Name: Quality Inn Fayetteville near Fort Bragg
Address: 562 Cross Creek Mall, Westover, Fayetteville, North Carolina, United States of America, Fayetteville, Cumberland County, US
Price range: $59–$71 per night
Rating: 6.75

What guests think

At Quality Inn Fayetteville near Fort Bragg, reviews describe a mixed experience: a convenient spot by Cross Creek Mall and the base, but recurring cleanliness and maintenance problems, bare-bones breakfast, and variable room conditions alongside praise for friendly staff.

The location is walkable to shopping and restaurants, though traffic noise is common and several guests felt uneasy about people lingering outside. Service feedback varies: many highlight welcoming, helpful teams, while others report slow or dismissive check-in, deposit frustrations, and difficulty getting housekeeping or towels. Facilities are basic, with mentions of a decent pool area but repeated issues such as unreliable elevators, occasional hot-water outages, and spotty Wi-Fi/TV performance. Overall, expect a budget stay prioritizing location over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic. Guests mention a decent-looking pool and well-lit parking, but elevator problems and entry lock issues were reported, and accessibility can be challenging for those needing ground-floor rooms.

Related guest reviews

10

Tamica

May 21, 2024

·

Stayed 5 nights

This place is always clean and the new renovations are coming along good...it's looking really nice...the pool is looking good can't wait until it's open...the new beds and room upgrades are awesome the beds are so comfortable...staff and management are always around to help with all of your needs if you ever need anything...I LOVE THIS PLACE

10

Tamica

Jun 11, 2024

·

Stayed 2 nights

It's always clean when I go from the front to the back. The staff and management are all awesome they work very hard to keep that place going. I love the new beds I wake up refreshed not to mention the got the pool looking good can't wait until I have the time to actually get in it. 10 out of 10 I always recommend

4

Sonia

Feb 18, 2025

·

Stayed 3 nights

The breakfast options was not that good, the only thing hot were waffles. We got stuck in the elevator and we didn't get any room service for a 3 night stay. The property looks decent from the outside but the rooms are bit out dated. The room toilet was wiggly and made a sound every time it was used. Also the room smelled like wet carpet even though it didn't have one. Will not come back.

2

Joshua

Sep 1, 2025

·

Stayed 2 nights

The shower and room were not cleaned. You could still see hair from previous guests. The complementary breakfast was picked up at eight instead of nine. The man at the front desk was extremely unhelpful and had an attitude the entire time. The elevator feels like it’s one bad shock away from falling apart. The pillows were small and square like throw pillows so there were no actual pillows. Overall will not be coming back. Worst experience I’ve ever had and would like to talk to someone about getting money back for this.

10

Tamica

Feb 27, 2024

·

Stayed 6 nights

Parking lot always clean and well lit

10

Zaddie

Feb 4, 2025

·

Stayed 2 nights

It was peaceful and quiet the are pet friendly

10

John

Jul 11, 2023

·

Stayed 1 night

A few glitchs, but not serious. They just opened and had some trouble with the rear entrance lock.

4

John

May 27, 2025

·

Stayed 4 nights

Did not understand concept of handicap accessibility with dogs to get in and out also. Tried to make sure we could get ground floor a week prior to visit and we ended up on the 3rd floor. Did not enjoy having to try walk and fight with multiple doors while using a walker.

8

Dorothy

Dec 30, 2023

·

Stayed 2 nights

Nothing special about this hotel. Chose because it was close to the base and the price. Room was clean, parking easy, mall very close. The breakfast was very minimal. Staff was pleasant.

10

Tamica

Jun 18, 2024

·

Stayed 1 night

This is my go to place it's always clean inside and outside...the pool area is looking good can't wait until I get the time to get in it ...the staff is always friendly and I always look for Ms.patel when I stay...she is such a sweetheart and is always helpful she makes sure I'm looked after at all times she's definitely one of my favorites there

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Cleanliness

Cleanliness is a recurring problem, with many reports of dirty rooms and bathrooms, mold, pests (roaches/spiders/bedbugs), and lingering smoke or marijuana odors. Housekeeping is inconsistent, with missed cleanings and difficulty obtaining fresh towels.

Related guest reviews

2

Tim

Oct 11, 2025

·

Stayed 1 night

Check in was exceedingly slow and I heard her say ice machines were broken. I told her not to put the deposit on the same payment card, and she did it anyway. Dogs were barking and smell of pot on the floor. Bed platform is hollow aluminum, so every time you move, you hear it. Paint was peeling and dust in vents. When I took shower in the morning, I discovered mold on shower curtain. Told checkout clerk and he asked why I didn't change room.... Because I didn't take shower until the morning! Breakfast was just cold items and waffles, nothing special

4

Natalie

Aug 30, 2025

·

Stayed 10 nights

Breakfast was poor and limited to snacks, and coffee. Only a waffle is offered. Room floor are black with dirt. So don’t walk bear footed. We have to request house keeping, and that was only done once in 10 days. The only grace was today, we got a late check out because they ran out of waffle batter and the attendant at the front desk today was very pleasant.

2

Adama

Jun 22, 2024

·

Stayed 8 nights

Terrible!!! I will not book this hotel AGAIN!! The room was dirty and cockroaches inside, flies, etc… Called for room services they didn't go to our room until after three days we had to call them again before they went to clean. Vaping smell and tissues under our bed I had to clean it myself since it was disgusting. I can't with QUALITY INN HOTEL NOMORE!!! 💔 DISAPPOINTED.

2

David

Jul 10, 2025

·

Stayed 3 nights

The hotel is run down, cracks in the walls broken fixtures and the smell of urine in the elevator. People hanging out everywhere. I had a reservation for there days and the room was never cleaned once. The place is disgusting! It is a skidrow ho-tel and definately not a quality Hotel. Avoid at ALL cost!

2

Raquel

Jul 4, 2025

·

Stayed 5 nights

The Room was NOT CLEAN!!!!!

2

Joshua

Sep 1, 2025

·

Stayed 2 nights

The shower and room were not cleaned. You could still see hair from previous guests. The complementary breakfast was picked up at eight instead of nine. The man at the front desk was extremely unhelpful and had an attitude the entire time. The elevator feels like it’s one bad shock away from falling apart. The pillows were small and square like throw pillows so there were no actual pillows. Overall will not be coming back. Worst experience I’ve ever had and would like to talk to someone about getting money back for this.

4

Richard

Aug 19, 2024

·

Stayed 2 nights

There was extensive mold on bad caulking around the shower. There was also a significant bug problem with a couple of very large cockroaches, or waterbugs, noted. Dirty washcloths from the last guest were hung over the shower rod. The wifi did not work at all and I had to use my cellphone for a hotspot. I overheard the desk clerk mention that the owner doesn'r care about the place and cannot even be contacted on weekends. I understand that Quality is the bottom end of Choice Hotels, but this was not much more than a flophouse. I would not recommend this property to anyone with any sense of dignity.

4

Edward

Jul 10, 2025

·

Stayed 3 nights

Rooms not properly cleaned

4

laquisa

Aug 30, 2025

·

Stayed 2 nights

Damn noise from cars driving by. Spiders in the room the second time i stayed. Otherwise you get what you pay for

4

Mary

Sep 1, 2025

·

Stayed 2 nights

There was black mold in the ceiling in the room and bathroom I also had to pay a 50$ deposit in addition to paying almost 200$ for the room that I have yet to get back

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Rooms

Rooms are dated and basic, with noticeable traffic noise; several guests cited squeaky beds and small pillows. Recurring complaints include TV operation problems, weak or unreliable hot water, and spotty Wi-Fi, though a few praised newer, comfortable beds.

Related guest reviews

4

Cynthia

Apr 3, 2025

·

Stayed 2 nights

Needed up dating a n rooms, bathroom, electric outlets, painting etc.. Noise level was not good, traffic cause by major highway,and Mall.

2

Tim

Oct 11, 2025

·

Stayed 1 night

Check in was exceedingly slow and I heard her say ice machines were broken. I told her not to put the deposit on the same payment card, and she did it anyway. Dogs were barking and smell of pot on the floor. Bed platform is hollow aluminum, so every time you move, you hear it. Paint was peeling and dust in vents. When I took shower in the morning, I discovered mold on shower curtain. Told checkout clerk and he asked why I didn't change room.... Because I didn't take shower until the morning! Breakfast was just cold items and waffles, nothing special

6

Karen

Oct 13, 2023

·

Stayed 1 night

I guess it's okay if you have a limited budget. It's right next to the highway, so it can get pretty noisy.

2

Betty Jo

Feb 28, 2023

·

Stayed 1 night

NO HOT WATER!!!

2

Amaryah

Aug 27, 2023

·

They changed my rooms 3 times trying to get a room where the tv works, and none of them had a tv that worked. There were stains all on my bed.

8

Alvin

Oct 18, 2025

·

Stayed 2 nights

Average need to update furniture etc.

10

Rashad

Apr 16, 2024

·

Stayed 4 nights

The room was nice and cozy. The bed felt very comfortable and the area was quiet most of the time. I had a very nice time here. The only thing I'd improve on was the internet cutting out about every 8 hours or so forcing you to relog all of your devices back in.

6

michael van

Apr 29, 2023

·

Stayed 1 night

TV was pointless remote doesn't work and impossible to figure out need detail instructions on how to work. Wouldn't stay here again because of tv

6

Aws

Aug 28, 2023

·

Stayed 2 nights

It’s just loud because the location

6

Charles

Jun 1, 2024

·

Stayed 1 night

Room had a clean appearance initially, with a good bed, but: - very dirty corners in floor of bathroom - shower had annoyingly low water pressure - TV didn’t work until I got instructions from front desk about its awkward operation procedure; even then it was awkward to use and lacked most major news channels - Breakfast is minimal, with unacceptable automated machine coffee

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Service

Service is inconsistent. Many guests found staff friendly and helpful, but others experienced slow or unprofessional check-in/checkout, room assignment errors, deposit disputes, and poor responsiveness.

Related guest reviews

10

Hector

Mar 23, 2024

·

Stayed 1 night

The staff was excellent

10

Nikkii

Jul 28, 2023

·

Stayed 1 night

Iwhen I was checking out the front desk gave me problems about the ,$100 deposit because the front desk attendant wasn't professional so I got the run around for nothing. I had to sit for an hour waiting on the manager which never came to handle the issue

2

Tim

Oct 11, 2025

·

Stayed 1 night

Check in was exceedingly slow and I heard her say ice machines were broken. I told her not to put the deposit on the same payment card, and she did it anyway. Dogs were barking and smell of pot on the floor. Bed platform is hollow aluminum, so every time you move, you hear it. Paint was peeling and dust in vents. When I took shower in the morning, I discovered mold on shower curtain. Told checkout clerk and he asked why I didn't change room.... Because I didn't take shower until the morning! Breakfast was just cold items and waffles, nothing special

10

Jennifer

Oct 21, 2023

·

Stayed 1 night

Staff were very helpful and professional, courteous

10

John

Mar 31, 2025

·

Stayed 1 night

Nash and Kala have gone out of their way on a number of my stays to ensure that I'm comfortable and satisfied. They are personable and friendly, and treat me with utmost respect. I would give these guys and the property a 10 out of 10 in overall customer satisfaction.

8

Danielle

Sep 26, 2025

·

Stayed 4 nights

Front desk service was wonderful! Room could have been cleaned better, air vents on unit scared me and unit itself was very loud.

8

Timothy

Feb 2, 2023

·

Stayed 1 night

Overall good but the room I was in was apparently double booked Another customer of the hotel has a key and was able to unlock my door to try to come in I had the safety latch on so they were unsuccessful. They were nice when I came to the door to tell them I had booked the room. 10 minutes later someone came from the front desk to see who I was. I kept the room About 20 minutes later someone apparently from the other folks who had booked the room came back to my door asking questions about the other people who had booked. It eventually worked out, just a little unnerving at times.

2

ROBERTA

Dec 30, 2022

·

Stayed 1 night

Staff was unfriendly, unprofessional, and moved slow enough to show that she didn’t have a care in the world. She gave me a room that was left opened, dirty, and already occupied. Then never apologized and gave another room that I ended up having to settle for. Zero stars is adequate for this property.

10

Timothy L

Jul 15, 2025

·

Stayed 4 nights

Friendly service

6

Jinette

Jun 22, 2025

·

Stayed 1 night

We checked in at 2am due to having to work and not being able to leave until after working and then driving 6 hours. When we arrived at the hotel there was no one at the counter when we approached and desk clerk asked if we had a reservation which we said we did. He then asks us to have a seat and we had to wait on someone that was taking money out of the ATM. I would have been understanding if we did not have to sit there and wait for over 20 min. The guy the clerk was waiting on sat there playing on his phone before finally going to the ATM and then finally completing his check in. Again we had drove for 6 hours after working and were ready to go to bed. When our check in took less then 5 min. Then there was the random $50 deposit that we were unaware of after already spending $100 for the room. Outside of most rooms were people "partying". The hall our room was on you could smell marijuana very strongly. Checking out this morning met with the same delays with checking out. When the clerk just walked away to speak with another worker about things that needed to be done. Again having to wait to just turn in our room card. Overall all staff was completely rude and without saying something like give me just a min would just walk away in the middle of conversation to speak with someone else. I do want to say the room was extremely clean as was the bathroom, but i would not come back because of the rudeness of the employees and whats allowed on the property late at night.

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Location

Very convenient for Cross Creek Mall, restaurants, and base access. However, the busy roadside setting brings noise, and some guests felt unsafe due to people lingering around the property.

Related guest reviews

8

Littleton

Apr 13, 2023

·

Stayed 2 nights

Convenience

8

Lamont

May 2, 2024

·

Stayed 1 night

Great location

8

joe

Jan 15, 2023

·

Stayed 1 night

It was conveniently located near the hwy

6

Karen

Oct 13, 2023

·

Stayed 1 night

I guess it's okay if you have a limited budget. It's right next to the highway, so it can get pretty noisy.

4

Alexander

Apr 20, 2025

·

Stayed 2 nights

Bathroom was not well cleaned. Shower curtain had some red stain or substance on it. Floor had hair strands on it. Towel rack was coming off the wall. Room smelled old. Hotel is by the mall and you would think you would feel secure but you don’t. A lot of sketchy individuals either staying or just using parking lot and in their vehicles sitting. Next time paying more for comfortably

10

Karen

May 3, 2024

·

Stayed 1 night

Clean and located right at the mall, lots of choices for dining.

8

Angel

May 29, 2025

·

Stayed 1 night

Not a bad place to stay. It is in a wood location with a lot of restaurantes and a Walmart.

6

Aws

Aug 28, 2023

·

Stayed 2 nights

It’s just loud because the location

8

Ray

Aug 21, 2024

·

Stayed 1 night

Walking distance to shopping, coffee shop and restaurants.

8

Dorothy

Dec 30, 2023

·

Stayed 2 nights

Nothing special about this hotel. Chose because it was close to the base and the price. Room was clean, parking easy, mall very close. The breakfast was very minimal. Staff was pleasant.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is very limited—often just waffles and cereal—with items running out and early shutdowns noted; some enjoyed the waffles. Do not expect hot protein options or variety.

Related guest reviews

2

Tim

Oct 11, 2025

·

Stayed 1 night

Check in was exceedingly slow and I heard her say ice machines were broken. I told her not to put the deposit on the same payment card, and she did it anyway. Dogs were barking and smell of pot on the floor. Bed platform is hollow aluminum, so every time you move, you hear it. Paint was peeling and dust in vents. When I took shower in the morning, I discovered mold on shower curtain. Told checkout clerk and he asked why I didn't change room.... Because I didn't take shower until the morning! Breakfast was just cold items and waffles, nothing special

4

Natalie

Aug 30, 2025

·

Stayed 10 nights

Breakfast was poor and limited to snacks, and coffee. Only a waffle is offered. Room floor are black with dirt. So don’t walk bear footed. We have to request house keeping, and that was only done once in 10 days. The only grace was today, we got a late check out because they ran out of waffle batter and the attendant at the front desk today was very pleasant.

6

Dennis

Apr 18, 2023

·

Stayed 1 night

Customer service was excellent however they could improve on general cleanliness. The elevator was filthy and sticky with spills on the floor. The lawns were unkept all around the property. As for the noise, the property is next to to a busy highway so not much can be done. Good job on new floors! Overall it wss an Ok place to sleep. Oh breakfast was lame and basic.

6

Douglas

Jun 12, 2024

·

Stayed 1 night

The check in was the worst I have experienced in many years. The complimentary breakfast was basic nonexistent.

4

Kurt

Jun 24, 2024

·

Stayed 9 nights

Ran out of breakfast items multiple times. Staff wouldn't get more out. Was supposed to have room service every 3 days. They never came had tovask twice to get someone. Floors were NASTY. Walk in room in bare feet bottom of your feet turn black.

10

Hongbiong

Jan 12, 2024

·

Stayed 1 night

it says it offers continental breakfast, but what it offers is way less than it used to offer, close to nothing!!

6

Matthew

Jul 6, 2025

·

Stayed 1 night

Pretty standard for a Quality Inn. Clean, reasonably comfortable. The breakfast left a lot to be desired. Offered from 6:30 - 9:30 AM. Arrived at 8:20. Only cold cereal and waffle iron. No protein. No fresh fruit. No muffins. No bread but there was a toaster. But they did have a sign on the wall saying GUESTS CANNOT TAKE BREAKFAST BACK TO THEIR ROOM. Oh, really?

8

Miriam

Oct 1, 2024

·

Stayed 3 nights

We had a good stay. Employees helpful. Breakfast were limited.

6

Joyce

Jul 5, 2024

·

Stayed 1 night

It was okay. Room wasn't really clean. The bed was very comfortable. It is not a buffet breakfast like it states. The only way they get away with it, is that you wait on yourself. There is ceral, small blueberry muffins, juice, coffee, yogurt, apples and waffels. No breads or bagels. Only protein is the yogurt.

6

Teresa

Feb 27, 2024

·

Stayed 1 night

Ok .just a place to sleep. Hair in refrigerator. Breakfast waffles & cereal. Picked up a apple half of it was rotten. Orange juice was old.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$64
February	$63
March	$62
April	$69
May	$68
June	$62
July	$69
August	$62
September	$70
October	$70
November	$67
December	$68

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $65	15 $60	16 $65	17 $59	18 $68	19 $65
20 $62	21 $59	22 $64	23 $59	24 $64	25 $71	26 $71
27 $61	28 $64	29 $63	30 $64

Su	Mo	Tu	We	Th	Fr	Sa
				1 $63	2 $70	3 $69
4 $63	5 $60	6 $61	7 $61	8 $61	9 $65	10 $65
11 $60	12 $61	13 $61	14 $63	15 $63	16 $66	17 $65
18 $61	19 $63	20 $63	21 $62	22 $62	23 $68	24 $68
25 $61	26 $62	27 $62	28 $61	29 $62	30 $70	31 $71

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds

Standard Room, 1 King Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn Fayetteville near Fort Bragg

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Prices for upcoming dates