I tried calling the property ahead of time to let them know we'd be in after 9pm. It went to voicemail and when nobody replied I found a different number online than the one Hotels.com had. It took me to an AI generated answering service that said we could arrive any time. When we got there the hotel was being remodelled and other than the 'open' sign being lit up and the foyer (which was locked with no buzzer) it looked completely abandoned. After knocking for five minutes, going to the Motel 6 next door and coming back the hotel staff came out from a back door behind the office. She couldn't get our reservation up because they switched systems a few nights before so I had to write down my reservation number and ID on a printed piece of paper. Then we followed her in a van out to the available rooms way in the back. The rooms were remodelled inside but not ready. Showers were barely warm and water was slow. TV's did not work, and the gaps under the door were unnerving. Plus the lot next door had some people partying to salsa till after midnight. The worst part though was the next day when I tried looking for ice. The entire rest of the hotel looks like a construction site, but there was a sign for ice in the breezeway. As I entered it smelled like a Cheech and Chong concert. One of the workers or a homeless man in a black hoodie was there smoking a joint and had his pants down to his ankles. No idea what he was doing, but we packed, left and we will never return
I tried calling the property ahead of time to let them know we'd be in after 9pm. It went to voicemail and when nobody replied I found a different number online than the one Hotels.com had. It took me to an AI generated answering service that said we could arrive any time. When we got there the hotel was being remodelled and other than the 'open' sign being lit up and the foyer (which was locked with no buzzer) it looked completely abandoned. After knocking for five minutes, going to the Motel 6 next door and coming back the hotel staff came out from a back door behind the office. She couldn't get our reservation up because they switched systems a few nights before so I had to write down my reservation number and ID on a printed piece of paper. Then we followed her in a van out to the available rooms way in the back. The rooms were remodelled inside but not ready. Showers were barely warm and water was slow. TV's did not work, and the gaps under the door were unnerving. Plus the lot next door had some people partying to salsa till after midnight. The worst part though was the next day when I tried looking for ice. The entire rest of the hotel looks like a construction site, but there was a sign for ice in the breezeway. As I entered it smelled like a Cheech and Chong concert. One of the workers or a homeless man in a black hoodie was there smoking a joint and had his pants down to his ankles. No idea what he was doing, but we packed, left and we will never return
