NASPA New Otani

Name: NASPA New Otani
Address: Yuzawa 2117-9, Yuzawa, Japan, Yuzawa, Niigata Prefecture, Japan
Rating: 8.5

"Great bathroom"

"Great dining options"

"Great pool"

"Spacious rooms"

"Accommodating staff"

"Stunning views"

Amenities

Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Dry Cleaning
Tennis Courts

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Property description

Pamper yourself with onsite massages and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features hot springs and an indoor pool. Additional features at this hotel include complimentary ...

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Guest reviews

8.5

Very good

Based on 299 verified reviews

Who stays here?

Business

3%

Couple

12%

Family

70%

Group

10%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

At NASPA New Otani, travellers highlight spacious, generally clean rooms, friendly staff, a large onsen, and convenient access to Echigo Yuzawa station and the ski area, though parts of the hotel feel dated and dining can be limited or pricey.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Liu

Mar 23, 2026

·

Stayed 3 nights

All good.

10

Frank

Mar 12, 2026

·

Stayed 1 night

The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable.

10

KWAI FONG

Feb 26, 2026

·

Stayed 2 nights

The view is wonderful with regular shuttle service to train station and ski centers

10

Val

Feb 13, 2026

·

Stayed 2 nights

This was the first time we stayed here. My husband and I had a western style room and it was very roomy, furnished nicely, staff was polite and knowledgeable, had an onsite onsen too. Free shuttle service to the train station too. We would be happy to stay here again!

10

Erika

Jan 2, 2026

·

Stayed 1 night

The staff were very hospitable, and the food was delicious.

Yuzawa 2117-9, Yuzawa, Japan

Location

With a stay at Naspa New Otani in Yuzawa, you'll be near ski lifts, within a 5-minute drive of Gala Yuzawa and Naspa Ski Garden. This family-friendly hotel is 12.2 mi (19.6 km) from Naeba Ski Resort and 1.2 mi (1.9 km) from Ippon Sugi Ski Resort.

Naspa Ski Garden(0.5 miles)

Ippon Sugi Ski Resort(1.2 miles)

Egami Public Onsen(1.2 miles)

Snow Country Museum(1.3 miles)

Yuzawa Kogen Ropeway(1.5 miles)

Yuzawa Kogen(1.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 10:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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