Name: Mercer Hotel Downtown, BW Premier Collection
Address: 104 Ontario Street, Stratford, Canada, Stratford, Ontario, CA
Price range: US$119–US$328 per night
Rating: 8.63

What guests think

Travellers describe Mercer Hotel Downtown; BW Premier Collection as a centrally located boutique stay with comfortable rooms and a popular restaurant and bar, making it an easy base for Stratford’s theatres, shops, and dining all within a short walk.

Reviews repeatedly praise the welcoming, accommodating team, from smooth check-ins to thoughtful help with recommendations and room changes. Rooms lean industrial/modern in style, with some guests noting noise in certain rooms and a few design or amenity quirks such as TV setup or AC. The biggest drawbacks are stair-only access (no elevator), occasional cleanliness or maintenance lapses, and some feedback that parking can be paid or awkward. Best suited to guests without mobility concerns seeking a lively, small-hotel experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The ground-floor bar and restaurant are a convenient highlight. There is no elevator and access involves multiple stairways; on-site parking exists but may be paid or inconvenient for some.

Related guest reviews

10

Laurie

28 Oct 2025

·

Stayed 2 nights

The room was great - we had a nice view of the river. Location was excellent - close to restaurants, Avon theatre, shops. Staff provided a great dinner recommendation our first night, and the wings we had in their restaurant as a late night snack the second night were amazing. Will definitely go back. Note: if you have mobility issues this isn’t the place for you: lots of stairs, no elevator.

8

Chris

14 Oct 2023

·

Stayed 1 night

Great place in the centre of Stratford. Room was nice, staff great. No issues. Only thing I would warn about is that is all stairs to the rooms, no elevators. We were on the floor immediately above the restaurant, its 3 flights of stairs from the parking entrance. So if stairs are an issue for you this is not the place for you. We however thoroughly enjoyed our stay.

10

Elgin

17 May 2023

·

Stayed 1 night

Great location, good room with Jacuzzi in room(if you like this kind of thing), also shower in bathroom. Good restaurant with great patio out front, only thing - now parking is an extra $15.00 per night, used to be included.

8

Janae

28 Dec 2023

·

Stayed 1 night

Very accommodating to ensure we were able to check in on Christmas Day. However, since there was no one physically there we were charged for parking although it wasn’t used. Check out times are very strict, someone knocked on our door right at the door 11 AM. Great location and extremely convenient.

10

A

18 May 2024

·

Stayed 1 night

Wonderful staff, quick and easy check in. Very clean and comfortable rooms. Unfortunately no elevator so climb to 3rd floor can be a challenge.

8

Alastair

13 Sept 2025

·

Stayed 4 nights

Fantastic location. Paid for on-site parking but never turned the car on in 5 days.

8

Gillian

20 Jul 2025

·

Stayed 1 night

Obviously, not having an elevator is a drawback. The rooms we had were lovely, but the street noises and lights can get distracting. The location is perfect for walking everywhere so I guess it’s the trade off. Awkward and small staircases for walking with suitcases. Not good for elderly but awesome for able-bodied people. The convenience of having the bar downstairs is nice for a drink, and the room sizes were really good. I would stay again just for the location.

10

David

20 Oct 2025

·

Stayed 1 night

Very comfortable option on the main drag. Great resto/bar main floor. 5 min walk to Avon or Patterson, 20 mins to Festival.

10

Julia

18 Nov 2024

·

Stayed 2 nights

Great location right downtown. Easy to walk to everything you need. Just know that access is staircase only.

10

Glenn

24 Oct 2023

·

Stayed 1 night

Great little boutique style hotel - love having a bar/restaurant on the ground floor. Very convenient for taking in shows at Stratford. Not so fond of the stairs.

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Cleanliness

Most guests find rooms clean or spotless. A few report missed details such as dirty or smelly stairwells, empty toiletries, and hair in bathrooms.

Related guest reviews

6

Nicole

4 Dec 2024

·

Stayed 1 night

Parking was not convenient especially with inclement weather. When we arrived we were told the room we booked got mixed up and were offered 2 King rooms instead of the Queen room we booked for our weekend away (we did not want to stay apart). Although we were offered complimentary breakfast it was an inconvenient situation. There are narrow stairs to climb to get to the rooms so the hotel should offer complimentary bell service. Although the rooms looked to be recently renovated the carpet on the stairs leading to the room floors had a funky smell and needs to be replaced. The location to the Main Street in Stratford is lovely but won’t rebook for the reasons listed above.

8

Sally

4 Dec 2022

·

Stayed 1 night

very comfy beds and quiet. too my was very clean except there were dead flies under the glass on the bathroom light fixture.

10

wenwen

23 Mar 2025

·

Stayed 3 nights

I love the food here! Room is clean and new!

8

Lorraine

5 Oct 2024

·

Stayed 1 night

This is a perfect location for a Stratford trip. Walk to Avon and Tom Patterson theatres easily. We were a bit underwhelmed for the price. Shower gel was empty in the shower. No Kleenex in room. Stairs going up to the room were dirty. For $400 a night this bugged me. Food at Mercer is awesome though and reasonably priced.

8

Cheryl

4 Nov 2025

·

Stayed 1 night

Very clean. Staff extremely helpful. Restaurant was so so good.

8

Susan

27 Jul 2024

·

Stayed 2 nights

Very friendly and helpful staff; very nice restaurant on the ground floor. Room was ok but needed maintenance as some of the baseboard tiles were coming off in the bathroom. Spacious room. Air conditioning makes the room humid, unfortunately. Main flaw is that we were on the third floor and there is no elevator. Staff was kind enough to help get our bags up there, but walking up and down a rather dirty staircase to get to the hotel is not optimal.

8

huma

3 Oct 2023

·

Stayed 1 night

Lovely historic property conveniently located in the centre of Stratford. The staff were amazing from the moment we checked in to the time we left. No elevators but we knew that we when booked. Rooms were spacious but need to be refurbished especially the outdated bathrooms. No usb ports for charging. Beds were really comfortable. One big downside was the room needed a good cleaning especially the floors. There were hair balls in corners and hair stuck on shower curtain and other items but really the staff, location and restaurant (which is amazing) made us overlook the negative.

10

Elizabeth

6 Aug 2025

·

Stayed 3 nights

Excellent location, friendly staff, clean, updated room! The only thing I didn’t love was having to walk downstairs for ice.

10

Patti

4 May 2023

·

Stayed 1 night

Nice clean room, great location

10

Debra

8 Jun 2024

·

Stayed 2 nights

The beds were extremely comfortable and the room spotless. Everyone was friendly and we will be going back.

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Rooms

Rooms are often spacious with modern/industrial decor and comfortable beds. Some experience noise from the street, restaurant equipment, or nearby AC, and note layout or amenity quirks (e.g., TV setup or thermostat/AC).

Related guest reviews

10

arthur

2 Mar 2023

·

Stayed 1 night

Great location in Stratford. My room was clean, comfortable and quite spacious by hotel standards these days, where 'cozy' can be the size of a broom closet. The hotel has a groovy kind of retro vide, great reno! My room was tastefully done, comfortable and didn't scream HOTEL. I appreciated the hard floor as carpeting in a hotel room can be dubious at best. I had a spacious king bed that was very comfortable, lots of pillows. Big tv, easy to use, bathroom was also very nice with appropriate amenities and spotless.

10

margaret

14 Jul 2025

·

Stayed 2 nights

Wonderful staff and cozy, comfy bed.

10

Fiona

5 Apr 2025

·

Stayed 1 night

We couldn't get the fireplace in room 305 to work and really wanted that ambience...maybe instructions would be helpful

8

Susan

29 Oct 2023

·

Stayed 1 night

PROS: Great, clean, airy room that is centrally located in downtown Stratford. It is near shopping, restaurants and The Avon Theatre. CONS: lots of stairs - if you need a room with 2 beds, it's on the 3rd floor. No regular TV in the room, had to stream from IPAD,/Phone, don't know if that's normal or if cable was not functional. Small front desk inside restaurant downstairs is unstaffed overnight.

10

Elgin

17 May 2023

·

Stayed 1 night

Great location, good room with Jacuzzi in room(if you like this kind of thing), also shower in bathroom. Good restaurant with great patio out front, only thing - now parking is an extra $15.00 per night, used to be included.

4

Tyler

13 Oct 2025

·

Stayed 2 nights

So the staff are really good at this hotel but a number of issues came up. No door on the Bathroom other than the toilet and shower. Light controls on the outside of the area with the bathroom and shower. First room we were put in had the exhaust fans from the Resturant downs stairs going and sounded like a jet going when we got back to go to bed. They turned them down but had to wait until 11:30pm for them to be turned off. They allowed us to change rooms for the next night but that should be taken care of. All in all I wouldn’t stay there again.

8

Gillian

20 Jul 2025

·

Stayed 1 night

Obviously, not having an elevator is a drawback. The rooms we had were lovely, but the street noises and lights can get distracting. The location is perfect for walking everywhere so I guess it’s the trade off. Awkward and small staircases for walking with suitcases. Not good for elderly but awesome for able-bodied people. The convenience of having the bar downstairs is nice for a drink, and the room sizes were really good. I would stay again just for the location.

10

Cameron

4 Aug 2025

·

Stayed 1 night

Really nice spot on top of the Mercer restaurant close to all Stratford has to offer. Room was well appointed and very comfortable. Great value, would definitely come back

8

Autumn

1 Sept 2023

·

Stayed 2 nights

We enjoyed our stay at the Mercer. Lovely renovated rooms. Wish the bathroom was more contemporary. Street side a bit loud at night. Overall a good stay.

8

Kim

6 Sept 2025

·

Stayed 1 night

The staff were amazing - very friendly and accommodating. The restaurant was tasty and had a varied menu. The room we had was clean room, comfortable King bed, recently renovated bathroom was new and shiny and clean. The room lacked charm and warmth but had all the required amenities. Weird fireplece design in our room. I would go back but try another room. There was a huge AC or similar machine for the bldg beside that rumbled most of the night.

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Service

Staff are widely described as friendly, accommodating, and proactive, assisting with check-ins, recommendations, room changes, and accessibility needs. Occasional issues include a booking mix-up and strict checkout enforcement.

Related guest reviews

10

Laurie

28 Oct 2025

·

Stayed 2 nights

The room was great - we had a nice view of the river. Location was excellent - close to restaurants, Avon theatre, shops. Staff provided a great dinner recommendation our first night, and the wings we had in their restaurant as a late night snack the second night were amazing. Will definitely go back. Note: if you have mobility issues this isn’t the place for you: lots of stairs, no elevator.

6

Nicole

4 Dec 2024

·

Stayed 1 night

Parking was not convenient especially with inclement weather. When we arrived we were told the room we booked got mixed up and were offered 2 King rooms instead of the Queen room we booked for our weekend away (we did not want to stay apart). Although we were offered complimentary breakfast it was an inconvenient situation. There are narrow stairs to climb to get to the rooms so the hotel should offer complimentary bell service. Although the rooms looked to be recently renovated the carpet on the stairs leading to the room floors had a funky smell and needs to be replaced. The location to the Main Street in Stratford is lovely but won’t rebook for the reasons listed above.

10

Patricia

19 Jan 2024

·

Stayed 1 night

Beautiful hotel. Loved the style and decor of the room. Filled with nice touches. Josh at reception went above and beyond helping us when checking in. Can’t wait to go back!

10

Lyn

29 Nov 2025

·

Stayed 2 nights

The room was beautiful, the food was fantastic and the staff were very friendly and helpful. Can’t wait to go back!

8

Janae

28 Dec 2023

·

Stayed 1 night

Very accommodating to ensure we were able to check in on Christmas Day. However, since there was no one physically there we were charged for parking although it wasn’t used. Check out times are very strict, someone knocked on our door right at the door 11 AM. Great location and extremely convenient.

4

Aaron

23 Jun 2024

·

Stayed 1 night

Would look for other options in the future. Convenient location. Apathetic service. Cheap decor/furnishings, but also expensive in the area. The bar/restaurant was loud until late which would not make it a good choice for light sleepers.

8

Maxine

11 Jun 2025

·

Stayed 2 nights

The staff were incredible! From check-in to departure everyone had a smile and seemed to genuinely care. The room itself was lovely. The only suggestion would be that housekeeping need to spend a little more time snd attention when cleaning the room.

10

Judith

26 May 2023

·

Stayed 1 night

From the moment we entered to the moment we left - everyone was friendly and made sure we felt welcomed. When Brooke noticed my cane, she moved us to a lower floor so I wouldn't have to walk up so many stairs. Food was fantastic and we were always asked if we had time commitments, knowing that many people had theatre tickets. Well done all around.

10

Debra A

1 Nov 2024

·

Stayed 2 nights

We were thrilled that they were able to change the room to a lower level, as my sister's knee is not 100% yet. Very considerate.

10

Leanne

13 Dec 2025

·

Stayed 1 night

Staff were friendly, room was really nice and a great location right on the Main Street in pretty Stratford!

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Location

Downtown on the main street, with very short walks to the Avon and Tom Patterson theatres, shops, restaurants, and the river. Some rooms facing the street can pick up activity.

Related guest reviews

10

Laurie

28 Oct 2025

·

Stayed 2 nights

The room was great - we had a nice view of the river. Location was excellent - close to restaurants, Avon theatre, shops. Staff provided a great dinner recommendation our first night, and the wings we had in their restaurant as a late night snack the second night were amazing. Will definitely go back. Note: if you have mobility issues this isn’t the place for you: lots of stairs, no elevator.

10

Rita

10 Jul 2024

·

Stayed 1 night

The hotel is located on the main street of Stratford. Even though it's a busy street the hotel room was very quiet. We stayed on the 3rd floor. The hotel has an excellent restaurant and is walking distance to theaters, shops,bars and restaurants. Parking is also located on the property.

10

Wayne

19 Jan 2025

·

Stayed 1 night

This is second time staying at Mercer Hall. It’s convenient and central to amenities.

10

Christine

4 Nov 2024

·

Stayed 1 night

Location was perfect.

10

Rahul

4 Aug 2024

·

Stayed 1 night

Perfect place to stay in Stratford. Spacious and quiet rooms, quick walk to the theatres, and tons of restaurants, bars, and coffee shops on the doorstep.

8

Gillian

20 Jul 2025

·

Stayed 1 night

Obviously, not having an elevator is a drawback. The rooms we had were lovely, but the street noises and lights can get distracting. The location is perfect for walking everywhere so I guess it’s the trade off. Awkward and small staircases for walking with suitcases. Not good for elderly but awesome for able-bodied people. The convenience of having the bar downstairs is nice for a drink, and the room sizes were really good. I would stay again just for the location.

10

Jason

5 Sept 2023

·

Stayed 1 night

Great location

10

Aaron

29 Sept 2025

·

Stayed 1 night

Good location

10

Leanne

13 Dec 2025

·

Stayed 1 night

Staff were friendly, room was really nice and a great location right on the Main Street in pretty Stratford!

10

David

20 Oct 2025

·

Stayed 1 night

Very comfortable option on the main drag. Great resto/bar main floor. 5 min walk to Avon or Patterson, 20 mins to Festival.

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Dining

On-site dining earns strong reviews for tasty, well-executed menus, popular breakfasts, and a lively bar.

Related guest reviews

10

Laurie

28 Oct 2025

·

Stayed 2 nights

The room was great - we had a nice view of the river. Location was excellent - close to restaurants, Avon theatre, shops. Staff provided a great dinner recommendation our first night, and the wings we had in their restaurant as a late night snack the second night were amazing. Will definitely go back. Note: if you have mobility issues this isn’t the place for you: lots of stairs, no elevator.

10

Miriam

9 Mar 2025

·

Stayed 1 night

Cute little hotel! Our room was very clean and had everything we needed. Only complaint was the size and location of the TV (small, in the corner of the room), but that’s a very minor issue. The Mercer restaurant is fantastic! The food and beer were amazing, I would definitely recommend it. The hotel and restaurant staff were all very friendly and knowledgeable. Overall, we had a nice and relaxing time and would definitely return!

10

Susan

6 Jan 2024

·

Stayed 1 night

We stay here regularly. Mercer Hall is perfectly located, with cool rooms and lots of dining options. The breakfast on site is excellent. The staff is incredibly friendly and helpful. Highly recommend.

10

Catharine

4 Nov 2023

·

Stayed 1 night

This is lovely place right in the heart of downtown Stratford. The staff was friendly and helpful. The food is fantastic. It is in the middle of the downtown shopping district and close to the Stratford Avon Theatre. One caveat is there are only stairs but we expected that.

8

Cheryl

4 Nov 2025

·

Stayed 1 night

Very clean. Staff extremely helpful. Restaurant was so so good.

10

Lyn

29 Nov 2025

·

Stayed 2 nights

The room was beautiful, the food was fantastic and the staff were very friendly and helpful. Can’t wait to go back!

8

Cherie

12 Oct 2025

·

Stayed 1 night

Hotel and dining was amazing. Staff was very helpful and friendly. Enjoyed our stay very much

10

Alan

1 Jan 2025

·

Stayed 2 nights

Staff was terrific - friendly and helpful. Our dinner on Monday was excellent - menu was most interesting. The Miso brûlée desert was both unusual and very tasty. Will come back next year!

4

Aaron

23 Jun 2024

·

Stayed 1 night

Would look for other options in the future. Convenient location. Apathetic service. Cheap decor/furnishings, but also expensive in the area. The bar/restaurant was loud until late which would not make it a good choice for light sleepers.

10

David

20 Oct 2025

·

Stayed 1 night

Very comfortable option on the main drag. Great resto/bar main floor. 5 min walk to Avon or Patterson, 20 mins to Festival.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$104
February	US$108
March	US$114
April	US$117
May	US$155
June	US$187
July	US$230
September	US$179
October	US$158
November	US$119
December	US$118

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $311	3
4 $132	5 $130	6	7 $242	8 $201	9 $254	10 $322
11 $125	12 $125	13	14	15 $211	16 $325	17 $308
18 $121	19 $119	20 $259	21 $265	22 $192	23 $257	24 $256
25 $129	26 $128	27 $217	28 $202	29 $190	30 $266	31 $263

Mercer Hotel Downtown, BW Premier Collection

Prices for Mercer Hotel Downtown, BW Premier Collection

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)

Standard Room, 1 King Bed, Fireplace (No Elevator Access)

Standard Room, 1 King Bed (No Elevator Access;Walk-In Shower)

Standard Room, 1 King Bed (No Elevator Access)

Guest reviews of Mercer Hotel Downtown, BW Premier Collection

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercer Hotel Downtown, BW Premier Collection

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $172	21 $183	22	23 $315	24 $278	25 $328	26
27 $159	28 $204	29 $190	30 $187