Vidago Palace

Beautiful place with excellent staff. Wonderful park.

A repetir

My husband and I booked two rooms so we could each take calls and work in the evenings. When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable. Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery. We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology. For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable. Would not recommend.

Great experience from the moment we drove to the entrance. Very good service. Spectacular building, tasteful decor and beautiful surroundings. Incredible breakfast and amenities. The only few things that made me not give it 10/10 was the fact you have to pay 10€ to use the spa, which I can’t justify with a hotel of this price tag. Also, we wanted to be bougie and order room service but neither of the phones in the room was working so we had to go downstairs to order which kind of defeats the purpose. The only open fountain has very limited hours open.

It was great!