Is parking available at the property?

Free self-parking is available on-site, and it includes designated parking for electric cars.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 168 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including the registration desk and public areas. Additional accessibility features may be available upon request.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Shantou, just a 4-minute drive from Shipaotai Park and 5 minutes from Shantou Museum. It is approximately 11.3 miles (18.1 km) from Dahao Ancient City.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool that is open seasonally from March 8 to November 30, with access available from 7:00 AM to 10:30 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, but parents are encouraged to contact the property for specific arrangements.

Sheraton Shantou Hotel

What guests think

At Sheraton Shantou Hotel, travellers highlight a convenient location near malls and eateries, generally friendly, helpful staff, and spacious, clean rooms that are comfortable for rest, though parts of the property feel dated compared with newer options.

Breakfast feedback is mixed: some found good variety, while others thought selections and taste were underwhelming, and a buffet dinner had limited options with seafood freshness needing improvement. Facilities notes include a small but pleasant pool and a lounge with limited drink availability. Service is widely praised for friendliness and helpful assistance, though a few guests experienced slow front desk processing. Expect a comfortable stay with generally warm service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the pool is small but pleasant, the lounge had limited drink availability, and several guests felt parts of the property are dated despite being maintained.

Related guest reviews

10

YAN MING

Aug 6, 2023

·

Stayed 2 nights

The facilities and services of the hotel is excellent

2

BO

Feb 5, 2024

·

Stayed 3 nights

酒店设施陈旧，房间隔音不好，门口走路，隔壁关门的声音都很响，严重影响休息。早餐品种不多，味道也不好。服务员态度冷淡，没有笑容。下次再也不会去住了。

8

Shih Ho

Aug 6, 2025

·

Stayed 3 nights

服務水準好，早餐選擇多。可惜酒店比較舊。

6

Kit Yee

Jul 10, 2023

·

Stayed 1 night

房間整潔，但有點舊，早餐選擇多，但味道一般，若可以多加一點潮洲特色便更好。前台做事很慢，差不多要15分鐘待一位客人，而且check in, check out又在同一櫃枱，若趕著check out便要留意了。

10

Wai Ping

Jan 1, 2025

·

Stayed 2 nights

I am very satisfied with this hotel. The staff at the front desk could communicate with us in Cantonese during the check-in process. He also upgraded our room. We asked the hotel's check-out time the night before check-out, and the staff immediately took the initiative to delay our check-out for us, but in the end we did not delay check-out. The staff took the initiative to help and friendly. Although this hotel is more than ten years, it has been well maintained. There is no odor in the room and no sewage odor in the bathroom. The overall room is very satisfactory and the bed is very comfortable and also exceeding my expectations. There is a large shopping mall nearby, which is very convenient for shopping and eating. We had buffet dinner at the hotel on New Year's Eve. Although there were not many varieties, the price was reasonable. Some of the seafood was not too fresh. I hope the hotel will improve it. I stay again next time.

10

ahmed

Apr 27, 2023

·

Stayed 4 nights

Siempre me he quedado en este hotel, no lo visitaba desde la pandemia, se mantiene bastante bien!

10

Pui Ha

Aug 9, 2025

·

Stayed 2 nights

Nice hotel. Breakfast variety is good. The Swimming pool is not big but pleasant.

6

Tan

Mar 1, 2024

·

Stayed 3 nights

Good reception service staffs regardless that the hotel system don recognise Hotel.com booking number , took sometime for the search .Very dated and old condition really need some upgrade

6

Mong Lee

Jan 5, 2026

·

Stayed 4 nights

I asked for a non-smoking room but got a smoking one which even after cleaning smelled of smoke for 2 days. The lobby lounge had few alchohol choices with most brands out of stock and no live band. The staff were few and somewhat clueless.

10

Edmond

Dec 6, 2023

·

Stayed 2 nights

Awesome environment

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean and well maintained; one review reported lingering smoke odor after being assigned a smoking room.

Related guest reviews

10

An Qing

Oct 15, 2025

·

Stayed 2 nights

Staff are really helpful and friendly, room is big , clean and comfortable.

10

Priscilla

Mar 22, 2024

·

Stayed 1 night

Standard services with no surprises Staff are friendly and professional Front door bell boys are very helpful to go extra mile for assistance Most requests are responses promptly with courtesy Rooms are spacious and clean prefer for relaxing after long day

6

Kit Yee

Jul 10, 2023

·

Stayed 1 night

房間整潔，但有點舊，早餐選擇多，但味道一般，若可以多加一點潮洲特色便更好。前台做事很慢，差不多要15分鐘待一位客人，而且check in, check out又在同一櫃枱，若趕著check out便要留意了。

10

Janice

Jul 7, 2024

·

Stayed 5 nights

Clean & Nice Hotel.

10

Wing Cheong Simon

Jan 8, 2026

·

Stayed 3 nights

Room is clean and very good location

10

Wai Ping

Jan 1, 2025

·

Stayed 2 nights

I am very satisfied with this hotel. The staff at the front desk could communicate with us in Cantonese during the check-in process. He also upgraded our room. We asked the hotel's check-out time the night before check-out, and the staff immediately took the initiative to delay our check-out for us, but in the end we did not delay check-out. The staff took the initiative to help and friendly. Although this hotel is more than ten years, it has been well maintained. There is no odor in the room and no sewage odor in the bathroom. The overall room is very satisfactory and the bed is very comfortable and also exceeding my expectations. There is a large shopping mall nearby, which is very convenient for shopping and eating. We had buffet dinner at the hotel on New Year's Eve. Although there were not many varieties, the price was reasonable. Some of the seafood was not too fresh. I hope the hotel will improve it. I stay again next time.

10

Nga In

Jun 5, 2024

·

Stayed 1 night

地點方便，整潔，職員態度友善

6

Mong Lee

Jan 5, 2026

·

Stayed 4 nights

I asked for a non-smoking room but got a smoking one which even after cleaning smelled of smoke for 2 days. The lobby lounge had few alchohol choices with most brands out of stock and no live band. The staff were few and somewhat clueless.

10

Binh Su

May 4, 2024

·

Stayed 4 nights

It was nice and clean, friendly staffs

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AI-generated summary based on recent guest reviews

Rooms

Guests like the spacious rooms and comfortable beds; several note the decor and fittings feel dated, and one review mentioned poor soundproofing.

Related guest reviews

2

BO

Feb 5, 2024

·

Stayed 3 nights

酒店设施陈旧，房间隔音不好，门口走路，隔壁关门的声音都很响，严重影响休息。早餐品种不多，味道也不好。服务员态度冷淡，没有笑容。下次再也不会去住了。

8

Shih Ho

Aug 6, 2025

·

Stayed 3 nights

服務水準好，早餐選擇多。可惜酒店比較舊。

10

An Qing

Oct 15, 2025

·

Stayed 2 nights

Staff are really helpful and friendly, room is big , clean and comfortable.

10

Priscilla

Mar 22, 2024

·

Stayed 1 night

Standard services with no surprises Staff are friendly and professional Front door bell boys are very helpful to go extra mile for assistance Most requests are responses promptly with courtesy Rooms are spacious and clean prefer for relaxing after long day

6

Kit Yee

Jul 10, 2023

·

Stayed 1 night

房間整潔，但有點舊，早餐選擇多，但味道一般，若可以多加一點潮洲特色便更好。前台做事很慢，差不多要15分鐘待一位客人，而且check in, check out又在同一櫃枱，若趕著check out便要留意了。

10

Wai Ping

Jan 1, 2025

·

Stayed 2 nights

I am very satisfied with this hotel. The staff at the front desk could communicate with us in Cantonese during the check-in process. He also upgraded our room. We asked the hotel's check-out time the night before check-out, and the staff immediately took the initiative to delay our check-out for us, but in the end we did not delay check-out. The staff took the initiative to help and friendly. Although this hotel is more than ten years, it has been well maintained. There is no odor in the room and no sewage odor in the bathroom. The overall room is very satisfactory and the bed is very comfortable and also exceeding my expectations. There is a large shopping mall nearby, which is very convenient for shopping and eating. We had buffet dinner at the hotel on New Year's Eve. Although there were not many varieties, the price was reasonable. Some of the seafood was not too fresh. I hope the hotel will improve it. I stay again next time.

6

Tan

Mar 1, 2024

·

Stayed 3 nights

Good reception service staffs regardless that the hotel system don recognise Hotel.com booking number , took sometime for the search .Very dated and old condition really need some upgrade

10

Janice

May 23, 2024

·

Stayed 4 nights

The location is very convenient. Many eatery and shopping malls within walking distance . Rooms are big and comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly, helpful, and professional, with staff accommodating upgrades and requests; a few guests noted slow or inconsistent front desk service.

Related guest reviews

10

An Qing

Oct 15, 2025

·

Stayed 2 nights

Staff are really helpful and friendly, room is big , clean and comfortable.

10

Yui Tai

Apr 19, 2024

·

Stayed 3 nights

Great location and service well

10

Priscilla

Mar 22, 2024

·

Stayed 1 night

Standard services with no surprises Staff are friendly and professional Front door bell boys are very helpful to go extra mile for assistance Most requests are responses promptly with courtesy Rooms are spacious and clean prefer for relaxing after long day

6

Kit Yee

Jul 10, 2023

·

Stayed 1 night

房間整潔，但有點舊，早餐選擇多，但味道一般，若可以多加一點潮洲特色便更好。前台做事很慢，差不多要15分鐘待一位客人，而且check in, check out又在同一櫃枱，若趕著check out便要留意了。

10

Shianti

Dec 8, 2023

·

Stayed 4 nights

Good location staff very helpful and friendly

10

Wai Ping

Jan 1, 2025

·

Stayed 2 nights

I am very satisfied with this hotel. The staff at the front desk could communicate with us in Cantonese during the check-in process. He also upgraded our room. We asked the hotel's check-out time the night before check-out, and the staff immediately took the initiative to delay our check-out for us, but in the end we did not delay check-out. The staff took the initiative to help and friendly. Although this hotel is more than ten years, it has been well maintained. There is no odor in the room and no sewage odor in the bathroom. The overall room is very satisfactory and the bed is very comfortable and also exceeding my expectations. There is a large shopping mall nearby, which is very convenient for shopping and eating. We had buffet dinner at the hotel on New Year's Eve. Although there were not many varieties, the price was reasonable. Some of the seafood was not too fresh. I hope the hotel will improve it. I stay again next time.

10

Weican

Jun 5, 2025

·

Stayed 2 nights

Good service

6

Mong Lee

Jan 5, 2026

·

Stayed 4 nights

I asked for a non-smoking room but got a smoking one which even after cleaning smelled of smoke for 2 days. The lobby lounge had few alchohol choices with most brands out of stock and no live band. The staff were few and somewhat clueless.

8

Kwai Kiu

Jan 15, 2026

·

Stayed 1 night

地點很好，近大型商場職員服務友善

10

Binh Su

May 4, 2024

·

Stayed 4 nights

It was nice and clean, friendly staffs

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AI-generated summary based on recent guest reviews

Location

Very convenient location near large shopping malls and eateries within walking distance.

Related guest reviews

8

James

Jan 17, 2024

·

Stayed 6 nights

It wasn’t really convenient to push my wheelchair bound grandmother to the nearby shopping malls despite the near distance as there were barriers and barricades along the way.

8

Siu Ling

Apr 1, 2024

·

Stayed 2 nights

Good location and good service

10

Siu Chun

Jul 14, 2025

·

Stayed 2 nights

Very Nice and will visit next time. Shopping area nearby and food street also walk 10mins. distance. Highly recommend to stay here

10

Yui Tai

Apr 19, 2024

·

Stayed 3 nights

Great location and service well

10

Shianti

Dec 8, 2023

·

Stayed 4 nights

Good location staff very helpful and friendly

10

Wing Cheong Simon

Jan 8, 2026

·

Stayed 3 nights

Room is clean and very good location

10

Eric

Jan 4, 2025

·

Stayed 1 night

Good location

10

Nga In

Jun 5, 2024

·

Stayed 1 night

地點方便，整潔，職員態度友善

10

Janice

May 23, 2024

·

Stayed 4 nights

The location is very convenient. Many eatery and shopping malls within walking distance . Rooms are big and comfortable.

8

Kwai Kiu

Jan 15, 2026

·

Stayed 1 night

地點很好，近大型商場職員服務友善

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AI-generated summary based on recent guest reviews

Dining

Feedback is inconsistent: some praised breakfast variety, while others found selection and taste lacking, and one buffet dinner had limited options with seafood freshness concerns; several asked for more local items or fuller stations.

Related guest reviews

8

Fei

Jan 5, 2023

·

Stayed 1 night

早餐并不是很理想，如果能加入更多些本地特色海产类美食就好了

2

BO

Feb 5, 2024

·

Stayed 3 nights

酒店设施陈旧，房间隔音不好，门口走路，隔壁关门的声音都很响，严重影响休息。早餐品种不多，味道也不好。服务员态度冷淡，没有笑容。下次再也不会去住了。

8

Shih Ho

Aug 6, 2025

·

Stayed 3 nights

服務水準好，早餐選擇多。可惜酒店比較舊。

6

Kit Yee

Jul 10, 2023

·

Stayed 1 night

房間整潔，但有點舊，早餐選擇多，但味道一般，若可以多加一點潮洲特色便更好。前台做事很慢，差不多要15分鐘待一位客人，而且check in, check out又在同一櫃枱，若趕著check out便要留意了。

10

Wai Ping

Jan 1, 2025

·

Stayed 2 nights

I am very satisfied with this hotel. The staff at the front desk could communicate with us in Cantonese during the check-in process. He also upgraded our room. We asked the hotel's check-out time the night before check-out, and the staff immediately took the initiative to delay our check-out for us, but in the end we did not delay check-out. The staff took the initiative to help and friendly. Although this hotel is more than ten years, it has been well maintained. There is no odor in the room and no sewage odor in the bathroom. The overall room is very satisfactory and the bed is very comfortable and also exceeding my expectations. There is a large shopping mall nearby, which is very convenient for shopping and eating. We had buffet dinner at the hotel on New Year's Eve. Although there were not many varieties, the price was reasonable. Some of the seafood was not too fresh. I hope the hotel will improve it. I stay again next time.

10

Pui Ha

Aug 9, 2025

·

Stayed 2 nights

Nice hotel. Breakfast variety is good. The Swimming pool is not big but pleasant.

8

Fei

Jan 5, 2023

·

Stayed 1 night

早餐如果能更丰盛些就好了，出餐台还是很多的，但是只有一半在早餐时段用

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $107	19 $107	20 $124	21 $113	22 $107	23 $141	24 $141
25 $116	26 $122	27 $122	28 $147	29 $199	30 $132	31 $132

Su	Mo	Tu	We	Th	Fr	Sa
1 $116	2 $116	3 $116	4 $116	5 $122	6 $132	7 $139
8 $113	9 $107	10 $108	11 $108	12 $108	13 $132	14 $132
15 $122	16 $122	17 $122	18 $131	19 $124	20 $132	21 $157
22	23 $104	24 $110	25 $104	26 $104	27 $124	28 $131
29 $104	30 $104

Sheraton Shantou Hotel

About this property

Location

Room options

Suite, 1 King Bed (豪华海景套房)

Room, 2 Double Beds, City View (豪华城景双床房)

Room, 2 Double Beds (行政双床房)

Room, 2 Double Beds (行政海景双床房)

Family Room, 2 Double Beds and 1 Sofa Bed

Room, 2 Twin Beds

Room, 2 Twin Beds, Garden View (豪华园景双床房)

Room, 1 King Bed, Sea View (豪华海景大床房)

Room, 1 King Bed (行政海景大床房)

Suite, 1 King Bed (行政套房)

Room, 1 King Bed (行政大床房)

Room, 1 King Bed (高级大床房)

Room, 1 King Bed, City View (豪华城景大床房)

Guest reviews of Sheraton Shantou Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Shantou Hotel

Prices for upcoming dates