Is parking available at the property?

Free self-parking is available on-site, although parking is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee of approximately IDR 180,000 for adults and IDR 90,000 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 11:59 PM, and check-out is at 12:00 PM. Late check-out is available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of IDR 205,000 per vehicle. Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property offers limited wheelchair accessibility, step-free entrances, and wheelchair-accessible facilities in public areas.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district, a 4-minute drive from Nagoya Hill Mall and 10 minutes from Batam Centre Ferry Terminal. It is 0.7 mi (1.1 km) from Harbour Bay Ferry Terminal and 2.3 mi (3.8 km) from Grand Batam Mall.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, with access from 7:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of IDR 500,000 per night. Advance request is required for rollaway beds.

Swiss-Belhotel Harbour Bay in Batu Ampar

Average nightly price at Swiss-Belhotel Harbour Bay by month, last 12 months (USD)
Month	Average price
January	US$62
February	US$64
March	US$58
April	US$59
May	US$57
June	US$58
July	US$60
August	US$78
September	US$68
October	US$65
November	US$62
December	US$70

What guests think

At Swiss-Belhotel Harbour Bay, travellers consistently praise the walkable location by Harbour Bay Ferry Terminal and nearby dining, the friendly, proactive staff messaging via WhatsApp, and the clean, spacious rooms, with many enjoying a generous breakfast selection.

The property is older but generally well maintained, though a few guests reported weak air conditioning or inconsistent hot water. Families enjoyed the pool, some noted a 24 hour spa or massage service, and feedback on the gym ranged from adequate to disappointing. A solid choice for short getaways and ferry connections.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests liked the pool, and some mention a 24 hour spa or massage service. Feedback on the gym is mixed.

Related guest reviews

10

Melvyn

23 Dec 2023

·

Stayed 9 nights

All staff are friendly, room well maintained including cleanliness . Good facilities provide

8

????

24 Apr 2025

·

Stayed 2 nights

Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.

10

Zuri

12 Nov 2023

·

Stayed 1 night

Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.

8

KWEK

30 Aug 2023

·

Stayed 1 night

Opposite hotel, massage available and around the area there are dinning options.

10

Mardiana

10 Feb 2025

·

Stayed 2 nights

The hotel is very well maintain and is very nearby to many facilities and shops

10

TOMOYUKI

28 Nov 2024

·

Stayed 1 night

ビジネスで宿泊。十分。部屋も広く、水回りも清潔。朝食はバイキングは種類が多く味も良い。インドネシア料理も洋食もある。周辺にレストランも多く困らない。またコンビニも近くにある。ジムの設備は非常に残念。

10

Mark

15 Aug 2025

·

Stayed 2 nights

Great hotel which was close to the harbour and walking distance to lots of eating and drinking places. Staff were amazing. Nice pool and gym.

10

Farah

1 Oct 2025

·

Stayed 2 nights

Nice and spacious room. Staffs were pleasant and helpful. Will definitely return here. Kids loved the pool!!

10

Yong Ann

18 Jun 2025

·

Stayed 2 nights

Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!

10

Ee Chieng

27 Aug 2023

·

Stayed 1 night

best hotel at harbour bay conveniently located near harbour bay ferry terminal. with lots of dining options and amenities around. lots of people strolling and jogging during evening. room is spacious, clean and quiet. stuff is very polite and customer orientated.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and bathrooms are generally clean and well maintained. A few note the older property and occasional maintenance issues such as inconsistent hot water.

Related guest reviews

10

Wayne

13 Mar 2024

·

Stayed 9 nights

Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close

8

JANE ENGPING

4 Jul 2024

·

Stayed 3 nights

Clean and big. Staff are friendly and polite.

8

Nur Elissa

12 Feb 2024

·

Stayed 2 nights

Breakfast buffet can be improved. Cleaniness wise, average but better than majority of the hotels in Batam.

10

Damien

10 Nov 2024

·

Stayed 1 night

Great service and staff. Clean location, close to ferry terminal

8

????

24 Apr 2025

·

Stayed 2 nights

Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.

10

Zuri

12 Nov 2023

·

Stayed 1 night

Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.

10

TOMOYUKI

28 Nov 2024

·

Stayed 1 night

ビジネスで宿泊。十分。部屋も広く、水回りも清潔。朝食はバイキングは種類が多く味も良い。インドネシア料理も洋食もある。周辺にレストランも多く困らない。またコンビニも近くにある。ジムの設備は非常に残念。

10

Pierre-Luc

28 Sept 2024

·

Stayed 8 nights

Best hôtel in Batam by far! Excellent service and clean !

10

Yong Ann

18 Jun 2025

·

Stayed 2 nights

Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!

10

Natalie

20 Apr 2025

·

Stayed 2 nights

We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with many noting large layouts and bathtubs. Some mention aging elements like weak air conditioning, limited soundproofing, or dated amenities such as the lack of smart TVs.

Related guest reviews

4

Ng

28 Oct 2025

·

Stayed 2 nights

Hotel is old and room aircon is not cool at all. Room temperature only 26 to 28 degrees even you set to 5 degrees C.

10

Michael

29 Jun 2023

·

Stayed 1 night

Good room comfy bed

8

JANE ENGPING

4 Jul 2024

·

Stayed 3 nights

Clean and big. Staff are friendly and polite.

8

Damond

27 May 2022

·

Stayed 3 nights

Air con not as cold as before. Centralised control aircon cannot be adjusted in the room. Need to request for the mini fridge separately.

10

Wee Peng

11 Mar 2025

·

Stayed 1 night

Service, food and rooms are good but not much sound proof, other tenant open and closed door can hear

8

Dezmun

3 Sept 2024

·

Stayed 2 nights

Should upgrade with smart TV

10

NOLITA

29 Jul 2024

·

Stayed 1 night

Stayed for 3 nights , requested non-smoking floor . Although we didn’t get a room with a good views, our room was comfortable enough .

10

Farah

1 Oct 2025

·

Stayed 2 nights

Nice and spacious room. Staffs were pleasant and helpful. Will definitely return here. Kids loved the pool!!

10

Natalie

20 Apr 2025

·

Stayed 2 nights

We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!

8

Christian

16 Jun 2025

·

Stayed 2 nights

Grand Deluxe room is comfortable with a nice bath tub, be sure to bring your bath fizzy or bubbler

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Service

Service is widely praised as friendly, proactive and attentive, including WhatsApp pre arrival messages, swift check in, and thoughtful help during issues. A few guests reported lapses such as slow room readiness and unhelpful front desk interactions.

Related guest reviews

10

Teo

5 Apr 2025

·

Stayed 2 nights

Amazing hotel staff. Excellent service. Hotel staff message via whatsapp to check your needs time to time. Will come back soon.

8

????

24 Apr 2025

·

Stayed 2 nights

Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.

10

SING SHI

24 Oct 2023

·

Stayed 2 nights

Always a pleasure to be staying here, everything is wonderful. Especially the staff, always smiling, always welcoming.

10

Lee

29 Jun 2025

·

Stayed 1 night

Receiving WhatApps from Guest Relation Officer Tesa following up on my trip was a surprised. The text has also reminded me on my ferry booking. This kind gesture have given me the feeling that the hotel welcome us and also appreciate our stay.

10

Mark

15 Aug 2025

·

Stayed 2 nights

Great hotel which was close to the harbour and walking distance to lots of eating and drinking places. Staff were amazing. Nice pool and gym.

10

Pierre-Luc

28 Sept 2024

·

Stayed 8 nights

Best hôtel in Batam by far! Excellent service and clean !

10

Yong Ann

18 Jun 2025

·

Stayed 2 nights

Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!

10

Natalie

20 Apr 2025

·

Stayed 2 nights

We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!

2

Mohd Suraimi

20 Mar 2023

·

Stayed 2 nights

The first time check in was terrible. The male staff only mentioned to signed in. Thats it. Making me to wait for more than 15 mins as the president suite was not ready at 1600hrs. Plus, never even apologies for the wait. He didn't even bother to mentioned to me that i have to wait longer than 15 ins as it was not ready. Then hot tub water was not even hot. There was no benefit for customer even to take president suite. No late check out or any complementary gifts during my stay. Mentioned to the same front desk staff during check out on my stay. The staff didn't even bother, as per review mentioned all staff were well versed in english. Regret on my stay at this hotel. Dont wish to come again with the awful hospitality.

10

Wee Siong

30 Dec 2022

·

Stayed 1 night

I was not feeling well during check in. The front desk staff Dika recommended a hospital and arranged free transport to send me there. He even offered to help us changed our ferry tickets to ensure I can go back to Singapore for emergency treatment. He helped me a lot within a short period of time! Impressed with his service. Thank you.👍

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AI-generated summary based on recent guest reviews

Location

Excellent, walkable location by Harbour Bay Ferry Terminal with plentiful dining and convenience stores nearby, and easy transport access. Several guests also found the area peaceful.

Related guest reviews

10

Wayne

13 Mar 2024

·

Stayed 9 nights

Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close

10

Mohd

4 Jul 2023

·

Stayed 1 night

Very near to the ferry terminal

8

ricky

1 Feb 2025

·

Stayed 1 night

Very close to ferry terminal and the buffet was good to my taste

8

HARIKRISHNAN

25 Dec 2023

·

Stayed 1 night

Nice hotel to stay. Walking distance to the harbour and seafood restaurants and night clubs. Hotel is clean and comfortable. Many choices for breakfast.

10

Sarjune

22 Dec 2022

·

Stayed 19,345 nights

Great place near the ferry terminal.

8

ang

9 Jun 2025

·

Stayed 1 night

walking distance near to ferry terminal

8

????

24 Apr 2025

·

Stayed 2 nights

Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.

10

Mark

15 Aug 2025

·

Stayed 2 nights

Great hotel which was close to the harbour and walking distance to lots of eating and drinking places. Staff were amazing. Nice pool and gym.

10

Yong Ann

18 Jun 2025

·

Stayed 2 nights

Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!

10

Natalie

20 Apr 2025

·

Stayed 2 nights

We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!

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AI-generated summary based on recent guest reviews

Dining

Breakfast and food are frequently praised for variety and taste. A few guests felt the buffet could be improved.

Related guest reviews

10

HWANJU

30 Jan 2025

·

Stayed 2 nights

친절 오래된 건물 같지만 유지보수가 상당히 뛰어남 아침식사가 매우 훌륭했어요

10

Wayne

13 Mar 2024

·

Stayed 9 nights

Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close

8

ricky

1 Feb 2025

·

Stayed 1 night

Very close to ferry terminal and the buffet was good to my taste

8

Christian

1 Jan 2025

·

Stayed 1 night

Nice stay with tub to soak at NYE, however, too little space for the restaurant and they clearly need to expand

8

HARIKRISHNAN

25 Dec 2023

·

Stayed 1 night

Nice hotel to stay. Walking distance to the harbour and seafood restaurants and night clubs. Hotel is clean and comfortable. Many choices for breakfast.

8

Nur Elissa

12 Feb 2024

·

Stayed 2 nights

Breakfast buffet can be improved. Cleaniness wise, average but better than majority of the hotels in Batam.

10

Amuthavalli Shanthi

10 Oct 2025

·

Stayed 2 nights

Lovely hotel. Staff were friendly and the food was great.

8

Ee Chieng

30 Jun 2023

·

Stayed 1 night

good location, convenient. nearby harbor bay terminal. breakfast is good.

10

TOMOYUKI

28 Nov 2024

·

Stayed 1 night

ビジネスで宿泊。十分。部屋も広く、水回りも清潔。朝食はバイキングは種類が多く味も良い。インドネシア料理も洋食もある。周辺にレストランも多く困らない。またコンビニも近くにある。ジムの設備は非常に残念。

8

Kazuhiro

30 Aug 2025

·

Stayed 2 nights

港から近く、周辺にレストランやコンビニなどがあり便利です。マリオットホテル横の海岸沿いにあるレストラン街もきれいです。スイスベルホテルもきれいで、朝食は充実しています。ただ、この周辺のエリアから外に出ると、下水道のふたがないところが多く、非常に危険です。それほど見るべきものもないので、ホテルから港周辺でのんびりするのがいいでしょうか。観光地としてはおすすめしません。

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $73
18 $64	19 $59	20 $59	21 $59	22 $59	23 $61	24 $61
25 $59	26 $59	27 $73	28 $73	29 $71	30 $61	31 $61

Su	Mo	Tu	We	Th	Fr	Sa
1 $59	2 $59	3 $59	4 $59	5 $59	6 $66	7 $331
8 $73	9 $60	10 $59	11 $59	12 $59	13 $61	14 $61
15 $59	16 $59	17 $59	18 $59	19 $59	20 $61	21 $61
22 $59	23 $59	24 $59	25 $59	26 $59	27 $61	28 $61
29 $59	30 $59

Swiss-Belhotel Harbour Bay

Prices for Swiss-Belhotel Harbour Bay

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Deluxe Twin

Presidential Suite, 1 King Bed, Sea View

Deluxe King

Grand Deluxe

Guest reviews of Swiss-Belhotel Harbour Bay

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Swiss-Belhotel Harbour Bay

Prices for upcoming dates

Business details