皇家橡樹酒店

We stayed for one night here and it was pretty good! The room was clean, the front desk staff is really kind and friendly. They give you a grab & go breakfast bag in the morning which we thought was good and thoughtful. For parking, we ended up going to the underground parking where Freshco is. It was a 5 min walk and there’s also a bus stop right in front of the hotel which was convenient. It was honestly such a good price compared to the other hotels around - very affordable. Would stay again :)

You need to implement more designed parking areas, not just for staff or “special” people. If you do that, your business will sky rocket

Il affichait qu'il y avais du stationnement a l'hôtel,mais j'ai dû payer un stationnement publique. Le stationnement est limité sur les lieu et il n'ont pas de solutions.

They advertised that they provide parking but there was no parking at the hotel property. I had to park at the road side which cost me extra $20.

Parking on a sidewalk was a challenge at first but I became a pro at the end of my stay. I didnt like the limited parking but I was guarantee a spot since I had already prepaid for my 6 days with the car there. breakfast I dont eat but I didnt care for the limited options but I did not like how you had to place the order the night before. breakfast in general should be able to walk downstairs and grab it. but the hours were limited but again, I don't eat breakfast so I didnt care for it. the staff was nice, the room is fine, small issues here & there but the managers took best care of each situation I had with above and beyond attitude so I appreciate that.

No fridge or microwave in room, good for travellers who just need a bed

The room was very nice and had everything we needed for our stay. Didn’t feel comfortable leaving the car on the street so we parked underground at the freshco just down the road maybe a five minute walk from hotel and it was relatively inexpensive

There is no elevator. The area is sketchy

Our stay was great. The employees were very kind, our room was clean and comfortable although we were in town for a concert and weren’t spending much time in the room. The staff was very accommodating when we wanted to check out early but needed to keep our car parked in site.

Friendly staff. Clean and inexpensive. But extremely small room with A LOT of traffic and subway noise. The front desk tries to park you in a ramp that you have to pay for every time you go in and out. There’s free parking on the street. Just make sure you read the signs.

There was one staff member that was friendly and helpful. Outside of that, our stay here was terrible. The hotel is in poor condition, we had to body check our door to get inside, as the door was very hard to open. We often heard other guests struggling with their doors, as you could hear loud bangs when other guests were coming and going. The bathroom shower curtain was stained yellow with soap scum and the tub was visibly dirty. There were BUGS in the bathroom area and we could not eat food in the room because it attracted large amounts of tiny aunts that were everywhere. We could leave nothing open, keeping our bags tightly closed and shaking out the bed blankets and towels before use. The “breakfast” that is advertised as included is laughable. It’s a banana, muffin, yogurt tube, juice, and two slices of stale bread all thrown in a brown paper bag. Our room was only “cleaned” once during our 6 night stay. And by cleaned I mean they made the bed and put two towels in the bathroom. After that, every evening upon return to the room nothing had been done with it. We had to change our own garbage and grab our own towels off the maid trolley when we could. To be honest we spent as little amount of time in the hotel room as possible, and when we were there, we did not feel comfortable as a result of the issues noted above.

The room was dirty. The floors were sticky and the walls were filthy. There were flies in the room. There had been water damage that caused mold that has not bee cleaned. It is not in a great neighborhood so walking to Union Station was not an option. We had booked the room for 2 nights and we left within 1 hour of checking in and stayed at another hotel. Maybe it was just this room, but this room should not be made available until it is fixed. We weren’t interested in seeing if the other rooms were any better. There are also very few electrical outlets and the AC unit was plugged into an extension cord.

Minha experiência neste hotel foi extremamente negativa e decepcionante. Fui recebido por um funcionário com forte cheiro de falta de higiene, o que já transmitiu descuido e falta de profissionalismo. ​ As áreas comuns e o quarto aparentavam sujos, em estado deplorável, a ponto de eu ter nojo de deitar na cama ou tocar em algumas superfícies. As portas não fechavam corretamente, comprometendo a privacidade, e a porta do banheiro estava danificada e mal conservada. A pia do banheiro era tão pequena que mal permitia escovar os dentes com conforto, o que reforça o descaso com o hóspede. ​ Diante desse cenário, não vi condições mínimas de permanecer e decidi sair antes do término da reserva. Tentei um acordo com o hotel para saída antecipada, sem sucesso, e ainda tive um suporte muito ruim da Hotels.com, que manteve minha estadia registrada até o dia 02/01, embora eu tenha deixado o local em 31/12, sem qualquer reembolso. Considero que este estabelecimento não deveria nem estar listado na plataforma, pois se assemelha mais a um motel sujo e barato do que a um hotel, deixando-me no prejuízo financeiro e com uma experiência lamentável.

This place is dirty, very unpleasant stay

Terrible experience, not clean at all. Spider and beetle in the washroom. Not safe to walk around.

Room was clean, bed was clean. The baseboard and window trip could use a simple paint job which would have made the room excellent for the price point.

The place is nice and staff very friendly and helpful but I got bed bugs bites…

The room was clean and comfortable.

We stay for one night, the room is so clean.

Room not clean

Location: a little bit unsafe, due to a lot of homeless encampment (a block away) Room: too tight too small, shower space too little. Room has no exhaust, we feel suffocated. Aircon was too loud and i think, needs more cleaning. I had a headache and stuffy noose for both nights the we stayed. Cleanliness: looks Clean but there were ants the day after (we had some food with us). No ref/fridge to store some cold food/items. But the front desk offer to store our things in their freezer. Price: i think it was the most affordable for that length of stay and closeness to the city. Transportation: there is a train stop just in-front of the hotel, convenient for those taking public transport.

staff were good but the hotel is in front of road, i had a problem with noise during sleep time.. otherwise its good

Very small room Very small bathroom. Air conditioner didn't work well and was very, very noisy. There were two small windows up high with misfitted, torn curtains. There was a coffee room beside our room. There was a constant smell of burnt coffee. Was also used as a room for people to chat in in the middle of the night. It was clean but there were alot of scuffs and stains on the walls, floors and in the bathroom. Checkin and early out went very well.

My stay was ok. The room was clean. The bed was comfortable. However, I could hear everything out in the hallway, like talking, walking around and doors opening and closing. The walls are very thin, which disrupted my sleep unfortunately. It was a convenient location for me to get to and from the venue I was attending.

Good location and staff. But a lot of bugs in room. A lot of homeless people near the hotel. My room was without window and just AC (no ventilation at all) But location is pretty good. Would I stay one more time? I think no.

The receptionist was very friendly, kind and helpful. It was our first time at the city, ad gave us some information about to move in the city. About the room, poor sound insulation. we hear the street and the corridors sounds. The room smelled closed. The blackout curtains let light through the gaps, and the lamp with a clock kept the time clearly visible, making it difficult for me to rest. There was a noise that appeared from time to time. I didn't get a night's sleep, just naps. The area is unsafe

The person’s work Ng st front desk and cleaning staff were friendly. However the bathroom floor and shower floor were not clean. Also, my room being on 3rd (top) floor, the only window I had were tiny squares near ceiling height and they were about 19 inches wide if that. No way I could have escaped through them in case of fire or other emergency. Plus location is in a rough part of town. Not too safe to walk through.

The bathroom was too small to fit my rather large body. The room had a beautiful view of the DUMPSTERS and those idling by them.

Located in an older building which has had some cosmetic improvements (paint, floor, etc). Room included a mini fridge. Floor in room and hallway looked unswept. TV in too turned on, but cable box didn’t seem to function. Limited plugs in room to charge devices. Room had two air fresheners - one a be the door and a plug-in type. Very small bathroom and shower - had to get in the shower in order to close the door.

Photos are deceiving…rooms are quite a small

Lovely staff 😍 breakfast good,room okay

Very neglected aweful staff

The staff were so helpful and accommodating, by the time I left I was able to let them know I will definitely be back.

Good experience, Rahaman is a very kind and helpful host. All our recommendations for the stay :)

Showed up and upon seeing the area and hotel, turned around a walked out. Requested refund for the night and next night but was denied refund.

Staff was very friendly and accommodating

The staff were courteous, friendly, and accommodating. The reception area was beautiful and cozy. Thank you for making our stay enjoyable.

The concierge was very nice Such a gentleman

Front desk staff was very friendly and helpful. Room was exactly as advertised and photos! Thank you for everything!!:)

Super friendly and accommodating staff. Great location, streetcar stop right in front, though walkable to downtown.

TTC right outside the Inn.

Scary scary area. Staff seemed kind but bad location super scary. Fights outside window drug addicts everywhere. Be safe

Hotel is right in the middle of skid row. Inside is good though

The staff were very helpful and the street car was just out the front door which made it convenient!

It was okay overall considering the price, the staff was friendly and helpful, but the area IMO was not the best even though it was downtown.

Accessible by streetcar.

Super friendly and accommodating staff. Great location, streetcar stop right in front, though walkable to downtown.

I wouldn’t recommend this place to anyone. It is run down and in an unsafe neighbourhood.

Accessible by a streetcar.

Honestly, a great deal! Close to scotiabank arena Cheap $15 parking Clean and small and gets the job done Free breakfast

Nice clean place, friendly staff. Breakfast was great for a grab and go. Would stay again 👍

The complimentary breakfast is pretty meagre. I should have just accepted the coffee and expected to eat out.

Need to arrange good breakfast.

The breakfast was okay but nothing out of the ordinary.

Really disappointed in the lack of options for people with dietary restrictions. Don’t offer breakfast when there are limited options

1. Room 109 was horrible. We were moved to Room 101, which was much better. 2. Room 101 was clean and tidy but small, tv good, bed comfortable for a one night stay. Shower very hot and good. 3. Some confusion between a continental breakfast and complimentary breakfast. I was not overly impressed with breakfast. However, 24/7 coffee very good. 4. BIGGEST issue, which was out of control of the hotel, was the surrounding area. In the early afternoon there were many drug users and a few ladies of ill repute to put it nicely. I felt a little unsafe walking and my wife and I made sure we were back in the hotel before nightfall

Breakfast was fine The area was awful but the sushi restaurant across the street was delicious

Parking on a sidewalk was a challenge at first but I became a pro at the end of my stay. I didnt like the limited parking but I was guarantee a spot since I had already prepaid for my 6 days with the car there. breakfast I dont eat but I didnt care for the limited options but I did not like how you had to place the order the night before. breakfast in general should be able to walk downstairs and grab it. but the hours were limited but again, I don't eat breakfast so I didnt care for it. the staff was nice, the room is fine, small issues here & there but the managers took best care of each situation I had with above and beyond attitude so I appreciate that.

Honestly, a great deal! Close to scotiabank arena Cheap $15 parking Clean and small and gets the job done Free breakfast

Our stay at The Royal Oak Inn was disappointing. The staff with whom we dealt were exemplary. They were courteous and very helpful. We have zero complaints about the staff. The accommodation, on the other hand, is a different story. The room was very small, and it was evident that renovations were underway. The painting was unfinished, as was the flooring. This, however, did not affect the quality of our stay. Our number one concern was the lack of a smoke detector in the room. It looked like it had been removed when the wall was painted and not replaced, or stolen. The mounting plate was there, but no detector. There also was no phone in the room. This was a concern since one of the instructions in case of fire was to dial zero. Another instruction in case of fire was to stay in the room, near the window, and wait for somebody to extract you through the window. The window was sealed shut and would not open. The heater/air conditioner was very loud, which resulted in a poor night's sleep. The “breakfast included” turned out to be a Jimmy Dean breakfast sandwich, which came with instructions on how long to microwave it back in our room, a yogurt, a store-bought muffin, a juice box, and a granola bar. All of these came neatly packaged in a paper lunch bag. Coffee was available in the little “kitchen”, which also had a microwave if you chose to have breakfast in the lobby. I guess you get what you pay for.