Is parking available at the hotel?

Parking is available nearby for a fee of approximately EUR 37.00 per day, located 328 feet away from the hotel. Limited on-site parking may also be available.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 7:30 AM to 11:00 AM and on weekends from 8:00 AM to noon for a fee of approximately EUR 22 per person.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:00 PM, and check-out is until 11:30 AM. Late check-out is available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of EUR 30 per vehicle (one-way, maximum occupancy 4). Guests must contact the hotel with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility may vary.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Madrid, just steps from Plaza de España - Princesa and within a 10-minute walk of the Royal Palace of Madrid. It is approximately 1.5 miles from the National Prado Museum and 1.7 miles from Plaza Mayor.

Does the hotel have a swimming pool?

The hotel features a rooftop plunge pool that is open seasonally. This pool is not suitable for swimming and access is available from 10:00 AM to 5:00 PM.

What are the hotel's policies regarding children?

Children are welcome at the hotel. Guests should note that the minimum age for children to stay for free is not specified, so it is advisable to check with the hotel directly for specific policies.

What are the policies for additional guests and cribs?

The hotel offers cribs for infants at a fee of EUR 20.00 per day. It is recommended to request a crib in advance, as availability may vary.

Dear Hotel Madrid - 4-Star Comfort

Average nightly price at Dear Hotel Madrid by month, last 12 months (USD)
Month	Average price
January	US$195
February	US$184
March	US$245
April	US$299
May	US$296
June	US$287
July	US$233
August	US$185
September	US$321
October	US$291
November	US$242
December	US$213

What guests think

Dear Hotel Madrid delivers a central Gran Vía base with a metro at the door and immediate access to theaters, shopping, and major sights, making it an easy, convenient choice for city explorers.

Reviews praise the helpful service and overall cleanliness, though some guests reported missed housekeeping, dust, or odors. Rooms are generally comfortable with good beds, strong showers, and views; however, sizes vary, lower floors may hear street noise, and occasional maintenance or seasonal air-conditioning limitations are mentioned. Facilities center on the scenic rooftop; the plunge pool is very small or closed in winter, in-room coffee/irons are limited, ice may cost extra, and breakfast with top-floor views can feel pricey or require reservations. Expect a central, lively stay with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop bar earns praise for views, with a very small plunge pool that can be closed or unheated in winter. Facilities otherwise feel limited: handy water stations, but in-room coffee/tea or irons are scarce and ice may incur a fee.

Related guest reviews

8

Brea

8 Sept 2025

·

Stayed 2 nights

Property is in a great location. Staff was great, we checked in late at night. Misleading about amenities like coffee and snacks (all in vending machines, not free.) No staff at the bar by the pool from 12:00-14:00 while we were visiting. We were placed in a room on the first floor and it was extremely noisy & bright being so close to the street.

6

John

3 Jun 2025

·

Stayed 6 nights

The staff and house keeping were excellent. It is centrally located so street noise is to expected. However it was excessive. Sirens through the night every ten to fifteen minutes all night long. Partying on the street with yelling and carrying on 70% of the time. Difficult to sleep through the night. I have never been in a hotel anywhere that you have to pay 10 euros for a bucket of ice for your drinks in the room. They did have a water distillery on every floor which was a positive. Metro at your doorstep was also a positive. The front desk staff were very attentive and helpful and they spoke English which is big positive. Rooftop pool was out of order which was a disappointment but the bar on the roof offered a nice panoramic city view but limited seating.

8

Didier

11 Oct 2025

·

Stayed 4 nights

Hotel central tres bien placé au pied du metro plaza de espana Tres bon déjeuner buffet avec tres belle vue au dernier étage Piscine tres petite Pas de corner disponible en chambre / cafe , thé non disponible Bien insonorisé

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8

Heribert

25 Aug 2025

·

Stayed 7 nights

Pretty good area, perfect breakfast, rooftop Pool, very friendly service

8

Ilona

13 Apr 2025

·

Stayed 3 nights

Auf jeder Etage stehen wasserspender ! Die Terrasse mit kleiner Bar ist traumhaft- Super Aussicht und fairer preis Wir bekamen ein Upgrade auf ein Zimmer mit Balkon. Das zimmer war sauber und geräumig. Würde wieder kommen

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10

Jennifer

31 Aug 2024

·

Stayed 3 nights

Good stay overall. Parking was difficult and off site and no where to leave luggage. Otherwise once inside, very comfortable

8

deepak

7 Dec 2022

·

Stayed 19,329 nights

Good hotel but I wish they had the pool heated in winter

10

Michael

13 May 2023

·

Stayed 5 nights

Roof top pool and view

10

Holly

14 Sept 2025

·

Stayed 4 nights

Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.

6

Lauren

28 Sept 2024

·

Stayed 8 nights

I chose this hotel for the rooftop views and pool and the views were spectacular! The location was also perfect, right beside a metro station and very close to another. Lots to see and do in the area on foot. Overall the hotel doesn’t have much to offer, a very small outdated lobby, very old washrooms for public use and no other communal areas. The room was nice and I had a good view but it wasn’t very clean. There was lots of dust and dirt around the room and it seemed it had been tidied but not properly cleaned.

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Cleanliness

Many guests found the hotel and rooms very clean, but several reported lapses such as missed housekeeping, dust, odors, or stained items. Overall cleanliness feels mixed.

Related guest reviews

10

Marisol

1 Aug 2022

·

Stayed 4 nights

Excelente ubicación, fácil de llegar caminando a los puntos turísticos, rodeado de restaurantes, habitaciones limpias y agradables.

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10

Stephen

1 Mar 2026

·

Stayed 3 nights

Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.

8

Alice

24 Jun 2024

·

Stayed 2 nights

Lovely clean hotel with very nice staff. Only a couple of down points: - only 1 lift was working our entire stay which meant some long wait times as hotel was fully booked (they did however have engineers working on it) - the rooms could be better sound proofed (quite noisy from the street etc - we were on 6th floor) - the shelving in the bathroom opposite the toilet is a bit of a hazard if your tall - was lovely having the plunge pool and bar area but they are very limited for space around it (not sunbed just cushioned chairs etc)

10

LEAO

4 Nov 2025

·

Stayed 4 nights

Excelente localização com quartos limpos e confortáveis. Café da manhã muito bem servido.

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8

Patricia

31 May 2024

·

Stayed 2 nights

This is a wonderfully central hotel and very walkable to many sites. The staff were so helpful and very friendly. Beautiful (but small) rooftop bar/pool area- not much seating but the delicious mojitos made up for it :) Our room was fairly clean except a few boogers on the wall and one on the blanket that we noticed as we were leaving. There was also a rotten apple underneath the shelving that I could see from the other side of the room. So housekeeping could do a slightly better job but overall it was clean. The hotel was able to hold our bags for us until our room was ready and got a whatsapp message when it was ready, slightly earlier than check-in. Would stay here again!

6

FRANCISCO MANUEL

5 Mar 2024

·

Stayed 1 night

Mal olor al entrar y limpieza regular.

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2

Alistair

18 Feb 2026

·

Stayed 4 nights

Missed to clean room two times under visit, one staff memeber shouted and threatened me, apart from that good location and some staff that tried to make the stay pleasent

6

Monica

28 Sept 2025

·

Stayed 1 night

The hotel is in a safe, convenient location — great for shopping, public transportation, and walking around the city. However, the room was disappointing: the bed was uncomfortable, there was noticeable dust throughout (including on the eucalyptus plant), and the bathroom had an unpleasant smell upon arrival with stains on the shower floor and walls. Breakfast was also underwhelming, with limited options and overly oily fried eggs despite the staff’s friendly service. On a positive note, the gifts provided (tote bag, sandals, and wine) were a thoughtful and rare touch that we truly appreciated.

10

Emily

10 Sept 2023

·

Stayed 3 nights

Great location for tourists! The hotel was extremely clean, and had a great rooftop!

10

Christopher

17 Nov 2025

·

Stayed 3 nights

Really super helpful and friendly staff, really nice rooms and super clean.

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Rooms

Rooms are modern and comfortable with good beds, strong showers, and views; higher floors can be quiet. Sizes vary, some face street noise, and guests noted occasional maintenance or seasonal climate-control issues.

Related guest reviews

10

Cindy

27 Apr 2025

·

Stayed 1 night

Loved the suite on the 12th floor! Beautiful and spacious. Super friendly and helpful staff at the front desk.

10

Stephen

1 Mar 2026

·

Stayed 3 nights

Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.

8

Melanie

20 Sept 2024

·

Stayed 2 nights

Would give it 5 stars but the bathroom door stuck (had to slam to close) and there was an odd smell in the bathroom when we first arrived.

8

David

14 Jul 2023

·

Good location. Bathroom was spacious. Room soundproofing could use work - you could hear neighbors.

10

Sylvie

29 Aug 2024

·

Stayed 3 nights

I was traveling with teenage boys. This was the perfect location, in the heart of the theatre district with tons of shopping and restaurants, just outside the metro station, and walking distance to lots of sites. Despite being in a busy area the room was completely quiet with the window closed. The room was lovely, shower was excellent, the staff friendly and helpful. The rooftop pool is exactly what the picture shows and not an inch more, it is small and when we tried to go it was too crowded to join. Other than that it was an excellent place to stay and I’d return if going to Madrid again.

6

Monica

28 Sept 2025

·

Stayed 1 night

The hotel is in a safe, convenient location — great for shopping, public transportation, and walking around the city. However, the room was disappointing: the bed was uncomfortable, there was noticeable dust throughout (including on the eucalyptus plant), and the bathroom had an unpleasant smell upon arrival with stains on the shower floor and walls. Breakfast was also underwhelming, with limited options and overly oily fried eggs despite the staff’s friendly service. On a positive note, the gifts provided (tote bag, sandals, and wine) were a thoughtful and rare touch that we truly appreciated.

10

Sarah

9 Jul 2023

·

Stayed 2 nights

We enjoyed a quick two night stay at Dear Hotel Madrid in a standard room with a terrace on the 7th floor. Room was small but well equipped, view was great and windows were very soundproofed. A/C worked well & mattress was comfortable. Only two king sized pillows on bed, fyi, for those who like multiple pillows (they’ll send up extras if asked). Terrace was a little small & terrifying so we didn’t sit out there but instead enjoyed looking out with the door open. Hotel itself is located in a busy area but easily walkable to the palace/Temple of Debod/theaters/tons of restaurants. Hotel carpet looking a little worn and lobby very no-frills, but we didn’t mind that. Rooftop bar was small but nice, as was fun rooftop plunge pool. Reception extremely friendly and helpful with setting up airport transfers, restaurant recommendations, and sending up an extra pillow to the room.

10

Céline

19 Nov 2025

·

Stayed 2 nights

Très bon séjour et bon accueil, la chambre était spacieuse et agréable. Seulement petit bémol sur les rideaux et le bruit. J’étais au premier étage côté gran via, malgré du double vitrage c’est tout de même un peu bruyant mais surtout les rideaux laissent passer la lumière et donc difficile de dormir.

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8

Ulrike

6 Nov 2024

·

Stayed 4 nights

Das Hotel hatte keine funkitionierende Klimaanlage. Das Fenster konnte man nicht auflassen, das es sehr zentral in der Stadt lag und der Lärmpegel sehr sehr hoch war. Dadurch hatte man keine frische Luft im Zimmer.

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6

Carol

14 Mar 2025

·

Stayed 2 nights

The hotel did not disclose that there was no air conditioning during the winter months. The room was very hot and uncomfortable causing it very difficult to sleep. My room was located off the street and it was nosy. I did like the watering station.

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Service

Service is widely described as friendly, helpful, and welcoming across front desk and breakfast teams. A few guests experienced colder reception or rude interactions, so responsiveness can vary.

Related guest reviews

10

Stephen

1 Mar 2026

·

Stayed 3 nights

Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.

10

Graham

26 Aug 2025

·

Stayed 3 nights

Exceptional hotel. Staff were so friendly and helpful. Room was first class. Literally a few steps from metro entrance. Breakfast was very good with plenty of choice. Rooftop bar was added bonus.

10

Karianne

31 Jul 2024

·

Stayed 2 nights

The hotel was great! Reception wasn’t the best. But made up for at the breakfast restaurant, all the best were superstars there. Would maybe be back, but definitely need a more friendly reception staff.

2

Alistair

18 Feb 2026

·

Stayed 4 nights

Missed to clean room two times under visit, one staff memeber shouted and threatened me, apart from that good location and some staff that tried to make the stay pleasent

8

ISABEL

24 Jun 2025

·

Stayed 3 nights

Localização ótima, confortável, agradável em todos os sentidos. Só precisam ser mais solícitos, pois precisávamos de um lugar para congelar uma bolsa térmica para manter medicamento refrigerado quando fossemos fazer o checkout, disseram que não tinham e não tentaram ao menos nos orientar onde conseguiríamos algo para sanar o problema, sabendo da dificuldade de estarmos em outro país outra língua.

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10

Conner

30 Nov 2025

·

Stayed 2 nights

Elena at the front desk was amazing, everyone was incredibly hospitable. Hotel was in the perfect location, right next to the metro and nearly everything we wanted to see was walkable. The downstairs area was incredibly helpful for us to decompress, change, and go about our day before our 3:00pm check-in. I would stay here again in a heartbeat.

6

Denticart

27 Jun 2025

·

Stayed 3 nights

Cute and fun hôtel. It’s right in the center which makes it easy to commute. The staff were very Nice and accommodating. Some of the things I had issues with are 1. I think they allow people to smoke in the rooms and there’s a cigarette stench left over. 2.The hallway smelled like a bad men’s purfume. The scent was way too strong, felt nauseous every time I walked out. 3. To grab breakfast and dinner, a reservation must be made, which is not ideal if you decide to change plans. I also didn’t like that they didn’t have a proper lounge area so I can work. They have a rooftop bar, but you can’t order drinks and bill it to the room. Needed to walk with a credit card at all times. The bar tender was also a bit rude. But overall, it’s a nice place.

10

Leon Frazier

27 Sept 2023

·

Stayed 5 nights

Staff was amazing. My wife and I celebrated our 13th wedding anniversary in Spain. Dear Hotel was a great choice. Very friendly people and they even gave us a list of dining options!

10

Rafael

26 Mar 2025

·

Stayed 4 nights

The manager Sofía was awesome

6

Miguel Angel Fernandez

18 Mar 2022

·

Stayed 3 nights

Muy buena ubicación y muy limpio todo, lo que no me ha gustado mucho son las personas de recepción

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AI-generated summary based on recent guest reviews

Location

Exceptionally central on Gran Vía with a metro stop at the door, making most sights walkable. Some street noise is reported on lower floors or rooms facing the avenue.

Related guest reviews

10

Roxana

11 Jan 2024

·

Stayed 3 nights

Location,location, location! You don't need the RIU, when you have Dear Hotel!

10

Stephen

1 Mar 2026

·

Stayed 3 nights

Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.

10

Rochelle

3 Aug 2023

·

Stayed 2 nights

Great location

10

Norman David

1 Jul 2024

·

Stayed 3 nights

Got the metro from the airport 28 mins it took. Used the Grand Via exit at Plazza de España we were right at the front door of the hotel .

10

Josué

25 Oct 2023

·

Stayed 3 nights

Great Location!

10

Peining

10 Apr 2023

·

Stayed 7 nights

Perfect location for a friends’ retreat. We are four high school friends and luckily we found a conjoined two rooms to fit out needs. And.. it is 10 min walk to the palace, plaza mayor, and the shopping destinations off Gran Via. Metro stops for theee lines, 2,3, and 10 right outside of the hotel door. Very nice stay for us

10

Shane

29 Sept 2025

·

Stayed 2 nights

Walking distance to tourist spots and train station

8

Barbara

5 Oct 2025

·

Stayed 3 nights

Das Hotel ist super zentral gelegen, ideal für ein Kurztrip.

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10

Gabriel

24 Nov 2025

·

Stayed 1 night

Rent, bra service och perfekt läge

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10

Holly

14 Sept 2025

·

Stayed 4 nights

Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.

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Dining

Breakfast is often praised for quality and the top-floor views. Downsides include required time slots or late start times, limited variety for some, and pricing some found high.

Related guest reviews

10

Jessica

19 Oct 2024

·

Stayed 3 nights

Excellent location. Everything walking distance. Wonderful breakfast/rooftop. Rooms are lovely and modern.

10

Caroline

25 May 2024

·

Stayed 4 nights

Lovely hotel with good access to tourist places. Excellent breakfast and very comfortable bed

8

Ismael

12 Nov 2023

·

Stayed 3 nights

Hotel is in a very good location, walkable distance from interesting places. Hotel needs some maintenance, replace carpets, etc. Breakfast is good, however the area is small compared with hotel size and you need to reserve a time. Front desk Adrian and Paula were very helpful. Raul and the guys at restaurant were also very polite and attentive.

6

Danielle

30 Nov 2025

·

Stayed 2 nights

I booked this hotel for the airport shuttle service. It said to mention this so it could be scheduled. When I checked in (Friday) I mentioned needing the airport shuttle on Monday morning. I was told they could help me schedule a taxi. No shuttle. Phone in the room didn’t work so I had to go to the lobby to make a request. Coffee was only instant. Breakfast didn’t start until after 8am so we were unable to use the breakfast we added to our 2nd night. Rooms were fine but shower amenities did not fit in the holders and could not be used. A weird side table blocked the fridge and needed to be moved to access it. Without the airport shuttle I would definitely wouldn’t stay there again.

10

Anna Elisabeth

6 Jun 2023

·

Stayed 3 nights

Excellent family room. Lovely roof top bar. Great breakfast. Easy location to walk and get around.

10

Britt hege

14 Nov 2025

·

Stayed 2 nights

Very good breakfast with the best views and very sweet women serving us

6

Martin

21 Jun 2022

·

Stayed 3 nights

Sentralt hotell. 14 etasjer, kun to heiser som fører til mye kø i heisen. Takterasse, fin utsikt. Smalt, burde vært forbeholdt hotellets gjester. Frokosten var ikke spesielt god, men dyr.. Ca 25 Euro per pers per dag...Spiste i toppetasjen så fin utsikt....som også kanskje er det du betaler for

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10

Gail

22 Oct 2025

·

Stayed 2 nights

The selection could have had more variety.

10

Holly

14 Sept 2025

·

Stayed 4 nights

Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.

10

Nakis

14 Sept 2025

·

Stayed 6 nights

Loved the roof top restaurant and pool and the views. Restaurant staff at breakfast were great.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $225	9 $502	10 $1,003
11	12 $242	13 $312	14 $323	15 $314	16 $353	17 $698
18 $226	19 $249	20 $278	21 $259	22 $587	23 $1,105	24 $1,089
25	26 $452	27 $295	28 $248	29 $280	30 $302	31 $314

Su	Mo	Tu	We	Th	Fr	Sa
1 $186	2 $178	3 $303	4 $197	5 $243	6 $307	7 $393
8 $255	9 $190	10 $200	11 $204	12 $204	13 $273	14 $287
15 $193	16 $204	17 $204	18 $204	19 $204	20 $259	21 $275
22 $197	23 $209	24 $237	25 $222	26 $220	27 $278	28 $284
29 $180	30 $184

Dear Hotel Madrid

Prices for Dear Hotel Madrid

Monthly average prices

About this property

Location

Room options

Deluxe Room, City View

Premium Room, City View (High Floor)

Deluxe Room with Terrace

Deluxe Triple Room, City View

Family Room, 2 Bedrooms, Connecting Rooms, City View

Luxury Suite, City View (High Floor)

Guest reviews of Dear Hotel Madrid

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Dear Hotel Madrid

Prices for upcoming dates