasant solution. The quality of food was disappointing, as they served recycled leftovers repeatedly. The transportation within the resort using the trolley system was time-consuming, taking 20-30 minutes to reach amenities. The jacuzzi showed signs of rust, and upon arrival, a strong paint smell was present. My friends and I had planned to celebrate their anniversary and another friend's birthday, but due to these issues, we were all compelled to leave early. Our overall experience was far from luxury.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et relaxantes, mais semblent datées, avec des remarques récurrentes concernant une climatisation irrégulière, des oreillers plats ou des lits fermes, du bruit près des animations ou des chantiers, et l'absence d'ascenseurs pour les étages supérieurs. Les jacuzzis sur le toit ou dans le jardin peuvent manquer d'intimité ou être hors service.
Avis de voyageur à ce sujet
8
Ali
28 avr. 2025
·
A séjourné 5 nuits
The property was awesome, just a bit too much walking for me. The rooms and infrastructure itself could be updated. The mattresses must be replaced and the hot tubs in the penthouse should be updated as well.
The property was awesome, just a bit too much walking for me. The rooms and infrastructure itself could be updated. The mattresses must be replaced and the hot tubs in the penthouse should be updated as well.
8
Claudia
16 nov. 2023
·
A séjourné 3 nuits
Habitaciones poco remodeladas
Habitaciones poco remodeladas
8
Nakita
15 oct. 2025
·
A séjourné 4 nuits
It was freezing so I called the concierge and they told me the heat didn’t work. I don’t enjoy being cold at night so I was cold and stuffy. My room also didn’t have a tub and I like to take baths on vacation. I had to let the hot water run for 15 minutes. All in all a great stay but some hiccups.
It was freezing so I called the concierge and they told me the heat didn’t work. I don’t enjoy being cold at night so I was cold and stuffy. My room also didn’t have a tub and I like to take baths on vacation. I had to let the hot water run for 15 minutes. All in all a great stay but some hiccups.
10
SPENCER CLAYTON DE
25 févr. 2024
·
A séjourné 4 nuits
Loved the roof top jacuzzi we had as part of our room...sunshine by day, starlight by night.
Loved the roof top jacuzzi we had as part of our room...sunshine by day, starlight by night.
6
Angela Camille
18 mai 2025
·
A séjourné 9 nuits
Staff was friendly and helpful. Though it does need to be stated there are no elevators because there are quite a few stairs to the 3rd floor
Staff was friendly and helpful. Though it does need to be stated there are no elevators because there are quite a few stairs to the 3rd floor
6
Dr. Michelle
28 juin 2025
·
A séjourné 5 nuits
The property was fine, but not what I was expecting. First, I booked this hotel for the garden suite based on the pics of a secluded garden hot tub and private lounging area. The pictures were not an accurate representation of the space AT ALL. There is no privacy or secluded area. The hot tub was very much in the open for all other guests or staff to see, so we never even the space. When we got to the room I called downstairs to ask why it looked nothing like the pictures and was told “we don’t control what pictures Expedia uses.” The room was ok. The bed wasn’t great, pillows were awful and towels were scratchy. The thermostat in the room never dropped below 22 C (71.6 F), no matter how low we set it. Most times the temp was between 22.5-23.5 C (72.5-74.3F). It legitimately took 10 minutes for the shower to come to temp. None of this was terrible, but it’s also not “luxury.” The service at the hotel was NOT what I’ve come to expect from travel in Mexico. I return to Mexico again and again for the genuine warmth and hospitality of the people. While several of the staff members were very nice, there was a general apathy and even curtness among many members, especially front desk. Several times I asked about amenities or logistics and was either given the wrong info or flat out told “I don’t know” with no attempt to find out. The property is beautiful, quiet, & safe. Pools are stunning. Food was fine. Overall it was fine but I won’t stay there again.
The property was fine, but not what I was expecting. First, I booked this hotel for the garden suite based on the pics of a secluded garden hot tub and private lounging area. The pictures were not an accurate representation of the space AT ALL. There is no privacy or secluded area. The hot tub was very much in the open for all other guests or staff to see, so we never even the space. When we got to the room I called downstairs to ask why it looked nothing like the pictures and was told “we don’t control what pictures Expedia uses.” The room was ok. The bed wasn’t great, pillows were awful and towels were scratchy. The thermostat in the room never dropped below 22 C (71.6 F), no matter how low we set it. Most times the temp was between 22.5-23.5 C (72.5-74.3F). It legitimately took 10 minutes for the shower to come to temp. None of this was terrible, but it’s also not “luxury.” The service at the hotel was NOT what I’ve come to expect from travel in Mexico. I return to Mexico again and again for the genuine warmth and hospitality of the people. While several of the staff members were very nice, there was a general apathy and even curtness among many members, especially front desk. Several times I asked about amenities or logistics and was either given the wrong info or flat out told “I don’t know” with no attempt to find out. The property is beautiful, quiet, & safe. Pools are stunning. Food was fine. Overall it was fine but I won’t stay there again.
6
Phyllis
13 mai 2025
·
A séjourné 9 nuits
Isabell and Camila with customer service were very helpful. The food and service at the resort is excellent. We were very disappointed that we paid for a Junior Suite Superior which is advertised as 603sq ft but were assigned a smaller regular Junior Suite 495 sq ft. After 5 days of discussions with the front desk we were finally moved to a 603 sq ft room. It was very unpleasant to deal with and a poor start to our vacation. There is construction directly behind some of the buildings and the gas powered leaf blower starts up about 7:30 every morning. Sleeping in was out of the question. There is also major construction going on at the Akumal section which is where the Sian Kaan beach section is so very noisy there. The infinity pool at Akumal was a lovely place to spend our days. The carts ran regular to shuttle you to the beach or a la carte restaurants at the other sections of the resort. Other than not getting the room we paid for it was a good vacation.
Isabell and Camila with customer service were very helpful. The food and service at the resort is excellent. We were very disappointed that we paid for a Junior Suite Superior which is advertised as 603sq ft but were assigned a smaller regular Junior Suite 495 sq ft. After 5 days of discussions with the front desk we were finally moved to a 603 sq ft room. It was very unpleasant to deal with and a poor start to our vacation. There is construction directly behind some of the buildings and the gas powered leaf blower starts up about 7:30 every morning. Sleeping in was out of the question. There is also major construction going on at the Akumal section which is where the Sian Kaan beach section is so very noisy there. The infinity pool at Akumal was a lovely place to spend our days. The carts ran regular to shuttle you to the beach or a la carte restaurants at the other sections of the resort. Other than not getting the room we paid for it was a good vacation.
8
Ashley
19 juin 2024
·
A séjourné 3 nuits
Its a beautiful property a little dated rooms weren't as cool until the sun went down. Bet the staff was very kind and helpful. I would revisit and recommend this place to family and friends.
Its a beautiful property a little dated rooms weren't as cool until the sun went down. Bet the staff was very kind and helpful. I would revisit and recommend this place to family and friends.
10
Eric
19 févr. 2025
·
A séjourné 4 nuits
The staff were amazing and very helpful. Food was excellent. Our room was musty and dated. A great resort but try to stay in the more updated areas of the resort.
The staff were amazing and very helpful. Food was excellent. Our room was musty and dated. A great resort but try to stay in the more updated areas of the resort.
6
Tyrell
15 juin 2025
·
A séjourné 4 nuits
The property is nice.. the rooms could be updated and cleaned a little better. For this to be a 5 star resort I was expecting the room to be a little cleaner.
The property is nice.. the rooms could be updated and cleaned a little better. For this to be a 5 star resort I was expecting the room to be a little cleaner.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour son amabilité, son attention et son aide, avec de nombreuses mentions spéciales. Une minorité signale une assistance à la réception incohérente, des erreurs de réservation ou une pression occasionnelle pour les timeshares.
Avis de voyageur à ce sujet
10
Greg
15 nov. 2025
·
A séjourné 4 nuits
Service good and staff very friendly and helpful.
Service good and staff very friendly and helpful.
4
navjot
28 mai 2025
·
A séjourné 4 nuits
Notified star experience. Not one staff member knows anything that’s happening on the property. They don’t even know where the buffet time begins or ends.
Notified star experience. Not one staff member knows anything that’s happening on the property. They don’t even know where the buffet time begins or ends.
8
David
12 déc. 2022
·
A séjourné 10 nuits
Overall, we enjoyed the facilities and the a la carte restaurants. That said, I was unable to sign into their app that you need to use to book the a la carte restaurant so booking them was a disaster and the Guest Services team was unable to help solve the issue
Overall, we enjoyed the facilities and the a la carte restaurants. That said, I was unable to sign into their app that you need to use to book the a la carte restaurant so booking them was a disaster and the Guest Services team was unable to help solve the issue
10
Karen
13 oct. 2025
·
A séjourné 7 nuits
The staff all went out of their way to go above and beyond and they really helped us with our shuttle issues from another company.
The staff all went out of their way to go above and beyond and they really helped us with our shuttle issues from another company.
10
Shawn Gregory
14 nov. 2025
·
A séjourné 5 nuits
This was my first time to Mexico, I will start by saying, We Will Be Back. For the hotel, the staff was exceptionally friendly. I would suggest seeking out Eduardo in the main lobby. Very knowledgeable friendly and helpful, but everyone was. We were at the back of the complex, near the party pool. All of the guests were friendly, polite and everyone seemed to get along well. The hotel was very clean and tidy. We ate mainly at the Cenote Snack bar, because it was convenient, and the food selection was quite adequate. In fact, the hotel was the only place we ate. There are more options, but we didnt need them. Quite frankly, we never made it in 5 days to anywhere else, because we were quite content at the hotel. We did take Eduardo's advice and go to Chichen Itza...that needs a whole review to itself! My only real suggestion is take plenty of cash. We like to tip, and getting cash from atms never happened because all our credit cards have securities on them even after informing all of them we were going. We could use the cards, but at no point in 9 attempts were we able to pull cash either from credit nor debit cards. We were there 7Nov to 13Nov, personally being a shoulder month, it was beautiful, not to hot but not cold either. It did rain a coupke of days, but temps in upper 70s to low 80s made the rain pleasant and enjoyable.
This was my first time to Mexico, I will start by saying, We Will Be Back. For the hotel, the staff was exceptionally friendly. I would suggest seeking out Eduardo in the main lobby. Very knowledgeable friendly and helpful, but everyone was. We were at the back of the complex, near the party pool. All of the guests were friendly, polite and everyone seemed to get along well. The hotel was very clean and tidy. We ate mainly at the Cenote Snack bar, because it was convenient, and the food selection was quite adequate. In fact, the hotel was the only place we ate. There are more options, but we didnt need them. Quite frankly, we never made it in 5 days to anywhere else, because we were quite content at the hotel. We did take Eduardo's advice and go to Chichen Itza...that needs a whole review to itself! My only real suggestion is take plenty of cash. We like to tip, and getting cash from atms never happened because all our credit cards have securities on them even after informing all of them we were going. We could use the cards, but at no point in 9 attempts were we able to pull cash either from credit nor debit cards. We were there 7Nov to 13Nov, personally being a shoulder month, it was beautiful, not to hot but not cold either. It did rain a coupke of days, but temps in upper 70s to low 80s made the rain pleasant and enjoyable.
4
Alina Gabriela
28 avr. 2023
·
A séjourné 9 nuits
We are frequent guests at the Bahia principe sian kaan having stayed 10 times at the sian kaan and 20plus times at Bahia principe. This was by far the most disappointing stay. The property is in need of renovation.the rooms are not cleaned properly (dirty floors, towels left in a pile in the landing for days, dishes from room service left out for days, old worn out linens). I reviewed the condition after checkin as disappointing and was harassed verbally by a guest services rep, who showed up at dinner demanding that I tell him what the problem was (very aggressive demanding why I gave a negative review). We received a fruit basket and a bottle of sparkling wine after this encounter but it was a harassing incident at the restaurant. Our best experience was at the buffet where service continues to be outstanding. Most of our days were spent on the Akumal side where the pools were cleaner and the meals were better. Our a la carte experiences were good, however the quality of food served has declined. Employees are working hard at the restaurants, but management and especially guest services reps need to make the guests feel welcome, not intimidated. Definitely not the experience we’ve had in previous visits. Time for an update of the property and of the management. The day before we left we were cut off from room access (they said the battery on the lock had died) and wifi was cut off. The room on the day before leaving was not cleaned, appeared that we were no longer guests
We are frequent guests at the Bahia principe sian kaan having stayed 10 times at the sian kaan and 20plus times at Bahia principe. This was by far the most disappointing stay. The property is in need of renovation.the rooms are not cleaned properly (dirty floors, towels left in a pile in the landing for days, dishes from room service left out for days, old worn out linens). I reviewed the condition after checkin as disappointing and was harassed verbally by a guest services rep, who showed up at dinner demanding that I tell him what the problem was (very aggressive demanding why I gave a negative review). We received a fruit basket and a bottle of sparkling wine after this encounter but it was a harassing incident at the restaurant. Our best experience was at the buffet where service continues to be outstanding. Most of our days were spent on the Akumal side where the pools were cleaner and the meals were better. Our a la carte experiences were good, however the quality of food served has declined. Employees are working hard at the restaurants, but management and especially guest services reps need to make the guests feel welcome, not intimidated. Definitely not the experience we’ve had in previous visits. Time for an update of the property and of the management. The day before we left we were cut off from room access (they said the battery on the lock had died) and wifi was cut off. The room on the day before leaving was not cleaned, appeared that we were no longer guests
10
Rachel
2 nov. 2025
·
A séjourné 4 nuits
Great service from Faustino, Anata, Camila from Guest Experience, and Ana. They truly made our stay enjoyable very attentive and welcoming!
Great service from Faustino, Anata, Camila from Guest Experience, and Ana. They truly made our stay enjoyable very attentive and welcoming!
2
Crystal
9 déc. 2024
·
A séjourné 6 nuits
Our room was right above the bar and our whole room vibrated every night until 11:00. During the day all we could here was a loud clunking from the HVAC. We went for a peaceful getaway and were miserable. The pictures are deceiving. We were nowhere near the beach. The room itself was nice but the noise ruined our entire vacation. The cleaning staff was great. Very nice and friendly. They tried to sell us a timeshare the entire trip. Every time we went through the lobby we had someone coming up to us to sell their timeshare. We will never go to another Bahia principe property again.
Our room was right above the bar and our whole room vibrated every night until 11:00. During the day all we could here was a loud clunking from the HVAC. We went for a peaceful getaway and were miserable. The pictures are deceiving. We were nowhere near the beach. The room itself was nice but the noise ruined our entire vacation. The cleaning staff was great. Very nice and friendly. They tried to sell us a timeshare the entire trip. Every time we went through the lobby we had someone coming up to us to sell their timeshare. We will never go to another Bahia principe property again.
10
hasan
12 mai 2025
·
A séjourné 7 nuits
The lobby staff was amazing!!! Especially Camila and Armando and Rodrigo with guest services they were absolutely amazing. Everything at the resort was outstanding and great, food, the experience, staff, hotel room everything was amazing. I will definitely be coming back with my family.
The lobby staff was amazing!!! Especially Camila and Armando and Rodrigo with guest services they were absolutely amazing. Everything at the resort was outstanding and great, food, the experience, staff, hotel room everything was amazing. I will definitely be coming back with my family.
10
Jazmin Lorena Garcia
1 juin 2025
·
A séjourné 8 nuits
Best service of my life best time of my life special shout out to deysi and Italia.
Best service of my life best time of my life special shout out to deysi and Italia.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre isolé en pleine jungle, éloigné de la plage, qui nécessite une navette de 10 à 15 minutes ; l'accès aux autres propriétés Bahia élargit les possibilités. Plusieurs personnes notent des sections rocheuses sur la plage, mais trouvent la zone pratique pour les excursions.
Avis de voyageur à ce sujet
8
dan
13 févr. 2025
·
A séjourné 7 nuits
The resort was quite, us in our 30s joked about it being the 65 community with only a few visitors being 40s and under. The resort being away from the beach was a nice change as the buildings are spread out through the jungle a bit making for a peaceful stay. The complex as a whole is massive, maybe largest in Quintana Roo? We never got to everything, probably needed a 2 week stay for that. Couple of the other resorts were a younger population but disapeared by 10pm. We often had to cross the road as so many things we were wanting to do were on the other resorts. Shuttle is convenient until maybe 10pm then we had long wait times from Hacienda to come back to our resort, maybe 30 min a couple nights. I would suggest having the first shuttle radio for you're ride as it seemed to never come otherwise. Biggest drawback for us i think was the dinners. We were auto booked 5 dinners, 3 japanese (same one 2 of those times) and 2 others. We had issues with the app getting in to change times and even 10 days in advace was nearly impossible to get a dinner we would like. Front desk did get us into one of the restaurants we all wanted to go to while there. Most dinners were after 8pm as we couldn't change so missed most of the shows. 2nd drawback for us was the staff didn't seem to have the best English. Had a lot of mix ups in ordering drinks and food when asking to deviate from the exact menu listing. Not a huge deal, we just dont speak much spanish (working on it slowly).
The resort was quite, us in our 30s joked about it being the 65 community with only a few visitors being 40s and under. The resort being away from the beach was a nice change as the buildings are spread out through the jungle a bit making for a peaceful stay. The complex as a whole is massive, maybe largest in Quintana Roo? We never got to everything, probably needed a 2 week stay for that. Couple of the other resorts were a younger population but disapeared by 10pm. We often had to cross the road as so many things we were wanting to do were on the other resorts. Shuttle is convenient until maybe 10pm then we had long wait times from Hacienda to come back to our resort, maybe 30 min a couple nights. I would suggest having the first shuttle radio for you're ride as it seemed to never come otherwise. Biggest drawback for us i think was the dinners. We were auto booked 5 dinners, 3 japanese (same one 2 of those times) and 2 others. We had issues with the app getting in to change times and even 10 days in advace was nearly impossible to get a dinner we would like. Front desk did get us into one of the restaurants we all wanted to go to while there. Most dinners were after 8pm as we couldn't change so missed most of the shows. 2nd drawback for us was the staff didn't seem to have the best English. Had a lot of mix ups in ordering drinks and food when asking to deviate from the exact menu listing. Not a huge deal, we just dont speak much spanish (working on it slowly).
4
Shanethia
28 mai 2025
·
A séjourné 2 nuits
When we arrived they had our room in the club house area, which was away from the resort, nothing in the area, the pool was under construction. Didn’t like the room, so I had them give has another room outside the pool area in the main resort. The resort room was hot, the AC didn’t blow cool throughout the day. So if you wanted to take a nap you would sweat and be uncomfortable. FYI no beach you have to take a shuttle to another resort Akmul to enjoy the beach. We definitely wouldn’t recommend this resort, unless you are older and just want to do nothing but lounge around.
When we arrived they had our room in the club house area, which was away from the resort, nothing in the area, the pool was under construction. Didn’t like the room, so I had them give has another room outside the pool area in the main resort. The resort room was hot, the AC didn’t blow cool throughout the day. So if you wanted to take a nap you would sweat and be uncomfortable. FYI no beach you have to take a shuttle to another resort Akmul to enjoy the beach. We definitely wouldn’t recommend this resort, unless you are older and just want to do nothing but lounge around.
8
Geronimo Luna
24 mai 2023
·
A séjourné 6 nuits
Scenery was beautiful and clean. Felt resort was too far from the beach, but trolly are very helpful
Scenery was beautiful and clean. Felt resort was too far from the beach, but trolly are very helpful
10
Ivan
23 janv. 2025
·
A séjourné 6 nuits
Overall, we enjoyed the property. It's certainly far from the beach but the carts that the resort offers for going/coming are great. As usual, the service from the staff is what makes coming to this places worth visiting. We are definitively staying again.
Overall, we enjoyed the property. It's certainly far from the beach but the carts that the resort offers for going/coming are great. As usual, the service from the staff is what makes coming to this places worth visiting. We are definitively staying again.
10
Dmitriy
3 janv. 2023
·
A séjourné 9 nuits
I likes everything, food, property, which like in the middle of the jungle. Adult only beach very safe to swim at any weather condition, because it has stone jetty / walls. To go on the beach, you have to take a shuttle. They have a small outdoor gum, it called jungle gum. Cell phone service not good inside of the room. You have to go lobby or find spots around pools for better service.
I likes everything, food, property, which like in the middle of the jungle. Adult only beach very safe to swim at any weather condition, because it has stone jetty / walls. To go on the beach, you have to take a shuttle. They have a small outdoor gum, it called jungle gum. Cell phone service not good inside of the room. You have to go lobby or find spots around pools for better service.
8
Anthony
31 janv. 2024
·
A séjourné 3 nuits
Bahia Principe Sian Kahn is a well kept property. The ala carte dining reservation process puts last minute travelers at a disadvantage to book. The trolley says it runs every 10 minutes but this is untrue. It’s more like every 30 minutes. The restaurants were inconsiderate when we arrived late due to the trolleys. The restaurants eventually accommodated us but made it seem as though we were inconveniencing them. The app needs some updates to allow space for the guests to enter modifications to the food items. It was an ordeal to get french toast with no strawberries on it and a side of bacon. In two attempts on two different days, the kitchen never got it right.
Bahia Principe Sian Kahn is a well kept property. The ala carte dining reservation process puts last minute travelers at a disadvantage to book. The trolley says it runs every 10 minutes but this is untrue. It’s more like every 30 minutes. The restaurants were inconsiderate when we arrived late due to the trolleys. The restaurants eventually accommodated us but made it seem as though we were inconveniencing them. The app needs some updates to allow space for the guests to enter modifications to the food items. It was an ordeal to get french toast with no strawberries on it and a side of bacon. In two attempts on two different days, the kitchen never got it right.
8
Marie
2 févr. 2024
·
A séjourné 7 nuits
Fantastic staff. Great evening entertainment. Would look at staying at one of the other properties closer to the beach next time.
Fantastic staff. Great evening entertainment. Would look at staying at one of the other properties closer to the beach next time.
10
Luis A
28 mai 2025
·
A séjourné 3 nuits
This hotel is only a “branch” of what’s offered. Bahia Principe has a couple of other locations that are interconnected here and the best part is, that you can enjoy their amenities even if you aren’t staying at the hotel! Their location is great. You’re staying in the jungle and still get to reconnect with nature. Food was delicious at their buffet and they even have a 24-hour restaurant that also had great food. There’s so much to do here, and would 1000% stay here again. My only downside is that I wish there was more advertisement on the events or shows happening. They have an awesome app, and maybe it was just for me but it wouldn’t load any information. If there are postings of scheduled events/shows that would be awesome. And if there was, maybe front desk can include this during check-in. Like I mentioned, there was so much to do and having this information available makes it incredibly easy to plan. Instead of finding out last minute. :) this hotel was truly a great experience and would recommend it to anyone. It is right in the middle of Tulum and Cancun but secluded enough to avoid the high traffic of tourists. Theres wildlife roaming the area which is a great plus for anyone looking to reconnect with nature.
This hotel is only a “branch” of what’s offered. Bahia Principe has a couple of other locations that are interconnected here and the best part is, that you can enjoy their amenities even if you aren’t staying at the hotel! Their location is great. You’re staying in the jungle and still get to reconnect with nature. Food was delicious at their buffet and they even have a 24-hour restaurant that also had great food. There’s so much to do here, and would 1000% stay here again. My only downside is that I wish there was more advertisement on the events or shows happening. They have an awesome app, and maybe it was just for me but it wouldn’t load any information. If there are postings of scheduled events/shows that would be awesome. And if there was, maybe front desk can include this during check-in. Like I mentioned, there was so much to do and having this information available makes it incredibly easy to plan. Instead of finding out last minute. :) this hotel was truly a great experience and would recommend it to anyone. It is right in the middle of Tulum and Cancun but secluded enough to avoid the high traffic of tourists. Theres wildlife roaming the area which is a great plus for anyone looking to reconnect with nature.
8
Iyana
25 mars 2024
·
A séjourné 4 nuits
Beautiful property, amazing staff, great location for excursions and relaxing.
Beautiful property, amazing staff, great location for excursions and relaxing.
10
Robert Randal
2 mars 2024
·
A séjourné 7 nuits
The property was very unique as it was set into the natural environment. The birds and foliage were beautiful. Short transport to the beach
The property was very unique as it was set into the natural environment. The birds and foliage were beautiful. Short transport to the beach
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité est variable : certains apprécient les buffets et les options à la carte, tandis que d'autres trouvent la nourriture médiocre ou tiède et les boissons faibles ; il peut être difficile d'obtenir une réservation pour le dîner et le snack bar ouvert 24h/24 reçoit des avis mitigés.
Avis de voyageur à ce sujet
6
Stephen
27 nov. 2025
·
A séjourné 14 nuits
Buffet food could be significantly improved. Restaurant booking process was not great with all bookings being filled before arriving. It was a nice resort but did not meet the premium price level
Buffet food could be significantly improved. Restaurant booking process was not great with all bookings being filled before arriving. It was a nice resort but did not meet the premium price level
8
Kristy
20 mars 2025
·
A séjourné 7 nuits
Second time at this resort. Loved everything!! Did notice longer wait times for trolley service.
Second time at this resort. Loved everything!! Did notice longer wait times for trolley service.
10
Noah
22 avr. 2025
·
A séjourné 4 nuits
Loved the staff and the amenities, The Mediterranean restaurant and the 24/7 restaurant were God awful, but the Japanese and the seafood place were incredible. Very positive experience overall especially for a first timer. Would go back. The property was a tad bit outdated, but still good.
Loved the staff and the amenities, The Mediterranean restaurant and the 24/7 restaurant were God awful, but the Japanese and the seafood place were incredible. Very positive experience overall especially for a first timer. Would go back. The property was a tad bit outdated, but still good.
10
Lynette
25 oct. 2025
·
A séjourné 5 nuits
Air con is set, changing is an illusion but it stayed cool enough. The property is beautiful and the staff is super friendly. The accommodation was roomy, comfy, and clean. The food was good considering it’s an all inclusive. I really enjoyed my stay and recommend this resort.
Air con is set, changing is an illusion but it stayed cool enough. The property is beautiful and the staff is super friendly. The accommodation was roomy, comfy, and clean. The food was good considering it’s an all inclusive. I really enjoyed my stay and recommend this resort.
8
Arlene
18 mars 2023
·
A séjourné 14 nuits
I liked that it was adult only! The shuttle system is wonderful, we never had to wait more than 5 minutes and most times the shuttle driver dropped us right in front of whichever restaurant we had booked. Of all the choices for a la carte restaurants, I was disappointed that only two would be somewhere I would go back to. The buffet was somewhat predictable and unfortunately most of the entrees were lukewarm or downright cold. Having said that we always found something to eat. The staff however were amazing! Friendly, helpful, always available if we had questions. Also Mariana at the Bahia excursion desk was outstanding. She made sure we knew exactly what to expect on each excursion we booked and we were never disappointed. The
I liked that it was adult only! The shuttle system is wonderful, we never had to wait more than 5 minutes and most times the shuttle driver dropped us right in front of whichever restaurant we had booked. Of all the choices for a la carte restaurants, I was disappointed that only two would be somewhere I would go back to. The buffet was somewhat predictable and unfortunately most of the entrees were lukewarm or downright cold. Having said that we always found something to eat. The staff however were amazing! Friendly, helpful, always available if we had questions. Also Mariana at the Bahia excursion desk was outstanding. She made sure we knew exactly what to expect on each excursion we booked and we were never disappointed. The
6
ANDRE
30 avr. 2025
·
A séjourné 4 nuits
Property needs to be upgraded , why come on vacation to have back pain from extremely uncomfortable bed , horrible small sleeping pillows. Jacuzzi room is a complete lie. Don’t let the pictures fool you jacuzzi is outside in the bushes, not usable smells HORRIBLE. Security watches you like a hawk , felt very restricted not free and friendly . Drinks are horrible watered down and super sweet. The food is the only thing that was really enjoyable. There are options for everyone. Will not be returning
Property needs to be upgraded , why come on vacation to have back pain from extremely uncomfortable bed , horrible small sleeping pillows. Jacuzzi room is a complete lie. Don’t let the pictures fool you jacuzzi is outside in the bushes, not usable smells HORRIBLE. Security watches you like a hawk , felt very restricted not free and friendly . Drinks are horrible watered down and super sweet. The food is the only thing that was really enjoyable. There are options for everyone. Will not be returning
6
RICARDO HERMILO TORRES
2 mai 2025
·
A séjourné 5 nuits
ya requiere mantenimiento, en el restaurante de buffete todos los dias presentaban practicamente los mismos platillos, una que otra cosa presentaban como para hacer alusion al tema de las cenas, baja calidad en la preparacion de los mismos. los restaurantes a la carta no todos los dias abren y cuando abren que ya no tienen lugares para reservar
ya requiere mantenimiento, en el restaurante de buffete todos los dias presentaban practicamente los mismos platillos, una que otra cosa presentaban como para hacer alusion al tema de las cenas, baja calidad en la preparacion de los mismos. los restaurantes a la carta no todos los dias abren y cuando abren que ya no tienen lugares para reservar
8
Larry
19 sept. 2023
·
A séjourné 4 nuits
All of the shared properties as well as ours at Sian Ka'an was super nice and all of the staff and facilities were super nice. The Sian Ka'an was very quiet and relaxed atmosphere compared to the other resorts if that matters to you. The Akumal and Tulum were more update and festive. Only negative for us was the food at the buffet style restaraunts as well as the 24 hour restaraunt was a little bit of a let down. Might be fine to others just didn't live up to what we were expecting. Overall, it was a positive experience.
All of the shared properties as well as ours at Sian Ka'an was super nice and all of the staff and facilities were super nice. The Sian Ka'an was very quiet and relaxed atmosphere compared to the other resorts if that matters to you. The Akumal and Tulum were more update and festive. Only negative for us was the food at the buffet style restaraunts as well as the 24 hour restaraunt was a little bit of a let down. Might be fine to others just didn't live up to what we were expecting. Overall, it was a positive experience.
8
Viniki
8 nov. 2025
·
A séjourné 4 nuits
The resort was great you have access to everything services was great staff was great always there to greet you and make sure stay was going well. On the other hand the food wasn’t good you have to make the best of it while you’re there.
The resort was great you have access to everything services was great staff was great always there to greet you and make sure stay was going well. On the other hand the food wasn’t good you have to make the best of it while you’re there.
10
Andrea
30 juil. 2024
·
A séjourné 4 nuits
We loved this resort the food needs to change its horrible at sian kann but the other resorts food was better … other than the food and the beverages the sodas taste weird every kind u get and the food choices was terrible
We loved this resort the food needs to change its horrible at sian kann but the other resorts food was better … other than the food and the beverages the sodas taste weird every kind u get and the food choices was terrible
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Julie
7 avr. 2026
·
A séjourné 3 nuits
Ce n’est pas un hôtel très luxueux mais c’est vraiment très bien. J’avais un accès VIP on m’a offert le surclassement sans frais, chambre spacieuse et confortable. L’accès aux autres Bahía, il y en a pour tous les goûts. et les restaurants un gros WOW j’ai tellement bien mangé. Juste pour cela considérant le prix payé c’était bien au delà de mes attentes. Je recommande sans hésitations je serais restée plus longtemps pour bien profiter de toutes les possibilités!
Ce n’est pas un hôtel très luxueux mais c’est vraiment très bien. J’avais un accès VIP on m’a offert le surclassement sans frais, chambre spacieuse et confortable. L’accès aux autres Bahía, il y en a pour tous les goûts. et les restaurants un gros WOW j’ai tellement bien mangé. Juste pour cela considérant le prix payé c’était bien au delà de mes attentes. Je recommande sans hésitations je serais restée plus longtemps pour bien profiter de toutes les possibilités!
10
Cynthia
1 févr. 2026
·
A séjourné 7 nuits
Ce qu me
Ce qu me
6
Patrick
7 févr. 2023
·
A séjourné 4 nuits
Parfait pour les golfeurs.Trop loin de la plage. Besoin de renos majeures. Bon service mais sans plus. Nourriture très ordinaireZ un 3 étoiles et demi.
Parfait pour les golfeurs.Trop loin de la plage. Besoin de renos majeures. Bon service mais sans plus. Nourriture très ordinaireZ un 3 étoiles et demi.
8
michel
20 janv. 2023
·
A séjourné 7 nuits
manque 2 jours d:air climitiser
manque 2 jours d:air climitiser
10
Claudianne
8 janv. 2023
·
A séjourné 19 363 nuits
Magnifique hôtel, situé en pleine nature. Le personnel est serviable, le buffet est varé et les restos à la carte sont délicieux. Le seul hic est que la plage est très petite et il y a beaucoup de roches. De plus, il faut prendre la navette pour se rendre à la plage, ce qui prend 10-15 minutes.
Magnifique hôtel, situé en pleine nature. Le personnel est serviable, le buffet est varé et les restos à la carte sont délicieux. Le seul hic est que la plage est très petite et il y a beaucoup de roches. De plus, il faut prendre la navette pour se rendre à la plage, ce qui prend 10-15 minutes.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-16: 200.00978811111452USD
- 2026-09-17: 200.09656724505615USD
- 2026-09-18: 200.44371881478884USD
- 2026-09-19: 202.8861818269043USD
- 2026-09-20: 200.00978811111452USD
- 2026-09-21: 200.43131679080201USD
- 2026-09-22: 202.8861818269043USD
- 2026-09-23: 203.12176773170472USD
- 2026-09-24: 202.8861818269043USD
- 2026-09-25: 206.69248210394287USD
- 2026-09-26: 206.69248210394287USD
- 2026-09-27: 202.8861818269043USD
- 2026-09-28: 212.57456238728332USD
- 2026-09-29: 202.8861818269043USD
- 2026-09-30: 202.8861818269043USD
- 2026-10-01: 202.8861818269043USD
- 2026-10-02: 211.9643407663727USD
- 2026-10-03: 202.8861818269043USD
- 2026-10-04: 202.8861818269043USD
- 2026-10-05: 206.69248210394287USD
- 2026-10-06: 211.9643407663727USD
- 2026-10-07: 209.9740611542511USD
- 2026-10-08: 210.9692009603119USD
- 2026-10-09: 202.8861818269043USD
- 2026-10-10: 210.9692009603119USD
- 2026-10-11: 209.9740611542511USD
- 2026-10-12: 211.9643407663727USD
- 2026-10-13: 211.9643407663727USD
- 2026-10-14: 210.9692009603119USD
- 2026-10-15: 202.8861818269043USD
- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: NO DATA
- 2026-10-19: NO DATA
- 2026-10-20: NO DATA
- 2026-10-21: NO DATA
- 2026-10-22: NO DATA
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: NO DATA
- 2026-10-26: NO DATA
- 2026-10-27: NO DATA
- 2026-10-28: NO DATA
- 2026-10-29: NO DATA
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: NO DATA
- 2026-11-02: NO DATA
- 2026-11-03: NO DATA
- 2026-11-04: NO DATA
- 2026-11-05: NO DATA
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: NO DATA
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: NO DATA
L'heure d'arrivée commence à 15:00 L'heure d'arrivée se termine à 23:59 L'heure de départ se termine à 12:00
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Restrictions d'enregistrement
Le départ tardif est disponible moyennant des frais supplémentaires (sous réserve de disponibilité) ;
Exigences d'âge
L'âge minimum des clients est de 18 ans
Animaux de compagnie
Les animaux d'assistance ne sont pas autorisés ; Les animaux de compagnie ne sont pas autorisés ;
Services de la réception
L'enregistrement et le départ sans contact sont disponibles ; Le personnel de la réception accueillera les clients à leur arrivée dans l'établissement. Les informations fournies par l'établissement peuvent être traduites à l'aide d'outils de traduction automatisés.
Identification
Une pièce d'identité avec photo délivrée par le gouvernement ainsi qu'une carte de crédit, une carte de débit ou un dépôt en espèces peuvent être exigés lors de l'enregistrement pour les frais accessoires ;
Politique concernant les enfants et les lits d'appoint
Des frais pour personne supplémentaire peuvent s'appliquer et varier selon la politique de l'établissement ; Cet établissement dispose d'espaces extérieurs, tels que des balcons, des patios ou des terrasses, qui peuvent ne pas être adaptés aux enfants ; si vous avez des inquiétudes, nous vous recommandons de contacter l'établissement avant votre arrivée pour confirmer qu'il peut vous accueillir dans une chambre appropriée ; Aucun lit bébé n'est disponible. Aucun lit d'appoint ou lit pliant n'est disponible.
Restauration
Savourez une cuisine internationale au Yal-ku, l'un des 4 restaurants de l'établissement, ou restez dans votre chambre et profitez du service d'étage disponible 24h/24. Lorsque vous avez besoin d'une boisson rafraîchissante, rendez-vous au bar de la piscine ou dans l'un des 4 bars/salons, ou dans l'un des 3 bars de plage. Un petit-déjeuner buffet offert est servi tous les jours de 7h00 à 10h30.
Frais et taxes obligatoires
Il vous sera demandé de payer les frais suivants à l'établissement. Les frais peuvent inclure les taxes applicables :
- Une taxe est imposée par la ville : 3,13 USD par hébergement, par nuit. Cette taxe ne s'applique pas aux enfants de moins de 12 ans.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Bar de la piscine
Petit-déjeuner en chambre
Distributeur automatique
Réservé aux adultes
Beach Sun Loungers
Snack Bar/Deli
Services
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Service de change
Coffre-fort
Location de vélos
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Bingo
Concierge Services
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Karaoké
Équitation
Canoë
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Parking
Parking
Navette aéroport
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit