Is parking available at the hotel?

Free valet parking is available on-site.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and should be arranged at least 24 hours before arrival.

What accessibility features does the hotel offer?

The hotel features elevators, assistive listening devices, and Braille or raised signage. However, it is not wheelchair accessible.

What is the hotel's location in relation to nearby attractions?

The hotel is located next to a golf course and is a 5-minute walk from Firelake Grand Casino. It is 5.1 miles from Elks Club Lake and 6.7 miles from Timbers Park.

Does the hotel have a swimming pool?

The hotel features an outdoor pool. Operational hours and seasonal availability are not specified.

Grand Casino Hotel and Resort in Shawnee

Average nightly price at Grand Casino Hotel and Resort by month, last 12 months (USD)
Month	Average price
January	$154
February	$121
March	$120
April	$120
May	$121
June	$121
July	$120
August	$126
September	$120
October	$121
November	$119
December	$120

What guests think

At Grand Casino Hotel and Resort, guests consistently praise clean, comfortable rooms, friendly service, and the convenience of having a casino and multiple dining options on-site, with easy access and a generally relaxed, enjoyable atmosphere for short getaways.

Other positives include large bathrooms with walk-in showers and generally quiet rooms. Common drawbacks include smoky casino air, occasional check-in delays or curt front desk interactions, noisy air conditioners, and periodic closures or limited hours for the pool or bars. Some guests also mention dated room elements, thin pillows, or door-slamming noise. Overall, it suits travelers seeking an easy casino getaway with on-site dining, accepting some minor trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are generally good, with an on-site casino, easy parking, and visible security, plus a pool that guests enjoy when open. Common complaints include heavy cigarette smoke in casino areas, seasonal or limited pool/pool-bar hours, and occasional bottlenecks like slow valet or an elevator outage.

Related guest reviews

10

Shauna

Aug 25, 2025

·

Stayed 1 night

The pool was great.i do wish the food court was open. They do have free soft serve ice cream in casino which was excellent

10

Joal

Dec 9, 2024

·

Stayed 1 night

The casino resort hotel is extremely clean with friendly staff. The food at the resturaunt in house was really good. Parking was a breeze. Many convienient options. On site security was allways present. Very safe.

10

Monica

Jul 19, 2025

·

Stayed 1 night

Problem with computer check-in very slow Great sports bar good food like the casino lots of different machines

8

Jeffrey

May 26, 2024

·

Stayed 1 night

They had one elevator not working and led to lengthy waits to catch a ride.

10

matt

Oct 5, 2025

·

Stayed 1 night

Excellent service and clean room. Had accessibility to EV chargers and the hotel looked fairly new.

6

Jamie

Aug 2, 2024

·

Stayed 2 nights

The hotel area was fresh smelling & clean. The casino smelt horribly like cigarette smoke & it was so thick in the air. We go to casinos often & this one was bad this time. The closing times of the restaurants, bar, & casino are not good…closing way too early. The pool area was blah…pool bar not open & no music or anything. We used to love it at Grand but probably won’t go all the way back to just stay like we did.

4

Shyanna

May 16, 2025

·

Stayed 2 nights

We came on vacation and from another hotel, so we did have some food with us. However there was no microwave to prepare that food. It all had to be thrown out.. The gorgeous pool, I saw pictures online for was CLOSED! I did play in a casino for the first time and i actually forgot my ID at the cash-in counter. Good thing i noticed was gone and called the Lost and Found. They had it safely put away and I was able to pick it up before we left town. They gave me a hard time about it haha. I would have too. It was definitely beautiful overall!!

8

Karen

Apr 19, 2025

·

Stayed 3 nights

The hotel is very well maintained. The Grand Cafe was great for breakfast and lunch. The casino was boring. The energy was low. Maybe I’m used to Atlantic City but they could use some entertainment possibly to get people to feel a little better when losing their money. The pool was closed for the season so that was a bummer . But I bet it’s fun in the summer! Overall I’d give it 4 stars !

10

Iashia

Jul 26, 2025

·

Stayed 1 night

The pool is wonderful coukd be cleaner

6

JOANNE

Mar 24, 2025

·

Stayed 1 night

Casino was smoking. The valet was ridiculous and slow. Did not want to het off his phone or chair. Morning Valet was amazing.

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Cleanliness

Cleanliness is widely praised across rooms and public spaces. A few guests reported lapses such as a not-fully-cleaned bathroom or stray hair/bugs, and occasional missed service mid-stay.

Related guest reviews

10

Trisha

Apr 25, 2025

·

Stayed 1 night

Rooms were clean and comfy.

10

Lois

Jun 3, 2025

·

Stayed 1 night

This place was a very pleasant surprise at the end of a long road trip. It was very clean (awesome housekeeping), the check in and check out were very smooth with friendly staff, everything worked well, the shower was great with plenty of room & water pressure, and it even smelled good! Would definitely go back!

6

Steve

Nov 9, 2025

·

Stayed 2 nights

Bed wasn’t made well, bathroom not really fully cleaned and ac made a weird noise. Lobby had an overpowering air freshener smell.

10

Jeremiah

Nov 12, 2024

·

Stayed 1 night

Absolutely beautiful hotel. Very clean, definitely enjoyed.

10

Robert

Oct 17, 2025

·

Stayed 1 night

The staff were very friendly, the room was very nice, roomy, clean and bed was very comfortable. It had a large bathroom. Easy to the casino and food court area. The barbeque was fantastic! We will stay here again.

10

Noel

May 10, 2025

·

Stayed 1 night

Very clean and well kept. No funky cleaning smells and the staff were all very helpful.

4

Julie

Sep 27, 2024

·

Stayed 1 night

Definitely wasn’t worth the price. There was someone’s hair on the bed and some kind of bug in the bathroom. You would think for the price that it would be cleaner .

10

Donald

Oct 23, 2025

·

Stayed 1 night

Quiet and clean. Casino had plenty of machines to play and free beverage service to go along with the complimentary ice cream dispenser.

10

Cindy

Sep 30, 2024

·

Stayed 1 night

So clean!

4

Jane

Jun 22, 2024

·

Stayed 3 nights

The room was not clean when we arrived. We were told upon arrival that there was NOT daily maid service, but if we wanted something like clean towels, or trash removed to call the desk, which we did, but it was still not addressed. The TV did not work, the floor was dingy.

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Rooms

Rooms are spacious and comfortable, often with large bathrooms and walk-in showers. Some guests report noisy AC units and bedding issues (sheets or pillows), and a few find decor dated or notice door-slamming noise.

Related guest reviews

4

sea

Jun 25, 2024

·

Stayed 2 nights

Very old property. The tall lady with the glasses that checked us in did was not friendly. Felt rushed, seemed annoyed. Nice casino but rooms are outdated

8

Amber

Sep 6, 2025

·

Stayed 1 night

Beds are very comfortable, but bring your own pillows.

4

cesar

Sep 10, 2025

·

Stayed 1 night

Old

4

Grace

Nov 25, 2024

·

Stayed 1 night

Grand is a great casino. However, the wifi was not available on the lower floors. This was very disappointing and inconvenient for us.

10

Jim and Jillanne

Oct 7, 2024

·

Stayed 2 nights

The air conditioner was not properly working in our room. Kept cool but was extremely noisy

10

Robert

Oct 17, 2025

·

Stayed 1 night

The staff were very friendly, the room was very nice, roomy, clean and bed was very comfortable. It had a large bathroom. Easy to the casino and food court area. The barbeque was fantastic! We will stay here again.

10

Daniel

Sep 19, 2025

·

Stayed 1 night

Very nice room large walk in shower

6

Lori

Jul 5, 2025

·

Stayed 2 nights

Beautiful hotel. Very courteous and kind people. Unfortunately, the bed was uncomfortable. Sheet kept coming off in the night. And the pillows!!?! Bring your own. They’re pitiful!

6

jesse

Nov 11, 2024

·

Stayed 1 night

Doors slam constantly

6

Pamela

Apr 22, 2025

·

Stayed 1 night

In the first room assigned, the AC was intolerably loud. Went to the desk. Staff made the offer to send maintenance or move to another room. We chose to move. The next room was good.

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Service

Service is frequently described as friendly and accommodating. However, several reviews cite curt front-desk interactions and delayed room readiness at check-in, with a few mentions of slow valet.

Related guest reviews

6

Randy

Apr 15, 2025

·

Stayed 1 night

We arrived at the property to check in at 3:15pm and they said they wouldn’t have a room ready for 20-25 minutes. They had a bunch of people in the lobby waiting for rooms. They said the reason was because they had late check outs and understaffed. I paid for a room that said check in was 3pm. If the roles were reversed and it was me saying I wasn’t checking out on time, I would probably be charged for late check out.

10

sarah

Jun 20, 2025

·

Stayed 1 night

Great stay!!! Came is super late and staff was great.

8

Christine

Dec 2, 2024

·

Stayed 2 nights

Visiting family in Shawnee. Hotel was convenient and at a great price. Only issues were the staff and the air conditioning. Staff were not friendly and were too busy on their phones to help customers. Air conditioning was so loud, we called for repair. Maintenance came but actually made it worse. Besides those two items…the room was comfortable and clean.

10

Claire

Sep 24, 2025

·

Stayed 1 night

Every employee we met was smiling and greeted us. Hubby won good at casino which was icing on the cake. Hotel smelled excellent with classy scent. Wings at sports bar delicious. Room Great and reasonably priced. We're definitely coming back.

10

Robert

Oct 17, 2025

·

Stayed 1 night

The staff were very friendly, the room was very nice, roomy, clean and bed was very comfortable. It had a large bathroom. Easy to the casino and food court area. The barbeque was fantastic! We will stay here again.

10

Melinda

Apr 28, 2024

·

Stayed 3 nights

Starting with the check-in, the entire stay (3 nights) was excellent. Every single person that I interacted with, and there were many since I was there working at a convention, was helpful and kind. Any questions I had were quickly answered. The service was great at the front desk, at the Grand Cafe, and the convention staff was OUTSTANDING!

2

John

Apr 15, 2025

·

Stayed 1 night

Check in was at 3:00. We arrived a little early and they said the rooms would be ready shortly. Waited patiently, and returned to the counter after 3:00 rooms were not ready. Went back at 3:30, not ready, 4:00 not ready. Had to leave for an event. Called back and the rooms were ready at 5:30.

10

Nicholous

Jan 23, 2025

·

Stayed 1 night

We are truck drivers and got in at 8am and they let us check in early was very polite. It was a wonderful time.

6

JOANNE

Mar 24, 2025

·

Stayed 1 night

Casino was smoking. The valet was ridiculous and slow. Did not want to het off his phone or chair. Morning Valet was amazing.

2

Wenxing

Oct 1, 2025

·

Stayed 1 night

I booked a room, but the front desk was very rude and I had to wait 30 minutes before I could check in.

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Location

Location is convenient just off the freeway, with straightforward access between the hotel, casino, and dining. Many also describe the area as safe and easy to navigate.

Related guest reviews

8

Kathy

Aug 16, 2024

·

Stayed 4 nights

Nice clean hotel/casino in a good location right off the freeway. Good food. Friendly staff.

10

Joal

Dec 9, 2024

·

Stayed 1 night

The casino resort hotel is extremely clean with friendly staff. The food at the resturaunt in house was really good. Parking was a breeze. Many convienient options. On site security was allways present. Very safe.

10

Renee

Jul 4, 2024

·

Stayed 1 night

Easy access

6

Dan

Jan 15, 2025

·

Stayed 1 night

Classy hotel a little dated but comfortable and clean. Super friendly staff. Booking thru third party usually gets you less nicer room and this was case with noisy hvac unit and hiway side of hotel. Might stay again but request a quiet room if we do. Fun place to stay with casino and food options

10

Daniel

Jun 13, 2025

·

Stayed 2 nights

Awesome experience. We flew in for a funeral service in Shawnee, and this place was fantastic for a quick trip into town. Clean room, great service and’s staff, and excellent restaurants.

8

Christine

Dec 2, 2024

·

Stayed 2 nights

Visiting family in Shawnee. Hotel was convenient and at a great price. Only issues were the staff and the air conditioning. Staff were not friendly and were too busy on their phones to help customers. Air conditioning was so loud, we called for repair. Maintenance came but actually made it worse. Besides those two items…the room was comfortable and clean.

10

Susan

Apr 4, 2025

·

Stayed 1 night

We really enjoyed the hotel and casino. The room was spacious and comfortable.It was a short walj to the casino which was one of the best we've been to. Restaurants were great. We wish we'd stayed longer.

10

Robert

Oct 17, 2025

·

Stayed 1 night

The staff were very friendly, the room was very nice, roomy, clean and bed was very comfortable. It had a large bathroom. Easy to the casino and food court area. The barbeque was fantastic! We will stay here again.

10

Melody

Apr 23, 2024

·

Stayed 2 nights

I enjoyed this hotel and casino. It was nice to walk to dinner and to the casino.

10

tony

May 24, 2024

·

Stayed 1 night

Beautiful place, clean, safe, easy parking,

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Dining

Dining earns strong marks for variety and quality across the cafe, grill, and sports bar. Downsides include limited hours on some days and fewer late-night options, with the pool bar sometimes closed.

Related guest reviews

10

Dennis

Mar 19, 2025

·

Stayed 1 night

Very nice property. Plenty of food options. Would definitely stay here again.

10

Monica

Jul 19, 2025

·

Stayed 1 night

Problem with computer check-in very slow Great sports bar good food like the casino lots of different machines

10

jamie

Oct 13, 2024

·

Stayed 2 nights

My spouse and I stayed we were happy to see a lot of security in the casino. But Friday night the guard by the elevator for the rooms was asleep and he didn’t even wake with us talking. Will say it is a little pricey for the sq area of the room. I love the shower, bathroom size, the coffee shop in food court was a positive to my morning, breakfast at the cafe was very very good! Thanks for the weekend

10

Will

Oct 14, 2024

·

Stayed 1 night

Great place to stay. Lots to do, though a little more than I like to pay. Lots of food choices prior to 10 pm - a little iffy after that. Worst thing was shower water pressure was insufficient for an efficient shower. Room was great - large and clean!!

10

Claire

Sep 24, 2025

·

Stayed 1 night

Every employee we met was smiling and greeted us. Hubby won good at casino which was icing on the cake. Hotel smelled excellent with classy scent. Wings at sports bar delicious. Room Great and reasonably priced. We're definitely coming back.

10

Robert

Oct 17, 2025

·

Stayed 1 night

The staff were very friendly, the room was very nice, roomy, clean and bed was very comfortable. It had a large bathroom. Easy to the casino and food court area. The barbeque was fantastic! We will stay here again.

10

Sandra

Dec 26, 2024

·

Stayed 2 nights

Highly recommend Flame restaurant

6

Jamie

Aug 2, 2024

·

Stayed 2 nights

The hotel area was fresh smelling & clean. The casino smelt horribly like cigarette smoke & it was so thick in the air. We go to casinos often & this one was bad this time. The closing times of the restaurants, bar, & casino are not good…closing way too early. The pool area was blah…pool bar not open & no music or anything. We used to love it at Grand but probably won’t go all the way back to just stay like we did.

8

Sharon

May 25, 2024

·

Stayed 1 night

We stayed 1 night. The room was comfortable and clean. The TV remote didn't work. The cafe closed at 2 p.m. so went to the food court. We were pleasantly surprised how good the food was there. The walls were a little thin as we could hear the guests in the adjoining room "enjoying" their stay.

8

Karen

Apr 19, 2025

·

Stayed 3 nights

The hotel is very well maintained. The Grand Cafe was great for breakfast and lunch. The casino was boring. The energy was low. Maybe I’m used to Atlantic City but they could use some entertainment possibly to get people to feel a little better when losing their money. The pool was closed for the season so that was a bummer . But I bet it’s fun in the summer! Overall I’d give it 4 stars !

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Grand Casino Hotel and Resort

Prices for Grand Casino Hotel and Resort

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Double Room, 2 Queen Beds

Guest reviews of Grand Casino Hotel and Resort

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Grand Casino Hotel and Resort

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28 $134	29 $134	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $134	2	3 $636
4 $133	5 $133	6 $133	7 $133	8 $133	9 $156	10
11	12 $133	13 $134	14 $134	15 $133	16	17
18 $133	19 $133	20	21	22	23	24
25	26	27 $134	28	29	30	31