Nobu Hotel Warsaw

Clean room and excellent service!

Having made a confirmed booking on Hotels.com, when i got to the hotel, midnight, snowing outside, they said they had no rooms. A week later and i

Extremely nice looking hotel. Great food at the Nobu Restaurant. However, poor customer service and incorrectly billed wrongful costs charged automatically and difficult and inflexible to get worked out. Would truly expect more from such a high-reputation 5-star hotel chain.

The hotel didn't let me in. I paid the full rate for the room, but was not prepared to pay additional deposit at check in. I arrived late, I had troubles with my credit cards and at the time I arrived there were no currency exchanges working near the hotel and no ATM. I understand my responsibility for having valid credit cards and that I had to be prepared for additional deposit, but I was just a person in trouble, first time having such a problem with my cards and the "luxury" hotel didn't offer me any options to pay with the invoice later or other, they just took my money paid for the room and didn't let me in without the deposit. I personally will avoid this hotel for me and my family. I strongly believe that additional deposits should be included at the stage of booking, so that people never get into such a situation when they paid for the room, but were not checked in.

Nobu is a home away from home. Of course hotels elegance, cleanliness, bedding, design, location stand out… however, what stands out the most is the people that work in this establishment. From chef Marcin and chef Tomek who make the most delicious breakfast, to Yana and Jennie at the rest of crew in restaurant service that make eating at Nobu a special, high quality experience. To of course Jan, Norbert and Diana at the front desk … who every month greed me with a smile and warmth and professionalism. To cleaning crew who does a perfect job. I stay in NOBU very often, sometimes for a week… each time I leave I cannot wait to come back. Thank you