Iwaki Washington Hotel

We booked three non-smoking rooms, but all rooms had a strong and persistent smell of cigarette smoke, which caused physical discomfort and allergic reactions for one of the guests. In addition, the rooms were generally dirty and poorly maintained, which made the stay feel unhygienic and uncomfortable. We immediately contacted the hotel and asked for an alternative non-smoking room. The only option offered was a paid upgrade, which we declined, as the issue was not caused by us. We were also allowed to check rooms on other floors, but the smell of smoke was present there as well. Because the rooms did not match the description and the issue could not be resolved, we had to check out early for health reasons. To the hotel’s credit, we were refunded for the last night, which we appreciate. Overall, this was a disappointing experience. We would not recommend this hotel, especially to guests who require genuinely non-smoking and clean rooms.

The room was a bit old in appearance and the bed was too hard. The pillows were hard and worn. The staff were very inviting and helpful.

The hotel is very nice until you get to the rooms. Rooms were smaller then the other hotels we stayed at. We were asked if we smoked and said no. They put us in a nonsmoking room. Clearly it was a previous smoking room. Very smoky and yellowed. Extremely musty!

Poor service Tobacco smell throughout the hall and in the rooms Told us parking was included And then charged us for parking when we retrieved the car

朝食ビッフェは美味しいです！