Madame Vacances - Hôtel Courchevel Olympic

Very nice people great location ... room little sad and old

This was our first trip to Les 3 Vallées and Courchevel. We booked this property to have easy access to all things in Courchevel, and were aware that it was a 2-star hotel (which we've NEVER had issues with in Europe.) The hotel boasted about a recent renovation. Let me assure you - NOTHING about the hotel has had a recent renovation. My dorm room in college in the late 1980's had more going on than our room at the Hotel Olympic. The carpet in our room was filthy and stained. There was a permanent odor in our room. There was a lack of basic hotel linens. The property was noisy - you could hear EVERYTHING from other rooms, and from the outside. Most rooms, including ours, faced an alley that was dark and noisy at all times of day. The hotel advertised the property as "ski in, ski out access". It was a 10 minute walk to the gondola. The toilet ran in our room 24/7, and there was no tech on site to fix it. The property advertised four restaurants restaurants on site (see below). There was one, and it was only open with a prix-fixe menu. Le 9.9 - This brasserie specializes in French cuisine. Guests can enjoy drinks at the bar. Le Ku De Ta - This café specializes in international cuisine. Guests can enjoy drinks at the bar. Open daily. Les 2 Frères - Onsite café. Guests can enjoy drinks at the bar. Open daily. Le Bowling Restaurant - This café specializes in international cuisine. Guests can enjoy drinks at the bar. Open daily.

The hotel is in an excellent location and the price for Courchevel 1850 is outstanding. However this hotel is very basic with no facilities except a bar that is a hang out for the local chauffer drivers. We had room 110 and it was terrible. The location in the hotel meant we looked out into a dirty alleyway that was a cut through between streets and the patio doors offered zero privacy with only normal curtains to block folk lookinh in, which combined with looking out into an alleyway meant choosing between daylight or being watched. There's no safe either and the patio door was not very secure at all. The staff were very friendly though and breakfast was adequate for this category of hotel.

The hotel definitely needs updating. The TV - every channel is in French, only 2 channels in English- both news. Breakfast can use more variations. Staff needs to learn English- Courchevel is very expensive world famous resort- how are you providing customer service and barely speak English.

Room was not clean, carpet was wet, the room had a bad smell. Nice staff but they didn’t do anything about the water leaking.