Name: The St. Regis Bal Harbour Resort
Address: 9703 Collins Avenue, Bal Harbour, Florida, United States of America, Bal Harbour, Florida, US
Price range: $610–$1,142 per night
Rating: 8.67

What guests think

Reviews of The St. Regis Bal Harbour Resort frequently praise its beautiful beachfront setting and spacious rooms with striking views, while noting that high prices and occasional inconsistencies affect perceptions of value.

Service is often described as friendly and attentive, and the atmosphere feels quiet and romantic. Location earns consistent approval for direct beach access and proximity to Bal Harbour Shops, restaurants, and groceries. Common concerns include limited on site dining for dinner, sporadic maintenance or cleanliness issues, strong fragrance in some areas, and isolated pool or gym disruptions. Expect an upscale beach stay with excellent service and convenience, but verify amenities and fees.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Beach access is a highlight. Some guests reported issues such as a temporarily closed pool, out-of-order gym bathrooms, and a mediocre pool and beach setup.

Related guest reviews

2

Frank

Aug 6, 2024

·

Stayed 1 night

I priced hotel for a mediocre pool, lounge and beach area

10

Christy

Aug 8, 2025

·

Stayed 2 nights

It was an amazing trip. I highly highly recommend it. It is highly overpriced. Breakfast was like $120 for two of us, but you felt like royalty and they did everything they could to make sure you were happy. They even had champagne in the lobby all day from 10 till six.

10

Michael

Apr 22, 2024

·

Stayed 4 nights

Beautiful hotel on the beach.

10

Kevin

Oct 1, 2023

·

This place is fantastic. A five star stay with a great view, staff and location. They had a car service available which made it quite worth it.

10

max

Jan 19, 2025

·

Stayed 9 nights

Quiet, convenient, on the beach and bal Harbour shopping in front

10

John

Sep 1, 2025

·

Stayed 1 night

Hotel excellence: management, staff, gelato at check in, room size, room service menu (selection and food quality), housekeeping, proximity to shops, hotel transport to shops. Areas to improve: too much toxic room fragrance used throughout the property!! All four of us (2 rooms) were allergic and had continuous headaches, from the guest rooms (rooms had to be aired out to stay inside) and in the lobby!!

6

Mark

Mar 8, 2025

·

Stayed 3 nights

There are aspects that are 5 Star and others that simply are not. For 5 stars, and the related price point, details matter. The gym bathrooms were out of order. The soaps and shampoos in the shower and bath had pumps that don’t work. They charge $77/night for a resort fee and yet the pool was not accessible because of a “chemical imbalance”. The only consolation provided was a reduction in the resort fee. There are plenty of other choices in the 5 star category that offer better value. One can accept these first world inconveniences, just not the silly room rates that go along with it.

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Cleanliness

Cleanliness feedback is mixed: some guests found spaces very clean, while others noted odors (including smoke or strong fragrance) and passable room or balcony upkeep.

Related guest reviews

8

Juan Carlos

Oct 16, 2024

·

Stayed 4 nights

Should improve cleaning

2

Jorge Antonio C

Nov 14, 2024

·

Stayed 1 night

I can’t believe that property is a St Regis. The building is falling apart, tubs not working, shower was flooding, matress was with a hole looks like never changed. Pillows and blankets smelled. I prepaid for the nights and was charged 2400 dollars to my credit card. Still pending on 2 of my Amex cards. Horrible experience.

10

Adel W.

Sep 23, 2023

·

Stayed 1 night

Amazing. Super clean. Staff outstanding!! And the shopping nearby. Workd class.

6

Yuhe

Dec 29, 2023

·

Stayed 3 nights

The hotel is aesthetically pleasing, but the overall service quality is just average. The bellboy was friendly, but the rest of the staff seemed to provide merely adequate service. They appeared somewhat aloof, as if they were more accustomed to serving old money. I had an unpleasant encounter with a rude individual while waiting for the elevator. Despite being ahead in line, this person aggressively cut in front of us and complained about our speed, although we were waiting for others to exit the elevator first. Initially, I thought this person was a guest, but upon seeing them again in the lobby the next day, I suspected they might be part of the staff. Regarding room and balcony cleanliness, it was passable, though not impressive. However, the view was indeed spectacular. It seems like the hotel might be catering to guests with higher spending expectations.

10

John

Sep 1, 2025

·

Stayed 1 night

Hotel excellence: management, staff, gelato at check in, room size, room service menu (selection and food quality), housekeeping, proximity to shops, hotel transport to shops. Areas to improve: too much toxic room fragrance used throughout the property!! All four of us (2 rooms) were allergic and had continuous headaches, from the guest rooms (rooms had to be aired out to stay inside) and in the lobby!!

6

Adriana

Sep 3, 2024

·

Stayed 3 nights

We have trouble with our suite, nobody make anything, we call to the front desk and they told us they will change our room, after 30 minutes later, we didn’t receive any answer, we went to the front desk and the lady that make our check in told may husband, “do you need something form me?” Her attention was more like if she was doing us a favor more than a client attention, and he told her about the room change, her answer was she didn’t even know about it, after all we decide to go for dinner, they send me and email like 1 hour later telling us they didn’t have any other room available only one room but not the one we pay for, when we arrive to the hotel, we didn’t receive any call or attention, they didn’t care even the day after; So the attention was very poor, the room it’s nice but a little bit neglected… not the best St Regis we have ever stayed… The drapes were malfunctioning, the room smelled like cigarettes, and we saw a few details in the room that make it look like nobody care about the place… so disappointed about this hotel… for sure it’s not a 5 star hotel to stay in Miami..

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with large balconies and impressive ocean views. However, multiple reviews mention maintenance problems and, for some, strong in-room fragrance.

Related guest reviews

8

Shannon

Mar 29, 2024

·

Stayed 1 night

Great place, awesome view. Would recommend.

8

Jennifer

Jun 24, 2023

·

Stayed 5 nights

Fantastic location! Beachfront and right across from the shop. Close to restaurants and grocery stores. The balconies are large and have comfortable loungers. My only constructive criticism

6

todd

Aug 5, 2023

·

Stayed 9 nights

Rooms need to have some maintenance , had a dryer I. The room that was no opera table, they swapped it out for one from another room, that one was better but kept sitting down befor clothes were dry ,,, ice maker in freezer was non operational , phone in room were old and would cut out after a couple of minutes or if you walked in the other room , room service food was limited , expensive , and sub par quality.... great location friendly staff

2

Jorge Antonio C

Nov 14, 2024

·

Stayed 1 night

I can’t believe that property is a St Regis. The building is falling apart, tubs not working, shower was flooding, matress was with a hole looks like never changed. Pillows and blankets smelled. I prepaid for the nights and was charged 2400 dollars to my credit card. Still pending on 2 of my Amex cards. Horrible experience.

10

Alex

Nov 24, 2025

·

Stayed 1 night

The room, the view, and the food were all outstanding. It was a very pleasant experience.

6

Yuhe

Dec 29, 2023

·

Stayed 3 nights

The hotel is aesthetically pleasing, but the overall service quality is just average. The bellboy was friendly, but the rest of the staff seemed to provide merely adequate service. They appeared somewhat aloof, as if they were more accustomed to serving old money. I had an unpleasant encounter with a rude individual while waiting for the elevator. Despite being ahead in line, this person aggressively cut in front of us and complained about our speed, although we were waiting for others to exit the elevator first. Initially, I thought this person was a guest, but upon seeing them again in the lobby the next day, I suspected they might be part of the staff. Regarding room and balcony cleanliness, it was passable, though not impressive. However, the view was indeed spectacular. It seems like the hotel might be catering to guests with higher spending expectations.

10

John

Sep 1, 2025

·

Stayed 1 night

Hotel excellence: management, staff, gelato at check in, room size, room service menu (selection and food quality), housekeeping, proximity to shops, hotel transport to shops. Areas to improve: too much toxic room fragrance used throughout the property!! All four of us (2 rooms) were allergic and had continuous headaches, from the guest rooms (rooms had to be aired out to stay inside) and in the lobby!!

10

IBRAHIM

Feb 17, 2023

·

Stayed 6 nights

Friendly and professional staff. Comfortable room with nice ocean view.

6

Adriana

Sep 3, 2024

·

Stayed 3 nights

We have trouble with our suite, nobody make anything, we call to the front desk and they told us they will change our room, after 30 minutes later, we didn’t receive any answer, we went to the front desk and the lady that make our check in told may husband, “do you need something form me?” Her attention was more like if she was doing us a favor more than a client attention, and he told her about the room change, her answer was she didn’t even know about it, after all we decide to go for dinner, they send me and email like 1 hour later telling us they didn’t have any other room available only one room but not the one we pay for, when we arrive to the hotel, we didn’t receive any call or attention, they didn’t care even the day after; So the attention was very poor, the room it’s nice but a little bit neglected… not the best St Regis we have ever stayed… The drapes were malfunctioning, the room smelled like cigarettes, and we saw a few details in the room that make it look like nobody care about the place… so disappointed about this hotel… for sure it’s not a 5 star hotel to stay in Miami..

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and professional. A minority reported poor front-desk responsiveness or average service.

Related guest reviews

10

Penina

Feb 17, 2023

·

Stayed 2 nights

We had a wonderful stay. Service was great all around.

10

Amy

Aug 1, 2025

·

Stayed 3 nights

Incredible property and even better service and staff; excellent in all aspects.

2

Nicholas

Jun 13, 2023

·

Stayed 4 nights

The front desk was atrocious. My uber eats were not delivered for over an hour and half. manager not helpful. prices exorbitant for what you receive. many other hotels in Miami that are much better and a lot less expensive.

10

Michael

Nov 9, 2023

·

Stayed 1 night

The service from check in to check out was incredible!

10

Gerald

Apr 21, 2025

·

Stayed 2 nights

The staff is very attentive to every need.

10

Raul

Sep 7, 2025

·

Stayed 2 nights

We are locals and wanted a quiet and romantic time to celebrate our anniversary. This place was amazing and the staff were even better. We will definitely be back again soon.

10

Eric

Oct 14, 2024

·

Stayed 4 nights

Staff was excellent.

10

Sharese

Jun 10, 2024

·

Stayed 2 nights

Hospitality was superb

6

Adriana

Sep 3, 2024

·

Stayed 3 nights

We have trouble with our suite, nobody make anything, we call to the front desk and they told us they will change our room, after 30 minutes later, we didn’t receive any answer, we went to the front desk and the lady that make our check in told may husband, “do you need something form me?” Her attention was more like if she was doing us a favor more than a client attention, and he told her about the room change, her answer was she didn’t even know about it, after all we decide to go for dinner, they send me and email like 1 hour later telling us they didn’t have any other room available only one room but not the one we pay for, when we arrive to the hotel, we didn’t receive any call or attention, they didn’t care even the day after; So the attention was very poor, the room it’s nice but a little bit neglected… not the best St Regis we have ever stayed… The drapes were malfunctioning, the room smelled like cigarettes, and we saw a few details in the room that make it look like nobody care about the place… so disappointed about this hotel… for sure it’s not a 5 star hotel to stay in Miami..

10

yosef

May 30, 2025

·

Stayed 3 nights

Most amazing place. Customer service was remarkable.

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AI-generated summary based on recent guest reviews

Location

Beachfront location across from Bal Harbour Shops earns strong approval, with easy access to dining and groceries and a quiet setting.

Related guest reviews

8

Jennifer

Jun 24, 2023

·

Stayed 5 nights

Fantastic location! Beachfront and right across from the shop. Close to restaurants and grocery stores. The balconies are large and have comfortable loungers. My only constructive criticism

10

Adel W.

Sep 23, 2023

·

Stayed 1 night

Amazing. Super clean. Staff outstanding!! And the shopping nearby. Workd class.

10

Michael

Apr 22, 2024

·

Stayed 4 nights

Beautiful hotel on the beach.

10

Kevin

Oct 1, 2023

·

This place is fantastic. A five star stay with a great view, staff and location. They had a car service available which made it quite worth it.

10

max

Jan 19, 2025

·

Stayed 9 nights

Quiet, convenient, on the beach and bal Harbour shopping in front

10

John

Sep 1, 2025

·

Stayed 1 night

Hotel excellence: management, staff, gelato at check in, room size, room service menu (selection and food quality), housekeeping, proximity to shops, hotel transport to shops. Areas to improve: too much toxic room fragrance used throughout the property!! All four of us (2 rooms) were allergic and had continuous headaches, from the guest rooms (rooms had to be aired out to stay inside) and in the lobby!!

10

Nataliya

Feb 11, 2025

·

Stayed 5 nights

Great hotel, great location

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Dining

On site dining feels limited for dinner, with some finding room service options expensive or subpar; several used delivery. Others praised food quality and breakfast, though prices can be high.

Related guest reviews

2

Nicholas

Jun 13, 2023

·

Stayed 4 nights

The front desk was atrocious. My uber eats were not delivered for over an hour and half. manager not helpful. prices exorbitant for what you receive. many other hotels in Miami that are much better and a lot less expensive.

6

todd

Aug 5, 2023

·

Stayed 9 nights

Rooms need to have some maintenance , had a dryer I. The room that was no opera table, they swapped it out for one from another room, that one was better but kept sitting down befor clothes were dry ,,, ice maker in freezer was non operational , phone in room were old and would cut out after a couple of minutes or if you walked in the other room , room service food was limited , expensive , and sub par quality.... great location friendly staff

8

Paulo

Oct 14, 2025

·

Stayed 7 nights

Hotel is really good. Should have more and better dining options on site.

10

Christy

Aug 8, 2025

·

Stayed 2 nights

It was an amazing trip. I highly highly recommend it. It is highly overpriced. Breakfast was like $120 for two of us, but you felt like royalty and they did everything they could to make sure you were happy. They even had champagne in the lobby all day from 10 till six.

10

Alex

Nov 24, 2025

·

Stayed 1 night

The room, the view, and the food were all outstanding. It was a very pleasant experience.

2

JEFF

Dec 5, 2022

·

Stayed 1 night

No restaurant for real dinner. Only some small dishes and burgers. The taste of the burgers were terrible. Why doesn’t it have a restaurant that can provide fine dining as it’s a 5 star hotel? We ordered Uber eats for dinner

10

John

Sep 1, 2025

·

Stayed 1 night

Hotel excellence: management, staff, gelato at check in, room size, room service menu (selection and food quality), housekeeping, proximity to shops, hotel transport to shops. Areas to improve: too much toxic room fragrance used throughout the property!! All four of us (2 rooms) were allergic and had continuous headaches, from the guest rooms (rooms had to be aired out to stay inside) and in the lobby!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$1,818
February	$2,221
March	$2,022
April	$2,255
May	$1,741
June	$2,174
July	$1,447
August	$740
September	$684
October	$851
November	$1,285
December	$2,106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $610	16 $610	17 $878	18 $877	19 $869
20 $641	21 $656	22 $643	23 $656	24 $711	25 $790	26 $790
27 $777	28 $794	29 $785	30 $762

Su	Mo	Tu	We	Th	Fr	Sa
				1 $762	2 $1,053	3 $1,053
4 $838	5 $838	6 $999	7 $838	8 $833	9 $1,053	10 $1,114
11 $826	12 $838	13 $838	14 $838	15 $838	16 $1,082	17 $1,046
18 $838	19 $838	20 $826	21 $838	22 $838	23 $1,053	24 $1,142
25 $882	26 $833	27 $838	28 $882	29 $838	30 $1,114	31 $1,053

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Monthly average prices

About this property

Location

Guest reviews

Fabulous

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What guests think

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