Name: The Capital Pearls Hotel
Address: 6 Lagoon Drive, uMhlanga, Durban, South Africa, Durban, KwaZulu-Natal, ZA
Price range: US$98–US$213 per night
Rating: 8.77

What guests think

At The Capital Pearls Hotel, travelers highlight clean, comfortable rooms and a convenient setting by the beach promenade and malls, with easy walking to restaurants and shops, while noting occasional noise in some rooms facing busy areas.

Many appreciate sea views from higher floors and amenities such as a good gym and a pleasant pool. Parking and check-in navigation can be confusing inside the mall complex, and some reported electronic key resets or closed lifts. Service is generally welcoming and helpful, though a few guests experienced billing mistakes, slow responses, or curt front‑desk interactions. Overall, expect comfortable stays in a lively, convenient setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight a good gym and a pleasant pool. However, parking and check-in wayfinding within the mall can be confusing, and there are occasional keycard or lift access issues.

Related guest reviews

10

Ambigay

22 Feb 2025

·

Stayed 5 nights

Convenient location to shopping, beach and restaurants. Rate was outstanding. The lifts at the center of the hotel to our floor was closed off. This was inconvenient. Parking is undercover and great.

10

Paul

16 Jun 2025

·

Stayed 10 nights

More than happy with the service, cleaning, menu, and facilities. 5min walk to ocean and restaurants strip …

6

FARIDA BIBI

7 Oct 2025

·

Stayed 1 night

Was pleasant stay with lovely kitchenette.

8

Chris

29 Nov 2024

·

Stayed 2 nights

The location was great, the room was very nice with balcony and sea view. I did not like the unnecessary security and on two occasions could not access the floor my room was on because the card had to be reset

8

Gordon

26 Nov 2023

·

Stayed 4 nights

Secure and safe, access to the parking area was poor, electronic keys poorly maintained

10

Natasha

14 Jun 2024

·

Stayed 1 night

We stayed at the Pearls for one night but it was great. We needed to do some washing and were able to wash and dry before leaving. The staff were very friendly and helpful. We went to the beach in the morning for a run along the promenade - only challenge was getting there as the Pearls didn't seem to have direct beach front access but we navigated the mall and made our way down. The Pearls are right by the Oceans mall, Umhlanga rocks and many superb restaurants and supermarkets. It's a great stay in the heart of Umhlanga and you can walk to the Whale Bone pier too.

6

Lorraine

30 Nov 2025

·

Stayed 2 nights

Hard to navigate as the hotel is in a shopping mall and no directions to park or check in. Needed to drive to 4th floor of the car park. Everything is key card entry so if there is an electricity outage it would be a challenge. We were given a mediocre room despite paying a year in advance - city view which meant overlooking loud outdoor restuarant with blaring music till late. We booked dinner which was okay but we could not get them to give our underspend as a tip to the waiters (they were able to charge any overspend). Pity as the service was good. Room nicely appointed. Bathroom very tight - only a shower and small. Newly refurbished and the pool was delightful.

10

MARC

12 Nov 2024

·

Stayed 1 night

Nice hotel in a safe area near restaurants, and the beach promenade. Very good Gym and fitness room. Very convenient and next to a mall. Breakfast was very complete han delicious.

10

Daniela

20 Dec 2025

·

Stayed 4 nights

Amenities

10

Jillian

27 Dec 2023

·

Stayed 4 nights

Great location and pool

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently praise very clean rooms and well-kept spaces, with housekeeping described as reliable.

Related guest reviews

10

kershnee

31 Aug 2025

·

Stayed 1 night

The rooms were comfortable and clean. Each bedroom had an ensuite. Staff were very helpful and friendly

10

Paul

16 Jun 2025

·

Stayed 10 nights

More than happy with the service, cleaning, menu, and facilities. 5min walk to ocean and restaurants strip …

10

Terrance

17 Aug 2025

·

Stayed 6 nights

⭐⭐⭐⭐⭐ Great stay at The Capital From check‑in to check‑out, the entire staff at The Capital was exceptionally professional, friendly, and eager to help. Every interaction felt efficient and welcoming. My room was clean, comfortable, and well-appointed—exactly what you want after a long day. Overall, a smooth, stress‑free stay. I’d happily return and recommend The Capital to anyone looking for reliable comfort and great service.

10

Amanda

1 Dec 2025

·

Stayed 5 nights

The Capital Pearl was very clean with exceptional staff that attend to your every need. The property is within walking distance to multiple restaurants and shopping area, including local vendors that sell handmade merchandise. The beach is easily accessible via the "walkway" that goes on for miles. Excellent experience!!

8

Eugene

16 Oct 2025

·

Stayed 1 night

Clean and pleasant stay

10

Diane

28 May 2024

·

Stayed 1 night

Very friendly & helpful staff. Well appointed, clean rooms

10

Wanda

2 Feb 2026

·

Stayed 1 night

Room was very clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and well appointed, with some apartments offering balconies and sea views from higher floors. Noise can be an issue for some units.

Related guest reviews

10

kershnee

31 Aug 2025

·

Stayed 1 night

The rooms were comfortable and clean. Each bedroom had an ensuite. Staff were very helpful and friendly

10

Jennifer

20 Aug 2025

·

Stayed 3 nights

Our apartment was fantastic overlooking the Indian Ocean on 17th floor. Asked to be moved from 5th floor as there was no view, which they accommodated quickly. Fantastic breakfast. We will come back!

10

Terrance

17 Aug 2025

·

Stayed 6 nights

⭐⭐⭐⭐⭐ Great stay at The Capital From check‑in to check‑out, the entire staff at The Capital was exceptionally professional, friendly, and eager to help. Every interaction felt efficient and welcoming. My room was clean, comfortable, and well-appointed—exactly what you want after a long day. Overall, a smooth, stress‑free stay. I’d happily return and recommend The Capital to anyone looking for reliable comfort and great service.

6

FARIDA BIBI

7 Oct 2025

·

Stayed 1 night

Was pleasant stay with lovely kitchenette.

4

Harald

4 Dec 2025

·

Stayed 1 night

Room lacked charging functions at the bed for phone. Also Wifi did not work. The person at the front desk tried to make me pay for breakfast despite it was already included in the room price

8

Chris

29 Nov 2024

·

Stayed 2 nights

The location was great, the room was very nice with balcony and sea view. I did not like the unnecessary security and on two occasions could not access the floor my room was on because the card had to be reset

10

feizal

26 Feb 2025

·

Stayed 2 nights

Air conditioning to loud

6

ALEXANDRE

25 May 2025

·

Stayed 3 nights

Noise in hallway all day for repairs. Room was smaller than portrayed on the reservation site. Average yet costly breakfast.

8

Eugene

4 Oct 2025

·

Stayed 1 night

Very comfortable stay

6

Lorraine

30 Nov 2025

·

Stayed 2 nights

Hard to navigate as the hotel is in a shopping mall and no directions to park or check in. Needed to drive to 4th floor of the car park. Everything is key card entry so if there is an electricity outage it would be a challenge. We were given a mediocre room despite paying a year in advance - city view which meant overlooking loud outdoor restuarant with blaring music till late. We booked dinner which was okay but we could not get them to give our underspend as a tip to the waiters (they were able to charge any overspend). Pity as the service was good. Room nicely appointed. Bathroom very tight - only a shower and small. Newly refurbished and the pool was delightful.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and professional. Nonetheless, some reports cite billing mistakes, slow or confusing check-in, and a rude front-desk interaction.

Related guest reviews

2

Milile

9 Apr 2024

·

Stayed 1 night

Nice hotel with lovely sea views. Shocking customer service. They will never see me again. They ruined my night. It took them about an hour to correct their mistake. We ordered 1 bottle of white wine and 1 red wine. Only red wine was delivered to the room. After 3 phone calls with the receptionist, I decided to go to the reception and talk to them because my card was charged for that bottle. I was told they were going to bring it upstairs to our room. After waiting for about an hour since I made the first call about the missing bottle, they sent another red wine instead of the white one. I was ready to accept it even though it was not what I wanted but the lady who delivered the wine promised to fix the issue and she came back after a few minutes with the correct bottle of wine. I didn't get her name, I was just annoyed. She was good and I think none of that was her fault.

10

Diane

28 May 2024

·

Stayed 4 nights

Lovely well appointed rooms. Very pleasant, helpful and friendly staff. Thank you for a wonderful stay!

10

Terrance

17 Aug 2025

·

Stayed 6 nights

⭐⭐⭐⭐⭐ Great stay at The Capital From check‑in to check‑out, the entire staff at The Capital was exceptionally professional, friendly, and eager to help. Every interaction felt efficient and welcoming. My room was clean, comfortable, and well-appointed—exactly what you want after a long day. Overall, a smooth, stress‑free stay. I’d happily return and recommend The Capital to anyone looking for reliable comfort and great service.

4

Harald

4 Dec 2025

·

Stayed 1 night

Room lacked charging functions at the bed for phone. Also Wifi did not work. The person at the front desk tried to make me pay for breakfast despite it was already included in the room price

10

Amanda

1 Dec 2025

·

Stayed 5 nights

The Capital Pearl was very clean with exceptional staff that attend to your every need. The property is within walking distance to multiple restaurants and shopping area, including local vendors that sell handmade merchandise. The beach is easily accessible via the "walkway" that goes on for miles. Excellent experience!!

2

Jamie

25 Feb 2024

·

Stayed 2 nights

Front desk manager was rude and unhelpful. Having confirmed a one bed superior apartment via an email we were degraded on arrival. The front desk manager was not interested in apologising and actually encouraged me to complain, his attitude was unacceptable. I did speak to another front desk manager who stated he would get the GM to email but no correspondence received. Customer service not up to international standards

10

MP

13 Jan 2024

·

Stayed 1 night

We only had a one night stay after a cruise, but it was more than expected. Would be a good hotel fro business or leisure. Excellent location. Although we didn't use any services,, the service we got from reception was excellent and friendly.

8

Felicia

4 Jun 2024

·

Stayed 1 night

Love to stay here very convenient and friendly staff.

10

James

21 Jun 2025

·

Stayed 2 nights

Great location, staff are great and friendly

10

Diane

28 May 2024

·

Stayed 1 night

Very friendly & helpful staff. Well appointed, clean rooms

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AI-generated summary based on recent guest reviews

Location

Excellent, walkable location near the beach promenade, restaurants, and shopping, with many guests feeling safe. Some note that navigating through the mall setup or reaching the beach directly can take a bit of effort.

Related guest reviews

10

Ambigay

22 Feb 2025

·

Stayed 5 nights

Convenient location to shopping, beach and restaurants. Rate was outstanding. The lifts at the center of the hotel to our floor was closed off. This was inconvenient. Parking is undercover and great.

8

Karim

18 Mar 2022

·

Stayed 2 nights

The hotel is amazing and at great location just next to rhe beach promenade. Many restaurants nearby. Starbucks at same premises. Small shopping mall. breakfast can be improved.

10

Amanda

1 Dec 2025

·

Stayed 5 nights

The Capital Pearl was very clean with exceptional staff that attend to your every need. The property is within walking distance to multiple restaurants and shopping area, including local vendors that sell handmade merchandise. The beach is easily accessible via the "walkway" that goes on for miles. Excellent experience!!

8

Shaney

30 Aug 2025

·

Stayed 2 nights

Good location

10

James

21 Jun 2025

·

Stayed 2 nights

Great location, staff are great and friendly

10

Gordon

5 Apr 2023

·

Stayed 3 nights

Safe once you were inside the building and across the road from the shopping mall, a few minutes walk to a nice beach.

10

Natasha

14 Jun 2024

·

Stayed 1 night

We stayed at the Pearls for one night but it was great. We needed to do some washing and were able to wash and dry before leaving. The staff were very friendly and helpful. We went to the beach in the morning for a run along the promenade - only challenge was getting there as the Pearls didn't seem to have direct beach front access but we navigated the mall and made our way down. The Pearls are right by the Oceans mall, Umhlanga rocks and many superb restaurants and supermarkets. It's a great stay in the heart of Umhlanga and you can walk to the Whale Bone pier too.

10

MARC

12 Nov 2024

·

Stayed 1 night

Nice hotel in a safe area near restaurants, and the beach promenade. Very good Gym and fitness room. Very convenient and next to a mall. Breakfast was very complete han delicious.

10

Jamie

24 Feb 2025

·

Stayed 3 nights

Great locations with everything on your doorstep

10

Jillian

27 Dec 2023

·

Stayed 4 nights

Great location and pool

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from fantastic to needing updates and faster service. Restaurant food is generally good, though one guest reported a delayed room-service order correction.

Related guest reviews

8

Manfred

28 Nov 2025

·

Stayed 8 nights

Das Apartment war sehr schön. Das Frühstück war außergewöhnlich, nur das Wetter hat leider nicht so mitgespielt.

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2

Milile

9 Apr 2024

·

Stayed 1 night

Nice hotel with lovely sea views. Shocking customer service. They will never see me again. They ruined my night. It took them about an hour to correct their mistake. We ordered 1 bottle of white wine and 1 red wine. Only red wine was delivered to the room. After 3 phone calls with the receptionist, I decided to go to the reception and talk to them because my card was charged for that bottle. I was told they were going to bring it upstairs to our room. After waiting for about an hour since I made the first call about the missing bottle, they sent another red wine instead of the white one. I was ready to accept it even though it was not what I wanted but the lady who delivered the wine promised to fix the issue and she came back after a few minutes with the correct bottle of wine. I didn't get her name, I was just annoyed. She was good and I think none of that was her fault.

10

Jennifer

20 Aug 2025

·

Stayed 3 nights

Our apartment was fantastic overlooking the Indian Ocean on 17th floor. Asked to be moved from 5th floor as there was no view, which they accommodated quickly. Fantastic breakfast. We will come back!

10

Paul

16 Jun 2025

·

Stayed 10 nights

More than happy with the service, cleaning, menu, and facilities. 5min walk to ocean and restaurants strip …

10

Terrance

17 Aug 2025

·

Stayed 6 nights

⭐⭐⭐⭐⭐ Great stay at The Capital From check‑in to check‑out, the entire staff at The Capital was exceptionally professional, friendly, and eager to help. Every interaction felt efficient and welcoming. My room was clean, comfortable, and well-appointed—exactly what you want after a long day. Overall, a smooth, stress‑free stay. I’d happily return and recommend The Capital to anyone looking for reliable comfort and great service.

8

Karim

18 Mar 2022

·

Stayed 2 nights

The hotel is amazing and at great location just next to rhe beach promenade. Many restaurants nearby. Starbucks at same premises. Small shopping mall. breakfast can be improved.

8

EMT

13 Apr 2024

·

Stayed 2 nights

The superior apartment that I was booked into on the 19th floor was really good. The view from the bedroom balcony and the living room balcony was exceptional and was what I was looking for. My sleepless night was unfortunately due to my neighbor, running his TV at loud levels until 11 PM. The living area and TV is situated right behind the partitioning of the bedroom. That is the problem with those rooms. The walls are not constructed of bricks and sound travels terribly the rest of the apartment was perfect. I was then moved to an apartment on the 20th floor, but this was no longer the same category. The bedroom had no windows. There was no window to open up for fresh air. This could not have been a superior apartment, but I was able to get a good night sleep as I had no neighbors. I ate at the restaurant and the food was good. Room service was responded to very quickly and very properly. helpfulness of the staff was very good

8

Suliman

15 Oct 2025

·

Stayed 6 nights

Breakfast needs updating Service at breakfast needs to be improved

6

ALEXANDRE

25 May 2025

·

Stayed 3 nights

Noise in hallway all day for repairs. Room was smaller than portrayed on the reservation site. Average yet costly breakfast.

6

Lorraine

30 Nov 2025

·

Stayed 2 nights

Hard to navigate as the hotel is in a shopping mall and no directions to park or check in. Needed to drive to 4th floor of the car park. Everything is key card entry so if there is an electricity outage it would be a challenge. We were given a mediocre room despite paying a year in advance - city view which meant overlooking loud outdoor restuarant with blaring music till late. We booked dinner which was okay but we could not get them to give our underspend as a tip to the waiters (they were able to charge any overspend). Pity as the service was good. Room nicely appointed. Bathroom very tight - only a shower and small. Newly refurbished and the pool was delightful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$145
February	US$127
March	US$121
April	US$126
May	US$106
June	US$145
July	US$118
August	US$162
September	US$123
October	US$120
November	US$143
December	US$199

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $99	7 $105	8 $99	9 $131	10 $107	11 $118	12 $110
13 $98	14 $118	15 $184	16 $184	17 $154	18 $119	19 $135
20 $184	21 $184	22 $184	23 $184	24 $213	25 $213	26 $213
27 $184	28 $178	29 $184	30 $184

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $154	3 $167
4 $136	5 $154	6 $154	7 $154	8 $154	9 $154	10 $152
11 $152	12 $138	13 $154	14 $154	15 $154	16 $148	17 $147
18 $154	19 $154	20 $154	21 $154	22 $154	23 $154	24 $154
25 $144	26 $148	27 $154	28 $154	29 $154	30 $148	31 $143

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Monthly average prices

About this property

Location

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