Zao Onsen Omiya Ryokan

Friendly staff, nice natural Onsen within premise, very convenient-centrally located and brightly lit, especially when walking back at night after dinner outside, it's most welcoming. Amenities at the lounge and free shuttle service to/from Yamagata station is important for me so it's nice to have that. Room is spacious, very peaceful stay.

The hotel is lovely, the location lovely. The staff are horrendous and lack any sense of customer service. From check-in to our restaurant experience we found the staff evasive, lazy, and during dinner rude interrupting a meal to insist guests to sign their bill because they want to go home. This was not a language issue or a cultural issue it was a front customer facing team that lacks the basics in customer service. So I loved the hotel - despite the engaged and rude staff.

Good

The service was fantastic across the board with everyone that we encountered from the staff.

nice room, onsen and food