DoubleTree by Hilton Guangzhou

Hotel antiguo pero muy elegante. Ideal para viaje de negocios.

A little old but nice. My room was amazing, loved it. The only thing that was inconvenient is that my VPN did not work because per the staff at the reception it is near a government building but they helped me figure out another way.

The hotel felt a bit dated. The door lock couldn't open easily. The staff were friendly and helpful. The cookies were very good.

🌏 Un séjour extraordinaire en Chine ! Un voyage absolument remarquable et une très belle découverte ! La Chine est un pays fascinant, à la pointe de la technologie, avec une population d’une gentillesse exceptionnelle. Nous nous sommes sentis en parfaite sécurité tout au long de notre séjour. Concernant l’hôtel, c’était tout simplement extraordinaire. Le personnel est bienveillant, attentionné et très réactif. Mention spéciale aux voituriers, notamment leur responsable, d’un grand professionnalisme, ainsi qu’aux femmes de chambre, d’une propreté exemplaire et d’une délicatesse rare, toujours avec de petits mots attentionnés. Le service, la nourriture, l’accueil — tout était parfait du début à la fin. Nous avons eu la chance d’occuper une chambre au 33ᵉ étage (n°3318) avec une vue exceptionnelle : un véritable bonheur ! 👉 Seul petit point d’amélioration : il serait agréable d’ajouter quelques canapés ou fauteuils dans le hall, afin que les clients puissent attendre confortablement leur taxi ou passer un appel. L’espace le permet largement, et cela rendrait l’attente encore plus plaisante. Mais à part ce léger détail, aucun défaut à signaler : un séjour parfait ! Si nous revenons à Guangzhou, c’est sans hésiter que nous reviendrons ici. Gabriel & Damien Chambre 3318

Staff and service were great but the property needs updating. Breakfast is good and comes with many options

hotel molto confortevole, buona offerta per la colazione e cena. Posizione ottima, stanze silenziose e personale molto cortese. Non è nuovissimo, ma tutto è molto curato. Se cercate soluzione molto lussuosa ci sono altre opzioni. Prezzo conveniente

酒店房間沖涼房的電視壞了，不能開。我住第三晚才發現太遲了。遊泳池早上較多人，不夠毛巾供應。其他東西是不錯的

I have stayed in this hotel several times it has great location the service from executive floor is wonderful

Always happy when I go to guangzhou and stay at Double Tree Hilton. The staff are friendly and very helpful the hotel is very clean and all the amenities you need. It is close to everything dinning shopping etc My stay is always 10/10

I had a great stay! The staff was friendly, the location was perfect, and the overall experience was very positive. The room was spacious and comfortable, and I really enjoyed the amenities. However, I think there’s room for improvement when it comes to cleanliness—specifically the carpet in the room. It could definitely use a deep cleaning or even replacement, as it took away a bit from the overall comfort of the space. Other than that, everything was excellent and I would still recommend the hotel. I hope to see improvements in this area during my next visit!

Los cuartos tenian mal olor.

前台專業度不符合酒店星級標準，沒禮貌，不細心，出示了確定單還說沒有找到訂房信息。房間的酒精味很濃，不太舒服

Great stay overall! The hotel is extremely well taken care of. Friendly and attentive staff, large clean rooms. The Peasant Movement Institute metro station is 15 minutes walk from the hotel.

Clean room, staff is friendly.

入住要求禁菸房，但晚上有飄來煙味，美中不足。

This hotel was clean and welcoming. The rooms were clean and comfortable. 10/10 recommend for business travel. Although no malls were in the immediate area, Its 10mins didi from everywhere

Clean!

The room smelled unpleasant and musty. The bathroom curtain had mould stains on it. The hotel had mosquitoes everywhere.

Clean sheet and friendly staff

We have stayed many times over the years and been very happy with our stay, staff have always been very helpfull We did this time experience no hot water to the room for showers or the basin, even though we ran the shower for over 15 minutes! Also a lot of drilling was happening next to our room

편안한 침대 욕조에 설치된 TV

Air condition need more power.

Great hotel. Good location. The room was very spacious and luxurious for the money. Amazing view

A little old but nice. My room was amazing, loved it. The only thing that was inconvenient is that my VPN did not work because per the staff at the reception it is near a government building but they helped me figure out another way.

I have been staying at the DoubleTree by Hilton Guangzhou for at least 10 years, and I usually book an executive room to enjoy the breakfast at the executive floor. However, during my recent stay, I was disappointed to find that this service was no longer available, and there was no prior information about this change at the time of booking. The most significant issue I faced was the WiFi connection. It was terrible, with either no connection or a very poor one. I had to reconnect constantly, and if my screen went blank, the connection was lost. As someone who relies on a decent WiFi connection to work, this was a major inconvenience. Overall, my recent experience was quite disappointing, especially considering my long history with this hotel. I hope the management addresses these issues to improve the experience for future guests.

客房蠻潮濕的，第二天有跟飯店要除濕機，有好很多，並且需要到兩點才退房，也免付費，整體服務十分滿意。

My laptop couldn’t connect to the internet. So I wasn’t able to work

Check in was a breeze and the staff who helped me was wonderful. It was a busy time in the hotel, due to the Guangzhou Conference, the staff noted my request in english for a room with a view ( my mum has mobility issues, and would be spending more time in the room). She gave us a room with a view of the city and Canton Tower. My mum loved the view and sat by the window day and night. Thank you so much. The beds and air con were comfortable. Cleaning was efficient and well done. Staff at the entrance were always smiley and helpful. No lack of eateries around the hotel. A michelin star rated dim sum restaurant just diagonally opp the hotel. Also no lack of small local eateries.

Perfect hotel for a business trip. Location was great, a short walk from main shopping districts as well as parks. Hotel and rooms were clean, felt high end and modern. The breakfast and evening buffet was very varied with lots of choice. Would stay again.

Everything was great, Winnie at the reception was efficient and kind.

熱心有禮貌

I’m very happy with my stay at this hotel . It was my first time in Guangzhou China and Caraline from the front desk was always so helpful, as well as this wonderful bell gentleman named Zero , everyone was happy and ready to help with a smile , I would love to come back just for the staff . They were amazing

I’ve booked 6 rooms in total and only 2 rooms were available for us at the official check in time at 3pm. Until 5pm there were still 2 rooms unavailable for us to move in which was a shame as we had a big family banquet to attend to that night. All in all, the hotel was generally good but the delay rooms had really affected our journey.

Excellent customer experience with very helpful staff. Concierge (Perry) is one of the best in the business. Goes the extra mile and pulls out all the stops!

I decided to stay here again because of my pleasant experience in my last trip at Doubletree. However, this time time round of staying in this hotel, the experience was unpleasant and unacceptable. I registered in the morning but was told that the room was not ready and I will have to come back in the afternoon. However, upon coming back to the hotel, around 4pm, I was served by Wendy Wu at the reception and she was extremely rude. She said that we already checked in this morning and the room was dirty that's why we didn't check in. However I told her that that was not the case as we haven't even gotten our room key. She just kept insisting that the room was dirty that's why we didn't check in and started being rude and aggressive in her tone. She then threw the card key on the counter which was so rude. Upon checking the card, she also only provided one card. I had to go back to the counter to ask another receptionist for assistance as there were 2 of us. I really am very upset with how rude Wendy Wu was. I don't think this is how the service of Doubletree by Hilton should be. I am just so angry, upset and feeling unacceptable at how the service standard of this hotel is now. I called reception and made a formal complaint. They tried to make up for the situation and as the lady apologied. I eventually left after 1 hour because the room aircon wasn't working. Too fedup by the whole experience.

🌏 Un séjour extraordinaire en Chine ! Un voyage absolument remarquable et une très belle découverte ! La Chine est un pays fascinant, à la pointe de la technologie, avec une population d’une gentillesse exceptionnelle. Nous nous sommes sentis en parfaite sécurité tout au long de notre séjour. Concernant l’hôtel, c’était tout simplement extraordinaire. Le personnel est bienveillant, attentionné et très réactif. Mention spéciale aux voituriers, notamment leur responsable, d’un grand professionnalisme, ainsi qu’aux femmes de chambre, d’une propreté exemplaire et d’une délicatesse rare, toujours avec de petits mots attentionnés. Le service, la nourriture, l’accueil — tout était parfait du début à la fin. Nous avons eu la chance d’occuper une chambre au 33ᵉ étage (n°3318) avec une vue exceptionnelle : un véritable bonheur ! 👉 Seul petit point d’amélioration : il serait agréable d’ajouter quelques canapés ou fauteuils dans le hall, afin que les clients puissent attendre confortablement leur taxi ou passer un appel. L’espace le permet largement, et cela rendrait l’attente encore plus plaisante. Mais à part ce léger détail, aucun défaut à signaler : un séjour parfait ! Si nous revenons à Guangzhou, c’est sans hésiter que nous reviendrons ici. Gabriel & Damien Chambre 3318

위치가 아주 좋아요 직원들도 친절합니다

It was overall good, however with tint of smoke smell. Boking was done through hotels.com, when request for amendment for one of my booking, hotel staff wasn't able to assist.

My second stay this month. There was few issues with the room’s maintenance at the first time but they took care of that and I gave them perfect review. This time they tried to make us leave since they had high demand for higher rates. They were rude, gave us poor room despite that we paid for executive. They don’t even let you seat in some areas of the lobby if you don’t order food.

광저우 호텔은 기후가 습해서 침구와 수건이 많이 눅눅했어요. 그전날까지 계속 비가 와서 그런것 같아요. 다만 직원들의 서비스는 최고였어요. 호텔 입구를 지키시는 도어맨과 컨시어즈팀은 매번 정성껏 도와주었습니다. 모든 응대가 만족했어요. 시설보다 직원들의 서비스가 최고의 호텔. 조식은 괜찮았어요. 지하철이 멀다는 것. 걸어서 10분에서 15분정도. 감안해도 좋은 선택이었어요. 베이징루는 걸어서 15분정도.

Good location close to old city center, a little bit far from Canton Fair need 1 hour time for bus travelling.

Great stay overall! The hotel is extremely well taken care of. Friendly and attentive staff, large clean rooms. The Peasant Movement Institute metro station is 15 minutes walk from the hotel.

Overall the stay was good. Easy to access by DiDi taxi. However there are no decent restaurants nearby. The hotel itself has kept reasonable clean and staff are friendly and nice.

Perfect hotel for a business trip. Location was great, a short walk from main shopping districts as well as parks. Hotel and rooms were clean, felt high end and modern. The breakfast and evening buffet was very varied with lots of choice. Would stay again.

This hotel was clean and welcoming. The rooms were clean and comfortable. 10/10 recommend for business travel. Although no malls were in the immediate area, Its 10mins didi from everywhere

very good hotel in the center of the City and closed to real live of traditional Guangzhou district

Convenient to find food and walkable distance to Beijing road

Hotel was located a walkable distance away from the Beijing pedestrian street. Room was clean and staff were helpful.

It's comfort and clean. But not near any MTR station. Only taxi travelling.

Excelente servicio, estadía y alimento

It was a reliably very good international hotel in Guangzhou . Good views of the city from the rooms and a good breakfast. Also the hotel had a very nice Japanese restaurant. The hotel did not have much individual character - however it was certainly up to standard and I would recommend.

酒店前台接待處職員很有禮貌，主動給我同行家人提升客房，辦理入住手續迅速。房間寬敞及整潔，3個人睡也可以，自助早餐款式繁多，服務員態度殷勤有禮，這酒店值得推介

I have been staying at the DoubleTree by Hilton Guangzhou for at least 10 years, and I usually book an executive room to enjoy the breakfast at the executive floor. However, during my recent stay, I was disappointed to find that this service was no longer available, and there was no prior information about this change at the time of booking. The most significant issue I faced was the WiFi connection. It was terrible, with either no connection or a very poor one. I had to reconnect constantly, and if my screen went blank, the connection was lost. As someone who relies on a decent WiFi connection to work, this was a major inconvenience. Overall, my recent experience was quite disappointing, especially considering my long history with this hotel. I hope the management addresses these issues to improve the experience for future guests.

Check in was a breeze and the staff who helped me was wonderful. It was a busy time in the hotel, due to the Guangzhou Conference, the staff noted my request in english for a room with a view ( my mum has mobility issues, and would be spending more time in the room). She gave us a room with a view of the city and Canton Tower. My mum loved the view and sat by the window day and night. Thank you so much. The beds and air con were comfortable. Cleaning was efficient and well done. Staff at the entrance were always smiley and helpful. No lack of eateries around the hotel. A michelin star rated dim sum restaurant just diagonally opp the hotel. Also no lack of small local eateries.

🌏 Un séjour extraordinaire en Chine ! Un voyage absolument remarquable et une très belle découverte ! La Chine est un pays fascinant, à la pointe de la technologie, avec une population d’une gentillesse exceptionnelle. Nous nous sommes sentis en parfaite sécurité tout au long de notre séjour. Concernant l’hôtel, c’était tout simplement extraordinaire. Le personnel est bienveillant, attentionné et très réactif. Mention spéciale aux voituriers, notamment leur responsable, d’un grand professionnalisme, ainsi qu’aux femmes de chambre, d’une propreté exemplaire et d’une délicatesse rare, toujours avec de petits mots attentionnés. Le service, la nourriture, l’accueil — tout était parfait du début à la fin. Nous avons eu la chance d’occuper une chambre au 33ᵉ étage (n°3318) avec une vue exceptionnelle : un véritable bonheur ! 👉 Seul petit point d’amélioration : il serait agréable d’ajouter quelques canapés ou fauteuils dans le hall, afin que les clients puissent attendre confortablement leur taxi ou passer un appel. L’espace le permet largement, et cela rendrait l’attente encore plus plaisante. Mais à part ce léger détail, aucun défaut à signaler : un séjour parfait ! Si nous revenons à Guangzhou, c’est sans hésiter que nous reviendrons ici. Gabriel & Damien Chambre 3318

Perfect hotel for a business trip. Location was great, a short walk from main shopping districts as well as parks. Hotel and rooms were clean, felt high end and modern. The breakfast and evening buffet was very varied with lots of choice. Would stay again.

Staff and service were great but the property needs updating. Breakfast is good and comes with many options

hotel molto confortevole, buona offerta per la colazione e cena. Posizione ottima, stanze silenziose e personale molto cortese. Non è nuovissimo, ma tutto è molto curato. Se cercate soluzione molto lussuosa ci sono altre opzioni. Prezzo conveniente

Good breakfast buffet Cookie at check in