Name: L'Oasis de l'Île, Refuge Urbain
Address: 25, chemin des Iles Yale, Saint-Eustache, Canada, Saint-Eustache, Quebec, CA
Rating: 7.85

What guests think

Across recent reviews of L'Oasis de l'Île, Refuge Urbain, travellers highlight a peaceful island setting and relaxing spa areas, while noting dated facilities, inconsistent service with limited front-desk presence, and uneven cleanliness and upkeep.

Several guests found rooms clean and beds comfortable. Common complaints cite maintenance problems around pools and grounds, early closing times, and extra charges to use baths. Front-desk support is limited or absent late, though some staff are friendly, and breakfast quality and timing vary. Expect a tranquil setting with uneven operations and value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Spa and thermal baths are a key draw, but many reviews report extra fees to access them and early closing hours. Several mention maintenance issues and unkempt grounds, though some guests still enjoyed the outdoor facilities.

Related guest reviews

10

Christelle

Aug 5, 2024

·

Stayed 1 night

L’emplacement des chambres était très bien l’endroit était très belle aussi il y avait des spas et des sauna qui étaient très très apprécié mais il ferme à 8h ça je trouve ça tôt Pas mal Dernière fois que j’ai été dans un auberge c’était ouvert toute la nuit

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4

Frédéric

Jul 12, 2024

·

Stayed 1 night

Accueilli par un garçon à calotte nonchalant. L etat des tapis dans les couloirs laisse à désirer. Réparation de plâtre au plafond de la chambre n est pas terminée. Le spa et piscine qui ne sont pas inclus dans le pris de la chambre ferment à 19:45 et le prix est de 35$/ personne et 10$ de location pour les peignoirs.

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4

janie

Jan 20, 2024

·

Stayed 1 night

I got a good deal on Expedia but i thought the hot tubs outside were included, we had to pay an extra $80 for the baths , i think it should be included in the price!

8

Carole-Anne

Jul 15, 2024

·

Stayed 1 night

L'hébergement était génial mais le spa a besoin d'entretien

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8

Julie

Feb 13, 2023

·

Stayed 2 nights

Holes in the towels and sheets. Silence is not at all reinforced, so you have to let it go. Staff was lovely. Outdoor facilities were nice. Some pools will seriously damage your bathing suit.

2

Jules

Jul 6, 2024

·

Stayed 1 night

There was a fee of $70 a couple to use the pool and grounds

2

Lima

Jul 11, 2024

·

Stayed 1 night

Didn’t like this hotel, swimming charges more than you think, you are not allowed to walk in the backyard without paying for swimming pool.

6

Jemille

Aug 18, 2024

·

Stayed 1 night

The situation of the property is beautiful on a tiny island, but the bridge to get there was so narrow, I don't think a big SUV could get by without a scratch. The worst thing was the front desk girl, who was dressed very slovenly, and when we told her we'd be a little late she said that the front desk closed at 7:00 (or whenever - I can't remember now.) So we drove about 90 mph to get there. As we came huffing and puffing in, fearful the door would be locked, she airily told us that the front door is always unlocked and that she left our check-in sheet in our room. It would have been nice to have been told that when we called! The pools were filthy and the grounds were just very unkempt. I believe the "resort fee" was $38, but we were not interested in swimming or using the steam or sauna, so I was glad she did not charge us. The TV was the worst we've ever had to deal with. There were no instructions at all. It took at least 15 minutes, maybe even 30 to figure it out We strolled around the grounds and were astonished at what a mess they are. Several boards have been replaced on the front porch and ramp. Everything needs a good coat of paint.

4

Alexandre

Feb 12, 2023

·

Stayed 1 night

It’s a shame that they do not take better care of the property, everywhere you looked something was broken or about to break. Very quiet site and could be very peaceful but organisation of the work that needs to be done destroys it. The hot pools where still getting filled up when site was open, making 1 of them cool instead of hot, they came and clean a quiet area while we where in it. They are trying to improve the place, but too little effort and investment. Not worth it for the price

6

Annie

Jul 31, 2024

·

Stayed 2 nights

Nous avons été un peu déçu de l’état des lieux. Manque d’entretien coté spa, piscine et extérieur de la bâtisse. Chambre tout de même correcte et propre

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Cleanliness

Feedback on cleanliness is mixed: multiple guests found rooms very clean, while others reported issues like dirty pools, stained hallway carpets, water damage and mold, and areas needing a deep clean.

Related guest reviews

10

Eva

Jul 22, 2024

·

Stayed 2 nights

I love it so much I will definitely stay there next time The rooms smell nice and clean Everything clean

8

CATHERINE

Aug 4, 2024

·

Stayed 2 nights

Chambre très propre avec une odeur agréable. Nous avons apprécié les installations extérieures. Cependant le personnel à la réception n'est pas très chaleureux et certaines lacunes au check-in, ex ne pas mentionner que l'hôtel dispose d'une piscine et de bains scandinaves à l'extérieur, ni les horaires ni si compris dans le forfait.

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6

Martin

Jul 28, 2024

·

Stayed 1 night

Un peu déçu pour la propreté

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4

Denis

Aug 15, 2024

·

Stayed 1 night

terrible ! we were attribute a basement room. the floor was dry but clearly has been flooded and was wrapped. There was water on the bathroom floor. The bottom a the wall close to the toilet was showing water infiltration an mold...

8

Martine

Aug 4, 2023

·

Stayed 2 nights

Propre, bien entretenu, tranquille, beau décor.

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6

Jemille

Aug 18, 2024

·

Stayed 1 night

The situation of the property is beautiful on a tiny island, but the bridge to get there was so narrow, I don't think a big SUV could get by without a scratch. The worst thing was the front desk girl, who was dressed very slovenly, and when we told her we'd be a little late she said that the front desk closed at 7:00 (or whenever - I can't remember now.) So we drove about 90 mph to get there. As we came huffing and puffing in, fearful the door would be locked, she airily told us that the front door is always unlocked and that she left our check-in sheet in our room. It would have been nice to have been told that when we called! The pools were filthy and the grounds were just very unkempt. I believe the "resort fee" was $38, but we were not interested in swimming or using the steam or sauna, so I was glad she did not charge us. The TV was the worst we've ever had to deal with. There were no instructions at all. It took at least 15 minutes, maybe even 30 to figure it out We strolled around the grounds and were astonished at what a mess they are. Several boards have been replaced on the front porch and ramp. Everything needs a good coat of paint.

2

Leanna-marie

Aug 25, 2024

·

Stayed 2 nights

I did not like noting about this property it was filthy not maintained well service was terrible I was just not satisfied at all

4

Josee

Apr 14, 2024

·

Stayed 1 night

Would need a deep cleaning of carpets in the hallways and an update in furniture and would benefit in the painting f the rooms and hallways. The bed was comfortable and the room was clean.

6

Jean

Jul 15, 2024

·

Stayed 1 night

-Pas de sécurité la nuit -Petit déjeuner supposé être aux chambres mais pas avertis d'aller en salle à manger - chambre avec joint de plâtre pas réparé au plafond - grosses tâches sur les tapis des corridor

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10

Hao

Sep 18, 2022

·

Stayed 1 night

well managed very clean room the staffs are very helpful.

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Rooms

Rooms are generally quiet with comfortable beds, but decor and fixtures feel dated, with occasional maintenance issues noted.

Related guest reviews

6

Annie

Oct 21, 2024

·

Stayed 2 nights

Désuet

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8

Neha

Jul 19, 2024

·

Stayed 1 night

We liked the room and staff were friendly.

4

Frédéric

Jul 12, 2024

·

Stayed 1 night

Accueilli par un garçon à calotte nonchalant. L etat des tapis dans les couloirs laisse à désirer. Réparation de plâtre au plafond de la chambre n est pas terminée. Le spa et piscine qui ne sont pas inclus dans le pris de la chambre ferment à 19:45 et le prix est de 35$/ personne et 10$ de location pour les peignoirs.

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4

Stephan

Sep 5, 2024

·

Stayed 1 night

Dommage, mais cet hôtel a besoin de rénovations.

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4

Denis

Aug 15, 2024

·

Stayed 1 night

terrible ! we were attribute a basement room. the floor was dry but clearly has been flooded and was wrapped. There was water on the bathroom floor. The bottom a the wall close to the toilet was showing water infiltration an mold...

6

Jemille

Aug 18, 2024

·

Stayed 1 night

The situation of the property is beautiful on a tiny island, but the bridge to get there was so narrow, I don't think a big SUV could get by without a scratch. The worst thing was the front desk girl, who was dressed very slovenly, and when we told her we'd be a little late she said that the front desk closed at 7:00 (or whenever - I can't remember now.) So we drove about 90 mph to get there. As we came huffing and puffing in, fearful the door would be locked, she airily told us that the front door is always unlocked and that she left our check-in sheet in our room. It would have been nice to have been told that when we called! The pools were filthy and the grounds were just very unkempt. I believe the "resort fee" was $38, but we were not interested in swimming or using the steam or sauna, so I was glad she did not charge us. The TV was the worst we've ever had to deal with. There were no instructions at all. It took at least 15 minutes, maybe even 30 to figure it out We strolled around the grounds and were astonished at what a mess they are. Several boards have been replaced on the front porch and ramp. Everything needs a good coat of paint.

10

jessica

Mar 13, 2024

·

Stayed 1 night

Love how it is very private and romantic, beautiful property. Rooms are nice and beds comfortable

6

Vern

Aug 13, 2024

·

Stayed 1 night

The one thing that i wasnt thrilled about was no handsoap in the bathroom, or soap for the shower. The breakfast was average, and I was expecting a meat choice with the eggs. The coffee was not great. The young woman at the front desk didnt seem to onterested in service either. I will give it another chance in future when I'm back in the area and I hope to receive better value for the money spent. THe comfort of the bed was excellent though.

6

Jean

Jul 15, 2024

·

Stayed 1 night

-Pas de sécurité la nuit -Petit déjeuner supposé être aux chambres mais pas avertis d'aller en salle à manger - chambre avec joint de plâtre pas réparé au plafond - grosses tâches sur les tapis des corridor

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6

Ron

Aug 17, 2024

·

Stayed 1 night

Dated, the hotel had no bar of soap cause they ran out last week and no staff here at night … weird

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Service

Service is inconsistent: some staff are friendly or helpful, but many guests report poor reception, limited or absent front-desk coverage at night, and problems with communication, refunds, or deposit holds.

Related guest reviews

6

Claudette

Jul 4, 2024

·

Stayed 1 night

Aucune personne sur place après 20 heures et aucune réponse après 3 tentatives Porte d’entrée pas barrée Laisse seul dans cet établissement sans porte barrée avec deux personnes en bas que j’ai croisés deux hommes En haut croisé personne sur étage sur une île avec un pont étroit à une voix Oas sécuritaire et aucun support s’il arriverait quoi ce soir donc 911 Chambre très propre parcontre et déjeuner correct Pas accès à la piscine et sur votre site devrait avoir un signe de $ Jsi tente de vous joindre expédia et aucune réponse

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2

Nadia

Apr 20, 2024

·

Stayed 1 night

We bookend online and arrived at 11:30pm and nobody was there to great us and give us our room

2

SALLY

Oct 17, 2023

·

Stayed 1 night

Arrived to the hotel at 830pm - no one there and all areas locked up! Had to find another hotel for the night - really not impressed

6

Jemille

Aug 18, 2024

·

Stayed 1 night

The situation of the property is beautiful on a tiny island, but the bridge to get there was so narrow, I don't think a big SUV could get by without a scratch. The worst thing was the front desk girl, who was dressed very slovenly, and when we told her we'd be a little late she said that the front desk closed at 7:00 (or whenever - I can't remember now.) So we drove about 90 mph to get there. As we came huffing and puffing in, fearful the door would be locked, she airily told us that the front door is always unlocked and that she left our check-in sheet in our room. It would have been nice to have been told that when we called! The pools were filthy and the grounds were just very unkempt. I believe the "resort fee" was $38, but we were not interested in swimming or using the steam or sauna, so I was glad she did not charge us. The TV was the worst we've ever had to deal with. There were no instructions at all. It took at least 15 minutes, maybe even 30 to figure it out We strolled around the grounds and were astonished at what a mess they are. Several boards have been replaced on the front porch and ramp. Everything needs a good coat of paint.

6

Vern

Aug 13, 2024

·

Stayed 1 night

The one thing that i wasnt thrilled about was no handsoap in the bathroom, or soap for the shower. The breakfast was average, and I was expecting a meat choice with the eggs. The coffee was not great. The young woman at the front desk didnt seem to onterested in service either. I will give it another chance in future when I'm back in the area and I hope to receive better value for the money spent. THe comfort of the bed was excellent though.

2

j

Jun 16, 2023

·

Stayed 1 night

not what was advertised,,,deposit required more than than room charge,,,room in basement, all ammenities showed are all extra $$$ -no foods allowed even if you are on special diet and special meals. we requested refund as not staying and was refer to expedia for refund, no business card available to contact owner,,, receptionnist seem to have no ideas on anythings except run credit card on terminal,,, Left message to get contacted but nothings so far,,,,so i must assume got rip off of full charge....this is a money grab establissement.

4

corinne

Aug 26, 2024

·

Stayed 1 night

Service reçu à la réception = médiocre. Aucune salution à l'arrivée. Le jeune homme était sur son cell...Explications minimes...

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2

Andre

Mar 28, 2023

·

Stayed 1 night

Nous avons attendus 2 h téléphoner personne n’etait present. Nous avons du trouvé un autre hotel

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6

Ron

Aug 17, 2024

·

Stayed 1 night

Dated, the hotel had no bar of soap cause they ran out last week and no staff here at night … weird

4

Diane

Dec 15, 2022

·

Stayed 1 night

Le personnel était inexistant... ils étaient mélanger dans leur facturation et en plus on retenu un 200$ de dépot trop longtemps. Jai envoyé un courriel et on ma répondu que la gérante était en vacances alors mon 200$!!?. Tres décevant!!

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Location

Set on a small island with bridges, the hotel offers a peaceful, scenic escape near the city. Many guests value the tranquility and natural views.

Related guest reviews

10

Hammoud

Sep 17, 2024

·

Stayed 2 nights

A very quiet and sophisticated place I recommend visiting this

8

Manouchka

Jan 17, 2022

·

Stayed 2 nights

Un séjour paisible dans un endroit

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10

Ronald

May 22, 2024

·

Stayed 1 night

It is a very pictoroesque area located on an island The rates are very reasonable

10

Mark

May 27, 2024

·

Stayed 1 night

Great place to stay. You have to cross these two really cool little bridges to get there.

10

Kévin

Aug 19, 2024

·

Stayed 2 nights

Comme un coin de paradis à deux pas de la grande ville.

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10

Brigitte

Oct 8, 2022

·

Stayed 2 nights

Superbe endroit sur une île. Seul hôtel dans la forêt avec ses bains chauds à l’extérieur. Ainsi que le sauna et hamman, très agréable pour se relaxer. Possibilité de massages aussi.

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8

veronica

Oct 3, 2024

·

Stayed 2 nights

The bridge to go on the island made it really beautiful. A good carpenter and garden expert would make that place a 5 starts. I loved the fact that it was very quiet. The breakfast is delicious and satisfying. Eating with a view to the riverand the view was splendid .

8

Eric

Aug 7, 2024

·

Stayed 1 night

Definitely a great place to unwind. Calm little island. seems a little run down but all together good. We would return

10

Lyne

Apr 21, 2024

·

Stayed 1 night

Environnement champêtre

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10

Danielle

May 2, 2024

·

Stayed 1 night

A lovely hotel in a quiet setting

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Dining

Breakfast feedback is mixed—some found it delicious and enjoyed the dining room, while others reported average or poor quality, limited options, and late start times.

Related guest reviews

8

Diane

Dec 29, 2022

·

Stayed 2 nights

j'ai apprécié l'accès aux bains. et le fait de pouvoir marcher un peu sur le site et aussi en dehors du site. et le hamburger. par contre, les déjeuners sont à améliorer: les oeufs étaient froids, les saucisses fumées: c'est pas un bon choix. le café était bon.

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8

veronica

Oct 3, 2024

·

Stayed 2 nights

The bridge to go on the island made it really beautiful. A good carpenter and garden expert would make that place a 5 starts. I loved the fact that it was very quiet. The breakfast is delicious and satisfying. Eating with a view to the riverand the view was splendid .

6

Vern

Aug 13, 2024

·

Stayed 1 night

The one thing that i wasnt thrilled about was no handsoap in the bathroom, or soap for the shower. The breakfast was average, and I was expecting a meat choice with the eggs. The coffee was not great. The young woman at the front desk didnt seem to onterested in service either. I will give it another chance in future when I'm back in the area and I hope to receive better value for the money spent. THe comfort of the bed was excellent though.

8

Dania

Jan 30, 2023

·

Stayed 1 night

Pas assez de commodités. Pas d’options sans gluten au resto. Installations du spa en moyen état. Propreté du spa moyenne. Manque de chaleur dans les airs de détente.

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8

Jun

Aug 12, 2024

·

Stayed 2 nights

We love this great place to stay and enjoy the great breakfast!!

4

Yanick

Aug 10, 2023

·

Stayed 1 night

À mon arrivée à 19h00, plus de possibilités de souper sur place. Le lendemain matin, le déjeuner continental servi seulement à compter de 8h45... L'endroit est malheureusement défraichi.

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10

Rémi

Jun 25, 2024

·

Stayed 1 night

Super belle endroit propre et manger est bon

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8

Nathalie

Dec 23, 2022

·

Stayed 1 night

Déjeuner servi tard. Nous devions quitter tôt pour un rv médical. Heureusement, nous avons pu avoir, après qq tentatives, un yogourt, un muffin et un jus d'oranges apportés à notre chambre.

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8

Krasimira

Jun 23, 2024

·

Stayed 2 nights

Bonjour. Nous sommes contents de notre séjour, mais nous n'avons pas utilisé le spa, donc je ne peux pas donner mon commentaire là-dessus. Le déjeuner nous a plu, c'était très bien et la salle a manger est propre spacieuse avec musique relaxante. Le plus grand plus de l'hôtel c'est le travail extradinaire de la femme de chambre. Tout est très propre, blanche et c'est un confort agréable. Veuillez former par contre les réceptionnistes pour faire un meilleur accueil, expliquer plus, donner de l'info, au départ se renseigner si tout s'est bien passé... C'est le seul bémol mais c'est important.

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4

François

Jun 10, 2024

·

Stayed 1 night

Pas de déjeuner, pas conforme au code du batiment. Mauvais service. Bien dormi.

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L'Oasis de l'Île, Refuge Urbain

About this property

Location

Room options

Standard Room, 1 Queen Bed

Comfort Room, 2 Double Beds

Economy Room, 1 Queen Bed

Economy Room, 2 Double Beds

Superior Room

Comfort Room

Guest reviews of L'Oasis de l'Île, Refuge Urbain

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about L'Oasis de l'Île, Refuge Urbain