Les Criquets Hôtel & Spa

Service was pleasant, and although there was mistake made by the Hotel, Mme. Isabelle took complete responsibility for it and made everything possible to atone and fix it. Breakfast is regular for France, but I needed a specific `diet item` and it was procured just for me to have it. The spa is excellent, spacious pool and perfect well maintained steam- and dry-sauna. Room and amenities are quite basic.

T

Lovely experience

The positive side of this hotel is that it is quiet and comfortable. We arrived on Sunday and there was no staff to ask any questions. We went out to dinner on Monday and when we arrived, we couldn’t access the hotel because the code they gave us wasn’t working. We were outside at night for over 30 minutes. We called the number at the gate but it was going to voicemail. We later learned that we needed to call the number next to the gate code. The next day we talked to the hotel about our access troubles and their only answer was that they changed the code and forgot to give us the new code. No sorry, no acknowledgement of the troubles we went through. Due to this experience, our kids think that Bordeaux is the worst place ever. We had great times in the area but never had issues like this.

This hotel wasn’t what I expected. No front desk staff after 7. Room had one full bed and a loveseat type of sofa to sleep on. Had to ask for sheet for it-it was vinyl. Paid for 2 breakfasts and there was hardly anything being served-no eggs left and the rest of the food was scarce.