Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
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Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 6 piscinas exteriores, um parque aquátic...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 6 piscinas exteriores, um parque aquático grátis e um "lazy river".
Comodidades para negócios
As principais comodidades incluem um serviço de limpeza a seco, uma receção aberta 24 horas e assistência multilingue. Há estacionamento grátis no local.
Restaurante
Para recarregar baterias, venha até ao restaurante Gourmet Marche dRoyalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, ou dê um salto até snack-bar/pastelaria. Quando lhe apetecer tomar um copo, dirija-se a um dos 8 bares/lounges, 2 bares na praia ou 3 bares junto à piscina. Comece as suas manhãs da melhor forma com um pequeno-almoço completo grátis, servido diariamente entre as 7:00 e as 11:00.
Quartos
Sinta-se em casa num dos 1005 quartos, com produtos grátis no minibar e um televisor plasma. As camas têm edredões de penas e roupa de alta qualidade, para um sono pleno de conforto. As unidades contam com uma varanda. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas têm artigos de higiene grátis e secadores de cabelo.
Localização
Com uma estadia Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort em Puerto Morelos, ficará a 10,9 km (6,8 mi) de Campo de Golfe El Tinto e a 21,1 km (13,1 mi) de Praça de Puerto Morelos.
O que há nas proximidades
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc(0.1 milhas)
Parque Nacional Arrecife de Puerto Morelos(0.1 milhas)
Grand Outlet Riviera Maya(5.9 milhas)
Xoximilco(6.4 milhas)
Campo de Golfe El Tinto(6.8 milhas)
Clube de Golfe Moon Palace(7.8 milhas)
Baía de Petempich(9.4 milhas)
Universidade Anáhuac Cancún(10.6 milhas)
Praia Coral(11.2 milhas)
Praia de Puerto Morelos(11.9 milhas)
Complexo de Golfe Riviera Cancún(12.1 milhas)
Spa da Selva(12.2 milhas)
Monumento Ruta de los Cenotes(12.3 milhas)
Jardim Botânico Dr. Alfredo Barrera Marín(12.4 milhas)
Parroquia de Cristo Resucitado(12.5 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(10.6 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(51.6 milhas)
Aeroporto Internacional de Tulum (TQO)(95.8 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Localização
Carretera Federal 307 Carretera Federal 307, Cancun - Playa del Carmen, Puerto Morelos, Estado de Quintana Roo, México
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc (0.1 milhas)
Parque Nacional Arrecife de Puerto Morelos (0.1 milhas)
Grand Outlet Riviera Maya (5.9 milhas)
Xoximilco (6.4 milhas)
Campo de Golfe El Tinto (6.8 milhas)
Clube de Golfe Moon Palace (7.8 milhas)
Opções de quartos
7
Luxury Junior Suite Ocean Front
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 4
548 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Casa de banho privada
13
Two Bedroom Luxury Junior Suite
Detalhes do quarto
1 Cama De Casal Extragrande
, 2 Camas De Casal Grandes
e 2 Sofás-Cama
Dormidas 8
1089 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Sofá-cama
13
Two Bedroom Luxury Junior Suite Ocean Front Diamond Club
Detalhes do quarto
1 Cama De Casal Extragrande
, 2 Camas De Casal Grandes
e 2 Sofás-Cama
2 Camas De Casal Grandes
e 2 Sofás-Cama
Dormidas 8
1096 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Banheira e duche separados
8
Luxury Junior Suite Ocean View Diamond Club
Detalhes do quarto
2 Camas De Casal Grandes
e 1 Sofá-Cama
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
548 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Casa de banho privada
15
Luxury Presidential Ocean Front One Bedroom Suite Diamond Club
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
994 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Banheira e duche separados
16
Luxury Junior Suite Ocean Front Swim Out Diamond Club
Detalhes do quarto
2 Camas De Casal Grandes
e 1 Sofá-Cama
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
548 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Banheira e duche separados
7
Luxury Junior Suite Ocean Front Terrace Jacuzzi
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 4
548 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Casa de banho privada
6
Luxury Junior Suite Ocean Front Diamond Club
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 4
548 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Banheira e duche separados
12
Luxury Junior Suite Swim Out
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 4
548 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Casa de banho privada
7
Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 4
548 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Banheira e duche separados
8
Luxury Junior Suite Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 4
548 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Casa de banho privada
14
Luxury Junior Suite Swim Out Diamond Club
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 4
548 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Banheira e duche separados
10
Luxury Junior Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 4
544 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Casa de banho privada
24
Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club
Detalhes do quarto
1 Cama De Casal Extragrande
, 2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 7
5205 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Banheira e duche separados
25
Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club
Detalhes do quarto
1 Cama De Casal Extragrande
, 2 Camas De Casal Grandes
e 2 Sofás-Cama
3437 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Banheira e duche separados
14
Two Bedroom Luxury Junior Suite Ocean View Diamond Club
Detalhes do quarto
1 Cama De Casal Extragrande
, 2 Camas De Casal Grandes
e 2 Sofás-Cama
2 Camas De Casal Grandes
e 2 Sofás-Cama
Dormidas 8
1096 ft²
VarandaAr condicionadoCamas dobráveis ou camas extra (gratuitas)Sofá-cama
Avaliações dos hóspedes sobre Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
6.9
Agradável
Com base em 3.275 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, os hóspedes destacam as amplas piscinas, o parque aquático e as atividades para famílias, mas relatam qualidade da comida variável, dificuldade em conseguir reservas para o jantar e condições de praia com algas ou água turva.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, os hóspedes destacam as amplas piscinas, o parque aquático e as atividades para famílias, mas relatam qualidade da comida variável, dificuldade em conseguir reservas para o jantar e condições de praia com algas ou água turva.
Os quartos são geralmente espaçosos e modernos, mas várias avaliações mencionam problemas de manutenção, cheiro de mofo, barulho dos corredores e ocasionais problemas de energia ou ar-condicionado. O serviço é avaliado positivamente no geral, embora muitos mencionem check-in lento, vendas agressivas de assinaturas e longas esperas pelo serviço de quarto ou nos bares. Espere um resort animado e voltado para famílias, com piscinas e toboáguas excelentes, e eficiência variável no jantar e no serviço.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
As amplas comodidades voltadas para famílias incluem várias piscinas, um parque aquático considerável, um rio lento e uma academia bem equipada, que muitos apreciam. Os inconvenientes incluem áreas de piscina lotadas e a prática precoce de reservar cadeiras, algumas hidromassagens não muito quentes, poucas boias e taxas extras para boliche, laser tag e trampolins.
Avaliações dos hóspedes relacionadas
8
Jana Kristine
26 de jun. de 2025
·
A estadia foi de 4 noites
Stayed at resort for 5 days in June - group of 7 of all ages, w/ multiple rooms - stayed in a luxury junior suite (non-diamond club). Pros • Multiple large pools, water seemed well maintained • Different water parks for all ages, including lazy river • Fully equipped gym (best we've seen) • Resort & guest rooms appeared well maintained • Family friendly nightly entertainment So/So • Most pools were 4.42 ft deep - too deep for younger kids to touch • Kids club seemed more for 7-8 years old or younger • Food was comparable to other AI resorts • Only purified water available at bars and restaurants, no bottled water - only in rooms • Larger resort with a 1000 rooms = getting around takes longer • Wristbands used as room key = convenient, but the closing/tie mechanism needs improvement •Pool chairs get reserved around 7am when towels are put out Cons • Incredibly slow check-in • Slow service everywhere, seemed understaffed, especially in the restaurants • Reservations needed at every restaurant-can't be booked until you're checked in - especially difficult for large group • Food trucks never opened on time, didn't have menus posted & long line/wait with limited shade • Maintenance requests not fulfilled, after multiple requests • App schedule for restaurants & activities didn't always match up • Hot, slow and small elevators • Stairwells: difficult to find & gross - didn't seem designed for guest use. Overall: We would return to this resort. Had a great time, plenty to do!
Stayed at resort for 5 days in June - group of 7 of all ages, w/ multiple rooms - stayed in a luxury junior suite (non-diamond club). Pros • Multiple large pools, water seemed well maintained • Different water parks for all ages, including lazy river • Fully equipped gym (best we've seen) • Resort & guest rooms appeared well maintained • Family friendly nightly entertainment So/So • Most pools were 4.42 ft deep - too deep for younger kids to touch • Kids club seemed more for 7-8 years old or younger • Food was comparable to other AI resorts • Only purified water available at bars and restaurants, no bottled water - only in rooms • Larger resort with a 1000 rooms = getting around takes longer • Wristbands used as room key = convenient, but the closing/tie mechanism needs improvement •Pool chairs get reserved around 7am when towels are put out Cons • Incredibly slow check-in • Slow service everywhere, seemed understaffed, especially in the restaurants • Reservations needed at every restaurant-can't be booked until you're checked in - especially difficult for large group • Food trucks never opened on time, didn't have menus posted & long line/wait with limited shade • Maintenance requests not fulfilled, after multiple requests • App schedule for restaurants & activities didn't always match up • Hot, slow and small elevators • Stairwells: difficult to find & gross - didn't seem designed for guest use. Overall: We would return to this resort. Had a great time, plenty to do!
8
Daniel
24 de jul. de 2025
·
A estadia foi de 6 noites
Was at Royalton Splash for a week. Had a great time overall, very clean hotel, staff is nice. Spent a lot of time at the pool and there were people walking around all the time. Open snack areas around the pool allows to be at the pool all day, which was great! Slides, water park and lazy river were awesome, kids and adults enjoyed them all day long. Rooms were clean and service came daily. They were quick about it too. Mini bar gets refilled at night or by calling guest services. We had an issue with the shower, it was clogged and had to call for someone to come up, they stopped by within the hour and unclogged the drain. They have a good number of restaurants which you book through their app which actually works great. Never had an issue booking something or navigating the app. You can book restaurants one day in advance starting at midnight. The buffet was hit or miss, some days they had good choices some so not. Wish they had more authentic Mexican options, they catered mostly to the tourist with American food. The individual restaurants were hit and miss as well. Strongly recommend Hunter steakhouse and Zen Teppenyaki. Food was really good at both. Most other individual restaurants it was average and we tried all. Nightly activities in the main theater, changes every night, they are fun and entertaining…just another reason to stay out and drink more!
Was at Royalton Splash for a week. Had a great time overall, very clean hotel, staff is nice. Spent a lot of time at the pool and there were people walking around all the time. Open snack areas around the pool allows to be at the pool all day, which was great! Slides, water park and lazy river were awesome, kids and adults enjoyed them all day long. Rooms were clean and service came daily. They were quick about it too. Mini bar gets refilled at night or by calling guest services. We had an issue with the shower, it was clogged and had to call for someone to come up, they stopped by within the hour and unclogged the drain. They have a good number of restaurants which you book through their app which actually works great. Never had an issue booking something or navigating the app. You can book restaurants one day in advance starting at midnight. The buffet was hit or miss, some days they had good choices some so not. Wish they had more authentic Mexican options, they catered mostly to the tourist with American food. The individual restaurants were hit and miss as well. Strongly recommend Hunter steakhouse and Zen Teppenyaki. Food was really good at both. Most other individual restaurants it was average and we tried all. Nightly activities in the main theater, changes every night, they are fun and entertaining…just another reason to stay out and drink more!
10
MARLON
2 de set. de 2025
·
A estadia foi de 6 noites
Facilities A+ Service Excellent. The Only bad thing was the beach Sargssum.
Facilities A+ Service Excellent. The Only bad thing was the beach Sargssum.
8
Seth
26 de jun. de 2025
·
A estadia foi de 7 noites
We stayed June7-13th 2025. We stayed in two rooms 16508 and 16509. We had an amazing time. Enrique and Ivan were amazing. They helped with all reservations. They both made sure we were good each day and helped with anything. The kids loved the water park. I was hesitant after reading some reviews but besides the cave, all food was generally good. Water park was great but need more tubes.
We stayed June7-13th 2025. We stayed in two rooms 16508 and 16509. We had an amazing time. Enrique and Ivan were amazing. They helped with all reservations. They both made sure we were good each day and helped with anything. The kids loved the water park. I was hesitant after reading some reviews but besides the cave, all food was generally good. Water park was great but need more tubes.
8
Amy
11 de nov. de 2025
·
A estadia foi de 3 noites
Water slides!
Water slides!
10
sarah E.
10 de nov. de 2025
·
A estadia foi de 7 noites
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
6
Cathy Lynn
4 de nov. de 2025
·
A estadia foi de 4 noites
Very disappointed to find out the laser tag and trampoline park were NOT included when we arrived. No prior notice and this was a main reason we chose the property since we brought our kids. Some of the bar staff was very rude, but the entertainment team was great and the shows were entertaining. Also disappointed that the only working hot tub was in the diamond member area, none of the other ones were even remotely warm.
Very disappointed to find out the laser tag and trampoline park were NOT included when we arrived. No prior notice and this was a main reason we chose the property since we brought our kids. Some of the bar staff was very rude, but the entertainment team was great and the shows were entertaining. Also disappointed that the only working hot tub was in the diamond member area, none of the other ones were even remotely warm.
10
Carla
3 de set. de 2025
·
A estadia foi de 7 noites
The water park was a great feature on the resort. All family members including the adults had a great experience.
The water park was a great feature on the resort. All family members including the adults had a great experience.
6
Vahe
6 de set. de 2025
·
A estadia foi de 5 noites
We stay with my 3 year old son and my wife. The only thing that was AMAZING was there was LOTS to do for kids and my son enjoyed it alot! However my wife and were very disappointed for few different reasons...as soon as we entered the property it smelled absolutely disgusting!!! given the fact it's a seaweed season we were prepared but the smell was way beyond seaweed!! We took a day trip out of the hotel and went to the city itself and we didn't smell anything anywhere by the beach! The other big disappointment was the ocean.. it was no turquoise like the pictures or like the hotel zone area and it was all brown and dark and not swimmable at all. Another downside was the quality of the food... it was very bad! The only ok restaurant was the Zen Teppanyaki... We've been to many all-inclusive in Cancun and never have we been disappointed like this. My wife and I both got food poison at the Italian restaurant and ended up staying in the room for a whole day to recover :( In overall the only benefit was it was very fun for my son but everything else didn't meet our expectations and will not be back at this resort.
We stay with my 3 year old son and my wife. The only thing that was AMAZING was there was LOTS to do for kids and my son enjoyed it alot! However my wife and were very disappointed for few different reasons...as soon as we entered the property it smelled absolutely disgusting!!! given the fact it's a seaweed season we were prepared but the smell was way beyond seaweed!! We took a day trip out of the hotel and went to the city itself and we didn't smell anything anywhere by the beach! The other big disappointment was the ocean.. it was no turquoise like the pictures or like the hotel zone area and it was all brown and dark and not swimmable at all. Another downside was the quality of the food... it was very bad! The only ok restaurant was the Zen Teppanyaki... We've been to many all-inclusive in Cancun and never have we been disappointed like this. My wife and I both got food poison at the Italian restaurant and ended up staying in the room for a whole day to recover :( In overall the only benefit was it was very fun for my son but everything else didn't meet our expectations and will not be back at this resort.
10
Lori Lynn
18 de out. de 2025
·
A estadia foi de 7 noites
lots of amenities, great gym. expedia support amazing
lots of amenities, great gym. expedia support amazing
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes acharam os quartos e as áreas públicas limpos, mas relatos de cheiro de mofo ou esgoto, mofo e ocasionais pragas indicam padrões inconsistentes. Alguns problemas de limpeza relacionados à manutenção também foram observados nos banheiros e corredores.
Avaliações dos hóspedes relacionadas
10
SABIN
1 de nov. de 2025
·
A estadia foi de 5 noites
Very clean, friendly staff, variety of food choices
Very clean, friendly staff, variety of food choices
4
Angela
7 de jul. de 2025
·
A estadia foi de 6 noites
Lots of black mold in the wet room. This was addressed by housekeeping and the General Manager eventually but it took 3 attempts to remove the aggressive mold. I cannot believe that housekeeping cleaned around this like it was an exhibit! Shocking. The room smelled of it and despite it being eradicated halfway through our stay, the smell remained. I dread to think what is in the drains. We had many other disappointments but worked with management to try to have a good time. We would not return nor recommend this property. For reference I have been in the hospitality management business for a fortune 500 so I know baseline standards and exceptional. This does not meet either.
Lots of black mold in the wet room. This was addressed by housekeeping and the General Manager eventually but it took 3 attempts to remove the aggressive mold. I cannot believe that housekeeping cleaned around this like it was an exhibit! Shocking. The room smelled of it and despite it being eradicated halfway through our stay, the smell remained. I dread to think what is in the drains. We had many other disappointments but worked with management to try to have a good time. We would not return nor recommend this property. For reference I have been in the hospitality management business for a fortune 500 so I know baseline standards and exceptional. This does not meet either.
10
Christopher Michael
18 de ago. de 2025
·
A estadia foi de 4 noites
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
4
Jessica
31 de ago. de 2025
·
A estadia foi de 3 noites
I enjoyed the layout of the property. The swim out pool was clean and great. I hated that there was larvae in the shower stall, it took 1 days t I get a crib and my promise to have the door decorated never happened. I was beyond disappointed to celebrate his 1st birthday at this resort. It's sad because we've stayed at Royalton in St Lucia and it was fantastic!
I enjoyed the layout of the property. The swim out pool was clean and great. I hated that there was larvae in the shower stall, it took 1 days t I get a crib and my promise to have the door decorated never happened. I was beyond disappointed to celebrate his 1st birthday at this resort. It's sad because we've stayed at Royalton in St Lucia and it was fantastic!
10
Lori
28 de out. de 2025
·
A estadia foi de 7 noites
The entire staff at this resort were AMAZING! Super friendly and kind...room service was quick, even at the late hours that we sometimes requeted it. The pools, food, entertainment and drinks were absolutely wonderful and everything I could have wanted for this trip! The only thing that upset me was the smell in our room. It was a heavy musty smell and it lingered in my clothes, for sure.
The entire staff at this resort were AMAZING! Super friendly and kind...room service was quick, even at the late hours that we sometimes requeted it. The pools, food, entertainment and drinks were absolutely wonderful and everything I could have wanted for this trip! The only thing that upset me was the smell in our room. It was a heavy musty smell and it lingered in my clothes, for sure.
2
Arash
30 de nov. de 2025
·
A estadia foi de 4 noites
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
10
Satish
30 de dez. de 2025
·
A estadia foi de 5 noites
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
2
quyen
21 de ago. de 2025
·
A estadia foi de 2 noites
I went for a family union. Everyone room was nice and smell great! Only my Room was smell like someone puked. I brought it to management. They refused to change my room. Didn’t believe what I said. ( why should I want to change my room while I waited for 4 hours to get my room—- I needed a rest. Omg). They send a manager follow me to the room. We all smell it but she said she didn’t smelled anything. I was told to wait for availability but i refused. They finally changed my room but the others room also smell like mold and humid. I too tired to at the time and I must accept it because it better than the first. Terrible, customer services. Terrible experience. Never coming back, i recommend the Hilton all inclusive.
I went for a family union. Everyone room was nice and smell great! Only my Room was smell like someone puked. I brought it to management. They refused to change my room. Didn’t believe what I said. ( why should I want to change my room while I waited for 4 hours to get my room—- I needed a rest. Omg). They send a manager follow me to the room. We all smell it but she said she didn’t smelled anything. I was told to wait for availability but i refused. They finally changed my room but the others room also smell like mold and humid. I too tired to at the time and I must accept it because it better than the first. Terrible, customer services. Terrible experience. Never coming back, i recommend the Hilton all inclusive.
10
Kim
27 de out. de 2025
·
A estadia foi de 5 noites
Room was clean pool was great and nice and clean bartenders were amazing We had Mardo as our waiter for the week he was amazing !
Room was clean pool was great and nice and clean bartenders were amazing We had Mardo as our waiter for the week he was amazing !
2
Amardeep
11 de nov. de 2025
·
A estadia foi de 5 noites
There are random bad smells throughout the resort. The smell made its way into the room the last 3 nights of our stay. The front desk will not answer the phone after certain hours. They will ask you to leave a message but then there message box is full. The spa is not relaxing at all. The hydro theraphy is extremely rushed and not relaxing having someone screaming at you to stay in the spot even if you don’t enjoy it. I went to enjoy the hot and cold tub and go back and forth a few times. Firstly no hot tub at the resort is hot. They are all luke warm. The front desk supervisor held no accountability for our stay and was passed around 4 different people with no help. Would not stay here. Also the food is meh. Every restaurant is average.
There are random bad smells throughout the resort. The smell made its way into the room the last 3 nights of our stay. The front desk will not answer the phone after certain hours. They will ask you to leave a message but then there message box is full. The spa is not relaxing at all. The hydro theraphy is extremely rushed and not relaxing having someone screaming at you to stay in the spot even if you don’t enjoy it. I went to enjoy the hot and cold tub and go back and forth a few times. Firstly no hot tub at the resort is hot. They are all luke warm. The front desk supervisor held no accountability for our stay and was passed around 4 different people with no help. Would not stay here. Also the food is meh. Every restaurant is average.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos costumam ser espaçosos, modernos e confortáveis, com belas vistas, mas várias avaliações mencionam barulho no corredor, desempenho do ar-condicionado, cheiro de mofo, vazamentos ou problemas de energia e problemas na hidromassagem. As solicitações de tipo de cama às vezes não eram atendidas.
Avaliações dos hóspedes relacionadas
8
ZHEYU
18 de nov. de 2025
·
A estadia foi de 7 noites
Ac smell not good. Nice pool.
Ac smell not good. Nice pool.
8
dylan
29 de set. de 2025
·
A estadia foi de 5 noites
I had my wedding here which was absolutely incredible. The Resort was very nice. I had the diamond club which gave me a personal Butler for my entire stay. The Butler & entire staff were amazing, very accommodating. They go above and beyond! My biggest complaint is that it was extremely noisy outside of the room… You can hear EVERYTHING outside in the hallway. People late at night shouting, arguing etc, & then can hear staff/housekeeping at like 6-8am. It also doesn’t help that our room was across from the housekeeping area. Definitely did not get much of a refreshed goodnights sleep, especially for my wedding week away from long hours at work. Also, I had requested a (King Size) bed for my wife & I. We were given (2 Queen beds,) while majority of my guests who came to my wedding that brought friends got a King bed? They offered to switch us more than half way into my stay to make the switch but with a week’s worth of stuff for a family of 3 was too much to move around & did not feel like it was worth it at that point. I felt like some my family and friends who didn’t have diamond club, had a much nicer equipped room than the diamond club & my cost was so much more. When a wedding is planned & spending a TON of money. Bride & Groom need to be a priority especially booking 8 to 12 months in advance & to be told from the moment of check in, that they don’t have a King bed available.
I had my wedding here which was absolutely incredible. The Resort was very nice. I had the diamond club which gave me a personal Butler for my entire stay. The Butler & entire staff were amazing, very accommodating. They go above and beyond! My biggest complaint is that it was extremely noisy outside of the room… You can hear EVERYTHING outside in the hallway. People late at night shouting, arguing etc, & then can hear staff/housekeeping at like 6-8am. It also doesn’t help that our room was across from the housekeeping area. Definitely did not get much of a refreshed goodnights sleep, especially for my wedding week away from long hours at work. Also, I had requested a (King Size) bed for my wife & I. We were given (2 Queen beds,) while majority of my guests who came to my wedding that brought friends got a King bed? They offered to switch us more than half way into my stay to make the switch but with a week’s worth of stuff for a family of 3 was too much to move around & did not feel like it was worth it at that point. I felt like some my family and friends who didn’t have diamond club, had a much nicer equipped room than the diamond club & my cost was so much more. When a wedding is planned & spending a TON of money. Bride & Groom need to be a priority especially booking 8 to 12 months in advance & to be told from the moment of check in, that they don’t have a King bed available.
10
Aaron
27 de out. de 2025
·
A estadia foi de 5 noites
First time at this resort, and honestly, zero complaints. The entire resort was very well spaced out, and the staff were all amazing. There was always something to do throughout the entire day - activities for both adults and the kids. Staff were all super friendly, and always eager to please. The room was very comfortable and clean. I would definitely go back again one day.
First time at this resort, and honestly, zero complaints. The entire resort was very well spaced out, and the staff were all amazing. There was always something to do throughout the entire day - activities for both adults and the kids. Staff were all super friendly, and always eager to please. The room was very comfortable and clean. I would definitely go back again one day.
6
Shanta
3 de nov. de 2025
·
A estadia foi de 3 noites
The room was ok. The rust on the ceiling fan and under the tub was hard to see. The outside jacuzzi was not clean. Other than that, it was ok
The room was ok. The rust on the ceiling fan and under the tub was hard to see. The outside jacuzzi was not clean. Other than that, it was ok
6
Shanice
17 de mai. de 2025
·
A estadia foi de 4 noites
The resort is beautiful, the waitstaff is awesome and that's about it. It is damn near impossible to reach someone by phone at this resort and now I see why. I missed my flight and was a day late arriving and was told I would be able check-in in the morning. I arrived at the resort at around 11,stood in line for nearly an hour, and was told I wouldn't be able to check-in until 3. At 2:45 I decided to go back and try checking in again I waited in line about 15 minutes and was told my room STILL wasn't ready, I was pissed! The guy behind the desk said he usually tells people 3:30 I told him if I come back at 3:30 I didn't want to wait in line again by the time he finished doing whatever 3:30 rolled around and he said the room STILL wasn't ready, with no explanation, I almost lost it! Thankfully another employee came over and managed to find something for us. The staff was supposed to bring my luggage to my room said it would take a while so I ended up taking the luggage myself. The walk to my room was also a nightmare, I got lost, and the layout was very confusing at first. The room itself was cute, but smelled of mildew. The bathroom had almost no privacy and when it was time to go to bed I noticed the bedding was still damp. The unlimited food/ drinks was cool but very mediocre food, the Hunters Steakhouse was by far the worst! My sister's wedding was beautiful, even though we got rained on. She is the only reason I came to the resort, personally, I wouldn't go there again...
The resort is beautiful, the waitstaff is awesome and that's about it. It is damn near impossible to reach someone by phone at this resort and now I see why. I missed my flight and was a day late arriving and was told I would be able check-in in the morning. I arrived at the resort at around 11,stood in line for nearly an hour, and was told I wouldn't be able to check-in until 3. At 2:45 I decided to go back and try checking in again I waited in line about 15 minutes and was told my room STILL wasn't ready, I was pissed! The guy behind the desk said he usually tells people 3:30 I told him if I come back at 3:30 I didn't want to wait in line again by the time he finished doing whatever 3:30 rolled around and he said the room STILL wasn't ready, with no explanation, I almost lost it! Thankfully another employee came over and managed to find something for us. The staff was supposed to bring my luggage to my room said it would take a while so I ended up taking the luggage myself. The walk to my room was also a nightmare, I got lost, and the layout was very confusing at first. The room itself was cute, but smelled of mildew. The bathroom had almost no privacy and when it was time to go to bed I noticed the bedding was still damp. The unlimited food/ drinks was cool but very mediocre food, the Hunters Steakhouse was by far the worst! My sister's wedding was beautiful, even though we got rained on. She is the only reason I came to the resort, personally, I wouldn't go there again...
8
Ilsa Naveed
4 de set. de 2025
·
A estadia foi de 5 noites
There is a lingering odor of sewage in our diamond club room. It is mentioned by others
There is a lingering odor of sewage in our diamond club room. It is mentioned by others
10
Satish
30 de dez. de 2025
·
A estadia foi de 5 noites
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
6
Amanda
13 de jun. de 2025
·
A estadia foi de 5 noites
The hotel is beautiful. Did not get to go into the ocean bc of seaweed which I understand can’t be helped. Staff 10/10 and amenities 10/10 and drinks 10/10. Food 3/10 and room was 3/10. Stayed in the Junior suite with balcony Jacuzzi. The room had a very bad mildew smell. The hot water did not work in the bathtub. Check in was at 3PM did not get a room until 4:15PM. The buffet for dinner was very disappointing. Bland and no seasoning. The breakfast buffet was very good. Food trucks were better than most of the restaurants. The spa is 10/10. Again staff was amazing only time I caught an attitude was with one lady working in the coffee shop. Overall I still made the best of it but likely won’t be coming back.
The hotel is beautiful. Did not get to go into the ocean bc of seaweed which I understand can’t be helped. Staff 10/10 and amenities 10/10 and drinks 10/10. Food 3/10 and room was 3/10. Stayed in the Junior suite with balcony Jacuzzi. The room had a very bad mildew smell. The hot water did not work in the bathtub. Check in was at 3PM did not get a room until 4:15PM. The buffet for dinner was very disappointing. Bland and no seasoning. The breakfast buffet was very good. Food trucks were better than most of the restaurants. The spa is 10/10. Again staff was amazing only time I caught an attitude was with one lady working in the coffee shop. Overall I still made the best of it but likely won’t be coming back.
2
Wayne Dinh
17 de nov. de 2025
·
A estadia foi de 8 noites
Room had no electricity for a night and manager and guest services provided no form of compensation. It was 10pm and my family with 2 kids under 4 had to either wait until they were done fixing the room(which they could not provide an ETA) or asked to sleep in the room that was over 26 degrees Celsius with no air conditioning and the technician would come back the follow day to service the room. They did not offer to move us to a different room either.
Room had no electricity for a night and manager and guest services provided no form of compensation. It was 10pm and my family with 2 kids under 4 had to either wait until they were done fixing the room(which they could not provide an ETA) or asked to sleep in the room that was over 26 degrees Celsius with no air conditioning and the technician would come back the follow day to service the room. They did not offer to move us to a different room either.
10
Akeem
27 de nov. de 2025
·
A estadia foi de 2 noites
Room was great with an amazing view with lots to do and not to mention the food selection was amazing! Can’t wait to go back.
Room was great with an amazing view with lots to do and not to mention the food selection was amazing! Can’t wait to go back.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como amigável e prestativa, com apoio do concierge e mordomo sendo apreciado. No entanto, problemas recorrentes incluem check-in muito lento ou confuso, vendas agressivas de assinaturas, dificuldade em contatar a recepção e serviço de quarto ou bar lento.
Avaliações dos hóspedes relacionadas
10
Pamela
22 de nov. de 2025
·
A estadia foi de 7 noites
Clarisa and Jhonny our Butler staff were so helpful with booking restaurants and making our vacation as smooth as possible. 5 stars for their services
Clarisa and Jhonny our Butler staff were so helpful with booking restaurants and making our vacation as smooth as possible. 5 stars for their services
6
Luis
29 de nov. de 2025
·
A estadia foi de 4 noites
The staff gave misleading information from the start. Spoke horrible about Expedia. We received a room upgrade.However, the room had water leaks and they refused to change our room. Front desk customer service were useless and rude.
The staff gave misleading information from the start. Spoke horrible about Expedia. We received a room upgrade.However, the room had water leaks and they refused to change our room. Front desk customer service were useless and rude.
10
Emma
5 de fev. de 2026
·
A estadia foi de 1 noite
Amazing stay! Wonderful and helpful service from start to finish. Staff made us feel very welcome and special and well looked after :-) We loved it!
Amazing stay! Wonderful and helpful service from start to finish. Staff made us feel very welcome and special and well looked after :-) We loved it!
2
Melissa
17 de set. de 2025
·
A estadia foi de 3 noites
All of the bartenders discriminated against us and did not pay attention to us. The drinks were not great. The staff, moreover bartenders, will insist on tips or they will not even look at you when speaking.
All of the bartenders discriminated against us and did not pay attention to us. The drinks were not great. The staff, moreover bartenders, will insist on tips or they will not even look at you when speaking.
2
Matias
26 de dez. de 2025
·
A estadia foi de 2 noites
Muy mal servicio de atención al cliente. Desde las 11:00 de la mañana comenzamos a recibir llamadas constantes y golpes en la puerta por parte de supervisores, presionándonos para que dejáramos la habitación. Durante toda la estadía hubo una insistencia excesiva para que asistamos a presentaciones de tiempo compartido, lo cual resultó invasivo y cercano al acoso. Cabe destacar que contábamos con el privilegio de late checkout, el cual fue confirmado previamente en el desk especial de Expedia, donde se nos indicó expresamente que la extensión del horario era posible. A pesar de ello, el hostigamiento fue continuo, contradiciendo lo acordado y haciendo que la experiencia fuera muy incómoda y decepcionante. Este tipo de trato no es aceptable y afecta gravemente la calidad de la estadía.
Muy mal servicio de atención al cliente. Desde las 11:00 de la mañana comenzamos a recibir llamadas constantes y golpes en la puerta por parte de supervisores, presionándonos para que dejáramos la habitación. Durante toda la estadía hubo una insistencia excesiva para que asistamos a presentaciones de tiempo compartido, lo cual resultó invasivo y cercano al acoso. Cabe destacar que contábamos con el privilegio de late checkout, el cual fue confirmado previamente en el desk especial de Expedia, donde se nos indicó expresamente que la extensión del horario era posible. A pesar de ello, el hostigamiento fue continuo, contradiciendo lo acordado y haciendo que la experiencia fuera muy incómoda y decepcionante. Este tipo de trato no es aceptable y afecta gravemente la calidad de la estadía.
8
Theresa
9 de out. de 2025
·
A estadia foi de 5 noites
Since we booked this property through Expedia, we had to go to a different area for check out, which was across the resort. Also, when there was an issue in the room, it was difficult to get someone from Guest Services to help us. It was only when we went through the Guest Services Expedia that we were able to be assisted. Ariana from Guest Services Expedia was amazing. She was responsive and helped us with our restaurant bookings. She was professional, friendly and very helpful.
Since we booked this property through Expedia, we had to go to a different area for check out, which was across the resort. Also, when there was an issue in the room, it was difficult to get someone from Guest Services to help us. It was only when we went through the Guest Services Expedia that we were able to be assisted. Ariana from Guest Services Expedia was amazing. She was responsive and helped us with our restaurant bookings. She was professional, friendly and very helpful.
6
charles calvin
9 de ago. de 2025
·
A estadia foi de 4 noites
A lot of pools and activities. The food options for lunch were limited and ran out of french fries etc mid day. You could not get bottled water outside of the few bottles in your room unless you were VIP. There were a lot of restaurants but almost all were booked even when we arrived. Rooms were pretty nice but bedding and pillows weren’t very nice. We will not be returning.
A lot of pools and activities. The food options for lunch were limited and ran out of french fries etc mid day. You could not get bottled water outside of the few bottles in your room unless you were VIP. There were a lot of restaurants but almost all were booked even when we arrived. Rooms were pretty nice but bedding and pillows weren’t very nice. We will not be returning.
10
Sara
27 de set. de 2025
·
A estadia foi de 4 noites
The staff was top notch! Since we booked through Expedia, we got a special check in and assigned to a staff member to check on us daily and help us out! Ariana was amazing and so helpful anytime we needed it! The property was absolutely stunning with amazing photo opportunities, and breathtaking views. An amazing experience!
The staff was top notch! Since we booked through Expedia, we got a special check in and assigned to a staff member to check on us daily and help us out! Ariana was amazing and so helpful anytime we needed it! The property was absolutely stunning with amazing photo opportunities, and breathtaking views. An amazing experience!
2
Sohil
30 de nov. de 2025
·
A estadia foi de 4 noites
They added false charges to my stay. The check in and check out processes took hours to complete. The worst resort I have ever stayed at. Paid for a hot tub in my room and it leaked all over the room and was too dirty to use.
They added false charges to my stay. The check in and check out processes took hours to complete. The worst resort I have ever stayed at. Paid for a hot tub in my room and it leaked all over the room and was too dirty to use.
8
AMARILIS MORET
14 de ago. de 2025
·
A estadia foi de 4 noites
Good hotel, but too much sales pressure I stayed at the Royalton Splash Riviera Cancún during Easter week. The facilities and overall service were good, but something that affected my experience was the constant pressure to purchase vacation packages. From the very beginning, I made it clear that I wasn’t interested, yet they still insisted several times. I think this type of approach should be optional and respect the guest’s decision, so one can enjoy the stay without feeling pressured.
Good hotel, but too much sales pressure I stayed at the Royalton Splash Riviera Cancún during Easter week. The facilities and overall service were good, but something that affected my experience was the constant pressure to purchase vacation packages. From the very beginning, I made it clear that I wasn’t interested, yet they still insisted several times. I think this type of approach should be optional and respect the guest’s decision, so one can enjoy the stay without feeling pressured.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado longe do centro de Cancún, com táxis caros e poucas atrações próximas, conforme observado por alguns. A praia é uma decepção comum, geralmente marrom ou cheia de algas e, ocasionalmente, restrita, então a maioria dos hóspedes se concentra nas piscinas.
Avaliações dos hóspedes relacionadas
8
Liliya
30 de out. de 2025
·
A estadia foi de 6 noites
Great resort overall. The beach on the other hand, HORRIBLE. The water in the ocean was extremely dirty, chocolate milk. I’ve never experienced this in Mexico. Even though the water was not swimmable, they still wanted to charge $170 PER DAY for the use of beach cabanas.
Great resort overall. The beach on the other hand, HORRIBLE. The water in the ocean was extremely dirty, chocolate milk. I’ve never experienced this in Mexico. Even though the water was not swimmable, they still wanted to charge $170 PER DAY for the use of beach cabanas.
10
James P
2 de ago. de 2025
·
A estadia foi de 5 noites
The property was in excellent shape. Property was convenient from the airport. The slides and the pools were in great shape and wonderful for kids. The entertainment was very good. The restaurants had multiple selections, which is great for families. The properties laid out very good so it’s very convenient to walk from anywhere to your room by booking with Expedia. We got to check in very quickly at a special counter. I would recommend this property and we will be returning next year to the same property.
The property was in excellent shape. Property was convenient from the airport. The slides and the pools were in great shape and wonderful for kids. The entertainment was very good. The restaurants had multiple selections, which is great for families. The properties laid out very good so it’s very convenient to walk from anywhere to your room by booking with Expedia. We got to check in very quickly at a special counter. I would recommend this property and we will be returning next year to the same property.
10
Shantay
1 de ago. de 2025
·
A estadia foi de 2 noites
Beautiful hotel!! Everything was amazing. Welcoming and well maintained. Only draw back for me was location- far away from everything else
Beautiful hotel!! Everything was amazing. Welcoming and well maintained. Only draw back for me was location- far away from everything else
8
Enrique
23 de set. de 2025
·
A estadia foi de 4 noites
Location: beach water was nasty. Pool: clean, plenty of space Service: was great, personal assistant Ari provided exceptional service and support
Location: beach water was nasty. Pool: clean, plenty of space Service: was great, personal assistant Ari provided exceptional service and support
8
REBECA
5 de nov. de 2025
·
A estadia foi de 4 noites
Clean room, helpful staff, great food options, may restaurants that are absolutely delicious and not hard to make reservations at. We loved the lazy river although wish it had more tubes available. Slides are fun and well staffed, nice lifeguards. Nice property layout. Beach was the only downside- not great at all, didn’t go to the beach at all to stay, but the many pools made up for it, although they can get quite busy!
Clean room, helpful staff, great food options, may restaurants that are absolutely delicious and not hard to make reservations at. We loved the lazy river although wish it had more tubes available. Slides are fun and well staffed, nice lifeguards. Nice property layout. Beach was the only downside- not great at all, didn’t go to the beach at all to stay, but the many pools made up for it, although they can get quite busy!
10
sarah E.
10 de nov. de 2025
·
A estadia foi de 7 noites
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
6
Andrew
23 de set. de 2025
·
A estadia foi de 6 noites
Hotel room was not value for money! Diamond Swim Out was a joke! silly little slip of water facing the bushes, there is nothing swim out about it. Do not pay the extra money for this as it was a waste of money! The water was dirty also! we had to remind them daily to put basics in the room like slippers and snacks for the mini bar. It's not clear what exactly you are paying for. Food at the hotel is just OK. they ran out of many things on a daily basis and didn't replenish for a couple of days. Ice cream, ham, mushrooms, basic items. Also be prepared to pay $130 return to and from the hotel in a taxi! it's a 15-minute trip so not sure why it's so expensive. why doesn't the resort have shuttles to collect and return their guests. also, the beach was gross. I saw 2 people on the beach the whole week. The ocean was brown and loaded with awful seaweed. no mention of this from the hotel.
Hotel room was not value for money! Diamond Swim Out was a joke! silly little slip of water facing the bushes, there is nothing swim out about it. Do not pay the extra money for this as it was a waste of money! The water was dirty also! we had to remind them daily to put basics in the room like slippers and snacks for the mini bar. It's not clear what exactly you are paying for. Food at the hotel is just OK. they ran out of many things on a daily basis and didn't replenish for a couple of days. Ice cream, ham, mushrooms, basic items. Also be prepared to pay $130 return to and from the hotel in a taxi! it's a 15-minute trip so not sure why it's so expensive. why doesn't the resort have shuttles to collect and return their guests. also, the beach was gross. I saw 2 people on the beach the whole week. The ocean was brown and loaded with awful seaweed. no mention of this from the hotel.
8
Michele
12 de ago. de 2025
·
A estadia foi de 4 noites
Beautiful resort. Loved the pools. Food was very good in the buffet. Was not able to get into any of the specialty restaurants despite trying multiple times. Beach was not able to be used due to the seaweed issue which was a big disappointment.
Beautiful resort. Loved the pools. Food was very good in the buffet. Was not able to get into any of the specialty restaurants despite trying multiple times. Beach was not able to be used due to the seaweed issue which was a big disappointment.
8
Daryn
23 de out. de 2025
·
A estadia foi de 4 noites
Staff was great rooms was very nice food was very good water park was great beach not so good water looked like Galveston and had a bad smell outside our balcony overall it was a nice resort
Staff was great rooms was very nice food was very good water park was great beach not so good water looked like Galveston and had a bad smell outside our balcony overall it was a nice resort
6
Claudia Elizabeth Rodriguez
2 de jul. de 2025
·
A estadia foi de 7 noites
Servicio bueno pero no se porque la playa muy sucia y para salir del hotel muy caro porque no pueden entrar otros servicios de transporte que no sea de ello llevarte al centro 180 dlls por 6 personas y sacarte fuera de la propiedad para que te lleve un Uber o otro transporte 50 dlls exagerado 😡
Servicio bueno pero no se porque la playa muy sucia y para salir del hotel muy caro porque no pueden entrar otros servicios de transporte que no sea de ello llevarte al centro 180 dlls por 6 personas y sacarte fuera de la propiedad para que te lleve un Uber o otro transporte 50 dlls exagerado 😡
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
As opiniões sobre a comida são mistas: vários restaurantes especializados são elogiados, mas o buffet pode ser repetitivo, com ocasionais escassez e longas filas, e as reservas para o jantar costumam ser difíceis de conseguir. As bebidas às vezes são descritas como fracas, o serviço de quarto lento e vários hóspedes relataram problemas estomacais.
Avaliações dos hóspedes relacionadas
4
Tanna
23 de nov. de 2025
·
A estadia foi de 4 noites
Was a great trip until our entire family got severe food poisoning. We had to stay in the hotel room for 2 days throwing up every five minutes & it was very stressful because my 2 year old was extremely sick and so was I at thirty weeks pregnant. We have stayed at the Royalton in punta cana and the exact same thing happened to 1/2 of our party that trip. I don’t think I’ll ever book a Royalton resort again.
Was a great trip until our entire family got severe food poisoning. We had to stay in the hotel room for 2 days throwing up every five minutes & it was very stressful because my 2 year old was extremely sick and so was I at thirty weeks pregnant. We have stayed at the Royalton in punta cana and the exact same thing happened to 1/2 of our party that trip. I don’t think I’ll ever book a Royalton resort again.
10
Christopher Michael
18 de ago. de 2025
·
A estadia foi de 4 noites
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
10
bridgette a
15 de jun. de 2025
·
A estadia foi de 6 noites
The restaurants were great! Food and service was wonderful! We had 2 kids with us - the rooms were great! Shows/white party were sooo fun! There was many different pools with swim up bars and 2 food trucks outside for lunch - burgers were amazing! The only con would be the buffet for dinner - the food was ok.
The restaurants were great! Food and service was wonderful! We had 2 kids with us - the rooms were great! Shows/white party were sooo fun! There was many different pools with swim up bars and 2 food trucks outside for lunch - burgers were amazing! The only con would be the buffet for dinner - the food was ok.
2
Bryan
22 de nov. de 2025
·
A estadia foi de 6 noites
Wife got food poising and staff did nothing to accommodate us.
Wife got food poising and staff did nothing to accommodate us.
6
Fidel
19 de ago. de 2025
·
A estadia foi de 4 noites
Water not filled in fridge, almost impossible to get a seat near the pool. Small pools. Cool slides, impossible to make dinner reservations.
Water not filled in fridge, almost impossible to get a seat near the pool. Small pools. Cool slides, impossible to make dinner reservations.
2
Arash
30 de nov. de 2025
·
A estadia foi de 4 noites
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
6
Shontell
1 de jul. de 2025
·
A estadia foi de 3 noites
Property was pretty. Lots of pools and daily activities. Service was very slow everywhere and they kept running out of food at the buffet. Nightly dinner reservations were very limited.
Property was pretty. Lots of pools and daily activities. Service was very slow everywhere and they kept running out of food at the buffet. Nightly dinner reservations were very limited.
10
Cody
22 de nov. de 2025
·
A estadia foi de 4 noites
Staff is happy and friendly. Food at dinner restaurants is very good.
Staff is happy and friendly. Food at dinner restaurants is very good.
6
Marthita
14 de out. de 2025
·
A estadia foi de 2 noites
The food was far from a 5 star rating hotel. The Restaurant Smoke was terrible food quality and flavor! Also they didn't seem to have enough staff, the waiting for drinks at the bar was too long. You pretty much had to keep paying people to get drinks and that is not right after how much we paid for staying there. They dont include the amenities like trampoline park amd bowling. Again, for the price, hotel should includr this, is an amenity.
The food was far from a 5 star rating hotel. The Restaurant Smoke was terrible food quality and flavor! Also they didn't seem to have enough staff, the waiting for drinks at the bar was too long. You pretty much had to keep paying people to get drinks and that is not right after how much we paid for staying there. They dont include the amenities like trampoline park amd bowling. Again, for the price, hotel should includr this, is an amenity.
10
Joseph Henry
4 de nov. de 2025
·
A estadia foi de 3 noites
Our stay at this Royalton was amazing! The splash park and the lazy river was super fun. The restaurants here are very unique - different than other Royaltons that we’ve been to before. The buffet had premium items like crab legs and lobster tails. Nightly entertainments were also superb. I will definitely be coming back!
Our stay at this Royalton was amazing! The splash park and the lazy river was super fun. The restaurants here are very unique - different than other Royaltons that we’ve been to before. The buffet had premium items like crab legs and lobster tails. Nightly entertainments were also superb. I will definitely be coming back!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Roberto Alexander
21 de nov. de 2024
·
A estadia foi de 1 noite
Excelente
Excelente
10
ADRIANA
28 de out. de 2024
·
A estadia foi de 3 noites
Excelente!!!
Excelente!!!
10
MARIELA
9 de ago. de 2024
·
A estadia foi de 7 noites
Great plece
Great plece
10
Zayra
27 de nov. de 2023
·
A estadia foi de 2 noites
Con gusto volvemos!
Con gusto volvemos!
6
Rosa valentina
há 4 semanas
·
A estadia foi de 3 noites
En la habitación solo ponen 2 cervezas, y si pides te mandan a los bares, mi cuñada no podía estar en los bares y se ca saba y se iba al cuarto y ahí quería tomarse unas cervezas pero no te dan más. Algunos lugares de los pasillos dentro del hotel le hace falta mantenimiento. Muy agradable el ambiente pero el. Domingo la. Comida del. Bufet da. Micho que desear. Solo. Fue ese día y nos dijeron. Que porque tiene cerrado el. Almacén.
En la habitación solo ponen 2 cervezas, y si pides te mandan a los bares, mi cuñada no podía estar en los bares y se ca saba y se iba al cuarto y ahí quería tomarse unas cervezas pero no te dan más. Algunos lugares de los pasillos dentro del hotel le hace falta mantenimiento. Muy agradable el ambiente pero el. Domingo la. Comida del. Bufet da. Micho que desear. Solo. Fue ese día y nos dijeron. Que porque tiene cerrado el. Almacén.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 11:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-02: 293.3552236386108USD
- 2026-11-03: 243.42241198928832USD
- 2026-11-04: 243.42241198928832USD
- 2026-11-05: 243.42241198928832USD
- 2026-11-06: 243.42241198928832USD
- 2026-11-07: 243.42241198928832USD
- 2026-11-08: 245.41972445526122USD
- 2026-11-09: 278.37537161026USD
- 2026-11-10: 278.37537161026USD
- 2026-11-11: 295.35251903747553USD
- 2026-11-12: 295.35251903747553USD
- 2026-11-13: 295.35251903747553USD
- 2026-11-14: 328.3081832595825USD
- 2026-11-15: 328.3081832595825USD
- 2026-11-16: 295.35251903747553USD
- 2026-11-17: 278.37537161026USD
- 2026-11-18: 278.37537161026USD
- 2026-11-19: 295.35251903747553USD
- 2026-11-20: 328.3081832595825USD
- 2026-11-21: 328.3081832595825USD
- 2026-11-22: 345.2853477539062USD
- 2026-11-23: 309.82638251037594USD
- 2026-11-24: 345.2853477539062USD
- 2026-11-25: 345.2853477539062USD
- 2026-11-26: 345.2853477539062USD
- 2026-11-27: 345.2853477539062USD
- 2026-11-28: 345.2853477539062USD
- 2026-11-29: 261.3982241830444USD
- 2026-11-30: 261.3982241830444USD
- 2026-12-01: 278.37537161026USD
- 2026-12-02: 295.35251903747553USD
- 2026-12-03: 311.33101876525876USD
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: 278.37537161026USD
- 2026-12-07: 278.37537161026USD
- 2026-12-08: 278.37537161026USD
- 2026-12-09: 278.37537161026USD
- 2026-12-10: 295.35251903747553USD
- 2026-12-11: 406.41061532684324USD
- 2026-12-12: NO DATA
- 2026-12-13: 295.35251903747553USD
- 2026-12-14: 295.35251903747553USD
- 2026-12-15: 278.37537161026USD
- 2026-12-16: 278.37537161026USD
- 2026-12-17: 278.37537161026USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: 395.2181423361206USD
- 2026-12-21: 457.86207532684324USD
- 2026-12-22: 439.1590165875244USD
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
Este alojamento não oferece check-in fora de horas. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito e numerário
- O alojamento dispõe do seguinte elemento de segurança: extintor.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O alojamento permite a estadia grátis de 1 criança com idade igual ou inferior a 1 ano, desde que ocupe o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
Cortesias mais populares
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Serviços
Centro de negócios
Balcão de turismo
Limpeza a seco
Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Depósito de bagagem
Área designada para fumadores
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Massagem
Spa/Health club
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos de beleza
Clube para crianças
Pequeno-almoço no quarto
Sala familiar
Snack Bar/Deli
Atividades
Piscina
Campos de ténis
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Bilhar
Pesca
Parque infantil
Piscina para crianças
Piscina exterior
Evening Entertainment
Mobiliário de exterior
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi gratuito