Best Western Plus Gateway to the Falls

Newer hotel, but pool and hot tub were out of order, elevator was out of order for half the trip, fridge in room did not work, thermostat in room did not work. No housekeeping available and when we called for more towels and bedding we were told we would have to come to the front desk to retrieve the requested items because they were short staffed. We paid a hefty amount for the room, this isn’t acceptable.

Breakfast was amazing! Beds were not... Great room but the mattress was horrible, hard and noisy

The bed seemed to have fleas; I felt itchy all over as soon as I lay down. The swimming pool was closed! Breakfast wasn't very good; the only redeeming feature was that the room was relatively new.

I am going to be honest this was an awful hotel. I booked online paying top price to find out the pool is down, the gym equipment was all broken and not working and that the pet rules were not true so putting my dog in a pet resort costing me another 150.00 while checking in people with dogs roll in. The hotel staff were very in helpful and it was just an absolute mess!!! For a small town I would hope they would do better when accommodating people. But I would never recommend staying at this hotel ever !

Staff were friendly and the hotel was well organized and taken care of. Breakfast was good. Our room was huge!