Meliá Casa Maya Cancún
243 US$
/nat
Gennemsnit for september
Vælg datoer for at se priser og tilgængelighed
243 US$
/nat
Gennemsnit for september
Gennemsnitlige månedlige priser
På Meliá Casa Maya Cancún ligger prisen pr. nat i gennemsnit på 243 US$ i den billigste måned (september) og 360 US$ i den dyreste måned (februar), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 333 US$ |
| februar | 360 US$ |
| marts | 352 US$ |
| april | 333 US$ |
| maj | 291 US$ |
| juni | 259 US$ |
| juli | 259 US$ |
| august | 320 US$ |
| september | 243 US$ |
| oktober | 260 US$ |
| november | 283 US$ |
| december | 333 US$ |
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sep. · 243 US$
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Dyrest: februar (ca. 360 US$)
Billigst: september (ca. 243 US$)
Om dette overnatningssted
Lad dig forkæle med massage, kropsbehandlinger og ansigtsbehandlinger på stedet. Du vil helt sikkert værdsætte de rekreative faciliteter, herunder 2 udendørs swimmingpools, et gratis vandland og en udendørs tennisbane. Dette overnatningsste...
Faciliteter
Lad dig forkæle med massage, kropsbehandlinger og ansigtsbehandlinger på stedet. Du vil helt sikkert værdsætte de rekreative faciliteter, herunder 2 udendørs swimmingpools, et gratis vandland og en udendørs tennisbane. Dette overnatningssted tilbyder desuden gratis trådløs internetadgang, concierge-tjenester og babysitning. Gæsterne kan få et lift til nærliggende destinationer med transportservicen (tillægsgebyr).
Forretningsfaciliteter
Gæsterne har blandt andet adgang til renseri/vaskeservice, en døgnåben reception og en flersproget medarbejderstab. Gratis selvstændig parkering er til rådighed på stedet.
Spisning
Få stillet sulten med lokale retter på Merkado, en af 4 restauranter på dette overnatningssted. Har du brug for en pause? Få en drink ved en af stedets 3 barer/lounger.
Værelser
Føl dig hjemme i et af de 260 værelser, der indeholder minibar og fladskærms-tv. Med gratis Wi-Fi kan du altid komme på nettet, og kabelkanaler sørger for underholdningen. Badeværelserne har bruser, gratis toiletartikler og hårtørrer. Faciliteter inkluderer telefoner og kaffe-/temaskiner, og rengøring udføres dagligt.
Lokation
Med et ophold ved Meliá Casa Maya Cancún i Cancún (Zona Hotelera) er du kun 1 minutters kørsel fra Langosta-stranden og 6 minutters kørsel fra Cancun Convention Center. Dette overnatningssted ved stranden ligger 7,9 km fra La Isla Butikscenter og 8,4 km fra Ultramar Ferry Puerto Juárez.
I nærheden
Nichupté-lagunen(0.1 mil)
Langosta-stranden(0.2 mil)
Escénica Tower(0.6 mil)
Tortuga-stranden(0.8 mil)
Teatro de Cancún(0.8 mil)
Tortugas Strand(1.1 mil)
Cancun-golfklubben ved Pok Ta Pok(1.6 mil)
Las Perlas Strand(1.6 mil)
Playa Ancha(2 mil)
Plaza Caracol-indkøbscentret(2.2 mil)
Puerto Cancún Marina Shoppingcenter(2.5 mil)
Caracol-stranden(2.7 mil)
UltraMar Færgeterminal(2.8 mil)
Cancun Convention Center(2.9 mil)
Gaviota Azul-stranden(3.1 mil)
Cancun, Quintana Roo (CUN-Cancun Intl.)(17 mil)
Tulum Intl. Lufthavn (TQO)(109 mil)
Parkering
Restaurant
Swimmingpool
Ikkerygerværelser
Roomservice
Tennisbaner
Lokation
Boulevard Kukulcan KM 5.5. Zona Hotelera, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexico
Nichupté-lagunen (0.1 mil)
Langosta-stranden (0.2 mil)
Escénica Tower (0.6 mil)
Tortuga-stranden (0.8 mil)
Teatro de Cancún (0.8 mil)
Tortugas Strand (1.1 mil)
Værelsesmuligheder
4
Melia Suite Garden View with Balcony
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 4
872 ft²
AltanKlimaanlægWi-Fi (Gratis)Krybbe(r) (gratis)
5
The Level - Værelse - havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 3
441 ft²
KlimaanlægWi-Fi (Gratis)Krybbe(r) (gratis)
5
Melia Room - Værelse - havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 3
441 ft²
KlimaanlægWi-Fi (Gratis)Krybbe(r) (gratis)
5
The Level - Værelse - balkon - havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 3
517 ft²
KlimaanlægWi-Fi (Gratis)Mini-bar
6
The Level Suite Swim Up
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 4
872 ft²
KlimaanlægWi-Fi (Gratis)Separat stue
4
Melia Room - Værelse - balkon - havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 3
517 ft²
KlimaanlægWi-Fi (Gratis)Mini-bar
6
The Level - Suite - havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 4
872 ft²
AltanKlimaanlægWi-Fi (Gratis)Separat stue
7
The Level Grand Suite
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 2 Enkeltsenge
Sover 8
1119 ft²
AltanKlimaanlægWi-Fi (Gratis)Separat stue
6
The Level Room Swim Up
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 3
441 ft²
KlimaanlægWi-Fi (Gratis)Separat stue
5
Melia Suite Ocean View
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 4
872 ft²
AltanKlimaanlægWi-Fi (Gratis)Krybbe(r) (gratis)
Gæsteanmeldelser
8.1
Meget god
Baseret på 4.156 verificerede anmeldelser
Hvem overnatter her?
Business
1%
Par
35%
Familie
46%
Gruppe
13%
Solorejsende
2%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rejsende siger, at Meliá Casa Maya - Cancun - All Inclusive er et lille, familieorienteret feriested ved stranden med rummelige, renoverede værelser, venligt personale, en rolig badevig og en populær vandpark, men med begrænset madudvalg og nogle uoverensstemmelser i service eller vedligeholdelse.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
Rejsende siger, at Meliá Casa Maya - Cancun - All Inclusive er et lille, familieorienteret feriested ved stranden med rummelige, renoverede værelser, venligt personale, en rolig badevig og en populær vandpark, men med begrænset madudvalg og nogle uoverensstemmelser i service eller vedligeholdelse.
Mange familier sætter pris på den nemme indretning, det livlige poolområde og den daglige underholdning. Flere anmeldelser nævner, at der ikke er et fitnesscenter eller spa, og at det kan være svært at få bord til middag. Velegnet til familier, der søger enkelhed frem for et bredt udvalg.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Kompakt feriested med en populær vandpark, pool og strand; der er dog ikke noget fitnesscenter eller spa, og den enkeltstående udendørs bar og de begrænsede elevatorer kan medføre ventetid.
Relaterede gæsteanmeldelser
10
Melvin
18. jul. 2025
·
Overnattede 4 nætter
This hotel is wonderful. It is not perfect, but it is great. Let me states some pros and cons. I'll start with the cons. The food was a hit or miss for me. Some of the food was very bland like the chicken tacos and most of the food at the Italian restaurant. That restaurant is only open for dinner and a reservation was needed. The service there was bad, too. We waited too long for below average food. It was also really disappointing that the Italian place is the only place that pizza is guaranteed to be available. One of my kids REALLY loves pizza. They did have tacos every night at The Grill. I can only recommend the asada tacos. They were great! The chicken tacos were really bad. No flavor whatsoever. The buffet is also hit or miss, but the are more hits there. Now onto the pros. The restaurant by the beach is awesome. I think we tried everything there and loved it all. At night a reservation is needed, but it is very worth it! I think you do need to be in a room at The Level to get into that restaurant. We had two rooms at this hotel and both had great views. The AC in the rooms was top notch. It felt great to go to the rooms for relief from the heat. The waterpark was a nice added bonus to the hotel, but it was not for us. We preferred the BEACH. The beach really made this hotel the BEST. In the past we have stayed at hotels in Cancun where the beaches are not good. The beach was SO GREAT that we never set foot in any pool. I highly recommend this hotel.
This hotel is wonderful. It is not perfect, but it is great. Let me states some pros and cons. I'll start with the cons. The food was a hit or miss for me. Some of the food was very bland like the chicken tacos and most of the food at the Italian restaurant. That restaurant is only open for dinner and a reservation was needed. The service there was bad, too. We waited too long for below average food. It was also really disappointing that the Italian place is the only place that pizza is guaranteed to be available. One of my kids REALLY loves pizza. They did have tacos every night at The Grill. I can only recommend the asada tacos. They were great! The chicken tacos were really bad. No flavor whatsoever. The buffet is also hit or miss, but the are more hits there. Now onto the pros. The restaurant by the beach is awesome. I think we tried everything there and loved it all. At night a reservation is needed, but it is very worth it! I think you do need to be in a room at The Level to get into that restaurant. We had two rooms at this hotel and both had great views. The AC in the rooms was top notch. It felt great to go to the rooms for relief from the heat. The waterpark was a nice added bonus to the hotel, but it was not for us. We preferred the BEACH. The beach really made this hotel the BEST. In the past we have stayed at hotels in Cancun where the beaches are not good. The beach was SO GREAT that we never set foot in any pool. I highly recommend this hotel.
8
Angelica
18. apr. 2025
·
Overnattede 4 nætter
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
8
Yarilys
19. jun. 2025
·
Overnattede 6 nætter
Solo Que no tienen spa ni gym !!!! Pero por todo lo demas nos fue bien !!!
Solo Que no tienen spa ni gym !!!! Pero por todo lo demas nos fue bien !!!
8
Anubhav
16. aug. 2025
·
Overnattede 4 nætter
It only had one main pool with no walk up bar in the pool. Drinks are OK not the best wish there was more options for drinks.
It only had one main pool with no walk up bar in the pool. Drinks are OK not the best wish there was more options for drinks.
10
Louise
19. jan. 2025
·
Overnattede 14 nætter
No Gym. All else is great.
No Gym. All else is great.
10
Iryna
15. jun. 2025
·
Overnattede 7 nætter
Everything was perfect- food, services, pools, waterpark. Every evening there were different shows. Perfect for family with kids
Everything was perfect- food, services, pools, waterpark. Every evening there were different shows. Perfect for family with kids
4
Milos
19. nov. 2025
·
Overnattede 3 nætter
We didn’t have a good experience and will not go back to this resort. The only positive thing out of the whole stay was the staff. Resort, if you could call it that is small. All the shows they have planned throughout the week happen inside of the lobby area. Idk if you’ve ever been in a normal resort which always has a dedicated area for performances, but this one does not. The pool is a long rectangular that has a small shallow area, which is ok for kids but it’s not a dedicated kids pool. The water park is not great either, especially the smaller kids one. When you go down the slide you basically fall on your butt on a concrete with shallow water. My kids went down once and said it hurts too much. Food choices were not much better, I can’t say I enjoyed anything other than breakfast, but how hard is it to make egg omelet and bacon? We haven’t had a chance to visit the steakhouse restaurant bc they were booked the 3 nights we were there. We visited Italian and Mediterranean which were ok but nothing to rave about. The weather was bad as well with rain and strong wind the entire time we were there, I know that’s not the resorts fault and I’m not blaming it on them, but there was nothing to keep people entertained. My suggestion is look for something else to book. There’s plenty of resorts to choose from. Hope this helps. I’d like to mention Yulissa, Oscar and Ivan out of the staff, but like I said all the workers were super nice and helpful
We didn’t have a good experience and will not go back to this resort. The only positive thing out of the whole stay was the staff. Resort, if you could call it that is small. All the shows they have planned throughout the week happen inside of the lobby area. Idk if you’ve ever been in a normal resort which always has a dedicated area for performances, but this one does not. The pool is a long rectangular that has a small shallow area, which is ok for kids but it’s not a dedicated kids pool. The water park is not great either, especially the smaller kids one. When you go down the slide you basically fall on your butt on a concrete with shallow water. My kids went down once and said it hurts too much. Food choices were not much better, I can’t say I enjoyed anything other than breakfast, but how hard is it to make egg omelet and bacon? We haven’t had a chance to visit the steakhouse restaurant bc they were booked the 3 nights we were there. We visited Italian and Mediterranean which were ok but nothing to rave about. The weather was bad as well with rain and strong wind the entire time we were there, I know that’s not the resorts fault and I’m not blaming it on them, but there was nothing to keep people entertained. My suggestion is look for something else to book. There’s plenty of resorts to choose from. Hope this helps. I’d like to mention Yulissa, Oscar and Ivan out of the staff, but like I said all the workers were super nice and helpful
6
Nouman
10. nov. 2025
·
Overnattede 6 nætter
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
2
Janet
18. jul. 2025
·
Overnattede 6 nætter
If you book the LEVEL DO NOT UPGRADE DO NOT UPGRADE DO NOOOT UPGRADE!!! They try to make it look like you are getting a steal but in reality the level comes with perks already except transportation and a bigger room but the room is already spacious without the upgrade. The communication is so BAD nobody seems to have answers to ANYTHING, they all just throw you like a little ball to another person and none of them seem to know anything! Made my whole stay so stressful. On top of it we all came back with food poisoning, the food is not good! The restaurants take forever and so does the bar due to them only having one outside bar. The beach is public so be careful. Over all I would not recommend!
If you book the LEVEL DO NOT UPGRADE DO NOT UPGRADE DO NOOOT UPGRADE!!! They try to make it look like you are getting a steal but in reality the level comes with perks already except transportation and a bigger room but the room is already spacious without the upgrade. The communication is so BAD nobody seems to have answers to ANYTHING, they all just throw you like a little ball to another person and none of them seem to know anything! Made my whole stay so stressful. On top of it we all came back with food poisoning, the food is not good! The restaurants take forever and so does the bar due to them only having one outside bar. The beach is public so be careful. Over all I would not recommend!
8
Marcio
15. jan. 2025
·
Overnattede 7 nætter
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Mange gæster fandt værelserne og fællesområderne meget rene, men flere rapporterede muggen lugt, fugtrelateret skimmel eller lækager og lejlighedsvise problemer med varmt vand.
Relaterede gæsteanmeldelser
10
Stephen
16. nov. 2025
·
Overnattede 8 nætter
Clean room and good staff. Luis from the Beach was friendly and provided us great service, along with the rest of the crew.
Clean room and good staff. Luis from the Beach was friendly and provided us great service, along with the rest of the crew.
8
Antonia Estrada De
7. aug. 2025
·
Overnattede 5 nætter
The check in area has a rare smell (it stinks) The room was great but the bathroom needs to be remodeled the sink faucet is rusted and the showered looked there was mold due to the humidity in the shower. Recommend more help in the pool area -drinks would take a while.
The check in area has a rare smell (it stinks) The room was great but the bathroom needs to be remodeled the sink faucet is rusted and the showered looked there was mold due to the humidity in the shower. Recommend more help in the pool area -drinks would take a while.
6
Cordel Joy
15. nov. 2025
·
Overnattede 5 nætter
The rooms smell musty, maybe mold? The entire hotel except the reception area and bar had an overpowering musty smell. They placed plugged in air fresheners in the reception area to mask the smell. Staff were very friendly and polite! The food selection was better than most hotels. The entertainment was lacking.
The rooms smell musty, maybe mold? The entire hotel except the reception area and bar had an overpowering musty smell. They placed plugged in air fresheners in the reception area to mask the smell. Staff were very friendly and polite! The food selection was better than most hotels. The entertainment was lacking.
6
Stephanie
7. jul. 2025
·
Overnattede 5 nætter
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
10
Keliney
9. jun. 2025
·
Overnattede 5 nætter
The beach is the winner. Exceptional. The aesthetic of the hotel is beautiful. Small enough to not feel overwhelming, especially if travelling with little ones. Service is impeccable. Special shoutout to: Daniel from the international restaurant Uzi And Francisco - Grill restaurant Dylan and Christian at Cape Nao restaurant Fabuola at marketing team- very friendly and great host. Improvements- Cleanliness. They need to clean up the floors more often. Bathrooms left a lot to be desired, we found our shower needed a deep clean. Gym- a resort needs a gym. I didn’t even check this in advance of booking because it’s usually a given, was surprised to learn there was none. Babysitting- nice to have but if you guys could add this in the future, it’ll be a welcomed addition for many families. Overall- thank you!
The beach is the winner. Exceptional. The aesthetic of the hotel is beautiful. Small enough to not feel overwhelming, especially if travelling with little ones. Service is impeccable. Special shoutout to: Daniel from the international restaurant Uzi And Francisco - Grill restaurant Dylan and Christian at Cape Nao restaurant Fabuola at marketing team- very friendly and great host. Improvements- Cleanliness. They need to clean up the floors more often. Bathrooms left a lot to be desired, we found our shower needed a deep clean. Gym- a resort needs a gym. I didn’t even check this in advance of booking because it’s usually a given, was surprised to learn there was none. Babysitting- nice to have but if you guys could add this in the future, it’ll be a welcomed addition for many families. Overall- thank you!
4
Vilma A
9. nov. 2025
·
Overnattede 6 nætter
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
10
Suleidy
21. feb. 2025
·
Overnattede 4 nætter
Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.
Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.
2
Paula
26. dec. 2024
·
Overnattede 3 nætter
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
10
Jeffrey R
30. okt. 2025
·
Overnattede 6 nætter
Every thing about this place was great! Very clean and it shows with the staffs pride that goes into there work!
Every thing about this place was great! Very clean and it shows with the staffs pride that goes into there work!
10
Nicole Annette
26. aug. 2025
·
Overnattede 7 nætter
We loved everything food was excellent, clean resort, beach beautiful. Staff was amazing!!
We loved everything food was excellent, clean resort, beach beautiful. Staff was amazing!!
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Værelser
Værelser og suiter er nyligt opdaterede, meget rummelige og byder på en fantastisk havudsigt; nogle gæster nævnte forældede badeværelsesarmaturer, lejlighedsvise problemer med aircondition eller vedligeholdelse og støj fra møbler.
Relaterede gæsteanmeldelser
8
Daniel
8. feb. 2026
·
Overnattede 6 nætter
Me encantaron las habitaciones muy grandes y con una súper vista .
Me encantaron las habitaciones muy grandes y con una súper vista .
10
Regan
21. apr. 2025
·
Overnattede 6 nætter
Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7). We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others. The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next. Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park. Would definitely recommend.
Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7). We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others. The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next. Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park. Would definitely recommend.
10
Antonietta
9. nov. 2025
·
Overnattede 5 nætter
Beautiful large rooms, attentive staff , high end food and beautiful pool and beautiful beach
Beautiful large rooms, attentive staff , high end food and beautiful pool and beautiful beach
10
Adam
1. apr. 2025
·
Overnattede 4 nætter
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
6
Stephanie
7. jul. 2025
·
Overnattede 5 nætter
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
8
Niki
28. jan. 2025
·
Overnattede 6 nætter
Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
8
YESSENIA
29. jul. 2025
·
Overnattede 5 nætter
I am a very picky about cleaning, the room was clean but the bathroom need it more attention the sink, under the snick and the shower. We had a room change because the first one only had a partial ocean view and we had requested an ocean front, they were great at changing the room for us, but the first room had bu
I am a very picky about cleaning, the room was clean but the bathroom need it more attention the sink, under the snick and the shower. We had a room change because the first one only had a partial ocean view and we had requested an ocean front, they were great at changing the room for us, but the first room had bu
8
Keri
20. mar. 2025
·
Overnattede 4 nætter
We just returned from our stay at the Melia Casa Maya. We were nervous due to the numerous poor reviews of the resort. We had a family of 4 with a 5 year old and a 7 year old. The good. The resort was beautiful. The pool was clean and great for kids. The beach was sugar soft sand and the water was crystal clear and calm, which was great for the little kids. The room was amazing. (We had a 1 bedroom suite, which gave us privacy as the kids could sleep in the living room) The ocean view was incredible. The waterpark was absolutely amazing for the kids. They loved it and spent a great majority of their time on the slides. Cons: The food... The food at the cafe during lunch was decent, but that's pretty much where it ends. The Italian was edible, but that's about it. The seafood restaurant was decent. The dinner buffet was borderline inedible. We have traveled to Mexico around 20 times, and this was probably the worst buffet I have ever encountered. The breakfast buffet was good. This is the first time we have ever considered leaving the resort to eat somewhere else for dinner. Overall, I would give the resort a 8.5 out of 10 if you are traveling with small children. It's not an upscale resort, but great if you have small children. If they could fix the food issue, I would have no complaints.
We just returned from our stay at the Melia Casa Maya. We were nervous due to the numerous poor reviews of the resort. We had a family of 4 with a 5 year old and a 7 year old. The good. The resort was beautiful. The pool was clean and great for kids. The beach was sugar soft sand and the water was crystal clear and calm, which was great for the little kids. The room was amazing. (We had a 1 bedroom suite, which gave us privacy as the kids could sleep in the living room) The ocean view was incredible. The waterpark was absolutely amazing for the kids. They loved it and spent a great majority of their time on the slides. Cons: The food... The food at the cafe during lunch was decent, but that's pretty much where it ends. The Italian was edible, but that's about it. The seafood restaurant was decent. The dinner buffet was borderline inedible. We have traveled to Mexico around 20 times, and this was probably the worst buffet I have ever encountered. The breakfast buffet was good. This is the first time we have ever considered leaving the resort to eat somewhere else for dinner. Overall, I would give the resort a 8.5 out of 10 if you are traveling with small children. It's not an upscale resort, but great if you have small children. If they could fix the food issue, I would have no complaints.
10
Yoanella Blanco
25. nov. 2025
·
Overnattede 5 nætter
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
8
Marcio
15. jan. 2025
·
Overnattede 7 nætter
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Service
Personalet roses ofte for at være imødekommende og hjælpsomt, men anmeldelser nævner også langsom eller underbemandet service, misforståelser og lejlighedsvis uhøflighed ved indtjekning eller i restauranterne.
Relaterede gæsteanmeldelser
4
Carina
15. jul. 2025
·
Overnattede 6 nætter
The resort itself is nice. Could use more amenities like another bar since service was very slow to get drinks. Resort is very small and not a lot of dining options. Food was below average. Staff were rude & not very knowledgeable. I upgraded to the Level and was told multiple times things that would come with the upgrade were not included after all. Wasted several hours of my vacation to try and sort everything out. One person says one thing and another person says another. Everyone needs to be on the same page to avoid miscommunication and confusion.
The resort itself is nice. Could use more amenities like another bar since service was very slow to get drinks. Resort is very small and not a lot of dining options. Food was below average. Staff were rude & not very knowledgeable. I upgraded to the Level and was told multiple times things that would come with the upgrade were not included after all. Wasted several hours of my vacation to try and sort everything out. One person says one thing and another person says another. Everyone needs to be on the same page to avoid miscommunication and confusion.
10
Adam
1. apr. 2025
·
Overnattede 4 nætter
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
10
Janelle
27. nov. 2025
·
Overnattede 6 nætter
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
6
Gianne Krystal
9. jul. 2025
·
Overnattede 5 nætter
Stayed during June 29-July 4 in Melia Suite. We booked this hotel for its location, the beach and water slides since we have a son we knew would enjoy them. Upon arrival, we were greeted with warmth and friendly service. Check in was quick, however it lacked explanation of the property’s amenities. Let’s start with the restaurants. The food choices are very limited. The grill offered the same food everyday. Would’ve appreciated different menus each day. The Italian restaurant was the best among the restaurants I should say. The pizza was the only food my son enjoyed. Our minibars weren’t stocked everyday. We always had to go downstairs to ask for bottle water since their phone in the room to call directly isn’t working. This became annoying but we chose not to make a big deal out of it. The service in the restaurants were great. You can see all these staff are working hard to make sure you are taken care of. I appreciate all the staffs on each restaurant for their service. On the other hand however, the service in the pool is lacking. There are only two servers in the pool which delayed service. The bar had its good and bad days. The service was slow despite seeing three bartenders behind the bar. Overall, this hotel needs a lot of work. We were disappointed in many reasons but appreciate the staff’s hard work. Are we gonna come back? Probably not.
Stayed during June 29-July 4 in Melia Suite. We booked this hotel for its location, the beach and water slides since we have a son we knew would enjoy them. Upon arrival, we were greeted with warmth and friendly service. Check in was quick, however it lacked explanation of the property’s amenities. Let’s start with the restaurants. The food choices are very limited. The grill offered the same food everyday. Would’ve appreciated different menus each day. The Italian restaurant was the best among the restaurants I should say. The pizza was the only food my son enjoyed. Our minibars weren’t stocked everyday. We always had to go downstairs to ask for bottle water since their phone in the room to call directly isn’t working. This became annoying but we chose not to make a big deal out of it. The service in the restaurants were great. You can see all these staff are working hard to make sure you are taken care of. I appreciate all the staffs on each restaurant for their service. On the other hand however, the service in the pool is lacking. There are only two servers in the pool which delayed service. The bar had its good and bad days. The service was slow despite seeing three bartenders behind the bar. Overall, this hotel needs a lot of work. We were disappointed in many reasons but appreciate the staff’s hard work. Are we gonna come back? Probably not.
10
William
2. apr. 2025
·
Overnattede 7 nætter
The service here was top notch. The bartenders, servers, and entertainment crew was awesome. It is a chill environment and quiet in the evenings great for people just looking to relax. As well as fun activities in and around the pool during the day. Ariel the bartender, Oscar M the waiter, and Antonio on the entertainment crew were amazing and felt like a friend by the end of the trip.
The service here was top notch. The bartenders, servers, and entertainment crew was awesome. It is a chill environment and quiet in the evenings great for people just looking to relax. As well as fun activities in and around the pool during the day. Ariel the bartender, Oscar M the waiter, and Antonio on the entertainment crew were amazing and felt like a friend by the end of the trip.
4
Vilma A
9. nov. 2025
·
Overnattede 6 nætter
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
10
Jay
12. apr. 2025
·
Overnattede 5 nætter
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
10
Lidia Fernanda
17. aug. 2025
·
Overnattede 4 nætter
Excellent staff, very attentive to our needs, and constantly checking on us.
Excellent staff, very attentive to our needs, and constantly checking on us.
10
Sheryl
9. nov. 2025
·
Overnattede 3 nætter
This resort was absolutely amazing. The pictures on the website does not do the ambience any justice. From the moment we arrived at the resort until we arrive back at the airport, we were waited on hand and foot. The concierge was amazing, the staff was amazing, and the food was great. we chose this resort to celebrate both birthdays and our anniversary, which was a great choice. Every day the hotel provided us with celebration treats to include chocolate, covered strawberries, fruits, and complementary bottles of champagne with champagne flutes.b We stayed for three nights and four days and could not have chosen a better resort. The room was thoroughly clean and we receive room service every day of our stay. We indulge in booking a swim out room, which was absolutely amazing. The only downside was that the water in the swim out pool was freezing cold. The community pool Water was a bit warmer. If I had to recommend one thing about this resort, I would recommend that they make the swim out pools heated.
This resort was absolutely amazing. The pictures on the website does not do the ambience any justice. From the moment we arrived at the resort until we arrive back at the airport, we were waited on hand and foot. The concierge was amazing, the staff was amazing, and the food was great. we chose this resort to celebrate both birthdays and our anniversary, which was a great choice. Every day the hotel provided us with celebration treats to include chocolate, covered strawberries, fruits, and complementary bottles of champagne with champagne flutes.b We stayed for three nights and four days and could not have chosen a better resort. The room was thoroughly clean and we receive room service every day of our stay. We indulge in booking a swim out room, which was absolutely amazing. The only downside was that the water in the swim out pool was freezing cold. The community pool Water was a bit warmer. If I had to recommend one thing about this resort, I would recommend that they make the swim out pools heated.
6
aracely
19. jun. 2025
·
Overnattede 4 nætter
The beach was nice. Small enough resort so that everything is close enough (beach, pool, restaurants). Food was average. Service was slow. Check in staff was rude.
The beach was nice. Small enough resort so that everything is close enough (beach, pool, restaurants). Food was average. Service was slow. Check in staff was rude.
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Lokation
Beliggende ved stranden på en rolig badevig, der er ideel for børn; nær offentlig adgang kan gøre den mere befærdet i weekenderne. Nogle kunne lide den roligere beliggenhed væk fra festområdet.
Relaterede gæsteanmeldelser
8
aleli
3. nov. 2025
·
Overnattede 2 nætter
Todo súper bien en la estancia personal amable, solo muy poca variedad en el menú del buffet. Sin embargo los restaurantes de reservación están muy buenos. La playa es hermosa; solo se llena mucho porque a lado del hotel está la entrada al público en general. El área de juegos muy padre mis hijos se divirtieron mucho.
Todo súper bien en la estancia personal amable, solo muy poca variedad en el menú del buffet. Sin embargo los restaurantes de reservación están muy buenos. La playa es hermosa; solo se llena mucho porque a lado del hotel está la entrada al público en general. El área de juegos muy padre mis hijos se divirtieron mucho.
8
Aprille Noraine
1. sep. 2025
·
Overnattede 4 nætter
Great location.
Great location.
6
Magdalena
24. jul. 2025
·
Overnattede 7 nætter
The property is nice, it’s newly remodeled and our one bedroom suite was awesome with great views. The water park was also great. But, it’s a smaller resort than we are used to. They only had two restaurants in addition to the buffet. And a BIG negative was the fact that the beach was public. There were so many people not from the hotel using the beach and there are no restrooms provided for them - we saw poop floating in the water. It was very disappointing. Also, zero shade on the beach. Almost no palm trees or umbrellas to provide some shade. There were 4 umbrellas for 200 or so chairs. We will not return.
The property is nice, it’s newly remodeled and our one bedroom suite was awesome with great views. The water park was also great. But, it’s a smaller resort than we are used to. They only had two restaurants in addition to the buffet. And a BIG negative was the fact that the beach was public. There were so many people not from the hotel using the beach and there are no restrooms provided for them - we saw poop floating in the water. It was very disappointing. Also, zero shade on the beach. Almost no palm trees or umbrellas to provide some shade. There were 4 umbrellas for 200 or so chairs. We will not return.
10
Adam
1. apr. 2025
·
Overnattede 4 nætter
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
8
Paul
24. feb. 2025
·
Overnattede 6 nætter
Nice sand beach. Clean, food was average.
Nice sand beach. Clean, food was average.
6
Nouman
10. nov. 2025
·
Overnattede 6 nætter
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
6
Marine
18. okt. 2025
·
Overnattede 5 nætter
Property is small but nice, pretty well maintained. Beach is swimmable, shallow enough for kids, no large waves, it is clear, color is a bit green but still nice. Service was excellent most of the time. But there were a couple of moody bar tenders, the beach chair guy wouldn't move an umbrella and one day, no seats in the regular beach area. Food was decent, everyone found something to eat but sizing and presentation of food varies from day to day.
Property is small but nice, pretty well maintained. Beach is swimmable, shallow enough for kids, no large waves, it is clear, color is a bit green but still nice. Service was excellent most of the time. But there were a couple of moody bar tenders, the beach chair guy wouldn't move an umbrella and one day, no seats in the regular beach area. Food was decent, everyone found something to eat but sizing and presentation of food varies from day to day.
8
Brenda Cecilia
21. maj 2025
·
Overnattede 6 nætter
This is a fantastic option for families with young children. The breach is pristine, ocean shallow and gentle enough for our toddler to confidently walk a good ways in and the waterpark was so much fun - a daily must. Our 3 year old also LOVED the kids program activities and the teachers especially Cecilia and Abi were amazing with him despite him so young and often being the only child not fluent in Spanish. We really enjoyed our stay and felt safe and truly cared for.
This is a fantastic option for families with young children. The breach is pristine, ocean shallow and gentle enough for our toddler to confidently walk a good ways in and the waterpark was so much fun - a daily must. Our 3 year old also LOVED the kids program activities and the teachers especially Cecilia and Abi were amazing with him despite him so young and often being the only child not fluent in Spanish. We really enjoyed our stay and felt safe and truly cared for.
10
moses
3. sep. 2025
·
Overnattede 7 nætter
I'm going to cut to the chase since my review was too long so I had to edit it twice.I paid just over 2,000 for 7 day package with my wife and I with flights included through expedia. So, taking that into consideration, I rated this hotel highly; because for what I paid for I certainly got my money's worth and considering I read some reviews that caused me hesitate-It certainly exceeded our expectations. Food-wise, while the other two resorts I stayed at had at least one more restaurant to offer and somewhat of a bigger sized buffet, My wife and I, including 3 other families that joined didn't lack finding something we all enjoyed and were quite happy with! There were two restaurants to choose from besides the buffet. There was some confusion with the 3rd restaurant we wanted to try called "The Grill" they eventually told us its closed for a few days so we never tried it. There wasn't a dedicated coffee or ice cream stand like the last place I went to had, but whenever we asked for a specialty coffee at the restaurant or bar, they did a great job at it, same with ice cream, if you ask a server they bring you some. The Ocean-Water was crystal clear and see-through for at least the first 40-60 feet with hardly any waves, perfect for kids! The pool was great, it was maybe 22 feet wide and 120ft long, and its depths varied so that my one year old son could walk around in the shallow section which he loved! The water park was cool. Rooms were clean! For the price overall-5 star!
I'm going to cut to the chase since my review was too long so I had to edit it twice.I paid just over 2,000 for 7 day package with my wife and I with flights included through expedia. So, taking that into consideration, I rated this hotel highly; because for what I paid for I certainly got my money's worth and considering I read some reviews that caused me hesitate-It certainly exceeded our expectations. Food-wise, while the other two resorts I stayed at had at least one more restaurant to offer and somewhat of a bigger sized buffet, My wife and I, including 3 other families that joined didn't lack finding something we all enjoyed and were quite happy with! There were two restaurants to choose from besides the buffet. There was some confusion with the 3rd restaurant we wanted to try called "The Grill" they eventually told us its closed for a few days so we never tried it. There wasn't a dedicated coffee or ice cream stand like the last place I went to had, but whenever we asked for a specialty coffee at the restaurant or bar, they did a great job at it, same with ice cream, if you ask a server they bring you some. The Ocean-Water was crystal clear and see-through for at least the first 40-60 feet with hardly any waves, perfect for kids! The pool was great, it was maybe 22 feet wide and 120ft long, and its depths varied so that my one year old son could walk around in the shallow section which he loved! The water park was cool. Rooms were clean! For the price overall-5 star!
8
Mariya
1. maj 2025
·
Overnattede 7 nætter
I like the beach. It just needs to be cleaned better: the beach beds and tables should be cleaned daily, seaweeds should be removed regularly.
I like the beach. It just needs to be cleaned better: the beach beds and tables should be cleaned daily, seaweeds should be removed regularly.
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Spisning
Madoplevelserne er blandede: flere nød især visse restauranter og morgenmaden, men mange fandt buffeten lille med begrænset variation og få muligheder for børn/vegetarer, og middagsreservationer var påkrævet med en uforudsigelig tilgængelighed.
Relaterede gæsteanmeldelser
8
Angelica
18. apr. 2025
·
Overnattede 4 nætter
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
2
Magalis Maria Delfin
24. jul. 2025
·
Overnattede 4 nætter
I traveled to Mexico for the first time with my children. The service from the staff at this hotel is terrible (when you order a drink, it takes hours to bring it to the table). The food is scarce. The beach is perfect, free of sargassum, and the hotel is very clean. I had to speak with the very kind manager about dining at a restaurant, since they had no availability for five days. I do not recommend the hotel.
I traveled to Mexico for the first time with my children. The service from the staff at this hotel is terrible (when you order a drink, it takes hours to bring it to the table). The food is scarce. The beach is perfect, free of sargassum, and the hotel is very clean. I had to speak with the very kind manager about dining at a restaurant, since they had no availability for five days. I do not recommend the hotel.
10
Janelle
27. nov. 2025
·
Overnattede 6 nætter
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
8
Maciej
31. aug. 2025
·
Overnattede 4 nætter
Pros: remodelled, updated, stylish, clean, great for kids, good value for money, friendly staff, good selection of TV channels, internet Cons: bathrooms, elevators, inconsistent food quality, far from stores and restaurants
Pros: remodelled, updated, stylish, clean, great for kids, good value for money, friendly staff, good selection of TV channels, internet Cons: bathrooms, elevators, inconsistent food quality, far from stores and restaurants
6
Hassan
6. aug. 2025
·
Overnattede 5 nætter
Staff and service was awesome but food was awful, buffet foods quality was awful, restaurants foods was good but they have shortages of crew and food deliver very late and cold, two times I received my appetizer after finish main course.
Staff and service was awesome but food was awful, buffet foods quality was awful, restaurants foods was good but they have shortages of crew and food deliver very late and cold, two times I received my appetizer after finish main course.
6
Merlissa
17. jul. 2025
·
Overnattede 4 nætter
No fue lo que esperaba , el buffet es como un 6.5/10 Y los restaurantes son lo más mejorcito , pero es con reserva y habían días que no podía reserva por que ya están llenos , y eso son solo dos restaurant para la cena , la expedía en general es un Ok Creo que no lo repetiría .
No fue lo que esperaba , el buffet es como un 6.5/10 Y los restaurantes son lo más mejorcito , pero es con reserva y habían días que no podía reserva por que ya están llenos , y eso son solo dos restaurant para la cena , la expedía en general es un Ok Creo que no lo repetiría .
4
Vilma A
9. nov. 2025
·
Overnattede 6 nætter
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
6
Nouman
10. nov. 2025
·
Overnattede 6 nætter
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
8
wenda
12. aug. 2025
·
Overnattede 7 nætter
The resort is really nice. My family and children really enjoyed the say but the only cons is the food at the mercado, which is the main buffet, is not the best. There is not a variety of food and it doesn't taste good at all. If the food is the buffet gets improved, the rate will be 10/10
The resort is really nice. My family and children really enjoyed the say but the only cons is the food at the mercado, which is the main buffet, is not the best. There is not a variety of food and it doesn't taste good at all. If the food is the buffet gets improved, the rate will be 10/10
10
Yoanella Blanco
25. nov. 2025
·
Overnattede 5 nætter
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
6
Simon
sidste måned
·
Overnattede 2 nætter
This is a family hotel and very much geared towards children. The pools had kids in alll day. The restaurants had an ok selection of food, but the quality was inconsistent. We had to change rooms as there was construction in the room above our original one. The bar ran out of one brand of mezcal and this was never restocked. The staff did their best, but were overwhelmed by the volume of people a lot of the time.
This is a family hotel and very much geared towards children. The pools had kids in alll day. The restaurants had an ok selection of food, but the quality was inconsistent. We had to change rooms as there was construction in the room above our original one. The bar ran out of one brand of mezcal and this was never restocked. The staff did their best, but were overwhelmed by the volume of people a lot of the time.
10
ARELI
16. aug. 2026
·
Overnattede 5 nætter
We really enjoyed our stay, very family friendly. Rooms are spacious and clean, staff is very friendly and helpful. Food was good. The only thing that needs a little maintenance is the kids waterpark but my daughter still had a blast
We really enjoyed our stay, very family friendly. Rooms are spacious and clean, staff is very friendly and helpful. Food was good. The only thing that needs a little maintenance is the kids waterpark but my daughter still had a blast
10
Andre
12. aug. 2026
·
Overnattede 5 nætter
Muito bom o hotel. Não é um resort gigantesco, o que ajuda os deslocamentos de quem está com crianças. O parque aquático é muito bom. Restaurantes e comida muito boa também.
Muito bom o hotel. Não é um resort gigantesco, o que ajuda os deslocamentos de quem está com crianças. O parque aquático é muito bom. Restaurantes e comida muito boa também.
10
Elizabeth
7. aug. 2026
·
Overnattede 6 nætter
Viajamos em família, gostamos bastante. Todos atenciosos, especialmente a concierge Francine. Comida bem variada, praia excelente, suíte ótima de frente pro mar. O restaurante italiano é maravilhoso. Atividades para crianças e adultos durante o dia e shows à noite. Nada a reclamar.
Viajamos em família, gostamos bastante. Todos atenciosos, especialmente a concierge Francine. Comida bem variada, praia excelente, suíte ótima de frente pro mar. O restaurante italiano é maravilhoso. Atividades para crianças e adultos durante o dia e shows à noite. Nada a reclamar.
6
Francisco E.
5. aug. 2026
·
Overnattede 2 nætter
Muy mal servicio de parte del personal
Muy mal servicio de parte del personal
Overnatningsstedets retninglinjer
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Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
september 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
oktober 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
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Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-09-16: 227.5394489260864USD
- 2026-09-17: 229.0493601599884USD
- 2026-09-18: 229.67268091926573USD
- 2026-09-19: 204.0522130831909USD
- 2026-09-20: 204.0522130831909USD
- 2026-09-21: 204.0522130831909USD
- 2026-09-22: 223.19653994094847USD
- 2026-09-23: 223.19653994094847USD
- 2026-09-24: 223.19653994094847USD
- 2026-09-25: 223.19653994094847USD
- 2026-09-26: 223.19653994094847USD
- 2026-09-27: 248.05912071838378USD
- 2026-09-28: 223.19653994094847USD
- 2026-09-29: 223.19653994094847USD
- 2026-09-30: 204.0522130831909USD
- 2026-10-01: 217.1415290005493USD
- 2026-10-02: 237.7867190005493USD
- 2026-10-03: 216.82225562309264USD
- 2026-10-04: 236.76067940727233USD
- 2026-10-05: 236.76067940727233USD
- 2026-10-06: 236.76067940727233USD
- 2026-10-07: 255.90497126274107USD
- 2026-10-08: 244.0335774859619USD
- 2026-10-09: 236.76067940727233USD
- 2026-10-10: 236.76067940727233USD
- 2026-10-11: 216.82225562309264USD
- 2026-10-12: 216.82225562309264USD
- 2026-10-13: 244.0335774859619USD
- 2026-10-14: 236.76067940727233USD
- 2026-10-15: 236.76067940727233USD
- 2026-10-16: 236.76067940727233USD
- 2026-10-17: 243.14567442550657USD
- 2026-10-18: 236.76067940727233USD
- 2026-10-19: 253.65640672790525USD
- 2026-10-20: 210.75716402351378USD
- 2026-10-21: 229.59228066184997USD
- 2026-10-22: 229.59228066184997USD
- 2026-10-23: 229.59228066184997USD
- 2026-10-24: 229.59228066184997USD
- 2026-10-25: 229.59228066184997USD
- 2026-10-26: 229.59228066184997USD
- 2026-10-27: 229.59228066184997USD
- 2026-10-28: 229.59228066184997USD
- 2026-10-29: 239.95854101715088USD
- 2026-10-30: 265.4878628931427USD
- 2026-10-31: 282.1886624673462USD
- 2026-11-01: 263.9060044545746USD
- 2026-11-02: 303.6508758929443USD
- 2026-11-03: 324.516965337677USD
- 2026-11-04: 357.3064794615173USD
- 2026-11-05: 357.3064794615173USD
- 2026-11-06: 324.516965337677USD
- 2026-11-07: 336.4404250190735USD
- 2026-11-08: 217.2057757016754USD
- 2026-11-09: 263.6496301901245USD
- 2026-11-10: 263.6496301901245USD
- 2026-11-11: 303.7764991075134USD
- 2026-11-12: 303.7764991075134USD
- 2026-11-13: 306.63174081329345USD
- 2026-11-14: 272.65626163856507USD
- 2026-11-15: 293.7146711592102USD
- 2026-11-16: 291.8005709951782USD
Kontakt venligst overnatningsstedet via kontaktoplysningerne i reservationsbekræftelsen, mindst 48 timer før du ankommer, for at arrangere indtjekning. Kontakt venligst overnatningsstedet via kontaktoplysningerne i reservationsbekræftelsen, hvis du planlægger at ankomme efter kl. 15.00. Gæster skal kontakte overnatningsstedet på forhånd for at få indtjekningsinstruktioner. Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer.
Indtjekning skal udføres af en person, på mindst 18 år.
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Dette overnatningssted accepterer kreditkort, debetkort og kontanter
- Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker og røgalarm
- Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
- Poolen er tilgængelig fra kl. 08.00 til kl. 20.00.
- Reservationer er påkrævet for massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til dette overnatningssted inden ankomst via kontaktoplysningerne i reservationsbekræftelsen.
- Kun registrerede gæster kan opholde sig på værelserne.
- Ingen kæledyr er tilladt på hotellet. Dette gælder også servicedyr som f.eks. førerhunde.
- Det er ikke nødvendigt at have en bil for at komme til og fra dette overnatningssted.
- Der er mulighed for kontaktløs indtjekning og kontaktløs udtjekning.
- Der opkræves et tillægsgebyr for sen udtjekning
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
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