Luana Shibuya
From
US$91
/ night
Select dates to see prices and availability
From
US$91
/ night
About this property
This smoke-free hotel was built in 2021.
Amenities
This smoke-free hotel was built in 2021.
Rooms
Make yourself at home in one of the 24 guestrooms, featuring kitchenettes with stovetops and microwaves. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and electric kettles, and housekeeping is provided on request.
Location
With a stay at Luana Shibuya in Tokyo (Shibuya), you'll be a 5-minute drive from Shinjuku Gyoen National Garden and 6 minutes from Shibuya Crossing. This hotel is 5.8 mi (9.3 km) from Tokyo Dome and 5.8 mi (9.3 km) from Tokyo Imperial Palace.
What's nearby
Shinjuku Central Park(1 Miles)
Tokyo Metropolitan Government Building(1.2 Miles)
Tokyo Opera City Concert Hall(1.2 Miles)
Yoyogi Park(1.4 Miles)
Omoide Yokocho(1.9 Miles)
Meiji Jingu Shrine(1.9 Miles)
Shinjuku Isetan(1.9 Miles)
NHK Hall(1.9 Miles)
Isetan Department Store Shinjuku(1.9 Miles)
Shinjuku Gyoen National Garden(2 Miles)
Omotesando(2.1 Miles)
Takeshita Street(2.3 Miles)
Yoyogi National Gymnasium(2.3 Miles)
Shibuya 109 Building(2.3 Miles)
Shibuya Crossing(2.4 Miles)
Haneda Airport (HND)(14 Miles)
Narita Intl. Airport (NRT)(48.7 Miles)
Location
Shibuya-ku, Hatagaya 3-8-11, Hatagaya, Tokyo, Japan
Shinjuku Central Park (1 Miles)
Tokyo Metropolitan Government Building (1.2 Miles)
Tokyo Opera City Concert Hall (1.2 Miles)
Yoyogi Park (1.4 Miles)
Omoide Yokocho (1.9 Miles)
Meiji Jingu Shrine (1.9 Miles)
Room options
5
Standard Twin Room
Room details
2 Single Beds
Sleeps 2
215 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Deluxe Room
Room details
1 Large Double Bed
Sleeps 2
215 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Queen Room
Room details
1 Large Double Bed
Sleeps 2
215 ft²
Air ConditioningHeatingWi-Fi (Free)
7
Deluxe Twin Room
Room details
2 Single Beds
Sleeps 2
237 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Luana Shibuya
8.3
Very good
Based on 869 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Luana Shibuya, travelers praise clean, quiet rooms with compact apartment-style layouts including kitchenettes and washers, and a residential location near transit and shops, but repeated concerns involve self-service check-in difficulties, lack of onsite staff, and no elevator.
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What guests think
At Luana Shibuya, travelers praise clean, quiet rooms with compact apartment-style layouts including kitchenettes and washers, and a residential location near transit and shops, but repeated concerns involve self-service check-in difficulties, lack of onsite staff, and no elevator.
Room sizes vary from very compact to relatively spacious for Tokyo, with limited seating or storage and tight bathrooms. Wi-Fi reliability and soundproofing are mixed, and occasional odors or housekeeping lapses are noted. Expect an independent, stair-only stay in Hatagaya rather than central Shibuya.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are basic but practical, with in-room kitchenettes and washing machines; there is no elevator and stairs are steep, limiting accessibility. Some note a self-check-in kiosk and the lack of an in-room dryer or detergent.
Related guest reviews
10
Maria
13 Aug 2023
·
Stayed 6 nights
Modern, clean, and with a small kitchenette and washing machine. The stairs are steep and narrow and there’s no elevator, so keep this in mind if you have accessibility issues.
Modern, clean, and with a small kitchenette and washing machine. The stairs are steep and narrow and there’s no elevator, so keep this in mind if you have accessibility issues.
6
Francisco
4 Jun 2025
·
Stayed 10 nights
Location is perfect as it is in walking distance to Hatagaya metro station. There are multiple business in close distance to the property (convenience stores, supermarkets, pharmacies, bars, restaurants, hair dressers, laundries, etc). The property is newish and kept in very good conditions. It is perfect for just a couple of days stay. However, it is very inconvenient for staying more than 2 days. The reason is that it is tiny. You a confortable bed, a kitchenette and a bathroom (there is a washing machine but, there is not a dryer). It does not have a proper table were you can seat and eat. Neither has proper seats. There are very very limited kitchen utensils. We booked this property as it was marketed as an apartotel. However, it is a crossover between a tiny hotel room and an apartotel with inconvenient forniture. It is a pity because, even using the same space but, with clever forniture and kitchen utensils the effect would be much different. The location though is second to none. Also, the building looks solid and clean. Hope feedback is taken and an interior designer is hired to improve the product.
Location is perfect as it is in walking distance to Hatagaya metro station. There are multiple business in close distance to the property (convenience stores, supermarkets, pharmacies, bars, restaurants, hair dressers, laundries, etc). The property is newish and kept in very good conditions. It is perfect for just a couple of days stay. However, it is very inconvenient for staying more than 2 days. The reason is that it is tiny. You a confortable bed, a kitchenette and a bathroom (there is a washing machine but, there is not a dryer). It does not have a proper table were you can seat and eat. Neither has proper seats. There are very very limited kitchen utensils. We booked this property as it was marketed as an apartotel. However, it is a crossover between a tiny hotel room and an apartotel with inconvenient forniture. It is a pity because, even using the same space but, with clever forniture and kitchen utensils the effect would be much different. The location though is second to none. Also, the building looks solid and clean. Hope feedback is taken and an interior designer is hired to improve the product.
8
Ted
19 Mar 2024
·
Stayed 3 nights
Really liked this property. Only had a few issues with the hotel. Other than there’s actually no staff there the neighborhood was nice and lots of small eateries around. We had issues with the door lock. Which wasn’t operating properly. Also it’s a walk up so keep that in mind. The room is actually a lot bigger than most hotels so that’s a plus.
Really liked this property. Only had a few issues with the hotel. Other than there’s actually no staff there the neighborhood was nice and lots of small eateries around. We had issues with the door lock. Which wasn’t operating properly. Also it’s a walk up so keep that in mind. The room is actually a lot bigger than most hotels so that’s a plus.
10
hiromitsu
5 Sept 2023
·
Stayed 2 nights
入室時のパスワード入力に少々手間取ったが、設備も十分で満足した。
入室時のパスワード入力に少々手間取ったが、設備も十分で満足した。
8
John
15 Dec 2022
·
Stayed 2 nights
This is a very basic hotel that has everything you need in a compact space.
This is a very basic hotel that has everything you need in a compact space.
10
JINYOUNG
12 Jun 2024
·
Stayed 3 nights
위치는 적절했습니다. 신주쿠역에서 버스를 타고 한 번 더 이동해야하는 번거로움이 있어요. 하지만 동네는 조용하고 깨끗하며, 편의점 가까이에 있습니다. 시끌시끌한 도쿄를 즐기고 숙소에서는 조용하게 보낼 수 있어 좋았습니다. 시설은 깔끔했고, 체크인할때는 미리 메일로 체크인에 필요한 번호를 받아 번호를 입력해야 들어올 수 있는 무인 시스템이구요. 아쉬운 점은 수건을 교체해주지 않습니다. 대신 세탁기가 객실내부에 있어서 편의점에서 세제를 산다면 빨아서 쓸 수 있습니다. 아니면 주변에 코인 세탁방 이용하셔도 될 것 같아요. 오는길이 조금 번거롭지만 도쿄속 조용한 일본의 분위기를 느끼고 싶다면 추천합니다.
위치는 적절했습니다. 신주쿠역에서 버스를 타고 한 번 더 이동해야하는 번거로움이 있어요. 하지만 동네는 조용하고 깨끗하며, 편의점 가까이에 있습니다. 시끌시끌한 도쿄를 즐기고 숙소에서는 조용하게 보낼 수 있어 좋았습니다. 시설은 깔끔했고, 체크인할때는 미리 메일로 체크인에 필요한 번호를 받아 번호를 입력해야 들어올 수 있는 무인 시스템이구요. 아쉬운 점은 수건을 교체해주지 않습니다. 대신 세탁기가 객실내부에 있어서 편의점에서 세제를 산다면 빨아서 쓸 수 있습니다. 아니면 주변에 코인 세탁방 이용하셔도 될 것 같아요. 오는길이 조금 번거롭지만 도쿄속 조용한 일본의 분위기를 느끼고 싶다면 추천합니다.
8
Toru
9 Mar 2025
·
Stayed 1 night
洗濯機もあり長期滞在もできる。 アメニティも揃っており便利です。
洗濯機もあり長期滞在もできる。 アメニティも揃っており便利です。
8
Elvan
10 Sept 2025
·
Stayed 4 nights
Vereinzelte Handtücher waren fleckig und mit Haaren. Das Bad ist super klein und neben der Küche. Die Küche hat extrem gerochen, obwohl wir diese nicht genutzt haben. Hier muss vermutlich dringend der Filter gewechselt werden. Es gibt keinen Aufzug. Check in etc ging problemlos. Die Lage war in Ordnung. Alles war okay.
Vereinzelte Handtücher waren fleckig und mit Haaren. Das Bad ist super klein und neben der Küche. Die Küche hat extrem gerochen, obwohl wir diese nicht genutzt haben. Hier muss vermutlich dringend der Filter gewechselt werden. Es gibt keinen Aufzug. Check in etc ging problemlos. Die Lage war in Ordnung. Alles war okay.
10
Sean
8 Oct 2025
·
Stayed 3 nights
Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi. Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves. Notes: Not wheelchair accessible (property entrance, rooms).
Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi. Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves. Notes: Not wheelchair accessible (property entrance, rooms).
8
Nick
14 Feb 2025
·
Stayed 5 nights
In a quiet more suburban area of Shibuya with some great local bakeries and ramen places, and the usual lawsons etc very closeby. We enjoyed coming back here compared to the very hectic Tokyo streets. While it’s not in the midddle of the madness it’s well connected to public transport, and was a good change. Useful to know it has a washing machine but no detergent or a dryer, but very close laundromats for drying
In a quiet more suburban area of Shibuya with some great local bakeries and ramen places, and the usual lawsons etc very closeby. We enjoyed coming back here compared to the very hectic Tokyo streets. While it’s not in the midddle of the madness it’s well connected to public transport, and was a good change. Useful to know it has a washing machine but no detergent or a dryer, but very close laundromats for drying
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is often praised, but inconsistencies appear, including stained towels or curtains, kitchen or sewage odors, an insect in the bathroom, and a faulty shower.
Related guest reviews
10
Maria
13 Aug 2023
·
Stayed 6 nights
Modern, clean, and with a small kitchenette and washing machine. The stairs are steep and narrow and there’s no elevator, so keep this in mind if you have accessibility issues.
Modern, clean, and with a small kitchenette and washing machine. The stairs are steep and narrow and there’s no elevator, so keep this in mind if you have accessibility issues.
4
Seiji
29 Sept 2023
·
Stayed 4 nights
This property always has problems of difficulties of check-in using display pad with slow responsibilities and electric door access key touch pad with low battery, and smell of sewage in the room. Although cleaning work of house keeping seems to be well done, however engineering work of sewage system cleaning is not properly done by the owner management due to cutting the cost policy. Judging from the location of Hatagaya closing to down town Shinjuku Station and level of the facilities of this hotel, the price of the room is rather expensive. Better to find out others, if you can.
This property always has problems of difficulties of check-in using display pad with slow responsibilities and electric door access key touch pad with low battery, and smell of sewage in the room. Although cleaning work of house keeping seems to be well done, however engineering work of sewage system cleaning is not properly done by the owner management due to cutting the cost policy. Judging from the location of Hatagaya closing to down town Shinjuku Station and level of the facilities of this hotel, the price of the room is rather expensive. Better to find out others, if you can.
10
Peter
4 Nov 2025
·
Stayed 7 nights
Clean room close to local stores. Quiet area
Clean room close to local stores. Quiet area
6
Medhat
1 Dec 2025
·
Stayed 4 nights
The room was in excellent and clean condition. The only reason I am giving it 3 Stars is because Expedia was now upfront that there were no elevator and there’s no front reception in this hotel clearly right in the description. It was very frustrating when we arrived and we realized there’s no front reception and the instructions in the Expedia email were not clear.
The room was in excellent and clean condition. The only reason I am giving it 3 Stars is because Expedia was now upfront that there were no elevator and there’s no front reception in this hotel clearly right in the description. It was very frustrating when we arrived and we realized there’s no front reception and the instructions in the Expedia email were not clear.
6
Rina
14 Oct 2022
·
Stayed 1 night
部屋は綺麗で、よかったです。 お風呂の天井に虫の死体があったのでちゃんとチェックが行き渡ってないところは凄く残念でした。 ホントに、家のような安心感のあるホテルですが外の声がとても聞こえるので、プライベートはどこまで守られているのか？不安になりました。 防音はあんまり期待できなさそうです、まあ安いので仕方ないかもしれません、エントランスは基本的に無人なので入口はほぼオートロックのマンションのような感じです、チェックインからチェックアウトまで機会で行います、機会に疎い方は苦労しそうでした、深夜や、夜に出入りができるのかがよくわからりません、エントランスの番号入れても開きませんでした。 夜の出入りができませんでした。 WiFiも完備とは書いてますがパスワードはどこにもありませんでした。 アメニティは、歯ブラシ、シャンプー、リンス、ボディーソープくらいしかありません。メリット、デメリットはたくさんあります。 とにかく安い。
部屋は綺麗で、よかったです。 お風呂の天井に虫の死体があったのでちゃんとチェックが行き渡ってないところは凄く残念でした。 ホントに、家のような安心感のあるホテルですが外の声がとても聞こえるので、プライベートはどこまで守られているのか？不安になりました。 防音はあんまり期待できなさそうです、まあ安いので仕方ないかもしれません、エントランスは基本的に無人なので入口はほぼオートロックのマンションのような感じです、チェックインからチェックアウトまで機会で行います、機会に疎い方は苦労しそうでした、深夜や、夜に出入りができるのかがよくわからりません、エントランスの番号入れても開きませんでした。 夜の出入りができませんでした。 WiFiも完備とは書いてますがパスワードはどこにもありませんでした。 アメニティは、歯ブラシ、シャンプー、リンス、ボディーソープくらいしかありません。メリット、デメリットはたくさんあります。 とにかく安い。
10
YoungJu
22 Jul 2023
·
Stayed 2 nights
전반적으로 신식 시설이라 깔끔하고 좋았습니다. 전체적으로 시설도 깔끔하고 제가 묵었던 가성비 좋은 일본 숙소중에 가장 넓은 편이었습니다…! 확실히 조금이라도 더 넓으니 쾌적하고 좋았고 숙소 청소 상태도 깨끗한 편이었습니다! 다만 청결도에서 별을 하나 뺀 이유는 커텐에 붉은 자국이 크게 묻어 있어서 그걸 본 순간 어쩔수 없이 찝찝한 느낌이 들어서 입니다. 그것 빼고는 다른 부분의 청결도는 우수했습니다. 그리고 편리성 부분에서 별을 2개 뺀 것은 1. 무인체크인 시스템이 건물 외부에서 기계를 통해 여러 절차를 거쳐야 문이 열리는 방식이라 밖에서 꽤 오래 서있는 동안에 모기를 많이 물렸네요ㅠㅠ 특히 무인시스템 컴퓨터가 버벅거리고 느려서.. 그 점이 불편하였고 2. 가장 단점으로 엘레베이터가 없다는 것 때문에 별을 하나 더 뺐습니다. 여행객들이 주로 이용하는 숙박업소에 엘레베이터가 없다는 것은… 이 숙소의 가장 치명적인 단점인것 같습니다ㅜㅜ 짐이 적은 분들은 괜찮겠지만 저흰 일행모두 26인치 이상되는 커다랗고 무거운 캐리어였는데 여자 둘이서 가장 윗층까지 계단으로 낑낑대면서 겨우 올렸네요ㅠㅠㅠㅠ 위에 언급한 단점 외에는 전반적으로 만족도 높은 숙소였습니다!
전반적으로 신식 시설이라 깔끔하고 좋았습니다. 전체적으로 시설도 깔끔하고 제가 묵었던 가성비 좋은 일본 숙소중에 가장 넓은 편이었습니다…! 확실히 조금이라도 더 넓으니 쾌적하고 좋았고 숙소 청소 상태도 깨끗한 편이었습니다! 다만 청결도에서 별을 하나 뺀 이유는 커텐에 붉은 자국이 크게 묻어 있어서 그걸 본 순간 어쩔수 없이 찝찝한 느낌이 들어서 입니다. 그것 빼고는 다른 부분의 청결도는 우수했습니다. 그리고 편리성 부분에서 별을 2개 뺀 것은 1. 무인체크인 시스템이 건물 외부에서 기계를 통해 여러 절차를 거쳐야 문이 열리는 방식이라 밖에서 꽤 오래 서있는 동안에 모기를 많이 물렸네요ㅠㅠ 특히 무인시스템 컴퓨터가 버벅거리고 느려서.. 그 점이 불편하였고 2. 가장 단점으로 엘레베이터가 없다는 것 때문에 별을 하나 더 뺐습니다. 여행객들이 주로 이용하는 숙박업소에 엘레베이터가 없다는 것은… 이 숙소의 가장 치명적인 단점인것 같습니다ㅜㅜ 짐이 적은 분들은 괜찮겠지만 저흰 일행모두 26인치 이상되는 커다랗고 무거운 캐리어였는데 여자 둘이서 가장 윗층까지 계단으로 낑낑대면서 겨우 올렸네요ㅠㅠㅠㅠ 위에 언급한 단점 외에는 전반적으로 만족도 높은 숙소였습니다!
8
Elvan
10 Sept 2025
·
Stayed 4 nights
Vereinzelte Handtücher waren fleckig und mit Haaren. Das Bad ist super klein und neben der Küche. Die Küche hat extrem gerochen, obwohl wir diese nicht genutzt haben. Hier muss vermutlich dringend der Filter gewechselt werden. Es gibt keinen Aufzug. Check in etc ging problemlos. Die Lage war in Ordnung. Alles war okay.
Vereinzelte Handtücher waren fleckig und mit Haaren. Das Bad ist super klein und neben der Küche. Die Küche hat extrem gerochen, obwohl wir diese nicht genutzt haben. Hier muss vermutlich dringend der Filter gewechselt werden. Es gibt keinen Aufzug. Check in etc ging problemlos. Die Lage war in Ordnung. Alles war okay.
10
Marco
24 May 2025
·
Stayed 3 nights
Clean, Spacious (for Japan) and the neighborhood is not so busy with small restaurants and convenience stores. Short walk to the subway.
Clean, Spacious (for Japan) and the neighborhood is not so busy with small restaurants and convenience stores. Short walk to the subway.
10
Jackson
17 Sept 2025
·
Stayed 4 nights
Hotel was very clean and extremely functional. Felt very safe and had all of the amenities we needed!
Hotel was very clean and extremely functional. Felt very safe and had all of the amenities we needed!
6
??
15 Feb 2025
·
Stayed 1 night
お風呂でカランの方からしかお湯がでなかった… シャワーが使えたならもっと評価は良かった。
お風呂でカランの方からしかお湯がでなかった… シャワーが使えたならもっと評価は良かった。
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AI-generated summary based on recent guest reviews
Rooms
Apartment-style rooms are functional, with sizes ranging from very compact to relatively spacious for Tokyo. Storage and seating are limited, bathrooms can be small, pillows could be better, and Wi-Fi and soundproofing are mixed.
Related guest reviews
6
Francisco
4 Jun 2025
·
Stayed 10 nights
Location is perfect as it is in walking distance to Hatagaya metro station. There are multiple business in close distance to the property (convenience stores, supermarkets, pharmacies, bars, restaurants, hair dressers, laundries, etc). The property is newish and kept in very good conditions. It is perfect for just a couple of days stay. However, it is very inconvenient for staying more than 2 days. The reason is that it is tiny. You a confortable bed, a kitchenette and a bathroom (there is a washing machine but, there is not a dryer). It does not have a proper table were you can seat and eat. Neither has proper seats. There are very very limited kitchen utensils. We booked this property as it was marketed as an apartotel. However, it is a crossover between a tiny hotel room and an apartotel with inconvenient forniture. It is a pity because, even using the same space but, with clever forniture and kitchen utensils the effect would be much different. The location though is second to none. Also, the building looks solid and clean. Hope feedback is taken and an interior designer is hired to improve the product.
Location is perfect as it is in walking distance to Hatagaya metro station. There are multiple business in close distance to the property (convenience stores, supermarkets, pharmacies, bars, restaurants, hair dressers, laundries, etc). The property is newish and kept in very good conditions. It is perfect for just a couple of days stay. However, it is very inconvenient for staying more than 2 days. The reason is that it is tiny. You a confortable bed, a kitchenette and a bathroom (there is a washing machine but, there is not a dryer). It does not have a proper table were you can seat and eat. Neither has proper seats. There are very very limited kitchen utensils. We booked this property as it was marketed as an apartotel. However, it is a crossover between a tiny hotel room and an apartotel with inconvenient forniture. It is a pity because, even using the same space but, with clever forniture and kitchen utensils the effect would be much different. The location though is second to none. Also, the building looks solid and clean. Hope feedback is taken and an interior designer is hired to improve the product.
10
Stevie
7 May 2025
·
Stayed 7 nights
the hotel was beautiful and quiet in a busy city like Tokyo we couldn't hear any outside noise at night. the amenities in the hotel were also very nice. only thing could of been better would be some more and comfy pillows. would happily stay here again
the hotel was beautiful and quiet in a busy city like Tokyo we couldn't hear any outside noise at night. the amenities in the hotel were also very nice. only thing could of been better would be some more and comfy pillows. would happily stay here again
4
Mary
30 Sept 2025
·
Stayed 3 nights
No internet. Not in Shibuya..50 minute walk.
No internet. Not in Shibuya..50 minute walk.
8
John
15 Dec 2022
·
Stayed 2 nights
This is a very basic hotel that has everything you need in a compact space.
This is a very basic hotel that has everything you need in a compact space.
10
Hector
11 Sept 2024
·
Stayed 4 nights
This place was nice & quiet. It’s more spacious than most of the hotel rooms you can book in Tokyo. Neighborhood was nice and quiet. Short walk to the train station. Some good shops & restaurants nearby.
This place was nice & quiet. It’s more spacious than most of the hotel rooms you can book in Tokyo. Neighborhood was nice and quiet. Short walk to the train station. Some good shops & restaurants nearby.
6
Rina
14 Oct 2022
·
Stayed 1 night
部屋は綺麗で、よかったです。 お風呂の天井に虫の死体があったのでちゃんとチェックが行き渡ってないところは凄く残念でした。 ホントに、家のような安心感のあるホテルですが外の声がとても聞こえるので、プライベートはどこまで守られているのか？不安になりました。 防音はあんまり期待できなさそうです、まあ安いので仕方ないかもしれません、エントランスは基本的に無人なので入口はほぼオートロックのマンションのような感じです、チェックインからチェックアウトまで機会で行います、機会に疎い方は苦労しそうでした、深夜や、夜に出入りができるのかがよくわからりません、エントランスの番号入れても開きませんでした。 夜の出入りができませんでした。 WiFiも完備とは書いてますがパスワードはどこにもありませんでした。 アメニティは、歯ブラシ、シャンプー、リンス、ボディーソープくらいしかありません。メリット、デメリットはたくさんあります。 とにかく安い。
部屋は綺麗で、よかったです。 お風呂の天井に虫の死体があったのでちゃんとチェックが行き渡ってないところは凄く残念でした。 ホントに、家のような安心感のあるホテルですが外の声がとても聞こえるので、プライベートはどこまで守られているのか？不安になりました。 防音はあんまり期待できなさそうです、まあ安いので仕方ないかもしれません、エントランスは基本的に無人なので入口はほぼオートロックのマンションのような感じです、チェックインからチェックアウトまで機会で行います、機会に疎い方は苦労しそうでした、深夜や、夜に出入りができるのかがよくわからりません、エントランスの番号入れても開きませんでした。 夜の出入りができませんでした。 WiFiも完備とは書いてますがパスワードはどこにもありませんでした。 アメニティは、歯ブラシ、シャンプー、リンス、ボディーソープくらいしかありません。メリット、デメリットはたくさんあります。 とにかく安い。
10
Julian
8 Mar 2025
·
Stayed 2 nights
Compact but perfect
Compact but perfect
10
Ryan
1 Jul 2025
·
Stayed 4 nights
Clean, quite and close to train station.
Clean, quite and close to train station.
10
Marco
24 May 2025
·
Stayed 3 nights
Clean, Spacious (for Japan) and the neighborhood is not so busy with small restaurants and convenience stores. Short walk to the subway.
Clean, Spacious (for Japan) and the neighborhood is not so busy with small restaurants and convenience stores. Short walk to the subway.
10
Sean
8 Oct 2025
·
Stayed 3 nights
Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi. Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves. Notes: Not wheelchair accessible (property entrance, rooms).
Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi. Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves. Notes: Not wheelchair accessible (property entrance, rooms).
Was this helpful?
AI-generated summary based on recent guest reviews
Service
There is no on-site staff; experiences with the self-check-in system vary widely—some found it easy or received helpful phone support, while others struggled with codes, slow kiosks, limited hours, or malfunctioning door pads and communication.
Related guest reviews
6
kurt e
17 Nov 2025
·
Stayed 7 nights
Very nice location. Room and accommodations are also very nice. Check-in was extremely difficult and confusing; took multiple attempts and phone calls before it was resolved. Not having any staff in the premises or a front desk seemed like a non-issue when making reservations but it turned out I missed having that resource available.
Very nice location. Room and accommodations are also very nice. Check-in was extremely difficult and confusing; took multiple attempts and phone calls before it was resolved. Not having any staff in the premises or a front desk seemed like a non-issue when making reservations but it turned out I missed having that resource available.
8
のあ
14 Jan 2025
·
Stayed 1 night
とても綺麗で過ごしやすいホテルです。チェックインをする時にどちらの扉の前に行けばいいのか分からなかったです。チェックインは少し分かりずらかったです。
とても綺麗で過ごしやすいホテルです。チェックインをする時にどちらの扉の前に行けばいいのか分からなかったです。チェックインは少し分かりずらかったです。
10
Minoru
25 Jul 2025
·
Stayed 1 night
今日も大満足です。 ドアの暗証番号入れるところの反応が鈍いですけど、最初は不安になりましたが、慣れたので大丈夫です。
今日も大満足です。 ドアの暗証番号入れるところの反応が鈍いですけど、最初は不安になりましたが、慣れたので大丈夫です。
10
Fernando
22 Oct 2025
·
Stayed 7 nights
Our stay was nice and comfortable. First time staying somewhere with no staff and self check in but it was no issue checking in. The area was really nice. We were never bothered by anyone. The train station being so close was very convenient. All in all we felt safe and comfortable while staying in our room.
Our stay was nice and comfortable. First time staying somewhere with no staff and self check in but it was no issue checking in. The area was really nice. We were never bothered by anyone. The train station being so close was very convenient. All in all we felt safe and comfortable while staying in our room.
10
hiromitsu
5 Sept 2023
·
Stayed 2 nights
入室時のパスワード入力に少々手間取ったが、設備も十分で満足した。
入室時のパスワード入力に少々手間取ったが、設備も十分で満足した。
2
Adriana
12 Jul 2024
·
Stayed 2 nights
This hotel has no staff on premises. And they failed to email me a confirmation code, so I could not enter the building. I had to telephone and ask for help. His English was poor. Eventually he have me the confirmation number, but then there was no EXPLANATION of how to enter the room using keypad. Keypad did not activate even after I called and got more help. EVENTUALLY I got it to activate, it lit up and I was able to enter the room. Very small. I did not stay in the room I went elsewhere and lost my money. Just DREADFUL.
This hotel has no staff on premises. And they failed to email me a confirmation code, so I could not enter the building. I had to telephone and ask for help. His English was poor. Eventually he have me the confirmation number, but then there was no EXPLANATION of how to enter the room using keypad. Keypad did not activate even after I called and got more help. EVENTUALLY I got it to activate, it lit up and I was able to enter the room. Very small. I did not stay in the room I went elsewhere and lost my money. Just DREADFUL.
10
Marko
21 Oct 2023
·
Stayed 4 nights
Einfacher Check-in, hilfsbereit am Telefon. Tolles kleines Appartement
Einfacher Check-in, hilfsbereit am Telefon. Tolles kleines Appartement
10
YoungJu
22 Jul 2023
·
Stayed 2 nights
전반적으로 신식 시설이라 깔끔하고 좋았습니다. 전체적으로 시설도 깔끔하고 제가 묵었던 가성비 좋은 일본 숙소중에 가장 넓은 편이었습니다…! 확실히 조금이라도 더 넓으니 쾌적하고 좋았고 숙소 청소 상태도 깨끗한 편이었습니다! 다만 청결도에서 별을 하나 뺀 이유는 커텐에 붉은 자국이 크게 묻어 있어서 그걸 본 순간 어쩔수 없이 찝찝한 느낌이 들어서 입니다. 그것 빼고는 다른 부분의 청결도는 우수했습니다. 그리고 편리성 부분에서 별을 2개 뺀 것은 1. 무인체크인 시스템이 건물 외부에서 기계를 통해 여러 절차를 거쳐야 문이 열리는 방식이라 밖에서 꽤 오래 서있는 동안에 모기를 많이 물렸네요ㅠㅠ 특히 무인시스템 컴퓨터가 버벅거리고 느려서.. 그 점이 불편하였고 2. 가장 단점으로 엘레베이터가 없다는 것 때문에 별을 하나 더 뺐습니다. 여행객들이 주로 이용하는 숙박업소에 엘레베이터가 없다는 것은… 이 숙소의 가장 치명적인 단점인것 같습니다ㅜㅜ 짐이 적은 분들은 괜찮겠지만 저흰 일행모두 26인치 이상되는 커다랗고 무거운 캐리어였는데 여자 둘이서 가장 윗층까지 계단으로 낑낑대면서 겨우 올렸네요ㅠㅠㅠㅠ 위에 언급한 단점 외에는 전반적으로 만족도 높은 숙소였습니다!
전반적으로 신식 시설이라 깔끔하고 좋았습니다. 전체적으로 시설도 깔끔하고 제가 묵었던 가성비 좋은 일본 숙소중에 가장 넓은 편이었습니다…! 확실히 조금이라도 더 넓으니 쾌적하고 좋았고 숙소 청소 상태도 깨끗한 편이었습니다! 다만 청결도에서 별을 하나 뺀 이유는 커텐에 붉은 자국이 크게 묻어 있어서 그걸 본 순간 어쩔수 없이 찝찝한 느낌이 들어서 입니다. 그것 빼고는 다른 부분의 청결도는 우수했습니다. 그리고 편리성 부분에서 별을 2개 뺀 것은 1. 무인체크인 시스템이 건물 외부에서 기계를 통해 여러 절차를 거쳐야 문이 열리는 방식이라 밖에서 꽤 오래 서있는 동안에 모기를 많이 물렸네요ㅠㅠ 특히 무인시스템 컴퓨터가 버벅거리고 느려서.. 그 점이 불편하였고 2. 가장 단점으로 엘레베이터가 없다는 것 때문에 별을 하나 더 뺐습니다. 여행객들이 주로 이용하는 숙박업소에 엘레베이터가 없다는 것은… 이 숙소의 가장 치명적인 단점인것 같습니다ㅜㅜ 짐이 적은 분들은 괜찮겠지만 저흰 일행모두 26인치 이상되는 커다랗고 무거운 캐리어였는데 여자 둘이서 가장 윗층까지 계단으로 낑낑대면서 겨우 올렸네요ㅠㅠㅠㅠ 위에 언급한 단점 외에는 전반적으로 만족도 높은 숙소였습니다!
10
Sean
8 Oct 2025
·
Stayed 3 nights
Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi. Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves. Notes: Not wheelchair accessible (property entrance, rooms).
Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi. Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves. Notes: Not wheelchair accessible (property entrance, rooms).
6
Massimo
17 Sept 2024
·
Stayed 3 nights
Ruhig aber check online zu kompliziert
Ruhig aber check online zu kompliziert
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Quiet neighborhood with shops and eateries nearby, a short walk to the train/subway, and good transport links. It is not in central Shibuya and may require transfers for major hubs.
Related guest reviews
6
Francisco
4 Jun 2025
·
Stayed 10 nights
Location is perfect as it is in walking distance to Hatagaya metro station. There are multiple business in close distance to the property (convenience stores, supermarkets, pharmacies, bars, restaurants, hair dressers, laundries, etc). The property is newish and kept in very good conditions. It is perfect for just a couple of days stay. However, it is very inconvenient for staying more than 2 days. The reason is that it is tiny. You a confortable bed, a kitchenette and a bathroom (there is a washing machine but, there is not a dryer). It does not have a proper table were you can seat and eat. Neither has proper seats. There are very very limited kitchen utensils. We booked this property as it was marketed as an apartotel. However, it is a crossover between a tiny hotel room and an apartotel with inconvenient forniture. It is a pity because, even using the same space but, with clever forniture and kitchen utensils the effect would be much different. The location though is second to none. Also, the building looks solid and clean. Hope feedback is taken and an interior designer is hired to improve the product.
Location is perfect as it is in walking distance to Hatagaya metro station. There are multiple business in close distance to the property (convenience stores, supermarkets, pharmacies, bars, restaurants, hair dressers, laundries, etc). The property is newish and kept in very good conditions. It is perfect for just a couple of days stay. However, it is very inconvenient for staying more than 2 days. The reason is that it is tiny. You a confortable bed, a kitchenette and a bathroom (there is a washing machine but, there is not a dryer). It does not have a proper table were you can seat and eat. Neither has proper seats. There are very very limited kitchen utensils. We booked this property as it was marketed as an apartotel. However, it is a crossover between a tiny hotel room and an apartotel with inconvenient forniture. It is a pity because, even using the same space but, with clever forniture and kitchen utensils the effect would be much different. The location though is second to none. Also, the building looks solid and clean. Hope feedback is taken and an interior designer is hired to improve the product.
10
Peter
4 Nov 2025
·
Stayed 7 nights
Clean room close to local stores. Quiet area
Clean room close to local stores. Quiet area
10
Fernando
22 Oct 2025
·
Stayed 7 nights
Our stay was nice and comfortable. First time staying somewhere with no staff and self check in but it was no issue checking in. The area was really nice. We were never bothered by anyone. The train station being so close was very convenient. All in all we felt safe and comfortable while staying in our room.
Our stay was nice and comfortable. First time staying somewhere with no staff and self check in but it was no issue checking in. The area was really nice. We were never bothered by anyone. The train station being so close was very convenient. All in all we felt safe and comfortable while staying in our room.
4
Mary
30 Sept 2025
·
Stayed 3 nights
No internet. Not in Shibuya..50 minute walk.
No internet. Not in Shibuya..50 minute walk.
10
Hector
11 Sept 2024
·
Stayed 4 nights
This place was nice & quiet. It’s more spacious than most of the hotel rooms you can book in Tokyo. Neighborhood was nice and quiet. Short walk to the train station. Some good shops & restaurants nearby.
This place was nice & quiet. It’s more spacious than most of the hotel rooms you can book in Tokyo. Neighborhood was nice and quiet. Short walk to the train station. Some good shops & restaurants nearby.
10
Ryan
5 Jul 2024
·
Stayed 4 nights
Perfect spot for being in Hatagaya Clean and comfortable. Close to various restaurants, stores and train station.
Perfect spot for being in Hatagaya Clean and comfortable. Close to various restaurants, stores and train station.
10
Marco
24 May 2025
·
Stayed 3 nights
Clean, Spacious (for Japan) and the neighborhood is not so busy with small restaurants and convenience stores. Short walk to the subway.
Clean, Spacious (for Japan) and the neighborhood is not so busy with small restaurants and convenience stores. Short walk to the subway.
10
Sean
8 Oct 2025
·
Stayed 3 nights
Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi. Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves. Notes: Not wheelchair accessible (property entrance, rooms).
Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi. Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves. Notes: Not wheelchair accessible (property entrance, rooms).
10
Rona
20 Jan 2025
·
Stayed 4 nights
Close to stores and restaurants and also to yhe train stations
Close to stores and restaurants and also to yhe train stations
8
Nick
14 Feb 2025
·
Stayed 5 nights
In a quiet more suburban area of Shibuya with some great local bakeries and ramen places, and the usual lawsons etc very closeby. We enjoyed coming back here compared to the very hectic Tokyo streets. While it’s not in the midddle of the madness it’s well connected to public transport, and was a good change. Useful to know it has a washing machine but no detergent or a dryer, but very close laundromats for drying
In a quiet more suburban area of Shibuya with some great local bakeries and ramen places, and the usual lawsons etc very closeby. We enjoyed coming back here compared to the very hectic Tokyo streets. While it’s not in the midddle of the madness it’s well connected to public transport, and was a good change. Useful to know it has a washing machine but no detergent or a dryer, but very close laundromats for drying
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
Was this helpful?
AI-generated summary based on recent guest reviews
6
christina
14 May 2026
·
Stayed 3 nights
Was in a good area! The room was nice and clean. The only big complaint we have is how very hard the bed and pillows were. We were both in so much pain had to pay for a massage. If you have any type of neck or back issue whatsoever you will certainly be in lots of pain if you stay here..
Was in a good area! The room was nice and clean. The only big complaint we have is how very hard the bed and pillows were. We were both in so much pain had to pay for a massage. If you have any type of neck or back issue whatsoever you will certainly be in lots of pain if you stay here..
10
Ermal
5 May 2026
·
Stayed 13 nights
It’s close to everything you would want. Solid
It’s close to everything you would want. Solid
8
Ma Benaluz
15 Apr 2026
·
Stayed 4 nights
clean room it has microwave , ref, washing machine which really a convinient
clean room it has microwave , ref, washing machine which really a convinient
10
Damien
12 Apr 2026
·
Stayed 6 nights
Everything was great
Everything was great
8
Polly A
14 Mar 2026
·
Stayed 6 nights
Kitchen needs to have an outlet for the kettle .
Kitchen needs to have an outlet for the kettle .
FAQs about Luana Shibuya
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is by 10:00. Early check-in and late check-out are available for a fee, subject to availability. Guests can request these options upon arrival.
What is the hotel's location in relation to key landmarks?
The hotel is located in Shibuya, Tokyo, within a 10-minute drive of Shibuya Crossing and Tokyo Imperial Palace. Nearby attractions include Shinjuku Central Park (1.5 km), Tokyo Metropolitan Government Building (1.9 km), and Yoyogi Park (2.2 km).
What are the policies for children staying at the hotel?
Up to 2 children aged 3 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-24: NO DATA
- 2026-09-25: 77.91283864059447USD
- 2026-09-26: NO DATA
- 2026-09-27: 81.96942947769165USD
- 2026-09-28: 80.32033352767944USD
- 2026-09-29: 83.47303229095458USD
- 2026-09-30: 105.96632856445312USD
- 2026-10-01: 105.62271840759277USD
- 2026-10-02: 112.44847388809204USD
- 2026-10-03: 157.42786518066404USD
- 2026-10-04: 132.90338082550048USD
- 2026-10-05: 123.38492951065062USD
- 2026-10-06: 120.5397390786743USD
- 2026-10-07: 111.20271767929077USD
- 2026-10-08: NO DATA
- 2026-10-09: 115.25181191497802USD
- 2026-10-10: NO DATA
- 2026-10-11: 133.52704941741942USD
- 2026-10-12: 127.96447561782836USD
- 2026-10-13: 146.18301518585204USD
- 2026-10-14: 128.98513399078368USD
- 2026-10-15: 117.77470060638427USD
- 2026-10-16: 116.20183023849486USD
- 2026-10-17: NO DATA
- 2026-10-18: 118.06774562210082USD
- 2026-10-19: NO DATA
- 2026-10-20: 106.81659778717041USD
- 2026-10-21: 109.63254018096923USD
- 2026-10-22: NO DATA
- 2026-10-23: 123.23504960250854USD
- 2026-10-24: 163.04713691467285USD
- 2026-10-25: 92.76211192535399USD
- 2026-10-26: 112.44847388809204USD
- 2026-10-27: 112.44847388809204USD
- 2026-10-28: 112.44847388809204USD
- 2026-10-29: 132.12223148391723USD
- 2026-10-30: NO DATA
- 2026-10-31: 129.31259561691283USD
- 2026-11-01: 131.76944819717406USD
- 2026-11-02: 197.66362774261472USD
- 2026-11-03: 141.74176964767454USD
- 2026-11-04: 131.76944819717406USD
- 2026-11-05: 140.36844960144043USD
- 2026-11-06: 171.88551705017088USD
- 2026-11-07: 180.47193146087645USD
- 2026-11-08: 130.33967344345092USD
- 2026-11-09: 123.17675331970214USD
- 2026-11-10: 117.4503835569763USD
- 2026-11-11: 131.76944819717406USD
- 2026-11-12: 143.22848556274414USD
- 2026-11-13: 154.68751424163818USD
- 2026-11-14: 163.29281348602294USD
- 2026-11-15: 134.63578199859617USD
- 2026-11-16: 137.50841364013672USD
- 2026-11-17: 134.63578199859617USD
- 2026-11-18: 134.63578199859617USD
- 2026-11-19: 131.76944819717406USD
- 2026-11-20: 163.29281348602294USD
- 2026-11-21: 201.27332384490967USD
- 2026-11-22: 274.9853293930054USD
- 2026-11-23: 158.75708297271728USD
- 2026-11-24: 120.31041951828003USD
There is no front desk at this property. This property doesn't offer after-hours check-in. Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.