Mylome Luxury Hotel & Resort - Ultra All Inclusive

Everything was perfect. The only thing I wish is that the staff smiled more, as they seemed very serious all the time. Also, it would have been better if they practiced more English. When we tried to use guest relations, we had to rely on Google Translate. Everything worked out in the end, but improving this would have made the vacation even better.

Got EATEN by bed bugs the very first night there. Mentioned it to 3 stuff members including guest relations with no help. Stuff tried downplay it saying that they were mosquito bites. Finally got moved to another room after showing the bites to a doctor. Rooms are BOILING hot and it wasn't even a hottest season. you can not control your AC. we had to open balcony and door to create some drift at night which completely compromised the privacy. Otherwise it felt like death by suffocation. A la Carte restaurants require a 15 euro per person reservation!!! Cabanas are 75 euros per day. In ULTRA all inclusive hotel. Spa is severely overpriced with 30 min massages starting at 100 euro. Best part of experience was the infinity bar with actually friendly and skillful bartenders. Front desk sucks so as guest relations. We made the best out of the stay by paying all the extras.( say additional 500 euros for a la carte and cabanas plus endless generous tips) Food was decent but nothing to write home about. All in all my experience left much to be desired and we will take our money somewhere else next time.

I would just say this is an overrated property. The disappointment started with the check in experience. The staff did not explain anything about the property, they just told us to find the information on the paper placed in the room. They did not offer any welcome drink either. I went up to my room and didn’t find the crib which I requested in advance. I even called and emailed them in advance to confirm the crib is placed in my room. I went back to the reception and they placed the crib after 30 minutes. Their housekeeping service was horrible. I requested extra paper tissue, plastic bag for diapers and they didn’t give anything and told me to purchase it from the market which is placed in the hotel. The hotel is placed in a beautiful beach which was the reason we chose this hotel. Also the staff in the restaurant is great! That’s why the 3 star is. They were super helpful when I needed few things for my baby. You should chose this hotel if you want a hotel with a great beach otherwise look at the alternatives which has much better service.

Very nice resort, has evetything you can think of. Excellent service and endless food options

Clean hotel and pool area. Everything worked perfectly. Information about opening hours etc. could be more easily available, but info is accessible by asking.