Residence Inn by Marriott Champaign

When we got there they had not reserved our room. They were remodeling and we stayed in a room with no HVAC. It had 2 space heaters for heat. All of the staff were wonderful and very helpful, but they said that rooms reserved via a third party were not actually confirmed.

room was clean but showing wear. limited kitchen utensils for cooking. Disappointing that the pool was not useable as my son was really looking forward to swimming while we were there. Staff was nice.

The room was very worn, and extremely hot. The thermostat on the fourth floor, where our room was, must have been broken. It was easily 85 plus degrees in the hallway. The coolest we could get our room was 70, which was uncomfortable for us because we like a cool room at 60° for sleeping. The only way we could get the room down to 70 was by opening both windows. Having to open the windows in November seemed very ridiculous. Another problem was that on Thanksgiving morning, the free breakfast was unavailable. No one told us that there would not be breakfast on Thanksgiving, so we had nothing purchased in advance. There were no places locally to get breakfast as it was Thanksgiving Day either. I couldn't do laundry because the soap dispensers were broken and there was no soap at the desk The biggest disappointment of stay, was that the pool and hot tub, which were a main reason for us to pick this hotel, were closed at the time of our stay. The indoor pool and indoor hot tub are permanently closed. This information was given to us by the staff. Unfortunately, that information was not provided on the website. Interestingly enough, after I complained about the pool being closed, all information about the hotel having a pool was removed from the website. I knew this particular hotel had a pool, because we stayed there last year and used it. The saving grace was the staff. They were incredibly helpful and pleasant despite the many disappointments the hotel itself offered.

No manager on duty from Friday through Sunday on a very busy weekend. Staff was insufficiently trained and unable to reach manager on call to resolve a room issue. Hotel was run-down. There was insufficient parking.

Carpet on room was in rough shape. Sensed something of lack of cleanliness. Kind of a string of something gross around the bath sink. General smell in the hotel was not pleasant. Hallways extremely hot. Smoke detector over bed was flashing a lot all night. Disruptive.

At 7am construction started in the room above us! The banging and pounding of carpet being installed was absolutely ridiculous and loud. We should have never been put into our room!

This hotel overall was nice. Breakfast was included, there was also a small kitchen and separate bedroom, which was a great setup for my family of 3. The pool was indoors and my husband and toddler enjoyed it. There were a few small maintenance needs for the building, but they did not affect my stay. I would stay here again with my family, and would stay at this chain in other cities.

Had to use a space heater to heat the room. Pool was closed, burn mark on table in room. Staff were very nice though,

I picked this hotel as I needed an oven to prepare food to take for a family gathering. At check in I was informed that there would be no breakfast in the morning because it was Christmas. She also added that she didn’t think any restaurants would be open. So a trip to the grocery store to purchase some additional food happened. Upon returning to the hotel, I was in need of some ice. The ice machines on the first and second floor were not working and there was no machine on the third. Back to the front desk where I was informed that the machine was on the fourth floor but they were doing renovations on that floor. She actually got the ice for me. The toilet continued to run, the carpet is pulling out of the strip in the kitchen area and actually hurt my feet to walk on it. The people above us sounded like they had 8 children who were running and jumping all evening. This was probably one of the worst experiences I have ever had at a named brand hotel.

full kitchen, nice bathroom/shower, very comfortable bed, spacious room. not an issue on previous stays but this time there was an issue with the central AC. my room had a portable AC unit that worked fine but was noisier than the normal central AC.

Very dirty and rum down. One of the worst Residence Inns I’ve ever stayed at. The staff was nice but charged me for an extra night stay because I checked out early. The ditch area in front of the hotel has so much trash that it really distracts from the property.

We came in for a three night stay but ended up only staying one hour. The first room had bed bugs, a leaking ceiling and used personal toys (if you know what I mean) under the mattress. The second room had a non working thermostat. We left after that and will never be back.

There are lots of ants in the washroom

Very clean, nice room. Friendly check in person. We will definitely stay here again.

Very clean room. Kitchen was a little dated, but the rest of the accomodations were perfect.

The place was not as good as I thought it was. The hallway in the 125-133 corridor was very smelly , needs a deep cleaning, the smell was horrible. The room couch bed was a -0 on a scale of 1-10. The pull out couch has stains and the mattress was horrible, super thin and old. You could feel every spring. We actually just slept on the couch instead of pulling it out. I will not , 1000% ever stay at this location Residence Inn.

The shower had mildew. The sleeping accommodations on the pull-out couch were unacceptable. The springs were clearly word out and could be felt through the thin mattress. It sagged significantly in the middle. My son had to sleep across the top since the middle was so bad. This was a disappointing stay.

Room is dirty

Very nice staff and clean room

The cover sheet for sofa bed had a huge urine stain left on it and the stain is even on mattress, the sheet was not changed before the new guest moved in. It is really surprised and disappointed that this happened in the good name hotel as Residence Inn - I never ran into this situation before in any hotel.

Quiet, comfortable, recently renovated property. Really nice suites with kitchen, sofa and BR. Worked well for remote working while visiting family. Staff were friendly and helpful.

Beautiful room. Big room.

The TV channels are alot to be desired. Both NBC and ABC were blacked out.

Staff was friendly and professional. My hotel room didn’t have good heating. There was a portable unit that didn’t keep room at a good temperature. Some aspects of the hotel seemed like they needed a remodel.

This is a newer style R.I., not the old separate buildings. I like this much better. However, the bed is so close to the HVAC unit it is difficult to get past. That part of the room is simply too small. It was the same way at a newer Fairfield Inn I recently stayed at. Bad design Marriott. Also, the shower floor was ridiculously slippery. Quite dangerous. There was no breakfast available and no explanation. Thinking it might have been a staffing issue which is not unusual. But, I was only offer edit $10 off or 2,500 points. Feel like it should have been more.

Carpet on room was in rough shape. Sensed something of lack of cleanliness. Kind of a string of something gross around the bath sink. General smell in the hotel was not pleasant. Hallways extremely hot. Smoke detector over bed was flashing a lot all night. Disruptive.

Very spacious rooms and great amenities.

This hotel overall was nice. Breakfast was included, there was also a small kitchen and separate bedroom, which was a great setup for my family of 3. The pool was indoors and my husband and toddler enjoyed it. There were a few small maintenance needs for the building, but they did not affect my stay. I would stay here again with my family, and would stay at this chain in other cities.

The shower had mildew. The sleeping accommodations on the pull-out couch were unacceptable. The springs were clearly word out and could be felt through the thin mattress. It sagged significantly in the middle. My son had to sleep across the top since the middle was so bad. This was a disappointing stay.

full kitchen, nice bathroom/shower, very comfortable bed, spacious room. not an issue on previous stays but this time there was an issue with the central AC. my room had a portable AC unit that worked fine but was noisier than the normal central AC.

Booked a room thru Expedia. Was told when we arrived that all rooms were checked in and nothing was available. Everything was paid for on our end. She repeated more than once all rooms were checked in. Called Expedia up gave her the phone to talk to the rep and then all the sudden the reason is we misspelled your name and things changed. Suddenly our room was available after being told every room was checked in and accounted for????? It was very odd and frustrating considering we had traveled for 8 hours that day and it was late.

I didn’t like that I was put into a room that had damage, now I risk paying a damage fee. On top of that when I checked out this morning the front desk told me I still owed money even though I pulled up my receipt showing I paid in full a week in advance. I ended up paying more money because your hotel can’t communicate with third parties that put your hotel on their website so people can book. It was terrible and the staff never figured out why I had to pay more money, I won’t be back.

When we got there they had not reserved our room. They were remodeling and we stayed in a room with no HVAC. It had 2 space heaters for heat. All of the staff were wonderful and very helpful, but they said that rooms reserved via a third party were not actually confirmed.

Very nice. Decent price. Vaughn was especially helpful.

No manager on duty from Friday through Sunday on a very busy weekend. Staff was insufficiently trained and unable to reach manager on call to resolve a room issue. Hotel was run-down. There was insufficient parking.

The front desk staff, Saleema and Van were just wonderful. We had many issues with the room but they tried to resolve the issues as best they could. They were always pleasant and helpful. I must way that we did talk with management and they did comp us for 2 nights because of all that we went through. I would give the Residence Inn another try next time we travel.

Stayed about 10 days for work. This place was great. The staff was friendly and accommodating. Excellent experience all around. Will definitely stay here again in the future.

Clean and very friendly and helpful staff.

The front desk staff were all very friendly. The breakfast was also good.

Very nice staff and clean room

Nothing special

Convenient place.

Weekend trip to campus was comfortable with stay at this place

Just the right location. The place had everything.

Great staff and wonderful breakfast. This is our pick everytime.

The room was very worn, and extremely hot. The thermostat on the fourth floor, where our room was, must have been broken. It was easily 85 plus degrees in the hallway. The coolest we could get our room was 70, which was uncomfortable for us because we like a cool room at 60° for sleeping. The only way we could get the room down to 70 was by opening both windows. Having to open the windows in November seemed very ridiculous. Another problem was that on Thanksgiving morning, the free breakfast was unavailable. No one told us that there would not be breakfast on Thanksgiving, so we had nothing purchased in advance. There were no places locally to get breakfast as it was Thanksgiving Day either. I couldn't do laundry because the soap dispensers were broken and there was no soap at the desk The biggest disappointment of stay, was that the pool and hot tub, which were a main reason for us to pick this hotel, were closed at the time of our stay. The indoor pool and indoor hot tub are permanently closed. This information was given to us by the staff. Unfortunately, that information was not provided on the website. Interestingly enough, after I complained about the pool being closed, all information about the hotel having a pool was removed from the website. I knew this particular hotel had a pool, because we stayed there last year and used it. The saving grace was the staff. They were incredibly helpful and pleasant despite the many disappointments the hotel itself offered.

This is a newer style R.I., not the old separate buildings. I like this much better. However, the bed is so close to the HVAC unit it is difficult to get past. That part of the room is simply too small. It was the same way at a newer Fairfield Inn I recently stayed at. Bad design Marriott. Also, the shower floor was ridiculously slippery. Quite dangerous. There was no breakfast available and no explanation. Thinking it might have been a staffing issue which is not unusual. But, I was only offer edit $10 off or 2,500 points. Feel like it should have been more.

Staff was very kind, breakfast was nice, the room was dusty though, and the door to the bathroom was not properly placed, and was hard to open and close, the shower also didn’t have a sliding door and water would get everywhere.

Hotel stars full hot breakfast buffet and it was not available, not even continental. The only thing available was coffee, packaged muffins and whole fruit. Not acceptable. I pick hotels based on breakfast available and to not even get a simple continental breakfast with yogurt, cereal, juice was not acceptable.

Their rooms have torn up carpet, walls need repairs, bathroom did not have facial tissue. Breakfast was the worst, limited items, with no replacement when items were finished by 8:30. Worker was unresponsive and rude, not very approachable.

Get up early to eat. Breakfast times are SHORT

The front desk staff were all very friendly. The breakfast was also good.

This hotel overall was nice. Breakfast was included, there was also a small kitchen and separate bedroom, which was a great setup for my family of 3. The pool was indoors and my husband and toddler enjoyed it. There were a few small maintenance needs for the building, but they did not affect my stay. I would stay here again with my family, and would stay at this chain in other cities.

I picked this hotel as I needed an oven to prepare food to take for a family gathering. At check in I was informed that there would be no breakfast in the morning because it was Christmas. She also added that she didn’t think any restaurants would be open. So a trip to the grocery store to purchase some additional food happened. Upon returning to the hotel, I was in need of some ice. The ice machines on the first and second floor were not working and there was no machine on the third. Back to the front desk where I was informed that the machine was on the fourth floor but they were doing renovations on that floor. She actually got the ice for me. The toilet continued to run, the carpet is pulling out of the strip in the kitchen area and actually hurt my feet to walk on it. The people above us sounded like they had 8 children who were running and jumping all evening. This was probably one of the worst experiences I have ever had at a named brand hotel.