Dear Hotel Madrid
US$289
/ night
Avg. for September
Select dates to see prices and availability
US$289
/ night
Avg. for September
Monthly average prices
Nightly prices at Dear Hotel Madrid average US$182 in the cheapest month (August) and US$299 in the most expensive month (April), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$195 |
| February | US$184 |
| March | US$245 |
| April | US$299 |
| May | US$296 |
| June | US$287 |
| July | US$233 |
| August | US$182 |
| September | US$289 |
| October | US$291 |
| November | US$242 |
| December | US$213 |
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Sept · US$289
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Most expensive: April (~US$299)
Cheapest: August (~US$182)
About this property
Don't miss out on recreational opportunities including an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breez...
Amenities
Don't miss out on recreational opportunities including an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business amenities
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Dining
Enjoy international cuisine at Nice To Meet You, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Buffet breakfasts are served on weekdays from 7:30 AM to 11:00 AM and on weekends from 8:00 AM to noon for a fee.
Rooms
Make yourself at home in one of the 162 guestrooms featuring minibars and Smart televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Location
Dear Hotel Madrid is centrally located in Madrid, a 1-minute walk from Plaza de España and 12 minutes by foot from Puerta del Sol. This boutique hotel is 1.3 mi (2.1 km) from El Retiro Park and 1.3 mi (2.2 km) from Royal Palace of Madrid.
What's nearby
Gran Via(0.1 Miles)
Plaza de España(0.1 Miles)
Calle de la Princesa(0.1 Miles)
Lope de Vega Theatre(0.2 Miles)
Sabatini Gardens(0.2 Miles)
Teatro La Strada Gran Via(0.2 Miles)
Preciados Street(0.4 Miles)
Plaza de Callao(0.4 Miles)
Plaza de Oriente(0.4 Miles)
Temple of Debod(0.4 Miles)
Royal Theatre(0.4 Miles)
Comillas Pontifical University(0.5 Miles)
Príncipe Pío Shopping Center(0.6 Miles)
El Oso y el Madrono(0.6 Miles)
Almudena Cathedral(0.6 Miles)
The preferred airport for Dear Hotel Madrid is Adolfo Suarez Madrid-Barajas Airport (MAD)(10.3 Miles)
Parking
Restaurant
Swimming pool
Room service
Tour desk
Dry cleaning
Location
Gran Via, 80, Conde Duque, Madrid, Community of Madrid, Spain
Gran Via (0.1 Miles)
Plaza de España (0.1 Miles)
Calle de la Princesa (0.1 Miles)
Lope de Vega Theatre (0.2 Miles)
Sabatini Gardens (0.2 Miles)
Teatro La Strada Gran Via (0.2 Miles)
Guest reviews
8.7
Fabulous
Based on 6,448 verified reviews
Who stays here?
Business
10%
Couple
51%
Family
20%
Group
13%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Dear Hotel Madrid delivers a central Gran Vía base with a metro at the door and immediate access to theaters, shopping, and major sights, making it an easy, convenient choice for city explorers.
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What guests think
Dear Hotel Madrid delivers a central Gran Vía base with a metro at the door and immediate access to theaters, shopping, and major sights, making it an easy, convenient choice for city explorers.
Reviews praise the helpful service and overall cleanliness, though some guests reported missed housekeeping, dust, or odors. Rooms are generally comfortable with good beds, strong showers, and views; however, sizes vary, lower floors may hear street noise, and occasional maintenance or seasonal air-conditioning limitations are mentioned. Facilities center on the scenic rooftop; the plunge pool is very small or closed in winter, in-room coffee/irons are limited, ice may cost extra, and breakfast with top-floor views can feel pricey or require reservations. Expect a central, lively stay with a few trade-offs.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop bar earns praise for views, with a very small plunge pool that can be closed or unheated in winter. Facilities otherwise feel limited: handy water stations, but in-room coffee/tea or irons are scarce and ice may incur a fee.
Related guest reviews
8
Brea
8 Sept 2025
·
Stayed 2 nights
Property is in a great location. Staff was great, we checked in late at night. Misleading about amenities like coffee and snacks (all in vending machines, not free.) No staff at the bar by the pool from 12:00-14:00 while we were visiting. We were placed in a room on the first floor and it was extremely noisy & bright being so close to the street.
Property is in a great location. Staff was great, we checked in late at night. Misleading about amenities like coffee and snacks (all in vending machines, not free.) No staff at the bar by the pool from 12:00-14:00 while we were visiting. We were placed in a room on the first floor and it was extremely noisy & bright being so close to the street.
6
John
3 Jun 2025
·
Stayed 6 nights
The staff and house keeping were excellent. It is centrally located so street noise is to expected. However it was excessive. Sirens through the night every ten to fifteen minutes all night long. Partying on the street with yelling and carrying on 70% of the time. Difficult to sleep through the night. I have never been in a hotel anywhere that you have to pay 10 euros for a bucket of ice for your drinks in the room. They did have a water distillery on every floor which was a positive. Metro at your doorstep was also a positive. The front desk staff were very attentive and helpful and they spoke English which is big positive. Rooftop pool was out of order which was a disappointment but the bar on the roof offered a nice panoramic city view but limited seating.
The staff and house keeping were excellent. It is centrally located so street noise is to expected. However it was excessive. Sirens through the night every ten to fifteen minutes all night long. Partying on the street with yelling and carrying on 70% of the time. Difficult to sleep through the night. I have never been in a hotel anywhere that you have to pay 10 euros for a bucket of ice for your drinks in the room. They did have a water distillery on every floor which was a positive. Metro at your doorstep was also a positive. The front desk staff were very attentive and helpful and they spoke English which is big positive. Rooftop pool was out of order which was a disappointment but the bar on the roof offered a nice panoramic city view but limited seating.
8
Didier
11 Oct 2025
·
Stayed 4 nights
Hotel central tres bien placé au pied du metro plaza de espana Tres bon déjeuner buffet avec tres belle vue au dernier étage Piscine tres petite Pas de corner disponible en chambre / cafe , thé non disponible Bien insonorisé
Hotel central tres bien placé au pied du metro plaza de espana Tres bon déjeuner buffet avec tres belle vue au dernier étage Piscine tres petite Pas de corner disponible en chambre / cafe , thé non disponible Bien insonorisé
8
Heribert
25 Aug 2025
·
Stayed 7 nights
Pretty good area, perfect breakfast, rooftop Pool, very friendly service
Pretty good area, perfect breakfast, rooftop Pool, very friendly service
8
Ilona
13 Apr 2025
·
Stayed 3 nights
Auf jeder Etage stehen wasserspender ! Die Terrasse mit kleiner Bar ist traumhaft- Super Aussicht und fairer preis Wir bekamen ein Upgrade auf ein Zimmer mit Balkon. Das zimmer war sauber und geräumig. Würde wieder kommen
Auf jeder Etage stehen wasserspender ! Die Terrasse mit kleiner Bar ist traumhaft- Super Aussicht und fairer preis Wir bekamen ein Upgrade auf ein Zimmer mit Balkon. Das zimmer war sauber und geräumig. Würde wieder kommen
10
Jennifer
31 Aug 2024
·
Stayed 3 nights
Good stay overall. Parking was difficult and off site and no where to leave luggage. Otherwise once inside, very comfortable
Good stay overall. Parking was difficult and off site and no where to leave luggage. Otherwise once inside, very comfortable
8
deepak
7 Dec 2022
·
Stayed 19,329 nights
Good hotel but I wish they had the pool heated in winter
Good hotel but I wish they had the pool heated in winter
10
Michael
13 May 2023
·
Stayed 5 nights
Roof top pool and view
Roof top pool and view
10
Holly
14 Sept 2025
·
Stayed 4 nights
Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.
Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.
6
Lauren
28 Sept 2024
·
Stayed 8 nights
I chose this hotel for the rooftop views and pool and the views were spectacular! The location was also perfect, right beside a metro station and very close to another. Lots to see and do in the area on foot. Overall the hotel doesn’t have much to offer, a very small outdated lobby, very old washrooms for public use and no other communal areas. The room was nice and I had a good view but it wasn’t very clean. There was lots of dust and dirt around the room and it seemed it had been tidied but not properly cleaned.
I chose this hotel for the rooftop views and pool and the views were spectacular! The location was also perfect, right beside a metro station and very close to another. Lots to see and do in the area on foot. Overall the hotel doesn’t have much to offer, a very small outdated lobby, very old washrooms for public use and no other communal areas. The room was nice and I had a good view but it wasn’t very clean. There was lots of dust and dirt around the room and it seemed it had been tidied but not properly cleaned.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found the hotel and rooms very clean, but several reported lapses such as missed housekeeping, dust, odors, or stained items. Overall cleanliness feels mixed.
Related guest reviews
10
Marisol
1 Aug 2022
·
Stayed 4 nights
Excelente ubicación, fácil de llegar caminando a los puntos turísticos, rodeado de restaurantes, habitaciones limpias y agradables.
Excelente ubicación, fácil de llegar caminando a los puntos turísticos, rodeado de restaurantes, habitaciones limpias y agradables.
10
Stephen
1 Mar 2026
·
Stayed 3 nights
Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.
Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.
8
Alice
24 Jun 2024
·
Stayed 2 nights
Lovely clean hotel with very nice staff. Only a couple of down points: - only 1 lift was working our entire stay which meant some long wait times as hotel was fully booked (they did however have engineers working on it) - the rooms could be better sound proofed (quite noisy from the street etc - we were on 6th floor) - the shelving in the bathroom opposite the toilet is a bit of a hazard if your tall - was lovely having the plunge pool and bar area but they are very limited for space around it (not sunbed just cushioned chairs etc)
Lovely clean hotel with very nice staff. Only a couple of down points: - only 1 lift was working our entire stay which meant some long wait times as hotel was fully booked (they did however have engineers working on it) - the rooms could be better sound proofed (quite noisy from the street etc - we were on 6th floor) - the shelving in the bathroom opposite the toilet is a bit of a hazard if your tall - was lovely having the plunge pool and bar area but they are very limited for space around it (not sunbed just cushioned chairs etc)
10
LEAO
4 Nov 2025
·
Stayed 4 nights
Excelente localização com quartos limpos e confortáveis. Café da manhã muito bem servido.
Excelente localização com quartos limpos e confortáveis. Café da manhã muito bem servido.
8
Patricia
31 May 2024
·
Stayed 2 nights
This is a wonderfully central hotel and very walkable to many sites. The staff were so helpful and very friendly. Beautiful (but small) rooftop bar/pool area- not much seating but the delicious mojitos made up for it :) Our room was fairly clean except a few boogers on the wall and one on the blanket that we noticed as we were leaving. There was also a rotten apple underneath the shelving that I could see from the other side of the room. So housekeeping could do a slightly better job but overall it was clean. The hotel was able to hold our bags for us until our room was ready and got a whatsapp message when it was ready, slightly earlier than check-in. Would stay here again!
This is a wonderfully central hotel and very walkable to many sites. The staff were so helpful and very friendly. Beautiful (but small) rooftop bar/pool area- not much seating but the delicious mojitos made up for it :) Our room was fairly clean except a few boogers on the wall and one on the blanket that we noticed as we were leaving. There was also a rotten apple underneath the shelving that I could see from the other side of the room. So housekeeping could do a slightly better job but overall it was clean. The hotel was able to hold our bags for us until our room was ready and got a whatsapp message when it was ready, slightly earlier than check-in. Would stay here again!
6
FRANCISCO MANUEL
5 Mar 2024
·
Stayed 1 night
Mal olor al entrar y limpieza regular.
Mal olor al entrar y limpieza regular.
2
Alistair
18 Feb 2026
·
Stayed 4 nights
Missed to clean room two times under visit, one staff memeber shouted and threatened me, apart from that good location and some staff that tried to make the stay pleasent
Missed to clean room two times under visit, one staff memeber shouted and threatened me, apart from that good location and some staff that tried to make the stay pleasent
6
Monica
28 Sept 2025
·
Stayed 1 night
The hotel is in a safe, convenient location — great for shopping, public transportation, and walking around the city. However, the room was disappointing: the bed was uncomfortable, there was noticeable dust throughout (including on the eucalyptus plant), and the bathroom had an unpleasant smell upon arrival with stains on the shower floor and walls. Breakfast was also underwhelming, with limited options and overly oily fried eggs despite the staff’s friendly service. On a positive note, the gifts provided (tote bag, sandals, and wine) were a thoughtful and rare touch that we truly appreciated.
The hotel is in a safe, convenient location — great for shopping, public transportation, and walking around the city. However, the room was disappointing: the bed was uncomfortable, there was noticeable dust throughout (including on the eucalyptus plant), and the bathroom had an unpleasant smell upon arrival with stains on the shower floor and walls. Breakfast was also underwhelming, with limited options and overly oily fried eggs despite the staff’s friendly service. On a positive note, the gifts provided (tote bag, sandals, and wine) were a thoughtful and rare touch that we truly appreciated.
10
Emily
10 Sept 2023
·
Stayed 3 nights
Great location for tourists! The hotel was extremely clean, and had a great rooftop!
Great location for tourists! The hotel was extremely clean, and had a great rooftop!
10
Christopher
17 Nov 2025
·
Stayed 3 nights
Really super helpful and friendly staff, really nice rooms and super clean.
Really super helpful and friendly staff, really nice rooms and super clean.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and comfortable with good beds, strong showers, and views; higher floors can be quiet. Sizes vary, some face street noise, and guests noted occasional maintenance or seasonal climate-control issues.
Related guest reviews
10
Cindy
27 Apr 2025
·
Stayed 1 night
Loved the suite on the 12th floor! Beautiful and spacious. Super friendly and helpful staff at the front desk.
Loved the suite on the 12th floor! Beautiful and spacious. Super friendly and helpful staff at the front desk.
10
Stephen
1 Mar 2026
·
Stayed 3 nights
Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.
Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.
8
Melanie
20 Sept 2024
·
Stayed 2 nights
Would give it 5 stars but the bathroom door stuck (had to slam to close) and there was an odd smell in the bathroom when we first arrived.
Would give it 5 stars but the bathroom door stuck (had to slam to close) and there was an odd smell in the bathroom when we first arrived.
8
David
14 Jul 2023
·
Good location. Bathroom was spacious. Room soundproofing could use work - you could hear neighbors.
Good location. Bathroom was spacious. Room soundproofing could use work - you could hear neighbors.
10
Sylvie
29 Aug 2024
·
Stayed 3 nights
I was traveling with teenage boys. This was the perfect location, in the heart of the theatre district with tons of shopping and restaurants, just outside the metro station, and walking distance to lots of sites. Despite being in a busy area the room was completely quiet with the window closed. The room was lovely, shower was excellent, the staff friendly and helpful. The rooftop pool is exactly what the picture shows and not an inch more, it is small and when we tried to go it was too crowded to join. Other than that it was an excellent place to stay and I’d return if going to Madrid again.
I was traveling with teenage boys. This was the perfect location, in the heart of the theatre district with tons of shopping and restaurants, just outside the metro station, and walking distance to lots of sites. Despite being in a busy area the room was completely quiet with the window closed. The room was lovely, shower was excellent, the staff friendly and helpful. The rooftop pool is exactly what the picture shows and not an inch more, it is small and when we tried to go it was too crowded to join. Other than that it was an excellent place to stay and I’d return if going to Madrid again.
6
Monica
28 Sept 2025
·
Stayed 1 night
The hotel is in a safe, convenient location — great for shopping, public transportation, and walking around the city. However, the room was disappointing: the bed was uncomfortable, there was noticeable dust throughout (including on the eucalyptus plant), and the bathroom had an unpleasant smell upon arrival with stains on the shower floor and walls. Breakfast was also underwhelming, with limited options and overly oily fried eggs despite the staff’s friendly service. On a positive note, the gifts provided (tote bag, sandals, and wine) were a thoughtful and rare touch that we truly appreciated.
The hotel is in a safe, convenient location — great for shopping, public transportation, and walking around the city. However, the room was disappointing: the bed was uncomfortable, there was noticeable dust throughout (including on the eucalyptus plant), and the bathroom had an unpleasant smell upon arrival with stains on the shower floor and walls. Breakfast was also underwhelming, with limited options and overly oily fried eggs despite the staff’s friendly service. On a positive note, the gifts provided (tote bag, sandals, and wine) were a thoughtful and rare touch that we truly appreciated.
10
Sarah
9 Jul 2023
·
Stayed 2 nights
We enjoyed a quick two night stay at Dear Hotel Madrid in a standard room with a terrace on the 7th floor. Room was small but well equipped, view was great and windows were very soundproofed. A/C worked well & mattress was comfortable. Only two king sized pillows on bed, fyi, for those who like multiple pillows (they’ll send up extras if asked). Terrace was a little small & terrifying so we didn’t sit out there but instead enjoyed looking out with the door open. Hotel itself is located in a busy area but easily walkable to the palace/Temple of Debod/theaters/tons of restaurants. Hotel carpet looking a little worn and lobby very no-frills, but we didn’t mind that. Rooftop bar was small but nice, as was fun rooftop plunge pool. Reception extremely friendly and helpful with setting up airport transfers, restaurant recommendations, and sending up an extra pillow to the room.
We enjoyed a quick two night stay at Dear Hotel Madrid in a standard room with a terrace on the 7th floor. Room was small but well equipped, view was great and windows were very soundproofed. A/C worked well & mattress was comfortable. Only two king sized pillows on bed, fyi, for those who like multiple pillows (they’ll send up extras if asked). Terrace was a little small & terrifying so we didn’t sit out there but instead enjoyed looking out with the door open. Hotel itself is located in a busy area but easily walkable to the palace/Temple of Debod/theaters/tons of restaurants. Hotel carpet looking a little worn and lobby very no-frills, but we didn’t mind that. Rooftop bar was small but nice, as was fun rooftop plunge pool. Reception extremely friendly and helpful with setting up airport transfers, restaurant recommendations, and sending up an extra pillow to the room.
10
Céline
19 Nov 2025
·
Stayed 2 nights
Très bon séjour et bon accueil, la chambre était spacieuse et agréable. Seulement petit bémol sur les rideaux et le bruit. J’étais au premier étage côté gran via, malgré du double vitrage c’est tout de même un peu bruyant mais surtout les rideaux laissent passer la lumière et donc difficile de dormir.
Très bon séjour et bon accueil, la chambre était spacieuse et agréable. Seulement petit bémol sur les rideaux et le bruit. J’étais au premier étage côté gran via, malgré du double vitrage c’est tout de même un peu bruyant mais surtout les rideaux laissent passer la lumière et donc difficile de dormir.
8
Ulrike
6 Nov 2024
·
Stayed 4 nights
Das Hotel hatte keine funkitionierende Klimaanlage. Das Fenster konnte man nicht auflassen, das es sehr zentral in der Stadt lag und der Lärmpegel sehr sehr hoch war. Dadurch hatte man keine frische Luft im Zimmer.
Das Hotel hatte keine funkitionierende Klimaanlage. Das Fenster konnte man nicht auflassen, das es sehr zentral in der Stadt lag und der Lärmpegel sehr sehr hoch war. Dadurch hatte man keine frische Luft im Zimmer.
6
Carol
14 Mar 2025
·
Stayed 2 nights
The hotel did not disclose that there was no air conditioning during the winter months. The room was very hot and uncomfortable causing it very difficult to sleep. My room was located off the street and it was nosy. I did like the watering station.
The hotel did not disclose that there was no air conditioning during the winter months. The room was very hot and uncomfortable causing it very difficult to sleep. My room was located off the street and it was nosy. I did like the watering station.
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AI-generated summary based on recent guest reviews
Service
Service is widely described as friendly, helpful, and welcoming across front desk and breakfast teams. A few guests experienced colder reception or rude interactions, so responsiveness can vary.
Related guest reviews
10
Stephen
1 Mar 2026
·
Stayed 3 nights
Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.
Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.
10
Graham
26 Aug 2025
·
Stayed 3 nights
Exceptional hotel. Staff were so friendly and helpful. Room was first class. Literally a few steps from metro entrance. Breakfast was very good with plenty of choice. Rooftop bar was added bonus.
Exceptional hotel. Staff were so friendly and helpful. Room was first class. Literally a few steps from metro entrance. Breakfast was very good with plenty of choice. Rooftop bar was added bonus.
10
Karianne
31 Jul 2024
·
Stayed 2 nights
The hotel was great! Reception wasn’t the best. But made up for at the breakfast restaurant, all the best were superstars there. Would maybe be back, but definitely need a more friendly reception staff.
The hotel was great! Reception wasn’t the best. But made up for at the breakfast restaurant, all the best were superstars there. Would maybe be back, but definitely need a more friendly reception staff.
2
Alistair
18 Feb 2026
·
Stayed 4 nights
Missed to clean room two times under visit, one staff memeber shouted and threatened me, apart from that good location and some staff that tried to make the stay pleasent
Missed to clean room two times under visit, one staff memeber shouted and threatened me, apart from that good location and some staff that tried to make the stay pleasent
8
ISABEL
24 Jun 2025
·
Stayed 3 nights
Localização ótima, confortável, agradável em todos os sentidos. Só precisam ser mais solícitos, pois precisávamos de um lugar para congelar uma bolsa térmica para manter medicamento refrigerado quando fossemos fazer o checkout, disseram que não tinham e não tentaram ao menos nos orientar onde conseguiríamos algo para sanar o problema, sabendo da dificuldade de estarmos em outro país outra língua.
Localização ótima, confortável, agradável em todos os sentidos. Só precisam ser mais solícitos, pois precisávamos de um lugar para congelar uma bolsa térmica para manter medicamento refrigerado quando fossemos fazer o checkout, disseram que não tinham e não tentaram ao menos nos orientar onde conseguiríamos algo para sanar o problema, sabendo da dificuldade de estarmos em outro país outra língua.
10
Conner
30 Nov 2025
·
Stayed 2 nights
Elena at the front desk was amazing, everyone was incredibly hospitable. Hotel was in the perfect location, right next to the metro and nearly everything we wanted to see was walkable. The downstairs area was incredibly helpful for us to decompress, change, and go about our day before our 3:00pm check-in. I would stay here again in a heartbeat.
Elena at the front desk was amazing, everyone was incredibly hospitable. Hotel was in the perfect location, right next to the metro and nearly everything we wanted to see was walkable. The downstairs area was incredibly helpful for us to decompress, change, and go about our day before our 3:00pm check-in. I would stay here again in a heartbeat.
6
Denticart
27 Jun 2025
·
Stayed 3 nights
Cute and fun hôtel. It’s right in the center which makes it easy to commute. The staff were very Nice and accommodating. Some of the things I had issues with are 1. I think they allow people to smoke in the rooms and there’s a cigarette stench left over. 2.The hallway smelled like a bad men’s purfume. The scent was way too strong, felt nauseous every time I walked out. 3. To grab breakfast and dinner, a reservation must be made, which is not ideal if you decide to change plans. I also didn’t like that they didn’t have a proper lounge area so I can work. They have a rooftop bar, but you can’t order drinks and bill it to the room. Needed to walk with a credit card at all times. The bar tender was also a bit rude. But overall, it’s a nice place.
Cute and fun hôtel. It’s right in the center which makes it easy to commute. The staff were very Nice and accommodating. Some of the things I had issues with are 1. I think they allow people to smoke in the rooms and there’s a cigarette stench left over. 2.The hallway smelled like a bad men’s purfume. The scent was way too strong, felt nauseous every time I walked out. 3. To grab breakfast and dinner, a reservation must be made, which is not ideal if you decide to change plans. I also didn’t like that they didn’t have a proper lounge area so I can work. They have a rooftop bar, but you can’t order drinks and bill it to the room. Needed to walk with a credit card at all times. The bar tender was also a bit rude. But overall, it’s a nice place.
10
Leon Frazier
27 Sept 2023
·
Stayed 5 nights
Staff was amazing. My wife and I celebrated our 13th wedding anniversary in Spain. Dear Hotel was a great choice. Very friendly people and they even gave us a list of dining options!
Staff was amazing. My wife and I celebrated our 13th wedding anniversary in Spain. Dear Hotel was a great choice. Very friendly people and they even gave us a list of dining options!
10
Rafael
26 Mar 2025
·
Stayed 4 nights
The manager Sofía was awesome
The manager Sofía was awesome
6
Miguel Angel Fernandez
18 Mar 2022
·
Stayed 3 nights
Muy buena ubicación y muy limpio todo, lo que no me ha gustado mucho son las personas de recepción
Muy buena ubicación y muy limpio todo, lo que no me ha gustado mucho son las personas de recepción
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AI-generated summary based on recent guest reviews
Location
Exceptionally central on Gran Vía with a metro stop at the door, making most sights walkable. Some street noise is reported on lower floors or rooms facing the avenue.
Related guest reviews
10
Roxana
11 Jan 2024
·
Stayed 3 nights
Location,location, location! You don't need the RIU, when you have Dear Hotel!
Location,location, location! You don't need the RIU, when you have Dear Hotel!
10
Stephen
1 Mar 2026
·
Stayed 3 nights
Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.
Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.
10
Rochelle
3 Aug 2023
·
Stayed 2 nights
Great location
Great location
10
Norman David
1 Jul 2024
·
Stayed 3 nights
Got the metro from the airport 28 mins it took. Used the Grand Via exit at Plazza de España we were right at the front door of the hotel .
Got the metro from the airport 28 mins it took. Used the Grand Via exit at Plazza de España we were right at the front door of the hotel .
10
Josué
25 Oct 2023
·
Stayed 3 nights
Great Location!
Great Location!
10
Peining
10 Apr 2023
·
Stayed 7 nights
Perfect location for a friends’ retreat. We are four high school friends and luckily we found a conjoined two rooms to fit out needs. And.. it is 10 min walk to the palace, plaza mayor, and the shopping destinations off Gran Via. Metro stops for theee lines, 2,3, and 10 right outside of the hotel door. Very nice stay for us
Perfect location for a friends’ retreat. We are four high school friends and luckily we found a conjoined two rooms to fit out needs. And.. it is 10 min walk to the palace, plaza mayor, and the shopping destinations off Gran Via. Metro stops for theee lines, 2,3, and 10 right outside of the hotel door. Very nice stay for us
10
Shane
29 Sept 2025
·
Stayed 2 nights
Walking distance to tourist spots and train station
Walking distance to tourist spots and train station
8
Barbara
5 Oct 2025
·
Stayed 3 nights
Das Hotel ist super zentral gelegen, ideal für ein Kurztrip.
Das Hotel ist super zentral gelegen, ideal für ein Kurztrip.
10
Gabriel
24 Nov 2025
·
Stayed 1 night
Rent, bra service och perfekt läge
Rent, bra service och perfekt läge
10
Holly
14 Sept 2025
·
Stayed 4 nights
Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.
Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is often praised for quality and the top-floor views. Downsides include required time slots or late start times, limited variety for some, and pricing some found high.
Related guest reviews
10
Jessica
19 Oct 2024
·
Stayed 3 nights
Excellent location. Everything walking distance. Wonderful breakfast/rooftop. Rooms are lovely and modern.
Excellent location. Everything walking distance. Wonderful breakfast/rooftop. Rooms are lovely and modern.
10
Caroline
25 May 2024
·
Stayed 4 nights
Lovely hotel with good access to tourist places. Excellent breakfast and very comfortable bed
Lovely hotel with good access to tourist places. Excellent breakfast and very comfortable bed
8
Ismael
12 Nov 2023
·
Stayed 3 nights
Hotel is in a very good location, walkable distance from interesting places. Hotel needs some maintenance, replace carpets, etc. Breakfast is good, however the area is small compared with hotel size and you need to reserve a time. Front desk Adrian and Paula were very helpful. Raul and the guys at restaurant were also very polite and attentive.
Hotel is in a very good location, walkable distance from interesting places. Hotel needs some maintenance, replace carpets, etc. Breakfast is good, however the area is small compared with hotel size and you need to reserve a time. Front desk Adrian and Paula were very helpful. Raul and the guys at restaurant were also very polite and attentive.
6
Danielle
30 Nov 2025
·
Stayed 2 nights
I booked this hotel for the airport shuttle service. It said to mention this so it could be scheduled. When I checked in (Friday) I mentioned needing the airport shuttle on Monday morning. I was told they could help me schedule a taxi. No shuttle. Phone in the room didn’t work so I had to go to the lobby to make a request. Coffee was only instant. Breakfast didn’t start until after 8am so we were unable to use the breakfast we added to our 2nd night. Rooms were fine but shower amenities did not fit in the holders and could not be used. A weird side table blocked the fridge and needed to be moved to access it. Without the airport shuttle I would definitely wouldn’t stay there again.
I booked this hotel for the airport shuttle service. It said to mention this so it could be scheduled. When I checked in (Friday) I mentioned needing the airport shuttle on Monday morning. I was told they could help me schedule a taxi. No shuttle. Phone in the room didn’t work so I had to go to the lobby to make a request. Coffee was only instant. Breakfast didn’t start until after 8am so we were unable to use the breakfast we added to our 2nd night. Rooms were fine but shower amenities did not fit in the holders and could not be used. A weird side table blocked the fridge and needed to be moved to access it. Without the airport shuttle I would definitely wouldn’t stay there again.
10
Anna Elisabeth
6 Jun 2023
·
Stayed 3 nights
Excellent family room. Lovely roof top bar. Great breakfast. Easy location to walk and get around.
Excellent family room. Lovely roof top bar. Great breakfast. Easy location to walk and get around.
10
Britt hege
14 Nov 2025
·
Stayed 2 nights
Very good breakfast with the best views and very sweet women serving us
Very good breakfast with the best views and very sweet women serving us
6
Martin
21 Jun 2022
·
Stayed 3 nights
Sentralt hotell. 14 etasjer, kun to heiser som fører til mye kø i heisen. Takterasse, fin utsikt. Smalt, burde vært forbeholdt hotellets gjester. Frokosten var ikke spesielt god, men dyr.. Ca 25 Euro per pers per dag...Spiste i toppetasjen så fin utsikt....som også kanskje er det du betaler for
Sentralt hotell. 14 etasjer, kun to heiser som fører til mye kø i heisen. Takterasse, fin utsikt. Smalt, burde vært forbeholdt hotellets gjester. Frokosten var ikke spesielt god, men dyr.. Ca 25 Euro per pers per dag...Spiste i toppetasjen så fin utsikt....som også kanskje er det du betaler for
10
Gail
22 Oct 2025
·
Stayed 2 nights
The selection could have had more variety.
The selection could have had more variety.
10
Holly
14 Sept 2025
·
Stayed 4 nights
Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.
Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.
10
Nakis
14 Sept 2025
·
Stayed 6 nights
Loved the roof top restaurant and pool and the views. Restaurant staff at breakfast were great.
Loved the roof top restaurant and pool and the views. Restaurant staff at breakfast were great.
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AI-generated summary based on recent guest reviews
10
Anne
3 Aug 2026
·
Stayed 1 night
My teenage son and I had a fabulous time - super friendly staff and incredible views (and cocktails!) on the roof top bar, excellent location too!
My teenage son and I had a fabulous time - super friendly staff and incredible views (and cocktails!) on the roof top bar, excellent location too!
10
Tina
1 Aug 2026
·
Stayed 1 night
Beautiful place! Clean room and helpful staff
Beautiful place! Clean room and helpful staff
8
Lisa
28 Jun 2026
·
Stayed 3 nights
The location and staff were great, good value for money given how central the location was. However the hotel quality and amenities make this hotel a 3-star at best; rooms are quite outdated and bathroom feels dark and stuffy.
The location and staff were great, good value for money given how central the location was. However the hotel quality and amenities make this hotel a 3-star at best; rooms are quite outdated and bathroom feels dark and stuffy.
8
Ira
23 Jun 2026
·
Stayed 4 nights
This is a very, very well-located hotel with a great rooftop bar (and no need to imbibe). It has a fabulous view of the city. The hotel is contemporary in design, but not as well thought out as it could be. There was no work surface in the room that made it easy to use a laptop. There is no shelf in the shower to hold anything. No in-room coffee pot. The "eye" for design conflicts with usability. More easily correctable is its little-less-than-acceptable housekeeping. The management needs to spend a tad amount of time supervising its staff. The same situation exists at the front desk. The hotel's management is just a little short of what it would take to make it great.
This is a very, very well-located hotel with a great rooftop bar (and no need to imbibe). It has a fabulous view of the city. The hotel is contemporary in design, but not as well thought out as it could be. There was no work surface in the room that made it easy to use a laptop. There is no shelf in the shower to hold anything. No in-room coffee pot. The "eye" for design conflicts with usability. More easily correctable is its little-less-than-acceptable housekeeping. The management needs to spend a tad amount of time supervising its staff. The same situation exists at the front desk. The hotel's management is just a little short of what it would take to make it great.
10
Jack
16 Jun 2026
·
Stayed 3 nights
Lovely hotel with welcoming staff
Lovely hotel with welcoming staff
FAQs about Dear Hotel Madrid
Is parking available at the hotel?
Parking is available nearby for a fee of approximately EUR 37.00 per day, located 328 feet away from the hotel. Limited on-site parking may also be available.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are served on weekdays from 7:30 AM to 11:00 AM and on weekends from 8:00 AM to noon for a fee of approximately EUR 22 per person.
What are the check-in and check-out times?
Check-in is from 3:00 PM until 11:00 PM, and check-out is until 11:30 AM. Late check-out is available for a fee, subject to availability.
Are airport shuttle services available?
Airport shuttle services are available for a fee of EUR 30 per vehicle (one-way, maximum occupancy 4). Guests must contact the hotel with arrival details before travel to arrange the transfer.
What accessibility features does the hotel offer?
The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility may vary.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Madrid, just steps from Plaza de España - Princesa and within a 10-minute walk of the Royal Palace of Madrid. It is approximately 1.5 miles from the National Prado Museum and 1.7 miles from Plaza Mayor.
Does the hotel have a swimming pool?
The hotel features a rooftop plunge pool that is open seasonally. This pool is not suitable for swimming and access is available from 10:00 AM to 5:00 PM.
What are the hotel's policies regarding children?
Children are welcome at the hotel. Guests should note that the minimum age for children to stay for free is not specified, so it is advisable to check with the hotel directly for specific policies.
What are the policies for additional guests and cribs?
The hotel offers cribs for infants at a fee of EUR 20.00 per day. It is recommended to request a crib in advance, as availability may vary.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-09: 208.8054430680847USD
- 2026-09-10: 411.3187152957153USD
- 2026-09-11: 452.08944520477297USD
- 2026-09-12: NO DATA
- 2026-09-13: 316.45491164489744USD
- 2026-09-14: 239.26597073532105USD
- 2026-09-15: 284.1492368586731USD
- 2026-09-16: 284.1492368586731USD
- 2026-09-17: 355.53791386932375USD
- 2026-09-18: 445.56956985443117USD
- 2026-09-19: NO DATA
- 2026-09-20: 251.10268969573974USD
- 2026-09-21: 295.1623252906799USD
- 2026-09-22: 281.3771488317871USD
- 2026-09-23: 251.97454708969116USD
- 2026-09-24: NO DATA
- 2026-09-25: NO DATA
- 2026-09-26: 434.32998169830324USD
- 2026-09-27: NO DATA
- 2026-09-28: 236.49085302658082USD
- 2026-09-29: 582.8962604583741USD
- 2026-09-30: NO DATA
- 2026-10-01: 275.6818607514954USD
- 2026-10-02: NO DATA
- 2026-10-03: 412.3147187759399USD
- 2026-10-04: 239.93535325073242USD
- 2026-10-05: 635.1965775445557USD
- 2026-10-06: NO DATA
- 2026-10-07: 415.4807540310669USD
- 2026-10-08: 361.54812940551756USD
- 2026-10-09: 423.1120088162231USD
- 2026-10-10: 475.4058413201904USD
- 2026-10-11: 295.1623252906799USD
- 2026-10-12: 267.678274012146USD
- 2026-10-13: 267.678274012146USD
- 2026-10-14: 267.678274012146USD
- 2026-10-15: 289.27287181015015USD
- 2026-10-16: 316.82116651794433USD
- 2026-10-17: 340.0989740539551USD
- 2026-10-18: 233.57130276535034USD
- 2026-10-19: 256.02882836868287USD
- 2026-10-20: 253.82839347061156USD
- 2026-10-21: 267.678274012146USD
- 2026-10-22: 606.0640072711182USD
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: NO DATA
- 2026-10-26: NO DATA
- 2026-10-27: 309.83270037414553USD
- 2026-10-28: 292.1960187112427USD
- 2026-10-29: 286.09087314361574USD
- 2026-10-30: 286.09087314361574USD
- 2026-10-31: 284.2140118110657USD
- 2026-11-01: 180.70953779449462USD
- 2026-11-02: 198.86027319610596USD
- 2026-11-03: 274.6505995701599USD
- 2026-11-04: 200.3272416064453USD
- 2026-11-05: 248.49983863418578USD
- 2026-11-06: 333.18477940917967USD
- 2026-11-07: 368.07920217651366USD
- 2026-11-08: 251.1964680937195USD
- 2026-11-09: 198.86027319610596USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Guests will receive an email within 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. Some Premium and Deluxe guestrooms and Luxury Suites are equipped with terraces. Guests must request a room with a terrace in advance (surcharge applies), subject to availability.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property has a rooftop plunge pool, open seasonally. This pool is not suitable for swimming.
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Pool access available from 10:00 AM to 5:00 PM.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately EUR 22 per person
- Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
- Nearby parking fee: EUR 37.00 per day (328 ft away)
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: EUR 20.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room service
Tour desk
Dry cleaning
General
Room service
Restaurant
Non-smoking rooms
Solarium
Poolside bar
Allergy-free room available
Family room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Swimming pool
Pool outdoor
Outdoor heated pool
Pool (Infinity)
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Services
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Safe-deposit box
Bicycle rental
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Parking (Limited)
Internet
Free wi-fi