Hotel Koyo

Large, clean bath areas are appreciated, though several found the public onsen average and noted small maintenance gaps (e.g., dispensers and limited hair dryers). A free shuttle to the station helps, but some facilities and decor feel dated.

Rooms and shared spaces are kept very clean, and the baths are well maintained. Even where the exterior or some public areas feel older, cleanliness standards remain high.

Rooms are generally spacious and comfortable, with some refurbished spaces and enjoyable in room open air baths. Downsides include uninspiring views from some rooms (walls or parking), occasional nighttime noise, a tight Western style toilet, and bath temperatures needing adjustment.

Service is widely praised as warm, professional, and attentive, with thoughtful help at check in and during meals; multilingual support is noted. A few issues include rushed clearing at meals, a post stay billing error, and missing amenities after a room change.

Set on a hill and a little hard to reach, but a free shuttle links the hotel with the train station.

Meals earn strong praise for quality, variety, and regional flavors; both dinner courses and breakfast buffets are highlighted. A few found dinner service rushed or had concerns about specific dishes or formats, but overall satisfaction is high.