Dreams Sapphire Resort & Spa
US$ 431
/noite
Média para novembro
Preços para Dreams Sapphire Resort & Spa
Selecione datas para ver preços e disponibilidade
US$ 431
/noite
Média para novembro
Preços médios mensais
Em Dreams Sapphire Resort & Spa, o preço por noite é, em média, US$ 213 no mês mais barato (setembro) e US$ 472 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 388 |
| fevereiro | US$ 426 |
| março | US$ 441 |
| abril | US$ 356 |
| maio | US$ 277 |
| junho | US$ 247 |
| julho | US$ 256 |
| agosto | US$ 232 |
| setembro | US$ 213 |
| outubro | US$ 272 |
| novembro | US$ 431 |
| dezembro | US$ 472 |
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nov. · US$ 431
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Mais caro: dezembro (aprox. US$ 472)
Mais barato: setembro (aprox. US$ 213)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 4 piscinas exteriores, um parque aquático grátis e um healt...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 4 piscinas exteriores, um parque aquático grátis e um health club.
Comodidades para negócios
As principais comodidades incluem uma receção aberta 24 horas, assistência multilingue e armazenamento de bagagem.
Restaurante
Sacie o apetite no Himitsu, um restaurante especializado em cozinha asiática que serve jantares. Se quiser antes uma refeição mais leve, tem também ao seu dispor uma cafetaria. Em alternativa, dê uma vista de olhos pela ementa do serviço de quarto 24 horas. Peça uma bebida bem gelada no bar de praia ou num dos 6 bares/lounges ou 3 bares junto à piscina. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 11:30.
Quartos
Sinta-se em casa num dos 568 quartos, com produtos grátis no minibar e um televisor LED. As camas têm edredões de penas e roupa de alta qualidade, para um sono pleno de conforto. As unidades contam com uma varanda ou pátio interior. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho têm um polibã com um chuveiro fixo e artigos de higiene grátis.
Localização
Ao alojar-se Dreams Sapphire Resort & Spa - All Inclusive em Puerto Morelos, ficará em frente à praia, a 2 minuto(s) de carro de Praia de Puerto Morelos e a 6 minuto(s) de Praça de Puerto Morelos.
O que há nas proximidades
Parque Nacional Arrecife de Puerto Morelos(0.2 milhas)
Praia de Puerto Morelos(0.7 milhas)
Praia Ojo de Agua(2.6 milhas)
Praça de Puerto Morelos(2.8 milhas)
Iglesia Católica de San José(2.8 milhas)
Cooperativa de Artistas de Puerto Morelos(2.9 milhas)
Farol Inclinado(2.9 milhas)
Spa da Selva(4.3 milhas)
Monumento Ruta de los Cenotes(4.3 milhas)
Jardim Botânico Dr. Alfredo Barrera Marín(4.4 milhas)
Cápsula del Tiempo del Santuario de la Esperanza(4.9 milhas)
Baía de Petempich(5.7 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc(9.1 milhas)
Grand Outlet Riviera Maya(9.7 milhas)
Xoximilco(10.3 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(14.4 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(43.6 milhas)
Aeroporto Internacional de Tulum (TQO)(88.9 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Localização
Zona Federal Maritima Supermanzana 11 Manzana 9 Lote 10 Benito Juarez Puerto Morelos, Puerto Morelos, Estado de Quintana Roo, México
Parque Nacional Arrecife de Puerto Morelos (0.2 milhas)
Praia de Puerto Morelos (0.7 milhas)
Praia Ojo de Agua (2.6 milhas)
Praça de Puerto Morelos (2.8 milhas)
Iglesia Católica de San José (2.8 milhas)
Cooperativa de Artistas de Puerto Morelos (2.9 milhas)
Opções de quartos
5
Preferred Club Junior Suite Ocean Front Swim Out Double
Detalhes do quarto
2 Camas De Casal
Dormidas 3
520 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
6
Club Master Suite Ocean Front Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1227 ft²
Varanda ou TerraçoÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Piscina de mergulho
5
Club Junior Suite Ocean Front Swim Out Double
Detalhes do quarto
2 Camas De Casal
Dormidas 3
614 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Piscina de mergulho
5
Club Junior Suite Ocean Front Double
Detalhes do quarto
2 Camas De Casal
Dormidas 3
614 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada exteriorBanheira de hidromassagem privada
6
Preferred Club Junior Suite Tropical View King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
520 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
6
Preferred Club Junior Suite Tropical View Double
Detalhes do quarto
2 Camas De Casal
Dormidas 3
520 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
6
Junior Suite Tropical View King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
520 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
6
Preferred Club Master Suite Ocean Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1040 ft²
Varanda ou TerraçoÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
5
Club Junior Suite Ocean Front Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
614 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Piscina de mergulho
9
Club Two-Story Villa
Detalhes do quarto
1 Cama De Casal Extragrande
, 2 Camas De Casal
e 1 Sofá-Cama
Dormidas 6
1291 ft²
Varanda ou TerraçoÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Piscina privada
6
Club Master Suite Ocean Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1227 ft²
Varanda ou TerraçoÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada exteriorBanheira de hidromassagem privada
6
Junior Suite Tropical View Double
Detalhes do quarto
2 Camas De Casal
Dormidas 3
520 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
5
Preferred Club Junior Suite Ocean Front Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
520 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
5
Preferred Club Governor Suite Ocean Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1560 ft²
Varanda ou TerraçoÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
5
Preferred Club Junior Suite Ocean Front Double
Detalhes do quarto
2 Camas De Casal
Dormidas 3
520 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada exteriorBanheira de hidromassagem privada
6
Preferred Club Master Suite Ocean Front Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1040 ft²
Varanda ou TerraçoÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
5
Club Junior Suite Ocean Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
614 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada exteriorBanheira de hidromassagem privada
7
Two-Bedroom Family Suite Tropical View
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 4
1040 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
5
Preferred Club Junior Suite Ocean Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
520 ft²
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada exteriorBanheira de hidromassagem privada
Avaliações dos hóspedes sobre Dreams Sapphire Resort & Spa
7.9
Bom
Com base em 1.000 avaliações verificadas
Quem se hospeda aqui?
Negócios
1%
Casal
43%
Família
37%
Grupos
16%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Em avaliações recentes do Dreams Sapphire Resort & Spa, os viajantes destacam piscinas animadas, atividades para famílias e comodidades convenientes, ao mesmo tempo em que relatam qualidade de comida variável, longas esperas nos restaurantes, quartos antiquados com problemas no ar condicionado e a presença frequente de sargaço, que muitas vezes torna a praia inutilizável.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Em avaliações recentes do Dreams Sapphire Resort & Spa, os viajantes destacam piscinas animadas, atividades para famílias e comodidades convenientes, ao mesmo tempo em que relatam qualidade de comida variável, longas esperas nos restaurantes, quartos antiquados com problemas no ar condicionado e a presença frequente de sargaço, que muitas vezes torna a praia inutilizável.
O serviço é amplamente descrito como atencioso e prestativo, embora as operações da recepção, confusões relacionadas ao status VIP/Preferred e a comunicação no check-in gerem reclamações. As instalações recebem elogios pela grande piscina principal, toboáguas e áreas Indigo Preferred, mas os hóspedes mencionam o fechamento precoce das piscinas, falta de toalhas, quedas de energia ocasionais e interrupções devido a manutenção ou reforma. A limpeza parece inconsistente, com muitos quartos limpos, mas odores recorrentes de mofo, umidade devido ao ar condicionado fraco e a presença ocasional de pragas. Espere uma estadia sociável e voltada para famílias, com atividades envolventes, mas planeje-se para as esperas nos restaurantes e as condições pouco confiáveis da praia.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
A grande piscina principal, os toboáguas para crianças e as áreas Indigo Preferred (incluindo uma piscina na cobertura com custo adicional) se destacam. Os pontos negativos incluem o fechamento precoce das piscinas, a falta de toalhas, quedas de energia ocasionais, uma academia pequena e antiquada, algumas obras e elevadores limitados em edifícios mais antigos.
Avaliações dos hóspedes relacionadas
10
Franca
6 de fev. de 2024
·
A estadia foi de 3 noites
staff was wonderful, the only thing that needs a bit more is the pool towels they ran out by 8:00 am and no one was there. otherwise the food the staff, the scenery was beautiful, and the staff were very pleasant
staff was wonderful, the only thing that needs a bit more is the pool towels they ran out by 8:00 am and no one was there. otherwise the food the staff, the scenery was beautiful, and the staff were very pleasant
6
Robert E
27 de out. de 2024
·
A estadia foi de 7 noites
The rooms and buildings are in dire need of repair. The sliding glass door was difficult to close and the glass had gaps that the hot air could get through to the room. The place is huge and you do ALOT of walking. The website doesn't tell you that their is not an elevator (unless you upgrade to Indigo and that elevator didn't work most of the time we were there. On the plus side the employees are awesome! Always smiling and friendly and willing to do what they can to make your stay enjoyable. Bottom line - In my opinion it's overpriced, food is adequate but not great. Would we come back - No.
The rooms and buildings are in dire need of repair. The sliding glass door was difficult to close and the glass had gaps that the hot air could get through to the room. The place is huge and you do ALOT of walking. The website doesn't tell you that their is not an elevator (unless you upgrade to Indigo and that elevator didn't work most of the time we were there. On the plus side the employees are awesome! Always smiling and friendly and willing to do what they can to make your stay enjoyable. Bottom line - In my opinion it's overpriced, food is adequate but not great. Would we come back - No.
8
Konstantin
15 de mar. de 2025
·
A estadia foi de 7 noites
The hotel is actually much smaller than what it appears in pictures. There is only one main buffet area and it’s about half-the size of a typical all-inclusive resort in Playa. As a result lineups are everywhere and wait times could be long, especially for restaurants if you don’t have a reservation. The beach is ok. It’s quite nice for walking in both directions, but since this portion of the beach is wide open (no reef of any kind to break the waves) swimming is not fun - near zero visibility due to murky water (waves kicking up the sand). But overall it’s a nice and clean resort, everything is within a fairly short walking distance. Quite a few activities for kids (water slides, archery, trampoline, games room, some shows during the day in addition to the usual shows at night etc) so we enjoyed our stay.
The hotel is actually much smaller than what it appears in pictures. There is only one main buffet area and it’s about half-the size of a typical all-inclusive resort in Playa. As a result lineups are everywhere and wait times could be long, especially for restaurants if you don’t have a reservation. The beach is ok. It’s quite nice for walking in both directions, but since this portion of the beach is wide open (no reef of any kind to break the waves) swimming is not fun - near zero visibility due to murky water (waves kicking up the sand). But overall it’s a nice and clean resort, everything is within a fairly short walking distance. Quite a few activities for kids (water slides, archery, trampoline, games room, some shows during the day in addition to the usual shows at night etc) so we enjoyed our stay.
10
Tae Hyuk
25 de mai. de 2024
·
A estadia foi de 4 noites
Pool closed too early 6 pm. Need longer pool hours for the kids n adults.
Pool closed too early 6 pm. Need longer pool hours for the kids n adults.
8
Tae Won
3 de jul. de 2025
·
A estadia foi de 3 noites
Very open concept facility, so there are very limited places to stay cool. All restaurant were lacking AC, so be prepared to adapt in tropical weather clothing! Otherwise, food is amazing and water slides are definitely a plus to stay!
Very open concept facility, so there are very limited places to stay cool. All restaurant were lacking AC, so be prepared to adapt in tropical weather clothing! Otherwise, food is amazing and water slides are definitely a plus to stay!
6
Kolbie
17 de nov. de 2025
·
A estadia foi de 7 noites
The bartenders weren’t as enthusiastic as they usually are the other times we’ve stayed, the bathrooms in the buffet were dirty the majority of the time, and the power went out multiple times.
The bartenders weren’t as enthusiastic as they usually are the other times we’ve stayed, the bathrooms in the buffet were dirty the majority of the time, and the power went out multiple times.
4
Aleisha
28 de abr. de 2025
·
A estadia foi de 4 noites
Wow!!! Where do I start? The beach was littered with a hill of seaweed the water was murky. This resort doesn’t let you make reservations for the restaurants everything besides Hibachi is first come first serve. We basically ate buffet style all week because the lines and wait were insane. The pool area never has towels available. People hold chairs with multiple towels it’s ridiculous how you have to fight for a chair. The resort is pitch black at night when walking back to your rooms. The lighting is minimal. Doesn’t make you feel safe at all. The jungle like greenery around the resort is not well kept. The resort has these rodents similar to raccoons that run around near common areas. I did see people feeding these rodents so I know that makes it worst. They are gross and it’s alot of them. The furniture decor is extremely old dated. The sofas were visibly soiled and reminded me of antique grandma’s furniture. The pool staff are sweet & full of energy but please get them a microphone. They have to scream across the pool to get guest engaged in activities. It is difficult to understand and hear them at times. Resort kinda boring lacks thinks to do and energy. I would not recommend this resort to anyone.
Wow!!! Where do I start? The beach was littered with a hill of seaweed the water was murky. This resort doesn’t let you make reservations for the restaurants everything besides Hibachi is first come first serve. We basically ate buffet style all week because the lines and wait were insane. The pool area never has towels available. People hold chairs with multiple towels it’s ridiculous how you have to fight for a chair. The resort is pitch black at night when walking back to your rooms. The lighting is minimal. Doesn’t make you feel safe at all. The jungle like greenery around the resort is not well kept. The resort has these rodents similar to raccoons that run around near common areas. I did see people feeding these rodents so I know that makes it worst. They are gross and it’s alot of them. The furniture decor is extremely old dated. The sofas were visibly soiled and reminded me of antique grandma’s furniture. The pool staff are sweet & full of energy but please get them a microphone. They have to scream across the pool to get guest engaged in activities. It is difficult to understand and hear them at times. Resort kinda boring lacks thinks to do and energy. I would not recommend this resort to anyone.
4
Jason
13 de jun. de 2025
·
A estadia foi de 5 noites
Though the staff was friendly. I had multiple issues with room service getting order wrong and on 1 occasion waited over 2 hours for room service. Couldn’t use the beach because of the seaweed & every day of my 5 night stay at least one if not 2 of the restaurants were closed at an all inclusive. Also pools close at 5pm with at least 3 hours left of sun especially with the beach being unusable is really horrible. On a scale of 1-10 the food was a 6 at best.
Though the staff was friendly. I had multiple issues with room service getting order wrong and on 1 occasion waited over 2 hours for room service. Couldn’t use the beach because of the seaweed & every day of my 5 night stay at least one if not 2 of the restaurants were closed at an all inclusive. Also pools close at 5pm with at least 3 hours left of sun especially with the beach being unusable is really horrible. On a scale of 1-10 the food was a 6 at best.
8
Jehu
15 de set. de 2025
·
A estadia foi de 4 noites
The property itself is very beautiful, unfortunately the beach was not. Though they were cleaning it up the state that I saw the beach in was unacceptable. Especially since there were other sections on the same beach that were a lot cleaner. Additionally who ever is in charge of the events planning, if they could please put in place something native to Mexico. The views from the Sky Bar/Infinity pool are absolutely breathtaking definitely worth the additional $60.00.
The property itself is very beautiful, unfortunately the beach was not. Though they were cleaning it up the state that I saw the beach in was unacceptable. Especially since there were other sections on the same beach that were a lot cleaner. Additionally who ever is in charge of the events planning, if they could please put in place something native to Mexico. The views from the Sky Bar/Infinity pool are absolutely breathtaking definitely worth the additional $60.00.
6
Ryan
21 de abr. de 2025
·
A estadia foi de 4 noites
Positives first: The staff was amazing. They were all extremely friendly and helpful and were the best part of the resort. The food in all restaurants, except Barefoot Grill, was above average. They had great programs and activities for kids all day and night long. Negatives: The Preferred Customer upgrade was useless. The only thing it did was give access to a separate lounge. All other amenities that were listed as PC only were openly available to all guests. The grounds were not well-maintained and there was trash strewn about the ground at all times. The gym/fitness room was very small any weight-lifting equipment was old and barely functional.
Positives first: The staff was amazing. They were all extremely friendly and helpful and were the best part of the resort. The food in all restaurants, except Barefoot Grill, was above average. They had great programs and activities for kids all day and night long. Negatives: The Preferred Customer upgrade was useless. The only thing it did was give access to a separate lounge. All other amenities that were listed as PC only were openly available to all guests. The grounds were not well-maintained and there was trash strewn about the ground at all times. The gym/fitness room was very small any weight-lifting equipment was old and barely functional.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
A limpeza é inconsistente: muitos hóspedes relatam quartos limpos e áreas bem cuidadas, mas outros notam odores de mofo, umidade, banheiros públicos sujos, pragas e um serviço de toalhas/arrumação irregular.
Avaliações dos hóspedes relacionadas
10
Rebecca
18 de mai. de 2025
·
A estadia foi de 4 noites
The room and the entire property including pools were always clean. The staff in restaurants were excellent. It is a place to relax and be entertained with many activities.
The room and the entire property including pools were always clean. The staff in restaurants were excellent. It is a place to relax and be entertained with many activities.
8
Gary Albert
3 de nov. de 2025
·
A estadia foi de 6 noites
Staff was great! Room was clean! Food was good! Pools and Premier Indigo area was awesome!
Staff was great! Room was clean! Food was good! Pools and Premier Indigo area was awesome!
8
Daniel R
14 de mai. de 2025
·
A estadia foi de 5 noites
Beautiful resort; staff were great. However, our room was never cleaned or towel service. We had to call twice to get towels. Very disappointing and we paid for preferred service. Not sure I would return.
Beautiful resort; staff were great. However, our room was never cleaned or towel service. We had to call twice to get towels. Very disappointing and we paid for preferred service. Not sure I would return.
6
Kolbie
17 de nov. de 2025
·
A estadia foi de 7 noites
The bartenders weren’t as enthusiastic as they usually are the other times we’ve stayed, the bathrooms in the buffet were dirty the majority of the time, and the power went out multiple times.
The bartenders weren’t as enthusiastic as they usually are the other times we’ve stayed, the bathrooms in the buffet were dirty the majority of the time, and the power went out multiple times.
4
Monica M
27 de set. de 2024
·
A estadia foi de 6 noites
The room was good just the cucaracha was the issue
The room was good just the cucaracha was the issue
10
Kavya
29 de dez. de 2025
·
A estadia foi de 8 noites
Spotless rooms, wonderful amenities, friendly staff and good quality food. Loved the stay!
Spotless rooms, wonderful amenities, friendly staff and good quality food. Loved the stay!
2
Chi
20 de nov. de 2023
·
A estadia foi de 3 noites
bugs in bed. bugs in room. bug swarm every midday on patio. dirty sheets. I got photos and would love to share if you ask me.
bugs in bed. bugs in room. bug swarm every midday on patio. dirty sheets. I got photos and would love to share if you ask me.
4
Mojgan Davoodi
4 de jul. de 2025
·
A estadia foi de 4 noites
We stayed at this resort, and I was not informed that we were landing in the middle of the jungle. I found a lizard and cockroaches in my room and had to call room service to remove them. There was animal feces on the stairs of our building, and when we complained, the response was, “It’s outside your building.” Be prepared to encounter raccoons in the main buffet area and iguanas near the pool. The front desk staff was extremely rude and unprofessional. Guadalupe, in particular, does not know how to treat customers with respect. She told us, “You are in the middle of the jungle — it’s normal.” I didn’t know I had paid for a four-star resort that feels more like a jungle. The ocean is full of seaweed, and the entire property smells terrible. I will not return to this resort, and I do not recommend it to anyone
We stayed at this resort, and I was not informed that we were landing in the middle of the jungle. I found a lizard and cockroaches in my room and had to call room service to remove them. There was animal feces on the stairs of our building, and when we complained, the response was, “It’s outside your building.” Be prepared to encounter raccoons in the main buffet area and iguanas near the pool. The front desk staff was extremely rude and unprofessional. Guadalupe, in particular, does not know how to treat customers with respect. She told us, “You are in the middle of the jungle — it’s normal.” I didn’t know I had paid for a four-star resort that feels more like a jungle. The ocean is full of seaweed, and the entire property smells terrible. I will not return to this resort, and I do not recommend it to anyone
6
Jenna
19 de out. de 2025
·
A estadia foi de 5 noites
I like the amount of dining options. The service was great. My room was a terrible experience. The first thing we noticed was the dirty green lounge chair on the patio. Then our ceiling was leaking. You could see visible bubbling of the paint. The staff painted over the leak. The next day black spot appeared and bubbling returned. Then came the smell of mildew. You couch smelled of mildew. The couch pillows smelled of mildew. The bad linen and our clothes smelled damp and wet. It was very hard to sleep at night because the air conditioning caused throat irritation and mucous build up. By the forth night we were offered another room but it was already our last night. The mosquitos on the resort were terrible. It was hard to enjoy the swim out because they were so abundant. Coming home I have almost 20 itch mosquito bites. I was offered a free upgrade for my future stay but I will never visit this resort again or recommend it so I will not need that. For the price and the room discomfort, it was very expensive and not worth the price.
I like the amount of dining options. The service was great. My room was a terrible experience. The first thing we noticed was the dirty green lounge chair on the patio. Then our ceiling was leaking. You could see visible bubbling of the paint. The staff painted over the leak. The next day black spot appeared and bubbling returned. Then came the smell of mildew. You couch smelled of mildew. The couch pillows smelled of mildew. The bad linen and our clothes smelled damp and wet. It was very hard to sleep at night because the air conditioning caused throat irritation and mucous build up. By the forth night we were offered another room but it was already our last night. The mosquitos on the resort were terrible. It was hard to enjoy the swim out because they were so abundant. Coming home I have almost 20 itch mosquito bites. I was offered a free upgrade for my future stay but I will never visit this resort again or recommend it so I will not need that. For the price and the room discomfort, it was very expensive and not worth the price.
6
Ensar
2 de jul. de 2024
·
A estadia foi de 7 noites
musty smell in the room; damp smell in pillows, bedsheets, blankets, and comforters
musty smell in the room; damp smell in pillows, bedsheets, blankets, and comforters
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos variam: as suítes Indigo mais recentes e alguns quartos com acesso direto à piscina são espaçosos e com boas vistas, enquanto muitos quartos padrão parecem antiquados, com ar condicionado fraco, problemas de manutenção e móveis envelhecidos.
Avaliações dos hóspedes relacionadas
10
Nicole Marie
31 de mar. de 2025
·
A estadia foi de 5 noites
We were lucky enough to be in the Indigo building and our room was great - larger than any other Dreams room we have stayed in. The food was excellent and the staff responsive and friendly.
We were lucky enough to be in the Indigo building and our room was great - larger than any other Dreams room we have stayed in. The food was excellent and the staff responsive and friendly.
8
Patricia
29 de set. de 2025
·
A estadia foi de 11 noites
Beautiful resort but fairly run down these days, staff where amazing and very friendly.
Beautiful resort but fairly run down these days, staff where amazing and very friendly.
6
Matthew Austin
30 de jun. de 2024
·
A estadia foi de 5 noites
Pros: -Staff were friendly (Hector at front desk & Manni at the preferred club bar were great). -Did not have to wait at any dining establishments and food was decent. -Pool was nice and located right off the beach. -Swim out room was nice, modern & located just off the main pool. -Very few off-site individuals on the beach offering items for sale. -The staff did a good job of quickly removing old plates and cups to avoid attracting any animals or birds. -A decent amount of kids activities between the water slides, trampoline, game room & kids splash area. Cons: -The Air Conditioning in our room would not get below 75 degrees (temperatures out side were in the mid 80's). Despite 3 attempts to get this fixed the staff was not able to fix it. I was offered a free upgrade on my next stay at this resort only in the next 6 months for my trouble. -The water slides can be rough. Many in our party experience bumps and scratches from use. -Room service took on average an hour and a half whether it was 6 am or 6 pm and often was missing items and utensils. -There was quite a bit of Sorghum grass on the beach. The resort attempted to rake it with a tracker but it was not very effective. -Pool towels are in short supply here. Several times there were no towels available for hours. We found ourselves getting towels the previous day for the next morning. -The gym equipment was extremely rusty and dated.
Pros: -Staff were friendly (Hector at front desk & Manni at the preferred club bar were great). -Did not have to wait at any dining establishments and food was decent. -Pool was nice and located right off the beach. -Swim out room was nice, modern & located just off the main pool. -Very few off-site individuals on the beach offering items for sale. -The staff did a good job of quickly removing old plates and cups to avoid attracting any animals or birds. -A decent amount of kids activities between the water slides, trampoline, game room & kids splash area. Cons: -The Air Conditioning in our room would not get below 75 degrees (temperatures out side were in the mid 80's). Despite 3 attempts to get this fixed the staff was not able to fix it. I was offered a free upgrade on my next stay at this resort only in the next 6 months for my trouble. -The water slides can be rough. Many in our party experience bumps and scratches from use. -Room service took on average an hour and a half whether it was 6 am or 6 pm and often was missing items and utensils. -There was quite a bit of Sorghum grass on the beach. The resort attempted to rake it with a tracker but it was not very effective. -Pool towels are in short supply here. Several times there were no towels available for hours. We found ourselves getting towels the previous day for the next morning. -The gym equipment was extremely rusty and dated.
6
ANDRES HERNAN
6 de set. de 2025
·
A estadia foi de 4 noites
Run down property seems like an old time share. Furniture is decent in rooms but ac seems to be old and not good enough to keep the rooms cool and with low humidity. The algae problem makes it not worth it to visit during algae season and definitely not worth paying a room upgrade because you are in front of the beach with the stank of rotting algae. Major issues with property are ac in rooms not working properly and no elevators. Service of course is amazing, it is Mexico!!!…the property is just not in line with the quality of people they have
Run down property seems like an old time share. Furniture is decent in rooms but ac seems to be old and not good enough to keep the rooms cool and with low humidity. The algae problem makes it not worth it to visit during algae season and definitely not worth paying a room upgrade because you are in front of the beach with the stank of rotting algae. Major issues with property are ac in rooms not working properly and no elevators. Service of course is amazing, it is Mexico!!!…the property is just not in line with the quality of people they have
8
Allison
18 de mar. de 2025
·
A estadia foi de 3 noites
We just recently returned from a trip to Dreams Sapphire and overall had a nice time. We stayed in one of the oceanside swim out suites, which was very nice. The pool itself had a nice set up and you are able to receive drink service while using your pool. We were all little surprised at the overall size of the resort. It is on the smaller size, so paying for the preferred club upgrade is worth it. You receive access to additional pools and a bar/lounge area that has snacks throughout the day, as well as breakfast foods. The staff did a great job keeping everything very clean, however we did have to call to ask for cleaning services in our room, as well as calling to ask for a mini-bar restock after a few days. One disappointing factor was the food for dinner. Compared to other resorts we have stayed at, the food was very underwhelming.
We just recently returned from a trip to Dreams Sapphire and overall had a nice time. We stayed in one of the oceanside swim out suites, which was very nice. The pool itself had a nice set up and you are able to receive drink service while using your pool. We were all little surprised at the overall size of the resort. It is on the smaller size, so paying for the preferred club upgrade is worth it. You receive access to additional pools and a bar/lounge area that has snacks throughout the day, as well as breakfast foods. The staff did a great job keeping everything very clean, however we did have to call to ask for cleaning services in our room, as well as calling to ask for a mini-bar restock after a few days. One disappointing factor was the food for dinner. Compared to other resorts we have stayed at, the food was very underwhelming.
6
Helen Terry
1 de fev. de 2026
·
A estadia foi de 3 noites
Rooms need updating. Lighting was poor I. Rooms. Service was great. Buffet good but wild animals in the restaurant!
Rooms need updating. Lighting was poor I. Rooms. Service was great. Buffet good but wild animals in the restaurant!
8
Erica
19 de jun. de 2024
·
A estadia foi de 5 noites
After we upgraded to a swim out room, we were much happier and I highly recommend them! The food at the Italian and Japanese restaurants were the best! The big pool was always popping and played great music! The resort needs some updating and much needed air condition in the buffet room. We were happy but we will stay somewhere else if we return to Mexico.
After we upgraded to a swim out room, we were much happier and I highly recommend them! The food at the Italian and Japanese restaurants were the best! The big pool was always popping and played great music! The resort needs some updating and much needed air condition in the buffet room. We were happy but we will stay somewhere else if we return to Mexico.
6
Irma
30 de ago. de 2025
·
A estadia foi de 4 noites
The food was very good. The staff at check in were not friendly and told us we would get a tour of the hotel and never got one. The room was hot, no AC was working and the beverage friedge was not working, sliding door was open amd broken lock.
The food was very good. The staff at check in were not friendly and told us we would get a tour of the hotel and never got one. The room was hot, no AC was working and the beverage friedge was not working, sliding door was open amd broken lock.
10
Martha
23 de mar. de 2025
·
A estadia foi de 3 noites
Gorgeous room right on the beach
Gorgeous room right on the beach
10
christopher
10 de jul. de 2025
·
A estadia foi de 4 noites
Out dated
Out dated
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é frequentemente elogiada por ser atenciosa e trabalhadora, mas várias avaliações mencionam atrasos no check-in, ajuda desigual na recepção, pressão para vendas de timeshare e confusão em relação aos benefícios VIP/Preferred.
Avaliações dos hóspedes relacionadas
4
Elisha
28 de mai. de 2025
·
A estadia foi de 3 noites
Unfortunately, my experience at this resort has been quite disappointing. The property is poorly maintained, and the photos on their website are clearly outdated. I’ve never been to a beach resort where the pool is the preferred over the beach. The beach was filled with seaweed. The beach was nearly empty throughout the three days I was here. Service has also been underwhelming, with the exception of Carlos at the Preferred pool area, who was courteous and attentive. Having stayed at several Dreams Resorts in the Cancun area, I can confidently say this is by far the worst one. As an Expedia VIP, I was not acknowledged at check-in and received none of the benefits I was entitled to. On my 2nd day, I went to the Barefoot Grill at 4:37 p.m. to request a hotdog. Wendy told me the grill was closed—even though it doesn’t close until 5 p.m. Only after I reminded her of the posted hours did she serve me. The food overall was disappointing and not on par with the quality I’ve experienced at other Dreams properties. However, I’ll say Bordeaux was good and it is the best restaurant onsite. The rooms were outdated and need of upgrades. My smoke detector flashed continuously throughout the night, and when I reported it, I was told it was “normal.” Try sleeping with a flashing light in your room all night. I was also told by Victor that I’d receive a welcome amenity and a birthday sash for my door, which I never received. If you’re considering this resort, be prepared for lower quality.
Unfortunately, my experience at this resort has been quite disappointing. The property is poorly maintained, and the photos on their website are clearly outdated. I’ve never been to a beach resort where the pool is the preferred over the beach. The beach was filled with seaweed. The beach was nearly empty throughout the three days I was here. Service has also been underwhelming, with the exception of Carlos at the Preferred pool area, who was courteous and attentive. Having stayed at several Dreams Resorts in the Cancun area, I can confidently say this is by far the worst one. As an Expedia VIP, I was not acknowledged at check-in and received none of the benefits I was entitled to. On my 2nd day, I went to the Barefoot Grill at 4:37 p.m. to request a hotdog. Wendy told me the grill was closed—even though it doesn’t close until 5 p.m. Only after I reminded her of the posted hours did she serve me. The food overall was disappointing and not on par with the quality I’ve experienced at other Dreams properties. However, I’ll say Bordeaux was good and it is the best restaurant onsite. The rooms were outdated and need of upgrades. My smoke detector flashed continuously throughout the night, and when I reported it, I was told it was “normal.” Try sleeping with a flashing light in your room all night. I was also told by Victor that I’d receive a welcome amenity and a birthday sash for my door, which I never received. If you’re considering this resort, be prepared for lower quality.
8
Khaleem
7 de dez. de 2024
·
A estadia foi de 5 noites
The hotel was okay. Staff was pleasant and facilities were good. The one thing I did not like was the upgraded package which made no difference but cost more. It didnt really feel premium and a lot of persons were using preferred access spaces without having preferred status- could have saved me 200USD. Also didn’t appreciate that the upgrade was non-refundable…it feels a bit tricky. Anyway, generally a decent stay. 7/10.
The hotel was okay. Staff was pleasant and facilities were good. The one thing I did not like was the upgraded package which made no difference but cost more. It didnt really feel premium and a lot of persons were using preferred access spaces without having preferred status- could have saved me 200USD. Also didn’t appreciate that the upgrade was non-refundable…it feels a bit tricky. Anyway, generally a decent stay. 7/10.
8
Jessica
18 de out. de 2025
·
A estadia foi de 5 noites
I booked through Expedia as a VIP. I emailed them asking for early check in and a room upgrade twice because they sent me three emails stating they would discount a room upgrade by 25% and early check in at 7 am for $100. We get to the hotel at 12:15 pm and we got none of that. We went to eat and walked around and then came back. Still no room. I told them I didn't need a room upgrade, we just wanted to get in the room. Their check-in starts at 3 pm and our room was finally ready at 2:45 pm. Not good service. The "upgrade" was a view of a building and a few trees. It was the very furthest building from the amenities and I had two children with me so it was super inconvenient.
I booked through Expedia as a VIP. I emailed them asking for early check in and a room upgrade twice because they sent me three emails stating they would discount a room upgrade by 25% and early check in at 7 am for $100. We get to the hotel at 12:15 pm and we got none of that. We went to eat and walked around and then came back. Still no room. I told them I didn't need a room upgrade, we just wanted to get in the room. Their check-in starts at 3 pm and our room was finally ready at 2:45 pm. Not good service. The "upgrade" was a view of a building and a few trees. It was the very furthest building from the amenities and I had two children with me so it was super inconvenient.
10
Eric Michael
30 de out. de 2025
·
A estadia foi de 7 noites
Nice trip and we had a great time. Room, staff and food were all good! I have been to this resort several times and always find it be fantastic. Alberto - World Cafe, is just a wonderful person. Very nice and always happy. Resilly -Portofino, best waitress in the resort. Professional, pleasant and made our dining experience perfect (actually ate there 3 times). We had the Preferred Package and spent our days at the Adult Pool. The Adult Pool was just not the same without Jose! Jose has been at the Adult Pool for the last several years and was moved to another location. A few guests that I recognized from previous years, and new guests that we met, all commented the same - they missed Jose. Please bring Jose back to the Adult Pool! Thank you for a nice visit.
Nice trip and we had a great time. Room, staff and food were all good! I have been to this resort several times and always find it be fantastic. Alberto - World Cafe, is just a wonderful person. Very nice and always happy. Resilly -Portofino, best waitress in the resort. Professional, pleasant and made our dining experience perfect (actually ate there 3 times). We had the Preferred Package and spent our days at the Adult Pool. The Adult Pool was just not the same without Jose! Jose has been at the Adult Pool for the last several years and was moved to another location. A few guests that I recognized from previous years, and new guests that we met, all commented the same - they missed Jose. Please bring Jose back to the Adult Pool! Thank you for a nice visit.
10
sviatlana
3 de out. de 2023
·
A estadia foi de 6 noites
This our thrid trip to Dreams Sapphire and i will keep it very real here. The staff is the hardest working, always smiling group of people. There kids club is hamds down the best im cancun. The rooms are very clean and house keeping comes three times a day if you let them. This place is the real deal and i am not just saying this. I am speakimg from experience. We have been to cancun 30 times in the last 10 years. Have tried all over cancun, isla mujres, and play del carmen. Dreams shine way above the rest.
This our thrid trip to Dreams Sapphire and i will keep it very real here. The staff is the hardest working, always smiling group of people. There kids club is hamds down the best im cancun. The rooms are very clean and house keeping comes three times a day if you let them. This place is the real deal and i am not just saying this. I am speakimg from experience. We have been to cancun 30 times in the last 10 years. Have tried all over cancun, isla mujres, and play del carmen. Dreams shine way above the rest.
6
Sara Sandra
14 de out. de 2025
·
A estadia foi de 5 noites
We mentioned during the checking that we are VIP. We do not received any VIP access. I have a neuropathy and mention to the person during the checking because own room was very far to walk. He did not care. Very arrogant. The area is far, no elevators, and dark during the night. The place need to improve especially the desk employees
We mentioned during the checking that we are VIP. We do not received any VIP access. I have a neuropathy and mention to the person during the checking because own room was very far to walk. He did not care. Very arrogant. The area is far, no elevators, and dark during the night. The place need to improve especially the desk employees
4
Victor
5 de ago. de 2024
·
A estadia foi de 5 noites
I recently stayed at this resort, and while the housekeeping, room service, bell boys, and front desk staff were amazing, the management was completely awful. The ladies in the coffee shop were amazing and very friendly. Firstly, you need to make reservations for dinner only to be told it’s first come, first serve when you arrive. The buffet by the pool denied us entry because we weren't in proper attire. A tank top and swimming shorts aren't proper attire for a buffet near the pool? Make it make sense! The bartenders felt entitled, even after receiving a tip. A waiter even told me I had to tip him if I wanted him to bring me a drink. This is definitely not a 5-star resort, and for the price, it was a complete waste of money. Stay away. The rooms smelled like mold, the air conditioning didn’t work, and there were bugs in the room. One of the best experiences was playing with the local cats. The beach water was filthy—I thought an alligator would pop out at any moment. To give some credit to Hyatt, this is seaweed season and they did attempt to clean it everyday. To top it off, my entire family ended up with a bad stomach bug. Another issue is people reserving beach chairs with towels and not showing up until noon. Overall, a very disappointing experience.
I recently stayed at this resort, and while the housekeeping, room service, bell boys, and front desk staff were amazing, the management was completely awful. The ladies in the coffee shop were amazing and very friendly. Firstly, you need to make reservations for dinner only to be told it’s first come, first serve when you arrive. The buffet by the pool denied us entry because we weren't in proper attire. A tank top and swimming shorts aren't proper attire for a buffet near the pool? Make it make sense! The bartenders felt entitled, even after receiving a tip. A waiter even told me I had to tip him if I wanted him to bring me a drink. This is definitely not a 5-star resort, and for the price, it was a complete waste of money. Stay away. The rooms smelled like mold, the air conditioning didn’t work, and there were bugs in the room. One of the best experiences was playing with the local cats. The beach water was filthy—I thought an alligator would pop out at any moment. To give some credit to Hyatt, this is seaweed season and they did attempt to clean it everyday. To top it off, my entire family ended up with a bad stomach bug. Another issue is people reserving beach chairs with towels and not showing up until noon. Overall, a very disappointing experience.
10
Laura
2 de fev. de 2025
·
A estadia foi de 7 noites
Staff were excellent. Very friendly and attentive. A few small issues were resolved very quickly. Checking in and out was quick and easy. Plenty of food options and their open air taco stand in the evening was terrific. My only real criticism is the prices in shops and newstand are incredibly high and a taxi to town is $50 US roundtrip. But we had a wonderful stay and would recommend this resort.
Staff were excellent. Very friendly and attentive. A few small issues were resolved very quickly. Checking in and out was quick and easy. Plenty of food options and their open air taco stand in the evening was terrific. My only real criticism is the prices in shops and newstand are incredibly high and a taxi to town is $50 US roundtrip. But we had a wonderful stay and would recommend this resort.
10
JOHN
11 de mar. de 2025
·
A estadia foi de 7 noites
This was our 3rd time at Sapphire. We keep coming back primarily because of the staff. They are AWESOME! Everyone were consistently friendly, attentive and do an incredible job of drawing you into the daily activities. Food was above average. Nothing spectacular but this is a reasonably priced all-inclusive resort. You want fancy/high end, might look at an "a la carte option. (That said, their chicken wings and all food at Bordeaux were great!) For those of us who like to get back to a quiet room at a reasonable hour, we really appreciate that the pool and beach areas were quiet by 8-9pm. Sapphire offers free guided bike rides daily into Puerto Morelos which is always a great trip and highly recommend doing. Just make sure you arrive by the waiting area 15-20 minutes early to make sure you get on the list as they are limited by number of available bikes. We stayed in a preferred club, ocean front room with a jacuzzi tub on the balcony. Room was clean. View was great and we truly enjoyed our morning time watching the sunrise from the tub! Housekeeping had the room cleaned/reset each morning by around 9am. The beaches were constantly being maintained and seaweed cleared. Sapphire was one of the cleanest shorelines. Being our 3rd trip (my wife, me and 3 "children" ranging from 20-22 yrs old), we left already talking about next time! Shout outs to some memorable staff: Wendy Pedro in the World Cafe, Dave in the lobby and Ricky, Joe and Mar with Entertainment.
This was our 3rd time at Sapphire. We keep coming back primarily because of the staff. They are AWESOME! Everyone were consistently friendly, attentive and do an incredible job of drawing you into the daily activities. Food was above average. Nothing spectacular but this is a reasonably priced all-inclusive resort. You want fancy/high end, might look at an "a la carte option. (That said, their chicken wings and all food at Bordeaux were great!) For those of us who like to get back to a quiet room at a reasonable hour, we really appreciate that the pool and beach areas were quiet by 8-9pm. Sapphire offers free guided bike rides daily into Puerto Morelos which is always a great trip and highly recommend doing. Just make sure you arrive by the waiting area 15-20 minutes early to make sure you get on the list as they are limited by number of available bikes. We stayed in a preferred club, ocean front room with a jacuzzi tub on the balcony. Room was clean. View was great and we truly enjoyed our morning time watching the sunrise from the tub! Housekeeping had the room cleaned/reset each morning by around 9am. The beaches were constantly being maintained and seaweed cleared. Sapphire was one of the cleanest shorelines. Being our 3rd trip (my wife, me and 3 "children" ranging from 20-22 yrs old), we left already talking about next time! Shout outs to some memorable staff: Wendy Pedro in the World Cafe, Dave in the lobby and Ricky, Joe and Mar with Entertainment.
8
Stephanie
29 de abr. de 2025
·
A estadia foi de 3 noites
Resort is great for family and just adults only. I would just make note that they really push marketing Hyatt, so if they offer you “gifts” or complimentary options if you attend a breakfast at another hotel, it’s all marketing related. But we did get a free spa, and free romantic dinner
Resort is great for family and just adults only. I would just make note that they really push marketing Hyatt, so if they offer you “gifts” or complimentary options if you attend a breakfast at another hotel, it’s all marketing related. But we did get a free spa, and free romantic dinner
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Situado em uma área isolada perto de Puerto Morelos, o resort não é muito acessível a pé e os táxis podem ser caros. As condições da praia são frequentemente afetadas pelo sargaço e pelo odor, tornando o banho de mar pouco confiável.
Avaliações dos hóspedes relacionadas
6
Christian
2 de out. de 2025
·
A estadia foi de 3 noites
This was a beautiful resort. However, the beach was going to be my favorite part but the seaweed on the beach was AWFUL and the smell was worse. We paid for an upgrade for ocean view but the beach smelled and we couldn't even walk on it. It's not the resorts fault but it was disappointing.
This was a beautiful resort. However, the beach was going to be my favorite part but the seaweed on the beach was AWFUL and the smell was worse. We paid for an upgrade for ocean view but the beach smelled and we couldn't even walk on it. It's not the resorts fault but it was disappointing.
10
Beatriz De Los Angeles
18 de set. de 2025
·
A estadia foi de 4 noites
The hotel was a short drive from the airport. I loved the nature paths to the rooms, as well as the big pool with enough space for everyone. The resort never felt crowded. The food options were great. Despite being an all-inclusive, the drinks were actually good. Also very family friendly!
The hotel was a short drive from the airport. I loved the nature paths to the rooms, as well as the big pool with enough space for everyone. The resort never felt crowded. The food options were great. Despite being an all-inclusive, the drinks were actually good. Also very family friendly!
8
Karen lynn
18 de jul. de 2024
·
A estadia foi de 5 noites
Do not believe pics of ocean. It is NOT aqua & beautiful. It’s gross. Dark, muddy, & stinks. A snickers bar was $8. Sunscreen was $39. Resort was pretty good, except our room was not cool. Requested a fan but never got one. Pool was awesome! Food was really good. Staff was helpful and nice. I give it a 3 or 4.
Do not believe pics of ocean. It is NOT aqua & beautiful. It’s gross. Dark, muddy, & stinks. A snickers bar was $8. Sunscreen was $39. Resort was pretty good, except our room was not cool. Requested a fan but never got one. Pool was awesome! Food was really good. Staff was helpful and nice. I give it a 3 or 4.
8
Grace
28 de fev. de 2025
·
A estadia foi de 4 noites
This resort was very family friendly. Lots of activities to do - for both adults and kids! The beach was nice - not the cleanest in terms of biological matter. Lots of walking to get places as it is a large resort. Overall - would recommend if you are looking for a safe place to stay in Mexico.
This resort was very family friendly. Lots of activities to do - for both adults and kids! The beach was nice - not the cleanest in terms of biological matter. Lots of walking to get places as it is a large resort. Overall - would recommend if you are looking for a safe place to stay in Mexico.
6
Nadiya
10 de abr. de 2025
·
A estadia foi de 3 noites
Property is very large, area is not walkable so expect getting a taxi or staying at the resort. Beach was not great, seaweed was not cleaned and water was murky. Food was not tasty and drinks were weak. Among good stuff the swimming pools were enormous and the larger pool had the bar in it. Hotel had live music and some other entertainment at night which was nice. Overall not bad experience but if you prefer quieter and more relaxing experience at the beach not your cup of tea.
Property is very large, area is not walkable so expect getting a taxi or staying at the resort. Beach was not great, seaweed was not cleaned and water was murky. Food was not tasty and drinks were weak. Among good stuff the swimming pools were enormous and the larger pool had the bar in it. Hotel had live music and some other entertainment at night which was nice. Overall not bad experience but if you prefer quieter and more relaxing experience at the beach not your cup of tea.
10
Steven
24 de out. de 2024
·
A estadia foi de 5 noites
We enjoyed our stay at Dreams Sapphire. It was a nice, quiet resort with plenty of amenities to meet our needs. There were multiple food options, but we stuck with the World Cafe or the outdoor buffet for most of our dinners since we are not into fancy dining. We did eat at the hibachi one night, which was nice. The beach access was wonderful, as it was just steps away from the resort. The water activities provided on the beach were a nice benefit that we have not gotten at other places. It was easy to book our excursions at the resort where we were able to get a description of each excursion from an actual person and not rely on an online description. The only complaint we have would be the roads were terrible leading to the resort, but I don't think this is a resort problem, as the roads were terrible everywhere that we went on this trip. We will definitely look into this place or another Dreams Resort the next time we plan a vacation.
We enjoyed our stay at Dreams Sapphire. It was a nice, quiet resort with plenty of amenities to meet our needs. There were multiple food options, but we stuck with the World Cafe or the outdoor buffet for most of our dinners since we are not into fancy dining. We did eat at the hibachi one night, which was nice. The beach access was wonderful, as it was just steps away from the resort. The water activities provided on the beach were a nice benefit that we have not gotten at other places. It was easy to book our excursions at the resort where we were able to get a description of each excursion from an actual person and not rely on an online description. The only complaint we have would be the roads were terrible leading to the resort, but I don't think this is a resort problem, as the roads were terrible everywhere that we went on this trip. We will definitely look into this place or another Dreams Resort the next time we plan a vacation.
4
Sevinj
9 de set. de 2025
·
A estadia foi de 6 noites
beach was not accessible due to excessive seaweed
beach was not accessible due to excessive seaweed
10
Andrzej
30 de ago. de 2025
·
A estadia foi de 5 noites
nice resort with friendly staff and lot off activities , but beach was not usable on this time of the year
nice resort with friendly staff and lot off activities , but beach was not usable on this time of the year
10
Laura
2 de fev. de 2025
·
A estadia foi de 7 noites
Staff were excellent. Very friendly and attentive. A few small issues were resolved very quickly. Checking in and out was quick and easy. Plenty of food options and their open air taco stand in the evening was terrific. My only real criticism is the prices in shops and newstand are incredibly high and a taxi to town is $50 US roundtrip. But we had a wonderful stay and would recommend this resort.
Staff were excellent. Very friendly and attentive. A few small issues were resolved very quickly. Checking in and out was quick and easy. Plenty of food options and their open air taco stand in the evening was terrific. My only real criticism is the prices in shops and newstand are incredibly high and a taxi to town is $50 US roundtrip. But we had a wonderful stay and would recommend this resort.
6
Danielle
19 de set. de 2024
·
A estadia foi de 4 noites
The beach had a lot of seaweed built up on beaches. It was not a very nice beach at all. The pictures were misleading. Although we understand it was low season, the bars closed early and only certain restaurants were open each night without warning as to which would be closed. This made planning where to go difficult. The buffet was also fairly minimal with poor options. The staff were great though and we had a very enjoyable excursion. The beach bar is also great but it took us a few days to find it.
The beach had a lot of seaweed built up on beaches. It was not a very nice beach at all. The pictures were misleading. Although we understand it was low season, the bars closed early and only certain restaurants were open each night without warning as to which would be closed. This made planning where to go difficult. The buffet was also fairly minimal with poor options. The staff were great though and we had a very enjoyable excursion. The beach bar is also great but it took us a few days to find it.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A qualidade da comida é variável: alguns apreciam restaurantes específicos (francês, japonês) e opções sem glúten, mas muitos relatam seleções de buffet médias, bebidas diluídas e longas esperas devido ao sistema de atendimento por ordem de chegada e fechamentos rotativos; teppanyaki geralmente requer reserva.
Avaliações dos hóspedes relacionadas
10
Michael
8 de jun. de 2025
·
A estadia foi de 5 noites
What can I say about Dreams Sapphire? It holds a special place in my heart because my husband and I got married there! We have been there a total of 3 times and we love it just as much each time. The property is stunning, and the staff is amazing! We've been to a lot of all inclusive resorts in the Caribbean and I think the food here is better than most! We ate the buffet for most meals and it was always good. The Italian restaurant is amazing as well! The pool is so much fun! The entertainment team is awesome at what they do! They keep everyone entertained and engaged with music and games. And we love the swim up bar of course. 10/10 recommend! Can't wait til next time!
What can I say about Dreams Sapphire? It holds a special place in my heart because my husband and I got married there! We have been there a total of 3 times and we love it just as much each time. The property is stunning, and the staff is amazing! We've been to a lot of all inclusive resorts in the Caribbean and I think the food here is better than most! We ate the buffet for most meals and it was always good. The Italian restaurant is amazing as well! The pool is so much fun! The entertainment team is awesome at what they do! They keep everyone entertained and engaged with music and games. And we love the swim up bar of course. 10/10 recommend! Can't wait til next time!
8
Jennifer
23 de abr. de 2025
·
A estadia foi de 7 noites
The service was amazing! Really liked the indigo section, preferred club pool, and the rooms. The food was average and the ocean was not swimmable (unless you enjoy swimming in seaweed) due to seaweed. The Italian restaurant was my favorite. They had great entertainment and kids activities
The service was amazing! Really liked the indigo section, preferred club pool, and the rooms. The food was average and the ocean was not swimmable (unless you enjoy swimming in seaweed) due to seaweed. The Italian restaurant was my favorite. They had great entertainment and kids activities
10
Harpreet
8 de out. de 2025
·
A estadia foi de 5 noites
I have celiac and i am vegetarian. There were so many gluten free options to choose from. Gluten free muffing, cookies and cakes in the Revive bar. They are aware about cross contamination. Chef made me gluten free nachos and gluten free pizza. This is the first ever vacation when i didnt lose any weight :) place was beautiful and clean. So peaceful. Not too crowded. highly recommended
I have celiac and i am vegetarian. There were so many gluten free options to choose from. Gluten free muffing, cookies and cakes in the Revive bar. They are aware about cross contamination. Chef made me gluten free nachos and gluten free pizza. This is the first ever vacation when i didnt lose any weight :) place was beautiful and clean. So peaceful. Not too crowded. highly recommended
2
Yamilis
7 de ago. de 2025
·
A estadia foi de 5 noites
I saw the bad reviews before going to Dreams Sapphire but thought it was just picky people complaining. Unfortunately, I was wrong—they were absolutely right. The food quality was awful across almost all the restaurants. The only decent meal we had was at the Japanese restaurant and a late-night taco cart, which also had the only friendly service. Everywhere else, we had to wait nearly two hours to get a table, and the staff was rude and unaccommodating. The hotel itself is very old and run-down. The pool is in bad shape, with broken tiles and poor maintenance. We paid extra for the Preferred Club (Indigo), thinking it would be worth it, but it was a complete waste of money—especially if you’re traveling with kids. Most of the “upgraded” facilities are adults-only, so families get no real benefit. In short: Don’t go. There are far better hotels in Mexico.
I saw the bad reviews before going to Dreams Sapphire but thought it was just picky people complaining. Unfortunately, I was wrong—they were absolutely right. The food quality was awful across almost all the restaurants. The only decent meal we had was at the Japanese restaurant and a late-night taco cart, which also had the only friendly service. Everywhere else, we had to wait nearly two hours to get a table, and the staff was rude and unaccommodating. The hotel itself is very old and run-down. The pool is in bad shape, with broken tiles and poor maintenance. We paid extra for the Preferred Club (Indigo), thinking it would be worth it, but it was a complete waste of money—especially if you’re traveling with kids. Most of the “upgraded” facilities are adults-only, so families get no real benefit. In short: Don’t go. There are far better hotels in Mexico.
4
Nancy Carolina
2 de ago. de 2025
·
A estadia foi de 5 noites
Food options were limited, restaurants were always full, buffet was OK not great. Very little authentic Mexican food. AC was turned off in one of the restaurants during dinning Dining took two hour wait. Alcohol tasted watered down and not brand name. The best food was outside…. They would serve tacos in a taco stand outside of the restaurants.
Food options were limited, restaurants were always full, buffet was OK not great. Very little authentic Mexican food. AC was turned off in one of the restaurants during dinning Dining took two hour wait. Alcohol tasted watered down and not brand name. The best food was outside…. They would serve tacos in a taco stand outside of the restaurants.
8
Kenisha
8 de out. de 2025
·
A estadia foi de 4 noites
Everything was lovely. I recommend they provide better tasting food at the buffet.
Everything was lovely. I recommend they provide better tasting food at the buffet.
6
Janaya M
31 de jul. de 2025
·
A estadia foi de 3 noites
I really the VIP access thanks to Expedia. The resort was beautiful but the food wasn't the best. The resort doesn't offer your typical bacon and sausage for breakfast. We end up getting breakfast at the preferred club or ordered room service. The restaurants on the resort doesn't offer reservation. It's first come first serve basis except Teppanyaki. They only take reservations for the Teppanyaki Chef's. Which was booked every day during our stay which sucked. The buffet serves the same food everyday. The resort had a terrible smell. From my understanding it was seaweed season, I'm not 100% sure if that was the reason. We also couldn't enjoy the beach because of the seaweed. It was close. If you like the beach, you won't be able to utilize it. I reserved 3 rooms for my kids and mom. I upgraded all rooms to the rooms with the jacuzzi on the balcony and ocean front. The Jacuzzi's were disgusting! I wanted to downgrade to our previous rooms but that no longer an option because they weren't available. Our family vacation was ok overall but 2 of my kids were ready o come home after 2 days at the resort.
I really the VIP access thanks to Expedia. The resort was beautiful but the food wasn't the best. The resort doesn't offer your typical bacon and sausage for breakfast. We end up getting breakfast at the preferred club or ordered room service. The restaurants on the resort doesn't offer reservation. It's first come first serve basis except Teppanyaki. They only take reservations for the Teppanyaki Chef's. Which was booked every day during our stay which sucked. The buffet serves the same food everyday. The resort had a terrible smell. From my understanding it was seaweed season, I'm not 100% sure if that was the reason. We also couldn't enjoy the beach because of the seaweed. It was close. If you like the beach, you won't be able to utilize it. I reserved 3 rooms for my kids and mom. I upgraded all rooms to the rooms with the jacuzzi on the balcony and ocean front. The Jacuzzi's were disgusting! I wanted to downgrade to our previous rooms but that no longer an option because they weren't available. Our family vacation was ok overall but 2 of my kids were ready o come home after 2 days at the resort.
8
Angela Marie
6 de fev. de 2025
·
A estadia foi de 5 noites
We like everything at this resort this is our second time staying here. For us everything was a short walking distance from our room to the main lobby area, main bar and preferred club lounge. The staff was amazing and very friendly. I will say if you don't get to the restaurant's early when they open at 6, you will be put on a waiting list and that wait could be anywhere from an hour to an hour and half. Food was ok. Nightly entertainment was ok. Seaweed was manageable some days better than others but they do try and keep it at a minimum. Weather was great the whole time.
We like everything at this resort this is our second time staying here. For us everything was a short walking distance from our room to the main lobby area, main bar and preferred club lounge. The staff was amazing and very friendly. I will say if you don't get to the restaurant's early when they open at 6, you will be put on a waiting list and that wait could be anywhere from an hour to an hour and half. Food was ok. Nightly entertainment was ok. Seaweed was manageable some days better than others but they do try and keep it at a minimum. Weather was great the whole time.
6
Lovleen
2 de dez. de 2024
·
A estadia foi de 5 noites
This was our first Dreams all-inclusive resort, although we’ve been to many others resorts in Cancun. This was my least favourite of all my experiences. Given this brand is considered a 4.5 star, it surely didn’t feel it. Cons: - We were a group of 34 and our hotel rooms were scattered across the resort, no attempt to keep us clustered even though the booking was made all together. When asked the front desk staff responded, we have too many groups. - The steak house - worst dining experience of all the al a carte restaurants. The food at the steakhouse was sub par. We found hair in the food on two different plates. The service was also not great, rude and inattentive waiter. - Pool towels. Get your towels early. One day there was a 3 hour wait to get towels. - Room towels, we were a family of 4 and they consistently only left 2 new towels when they cleaned the room. We had to call down daily for extra towels. On two occasions we were told that they were out of towels and the hotel was too busy so we had to share wet towels after showers. - We had quite a few vegetarians in out group and the options at the resort were limited. - I’m truly surprised at how small the restaurants were given the shear size of the resort and number of guest rooms. Some nights if you showed up at 6:45 you wouldn’t be able to get into a restaurant other than the buffet. - Buffet, the lunch buffet was the best. The morning omelette stations were great but other than that the food consistently ran ou
This was our first Dreams all-inclusive resort, although we’ve been to many others resorts in Cancun. This was my least favourite of all my experiences. Given this brand is considered a 4.5 star, it surely didn’t feel it. Cons: - We were a group of 34 and our hotel rooms were scattered across the resort, no attempt to keep us clustered even though the booking was made all together. When asked the front desk staff responded, we have too many groups. - The steak house - worst dining experience of all the al a carte restaurants. The food at the steakhouse was sub par. We found hair in the food on two different plates. The service was also not great, rude and inattentive waiter. - Pool towels. Get your towels early. One day there was a 3 hour wait to get towels. - Room towels, we were a family of 4 and they consistently only left 2 new towels when they cleaned the room. We had to call down daily for extra towels. On two occasions we were told that they were out of towels and the hotel was too busy so we had to share wet towels after showers. - We had quite a few vegetarians in out group and the options at the resort were limited. - I’m truly surprised at how small the restaurants were given the shear size of the resort and number of guest rooms. Some nights if you showed up at 6:45 you wouldn’t be able to get into a restaurant other than the buffet. - Buffet, the lunch buffet was the best. The morning omelette stations were great but other than that the food consistently ran ou
8
Martin
9 de abr. de 2025
·
A estadia foi de 5 noites
It was kid friendly. The wait times for the restaurants were excessively long. The time to go for short wait times is not until 8:30 pm. Rush hour for restaurant starts at 5:30 pm.
It was kid friendly. The wait times for the restaurants were excessively long. The time to go for short wait times is not until 8:30 pm. Rush hour for restaurant starts at 5:30 pm.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Nair
24 de mai. de 2026
·
A estadia foi de 8 noites
Hotel muito bom. Vale mto a pena. Recomendo
Hotel muito bom. Vale mto a pena. Recomendo
10
Ahnuart
há 3 semanas
·
A estadia foi de 5 noites
Excelente ubicación y gran trato del personal la limpieza excelente
Excelente ubicación y gran trato del personal la limpieza excelente
6
Rogelio
8 de set. de 2026
·
A estadia foi de 4 noites
Un poco olvidado el mantenimiento del hotel, en general cumple.
Un poco olvidado el mantenimiento del hotel, en general cumple.
10
Juan Carlos
9 de ago. de 2026
·
A estadia foi de 4 noites
Excelente servicio, instalaciones, comida rica, gran alberca.
Excelente servicio, instalaciones, comida rica, gran alberca.
8
Lot
24 de jul. de 2026
·
A estadia foi de 4 noites
Fué buena a secas ya les escribí en el hotel mi retro
Fué buena a secas ya les escribí en el hotel mi retro
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-02: 237.53661153900148USD
- 2026-11-03: 237.0428955027771USD
- 2026-11-04: 236.79889750320436USD
- 2026-11-05: 236.79889750320436USD
- 2026-11-06: 512.7960309509277USD
- 2026-11-07: 261.7748332548523USD
- 2026-11-08: 263.16966856521606USD
- 2026-11-09: 264.7621610374451USD
- 2026-11-10: 264.1042201754761USD
- 2026-11-11: 268.7585716596985USD
- 2026-11-12: 292.2426363674927USD
- 2026-11-13: 264.7621610374451USD
- 2026-11-14: 264.7621610374451USD
- 2026-11-15: 264.08636USD
- 2026-11-16: 263.5322335423279USD
- 2026-11-17: 258.76754510406494USD
- 2026-11-18: 253.7720232888794USD
- 2026-11-19: 253.7720232888794USD
- 2026-11-20: 403.94594505615237USD
- 2026-11-21: 371.6761253668213USD
- 2026-11-22: 253.7720232888794USD
- 2026-11-23: 253.7720232888794USD
- 2026-11-24: 253.7720232888794USD
- 2026-11-25: 253.7720232888794USD
- 2026-11-26: 253.7720232888794USD
- 2026-11-27: 253.7720232888794USD
- 2026-11-28: 253.7720232888794USD
- 2026-11-29: 253.7720232888794USD
- 2026-11-30: 253.7720232888794USD
- 2026-12-01: 228.79446543716432USD
- 2026-12-02: 228.79446543716432USD
- 2026-12-03: 228.79446543716432USD
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: NO DATA
- 2026-12-07: NO DATA
- 2026-12-08: NO DATA
- 2026-12-09: NO DATA
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 228.79446543716432USD
- 2026-12-14: 228.79446543716432USD
- 2026-12-15: 228.79446543716432USD
- 2026-12-16: 228.79446543716432USD
- 2026-12-17: 228.79446543716432USD
- 2026-12-18: 228.79446543716432USD
- 2026-12-19: 228.79446543716432USD
- 2026-12-20: 228.79446543716432USD
- 2026-12-21: 351.5425510345459USD
- 2026-12-22: 350.64179032989506USD
- 2026-12-23: 428.11417742279053USD
- 2026-12-24: 541.182611378479USD
- 2026-12-25: 542.6138500292969USD
- 2026-12-26: 540.1061857739259USD
- 2026-12-27: 542.6138500292969USD
- 2026-12-28: 923.9184198999023USD
- 2026-12-29: 553.4275886642456USD
- 2026-12-30: 552.0253429177857USD
- 2026-12-31: 1030.4419703552246USD
- 2027-01-01: 547.4886193005372USD
- 2027-01-02: 433.44853032989505USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- O nome que consta do cartão de crédito usado no momento do registo de entrada para pagamento de despesas adicionais deverá ser o nome principal na reserva do quarto
- Este alojamento aceita cartões de crédito; não se aceita numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O preço total apresentado para estadias a 31 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Ano Novo.
- O alojamento aceita animais de estimação apenas em quartos específicos e aplica outras restrições aos mesmos (haverá lugar a custos adicionais, devidamente discriminados na secção "Taxas"). Os clientes deverão contactar diretamente o alojamento no sentido de organizar a estadia dos seus animais de estimação, utilizando para tal as informações de contacto que constam na sua confirmação de reserva.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
Dados da empresa
Número de registo do alojamento 011-007-003238/2025
- Estadia de animais de estimação: 65 USD por animal, por noite
- Os animais de serviço estão isentos de taxas
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Estacionamento
Serviço de transporte ao aeroporto
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Centro de negócios
Serviço de quartos
Atividades
Piscina
Campos de ténis
Praia privada
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Mergulho
Windsurf
Bilhar
Pesca
Parque infantil
Canoagem
Piscina para crianças
Piscina exterior
Música ao vivo
Bicycle Tour Information
Evening Entertainment
Mobiliário de exterior
Pool (Seasonal Outdoor)
Ténis de mesa
Terraço
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Serviço de estacionamento
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Serviços
Centro de negócios
Balcão de turismo
Limpeza a seco
Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Depósito de bagagem
Área designada para fumadores
Check-in/check-out expresso
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Banheira de hidromassagem/Jacúzi
Spa/Health club
Cabeleireiro/Salão de beleza
Clube para crianças
Bar junto à piscina
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Internet
Wi-fi gratuito