Coast Lethbridge Hotel & Conference Centre

Nice property near lots of amenities but a few minor things. The elevator close to our room was out of order so we had to climb stairs to our 3rd floor. Our was clean, bed comfortable but very small. Perhaps a bigger issue, the carpets were uneven throughout the hallways creating a very real trip hazard.

Pool was not open

With the parking for the restraunt, things got pretty crowded. The room was excellent and the staff was great! I wish the hot tub was a little warmer as it was pretty underwhelming. Otherwise, it was an excellent stay and I will definitely book here again!

Our stay was a bit disappointing. The lounge chair in our room was broken. The heating system didn’t work and our room was very hot the first night. We were able to cool it down by opening windows the second night. The gym has a broken treadmill and bike that wouldn’t work. While the room was adequate the amenities were not as nice as we hoped.

Extensive renovations underway without notice. Hallways very scary - hanging wires, taped over fire extinguishers and ripped off wallpaper.

We like the restaurant attached to the hotel. The elevator was out of order. The pillows in the pillow case were non existant, they were so old the filling had disengrated. Our smoke detector went off at 3 in the morning and the maintenance men didnt bring a ladder to remove it, instead they tried to lift each other up unsuccessfully. My husband ended up standing on the dresser to disable it himself. And our phone in the room to call the front desk didnt work. It wasnt our best night sleep.

The hot tub and pool were closed and I wasn’t advised about this prior to my stay so I was disappointed about that. Parts of the hotel hallway and stairs were not level. My stay was average, but I wouldn’t book here again.

Parking can be a challenge on weekend evenings when Cassino is busy. Other than that it is convenient and clean. The restaurant has excellent food but is a little expensive for a family!

Elevator close to our room not working. Had to walk "miles" to get to room.

Rooms where clean, my only complaint was no parking

The first bedroom I went in had a giant stain on the carpet, the bench was all stained and the tub had something in the bottom of it. The chair in the room also had spill stains on it as well. I did call down to the front desk and the lady put me in a different room which was nicer but there was also crumbs on the floor, coffee splatter stains up the wall.... I did not feel this hotel was clean. I do appreciate the lady at the front desk and the staff I did see.

The room smelled of mold, bathroom had mold all around tub, when i went to front desk there was no attempt to deal with the room or us. Just told they are doing renovation and hadn't got to our floor. Our Room # was 202. How could this be allowed?

The room sheets and bed were dirty and didn't have any spare room or ability to clean for us. The location was convenient with the swimming pool nice and clean

The blanket between the top sheets was dirty. I had to request full bed change from housekkeping. The staff were very acco.modating and polite about it. Carpet was stai ed but seemed to be a clean stain....

The bed sheets and pillow cases smelled like mold and mildew. There was significant mold and decay in the bathrooms. The carpet was very dirty as well. The staff barely cleaned the rooms.

Room was dirty with 3 elderbeetles inside. Had to change rooms. Staff seemed not to care. Beds uncomfortable

Unimpressed with a Coast property not having complementary coffee/water The website said that construction was to be done in October 2025, it is December 30th and there are boxes and renovation items all over the halls and common space. Zero material, in the room, for activities in the area, no note pad, no pen, etc. Mold growing in the bathroom tiles/grout. Dirty floors. Dirty air conditioning/heating unit. Dirty coffee maker. Light bulbs missing in bathroom, burnt out lightbulbs

When checking in, we were told we had to put the full amount of the room and deposit on our credit card. Every hotel I have ever stayed at, you are able to pay for the room on either debit or cash, and put the deposit on your credit card. The clerk saw we didnt have enough room on our card and asked for manager approval to accept a cash payment for the room. After a bit of a wait, and us debating on looking for alternative hotel, the employee bypassed the rule for us. We appreciated the gesture, as well as the morning staff allowing a late checkout. The front desk staff is very well trained in customer care and satisfaction. The room was not very clean. The toilet had a "skid mark" in it, and there was mold growing on the side of the tub, where the cooking is. When reserving, try to ask for a room in the new half of the hotel. The older rooms are cute, if you are looking for that 80's metal iron vibe. The pool is not very nice, and you need tonwalk past a restaurant and VLT lounge to get there, so bring a robe if you didnt get a suit and only a basic room. There is no breakfast included, but the restaurant on site is delicious. The staff is friendly but kitchen times can be long, so ask ahead of time if you're in a rush. Beds are comfortable and they supply Starbucks coffee in the rooms.

The room itself was big and clean, however the carpet was dirty enough that we kept our shoes on. The building was very clean. Staff were excellent. We had no connection on our TV so we received a reduction in the room rate. Bonus!

No room service, boo. The room was nice. Heard a fair bit of traffic noise, luckily I bright earplugs.

Room was tiny. Bed wasn’t very comfortable. And why is there only 3 pillows ?? Have stayed in a different room before and had a way better experience.

The room was very spacious and comfortable

Convenient location, friendly staff, but noisy hotel inside and out.

Like the restaurant. Summary for the price compared to other hotels in area I wouldn’t recommend. It’s not horrible by any means but you can do better for less. Heads up: On weekend parking is a bit scarce due to the popularity of the restaurant. The tv’s are locked down You can’t use a streaming stick or mirror screen. Internet is decent though

I was very disappointed in the size of the room. I looked at my husband and laughed and said it felt like we were in Europe because the room is so small. The mattress was very stiff and hard. 3 pillows were given and 2 were very flat. The air conditioner unit was very very loud. I would strongly recommend they update the rooms and bedding. For $133/night it would’ve been nice to even have a chair to sit on in the room, instead of just a bed.

Room was tiny and dingy. There were bugs on the window when we got in. The bathroom fan is so loud that it gives you a headache every time you turn the light on and you cannot turn the fan off. The hot water takes 10 minutes so be prepared to wait for your shower. The building is dingy, the elevator door closes on you and is extremely unsafe as it does not retract back or detect a person there. There is mold around the bathtub moulding, and towards the end of the night the room started to smell like onions. Save your money and go somewhere else.

Check in was a bit slow as there was someone with an issue ahead of me that delayed movement. Everything was very fast and pleasant once things started to move. I asked for an extra blanket or comforter and they brought a double sized mattress protector for my king bed. Bits of sand in the sheets. Pillows are cheap and lumpy. The bed was OK. It feels like the hotel owners went as cheap as possible on everything in the room. I have heard very good things about the restaurant and outdoor spaces, but did not have an opportunity to check those out.

Overall good but a few things I as a someone who travels often didn't like. Lobby was a HUGE waste of space. Lots of luggage carts but VERY hard to navigate the narrow halls and room entrances. Location of ice machine not well marked. Bathroom SUPER DARK! Three very dim bulbs (to save money I guess?) So dark my wife couldn't apply make up. Bathroom fan either doesn't work or not in the design? Mirror steamed up so it was useless.

Rm#334 is right next to the main road Magrath Dr, very noisy with the terrific had a hard time falling asleep and staying asleep.

The front desk staff was incredibly helpful and kind! The room was very clean and comfortable.

Room was nice. When we arrived front lobby doors to Hotel were locked. Had to stand and wait for pribably 15 minutes while we rang bells? Tried calling When I checked in front desk clerk could barely speak english. When I got my wife settled in room I headed back out to get luggage. Front doors of this big hotel were again locked and nobody at desk of this big hotel so i again repeated the long process of trying to get in building. We only stayed here at this Hotel because of nephews wedding reception going on at this facility. Staff involved with that were excellent and event very well looked after. However changes in front desk staff very much needed. In morning I attempted to extend a stay for one of the familiy members who were staying in a different room but didnt have a credit card. The front desk staff could not communicate in the ifea of the simple thing we were trying to do. I just wanted to pay amd guarantee the room for them with my credit card We went around in circles with a language barrier until I got upset and moved everbody over to Ramada. Highly recommend them and NOT the coast

Booked a premium king suite but got a old, smelly, small cluttered with outdated furniture. Tild staff who just moved me to a bigger, old, cluttered room. The curtsuns were on backwards and did not cover the window. They didn't empty the garbage so i had someones old garbage. The hallways and elevator smelled luke a sweaty saddke blanket. Rooms did not smell great either. Bed was clean, thank god. I called down for a late check out, phone by the bed did not work, lamp was incredible hard to turn on. The other phone went straight to a busy signal. Kept trying, straight to busy. Called the coast with my cell phone. It rang and rang and rang so i walked down to the fton4 lobby and she had the phone off the hook. Sermed upset that people kept calling...weird. im like well ate you going to answer your calls and she said that people kept calling etc... idk but is that not her job... i was granted a later check out for noon but never again. I booked with expedia and got the biggest and best room but they were going to put me in a lil cluttered box that gave me anxiety. Very upsetting. The hotel is so stuffy and smelly, cluttered and outdated.

The bar was not stocked at all. Staff was hard to understand because they don’t speak English very well. This is Canada not India. I didn’t even receive an invoice for my stay. I was charged $100 over top of what I found the booking to be. I am not happy.

Even though the Coast hotel sent me an email acknowledging my reservation, upon arrival I was informed that I had no reservation. Apparently this was somehow my fault. I did get a room after much back and forth. The room was renovated but the HVAC was not and the thru-the-wall heating unit was very noisy. We tried turning it off but it still made noise so we unplugged it and put all our warm clothes on so we could sleep through the -25 temperatures. No blackout drapes in the room.

Friendly, professional staff. Clean spacious room

The lobby is nice, but the front desk is never there and doesn't answer the phone. The room is really dusty.

This was the last stop on a longer trip, and the staff and check in staff was the most friendly we have met. Thank you! We will be back :)

Excellent customer service

Did not give me the room i booked. Horribly outdated and cluttered. Would not answer phone at the front desk. She had it off the hook

Very clean rooms with great restaurant and bar downstairs; convenient location

Easy access to lots of local attractions.

Great location but limited parking

Great location, near highway and right on Mayor Mcgrath dr. The area is fairly safe, definitely a weird mix of nice homes but also some sketchy people. The staff you'd lovely and helpful. The hotel could use a facelift but it’s clean and has all the amenities you'd need. The rooms are a great size and the pool was nice too - basic but nice. Overall, a lovely experience.

Convenient to hospital

My favourite thing about this hotel is the great restaurant that is attached. It is consistently excellent. I don’t like the location as I always look out on beer and cannabis stores and it’s on a busy, sometimes very noisy street. It is convenient for driving places though

Very clean hotel, had everything we needed. The beds were great, and the restaurant in the hotel was also excellent! Very close to Henderson lake which is a great place for a walk! I would stay again next time I am in Lethbridge!!

Good location, quiet, lots of parking.

Good location

Rm#334 is right next to the main road Magrath Dr, very noisy with the terrific had a hard time falling asleep and staying asleep.

Property is renovating so lobby is in a bit of a mess. Room is small. Restaurant attached to the hotel, but not part of the hotel, was excellent with lots of menu options. Might or might not stay here again but would definitely go back to the restaurant.

The team at the front desk coupled with the restaurants team made my stay great! Sam at the restaurant is amazing! Only stayed one night wish i could stay longer. Rooms were clean and nice. Bed was comfy as well.

We had a great stay. Room was quiet, hotel quiet, beds comfy. No breakfast tho. Coffee in room was crappy.

Easy to get to from the highway. Room was clean and comfortable. The food is excellent at the Firestone restaurant! Would definitely eat there again.

Nice restaurant. Room was clean and newly renovated. Although room service is advertised, there is no room service available. Would recommend for sure!

They were in the midst of a renovation but the interior was clean! Our room was a little too small but otherwise clean and comfortable. The parking lot needed some attention! My husband and I picked up some garbage but it was still dirty. Had brunch in the restaurant - food was excellent, service was amazing! Enjoyed very much!!

Firestone Restaurant and Bar had a fabulous menu, food and service was great!

Old and worn. Minimal toiletries. No room service. Ordered to eat in and had to pick up myself at on site restaurant. Waited 10 mins beyond time it was supposed to be ready for pick up. No napkins provided. Food was good though.

Great hotel, clean, friendly staff, excellent restaurant. Highly recommend.

Bed was very comfortable. Hotel restaurant, Firestone, was excellent.