Holiday Inn & Suites San Antonio Northwest by IHG

The staff, was preoccupied with their phones and conversations with other co-workers, I booked this hotel as they offered a free breakfast then while checking in the woman told me that since I booked with Hotels.com, I was not eligible for the breakfast and in fact had to pay for it. The hot tub that I asked where it was ( I was told it was outside -, which it was, but it was also broken and full of bugs and grime - which would have been nice to know before I made my way down there ready to soak my tired bones in my swimsuit). And the maids were knocking on my door even though I had a do not disturb sign on the door and well before the checkout time of 11:00. Overall a VERY POOR experience. Do yourself a favor and don't book here. There are other and better options not to far away.

This hotel needs a major refresh. Disgusting

Honestly, I will never be staying at this hotel again. It's probably the worst holiday I've ever stayed in. Besides the building looking like it's going to fall apart due to water damage. I was moved three different times and stayed in three different rooms on different floors, and each room had a problem of its own. The first was that the toilet was more like a rocking chair. And I asked to be moved, and they without question moved me. The second room I was in was larger. But look like it hadn't been clean since the hotel was open. And besides that, having to kill several roaches in my time there. It was also a bit unexpected and the third room was a suite as they changed me to that after I reviewed about the cleanliness in the overall air quality of that room. I was moved to the suite where it seemed clean. However, there was a large crack in the ceiling. The shower was a bit sketchy to use, and all in all my synopsis. Is this property has severe water damage. You can hear it when you turn the shower on or the sink.Even in the second room I was in there was water coming out of the countertop.In the kitchenette and the air conditioning was non-existent. The room was hotter than it was outside and there's a sign that says do not turn below 70. And I'm sorry, but I'm a man that likes my room at 69° and outside of the room issues, there was no restaurant on-site. They only did breakfast and it was subpar.no bar and not a safe area to be. The staff is awesome for sure. Rebuild.

Breakfast was not good at all especially for the high price.

Wonderful customer service no breakfast. Parking was very easy and manageable.