Kimpton Shinjuku Tokyo by IHG
US$456
/ night
Avg. for September
Prices for Kimpton Shinjuku Tokyo by IHG
Select dates to see prices and availability
US$456
/ night
Avg. for September
Monthly average prices
Nightly prices at Kimpton Shinjuku Tokyo by IHG average US$330 in the cheapest month (August) and US$540 in the most expensive month (April), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$369 |
| February | US$374 |
| March | US$485 |
| April | US$540 |
| May | US$496 |
| June | US$401 |
| July | US$391 |
| August | US$330 |
| September | US$456 |
| October | US$537 |
| November | US$519 |
| December | US$460 |
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Sept · US$456
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Most expensive: April (~US$540)
Cheapest: August (~US$330)
About this property
Don't miss out on recreational opportunities including a 24-hour fitness center and bicycles to rent. This Art Deco hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Amenities
Don't miss out on recreational opportunities including a 24-hour fitness center and bicycles to rent. This Art Deco hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. This hotel has 4 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Dining
Stop by The Jones Cafe | Bar for lunch, dinner, or brunch, where this restaurant specializes in American cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Stay in one of 130 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms have designer toiletries and bidets.
Location
Located in Tokyo (Shinjuku), Kimpton Shinjuku Tokyo by IHG is within a 5-minute drive of Shinjuku Gyoen National Garden and MUFG Stadium. This luxury hotel is 1.6 mi (2.6 km) from Meiji Jingu Shrine and 2.7 mi (4.3 km) from Shibuya Crossing.
What's nearby
Tokyo Metropolitan Government Building(0.1 Miles)
Shinjuku Central Park(0.2 Miles)
Tokyo Opera City Concert Hall(0.5 Miles)
Omoide Yokocho(0.8 Miles)
Shinjuku Isetan(0.9 Miles)
Yoyogi Park(0.9 Miles)
Isetan Department Store Shinjuku(0.9 Miles)
Shinjuku Gyoen National Garden(1 Miles)
Meiji Jingu Shrine(1 Miles)
Omotesando(1.5 Miles)
Tokyo Metropolitan Gymnasium(1.5 Miles)
Takeshita Street(1.6 Miles)
MUFG Stadium(1.7 Miles)
NHK Hall(1.7 Miles)
Omotesando Hills(1.8 Miles)
Haneda Airport (HND)(13.7 Miles)
Narita Intl. Airport (NRT)(52.2 Miles)
Parking
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Location
Nishishinjuku 3-4-7, Nishi-Shinjuku, Tokyo, Japan
Tokyo Metropolitan Government Building (0.1 Miles)
Shinjuku Central Park (0.2 Miles)
Tokyo Opera City Concert Hall (0.5 Miles)
Omoide Yokocho (0.8 Miles)
Shinjuku Isetan (0.9 Miles)
Yoyogi Park (0.9 Miles)
Guest reviews of Kimpton Shinjuku Tokyo by IHG
8.9
Fabulous
Based on 698 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Kimpton Shinjuku Tokyo by IHG draws consistent praise for warm, multilingual service, modern well designed rooms, and an enjoyable breakfast and evening social hour, with many calling it a stylish, comfortable base for exploring Tokyo.
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What guests think
Kimpton Shinjuku Tokyo by IHG draws consistent praise for warm, multilingual service, modern well designed rooms, and an enjoyable breakfast and evening social hour, with many calling it a stylish, comfortable base for exploring Tokyo.
Housekeeping is widely regarded as meticulous, and facilities like the 24/7 gym, rooftop bar, and morning coffee add appeal. Trade offs noted across reviews include smaller room sizes, variable views or occasional road noise, and a 10–20 minute walk to Shinjuku Station. Some also reported uneven check in or restaurant service, and pet friendly policies were not for everyone. Expect polished design and attentive hospitality in a quieter slice of Shinjuku.
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AI-generated summary based on recent guest reviews
Facilities
Facilities include a rooftop bar with city views, a 24/7 gym, a lively social hour, and a popular coffee bar; several guests also appreciated the pet friendly policy. Some noted the rooftop is small or occasionally closed, and pets can bother non owners.
Related guest reviews
10
Jill
11 Aug 2025
·
Stayed 1 night
The staff was so accommodating and helpful including the concierge, Mari. The room was clean and pretty with delicious bed, pillows and comforter. The shower was great and the towels were super fluffy. We enjoyed the beautiful gym and ate at both restaurants which were excellent. Hotel is located walking distance to lots but kind of a busy commercial location. But we loved the Kimpton.
The staff was so accommodating and helpful including the concierge, Mari. The room was clean and pretty with delicious bed, pillows and comforter. The shower was great and the towels were super fluffy. We enjoyed the beautiful gym and ate at both restaurants which were excellent. Hotel is located walking distance to lots but kind of a busy commercial location. But we loved the Kimpton.
10
Timothy
9 Nov 2025
·
Stayed 3 nights
Clean room, good water pressure, 24/7 gym, and tasty breakfast.
Clean room, good water pressure, 24/7 gym, and tasty breakfast.
10
Kaitlin
25 May 2025
·
Stayed 2 nights
We booked Kimpton for two nights. Rooms are really gorgeous, happy hour on the 16th floor, and we loved our cozy rooftop bar.
We booked Kimpton for two nights. Rooms are really gorgeous, happy hour on the 16th floor, and we loved our cozy rooftop bar.
10
Christian
14 Jun 2025
·
Stayed 1 night
Friendly staff, cool hotel, nice roof too bar
Friendly staff, cool hotel, nice roof too bar
10
fan
27 Jun 2024
·
Stayed 2 nights
I can fine dining with my big dog , isn’t it amazing😁
I can fine dining with my big dog , isn’t it amazing😁
10
Roderick
16 Nov 2025
·
Stayed 1 night
The hotel is top flight. Any aspect considered, they were effective in presentation and execution: a clean room, English speaking and well-mannered staff, a proper breakfast menu, and of all things, a rooftop bar. I really should stay at this property again if I visit Tokyo in the future.
The hotel is top flight. Any aspect considered, they were effective in presentation and execution: a clean room, English speaking and well-mannered staff, a proper breakfast menu, and of all things, a rooftop bar. I really should stay at this property again if I visit Tokyo in the future.
10
Dimitrios
17 Aug 2025
·
Stayed 1 night
Lovely hotel - good location - only negative was they decided to shut the rooftop bar for a photo shoot and we didn’t get to experience drinks with a view.
Lovely hotel - good location - only negative was they decided to shut the rooftop bar for a photo shoot and we didn’t get to experience drinks with a view.
10
Joe
13 Sept 2025
·
Stayed 4 nights
Great rooms with lots of amenities (welcome brownies, coffee, tea, minibar, slippers, robes, umbrella, etc). Bicycles are available through front desk. Hospitality hour is held nightly with wine, sangria, sake with appetizers. The concierge was extremely helpful. The hotel is about a 9 minute walk from Shinjuku station. Overall, it was a wonderful stay!
Great rooms with lots of amenities (welcome brownies, coffee, tea, minibar, slippers, robes, umbrella, etc). Bicycles are available through front desk. Hospitality hour is held nightly with wine, sangria, sake with appetizers. The concierge was extremely helpful. The hotel is about a 9 minute walk from Shinjuku station. Overall, it was a wonderful stay!
10
Rebecca
20 Nov 2024
·
Stayed 1 night
All around great hotel for a first stay in Tokyo. Above all the staff are very fluent in English and incredibly helpful -- the concierge was so great for making reservations, suggesting great restaurants that weren't touristy, and since they use WhatsApp w guests incredibly easy to communicate with even when we were out and about. The hotel itself is clean, stylish, and has a great coffee shop and rooftop bar as well as comfortable, sizable rooms. Only caveat: it is a bit of a walk from Shinjuku station (definitely a solid 15 min) but as long as that's not a dealbreaker, this is a perfect hotel.
All around great hotel for a first stay in Tokyo. Above all the staff are very fluent in English and incredibly helpful -- the concierge was so great for making reservations, suggesting great restaurants that weren't touristy, and since they use WhatsApp w guests incredibly easy to communicate with even when we were out and about. The hotel itself is clean, stylish, and has a great coffee shop and rooftop bar as well as comfortable, sizable rooms. Only caveat: it is a bit of a walk from Shinjuku station (definitely a solid 15 min) but as long as that's not a dealbreaker, this is a perfect hotel.
10
Bruce
5 Oct 2025
·
Stayed 2 nights
Pet friendly, much needed for our move to Japan
Pet friendly, much needed for our move to Japan
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and public areas are widely praised for being very clean, with some calling them spotless or the cleanest they’ve seen. A few reviews report issues such as odors, dust, or stained linens.
Related guest reviews
6
JINWOO
11 Feb 2024
·
Stayed 3 nights
먼지가 그냥 데굴데굴 굴러다닙니다. 방콕 킴튼말라이에서 느낀 그 감동은 처참하게 박살났습니다 하하
먼지가 그냥 데굴데굴 굴러다닙니다. 방콕 킴튼말라이에서 느낀 그 감동은 처참하게 박살났습니다 하하
4
Nadia
1 Dec 2024
·
Stayed 3 nights
I was traveling with friends so contacted the hotel and asked for adjoining rooms. Kimpton said they would try to accommodate the request however, when I checked in, they said they couldn’t give us adjoining rooms because we booked the rooms on different floors- they could have told me that when I made the request instead of misleading me. During checked in, the front desk tried to upsell a substantially more expensive room and was very persistent when I declined numerous times. Sheets had stains and the housekeeping was substandard. They wouldn’t remove trash from the room. During breakfast (which was included with the room), I had to ask for water and chopsticks several times. The waitress was rude and kept saying “they’re coming” but I never received them.
I was traveling with friends so contacted the hotel and asked for adjoining rooms. Kimpton said they would try to accommodate the request however, when I checked in, they said they couldn’t give us adjoining rooms because we booked the rooms on different floors- they could have told me that when I made the request instead of misleading me. During checked in, the front desk tried to upsell a substantially more expensive room and was very persistent when I declined numerous times. Sheets had stains and the housekeeping was substandard. They wouldn’t remove trash from the room. During breakfast (which was included with the room), I had to ask for water and chopsticks several times. The waitress was rude and kept saying “they’re coming” but I never received them.
10
Terence
10 May 2023
·
Stayed 6 nights
Simply the cleanest hotel i have ever stayed in and the staff could not do enough to help. Amazing experience. Best concierge ever.
Simply the cleanest hotel i have ever stayed in and the staff could not do enough to help. Amazing experience. Best concierge ever.
10
Thanit
22 Jul 2024
·
Stayed 3 nights
The room is sterilized! Never been in a cleaner room. Hotel was modern. Staff were friendly, helpful, knowledgeable and welcoming. The daily social hour was fun. I will stay here again.
The room is sterilized! Never been in a cleaner room. Hotel was modern. Staff were friendly, helpful, knowledgeable and welcoming. The daily social hour was fun. I will stay here again.
4
Ryan
5 Mar 2025
·
Stayed 3 nights
The cleanliness at this hotel is terrible and feels like the standards are lacking. Definitely should not be marketed as a 5 star hotel.
The cleanliness at this hotel is terrible and feels like the standards are lacking. Definitely should not be marketed as a 5 star hotel.
10
daniel
15 May 2023
·
Stayed 1 night
Clean modern rooms
Clean modern rooms
10
James
21 Apr 2025
·
Stayed 7 nights
Personnel excellent. Excellent location. Can walk to Shinjuku Rail station. Super cleanliness. Excellent breakfast.
Personnel excellent. Excellent location. Can walk to Shinjuku Rail station. Super cleanliness. Excellent breakfast.
10
Ali
10 Sept 2025
·
Stayed 6 nights
Great hotel. Very clean and friendly staff
Great hotel. Very clean and friendly staff
6
Mike
18 Jan 2025
·
Stayed 1 night
Nice room but unfortunately the room smelled like mould. Hallway also dark and musty. Did not feel like a high end hotel. Soaps and shampoo provided felt cheep.
Nice room but unfortunately the room smelled like mould. Hallway also dark and musty. Did not feel like a high end hotel. Soaps and shampoo provided felt cheep.
10
Theresa
15 Nov 2025
·
Stayed 5 nights
My husband and I stayed here for 5 days and 4 nights. The room was immaculate every single time it was cleaned. Always gave us fresh clean new slippers, night gown. Always filled up coffee bar along with a large water bottle every time our room was cleaned. The staff here were very kind and helpful. From the check in to the restaurant and any other staff members. Thank you for the beautiful memories in Japan.
My husband and I stayed here for 5 days and 4 nights. The room was immaculate every single time it was cleaned. Always gave us fresh clean new slippers, night gown. Always filled up coffee bar along with a large water bottle every time our room was cleaned. The staff here were very kind and helpful. From the check in to the restaurant and any other staff members. Thank you for the beautiful memories in Japan.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern, comfortable, and thoughtfully designed, though sizes vary and many note they can be small by international standards. Some rooms face busy roads with occasional noise, while others offer good views and blackout shades for restful sleep.
Related guest reviews
10
enrique
22 Sept 2024
·
Stayed 4 nights
Great staff great room
Great staff great room
10
Seth
29 Sept 2023
·
Stayed 3 nights
Very comfortable, spacious rooms. Well designed. Great amenities. And conveniently located not far from Shinjuku station for getting around but far enough that the area was quiet in the evening.
Very comfortable, spacious rooms. Well designed. Great amenities. And conveniently located not far from Shinjuku station for getting around but far enough that the area was quiet in the evening.
10
Mohannad
18 May 2024
·
Stayed 2 nights
Had a great 2-night stay in a King bedroom suite. Room was lovely and well kept and was so happy to see extra towels (something I noticed most Tokyo hotels are sparing with). Loved the breakfast, but should be noted, this is quite a walk from central Shinjuku. There’s not much in the neigjborhood within a 10min walk… So be prepared to take cabs/ubers as I noticed most other guests doing so as well. Team was super helpful, allowing me late checkout as I had an evening international flight.
Had a great 2-night stay in a King bedroom suite. Room was lovely and well kept and was so happy to see extra towels (something I noticed most Tokyo hotels are sparing with). Loved the breakfast, but should be noted, this is quite a walk from central Shinjuku. There’s not much in the neigjborhood within a 10min walk… So be prepared to take cabs/ubers as I noticed most other guests doing so as well. Team was super helpful, allowing me late checkout as I had an evening international flight.
6
Feride
1 Apr 2025
·
Stayed 2 nights
Rooms are really small and facing the highway, so noisy even at nights.
Rooms are really small and facing the highway, so noisy even at nights.
10
Simone
15 Apr 2024
·
Stayed 3 nights
Placering i den stille/financielle del af Shinjuku og det var helt fint. Kort afstand til stationen. Fantastisk morgenmad, søde medarbejdere og fin social hour om eftermiddagen. Dejligt stort og lydtæt værelse.
Placering i den stille/financielle del af Shinjuku og det var helt fint. Kort afstand til stationen. Fantastisk morgenmad, søde medarbejdere og fin social hour om eftermiddagen. Dejligt stort og lydtæt værelse.
10
Rebecca
20 Nov 2024
·
Stayed 1 night
All around great hotel for a first stay in Tokyo. Above all the staff are very fluent in English and incredibly helpful -- the concierge was so great for making reservations, suggesting great restaurants that weren't touristy, and since they use WhatsApp w guests incredibly easy to communicate with even when we were out and about. The hotel itself is clean, stylish, and has a great coffee shop and rooftop bar as well as comfortable, sizable rooms. Only caveat: it is a bit of a walk from Shinjuku station (definitely a solid 15 min) but as long as that's not a dealbreaker, this is a perfect hotel.
All around great hotel for a first stay in Tokyo. Above all the staff are very fluent in English and incredibly helpful -- the concierge was so great for making reservations, suggesting great restaurants that weren't touristy, and since they use WhatsApp w guests incredibly easy to communicate with even when we were out and about. The hotel itself is clean, stylish, and has a great coffee shop and rooftop bar as well as comfortable, sizable rooms. Only caveat: it is a bit of a walk from Shinjuku station (definitely a solid 15 min) but as long as that's not a dealbreaker, this is a perfect hotel.
10
Richard
5 Aug 2025
·
Stayed 3 nights
We really enjoy the personal service at the Kimpton, the staff were extremely friendly and helpful. This hotel was a 10 minute walk from Shinjuku station. The room was small-ish (as expected in Tokyo) but well-appointed and comfortable.
We really enjoy the personal service at the Kimpton, the staff were extremely friendly and helpful. This hotel was a 10 minute walk from Shinjuku station. The room was small-ish (as expected in Tokyo) but well-appointed and comfortable.
10
Cathleen
31 Jan 2025
·
Stayed 2 nights
I stayed at the Kimpton for two nights at the end of a two week solo holiday in Japan. This was a bit of a splurge after staying at all Japanese based hotels for the trip. I used to stay at Kimptons frequently when I was a work traveler in the past but had not stayed in one overseas. This is, by far, the best Kimpton I've ever stayed in. 1) Service is impeccable and the staff is well trained, friendly and helpful. As a solo traveler, I so appreciated the time each staff person took to ask me about my holiday and where I was from. To be clear, I opened the door to these conversations, I imagine they are well trained to also know when someone wants to be left alone. 2) I booked a King Essential room. I had a corner room on the 9th floor with panoramic views. The room has automated black out shades and diffusing shades. The bed was very comfortable (firm but soft top) and the bedding made me want to stay in bed all day and stare out at the view. 3) Complementary morning drinks and wine reception in the evening on the 16th floor. Great view and a fun place to chat if traveling solo. 4) Easy walk to Shinjuku Station with both high end dining and wonderful casual, local places for sushi, ramen, gyoza and takoyaki. 4) Worth mentioning again: the staff is wonderful. I will stay here again on my next visit to Japan.
I stayed at the Kimpton for two nights at the end of a two week solo holiday in Japan. This was a bit of a splurge after staying at all Japanese based hotels for the trip. I used to stay at Kimptons frequently when I was a work traveler in the past but had not stayed in one overseas. This is, by far, the best Kimpton I've ever stayed in. 1) Service is impeccable and the staff is well trained, friendly and helpful. As a solo traveler, I so appreciated the time each staff person took to ask me about my holiday and where I was from. To be clear, I opened the door to these conversations, I imagine they are well trained to also know when someone wants to be left alone. 2) I booked a King Essential room. I had a corner room on the 9th floor with panoramic views. The room has automated black out shades and diffusing shades. The bed was very comfortable (firm but soft top) and the bedding made me want to stay in bed all day and stare out at the view. 3) Complementary morning drinks and wine reception in the evening on the 16th floor. Great view and a fun place to chat if traveling solo. 4) Easy walk to Shinjuku Station with both high end dining and wonderful casual, local places for sushi, ramen, gyoza and takoyaki. 4) Worth mentioning again: the staff is wonderful. I will stay here again on my next visit to Japan.
10
Francesca
30 Nov 2025
·
Stayed 3 nights
Luxury! So so lovely. The bed was extremely comfortable with excellent sheets.
Luxury! So so lovely. The bed was extremely comfortable with excellent sheets.
10
Vanessa
3 Jun 2024
·
Stayed 3 nights
Small rooms but clean and well appointed.
Small rooms but clean and well appointed.
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AI-generated summary based on recent guest reviews
Service
Service is a standout theme, with friendly, multilingual staff and helpful concierges frequently praised across reviews. However, a minority cited robotic check in, pushy upselling, inconsistent restaurant service, or uneven concierge support.
Related guest reviews
4
Dmitri
30 Jun 2025
·
Stayed 1 night
We booked and paid for 2 rooms three months in advance. The management was unable to allocate 2 rooms on the same floor. They asked for upgrade payment if we want rooms close by. Additionally, upon checking in at 3:05 pm one of the rooms wasn't ready. No apologies were offered
We booked and paid for 2 rooms three months in advance. The management was unable to allocate 2 rooms on the same floor. They asked for upgrade payment if we want rooms close by. Additionally, upon checking in at 3:05 pm one of the rooms wasn't ready. No apologies were offered
4
Nadia
1 Dec 2024
·
Stayed 3 nights
I was traveling with friends so contacted the hotel and asked for adjoining rooms. Kimpton said they would try to accommodate the request however, when I checked in, they said they couldn’t give us adjoining rooms because we booked the rooms on different floors- they could have told me that when I made the request instead of misleading me. During checked in, the front desk tried to upsell a substantially more expensive room and was very persistent when I declined numerous times. Sheets had stains and the housekeeping was substandard. They wouldn’t remove trash from the room. During breakfast (which was included with the room), I had to ask for water and chopsticks several times. The waitress was rude and kept saying “they’re coming” but I never received them.
I was traveling with friends so contacted the hotel and asked for adjoining rooms. Kimpton said they would try to accommodate the request however, when I checked in, they said they couldn’t give us adjoining rooms because we booked the rooms on different floors- they could have told me that when I made the request instead of misleading me. During checked in, the front desk tried to upsell a substantially more expensive room and was very persistent when I declined numerous times. Sheets had stains and the housekeeping was substandard. They wouldn’t remove trash from the room. During breakfast (which was included with the room), I had to ask for water and chopsticks several times. The waitress was rude and kept saying “they’re coming” but I never received them.
10
Akshay
7 Oct 2025
·
Stayed 1 night
Kimpton hotels have outstanding staff. The Kimpton at Shinjuku is the same. Thank you Alex and Shishir for everything.
Kimpton hotels have outstanding staff. The Kimpton at Shinjuku is the same. Thank you Alex and Shishir for everything.
6
Kurt
12 Nov 2025
·
Stayed 4 nights
This was our first stay at a Kimpton property and we were underwhelmed. We had a corner suite, which was slick and modern with beautiful views of the city. But we just didn’t feel welcome there. The lobby is tiny and check-in felt rushed and robotic. The “rooftop bar” that is lauded in their literature is equally tiny. When we needed a taxi, there was usually no one around to organize it. And when there was someone outside at valet, we were completely ignored. In fact, one time the valet processed the delivery of a package right in front of us for five minutes, ignoring us until we got between him and the package. For $1000 a night, we expected more. Especially after staying at Dusit Thani Kyoto beforehand (which was exceptional).
This was our first stay at a Kimpton property and we were underwhelmed. We had a corner suite, which was slick and modern with beautiful views of the city. But we just didn’t feel welcome there. The lobby is tiny and check-in felt rushed and robotic. The “rooftop bar” that is lauded in their literature is equally tiny. When we needed a taxi, there was usually no one around to organize it. And when there was someone outside at valet, we were completely ignored. In fact, one time the valet processed the delivery of a package right in front of us for five minutes, ignoring us until we got between him and the package. For $1000 a night, we expected more. Especially after staying at Dusit Thani Kyoto beforehand (which was exceptional).
2
Liz
27 Jun 2025
·
Stayed 4 nights
I didn’t care for our stay at this hotel and even considered leaving after the first night. Our original room was barely big enough for two people to turn around in, and when we went to the front desk for an upgrade, the staff was rude and refused to honor the price for it shown online. Instead, they offered a rate ten times as much and said they were doing us favor in discounting their usual rate. I wouldn’t recommend it.
I didn’t care for our stay at this hotel and even considered leaving after the first night. Our original room was barely big enough for two people to turn around in, and when we went to the front desk for an upgrade, the staff was rude and refused to honor the price for it shown online. Instead, they offered a rate ten times as much and said they were doing us favor in discounting their usual rate. I wouldn’t recommend it.
10
Ellyn
29 Jul 2023
·
Stayed 2 nights
Global staff was excellent and extremely helpful
Global staff was excellent and extremely helpful
4
Santiago
9 Jan 2025
·
Stayed 6 nights
I had a very disappointing experience at this hotel, far below the standard expected for the high prices. I booked a room three levels above standard on a high floor, only to find a terrible view of a lit advertisement across the street that stayed on all night. After requesting a room change, I was moved the next day—an inconvenience requiring me to repack—only to end up with a room facing a tower just 5 meters away, leaving me with zero privacy. Meanwhile, my friend in a standard room had a clear, unobstructed view. Management attempted to help but offered no resolution or compensation. The concierge service was equally poor, failing to secure bookings or provide meaningful recommendations. We ended up finding better options on our own. Overall, this hotel’s misleading room descriptions, privacy issues, lack of courtesy gestures, and inadequate service make it unworthy of the prices they charge. There are far better options available for a luxury experience.
I had a very disappointing experience at this hotel, far below the standard expected for the high prices. I booked a room three levels above standard on a high floor, only to find a terrible view of a lit advertisement across the street that stayed on all night. After requesting a room change, I was moved the next day—an inconvenience requiring me to repack—only to end up with a room facing a tower just 5 meters away, leaving me with zero privacy. Meanwhile, my friend in a standard room had a clear, unobstructed view. Management attempted to help but offered no resolution or compensation. The concierge service was equally poor, failing to secure bookings or provide meaningful recommendations. We ended up finding better options on our own. Overall, this hotel’s misleading room descriptions, privacy issues, lack of courtesy gestures, and inadequate service make it unworthy of the prices they charge. There are far better options available for a luxury experience.
10
Cesar
1 Oct 2024
·
Stayed 3 nights
The concierge service was fantastic . In general this one of the best services I have had during my travel experiences. Proactive personnel ready to help you at any time. Top class. Beautiful room on top floor
The concierge service was fantastic . In general this one of the best services I have had during my travel experiences. Proactive personnel ready to help you at any time. Top class. Beautiful room on top floor
10
Robert
6 Feb 2025
·
Stayed 3 nights
The staff was incredible and very personable. They helped us book an incredible dinner and helped with every question we had. The hotel is beautiful and an easy 10 min walk from the train station. Not much directly around the hotel, but with a short walk or easy taxi's, can access everything. Very happy with our stay.
The staff was incredible and very personable. They helped us book an incredible dinner and helped with every question we had. The hotel is beautiful and an easy 10 min walk from the train station. Not much directly around the hotel, but with a short walk or easy taxi's, can access everything. Very happy with our stay.
10
Daniel
23 Dec 2025
·
Stayed 4 nights
We travel a lot and we have to rate this hotel as one of the best ever. The staff were amazing especially the manager and the restaurant staff!!! Excellent location and amazing food. The most hospitable staff ever.
We travel a lot and we have to rate this hotel as one of the best ever. The staff were amazing especially the manager and the restaurant staff!!! Excellent location and amazing food. The most hospitable staff ever.
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AI-generated summary based on recent guest reviews
Location
Set on the quieter side of Shinjuku, the hotel is walkable to Shinjuku Station (about 10–20 minutes) and near conveniences. Several guests found the distance to trains less convenient, though airport limousine buses stop nearby at the Washington Hotel.
Related guest reviews
10
Leslie
25 Feb 2025
·
Stayed 5 nights
The convenient location was wonderful as was the staff.
The convenient location was wonderful as was the staff.
10
Michael
2 May 2025
·
Stayed 2 nights
This is a very nice, newer hotel with friendly, helpful staff. We enjoyed our stay here. The only thing that could've been better is if it were closer to a train stop. From Haneda Airport, we took the Limousine Bus which dropped us off at the nearby Washington Hotel and we walked about 5 minutes to the Kimpton. Otherwise it's about a 15 minute walk to the Shinjuku Station.
This is a very nice, newer hotel with friendly, helpful staff. We enjoyed our stay here. The only thing that could've been better is if it were closer to a train stop. From Haneda Airport, we took the Limousine Bus which dropped us off at the nearby Washington Hotel and we walked about 5 minutes to the Kimpton. Otherwise it's about a 15 minute walk to the Shinjuku Station.
10
Adrienne
18 Apr 2025
·
Stayed 2 nights
Id loved it! Just the right amount of fancy. The hotel is in an awkward location, but you’ll get over it quick. Great ramen within walking distance
Id loved it! Just the right amount of fancy. The hotel is in an awkward location, but you’ll get over it quick. Great ramen within walking distance
10
Robby
19 Jul 2024
·
Stayed 4 nights
Great hotel in a lively part of Tokyo. At a good distance from Shinjuku station but not too close that you are around the crowds and noise. The staff was helpful and kind. Rooms were comfortable. We appreciated the firmness of the pillows. The ambient light was better than some hotels that have too many small lights that hinders light sleepers. Great location if you want to visit the observation decks at the Tokyo Metropolitan Government Building. Really nice hotel. Splurge for the breakfast at the hotel. Food is wonderful and the staff delightful.
Great hotel in a lively part of Tokyo. At a good distance from Shinjuku station but not too close that you are around the crowds and noise. The staff was helpful and kind. Rooms were comfortable. We appreciated the firmness of the pillows. The ambient light was better than some hotels that have too many small lights that hinders light sleepers. Great location if you want to visit the observation decks at the Tokyo Metropolitan Government Building. Really nice hotel. Splurge for the breakfast at the hotel. Food is wonderful and the staff delightful.
10
Sharian
26 May 2025
·
Stayed 8 nights
Excellent hotel just the location wasn't ideal or convenient.
Excellent hotel just the location wasn't ideal or convenient.
10
Ann
7 Oct 2024
·
Stayed 3 nights
I had a wonderful stay at the Kimpton! It’s in a great location in Shinjuku; about a 15 minute walk from Shinjuku station. The hotel is very nice and modern. The rooms are spacious. Amenities like the social hour and free latte in the morning were nice. Service was great and staff very friendly and helpful. Would highly recommend!
I had a wonderful stay at the Kimpton! It’s in a great location in Shinjuku; about a 15 minute walk from Shinjuku station. The hotel is very nice and modern. The rooms are spacious. Amenities like the social hour and free latte in the morning were nice. Service was great and staff very friendly and helpful. Would highly recommend!
10
Algeni
16 Jul 2024
·
Stayed 1 night
Good service , clean and a very good area will return to this hotel again !
Good service , clean and a very good area will return to this hotel again !
8
Gerard
27 Jul 2024
·
Stayed 3 nights
Excellent hotel. Not ideal location but not terrible either.
Excellent hotel. Not ideal location but not terrible either.
10
Rebecca
20 Nov 2024
·
Stayed 1 night
All around great hotel for a first stay in Tokyo. Above all the staff are very fluent in English and incredibly helpful -- the concierge was so great for making reservations, suggesting great restaurants that weren't touristy, and since they use WhatsApp w guests incredibly easy to communicate with even when we were out and about. The hotel itself is clean, stylish, and has a great coffee shop and rooftop bar as well as comfortable, sizable rooms. Only caveat: it is a bit of a walk from Shinjuku station (definitely a solid 15 min) but as long as that's not a dealbreaker, this is a perfect hotel.
All around great hotel for a first stay in Tokyo. Above all the staff are very fluent in English and incredibly helpful -- the concierge was so great for making reservations, suggesting great restaurants that weren't touristy, and since they use WhatsApp w guests incredibly easy to communicate with even when we were out and about. The hotel itself is clean, stylish, and has a great coffee shop and rooftop bar as well as comfortable, sizable rooms. Only caveat: it is a bit of a walk from Shinjuku station (definitely a solid 15 min) but as long as that's not a dealbreaker, this is a perfect hotel.
10
Richard
5 Aug 2025
·
Stayed 3 nights
We really enjoy the personal service at the Kimpton, the staff were extremely friendly and helpful. This hotel was a 10 minute walk from Shinjuku station. The room was small-ish (as expected in Tokyo) but well-appointed and comfortable.
We really enjoy the personal service at the Kimpton, the staff were extremely friendly and helpful. This hotel was a 10 minute walk from Shinjuku station. The room was small-ish (as expected in Tokyo) but well-appointed and comfortable.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and on site dining receive strong praise for quality and an a la carte format, and many enjoyed the evening social hour. Some guests experienced slow or uneven restaurant service or found certain meals average.
Related guest reviews
10
Jill
11 Aug 2025
·
Stayed 1 night
The staff was so accommodating and helpful including the concierge, Mari. The room was clean and pretty with delicious bed, pillows and comforter. The shower was great and the towels were super fluffy. We enjoyed the beautiful gym and ate at both restaurants which were excellent. Hotel is located walking distance to lots but kind of a busy commercial location. But we loved the Kimpton.
The staff was so accommodating and helpful including the concierge, Mari. The room was clean and pretty with delicious bed, pillows and comforter. The shower was great and the towels were super fluffy. We enjoyed the beautiful gym and ate at both restaurants which were excellent. Hotel is located walking distance to lots but kind of a busy commercial location. But we loved the Kimpton.
10
S
1 Mar 2024
·
Stayed 6 nights
Excellent concierge, restaurant staff, reception at checkin who effortlessly helped with all queries and problems. Upon arrival I had damaged currency I urgently needed to replace and even though I arrived before official checkin the concierge service arranged a taxi, called a bank and translated on my behalf. Rooms were exceptionally clean, good size, with all amenities. And even though the hotel is on a busy road near Shinjuku the corner is relatively quiet. Restaurant staff were attentive and the menu and portions for main meals were generous. Various convenience stores are nearby, and actually the location is close to Tochomae station (if you want a quieter station), as well as Shinjuku. The only tiny negative was that the room service menu didn't have enough vegetarian options. I highly recommend this hotel and if I return to Tokyo will book it again.
Excellent concierge, restaurant staff, reception at checkin who effortlessly helped with all queries and problems. Upon arrival I had damaged currency I urgently needed to replace and even though I arrived before official checkin the concierge service arranged a taxi, called a bank and translated on my behalf. Rooms were exceptionally clean, good size, with all amenities. And even though the hotel is on a busy road near Shinjuku the corner is relatively quiet. Restaurant staff were attentive and the menu and portions for main meals were generous. Various convenience stores are nearby, and actually the location is close to Tochomae station (if you want a quieter station), as well as Shinjuku. The only tiny negative was that the room service menu didn't have enough vegetarian options. I highly recommend this hotel and if I return to Tokyo will book it again.
10
Billie Jo
2 May 2025
·
Stayed 1 night
Only one bit of feedback: we went to the restaurant for breakfast twice and both times we never received our drinks.
Only one bit of feedback: we went to the restaurant for breakfast twice and both times we never received our drinks.
10
Geoff
5 Oct 2025
·
Stayed 3 nights
Great stay. Large room. Dining was amazing, breakfast was perfect. Staff so helpful. Loved the time there
Great stay. Large room. Dining was amazing, breakfast was perfect. Staff so helpful. Loved the time there
10
Thomas
15 May 2025
·
Stayed 2 nights
Cheerful and friendly. Food in restaurants was outstanding.
Cheerful and friendly. Food in restaurants was outstanding.
10
Nathan
23 May 2025
·
Stayed 3 nights
The Kimpton Shinjuku Tokyo is top notch! The staff really pride themselves on a high quality of service. Definitely book the breakfast option - you won’t regret it! So many tasty Japanese and Western options. Loved the nightly social hour. We caught up with other travelers and compared notes on what to do around Tokyo. Our room was well appointed and had loads of natural light. The hotel is located in a great spot. Super easy to walk to Shinjuku station and get anywhere you need in Tokyo. We will for sure stay at the Kimpton Shinjuku Tokyo on future trips!
The Kimpton Shinjuku Tokyo is top notch! The staff really pride themselves on a high quality of service. Definitely book the breakfast option - you won’t regret it! So many tasty Japanese and Western options. Loved the nightly social hour. We caught up with other travelers and compared notes on what to do around Tokyo. Our room was well appointed and had loads of natural light. The hotel is located in a great spot. Super easy to walk to Shinjuku station and get anywhere you need in Tokyo. We will for sure stay at the Kimpton Shinjuku Tokyo on future trips!
10
Kay
8 Sept 2024
·
Stayed 4 nights
Wow! I can’t say enough amazing things about this hotel. First, the property is absolutely charming, the staff was incredibly friendly and helpful, and the room was super comfortable. The breakfast was phenomenal—not your typical hotel buffet. You order several different breakfast courses from a menu in the most adorable restaurant, making every morning a perfect start! One night, I headed up to the rooftop bar, where I enjoyed a delicious fresh fruit cocktail on the patio, taking in the breathtaking views of Tokyo’s skyline and city lights. They also offer a cute cocktail hour that I only got to attend once, but I wish I’d gone more often. Overall, I would highly recommend this hotel to anyone. One thing I didn’t realize when booking was that it’s about a 20-minute walk from the heart of Shinjuku, which turned out to be a blessing. It’s close enough to enjoy the energy of the area or catch a train, but far enough for some peace and quiet around the hotel
Wow! I can’t say enough amazing things about this hotel. First, the property is absolutely charming, the staff was incredibly friendly and helpful, and the room was super comfortable. The breakfast was phenomenal—not your typical hotel buffet. You order several different breakfast courses from a menu in the most adorable restaurant, making every morning a perfect start! One night, I headed up to the rooftop bar, where I enjoyed a delicious fresh fruit cocktail on the patio, taking in the breathtaking views of Tokyo’s skyline and city lights. They also offer a cute cocktail hour that I only got to attend once, but I wish I’d gone more often. Overall, I would highly recommend this hotel to anyone. One thing I didn’t realize when booking was that it’s about a 20-minute walk from the heart of Shinjuku, which turned out to be a blessing. It’s close enough to enjoy the energy of the area or catch a train, but far enough for some peace and quiet around the hotel
10
Veli
6 May 2024
·
Stayed 3 nights
New, nice, clean, friendly, pretty cozy rooftop, top notch restaurant with a-la carte menu.
New, nice, clean, friendly, pretty cozy rooftop, top notch restaurant with a-la carte menu.
10
Patricia
6 May 2025
·
Stayed 4 nights
Beautiful hotel which is central to many great walking areas. The experience was absolutely 5 star. The staff are polite, accommodating and attentive. The breakfast was outstanding and the servers first class. When asking for a coffee refill it came each time in a clean cup, freshly brewed as the lead server said. All the details matter. We also had outstanding service from Alex the Concierge. Simply it was a perfect experience.
Beautiful hotel which is central to many great walking areas. The experience was absolutely 5 star. The staff are polite, accommodating and attentive. The breakfast was outstanding and the servers first class. When asking for a coffee refill it came each time in a clean cup, freshly brewed as the lead server said. All the details matter. We also had outstanding service from Alex the Concierge. Simply it was a perfect experience.
8
Haley
5 Jun 2025
·
Stayed 4 nights
Great room and awesome staff. We had a few meals here and they were somewhere between mediocre to bad, so I’d stay away from the food, but otherwise wonderful hotel and great location- close to everything but a quieter direct area.
Great room and awesome staff. We had a few meals here and they were somewhere between mediocre to bad, so I’d stay away from the food, but otherwise wonderful hotel and great location- close to everything but a quieter direct area.
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AI-generated summary based on recent guest reviews
10
Martin
30 Jul 2026
·
Stayed 2 nights
All around this hotel wins Stay here
All around this hotel wins Stay here
10
Kathy
27 Jul 2026
·
Stayed 1 night
I’ve stayed at this hotel, many times and I am never disappointed. The rooms are always so clean, comfortable and modern, the breakfast is amazing and the service at the property is unparalleled. I would highly recommend.
I’ve stayed at this hotel, many times and I am never disappointed. The rooms are always so clean, comfortable and modern, the breakfast is amazing and the service at the property is unparalleled. I would highly recommend.
10
Lea A.
24 Jul 2026
·
Stayed 7 nights
This was my sixth time staying at the Kimpton Shinjuku and it was a great stay. I love the friendly staff, the great breakfast and the wonderful rooms. Would highly recommend.
This was my sixth time staying at the Kimpton Shinjuku and it was a great stay. I love the friendly staff, the great breakfast and the wonderful rooms. Would highly recommend.
8
Stephen
23 Jul 2026
·
Stayed 1 night
Typical Kimpton. Great property. Only thing to watch out for is when I booked o assumed it was in the center of bustling Shinjuku. It’s not. You’d need to take a taxi to get to the action, or take a fairly long walk. I paid up thinking I’d be in the mix. Caveat emptor. Other than that it’s a good hotel.
Typical Kimpton. Great property. Only thing to watch out for is when I booked o assumed it was in the center of bustling Shinjuku. It’s not. You’d need to take a taxi to get to the action, or take a fairly long walk. I paid up thinking I’d be in the mix. Caveat emptor. Other than that it’s a good hotel.
10
Livan
21 Jun 2026
·
Stayed 3 nights
Excellent stay! Delicious breakfast!Excellent customer service!
Excellent stay! Delicious breakfast!Excellent customer service!
FAQs about Kimpton Shinjuku Tokyo by IHG
Is parking available at the property?
Self parking is available on-site for a fee of JPY 4000 per day, which includes in/out privileges. Parking height restrictions apply.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately JPY 6325 for adults and children.
Does the property allow pets?
Pets are allowed in specific rooms only, and guests must contact the property directly to arrange for bringing pets. Service animals are exempt from restrictions.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 2:00 AM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request but cannot be guaranteed and may incur additional charges.
What accessibility features does the property offer for guests with disabilities?
The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details regarding room accessibility may vary.
What is the location of the property in relation to key landmarks?
Located in Tokyo's Shinjuku area, the property is within a 5-minute drive of Shinjuku Gyoen National Garden and National Stadium, 1.6 km from Meiji Jingu Shrine, and 2.7 km from Shibuya Crossing. Public transport options are available nearby.
What are the policies for guests staying with children?
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of JPY 5000 per night. Advance request or confirmation may be required.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-23: 479.4556394124756USD
- 2026-09-24: 348.59799281652835USD
- 2026-09-25: 403.80958840020753USD
- 2026-09-26: 465.17215067504884USD
- 2026-09-27: 397.19206704559326USD
- 2026-09-28: 397.1727979699707USD
- 2026-09-29: 401.4860503516236USD
- 2026-09-30: 392.8665935565186USD
- 2026-10-01: 417.81101953338623USD
- 2026-10-02: 484.8351139785767USD
- 2026-10-03: 638.2131715571289USD
- 2026-10-04: 531.2409850361329USD
- 2026-10-05: 492.33182596740727USD
- 2026-10-06: 497.6868583186646USD
- 2026-10-07: 527.0726499907837USD
- 2026-10-08: 536.8317597720337USD
- 2026-10-09: 535.3248139011841USD
- 2026-10-10: 558.2221696658326USD
- 2026-10-11: 492.32842350000004USD
- 2026-10-12: 411.5308285188599USD
- 2026-10-13: 481.6232889033204USD
- 2026-10-14: 835.4709417386475USD
- 2026-10-15: 551.5898579937134USD
- 2026-10-16: 835.4709417386475USD
- 2026-10-17: 574.2182105188599USD
- 2026-10-18: 568.2267778862305USD
- 2026-10-19: 470.8150039937134USD
- 2026-10-20: 465.35640470086673USD
- 2026-10-21: 488.01662931866457USD
- 2026-10-22: 471.8115103153687USD
- 2026-10-23: 539.8417629795532USD
- 2026-10-24: 665.2240409790039USD
- 2026-10-25: 445.93435692120363USD
- 2026-10-26: 451.27702928881837USD
- 2026-10-27: 448.07068982427984USD
- 2026-10-28: 438.4254238249512USD
- 2026-10-29: 470.74674633123783USD
- 2026-10-30: 535.8029300100098USD
- 2026-10-31: 525.8403318463745USD
- 2026-11-01: 452.44157583752445USD
- 2026-11-02: 436.2127090004883USD
- 2026-11-03: 502.0213934811402USD
- 2026-11-04: 401.5917698746338USD
- 2026-11-05: 368.1541255872803USD
- 2026-11-06: 827.7301895109864USD
- 2026-11-07: 579.0946754135742USD
- 2026-11-08: 470.76282125378424USD
- 2026-11-09: 518.4222932365723USD
- 2026-11-10: 401.4925775339966USD
- 2026-11-11: 488.0165945996094USD
- 2026-11-12: 533.3188163312378USD
- 2026-11-13: 596.4453149233399USD
- 2026-11-14: 991.6284332792969USD
- 2026-11-15: 453.5565088563843USD
- 2026-11-16: 452.3758873851319USD
- 2026-11-17: 436.26385016876225USD
- 2026-11-18: 502.1455835415039USD
- 2026-11-19: 518.4222932365723USD
- 2026-11-20: 544.43328858844USD
- 2026-11-21: 993.2714084083252USD
- 2026-11-22: 885.2834812091065USD
- 2026-11-23: 415.5768830518799USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for full breakfast: approximately JPY 6325 for adults and JPY 6325 for children
- Self parking fee: JPY 4000 per day (in/out privileges)
- Rollaway bed fee: JPY 5000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
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Restaurant
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Room service
Dry cleaning
Housekeeping
Services
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Massage
Breakfast in the room
Wheelchair Accessible (Limited)
Activities
Terrace
Fitness Center (nearby)
Parking
Parking
Parking Onsite
Internet
Free wi-fi