Hotel San Marco

We booked two nights with a check-in date of November 21, arriving at 10:00 PM. Unfortunately, we had to leave by 11:00 PM the same night—after only one hour—because the conditions at the property were completely unacceptable. The hotel was filled with intoxicated guests who were yelling, partying, and causing disturbances throughout the area near our assigned room. The pool area was extremely dirty and had an unpleasant odor, which clearly indicated poor maintenance. We did not feel safe or comfortable at any point. We raised these concerns with the motel staff, but they showed no care, no urgency, and no willingness to address the situation. Considering that the room rate was over ₱5,000, it is extremely disappointing that we were forced to vacate the property immediately for our own safety and well-being. We contacted Expedia right away to report what happened and are requesting a full refund due to the severe mismanagement and unsafe environment. This property is absolutely not recommended for anyone. The hotel management does not seem to understand how to operate within the hospitality industry. A hotel should be a place for rest, relaxation, leisure, and quality time with family—not a venue that allows uncontrolled noise, unsafe behavior, and unsupervised parties. Management needs to learn the true meaning of hospitality, guest safety, and professionalism, because based on our experience, these values are completely lacking at this establishment.

Stayed here for a conference enjoyed our time would stay again. Very helpful staff.

Hotel should have noise reduction from the function hall from 10pm onward

We booked two nights with a check-in date of November 21, arriving at 10:00 PM. Unfortunately, we had to leave by 11:00 PM the same night—after only one hour—because the conditions at the property were completely unacceptable. The hotel was filled with intoxicated guests who were yelling, partying, and causing disturbances throughout the area near our assigned room. The pool area was extremely dirty and had an unpleasant odor, which clearly indicated poor maintenance. We did not feel safe or comfortable at any point. We raised these concerns with the motel staff, but they showed no care, no urgency, and no willingness to address the situation. Considering that the room rate was over ₱5,000, it is extremely disappointing that we were forced to vacate the property immediately for our own safety and well-being. We contacted Expedia right away to report what happened and are requesting a full refund due to the severe mismanagement and unsafe environment. This property is absolutely not recommended for anyone. The hotel management does not seem to understand how to operate within the hospitality industry. A hotel should be a place for rest, relaxation, leisure, and quality time with family—not a venue that allows uncontrolled noise, unsafe behavior, and unsupervised parties. Management needs to learn the true meaning of hospitality, guest safety, and professionalism, because based on our experience, these values are completely lacking at this establishment.

Out dated and not clean. Bedding stained. Fixtures leaky and needs replacing. Breakfast items cold when they should be hot. Staff was very courteous and welcoming.

Pointed out unsanitary condions on dining are and it was ignored 7 hrs later. The place haa potential, bot unkept and dirty.

Excellent hotel stay. The front desk staff of Melody and Cesa were super helpful, professional, and made our check-in a breeze. The room was really really clean, comfortable, and quiet. The hot water in the shower made the room perfect for us. The breakfast buffet was also excellent with many choices of hot foods, fruits, and juices. The hotel is located near the malls, restaurants, and a wonderful bakery/cafe next door. We truly enjoyed our stay and highly recommend this hotel for anyone staying in General Santos.

The hotel room was very clean and comfortable. Ms. Melody at the front desk was amazing. The free breakfast was also very good and the restaurant staff were excellent. I highly recommend staying at Hotel San Marco. Quiet, clean, outstanding staff, and close to everything

I wish i could share pictures from this place. I hsve seen old deployed Army barracks that were more presentable and clean. Mold spot painted to cover up small areas seemingly with a spay paint can, holes in the walls, shower did not work. What a crap hotel. I am not sure who helped give this place a shining star rating but disgusting is the only way to describe it.

Property is run down. Had to call to have trash removed, then it took 1 and 1/2 hours to show up. Room was never cleaned. Buffet ha limited selection got a better meal at Jollibee; worth the cab ride. Water pressure next to none existent.

The room was super clean and comfortable. I really enjoyed the soft pillows. The front desk staff was amazing!!! They were super helpful and provided us with great information. Check-in and check-out was a breeze. We truly enjoyed the breakfast. Many options from which to choose.

Melody at the front desk was amazing!!! All of the staff were very friendly and helpful. The room was large, clean, and quiet. Breakfast buffet had many food choices with excellent juice.

The place was okay. WiFi is a little bit slow & cleanliness was fair.

Excellent place to stay in General Santos. The young lady at the front desk named Queenie was very professional and helpful. Check-in was a breeze. The room was very clean and comfortable. Strong wifi signal. The breakfast was really good with a variety of foods and served nice and hot. I highly recommend this hotel.

Staff were the best. Helpful and friendly. Laundry took 2 days to come back Shower flooded Internet wifi out frequently Not sure if the following is a complaint. I had to vacate a week early and didn't get a refund. Understandable but would have been nice.

The check in was super smooth and fast. Ms. Maki at the front desk was very professional and polite. The room was a good size with a large comfortable bed. The shower had hot water, which was a big plus for us. Breakfast was also very good with a nice variety of food choices. Best part is the location near shopping and restaurants. We will stay at this hotel in the future for sure. Overall excellent experience.

Great front desk staff, smooth check-in. Room was quiet and comfortable. Breakfast was very good.

I really liked the location and the peacefulness. By far the best part was the staff. The front desk employees handled the check-in and check-out very quickly and courteously. The restaurant staff were also excellent. The breakfast food tasted great, but everything was super cold. The hotel truly needs to invest in buying food warmers. It is a shame to have a beautifully cooked breakfast served cold. The room was spacious and very very clean. The refrigerator and coffee pot worked great. I always stay here when visiting GenSan, but hope they correct the breakfast issue.

The room was super clean and comfortable. I really enjoyed the soft pillows. The front desk staff was amazing!!! They were super helpful and provided us with great information. Check-in and check-out was a breeze. We truly enjoyed the breakfast. Many options from which to choose.

Melody at the front desk was amazing!!! All of the staff were very friendly and helpful. The room was large, clean, and quiet. Breakfast buffet had many food choices with excellent juice.

The photos online looked really great but in actual, it was an okay place to sleep. I felt uncomfortable sleeping on the bed. Not a soft one to lie down. But I still slept okay even my back hurts a little bit. At first, they gave us a room that the aircon was not cold. The television has no wifi. So we have to moved to another room that felt fine. They are doing what they're supposed to do to customers like us. The water bottles are limited everyday. Only one water bottle is given free for each person. The free breakfast was really really awesome 👌 👏! Delicious complete meal. Their corn soup tasted so great that I kept coming back! I liked their veggie dish, a Filipino ampalaya! Their customer service is awesome when we have to store our big luggages at their hotel and later come back to get them. We just don't want to bring those at the wedding event! They're friendly staff and full of patience. 😃

The place was okay. WiFi is a little bit slow & cleanliness was fair.

Hotel should have noise reduction from the function hall from 10pm onward

We booked two nights with a check-in date of November 21, arriving at 10:00 PM. Unfortunately, we had to leave by 11:00 PM the same night—after only one hour—because the conditions at the property were completely unacceptable. The hotel was filled with intoxicated guests who were yelling, partying, and causing disturbances throughout the area near our assigned room. The pool area was extremely dirty and had an unpleasant odor, which clearly indicated poor maintenance. We did not feel safe or comfortable at any point. We raised these concerns with the motel staff, but they showed no care, no urgency, and no willingness to address the situation. Considering that the room rate was over ₱5,000, it is extremely disappointing that we were forced to vacate the property immediately for our own safety and well-being. We contacted Expedia right away to report what happened and are requesting a full refund due to the severe mismanagement and unsafe environment. This property is absolutely not recommended for anyone. The hotel management does not seem to understand how to operate within the hospitality industry. A hotel should be a place for rest, relaxation, leisure, and quality time with family—not a venue that allows uncontrolled noise, unsafe behavior, and unsupervised parties. Management needs to learn the true meaning of hospitality, guest safety, and professionalism, because based on our experience, these values are completely lacking at this establishment.

Excellent place to stay in General Santos. The young lady at the front desk named Queenie was very professional and helpful. Check-in was a breeze. The room was very clean and comfortable. Strong wifi signal. The breakfast was really good with a variety of foods and served nice and hot. I highly recommend this hotel.

Room was warm when we checked in. Late response, I have to go downstairs to get an extra towel after I called to have an extra one. Broken lamp but replaced right away.

Great front desk staff, smooth check-in. Room was quiet and comfortable. Breakfast was very good.

The service staff are very friendly and accommodating. They deserved to be commended for their exemplary service particularly Sir Cyrill.

The woman at the front desk named Melody was super professional and courteous. She helped us a lot with information that we needed. The check-in was really smooth and fast. The room was very clean and comfortable. The breakfast was also very good. There was a variety of really goid foods to try. We really enjoyed our stay at Hotel San Marco.

Excellent hotel stay. The front desk staff of Melody and Cesa were super helpful, professional, and made our check-in a breeze. The room was really really clean, comfortable, and quiet. The hot water in the shower made the room perfect for us. The breakfast buffet was also excellent with many choices of hot foods, fruits, and juices. The hotel is located near the malls, restaurants, and a wonderful bakery/cafe next door. We truly enjoyed our stay and highly recommend this hotel for anyone staying in General Santos.

The young woman at the front desk, Melody, was extremely profesional, courteous, and helpful. She truly went out of her way to make us feel welcome. Because of her help, we will always choose Hotel San Marco when visiting GenSan

The room was super clean and comfortable. I really enjoyed the soft pillows. The front desk staff was amazing!!! They were super helpful and provided us with great information. Check-in and check-out was a breeze. We truly enjoyed the breakfast. Many options from which to choose.

Melody at the front desk was amazing!!! All of the staff were very friendly and helpful. The room was large, clean, and quiet. Breakfast buffet had many food choices with excellent juice.

Excellent hotel stay. The front desk staff of Melody and Cesa were super helpful, professional, and made our check-in a breeze. The room was really really clean, comfortable, and quiet. The hot water in the shower made the room perfect for us. The breakfast buffet was also excellent with many choices of hot foods, fruits, and juices. The hotel is located near the malls, restaurants, and a wonderful bakery/cafe next door. We truly enjoyed our stay and highly recommend this hotel for anyone staying in General Santos.

The hotel is super peaceful, clean, quiet, and near to everything. The front desk staff do an amazing job at handling all of your hotel needs. They are professional, courteous, and go out of their way to help you. Also, the woman that work at the breakfast also do an excellent job. I will certainly stay here again. Just an all around fantastic experience.

The check in was super smooth and fast. Ms. Maki at the front desk was very professional and polite. The room was a good size with a large comfortable bed. The shower had hot water, which was a big plus for us. Breakfast was also very good with a nice variety of food choices. Best part is the location near shopping and restaurants. We will stay at this hotel in the future for sure. Overall excellent experience.

The property is very historic and feels Old World. The breakfasts were very delicious and the Cafe next door had great coffees and baked goods. The staff was very professional and friendly. We enjoyed our stay!

I really liked the location and the peacefulness. By far the best part was the staff. The front desk employees handled the check-in and check-out very quickly and courteously. The restaurant staff were also excellent. The breakfast food tasted great, but everything was super cold. The hotel truly needs to invest in buying food warmers. It is a shame to have a beautifully cooked breakfast served cold. The room was spacious and very very clean. The refrigerator and coffee pot worked great. I always stay here when visiting GenSan, but hope they correct the breakfast issue.

Excellent hotel stay. The front desk staff of Melody and Cesa were super helpful, professional, and made our check-in a breeze. The room was really really clean, comfortable, and quiet. The hot water in the shower made the room perfect for us. The breakfast buffet was also excellent with many choices of hot foods, fruits, and juices. The hotel is located near the malls, restaurants, and a wonderful bakery/cafe next door. We truly enjoyed our stay and highly recommend this hotel for anyone staying in General Santos.

The hotel room was very clean and comfortable. Ms. Melody at the front desk was amazing. The free breakfast was also very good and the restaurant staff were excellent. I highly recommend staying at Hotel San Marco. Quiet, clean, outstanding staff, and close to everything

Das Bett war super das Personal sehr freundlich Shopingcenter ist zu fuss innert 5 min erreichbar Leider ist es nicht gut gepflegt aus der dusche kommen nur noch ein paar spritzer wasser. Aber im grossen und ganzen ok für general santos

Excellent hotel!!! Jin at the front desk was amazing. The room was comfortable, quiet, and super clean. However, no coffee or water in the room. This is fairly standard in all hotels. They used to have coffee, creamer, water bottles, and tooth brushes. So, if you want these things, you have to bring your own or run to the store. I think they are trying to save money, but it seems like a petty thing to cut out of the rooms. Breakfast was really good with many choices.

Excellent place to stay in General Santos. The young lady at the front desk named Queenie was very professional and helpful. Check-in was a breeze. The room was very clean and comfortable. Strong wifi signal. The breakfast was really good with a variety of foods and served nice and hot. I highly recommend this hotel.

Out dated and not clean. Bedding stained. Fixtures leaky and needs replacing. Breakfast items cold when they should be hot. Staff was very courteous and welcoming.

Great front desk staff, smooth check-in. Room was quiet and comfortable. Breakfast was very good.

Pointed out unsanitary condions on dining are and it was ignored 7 hrs later. The place haa potential, bot unkept and dirty.

I really liked the location and the peacefulness. By far the best part was the staff. The front desk employees handled the check-in and check-out very quickly and courteously. The restaurant staff were also excellent. The breakfast food tasted great, but everything was super cold. The hotel truly needs to invest in buying food warmers. It is a shame to have a beautifully cooked breakfast served cold. The room was spacious and very very clean. The refrigerator and coffee pot worked great. I always stay here when visiting GenSan, but hope they correct the breakfast issue.

Excellent hotel stay. The front desk staff of Melody and Cesa were super helpful, professional, and made our check-in a breeze. The room was really really clean, comfortable, and quiet. The hot water in the shower made the room perfect for us. The breakfast buffet was also excellent with many choices of hot foods, fruits, and juices. The hotel is located near the malls, restaurants, and a wonderful bakery/cafe next door. We truly enjoyed our stay and highly recommend this hotel for anyone staying in General Santos.

Property is run down. Had to call to have trash removed, then it took 1 and 1/2 hours to show up. Room was never cleaned. Buffet ha limited selection got a better meal at Jollibee; worth the cab ride. Water pressure next to none existent.

The room was super clean and comfortable. I really enjoyed the soft pillows. The front desk staff was amazing!!! They were super helpful and provided us with great information. Check-in and check-out was a breeze. We truly enjoyed the breakfast. Many options from which to choose.

Melody at the front desk was amazing!!! All of the staff were very friendly and helpful. The room was large, clean, and quiet. Breakfast buffet had many food choices with excellent juice.