Is parking available at the hotel?

Self parking is available on-site for a fee of CNY 60 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 182 per person.

Does the hotel allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Shanghai, just steps from the Nanjing Road Shopping District and a 12-minute walk from People's Square. It is approximately 1.4 miles from The Bund and 1.2 miles from Yu Garden.

Does the hotel have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool. The operational hours are not specified, and seasonal availability may apply.

What are the hotel's policies regarding children?

Children 12 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding. Children under 18 must be accompanied by a parent or legal guardian.

Grand Central Hotel Shanghai

Average nightly price at Grand Central Hotel Shanghai - Nanjing Road by month, last 12 months (USD)
Month	Average price
January	$135
February	$115
March	$157
April	$155
May	$156
June	$126
July	$123
August	$123
September	$139
October	$151
November	$159
December	$159

What guests think

Grand Central Hotel Shanghai - Nanjing Road draws praise for its central location steps from Nanjing Road, the Bund, and the metro, offering easy sightseeing and shopping, plus generally spacious, well-kept interiors that feel classic rather than ultra-modern.

Rooms are frequently described as large and comfortable, though several guests note dated decor, occasional smoke or musty odors, weak water pressure, and air conditioning that struggles to cool. Service is widely regarded as friendly and helpful, but a recurring complaint is inconsistent front-desk handling—upselling, curt check-in, and confusion or delays around deposits and refunds. Facilities include an attractive lobby, pool and spa, and an executive lounge, though the gym feels limited and breakfast ranges from good to average; expect a convenient, comfortable stay with classic styling.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Attractive public spaces and a solid leisure setup: guests praise the indoor pool, spa, and executive lounge, though a few find the gym limited or the pool/gym arrangement odd. Facilities feel well maintained but somewhat dated in places.

Related guest reviews

10

emilie

Jun 25, 2024

·

Stayed 4 nights

Excellent hotel for the price. Great location, great staff, spacious rooms. Only negative, inadequate gym.

10

Greg

May 12, 2023

·

Stayed 1 night

Location is great , walk distance to the bund, pedestrian shopping avenue and Yu Yuan. Every staff member was very nice and helpful. Swimming pool, hot tub, sauna room and steam room, all are very good and relaxing.

8

TREVOR

Aug 21, 2025

·

Stayed 3 nights

Very geand hotel that is well kept despite being a bit aged. Very impressive foyer and accessibility by the lifts is exceptional. Very good location wirh walking distance to a lot of sights. Plenty of small supermarkets nearby as are some great restaurants. Reception try to over promote the "upgrades" to your booking to a point where it becomes annoying. Once they realised that I wasn't going to buy it, they totally became uninterested in us and we had to get our own bags and find our room. Even had to ask them where the lifts were and just got a point in the general direction. Very disappointing. Four concierges could not answer if Metro has tap and go with Visa card. I was told to go to station myself and find out. Room was spacious and very clean.

8

Elizabeth

Jul 11, 2025

·

Stayed 5 nights

Gteat location. Staff ok. Pool and gym weird but overall modern enough and close to everything

10

pingjen

Aug 15, 2025

·

Stayed 1 night

外觀翻修的非常現代風，地點非常的方便，房間內部，大廳，以及公共空間都感受得到是非常古老（過氣）的設計，因為是家老飯店吧。但是小弟在開夜燈出一定是非常的高級。不過他的一切維持的相當好，讓人有一種刻意營造出懷舊的設計裝潢。不太會感受到飯店的老舊。服務各方面也都具有五星級的水準。

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10

Paul

Oct 21, 2024

·

Stayed 2 nights

Beautiful hotel with incredible service from every staff member. The spa and pool were a highlight along with the perfect location and beautiful atrium

8

guy

Sep 27, 2024

·

Stayed 8 nights

Very nice. Good on the executive level was a little disappointing and was only avail e for 3 hours, 5-7pm

10

Lee

Nov 9, 2025

·

Stayed 3 nights

Good size room. Wide variety for breakfast. Access to executive lounge. Friendly service

10

harada

Feb 19, 2025

·

Stayed 1 night

ほぼ全てのサービススタッフが英語が使えた。また、立地・設備などを加味してコスパよいホテルだと感じました。なお、調べても記載がみつからなかったプールやサウナの利用時間は6:00〜24:00で、スイムキャップは無料で貸りることができます。 ※利用時間については記憶で記載いますので、参考程度に。

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10

Zhong Xing

Nov 24, 2025

·

Stayed 1 night

All ammenties and services were great. love the indoor pool. i lose my luggage key on the first leg of my trip there and they immediately retrieved it for me on my second leg when I asked about it.

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Cleanliness

Rooms are often very clean, but recurring exceptions include smoke or musty odors, stained carpets, and some bathroom mold or drainage issues. One review reported inconsistent housekeeping during a multi-day stay.

Related guest reviews

8

Suebin

Oct 7, 2024

·

Stayed 2 nights

위치가 정말 너무 좋았어요. 난징동루 바로 옆이라 특히 맛집들이 가까이 있어 좋았어요. 처음 체크인하고 배정받은 방에 들어갔을때 담배냄새가 너무 나서 방 교체 요청했는데 바로 해주셨어요. 다음 방에서도 냄새가 조금 났지만 그럭저럭 지낼만 했구요. 침대랑 이불이 편안해서 좋았습니다.

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6

Paulina

Apr 6, 2025

·

Stayed 5 nights

The location is very convenient and the service is great! However it is an older hotel… The shower room smells like musty sewage; even when you shower the musty smell just lingers. There are also a lot of stains on the carpet. It doesn’t seem like they clean the carpet.

6

Ming

Nov 21, 2024

·

Stayed 1 night

The room is dated. In the bathroom counter and the floor, there are stain marks that cannot be removed.

10

Ji young

Jan 5, 2026

·

Stayed 5 nights

Clean room, friendly staff.

8

Sun

Apr 20, 2025

·

Stayed 11 nights

The location of the property is excellent. The hotel is near a subway station, the famous Nanjing road and the Waitan. The hotel room is spacious and the lobby is beautiful. The hotel is outdated and the shower room was not clean. However overall, the hotel is excellent and definitely will stay again if I visit Shanghai again.

4

John

Oct 14, 2024

·

Stayed 5 nights

Rude employees. Room not cleaned over 5 day stay. Sheets not changed. Argued with guests. Better hotels right across the street. Crown Plaza, Radisson, etc. Used to stay here for business but NEVER AGAIN!! Looks good but it has gone down. Try other places. Don’t get fooled like I did.

8

Jann-Ning Henry

Oct 5, 2025

·

Stayed 9 nights

Staffs are friendly and helpful. It has excellent location to shops and subway systems. The room has slighty smoking smell and mold can be found in shower stall.

6

Joscelyn

Dec 20, 2025

·

Stayed 3 nights

Pillows were soft. Sink flow is slow. But very near the station and Hai Kou Road with eateries.

6

HUNIN

Oct 21, 2024

·

Stayed 3 nights

위치는 남경로 보행가에 있어 관굉에 최적. 시설은 좀 구식이라 깨끗하지는 않고. 침구가 냄새가 많이 남 아침 식사는 별로임

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10

Chenxi

Nov 28, 2025

·

Stayed 2 nights

Clean room, friendly staff, smooth check in and checkout process.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are frequently large and comfortable, with many praising generous space and beds. Several note dated decor and furnishings, limited outlets/USB ports, weak shower pressure, occasional street noise on lower floors, and air conditioning that can run warm.

Related guest reviews

10

Kangmin

Jan 4, 2026

·

Stayed 1 night

굉장히 깨끗했고 객실은 넓었어요

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6

Augustin

Dec 10, 2023

·

Room aircon didn’t work… so hot it was a nightmare…

8

Ewan

Nov 1, 2025

·

Stayed 6 nights

Very friendly and helpful staff, great location (for both sightseeing and ~1km down to the Bund for morning runs!), minor issue was lack of USB/USB-C sockets in room. Plenty of options to choose from at breakfast.

6

Zen Ming

Oct 30, 2025

·

Stayed 1 night

The hotel’s location is truly excellent, within easy walking distance of Nanjing Road and The Bund. I found certain aspects of the accommodation below expectations for a five-star property. The room itself felt quite dated, and the bed was noticeably worn, as the mattress springs could be felt when lying down. This affected overall comfort, which was disappointing given the hotel’s rating and reputation. I sincerely hope the management considers refurbishing the rooms and upgrading the bedding to enhance guest comfort. The bathroom also appeared outdated, and the abundance of mirrors made the space feel somewhat overwhelming rather than luxurious. A design refresh here would greatly improve the overall impression and guest experience. Breakfast was decent but fairly average, with room for improvement in both variety and presentation. In summary, while the location is outstanding and offers convenient access to Shanghai’s key attractions, the rooms and facilities would benefit from an update to bring them in line with modern five-star standards. With some thoughtful renovations, this hotel could easily reclaim its former charm.

10

Wai Sau

Dec 9, 2025

·

Stayed 3 nights

Large clean room, helpful staff

8

Gerald

Nov 8, 2025

·

Stayed 2 nights

Excellent staff. Even bus boy was helpful. Room good size. We stayed on the 7th floor, a bit noisy from the street. Ask for higher floor.

2

Wong

Mar 24, 2024

·

Stayed 1 night

All item in room look too old, got a smell when entering the room. Room is too hot and air con is not working.

10

Kenny

Oct 20, 2025

·

Stayed 6 nights

Room size very good! Located on an excellent location. One block from the famous walking shopping street. The staffs are excellent. The only thing need to improve is the hair dryer, air comes out way too strong. Definitely gave you a typhoon hairstyle.

6

Zen Ming

Oct 30, 2025

·

Stayed 1 night

The hotel’s location is truly excellent, within easy walking distance of Nanjing Road and The Bund. I found certain aspects of the accommodation below expectations for a five-star property. The room itself felt quite dated, and the bed was noticeably worn, as the mattress springs could be felt when lying down. This affected overall comfort, which was disappointing given the hotel’s rating and reputation. I sincerely hope the management considers refurbishing the rooms and upgrading the bedding to enhance guest comfort. The bathroom also appeared outdated, and the abundance of mirrors made the space feel somewhat overwhelming rather than luxurious. A design refresh here would greatly improve the overall impression and guest experience. Breakfast was decent but fairly average, with room for improvement in both variety and presentation. In summary, while the location is outstanding and offers convenient access to Shanghai’s key attractions, the rooms and facilities would benefit from an update to bring them in line with modern five-star standards. With some thoughtful renovations, this hotel could easily reclaim its former charm.

10

Sue

Jul 2, 2025

·

Stayed 1 night

Lovely large clean room, helpful staff, hotel was lovely.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and professional, with strong concierge support and occasional upgrades. However, complaints recur about curt or upselling front-desk interactions, slow or rigid check-in, and confusion or delays around deposit holds and refunds.

Related guest reviews

4

Scott

Nov 14, 2024

·

Stayed 1 night

The staff at reception during checkin were so rude, so disinterested in the customer. Could not have made you feel Welcomed if they tried. The rest of the staff were genuinely helpful but whole experiences ruined by the rude reception team

10

yuen yee

Jan 16, 2026

·

Stayed 4 nights

Staff friendly, good location

10

ALLAN

May 1, 2025

·

Stayed 2 nights

Hotel staffs are friendly and helpful.

2

Damian Romero

May 9, 2025

·

Stayed 3 nights

They charged my card when I arrived and when I checked out they would return it to my card and I'm still waiting.

6

Keng Wei

Jul 24, 2024

·

Stayed 2 nights

The front office outrightly rejected the request for check-in at 12noon citing only that check-in time is at 2pm. The reception did not even bother to check whether any rooms are available. Guests from overseas do frequently arrived at odd hours of the day. Some improvements required for the front office staff to handle such requests more tactfully. And when it was time to check-in at 2pm, the front office staff are overwhelmed with the long-queue of hotel guests checking-in all at the same time. Adequate staffing should be deployed to ensure smooth check-in by guests.

10

Dindial

Oct 29, 2025

·

Stayed 3 nights

Clean rooms. Excellent staff

10

Neil

Nov 15, 2025

·

Stayed 1 night

Reception Staff and Concierge are very helpful.

4

Jorge

Jul 29, 2025

·

Stayed 3 nights

Extremely deficient customer care, not supportive at all, the staff in general do not speak English. The Check In is a disaster, they wait exactly to 3:00 pm to start the check in creating a long line

8

Andy

Nov 18, 2025

·

Stayed 5 nights

We had a pleasant stay at the hotel. It’s conveniently located near the Nanjing East Pedestrian Mall and the Metro. However, please note that the hotel does not offer self-service laundry facilities. A deposit of ¥2,500 was required upon check-in via credit card, which the hotel stated would be refunded. As of the time of writing this review, the refund is still pending.

10

Christopher

Sep 21, 2024

·

Stayed 2 nights

Always a great service from this hotel. I always arrive early and they always have a room ready for me- the main reason I always choose this hotel. Great location for sightseeing, easy 2 minute walk from line 2 exit 4 and good value.

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Location

Exceptionally central—steps to East Nanjing Road and the metro, and walkable to the Bund—making sightseeing, shopping, and dining easy.

Related guest reviews

10

sunmin

May 11, 2025

·

Stayed 4 nights

위치가 최고! 깨끗하고 넓은 공간 만족. 다음에도 이용 예정.

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10

Jason

Mar 27, 2024

·

Stayed 4 nights

Central location, close to shops, park, subway station and walking distance to the Bund.

10

Yang Ming

Apr 21, 2025

·

Stayed 1 night

Excellent location near Nanking Rd. Very convenient

10

Clifton

Jun 3, 2025

·

Stayed 6 nights

Beautiful property in a very convenient location.

10

Andre

Sep 18, 2024

·

Stayed 3 nights

Hotel is centrally located easy to walk to main street amd the Bund

8

Lim

Dec 2, 2025

·

Stayed 4 nights

Location is excellent!

8

CHANGHAK

Oct 17, 2025

·

Stayed 4 nights

Good location

10

Shelley

Mar 17, 2025

·

Stayed 5 nights

Beautiful lobby, excellent breakfast, super fluffy towels and robes, amazing water pressure, impeccable service and perfectly located for cultural touring, excellent dining and shopping if you’re into that :)

10

Mengchu

Oct 4, 2025

·

Stayed 2 nights

Beautiful hotel looking straight out of a movie. Loved the rainfall shower head plus bath. Convenient location right next to Nanjing pedestrian road and next to East Nanjing metro station. Has restaurant and coffee shop inside the hotel.

10

Jun

Oct 27, 2023

·

Stayed 4 nights

The location is so convenient for dining, shopping, and transportation.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback ranges from very good with plenty of variety to ordinary or below expectations, and some find on-site options limited. Specific highlights include a crab buffet and a dim sum lunch special.

Related guest reviews

10

Sheree

May 31, 2024

·

Stayed 4 nights

Great hotel in the heart of Shanghai, less than 5 min walk from the pedestrian street and metro station with line direct to Pudong Airport. Rooms were large, well appointed, and very comfortable. Buffet breakfast had a large variety of western and asian food. Would recommend this hotel.

8

Ewan

Nov 1, 2025

·

Stayed 6 nights

Very friendly and helpful staff, great location (for both sightseeing and ~1km down to the Bund for morning runs!), minor issue was lack of USB/USB-C sockets in room. Plenty of options to choose from at breakfast.

10

SEONYOUNG

Dec 25, 2024

·

Stayed 4 nights

위치 훌륭하고 객실 깨끗하고 서비스 좋아요 조식은 매일 똑같고 평이합니다

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10

Shelley

Mar 17, 2025

·

Stayed 5 nights

Beautiful lobby, excellent breakfast, super fluffy towels and robes, amazing water pressure, impeccable service and perfectly located for cultural touring, excellent dining and shopping if you’re into that :)

8

Aiyoub

Jul 5, 2024

·

Stayed 3 nights

It was a nice 5 star hotel just we didnt like the variety of food for breakfast ⁰

10

Anuya

Mar 28, 2025

·

Stayed 1 night

Breakfast quality did not keep up with the hotel standards. Very few options.

10

Lee

Nov 9, 2025

·

Stayed 3 nights

Good size room. Wide variety for breakfast. Access to executive lounge. Friendly service

8

Steen

Oct 22, 2025

·

Stayed 4 nights

Great location, Nice hotel, Nice room, Breakfast Buffet is very ordinary

10

Hua

Nov 12, 2025

·

Stayed 1 night

Great location, friendly staff. The crab buffet meal is exceptional

6

Zen Ming

Oct 30, 2025

·

Stayed 1 night

The hotel’s location is truly excellent, within easy walking distance of Nanjing Road and The Bund. I found certain aspects of the accommodation below expectations for a five-star property. The room itself felt quite dated, and the bed was noticeably worn, as the mattress springs could be felt when lying down. This affected overall comfort, which was disappointing given the hotel’s rating and reputation. I sincerely hope the management considers refurbishing the rooms and upgrading the bedding to enhance guest comfort. The bathroom also appeared outdated, and the abundance of mirrors made the space feel somewhat overwhelming rather than luxurious. A design refresh here would greatly improve the overall impression and guest experience. Breakfast was decent but fairly average, with room for improvement in both variety and presentation. In summary, while the location is outstanding and offers convenient access to Shanghai’s key attractions, the rooms and facilities would benefit from an update to bring them in line with modern five-star standards. With some thoughtful renovations, this hotel could easily reclaim its former charm.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $210	6 $193	7 $174
8 $187	9 $173	10 $173	11 $163	12 $173	13 $231	14 $173
15 $223	16 $147	17 $147	18 $147	19 $157	20 $147	21 $307
22 $178	23 $122	24 $368	25	26 $173	27 $173	28 $164
29 $147	30 $147

Su	Mo	Tu	We	Th	Fr	Sa
		1 $124	2 $124	3 $137	4 $137	5 $164
6 $124	7 $124	8 $124	9 $124	10 $124	11 $124	12 $146
13 $124	14 $124	15 $124	16 $124	17 $131	18 $142	19 $146
20 $178	21 $160	22 $147	23 $147	24 $147	25 $173	26 $190
27 $154	28 $147	29 $147	30 $160	31 $182

Grand Central Hotel Shanghai - Nanjing Road

Prices for Grand Central Hotel Shanghai - Nanjing Road

Monthly average prices

About this property

Location

Room options

Deluxe Room

Deluxe Twin Room

Business Suite

Executive Twin Room

Executive Suite

Executive King Bed Room

Atrium-View Queen Room

Guest reviews of Grand Central Hotel Shanghai - Nanjing Road

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Central Hotel Shanghai - Nanjing Road

Considering this hotel for your Shanghai trip?

Prices for upcoming dates