Name: Best Western Premier Alsterkrug Hotel
Address: Alsterkrugchaussee 277, Groß Borstel, Hamburg, Germany, Hamburg, Germany
Rating: 8.13

Guest reviews

8.1

Very good

Based on 387 verified reviews

Who stays here?

Business

47%

Couple

24%

Family

17%

Group

4%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

Across reviews, Best Western Premier Alsterkrug Hotel stands out for friendly staff, clean, modern rooms, and convenient access to the airport and public transport, with many guests praising the on-site restaurant and varied breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

John

Mar 17, 2026

·

Stayed 3 nights

The property was clean, bright, and very ambient. The staff were polite and courteous,, but lacked the true focus of customer care. We got there around 11am on the day of our arrival expecting to wait for our 3pm check-in. We were kept waiting for the room even though it was ready before 3pm. Then I had to request check-in even though we were sitting in reception not 2 metres away from the desk. Extremely poor customer service.

10

Ximena

Jan 28, 2026

·

Stayed 1 night

This place was great! The room was clean and comfortable, and the location is perfect—very close to the airport, with a bus stop right in front of the hotel. The front desk staff were incredibly nice and helpful

6

Rebekah

Jan 2, 2026

·

Stayed 1 night

The room was very nice and comfortable, paid for our parking, paid the pet fee. All good until I get up at 4:30 am to take a shower, no hot water. My husband goes to the FD had clerk go to another room to try the water and still no hot water. My husband was told it would be a couple hours before the person who handles that came in. In the end we had hot water 15 mins before leaving, which was good. Apparently they turn off the water heater at night? The clerk says it has happened around the 4am time before.

10

Benedikt

Dec 27, 2025

·

Stayed 2 nights

Great stay!

10

Espen

Dec 20, 2025

·

Stayed 1 night

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Alsterkrugchaussee 277, Groß Borstel, Hamburg, Germany

Location

Located in Hamburg (Hamburg-Nord), Best Western Premier Alsterkrug Hotel is within a 10-minute drive of Hagenbeck Zoo and Hamburg Messe and Congress. This luxury hotel is 5.1 mi (8.2 km) from Hamburg City Hall and 5.1 mi (8.2 km) from Reeperbahn.

Lufthansa Technik AG(0.7 miles)

Sporthalle Hamburg(1.1 miles)

Stadtpark(1.2 miles)

Planetarium Hamburg(1.3 miles)

EKZ Nedderfeld(1.5 miles)

Eppendorfer Landstrasse(1.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of EUR 8 per day. The parking is uncovered, and a reservation is not required.

Buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately EUR 27 per person.

Pets are allowed in specific rooms only, with a maximum fee of EUR 15 per pet, per night. Service animals are exempt from fees. Guests should contact the property directly to arrange for bringing pets.

Check-in is from 3:00 PM to 11:30 PM, and check-out is by 11:00 AM. Early check-in is available for a fee, subject to availability, and late check-out incurs a fee of EUR 40, also subject to availability.

The hotel is located in Hamburg (Hamburg-Nord), within a 10-minute drive of Hagenbeck Zoo and Hamburg Messe and Congress. It is approximately 5.1 miles (8.2 km) from Hamburg City Hall and Reeperbahn. Public transport options are available, making it convenient to explore the area.

Children 12 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Rollaway beds are available for a fee of EUR 42 per night. Guests must contact the property in advance to confirm availability. Cribs or infant beds can be reserved by contacting the property directly.

Best Western Premier Alsterkrug Hotel

Amenities

Property description

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