Name: Residence Inn by Marriott Des Moines Downtown
Address: 100 Southwest Water Street, Court District, Des Moines, Iowa, United States of America, Des Moines, Polk County, US
Price range: $129–$221 per night
Rating: 7.95

What guests think

At Residence Inn by Marriott Des Moines Downtown, travelers praise the walkable downtown location, friendly staff, and roomy suites with kitchens, while several reviews note inconsistent housekeeping, recurring hot-water and pool/hot tub issues, and confusing or pricey parking.

Breakfast is repeatedly praised for both quality and selection. Guests also report occasional noise, confusing building layout, and maintenance problems such as elevator outages, air conditioning problems, and ongoing renovation. Overall, it suits travelers who want a practical base and can accept occasional operational issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: several reports of cold or unavailable pool/hot tub, recurring hot water outages, elevator issues, and renovation disruptions; parking is attached but costs extra and can be confusing. Some guests appreciated direct garage access.

Related guest reviews

2

Jeff

May 13, 2024

·

Stayed 1 night

Horrible stay. Checked into a 85 degree room and had to be moved. The whole hotel lost power during the night and it got so hot. The whole third floor (where they had us stay) was under construction and a complete mess. No pool or hot tub. The elevator was not working. I took a video of it, as it was so bad. I don’t know what to say. But it was a huge disappointment for me.

8

Sandra

Jun 29, 2025

·

Stayed 2 nights

Our stay was good. The rooms are clean and spacious. The only problem was the shower. Couldn’t shower first day because of no hot water. It was ice cold. The next day the shower started out hot then turned ice cold. Not fun experience trying to get shampoo and conditioner out with ice cold water then water turned scalding hot. Showers/ water requires attention.

6

Tony

Apr 14, 2025

·

Stayed 1 night

I waited about 10 minutes at the front desk to check in because no one was at the front desk. Another guest even commented "they" were always gone. I tried calling an operator but it still only rang the hotel front desk. The only rooms available were the suites this weekend. There was no hot water, only fluctuations between cold and tepid water.

10

Chelsea

Sep 19, 2025

·

Stayed 1 night

Nice and clean common areas and amenities. Parking garage access directly to room floor. Suite had full kitchen with stovetop and dish ware.

4

Donald

Jul 1, 2025

·

Stayed 1 night

The hot tub jets did not work. The shower knob was loose and did not keep the temp correct… tried booking out, but no one was at the desk , called the number no one answered. Parking garage did not give bar code… was charged multiple time for parking?? Called service number and auto phone call kept hanging up.

8

mary

Aug 24, 2025

·

Stayed 2 nights

I don't like paying extra to park!

8

Dennis

May 12, 2025

·

Stayed 2 nights

Property plus rooms have a strange arrangement--not bad just peculiar. Really interesting to find the elevator to the parking garage. Parking at $20.00 per night seems pretty high. Hard to find the front entrance.

6

Alex

Mar 24, 2024

·

Stayed 2 nights

The customer service was outstanding and you can’t go wrong with the location of this hotel!! Only thing this hotel needs is some updating and renovation to their pool and hot tub. If your looking at a hotel for there pool & hot tub this isn’t the one for you. The pool felt like hose water and the hot tub is just warm. But overall we enjoyed our stay!!

10

Darlys

Aug 12, 2024

·

Stayed 3 nights

Unacceptable in terms of house keeping, none, after asking repeatedly. Remodeling dust everywhere while eating breakfast, doors not shutting properly. Pool looked like milk. I was not happy overall

8

Michael

Sep 29, 2025

·

Stayed 1 night

Clean room, quiet, great location, only complaint is we didn’t have hot water.

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Cleanliness

Many guests found rooms and common areas clean, but multiple reviews report missed housekeeping, dirty or musty rooms, and stained hall carpets; some also noted construction dust. Overall cleanliness feels inconsistent.

Related guest reviews

6

Mary

Sep 14, 2025

·

Stayed 2 nights

We didn’t get housekeeping at all nothing I had to ask for clean towels and the dirty ones were left I’m not sure if I was billed correctly for parking. I will review my credit charges

10

Brooks

Sep 29, 2025

·

Stayed 1 night

Clean and spacious rooms with convenient walkable access to nearby restaurants and attractions.

2

Kristin

May 25, 2025

·

Stayed 2 nights

Dirty. The vents were covered in dust, dirty toilet, old dirty silverware under the bed. The bed was like sleeping on a brick wall. The bathroom door was falling off the hinges and wouldn’t shut. The toilet paper roll holder was broken and the roll would fall off when we tried to use it.

10

Tara

Aug 31, 2025

·

Stayed 1 night

Everything was clean, comfortable, and staff were excellent.

6

Andrew

Dec 11, 2025

·

Stayed 1 night

Our room smelled like pizza when we first got into it. There were multiple surfaces in the room that had smears and grime. The bed seemed clean so we went ahead and stayed in it because we were so tired and didn’t want to deal with getting another room. Any other night this would have been unacceptable.

10

kyla

Nov 24, 2025

·

Stayed 1 night

Clean room, quiet, excellent breakfast.

10

Darlys

Aug 12, 2024

·

Stayed 3 nights

Unacceptable in terms of house keeping, none, after asking repeatedly. Remodeling dust everywhere while eating breakfast, doors not shutting properly. Pool looked like milk. I was not happy overall

10

Curt

Sep 8, 2024

·

Stayed 1 night

Good location. The layout of the building was somewhat confusing. Our room window faced a blank outside wall. Seemed to be doing a lot of updating and construction. Hallway carpets and elevator floors were dirty and stained. Bed was very comfortable and room was well appointed with a kitchen and bar area and clean. Wall light on bed wall was broken and shelf in bathroom was about to fall off along with the tp holder. Reported to front desk. Very good selection of options for breakfast.

10

Isabella

Aug 31, 2025

·

Stayed 1 night

Staff was very friendly and helped with any needs right away! Our room was very clean and comfortable!

2

May

Oct 4, 2025

·

Stayed 3 nights

Our room was never cleaned the 3 days we were there. No new towel's no garbage emptied very disappointed

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with full kitchens and practical layouts, and some rooms offer river views. However, guests mention thin walls, occasional maintenance issues with sofa beds or AC, and spotty in-room Wi‑Fi.

Related guest reviews

8

Derek

Apr 29, 2024

·

Stayed 2 nights

Staff was great. Hotel was pretty clean, but not perfect. Our first night, our AC hardly worked and the bed was rock hard, so we switched rooms. Second night was much better.

10

Chelsea

Sep 19, 2025

·

Stayed 1 night

Nice and clean common areas and amenities. Parking garage access directly to room floor. Suite had full kitchen with stovetop and dish ware.

6

Fatima

Jan 10, 2025

·

Stayed 1 night

Really great customer service. The walls were pretty thin so probably not the best for light sleepers

10

ARMANDO

Dec 2, 2024

·

Stayed 1 night

Spacious and well maintained

2

Edith

Aug 8, 2023

·

Stayed 1 night

The room need to be fixed the sofabed was broken and nasty my brother couldn’t sleep on it

6

Spencer

Nov 5, 2024

·

Stayed 2 nights

My son went to the swimming pool area and stepped on glass while walking to the pool. Some blood but not serious. Our fold out couch bed had large metal spring sticking out of the side! I considered it dangerous! We had an extra pillow and blanket brought up. When the lady delivered the pillow and blanket we showed her the metal spring sticking out of the fold out bed. She agreed it was a danger and she would tell her manager and have them call me. Quite disappointing no follow up from the manager! I will say the staff at the front desk when we checked in were extremely polite and professional! Due to NO follow up from the manager we will not stay at this hotel again. This is sad to see for the awesome staff at the front desk they have to have this underperforming management! we stayed in room 301 checked in on 10/24/2024 aproximatly 3pm pillows delivered and report of the dangerous fold out bed on 10/24/2024 aprox 9pm wish I would have taken pictures of the injury and fold out bed as I see now that I could have uploaded the pictures quite disappointing.........

10

Chelsey

Jul 20, 2024

·

Stayed 2 nights

Very spacious & clean!!! Loved the set up of the room!

4

Bill

Jun 3, 2025

·

Stayed 2 nights

At check-in we were not told that 2 hotels share the parking ramp and it makes a difference which entrance you use to attempt access to the hotel. After reloading the vehicle and moving it to the "correct" area, we were able to follow the winding path to our room. The room was clean and cool and comfortable. No internet access made the free Wi-Fi useless until Saturday AM. Showers were a completely random experience. No hot water for about the first 5-6 minutes Saturday morning, then numerous slugs of air from most of the faucets, AND then I got water warm enough to take a quick shower. My wife used it almost immediately after I did and she ran out of hot water. Sunday started out better, water much hotter much faster, but once again one quick shower was about all the hot water available. At check-out, no one asked how our stay was, or mentioned that there is problem with the infrastructure, or even asked which room we were checking out of. Not worth the cost and I will have think twice about the value of Marriott properties going forward.

10

Gordon

Jul 1, 2024

·

Stayed 1 night

We had a good river view and the room was spacious and complete. The stay was enjoyable. The only minor issue is that we could not check in until 3 pm.

10

terri

Aug 28, 2024

·

Stayed 2 nights

Great location Downtown, walk right across to the river and great views of the city. Great staff, clean and updated residence inn. Good hot breakfast. We will stay again.

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Service

Staff are frequently praised as friendly, helpful, and accommodating, including standout front-desk and breakfast teams. Several reviews, however, cite absent or rude front-desk service and slow responses.

Related guest reviews

8

Brandy

Aug 23, 2025

·

Stayed 2 nights

The property was great! Didn’t like that you have to pay for parking when you pay to stay. Most of the staff was amazing except at check out the lady was so rude.

6

Tony

Apr 14, 2025

·

Stayed 1 night

I waited about 10 minutes at the front desk to check in because no one was at the front desk. Another guest even commented "they" were always gone. I tried calling an operator but it still only rang the hotel front desk. The only rooms available were the suites this weekend. There was no hot water, only fluctuations between cold and tepid water.

10

Rita

Nov 3, 2025

·

Stayed 2 nights

Staff Room Breakfast Breakfast staff wonderful Check in staff very helpful

8

Teri

Dec 8, 2025

·

Stayed 1 night

Well-equipped studio, great staff, fairly decent breakfast.

10

Jordan

Mar 17, 2025

·

Stayed 2 nights

Tommy at the front desk demonatrated a true level of what it means to take pride in one's work. Tommy excels in effective communication by being able to quickly read people, anticipate their needs and offer what they are truly seeking as a guest in the Residence Inn. Tommy made our stay enjoyable simply from him just being his charismatic self. The breakfast was fantastic! The attached parking ramp created a sense of security for my vehicle and was well worth the $20/day. I will definitely stay here next time I'm back in DSM.

10

Robbin

Sep 12, 2025

·

Stayed 1 night

Perfect location to walk anywhere you needed. Front staff was extremely helpful. He let us check in early, even when we didn't ask to. We were just asking about how parking worked until we could check in. We loved the large patio area. And everything felt very safe. We will definitely stay here again for an Iowa Cubs game.

10

Jenny

Dec 29, 2025

·

Stayed 1 night

The staff was extremely helpful, courteous and kind. We slept well and it was a very convenient location. We had our little dog and he got along just great. We had some breakfast and it was really good!

10

Victoria Rose

Dec 14, 2024

·

Stayed 3 nights

I absolutely loved that the hotel was within walking distance to allot of things to do and places to eat! I enjoy watching trains pass and my room had a front row seat to all of the passing trains! Everything was great……. The only complaint I have is having to wait at least 15 minutes to check out due to the lady not being at the desk and not having a box to drop my room keys. I was worried that I would be late to catch my flight.

2

Marshayla

Oct 10, 2023

·

Stayed 1 night

The don’t desk was very rude

10

Natalie D

Jul 22, 2024

·

Stayed 2 nights

Arch at reception was so helpful and patient. I was traveling with my 87 year old father and Arch helped me to make sure he was in a safe and comfortable room. He really saved me and my mental health! Much appreciated!

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Location

Consistently praised downtown location within easy walking distance of restaurants, nightlife, river paths, and the ballpark, convenient for events. A few guests found the entrance or parking approach confusing.

Related guest reviews

10

Yoly

Jun 7, 2025

·

Stayed 1 night

Conveniently located by the baseball park

10

Tim

Oct 25, 2025

·

Stayed 2 nights

We were in town for the IMT marathon. For 4 years we stayed at a different hotel, but they were booked solid. So we picked this one instead. We are very glad we did. This hotel was much better and closer to the downtown areas we use. We will be staying here more in the future!

10

Katie

Oct 21, 2024

·

Stayed 2 nights

We picked this hotel since it was close to the marathon start/finish line. We’re coming back next June for the Ironman and staying for the same reason. The only downside was the pool was too chilly. Love the location though!

10

Fernando

Jun 13, 2023

·

Stayed 3 nights

Location is incredible.

8

Lynn

Jul 16, 2023

·

Stayed 1 night

Good location in downtown - can walk to many restaurants and it is next to a river walking path. Clean, can cook in room if you want since it had all basic necessities. Breakfast was nice had a lot of options including items that were gluten free.

10

Jacob

Sep 24, 2025

·

Stayed 1 night

Hard to beat this hotel for the location and cost. We've stayed here multiple times, and it's within walking distance to most of the nightlife. Clean, plenty of parking, and the rooms are big.

10

Robbin

Sep 12, 2025

·

Stayed 1 night

Perfect location to walk anywhere you needed. Front staff was extremely helpful. He let us check in early, even when we didn't ask to. We were just asking about how parking worked until we could check in. We loved the large patio area. And everything felt very safe. We will definitely stay here again for an Iowa Cubs game.

10

Kristy

Jun 21, 2025

·

Stayed 1 night

We came for the day and night. So convenient to walk to restaurants and bars and farmers market Loved that we didn’t have to drive anywhere.

10

Emily

Apr 2, 2023

·

Stayed 1 night

Great hotel with walking distance to restaurants, and entertainment venues.

10

Kristen

Jun 8, 2025

·

Stayed 1 night

I had a very nice stay with my little granddaughter. She loved everything about the room! The hotel was great walking access to lots of great night life and places to eat, as well as the Saturday downtown farmer's market.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised as hot, varied, and well stocked, with commendable breakfast staff. A minority mentioned more basic offerings at times.

Related guest reviews

10

Jamie

Oct 1, 2023

·

Stayed 2 nights

Great room, very clean, excelllent service and breakfast. Its an old building and there are some obvious repairs needed.

10

Rita

Nov 3, 2025

·

Stayed 2 nights

Staff Room Breakfast Breakfast staff wonderful Check in staff very helpful

10

kyla

Nov 24, 2025

·

Stayed 1 night

Clean room, quiet, excellent breakfast.

10

Jordan

Mar 17, 2025

·

Stayed 2 nights

Tommy at the front desk demonatrated a true level of what it means to take pride in one's work. Tommy excels in effective communication by being able to quickly read people, anticipate their needs and offer what they are truly seeking as a guest in the Residence Inn. Tommy made our stay enjoyable simply from him just being his charismatic self. The breakfast was fantastic! The attached parking ramp created a sense of security for my vehicle and was well worth the $20/day. I will definitely stay here next time I'm back in DSM.

10

Jeffrey

Mar 24, 2025

·

Stayed 3 nights

Awsome place to stay, quick walk in the sky walks to get to events and places to eat and shop. Parking ramp for the hotel making for an easy parking every time. Inside of hotel was great and awsome breakfast service.

2

Pier

Jul 21, 2024

·

Stayed 4 nights

The TV did not work and could not be fuxed, so we were moved to a construction floor. The swimming pool and spa were unavailable. The beautiful pastries on the site were actually muffins in plastic bags. "Sleeps 4" included a nice king bed and a pullout sofa with and extra thin mattress pad that came with a package of sheets. So really only a room for two. There were homeless people in the area, and two big blue dumpsters at the front door. All of this, plus $20 a day to park.

10

Rachael

Sep 15, 2023

·

Stayed 1 night

Great breakfast

10

Curt

Sep 8, 2024

·

Stayed 1 night

Good location. The layout of the building was somewhat confusing. Our room window faced a blank outside wall. Seemed to be doing a lot of updating and construction. Hallway carpets and elevator floors were dirty and stained. Bed was very comfortable and room was well appointed with a kitchen and bar area and clean. Wall light on bed wall was broken and shelf in bathroom was about to fall off along with the tp holder. Reported to front desk. Very good selection of options for breakfast.

8

Tanmai

Aug 4, 2024

·

Stayed 2 nights

Kitchen and other amenities were good. I wish I could have a late check out. Breakfast was great with healthy options.

10

Mike

May 10, 2025

·

Stayed 1 night

Very convenient and interesting hotel. Great for downtown access. Staff was courteous and friendly, and room was excellent. Excellent breakfast. Would definitely stay again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$116
February	$142
March	$115
April	$145
May	$162
June	$172
July	$176
August	$233
September	$140
October	$144
November	$112
December	$113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $187	10 $190	11 $178	12 $178
13 $149	14 $153	15 $165	16 $165	17 $162	18 $192	19 $202
20 $135	21 $147	22 $145	23 $172	24 $147	25 $153	26 $202
27 $143	28 $157	29 $158	30 $147

Su	Mo	Tu	We	Th	Fr	Sa
				1 $147	2 $221	3 $191
4 $145	5 $141	6 $141	7 $147	8 $147	9 $165	10 $165
11 $147	12 $157	13 $152	14 $147	15 $147	16 $165	17
18 $147	19 $147	20 $186	21 $171	22 $181	23 $216	24 $151
25 $137	26 $147	27 $147	28 $147	29 $129	30 $151	31 $151

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Residence Inn by Marriott Des Moines Downtown

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