Platinum Hotel&Residence Wilanów

This review is written by a person who sleeps in hotels 5-6 days a week, close to 300 nights annually, this was the most unfriendly , arrogant receptionist I have ever met, with no service mind at all. I arrive at the counter, he don’t say hi or anything (fine it’s not mandatory)… So I say hi sir I am here to check in, he asks do you want breakfast tomorrow, I said I will decide tomorrow morning : he says with great irritation yes or no !!? I asked about the parking, what the hourly rate is: he responds abruptly its same 1 hour or the whole day is 55 zloty it’s not negotiable. But the price list says 5 zloty per hour. Fine i paid, I don’t want to discuss over pennies. Then he reply that breakfast or parking is not negotiable. In all his rudeness and arrogant behaviour he finally give me the card to the room without a single word. I go to the elevator in front of the reception but he shouts: it’s next building!! I reply: you could have said so. Worst hotell experience so far, I would not come here for free even if the place is quite nice, the behaviour was unacceptable.

Very good reasonable price

Very good.

Overall ok, but car park is paid and the room need a bit of refurb

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