Name: Holiday Inn Express & Suites Houston Northwest-Brookhollow by IHG
Address: 4900 Federal Plaza Drive, Garden Oaks, Houston, Texas, USA, Houston, Harris County, US
Price range: 69 $–120 $ per night
Rating: 8.03

Was Gäste sagen

In Bewertungen des Holiday Inn Express & Suites Houston Northwest-Brookhollow by IHG loben Gäste häufig die sauberen, komfortablen Zimmer und das freundliche Personal, während andere von einer uneinheitlichen Sauberkeit und Instandhaltung berichten, einschließlich Schädlingsbefall, niedrigem Wasserdruck und lauter oder defekter Klimaanlagen.

Das Frühstück wird allgemein geschätzt, aber die Verfügbarkeit und Vielfalt können inkonsistent sein, wobei Artikel ausgehen und Geräte gelegentlich ausfallen. Das Feedback zu den Einrichtungen ist gemischt: Der Pool und der Whirlpool sind oft geschlossen oder schmutzig, einige Geräte im Fitness- und Waschraum fallen aus, und es kommt gelegentlich zu Ausfällen des Aufzugs oder des Eismaschinenspenders. Mehrere Bewertungen erwähnen Einbrüche auf dem Parkplatz und eine wenig entwickelte oder schwer zu findende Gegend, obwohl die Anbindung an die Autobahn und die Geschäfte in der Nähe für einige praktisch sind. Erwarten Sie einen im Allgemeinen komfortablen Aufenthalt, aber Qualität und Zuverlässigkeit variieren je nach Zimmer und Tag.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Das Feedback zu den Einrichtungen ist uneinheitlich: Der Pool und der Whirlpool sind oft geschlossen oder schmutzig, einige Geräte im Fitness- und Waschraum sind außer Betrieb und es kommt gelegentlich zu Ausfällen des Aufzugs oder der Eismaschine; mehrere Bewertungen weisen auch auf Sicherheitsbedenken auf dem Parkplatz hin.

Reinigung

Die Sauberkeit ist gemischt: Viele Gäste fanden die Zimmer sehr sauber, aber mehrere Bewertungen berichten von Kakerlaken, Gerüchen, Flecken und Wartungsproblemen wie niedrigem Wasserdruck oder lauwarmem Wasser sowie Zimmern, die bei der Ankunft nicht ordnungsgemäß vorbereitet sind.

Ähnliche Gästebewertungen

4

Kevin

27. März 2025

·

Aufenthalt am 1 Nacht

There were roaches in the bathroom.

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4

Suresh

7. Jan. 2024

·

Aufenthalt am 3 Nächte

The room was not clean and guest ready when we arrived. We had to change the room once assigned and settled just because the room was not clean and tidy.

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2

Seemant

9. Okt. 2023

·

I was asked to stay in Room #414 during my check-in. The room had cockroaches which I reported to the front desk personnel manager. The front desk manager (name Julee Corbitt or Judy Corbitt) first told me that there are no cockroaches in the hotel and then I showed her the pictures I captured for the cockroaches, then she believed me and told her that hotel policy is to move you in a different room. That room move process from #414 to new room #104 wasted my 3-4 hours and I missed my business engagement that morning for which I visited and stayed at the hotel. I asked the front desk manager, what if the new room #104 also had cockroaches, to which they said that this room is manager inspected and cleaned and there are no cockroaches, for which I trusted them. I then noticed a few coaches the next day in the bathroom of room #104 and some dead cockroaches under the mattress of the bed. I thought to report them, but I had no time that day as they would have perhaps moved me to a another new room again, and I would have missed my engagement for that day. I would say perhaps this hotel has cockroaches in all their rooms and was such an inconvenient stay for me at this hotel. I would not recommend this hotel for anyone.

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2

Jeremy

8. Nov. 2024

·

Aufenthalt am 2 Nächte

Although the staff was friendly. The last day I was there. I woke up to a roach crawling on me! When turned on the light they were crawling on water cup as well. Im disgusted. Im praying I dont take roach eggs to my home! When I asked to speak with the manager but no one was available. All they gave me was email address. Not only is bug infestation nasty its unsanitary. The water pressure was extremely low and it didnt really get hot. The furniture was stained and the cover was completely ripped on the rolling chair. It needed paint on the walls and the vents in the bathroom were barely holding on. I will never stay here again and actively seeking a refund.

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4

Dianne

9. Dez. 2024

·

Aufenthalt am 2 Nächte

Our room had bugs crawling on the bedroom and bath floor and the tub.

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4

Jenna

27. März 2023

·

Aufenthalt am 3 Nächte

They didn't have any blankets there was only a thin sheet on the bed which didn't do much. There was only conditioner in the bathroom. When housekeeping cleaned my room they only cleaned one bed and not the other and left the spray bottle in the bathroom. When I arrived there was a weird smell in the room. And the bathtub was dirty.

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6

Judy

14. Okt. 2024

·

Aufenthalt am 1 Nacht

The room was standard size which was fine. But the condition of the room was below average. The carpet was threadbare and the curtains /shades were stained in several places. The bed skirts ( 2 queen beds) were so wrinkled it looked like they had been wadded up in a ball and then put on the bed. The bathroom was fine, but very low water pressure. Took twice as long to shower since there was not much water coming out. The grounds seemed okay when we checked in, but the next morning, there were broken windows/glass next to several of the cars in the parking lot. Very unsettling. On a positive note, the check-in and check-out was easy and the front desk staff were very friendly!

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2

James

15. Okt. 2024

·

Aufenthalt am 5 Nächte

We left early due to a cockroach infestation. I requested a refund due to the conditions and was told that it isn't hotel policy to provide a refund. I've stayed at many hotels and this is the worst one. If you desire cleanliness and a lack of bugs in your room, this isn't the hotel for you.

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2

Shemika

4. Okt. 2024

·

Aufenthalt am 2 Nächte

I booked a reservation to this property online. I arrived and was assigned a room. The bedding was nasty. The walls and floors were dirty. It smelled bad and stale. I proceeded back to the front desk to tell the nice lady the condition of the room. She, then, assigned me to another room. As soon as I entered, roaches feel on me from the doorframe above. I looked down to see a lot of roaches running towards the bathroom. After that, I immediately went back to the front desk to ask for a refund and let the lady know that I would not be able to stay at the hotel under those conditions. She explained to me that she couldn't refund me right away but she would make management aware of my experience. I have since been trying to get a refund. The manager put me into the system as a no show to avoid refunding me. I made them aware that I have proof that I was there and I still haven't received my refund for the room or deposit and they have since been ignoring my calls. It has been a nightmare. I do NOT recommend.

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10

Melanie

24. Sept. 2023

·

Aufenthalt am 1 Nacht

My husband and I booked a one night stay and it was awesome. Check in was a breeze. The young man who checked us in was very polite. When we entered the room I immediately noticed how clean the room was as well as the bathroom. (Cleanest hotel room we've ever stayed in). Bed was not too bad. A little too firm for me but my husband loved it. Breakfast was very good. They had more than just cereal and toast. An actual little buffet. Will definitely be looking to stay at the same hotels wherever and whenever we go traveling.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Zimmer

Die Zimmer sind in der Regel geräumig, ruhig und komfortabel, mit einigen modernisierten Innenräumen. Zu den Nachteilen gehören laute Klimaanlagen oder andere Geräusche, ältere oder nicht funktionierende Fernseher und gelegentliche Probleme mit dem WLAN.

Dienstleistung

Der Service reicht von freundlichem und entgegenkommendem Personal bis hin zu Berichten über unfreundliche oder unhilfsbereite Interaktionen an der Rezeption und starre oder verzögerte Check-ins; die Kommunikation bezüglich Rückerstattungen oder Abrechnungen ist manchmal schlecht.

Standort

Günstige Lage zur Autobahn mit Geschäften und Restaurants in der Nähe für einige, aber andere erwähnen eine wenig entwickelte oder schwer zu findende Gegend und mehrere Einbrüche auf dem Parkplatz.

Gastronomie

Das Frühstück wird häufig als heiß und lecker gelobt, und die Mitarbeiter sind freundlich. Die Vielfalt und Verfügbarkeit können jedoch uneinheitlich sein, wobei Artikel ausgehen und Geräte wie der Pfannkuchenautomat gelegentlich ausfallen.

Monat	Durchschnittspreis
Januar	76 $
Februar	100 $
März	119 $
April	94 $
Mai	98 $
Juni	103 $
Juli	96 $
August	87 $
September	84 $
Oktober	78 $
November	78 $
Dezember	69 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $69	15 $72	16 $72	17 $69	18 $82	19 $72
20 $73	21 $104	22 $111	23 $108	24 $104	25 $101	26 $104
27 $95	28 $108	29 $111	30 $112

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $109	2 $107	3 $107
4 $96	5 $119	6 $116	7 $120	8 $111	9 $109	10 $113
11 $95	12 $114	13 $108	14 $112	15 $109	16 $100	17 $105
18 $91	19 $113	20 $109	21 $113	22 $111	23 $119	24 $106
25 $95	26 $110	27 $108	28 $112	29 $106	30 $102	31 $99

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Suite, 1 King-Bett

Standardzimmer, 2 Queen-Betten

Standardzimmer

Suite, 2 Queen-Betten, barrierefrei

Standardzimmer, 1 King-Bett, barrierefrei (Hearing, Mobility)

Suite, 1 King-Bett, barrierefrei

Zimmer, 2 Queen-Betten, barrierefrei (HEARING)

Suite, 2 Queen-Betten, Nichtraucher

Suite, 1 Schlafzimmer, barrierefrei

Standardzimmer, 2 Queen-Betten, barrierefrei (Hearing, Mobility)

Standardzimmer, 1 King-Bett, barrierefrei (HEARING)

Zimmer

Standardzimmer, 1 King-Bett (Leisure)

Gästebewertungen

Sehr gut

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Kaution

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