溫哥華機場貝斯特韋斯特普拉斯飯店

No pool,

Shuttle was hard to reach at airport

Access to the lobby from parking lot is terrible if you have luggage. 2 sets of stairs to navigate and the door will not stay open. Desk agent was fine. Returned to desk later to change shuttle reservation. No one was at the desk and the phone was ringing non stop. Eventually someone showed up.

The room was clean, I found the shuttle easily at the airport. Needs to say somewhere shuttle is not 24 hours. When I went to lay with my visa debit card the deposit I could not do it I was told it had to be cash…not everyone has credit cards. The room was paid for … this seemed silly. And then I was not told in the morning I was going to have to wait for them to go to the room. In early missed my uber to the airport.

We waited 1and half hours for shuttle. Absolutely ridiculous. Shuttles from other hotels went by 5 times before this one came. One of the other drivers became concerned that we were still there and made a call for us.

Not enough parking

No shuttle after 11:30 pm

Shuttle to and from the airport was fantastic.

I was told when I called that the shuttle service from the airport would have a wheelchair lift and be able to pick us up with no trouble to my group of 6 with one being in an electric wheelchair. When the shuttle arrived, it did not have a lift and half my group had to stay behind and get a cab that had wheelchair accessibility. Not happy about that.

Property difficult to find. Tv did not work properly and smoke alarm went off all night indicating low battery.

My stay at this hotel was unfortunately far below expectations. The level of customer service was disappointing — staff were not attentive or responsive when assistance was needed. The room was not properly cleaned, with visible dust and stains that gave the impression of poor maintenance and housekeeping standards. Overall, the property did not meet acceptable levels of comfort or cleanliness, and the experience was far from satisfactory. I would not recommend this hotel to other travellers.

Room was clean and comfortable. Staff were pleasant and friendly.

The room was very dirty and grungy

Room was as expected. There was a bug on the bed. Told the staff on the counter upon check out. Comment was acknowledged but no apology nor did they offer any compensation on the unsanitary environment.

We would never stay at this hotel not only do they charge $15 a night for a parking they charged me twice for it and said that they only charged me once their rooms were disgusting but the wall was falling apart. The bathroom door wouldn't closed there was pubic hairs all in the bathroom and we had dirty towels. We will never stay there again. The restaurant that we went to that's attached is a white spot. All our food came out cold and it took us 20 minutes to get our drinks

The elevators were banged up, hallway walls had dirt and chips, rooms were dirty, walls and mirrors had smudges.THERE IS A REASON THE HAVE A NO REFUND POLICY. I wanted to leave the day I got there but NO help from the hotel and NO help from hotels.com

Room was clean, nice linens on comfortable mattress, curtains kept things dark and it was pretty quiet given location. I appreciate windows you can open a bit for fresh air although the AC/heat unit worked nicely. Parking was convenient.

This is close to the airport which is nice. However, I found my room noisy in that I could hear some sort of drill running at 10 at night, and I could hear the neighbour’s shower and music the next morning. The carpets in my room had lint etc, showing they hadn’t been been vacuumed thoroughly, and one of the waste baskets had not been emptied. On the plus side: The bed was comfy, bathroom was clean, the shower looked brand new and was in excellent shape, the shuttle was on time and convenient. The price was fairly good for Vancouver, so I wouldn't necessarily be scared away from this hotel, but hopefully they read this review and do a better job of vacuuming. Bring earplugs if you are a light sleeper.

Staff was nice and welcoming. The only issue I had was that my room smelled like cigarette smoke. I called to ask if there are rooms where people can smoke and I was told that No! That most likely it’s the Ac/HVAC system. Being that I am sensitive to the smell, I was a little disappointed I had to deal with that unpleasant smell. Good thing I only spent a night.

The hotel is in rough shape, with paper-thin walls, room was not overly clean.

A bit noisy from the outside road traffic

It was good. Nothing too special about the room, I just misunderstood how small the room was. Very cozy.

Good location but window ac unit was noisy. Bldg is dated but they’ve made attempts to upgrade rooms. Still some ways to go.

The staff at front desk are courteous, we had a brief stay but that’s the point. Location is perfect from YVR, short shuttle ride , and then sleep. Clean , small room but comfy

Beds are comfy, kind of loud and run down.

Room was fine, but SO NOISY! Ask for a room that is not facing Marine Drive. Also weird small room lights (smoke alarm?) that you cannot turn off are super snnoying

Perfect for the price - if you are looking to just crash for the night. A little close to the road / highway- so you hear the constant zooming of cars if you are a light sleeper.

This room should only be rented out as emergency. So small and felt so claustrophobic after being traveling for 24 hours.

Internet was fine, room was clean, but so stuffy. No fan or AC, and the property is right next to the highway so leaving the windows open was too loud. Very uncomfortable sleep.

Nice larger bed. Room was clean and in good condition

The airport shuttle was trying to find and thankfully calling the number provided gave answers. It took off earlier that it said it should have and we waited up to 30 mins for another. The female staff on the night we checked in was curt and unwelcoming. The room had the windows open with no screen and fhere was loterally no way to turn the loud a/c off throughout the night . Hopefully our stay on the return goes better .

I has to wait about 40 minutes for the shuttle. I tried to call the hotel several times but the phone went unanswered. My wake-up call was 10 munutes delayed. Otherwise all was okay.

Airport shuttle from airport was good..driver pleasant and helpful. Front desk staff not very personable and not helpful. Asked about things to do and how to get there..they kept trying to arrange a personal tour. We had an early flight and had spoken to the desk the evening before. They said to call and remond them in am. We tried for about 15 minutes to reach someone and never did. We wrnt down to desk and it was still unattended for a few more minutes. The sheets on the bed were old and had some old stains on them. The pillows smelled like dirty heads.. Would not recommend this facility.

I made two reservation under the same name and paid for them both , i called the property to comfirm first time they didn't have mybtwo reservations sevond time they confirmed i did , them we arrived at the property and theres was only 1 reservation again fellow couldn't help us, this was late in evening so a bit inconvenient, then had to wait 2 hours to figure this out . Needless to say front desk was no help. Once it was rectified with expedia we where able to go tomour rooms ,next next morning we took the airport shuttle to YVR the driver was yelling at the front desk and was so rude to the guest all about names not being on the list driver was rude ,disrespectful really bad experience

The staff was delughtful, especially Jasmine. She helped us get a tour. The rooms were

Only stayed a few hours in between overnight flights. Short staffed at front desk waited 45 min to check in. Staff was friendly and airport shuttle convenient.

Friendly and helpful staff.

Room was very clean and quiet. Easy to access hotel from the airport. Jasmine and John at the front desk were very helpful in getting me checked out and sorted with a shuttle in the morning. Would stay again and recommend for others.

Called about ten times for the airport shuttle with no answer. When it finally came and dropped us off at the hotel there was a 45 minute wait to check in. One person at the desk and about 25 people waiting, as each person seemed to have an issue or problem with the check-in (full shuttles the next morning, mostly). The desk staff apologized in a perfunctory was as if it’s totally normal. The next morning I found that I only had lukewarm water in the shower. Would not recommend this place if you’re flying in or out of YVR, it’s not worth it.

Staff was very good and helpful, especially Palak! Also, a good rate compared to many Vancouver hotels.

Not many amenities close by

No spaces for people to put their car in order to go in to register and to unload or load luggage and a finding a way to get into the front to do those things was very difficult and mysterious. Obviously the hotel needs to figure out a better way for arriving and departing guests to do what they need to do AND POST SIGNS WITH THE SOLUTION.

You’re definitely away from everything at this hotel, but the hotel was nice.

Pictures were misleading, area was all commercial.

It’s ok for the night if you are flying out but the area does not have much dining or any entertainment options. The area is a mix of light business and residential. The staff are friendly but seem over loaded

The location is close to the airport which is why we booked it but the shuttle service doesnt run 24 hours so we had to uber to the airport. The rooms the lamps were full of dust and the property is dated. The staff however was very friendly and welcoming. The city transit bus stops right outside the hotel so we took it down to the waterfront and back which was a good experience. There is a convenience store on the corner from the hotel and there is a White Spot restaurant attached to the hotel. The hotel is a bit pricey compared to others because of airport proximity.

The distance from the airport.

Location was good, bus stop right outside. Shuttle was much appreciated.

Great hotel if you need to be near YVR. It’s close to the airport, they have a free shuttle, rooms were clean and updated, and staff was super friendly and helpful. Great value for the price.

The hotel is good. Other than our room is facing the road and it's quite noisy, I have no other complaint. If you can avoid the rooms facing the main road, you should be good.

clean room, nice staff, good breakfast.

Pleasant stay, spotless room, helpful people at the front desk, Excellent location. Very convenient to have a restaurant located in the hotel!

Supposed to have breakfast included but it was excluded because we booked thru Expedia.No prior info on this exclusion anywhere-very disappointing

Hotel room we booked was false advertised with free breakfast, clearly says that on my receipt. However, in the hotel we were told no free breakfast and we only got a $25 voucher which covered breakfast for 1 person only in the restaurant on the property. We were a family of 4 staying in the hotel...incurred additional unexpected costs before our travels even began.This is false advertising, unacceptable. On a good note, rides on the shuttle to the hotel and back to the airport were smooth and convenient.

The Best Western beds are always very comfortable and the rooms clean. This property was conveniently close to the airport and offered a free shuttle. The front desk staff and cleaning crew were friendly and helpful. Considering how close the hotel is to the airport, we waited almost an hour for the shuttle. The driver drove aggressively, was making personal calls while driving, was honked at more than once-all with a van full of hotel guests. It was scary. We had breakfast at the White Spot restaurant located on site and the only one in the area. The food was greasy beyond a greasy breakfast expectation. The food choices were limited (the only omelette was 4 eggs!) and expensive for what was served.

On the app it states that breakfast is available but it is not, there is a restaurant adjacent to the hotel but that’s not the same thing, a major part of my booking was the breakfast option

Stay was ok. Room had been refurbished at some point, but just felt dated & hotel in general was quite sad. Desk staff did their job but no warm welcome or goodbye, didn't show much interest. Shuttle to & from airport worked well & was my reason for choosing this hotel but I'd not rush back. The adjoining White Spot was good, but opening hours weren't great if an early or late flight.

Close to airport. Great breakfast in the restaurant. Parking and locating the front desk was a tad confusing at first.

Great location near YVR. Our go-to airport hotel when flying out of Vancouver. Good rooms, service, on site restaurant, and shuttle to YVR. What more does one need?

We called for airport shuttle but nobody answered call. We e fed up paying for taxi. On site restaurant closed at 9 pm and no other dining within walking distance. Felt unsafe walking(industrial area, under freeway). Ants in bed.